1816 Store Operations jobs in Croydon

Customer Service - Broadband Advisor

28,000

Monday to Friday, 9:00am - 5:30pm

Location Requirement: Must be local to Brent

We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.

Key Responsibilities:

As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:

• Handling customer enquiries via phone and email, covering billing, contracts, and general account support
• Processing orders, returns, and equipment replacements
• Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
• Addressing and resolving complaints with empathy and professionalism
• Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience

What we're looking for:

• Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
• Strong communication skills: confident, clear, and approachable both verbally and in writing
• Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
• Comfortable using systems to manage orders, returns, and maintain accurate records
• A proactive team player who's dependable and ready to pitch in wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service - Broadband Advisor

£28,000

Monday to Friday, 9:00am - 5:30pm

Location Requirement: Must be local to Brent

We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.

Key Responsibilities:

As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:

• Handling customer enquiries via phone and email, covering billing, contracts, and general account support
• Processing orders, returns, and equipment replacements
• Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
• Addressing and resolving complaints with empathy and professionalism
• Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience

What we're looking for:

• Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
• Strong communication skills: confident, clear, and approachable both verbally and in writing
• Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
• Comfortable using systems to manage orders, returns, and maintain accurate records
• A proactive team player who's dependable and ready to pitch in wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

Customer Service Manager

40,000 - 45,000 per annum

Dartford

Monday-Friday 9am-5pm

25 days holiday + bank holiday, closing office over Christmas, parking on site, pension scheme, free lunch

Are you a dynamic leader with a passion for customer service? Do you thrive in a fast-paced environment where your skills can shine? If so, we have the perfect opportunity for you!

What You'll Do:

As our Customer Service Manager, you will be the driving force behind our customer service operations. Your responsibilities will include:

• Leading and mentoring a team of dedicated customer service representatives.
• Developing and implementing customer service strategies that align with our company goals.
• Ensuring high levels of customer satisfaction through effective communication and problem-solving.
• Analysing customer feedback to continuously improve our services.
• Collaborating with other departments to address customer needs and streamline processes.

What We're Looking For:

• Proven experience in a customer service management role, ideally within the manufacturing sector.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills.
• A strategic mindset with a focus on customer satisfaction and retention.
• Proficiency in CRM software and Microsoft Office Suite.

Why You'll Love Working Here:

• Competitive Salary: Earn between 40,000 to 45,000 annually.
• Contract Type: Permanent position, offering stability and growth.
• Full-Time Hours: Enjoy a structured working pattern while making a difference.
• Supportive Environment: Join a friendly and enthusiastic team that values collaboration and innovation.

What's in it for You?

• Opportunities for professional development and career advancement.
• A chance to shape the customer service experience in a reputable company.
• A workplace culture that encourages creativity and celebrates achievements.

Ready to Make a Difference?

If you're excited about leading a team to new heights and providing exceptional service, we want to hear from you! Apply today and take the next step in your career.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

The Role

We’re looking for an organised, relationship-driven Assistant Customer Experience Manager on a 6-month FTC to join the business with super-high standards – making sure every Mount Anvil home is ready for handover, so our customers’ first day feels effortless.

You’ll have at least 12 months’ customer-facing experience – ideally from construction, a housing association or a main contractor background, though hotel, motor, or retail industry backgrounds are also welcome. Competence with online data or booking systems is essential; Salesforce experience and a second language (Mandarin or Turkish) are great extras. You’re calm under pressure, firm but fair with suppliers, respectful with customers, and above all else – organised

In this role, you’ll be a key part of our growing Customer Experience team as two major London schemes – Verdean and One Clapham Junction – reach their completion phases. You’ll coordinate the end-to-end process that turns a unit into a home, working with on-site teams, Lettings, Managing Agents, furniture suppliers, and snaggers to keep everything on track. From booking appointments and tracking inspections to registering properties, sending concierge emails, and updating Salesforce, you’ll keep every detail moving. You’ll reply to all stakeholders the same day, support our world-class NPS, and gain exposure to teams across Site, Sales, and Interior Design. You’ll report into Laura (Head of Customer Experience) and join a supportive team that knows the importance of clear communication and plate-spinning with precision.

High performance here means proactively contacting 100% of stakeholders to keep completions on track, aligning diaries for key inspections, keeping a laser focus on detail while juggling competing demands and keeping timely promises to our customers, agents and third parties.

We’re here to Pursue Better, Differently. If you’re brilliant with people, thrive on structure, and want to be part of a world-class team delivering homes with care and quality – we’d love to have you on board.

Mount Anvil

What we do:  We’ve worked in partnership for 31 years to create outstanding places in London. We’re growing, with our construction turnover doubling, and with a pipeline of new projects where we’re raring to get started and make a difference.

Why we’re here:  We’re here to pursue better, differently.

Better : One of The Sunday Times’ “100 Best Small Companies to Work For” for over a decade, winner of multiple Pride In The Job and WhatHouse awards for our people and the quality of our homes, and proud to have the nation’s best site in our ranks (winning the highest possible marks across the Considerate Constructors Scheme’s five areas – the first site ever to do so in 22 years of the CCS).

Differently:   Our culture is unusual. Different means more transparent with information. More direct with feedback that helps us all grow. More rigorous about setting goals, then giving more freedom to go and achieve them. It’s definitely not for everyone. We don’t hire know-it-alls, we hire “learn-it-alls”.  As our CEO, Killian, says: “We work hard to find people who thrive on context and responsibility, rather than rules and procedures. We then work like owner managers, not a leader and a load of helpers.”

Benefits:

Private medical insurance for you and your family through Vitality (including discounts on spa breaks, cinema tickets and your food shopping, free Starbucks, 50% off Virgin Active Membership and more).

Income Protection Insurance to help you cope financially if you’re unable to work due to illness or injury, Life Assurance equivalent to four times your salary, your annual leave & Bank Holidays, enhanced maternity and paternity leave and workplace nursery salary sacrifice, allowing you to save tax and NI on monthly nursery fees. 

We think the best benefit of being here is the learning culture and the ability to make a real difference – we dislike hierarchy and politics, and “not my job” isn’t in our vernacular. Which means if you really care about raising the bar and really want to feel connected to the end product, as opposed to like a cog in a big machine, this could be the place for you to grow your career.

Job Title: Customer Service Representative

Location: Watford, Hertfordshire (On Site)

Salary:    Starting: £25,500/annum

               After succesfully passing the 3 months’ probation period: £26,500/annum

               Plus Uncapped Bonus

Job type: Full time, Permanent

We are seeking a proactive individual to join us as a Customer Service Representative.

Your primary role will be to engage with Canadian clients here in our UK office (UK hours: 12PM-9PM BST) via phone and email, ensuring a smooth and compliant onboarding process, and assisting them in understanding key concepts related to trading.

Embark on a rewarding career with us, assisting clients in understanding and accessing the financial markets. We provide 5-day paid training (9AM-6PM) to candidates who are successful in their first interview, ensuring they are equipped with the knowledge required to excel in their role.

Key Responsibilities:

• Communicate with potential clients to provide pre-onboarding information, ensuring that they understand the basics of our services and products.
li>Provide educational material to clients in line with CIRO regulatory requirements, including outlining risks associated with trading.
• Assist clients in the initial steps of setting up accounts while ensuring that all necessary compliance steps are adhered to before full onboarding.
• Ensure compliance with all CIRO regulations, including proper documentation, and the completion of necessary regulatory disclosures.
• Build strong relationships with clients, fostering trust and addressing their inquiries promptly.
• Stay updated on CIRO policies and regulatory developments through in-house training and external professional development initiatives.

Required Qualifications:

• Strong communication skills, both over the phone and via email.
• Proficiency in CRM programs and relevant software for client tracking and compliance management.
• Ability to meet performance targets while ensuring full regulatory compliance during client onboarding.

Employee Benefits:

• Full in-house training & development, including training on CIRO compliance and regulatory standards
• Employee wellbeing program
• Free parking on-site
• Contributory pension scheme
• Fast progression opportunities
• Salary increase each year
• Office incentives based on performance
• Monthly and weekly spending vouchers for top performers

Fortrade Canada Limited is authorized and regulated in Canada by the Canadian Investment Regulatory Organisation.

About the Role:

We are recruiting for a Customer Service Officer to join the Homeownership Accounts Team for one of my local goverment clients. This is a key role supporting leaseholders and freeholders with their housing account queries.

You will be responsible for responding to non-technical queries, issuing account statements, and supporting the wider team in managing over 15,000 homeowner accounts.

Responsibilities:

• p>Handling customer queries about service charge accounts

• Assisting with payment plans and chasing arrears

• Responding to e-forms and routine correspondence

• Issuing statements and financial breakdowns

• Supporting Accounts Officers with administrative tasks

• Signposting customers to relevant services when needed

Requirements:

• Strong customer service and communication skills

• Experience in housing, local authority or public sector desirable

• Confident using IT systems and working with data

• Able to manage workloads and prioritise effectively

• Team player with a proactive attitude

Location:

Based in the Tooley Street office (SE1) during training. Tooley Street is well-connected, just a 5-minute walk from London Bridge station and served by several bus routes.

Hybrid working arrangements are available following training, with a minimum of 2–3 days per week in the office.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Location:  Horsham (On-Site)

Job Summary

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Personal Specification:

- Good organisational and planning skills

- Ability to work under pressure to tight deadlines

- A positive, can do attitude

- Great attention to detail

- A team player with interpersonal and collaboration skills

- Able to demonstrate prioritisation skills when multi-tasking

- Customer focussed role

- Pleasant telephone manner

- Ability to work collaboratively with third parties to supply consumable items

- Strong IT literacy and a keen interest in exploring AI and automation solutions

- Entry-level role, no previous experience required

Some key responsibilities:

- Collecting and inputting accurate meter readings from a variety of sources

- ProACTive identification of customer consumable requirements

- Key stakeholder in the implementation of the EDI ordering system

- Identification of unusual patterns of consumable or device usage

- Ordering of toner and other consumable items

- Answering calls from customers

What we offer:

- Excellent induction & training program

- 23 days annual leave plus bank holidays

- Free onsite parking

- Pension scheme

- Eye care scheme

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.

• Respond promptly to customer enquiries via phone and email, covering a range of general insurance products (e.g., household, motor, travel, commercial).
• Collaborate with team members and other departments (e.g., underwriting, claims) to ensure smooth service delivery.
• Identify opportunities to upsell relevant products and generate leads for risk management or financial services.
• Ensure compliance with regulatory requirements and maintain accurate records in the CRM system.
• Continuously develop product knowledge and participate in training to enhance your skills.

• Experience in customer service, ideally in insurance or financial services.
• Strong communication skills with the ability to explain complex topics clearly.
• Empathetic, professional approach—especially when handling challenging situations.
• Self-motivated with a proactive attitude toward learning and development.