1555 Superdry jobs in Cheltenham

• To undertake incoming and outbound call activity on allocated products to meet and/ or exceed daily targets
• To deliver on conversion metrics defined for both inbound and outbound calls
• Ensure that all inbound or outbound calls are answered to agreed service levels, within TCF parameters and to quality standards
• Utilise communication and negotiation techniques and skills to clearly explain the features and benefits of our products, ensuring that every customer receives world class customer service
• Maintain accurate and detailed records of all customer contact to ensure that all policy documentation is distributed to clients in accordance with business procedures
• To acquire, maintain and record an accurate level of appropriate product and regulatory knowledge and skill as is appropriate for the role.
• To ensure that all statutory and company regulations are followed to protect clients, colleagues and the business interests of the company.
• Adhere to the contents of the Operating Procedure Manual and Business Unit Supplemental Operating Procedure Manual at all times
• Ensure the Thistle TCF principals are fully understood and applied across all customers
• Monitor attainment of targets as outlined on performance appraisal and during 121 sessions with manager
• Carry out any additional duties as agreed with your Line Manager

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days
• Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

Red Recruitment is recruiting a Customer Service Advisor in Pershore to join our client, a market leader providing beautiful glassware and tableware to the retail and hospitality sectors and dedicated to providing excellent customer service.

This is a full-time, permanent position and the salary is 25,000 per annum.

Benefits and Package for a Customer Service Advisor:

• Salary: 25,000 per annum
• Hours: Monday - Thursday 9-5pm, Friday 8-4pm
• Contract Type: Permanent
• Location: Pershore
• Start date: ASAP
• Supportive office
• Career progression opportunities
• Private Medical

Key Responsibilities of a Customer Service Advisor:

• To complete customer orders and other data entry responsibilities
• To deliver a first-class service to our customers
• Liaise with customers on all queries, pricing, deliveries and order tracking
• Work with key account , assisting in administration for customer portfolios. A can do, confident and professional attitude
• Work with other departments across the business to maintain effective communication and support each other
• Pro-active and with training grow product knowledge, to improve the level of customer service delivered
• Maintain an ongoing detailed knowledge of company products, systems and apply it effectively in understanding customer needs, diagnosing requirements and offering solutions

Key Skills and Experience of a Customer Service Advisor:

• A can do, confident and professional attitude
• Must have good computer skills - All Microsoft Office programs, particularly excel
• Experience with Sage200 is desirable but not necessary as training will be given
• Excellent telephone and email communication skills
• Attention to detail especially when processing orders
• Must be able to meet deadlines
• Willing to learn

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

• Respond to a high volume of inbound and outbound customer enquiries across various communication channels.

• Provide accurate and professional information regarding products, services, policies, and procedures.

• Manage customer complaints with empathy and professionalism, ensuring timely resolution.

• Accurately update and maintain customer data using internal CRM systems.

• Troubleshoot customer issues remotely using problem-solving and persuasive communication.

• Stay informed on company updates, products, and policy changes to deliver effective support.

• Work collaboratively with internal teams to ensure a seamless customer experience.

• Understand and anticipate customer needs, offering tailored solutions or escalating where necessary.

• Ensure all customer interactions are compliant with data protection and company policies.

• Strong verbal and written communication skills.

• Natural problem-solving ability with a calm, professional approach under pressure.

• Ability to multitask, manage time effectively, and prioritise workloads.

• Excellent attention to detail and a high degree of accuracy in handling customer information.

• Willingness to learn new systems and adapt to evolving procedures.

• A positive, empathetic, and customer-first mindset.

• Comfortable working independently and within a collaborative team environment.

Full-time, 40 hours per week
Shift patterns:

• Monday–Friday: 07:00–16:00, 08:00–17:00, 08:30–17:30, or 09:00–18:00

• Saturday: 08:00–17:00

• Sunday: 09:00–12:00
  Includes 1-hour unpaid lunch and one 15-minute paid break.

Training is delivered on-site, with the potential to transition to a hybrid working model based on performance.

£12.88 per hour

To apply, please click the link or call (phone number removed), press option 2, and ask for Freddie.

Customer Service Advisor
Warndon - Worcester
£12.88 per hour
Temporary Ongoing Contract
40 hour working week 1-hour unpaid lunch working 5 days from 7
Monday to Friday 7am to 6.00pm, Saturday 8am to 5pm, Sunday 9am to 12 pm.

Customer Service Advisor

The Role

You will work a 5-week rotation with 2 Saturdays and 1 Sunday in every 5 (not on same weekend). The overall purpose of the role is to provide ‘World Class Customer Service and effectively achieve the following core responsibilities…

• Handle inbound and outbound customer enquiries.
• Advising customer accurate information about products, services, policies, and procedures. Address customer complaints promptly and effectively, ensuring a professional and empathetic approach.
• Ensure the accurate and thorough documentation of customer information in the CRM.
• Conducting remote troubleshooting by applying problem-solving skills and persuasive communication techniques.
• Maintain up-to-date knowledge of products and company policies to ensure accurate support and guidance.
• Collaborate effectively with cross-functional teams to deliver seamless customer service. Identify customer needs and deliver tailored solutions or escalate issues to the appropriate team for resolution.
• Ensure adherence to company policies, including compliance standards and data protection regulations.

The Candidate

You will have the following skills, experiences and attributes…

• GCSE Maths & English C grade or higher (equivalent to 4 or higher).
• The candidate must be IT literate, with good knowledge in Microsoft Office applications.
• Previous experience in customer service, retail, or a related field is advantageous.
• Experience with CRM, SAP is a plus.
• Exceptional verbal and written communication skills.
• Strong problem-solving and conflict resolution capabilities.
• Ability to remain professional and composed in high-pressure situations.
• Excellent multitasking and time-management abilities.
• Strong attention to detail and accuracy when handling customer requests.
• Eagerness to learn and adapt to new processes and technologies.
• Positive, empathetic, and customer-centric attitude.
• Ability to collaborate effectively within a team or work independently.

The Company

Our client is a leading world class manufacturing organisation and the customer service department provides a vital link between the company and the public. This is a long term temporary opportunity with potential for strong candidates to achieve a permanent role.

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website (url removed) and follow us on LinkedIn.

Consultant – April Bryan – (url removed)

CommCSA

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

The Customer Experience Coordinator is focused on processing orders, owning the customer lifecycle from order to delivery. To be in the centre of the company, liaising with all departments to champion the customer. Through process and procedure, continuously deliver the best and ensure the customer is at the centre of all activities.

Please note that this is a full time position. Monday to Friday

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Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

With.

WHJS1_UKTJ

WHJS1_UKTJ