3,117 Support Centre jobs in the United Kingdom

About HONOR HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (honor.com/uk/) Job Title: Call Centre Manager Job Location: Manchester / Liverpool (North-West) Frequent business trips to various customer locations (including some international travel) Contract Type: 1 year Fixed-term Contract(Renewal) About the Role In this exciting role, you will play a pivotal role in shaping the success of our brand's call center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models. This role will require extensive travel to various locations across the UK and internationally as some of our UK customers call centers are based abroad. Our Head office is based in London where you will also be required to attend for important meetings and business updates. Responsibilities Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures. Own the call center targets by retailer as your own KPI’s Build and design incentives with our internal departments to then own and drive with the retailers call center’s Facilitate interactive training sessions, incorporating a variety of methods such as classroom instruction, role-playing exercises, and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers. Identify skill gaps within the team and develop targeted training initiatives to address them. Collaborate with call center management across multiple retailers in the UK and internationally who support the UK market, and leadership to ensure training programs align with overall business objectives and customer service goals. Stay current on brand developments, industry best practices, and customer service trends to continuously improve training content. Evaluate the effectiveness of training programs and make adjustments as needed. Review sales numbers by department to then target your focus by team (retentions/sales/webchat/inbound and outbound) Qualifications Minimum 5 years of experience in call center training or a related field. Proven ability to develop and deliver engaging, interactive training programs. Strong understanding of adult learning principles and instructional design methodologies. Excellent communication, presentation, and interpersonal skills. Passion for our brand and a commitment to providing exceptional customer service. Experience working in a fast-paced, customer-service oriented environment (a plus). Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Benefits We offer a competitive compensation and benefits package, including: Friendly atmosphere and teamwork spirit Interesting and challenging international work environment Flexible, open-minded management and a dedicated team Opportunity for self-realization in a company with great potential Why You'll Love Working Here Opportunity to make a real impact on the success of our brand's customer service experience. Dynamic and fast-paced work environment. Opportunity to develop your training and development skills. Be part of a team that is passionate about delivering exceptional customer service. Ready to Join Our Team? If you are a passionate and experienced trainer who is excited to make a difference, we encourage you to apply! Please, send resume in ENGLISH version, thank you. Start a new journey with HONOR to go beyond! At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send your CV and cover letter to Please, send us your resume in English. Start a new journey with HONOR to go beyond! Please Read the Privacy notice:

Contact Centre Advisor

Esholt, BD17 7RH

Full time 37.5 hours per week (Within Monday to Saturday 8am – 5:30pm)

Salary: £25,708.80 + Benefits

Location: On Site (Esholt)

Bayfields Opticians & Audiologists is looking for a confident and experienced Client Communications Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!

About the Role

As a Client Communications Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling — but rest assured, there’s no cold calling here. All contacts are existing clients from our trusted database.

You will be based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries.

Hours will be worked within our core operational hours of 8am – 5:30pm, Monday to Saturday.

What You Will Be Doing

• Handling inbound calls with professionalism and warmth.
• Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
• Obsession to always give great service.
• Fantastic spoken and written communication skills.
• Updating client records and booking systems accurately.
• Collaborating with colleagues across departments to ensure seamless client experiences.
• Maintaining a positive and proactive attitude in a busy contact centre environment.

What We Are Looking For

• Previous experience in a contact centre or customer service role.
• Excellent communication and interpersonal skills.
• Comfortable working in an open-plan office and making high volumes of calls.
• A flexible, can-do attitude and team spirit.
• Strong attention to detail and computer literacy.

Why Join Bayfields?

When you join Bayfields Opticians and Audiologists as our Client Communications Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Communications Advisor, and looking for a new rewarding role, we would love to hear from you!

About HONOR

HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (honor.com/uk/)

Job Title: Call Centre Manager

Job Location: Manchester / Liverpool (North-West)

Frequent business trips to various customer locations (including some international travel)

Contract Type: 1 year Fixed-term Contract(Renewal)

About the Role

In this exciting role, you will play a pivotal role in shaping the success of our brand's call center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models.

This role will require extensive travel to various locations across the UK and internationally as some of our UK customers call centers are based abroad.

Our Head office is based in London where you will also be required to attend for important meetings and business updates.

Responsibilities

• Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures.
• Own the call center targets by retailer as your own KPI’s
• Build and design incentives with our internal departments to then own and drive with the retailers call center’s
• Facilitate interactive training sessions, incorporating a variety of methods such as classroom instruction, role-playing exercises, and e-learning modules.
• Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries.
• Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers.
• Identify skill gaps within the team and develop targeted training initiatives to address them.
• Collaborate with call center management across multiple retailers in the UK and internationally who support the UK market, and leadership to ensure training programs align with overall business objectives and customer service goals.
• Stay current on brand developments, industry best practices, and customer service trends to continuously improve training content.
• Evaluate the effectiveness of training programs and make adjustments as needed.
• Review sales numbers by department to then target your focus by team (retentions/sales/webchat/inbound and outbound)

Qualifications

• Minimum 5 years of experience in call center training or a related field.
• Proven ability to develop and deliver engaging, interactive training programs.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Passion for our brand and a commitment to providing exceptional customer service.
• Experience working in a fast-paced, customer-service oriented environment (a plus).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Benefits

We offer a competitive compensation and benefits package, including:

• Friendly atmosphere and teamwork spirit
• Interesting and challenging international work environment
• Flexible, open-minded management and a dedicated team
• Opportunity for self-realization in a company with great potential

Why You'll Love Working Here

• Opportunity to make a real impact on the success of our brand's customer service experience.
• Dynamic and fast-paced work environment.
• Opportunity to develop your training and development skills.
• Be part of a team that is passionate about delivering exceptional customer service.

Ready to Join Our Team?

If you are a passionate and experienced trainer who is excited to make a difference, we encourage you to apply!

Please, send resume in ENGLISH version, thank you.

Start a new journey with HONOR to go beyond!

At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send your CV and cover letter to

Please, send us your resume in English.

Start a new journey with HONOR to go beyond!

Please Read the Privacy notice:

Job Description

Contact Centre Advisor

Esholt, BD17 7RH

Full time 37.5 hours per week (Within Monday to Saturday 8am – 5:30pm)

Salary: £25,708.80 + Benefits

Location: On Site (Esholt)

Bayfields Opticians & Audiologists is looking for a confident and experienced Client Communications Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!

About the Role

As a Client Communications Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling — but rest assured, there’s no cold calling here. All contacts are existing clients from our trusted database.

You will be based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries.

Hours will be worked within our core operational hours of 8am – 5:30pm, Monday to Saturday.

What You Will Be Doing

• Handling inbound calls with professionalism and warmth.
• Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
• Obsession to always give great service.
• Fantastic spoken and written communication skills.
• Updating client records and booking systems accurately.
• Collaborating with colleagues across departments to ensure seamless client experiences.
• Maintaining a positive and proactive attitude in a busy contact centre environment.

What We Are Looking For

• Previous experience in a contact centre or customer service role.
• Excellent communication and interpersonal skills.
• Comfortable working in an open-plan office and making high volumes of calls.
• A flexible, can-do attitude and team spirit.
• Strong attention to detail and computer literacy.

Why Join Bayfields?

When you join Bayfields Opticians and Audiologists as our Client Communications Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Communications Advisor, and looking for a new rewarding role, we would love to hear from you!

Job Description

About HONOR

HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (honor.com/uk/)

Job Title: Call Centre Manager

Job Location: Manchester / Liverpool (North-West)

Frequent business trips to various customer locations (including some international travel)

Contract Type: 1 year Fixed-term Contract(Renewal)

About the Role

In this exciting role, you will play a pivotal role in shaping the success of our brand's call center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models.

This role will require extensive travel to various locations across the UK and internationally as some of our UK customers call centers are based abroad.

Our Head office is based in London where you will also be required to attend for important meetings and business updates.

Responsibilities

• Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures.
• Own the call center targets by retailer as your own KPI’s
• Build and design incentives with our internal departments to then own and drive with the retailers call center’s
• Facilitate interactive training sessions, incorporating a variety of methods such as classroom instruction, role-playing exercises, and e-learning modules.
• Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries.
• Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers.
• Identify skill gaps within the team and develop targeted training initiatives to address them.
• Collaborate with call center management across multiple retailers in the UK and internationally who support the UK market, and leadership to ensure training programs align with overall business objectives and customer service goals.
• Stay current on brand developments, industry best practices, and customer service trends to continuously improve training content.
• Evaluate the effectiveness of training programs and make adjustments as needed.
• Review sales numbers by department to then target your focus by team (retentions/sales/webchat/inbound and outbound)

Qualifications

• Minimum 5 years of experience in call center training or a related field.
• Proven ability to develop and deliver engaging, interactive training programs.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Passion for our brand and a commitment to providing exceptional customer service.
• Experience working in a fast-paced, customer-service oriented environment (a plus).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Benefits

We offer a competitive compensation and benefits package, including:

• Friendly atmosphere and teamwork spirit
• Interesting and challenging international work environment
• Flexible, open-minded management and a dedicated team
• Opportunity for self-realization in a company with great potential

Why You'll Love Working Here

• Opportunity to make a real impact on the success of our brand's customer service experience.
• Dynamic and fast-paced work environment.
• Opportunity to develop your training and development skills.
• Be part of a team that is passionate about delivering exceptional customer service.

Ready to Join Our Team?

If you are a passionate and experienced trainer who is excited to make a difference, we encourage you to apply!

Please, send resume in ENGLISH version, thank you.

Start a new journey with HONOR to go beyond!

At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send your CV and cover letter to

Please, send us your resume in English.

Start a new journey with HONOR to go beyond!

Please Read the Privacy notice:

&country=gb&branchId=0&langCode=en-us

Title: Client Service Representative

Location: South Jordan, UT



Duration: 12 Months



 



Preference for 1 of the following criteria:

• College Degree

• Previous contact center experience



Position Description

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.

· Ability to contribute in a fast paced, team-oriented environment.

· Aptitude to multi-task and adjust quickly to change in a busy financial service center

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.