510 Support Analyst jobs in the United Kingdom
Application Support Analyst
Posted 8 days ago
Job Viewed
Job Description
Application Support / Application Analyst / CRM / Applications / Liverpool (3 days onsite) / Inside IR35 / 6 month
Vivo Talent is working with a well-established organisation who is going through a significant period of transformation and require an App Support Analyst to join them.
You will be working with the team to provide support, maintenance and development across essential systems within their business. It is a key role which will require someone who is adaptable and able to work across multiple streams of work.
Key Responsibilities:
- Deliver high-quality support and maintenance for works management systems and related applications.
- Investigate, diagnose and resolve system issues.
- Collaborate with both technical teams and end users to ensure seamless system performance.
- Identify areas for improvement and support the development and implementation of system enhancements.
What We're Looking For:
- Experience supporting Microsoft Dynamics CRM and similar works management systems (AccuServ, DRS, 1st Touch or similar).
- Excellent communication skills, capable of explaining technical issues to non-technical users.
- A proactive mindset with the ability to manage priorities and work effectively in a collaborative environment.
Application Support / Application Analyst / CRM / Applications / Liverpool (3 days onsite) / Inside IR35 / 6 month
Application Support / Application Analyst / CRM / Applications / Liverpool (3 days onsite) / Inside IR35 / 6 month
Application Support / Application Analyst / CRM / Applications / Liverpool (3 days onsite) / Inside IR35 / 6 month
Application Support Analyst
Posted 8 days ago
Job Viewed
Job Description
Application Support Analyst
45,000 + on-call
Head Resourcing is pleased to be working with a global manufacturing business with facilities across Europe, Australia, and the United States as they look to hire a talented Application Support Analyst. Our client is headquartered in Scotland and are a proud family run business with a strong IT team in which you can grow and develop.
The successful candidate will provide day-to-day technical support for software applications across our client's business. These are mainly, but not limited to, Oracle E-business suite and SAP Concur (Invoices and Expenses). While prior knowledge in these applications is strongly preferred, experience of similar applications will be considered. In this role you will also be part of an emergency support on call rota.
Required Skills:
- Understanding of ERP Systems - Oracle EBS preferred
- Understanding of SAP Concur - ideally with a focus on invoices and expenses
- Oracle SQL - PL/SQL understanding is also beneficial
- Ability to understand and investigate data flows between systems - ETL processes
Nice to have skills:
- Knowledge of Power Apps and Power BI
- ITIL
This is a great opportunity to join an established team within a household name. If the role sounds of interest, please apply for a confidential chat to find out more.
Application Support Analyst
Posted 8 days ago
Job Viewed
Job Description
Application Support Analyst
45,000 + on-call
Head Resourcing is pleased to be working with a global manufacturing business with facilities across Europe, Australia, and the United States as they look to hire a talented Application Support Analyst. Our client is headquartered in Scotland and are a proud family run business with a strong IT team in which you can grow and develop.
The successful candidate will provide day-to-day technical support for software applications across our client's business. These are mainly, but not limited to, Oracle E-business suite and SAP Concur (Invoices and Expenses). While prior knowledge in these applications is strongly preferred, experience of similar applications will be considered. In this role you will also be part of an emergency support on call rota.
Required Skills:
- Understanding of ERP Systems - Oracle EBS preferred
- Understanding of SAP Concur - ideally with a focus on invoices and expenses
- Oracle SQL - PL/SQL understanding is also beneficial
- Ability to understand and investigate data flows between systems - ETL processes
Nice to have skills:
- Knowledge of Power Apps and Power BI
- ITIL
This is a great opportunity to join an established team within a household name. If the role sounds of interest, please apply for a confidential chat to find out more.
Application Support Analyst
Posted 8 days ago
Job Viewed
Job Description
Application Support Analyst
- Based in London
- Hybrid working
We are seeking an experienced Application Support Analyst to liaise with vendors, business users, and product teams to perform installations, identify root causes, and deliver fixes or enhancements. The candidate would ideally have knowledge of commodity trading and a delivery-focused mindset. Experience working within Agile (SCRUM) development and delivery teams is advantageous.
Role Responsibilities
- Provide application support for front office-developed applications and interfaces.
- Develop a deep understanding of supported business processes and applications to deliver effective support.
- Implement code fixes and minor enhancements to existing systems.
- Act as a subject matter expert (SME) during code reviews and release management processes.
- Maintain a knowledge base by documenting issues and resolutions to agreed standards.
- Generate ad-hoc reports for business users, including audit extracts and management information.
- Identify opportunities for continuous improvement and contribute to streamlining IT and business processes.
- Perform installations and upgrades of application platforms.
- Provide technical guidance to development teams on programmatic testing of supported applications.
- Participate in regular reviews of licensing, user accounts, application roles, and database access.
Key Skills and Experience
- Proven experience in front office or customer-facing application support roles.
- Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL.
- Excellent problem-solving skills with a structured approach to root cause analysis.
- Experience in incident and problem management, including ownership from identification to resolution.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal and communication skills, both written and verbal.
- Experience with Agile methodologies, particularly SCRUM.
- Familiarity with Confluence and Jira for documentation and issue tracking.
- Ability to implement and respond to application-related critical alerts.
Desirable
- Knowledge of commodity trading systems and workflows.
- Experience working in regulated or high-availability environments.
Don't miss this opportunity to join a forward-thinking team where your expertise will directly impact business-critical systems. Apply now with your most up-to-date CV!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Application Support Analyst
Posted 12 days ago
Job Viewed
Job Description
Application Support / Application Analyst / CRM / Applications / Liverpool (3 days onsite) / Inside IR35 / 6 month
Vivo Talent is working with a well-established organisation who is going through a significant period of transformation and require an App Support Analyst to join them.
You will be working with the team to provide support, maintenance and development across essential systems within their business. It is a key role which will require someone who is adaptable and able to work across multiple streams of work.
Key Responsibilities:
- Deliver high-quality support and maintenance for works management systems and related applications.
- Investigate, diagnose and resolve system issues.
- Collaborate with both technical teams and end users to ensure seamless system performance.
- Identify areas for improvement and support the development and implementation of system enhancements.
What We're Looking For:
- Experience supporting Microsoft Dynamics CRM and similar works management systems (AccuServ, DRS, 1st Touch or similar).
- Excellent communication skills, capable of explaining technical issues to non-technical users.
- A proactive mindset with the ability to manage priorities and work effectively in a collaborative environment.
Application Support / Application Analyst / CRM / Applications / Liverpool (3 days onsite) / Inside IR35 / 6 month
Application Support / Application Analyst / CRM / Applications / Liverpool (3 days onsite) / Inside IR35 / 6 month
Application Support / Application Analyst / CRM / Applications / Liverpool (3 days onsite) / Inside IR35 / 6 month
Application Support Analyst
Posted 20 days ago
Job Viewed
Job Description
Application Support Analyst
45,000 + on-call
Head Resourcing is pleased to be working with a global manufacturing business with facilities across Europe, Australia, and the United States as they look to hire a talented Application Support Analyst. Our client is headquartered in Scotland and are a proud family run business with a strong IT team in which you can grow and develop.
The successful candidate will provide day-to-day technical support for software applications across our client's business. These are mainly, but not limited to, Oracle E-business suite and SAP Concur (Invoices and Expenses). While prior knowledge in these applications is strongly preferred, experience of similar applications will be considered. In this role you will also be part of an emergency support on call rota.
Required Skills:
- Understanding of ERP Systems - Oracle EBS preferred
- Understanding of SAP Concur - ideally with a focus on invoices and expenses
- Oracle SQL - PL/SQL understanding is also beneficial
- Ability to understand and investigate data flows between systems - ETL processes
Nice to have skills:
- Knowledge of Power Apps and Power BI
- ITIL
This is a great opportunity to join an established team within a household name. If the role sounds of interest, please apply for a confidential chat to find out more.
Application Support Analyst
Posted 20 days ago
Job Viewed
Job Description
Application Support Analyst
45,000 + on-call
Head Resourcing is pleased to be working with a global manufacturing business with facilities across Europe, Australia, and the United States as they look to hire a talented Application Support Analyst. Our client is headquartered in Scotland and are a proud family run business with a strong IT team in which you can grow and develop.
The successful candidate will provide day-to-day technical support for software applications across our client's business. These are mainly, but not limited to, Oracle E-business suite and SAP Concur (Invoices and Expenses). While prior knowledge in these applications is strongly preferred, experience of similar applications will be considered. In this role you will also be part of an emergency support on call rota.
Required Skills:
- Understanding of ERP Systems - Oracle EBS preferred
- Understanding of SAP Concur - ideally with a focus on invoices and expenses
- Oracle SQL - PL/SQL understanding is also beneficial
- Ability to understand and investigate data flows between systems - ETL processes
Nice to have skills:
- Knowledge of Power Apps and Power BI
- ITIL
This is a great opportunity to join an established team within a household name. If the role sounds of interest, please apply for a confidential chat to find out more.
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Application Support Analyst
Posted 23 days ago
Job Viewed
Job Description
Application Support Analyst
- Based in London
- Hybrid working
We are seeking an experienced Application Support Analyst to liaise with vendors, business users, and product teams to perform installations, identify root causes, and deliver fixes or enhancements. The candidate would ideally have knowledge of commodity trading and a delivery-focused mindset. Experience working within Agile (SCRUM) development and delivery teams is advantageous.
Role Responsibilities
- Provide application support for front office-developed applications and interfaces.
- Develop a deep understanding of supported business processes and applications to deliver effective support.
- Implement code fixes and minor enhancements to existing systems.
- Act as a subject matter expert (SME) during code reviews and release management processes.
- Maintain a knowledge base by documenting issues and resolutions to agreed standards.
- Generate ad-hoc reports for business users, including audit extracts and management information.
- Identify opportunities for continuous improvement and contribute to streamlining IT and business processes.
- Perform installations and upgrades of application platforms.
- Provide technical guidance to development teams on programmatic testing of supported applications.
- Participate in regular reviews of licensing, user accounts, application roles, and database access.
Key Skills and Experience
- Proven experience in front office or customer-facing application support roles.
- Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL.
- Excellent problem-solving skills with a structured approach to root cause analysis.
- Experience in incident and problem management, including ownership from identification to resolution.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal and communication skills, both written and verbal.
- Experience with Agile methodologies, particularly SCRUM.
- Familiarity with Confluence and Jira for documentation and issue tracking.
- Ability to implement and respond to application-related critical alerts.
Desirable
- Knowledge of commodity trading systems and workflows.
- Experience working in regulated or high-availability environments.
Don't miss this opportunity to join a forward-thinking team where your expertise will directly impact business-critical systems. Apply now with your most up-to-date CV!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Application Support Analyst
Posted 3 days ago
Job Viewed
Job Description
Application Support Analyst
**Location:** Farnborough
Due to continued growth, we have a requirement for Application Support Analysts to join our 24x7 support team.The shift pattern for these roles will be 4 days on and 4 days off covering both day and night shifts (shift uplift on salary will be paid).
**The Role**
The Application Support Analyst will be based out of our Farnborough offices to provide 24x7 support to bespoke applications. You will be expected to provide an excellent customer experience when supporting newly developed bespoke applications, utilising bespoke management tools to provide first / second line support.
Strategic:
+ Support the Shift Supervisor in the provision of application support and maintenance services;
+ Support and maintain customer relationships as part of an application support team;
+ Contribute to ensuring the skills within the application support team are kept relevant to changing technologies of which customers take advantage of throughout their service term;
+ Work closely with Line Manager to identify personal development opportunities as part of the Leidos Individual Development Plan (IDP) process;
+ Work closely with Line manager to identify and fulfil annual goals as part of Leidos annual performance review process.
Operational:
+ Liaise with customers to resolve application support issues;
+ Work with newly built applications on new technology stacks;
+ Create and maintain detailed service support documentation relevant to the customer applications where required;
+ Provide level 1 support for a bespoke customer application
+ Be responsible for critical applications and take Ownership of Incidents and Service Requests raised by the customer;
+ As part of the support team, work within defined SLA's ensuring customer SLA's are aligned to and avoiding SLA breaches;
+ Proactively work closely with other support and development teams within Leidos;
+ Identification of continual service improvement initiatives as part of application support team;
**What Does Leidos Need From Me?**
+ Understanding of ITIL processes and their importance in a support environment with specific consideration to incident, problem, change and release management;
+ Excellent communication skills (oral and written), including the ability to listen effectively;
+ Ability to translate technical issues into user friendly language;
+ Exposure to Incident Management toolsets such as Service Now or Remedy would be beneficial;
+ An excellent team player;
+ Quick learner;
+ Strong self-awareness, and a capacity to reflect on own practice and to learn from mistakes;
It would be great if you had experience in the following;
+ Working knowledge of Linux / Unix
+ Understanding and working knowledge of cloud based technologies
+ Experience of working with application monitoring and management tools
+ Experience of Windows AD and account management
+ Experience in application support for a large, complex and highly available IT system
**Clearance Requirements:** Due to the nature of this role Security Clearance will be required so you must hold or have the ability to achieve Security Clearance.
**What we do for you:**
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Dynamic Working ( to Diversity:**
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
**Who We Are:**
Leidos UK & EUROPE ( - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.
**Leidos** is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
**What Makes Us Different:**
**Purpose:** you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can **_inspire_** change.
**Collaboration:** having **_flexibility_** to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
**People:** Leidos **_empowers_** people from every background to be themselves and gives you the tools to learn new skills by **_enabling growth_** **_whilst developing_** . We believe that extraordinary people need opportunities to grow, to **_be inspired_** and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range £27,800.00 - £38,422.50
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00159548
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Application Support Analyst
Posted 3 days ago
Job Viewed
Job Description
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Support and enhance key business applications for Hartford's International operations, including underwriting, claims, and back-office systems. Collaborate with internal teams and vendors to maintain , improve, and implement IT solutions, while contributing to system rollouts, documentation, and user training.
Job Responsibilities
+ Provide day to day support for user queries and problems relating to Subscribe , Exact Advantage and associated downstream applications and reporting suites.
+ Coordinate and implement enhancements , releases , and support rollout activities.
+ Investigat e system errors and liais e with development team s to ensure errors are c orrect ed and test bugs found in custom built s olutions .
+ Liais e and coordinat e with 3rd party support teams to ensure problems are investigated and rectified in a timely manner .
+ Defines support activities and metrics within SLAs and KPIs.
+ Comprehensive documentation of application environments, dataflows , and support processes .
+ Adherence to Hartford and SOX standards. Involvement in periodic audits of IT processes by internal and external auditors .
Qualifications & Capabilities
Technical:
+ Good knowledge and experience of Applications Support principals and issue investigation.
+ Good understanding and experience of SQL database management systems , SSIS, SSRS and T-SQL.
+ Good Technical Writing Skills.
+ Working knowledge of industry best practices, ITIL (incident, problem, change, release).
+ Basic knowledge of software development lifecycle (safe agile) processes.
+ Knowledge and understanding of general infrastructure components.
+ Experience of off-the-shelf insurance applicat ions such as: Subscribe and Exact Advantage - desirable.
+ Experience of other insurance applications such as Claims Management Lifecycle ( DOCOsoft ) , document workflow ( ImageRight ) , Tyche and data quality ( DQ Pro ) - desirable.
+ Working knowledge of Windows 1 1 , Windows Server - desirable.
+ Good Experience of web server technology and application lifecycle e.g. IIS - desirable.
+ Knowledge and understanding of Lloyd's insurance market or other insurance background - highly desirable.
+ Experience of supporting Lloyds Syndicate Policy Administration, Exposure Management and Policy aggregation Platforms - highly desirable.
Personal:
+ Strong customer service ethic
+ Strong analytical and logical problem-solving skills
+ Ability to learn and understand new products quickly
+ Ability to prioritise and organise workload, handl ing varying priorities by set ting expectations appropriately
+ Clear commu nicator both written and verbal
+ Ability to develop and sustain relationships with internal and external customers
+ Ability to apply a p ragmatic and collaborative approach when required
+ Proactive with suggestions for improvements; thinks laterally; receptive to new ideas
+ Demonstrates ownership and responsibility
+ Personable and proactive approach to supporting business users
Experience
+ Relevant experience in the insurance i ndustry , preferably London Market.
+ Relevant experience of Subscribe and Exact Advantage or similar policy administration and aggregation systems.
+ Relevant experience of application support responsibilities.
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Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do.
Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?
That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.
And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.
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