24 Support Functions jobs in Marble Arch Station
Business Support Manager
Posted today
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We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Business Support Manager to play a pivotal role in our CEO Office in London.
Sounds great, what will I be doing?
We are seeking an experienced and proactive professional to support the Chief Executive and Head of the CEO's Office. The role involves managing and improving reporting systems, drafting briefings, coordinating communications, and providing timely management information. You will oversee internal and external communications, support governance and budget management, line manage the Executive Office Coordinator, and ensure the smooth running of the CEO's Office. This role requires excellent analytical, organisational, and communication skills, with the ability to represent the organisation and respond to queries effectively.
This position would be particularly well suited to someone with Executive Assistant experience who is looking to broaden their skills and step into a more strategic, cross-functional role. It offers the opportunity to build on existing strengths in organisation, stakeholder engagement, and operational support, while gaining exposure to governance, reporting, and leadership-level decision-making.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
We are looking for a candidate with a minimum of five years' experience as Executive Assistant or office management within a complex organisation, including proven line management experience. The ideal person will have excellent interpersonal skills, with the confidence and tact to influence and interact effectively at all levels, alongside strong written communication abilities. They should be a proactive problem solver, capable of multi-tasking and consistently delivering high standards in a fast-paced environment.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Business Support Coordinator
Posted today
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Business Support Coordinator
Start Date: ASAP
Location: London (Hybrid)
Qurated is a rapidly scaling executive search and challenger consultancy working with high-profile clients across FS and Legal services. We partner with the businesses shaping the future of their industries, helping them hire exceptional leaders and build their high-impact teams.
We’re growing our operations team and looking for someone to take ownership of the operational and administrative tasks that keep everything moving internally, as well as providing support to the leadership team and co-founders. From managing compliance, coordinating onboarding, and managing systems to supporting our team and keeping the office running smoothly, you’ll be the person making sure the details are handled, the wheels stay turning, and the team can stay focused on growth.
This is a brilliant opportunity for someone early in their career who wants hands-on exposure to every part of a fast-paced, high-growth business and is ready to take ownership, make things happen, and learn by doing.
What you’ll be doing: • Managing the day-to-day running of the office: supplies, IT coordination, and ensuring the team has everything they need to work effectively. • Supporting co-founders with diary management, travel and logistics, expenses, and other day-to-day EA responsibilities • Supporting onboarding, employee records, and other People Ops admin • Maintaining and improving operations processes - making sure they’re up to date and fit for growth • Tracking key business data - revenues, invoices, weekly reporting, and performance metrics • Helping consultants stay on track by supporting admin, formatting documents, and updating tools • Supporting marketing and event tasks as needed
What we’re looking for: • This is not a graduate/entry-level role - we’re looking for someone with some hands-on experience in a professional services environment, whether that’s in an administrative, operations, or a team assistant role. • Someone highly organised, detail-focused, and ready to take ownership • A team player who’s not afraid to roll up their sleeves • Strong communication and coordination skills • Proactive mindset - you don’t wait to be told what’s broken • Curious, ambitious, and interested in long-term progression in business ops or office management
What we offer: • £32,000 - £40,000 base salary • 25 days’ holiday + bank holidays • Vitality healthcare, enhanced mental health support, and half-price gym • Life assurance (2x salary) and People’s Pension Scheme • Regular team incentives and social events • A clear runway to grow with a scaling business
If you’re someone who spots the details others miss, takes pride in getting things done properly, and wants to build a career in operations, we’d love to hear from you.
To apply please send an email, with your CV to
Business Support Manager
Posted today
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Reporting into: Chief Operating Officer
Employment type: Full-time, permanent
Location: London, UK
Industry: Investment Management
About Global X
Global X ETFs was founded in 2008. For more than 15 years, our mission has been empowering investors with unexplored and intelligent solutions. Our product lineup features more than 100 ETFs spanning disruptive technology, equity income, commodities, hard-to-access emerging markets, and more. Or simply put, we strive to offer investors something beyond ordinary. Global X is a member of Mirae Asset Global Investments, a Seoul-based global enterprise which offers asset management expertise worldwide. Explore our ETFs, research and insights, and more at globalxetfs.eu.
The role:
We are looking for a highly organised and proactive Business Support Manager to join our team. This is a broad and varied role at the heart of the organisation, combining HR administration, recruitment coordination, and office management, with an additional focus on supporting the COO in day-to-day operations.
As Business Support Manager, you will be a trusted point of contact for employees and external partners, ensuring our people, processes, and office run smoothly. You will play a key role in delivering an excellent employee experience, while also providing operational support to the COO and contributing to the overall efficiency of the business.
This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and wants to build a career spanning HR, operations, and business support.
Primary Responsibilities:
Recruitment & Onboarding
- Post open roles on LinkedIn and carry out initial CV screening.
- Coordinate interviews with candidates and hiring managers.
- Coordinate and issue employment contracts.
- Support the full onboarding process, including background checks, right-to-work verification, pension and benefits enrolment.
- Liaise with IT, Compliance, Payroll/Finance to ensure new joiners are fully set up.
HR Administration
- Maintain accurate employee records and support holiday tracking and reporting.
- Manage employee benefits, including renewals and broker liaison.
- Provide first-line support for basic HR queries.
- Coordinate offboarding processes (contracts, benefits, pensions, IT/Compliance/Payroll notifications).
- Support with HR compliance.
- Coordinate and communicate the annual appraisal process with the wider team.
Office Management & Team Support
- Act as the main point of contact for all office-related issues and liaise with the building management team.
- Procurement support and process management.
- Organise internal social events and team admin.
- Support with client events and marketing materials (e.g., business cards).
- Coordinate ad-hoc requests such as courier bookings, hotel arrangements, and meeting logistics.
COO Support
- Provide administrative and operational support to the COO.
- Assist with preparing reports, presentations, and tracking key business initiatives.
- Help manage priorities, communications, and scheduling where required.
- Manage expense logging.
Desired Skills and Experience:
- Previous experience in HR administration, recruitment coordination, or office management.
- Strong organisational and multitasking skills, with excellent attention to detail while maintaining a flexible attitude.
- Confident communicator, able to liaise effectively across teams and external partners.
- Proactive, resourceful, and comfortable managing competing priorities.
- Familiarity with HR processes, employment law basics, or benefits administration is an advantage.
- Experience supporting senior leadership is desirable.
Our Offering
Global X offers a competitive salary and benefits package. Global X is a fast-paced environment geared towards performance and attractive career opportunities, with an open corporate culture that values and rewards the contributions of every individual. In addition, employees are eligible for an annual discretionary bonus and competitive benefits package. Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application and interview process.
Business Support Co-Ordinator
Posted today
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Base Location: Aberdeen, Edinburgh, Glasgow or London
Business Unit: Part of Xodus Group, Evolv Energies is at the forefront of major international projects where we bring a unique, integrated perspective and specialist engineering expertise to support offshore developers, investors and the wider construction and installation supply chain through Concept, Pre-FEED, FEED and Detailed Design and also across Construction and Installation activities, predominately in relation to offshore wind, interconnectors and energy transition projects.
Role: The Business Support Co-Ordinator will report to the Vice President whilst working closely with the Evolv Energies leadership team. This key support role will provide high quality, effective and efficient administration support to facilitate the daily business operations.
RequirementsPrimary Roles & Responsibilities include:
- Business Administration. Updating and maintaining business administrative requirements in accordance with our management system requirements, including:
o Administering and maintaining business collaboration and reporting tools such as SharePoint, Teams and other Microsoft applications.
o Structuring and maintaining filing structures to support the various business activities.
o Conducting weekly timesheet reports and supporting associated timesheet queries as necessary.
o Co-ordinating purchase request forms, purchase orders and raising invoices to ensure smooth and timely business operations.
o Liaising with business support functions as required to support business operations.
- Business Development & Sales. Support the administration and co-ordination of supplier registration activities as well as assisting with the preparation of proposal and tender submissions.
- Projects. Support the administration and co-ordination of project requirements as required. T
- Team Support. Support the Vice President and broader leadership team with various administrative tasks as required including preparation and organisation of assigned meetings (including taking minutes and tracking actions).
- A can do attitude and willingness to work with a team at all levels.
Demonstrable experience in a similar role or able to clearly demonstrate transferable skills.
Excellent communication skills, both written and verbal.
High level of IT proficiency in Microsoft Office applications and collaboration tools i.e. SharePoint.
Good time management skills, being able to prioritise, plan, and manage own workload.
Experience of working in a project driven environment and be familiar budgets & invoicing.
Knowledge of document control process and systems.
Salary and Benefits:
- It goes without saying that we offer a Market Competitive Salary to ensure that you know your efforts and inputs are valued.
- We are a diverse, inclusive, respectful and welcoming place to work.
- We have enhanced parental and shared parental leave pay policies available from day one of employment.
- We work flexibly at Xodus which means how you work your day is flexible with a combination of working in the office and at home.
- We offer a Company pension scheme to allow you to save for your future.
- We have a number of comprehensive health and wellbeing benefits available for you and your family, including, Private Medical Insurance, Cash Plan, Employee Assistance Programme and Life Insurance.
About Xodus Group & Evolv Energies
At Xodus, we are a global energy consultancy powered by the expertise and experience of our unique and diverse people.
Part of Xodus Group, Evolv Energies deliver Concept, Pre-FEED, FEED and Detailed Design services and also Construction and Installation engineering services, predominately in relation to energy transition, offshore wind, interconnectors and subsea cable projects, and associated infrastructure.
Our Commitment to Diversity & Inclusion
Xodus Group is committed to promoting a diverse and inclusive culture whereby everyone has a strong sense of belonging and can be themselves at work. We believe diversity drives innovation and we continually work to grow our network of people to give us the chance to be the best company that we can.
We promote the freedom to work flexibly by empowering people with the autonomy to choose where and when to work and providing them with the technology to be connected to colleagues.
Our Commitment to Wellbeing
Xodus Group is committed to providing a healthy working environment and strives to continuously improve the quality of working life of our employees, their families and others who work closing with us. We do this through the integration of wellbeing throughout all business activities, to create a working environment and culture that is compatible to the wellbeing of all our colleagues.
To apply for this role please complete the application form by attaching your CV and cover letter outlining your experience and what you would bring to the role. The closing date for this role is 23rd October 2025.
We look forward to receiving your application
Business Support Co-Ordinator
Posted 22 days ago
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Job Description
Base Location: Aberdeen, Edinburgh, Glasgow or London
Business Unit: Part of Xodus Group, Evolv Energies is at the forefront of major international projects where we bring a unique, integrated perspective and specialist engineering expertise to support offshore developers, investors and the wider construction and installation supply chain through Concept, Pre-FEED, FEED and Detailed Design and also across Construction and Installation activities, predominately in relation to offshore wind, interconnectors and energy transition projects.
Role: The Business Support Co-Ordinator will report to the Vice President whilst working closely with the Evolv Energies leadership team. This key support role will provide high quality, effective and efficient administration support to facilitate the daily business operations.
Requirements
Primary Roles & Responsibilities include:- Business Administration. Updating and maintaining business administrative requirements in accordance with our management system requirements, including:
o Administering and maintaining business collaboration and reporting tools such as SharePoint, Teams and other Microsoft applications.
o Structuring and maintaining filing structures to support the various business activities.
o Conducting weekly timesheet reports and supporting associated timesheet queries as necessary.
o Co-ordinating purchase request forms, purchase orders and raising invoices to ensure smooth and timely business operations.
o Liaising with business support functions as required to support business operations.
- Business Development & Sales. Support the administration and co-ordination of supplier registration activities as well as assisting with the preparation of proposal and tender submissions.
- Projects. Support the administration and co-ordination of project requirements as required. T
- Team Support. Support the Vice President and broader leadership team with various administrative tasks as required including preparation and organisation of assigned meetings (including taking minutes and tracking actions).
- A can do attitude and willingness to work with a team at all levels.
- Demonstrable experience in a similar role or able to clearly demonstrate transferable skills.
- Excellent communication skills, both written and verbal.
- High level of IT proficiency in Microsoft Office applications and collaboration tools i.e. SharePoint.
- Good time management skills, being able to prioritise, plan, and manage own workload.
- Experience of working in a project driven environment and be familiar budgets & invoicing.
- Knowledge of document control process and systems.
Benefits
Salary and Benefits:
- It goes without saying that we offer a Market Competitive Salary to ensure that you know your efforts and inputs are valued.
- We are a diverse, inclusive, respectful and welcoming place to work.
- We have enhanced parental and shared parental leave pay policies available from day one of employment.
- We work flexibly at Xodus which means how you work your day is flexible with a combination of working in the office and at home.
- We offer a Company pension scheme to allow you to save for your future.
- We have a number of comprehensive health and wellbeing benefits available for you and your family, including, Private Medical Insurance, Cash Plan, Employee Assistance Programme and Life Insurance.
About Xodus Group & Evolv Energies
At Xodus, we are a global energy consultancy powered by the expertise and experience of our unique and diverse people.
Part of Xodus Group, Evolv Energies deliver Concept, Pre-FEED, FEED and Detailed Design services and also Construction and Installation engineering services, predominately in relation to energy transition, offshore wind, interconnectors and subsea cable projects, and associated infrastructure.
Our Commitment to Diversity & Inclusion
Xodus Group is committed to promoting a diverse and inclusive culture whereby everyone has a strong sense of belonging and can be themselves at work. We believe diversity drives innovation and we continually work to grow our network of people to give us the chance to be the best company that we can.
We promote the freedom to work flexibly by empowering people with the autonomy to choose where and when to work and providing them with the technology to be connected to colleagues.
Our Commitment to Wellbeing
Xodus Group is committed to providing a healthy working environment and strives to continuously improve the quality of working life of our employees, their families and others who work closing with us. We do this through the integration of wellbeing throughout all business activities, to create a working environment and culture that is compatible to the wellbeing of all our colleagues.
To apply for this role please complete the application form by attaching your CV and cover letter outlining your experience and what you would bring to the role. The closing date for this role is 23rd October 2025.
We look forward to receiving your application!
Sales Support & Office Manager
Posted today
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Job Description
Ben Whistler is a design-led manufacturer providing bespoke furniture solutions within the high-end residential and hospitality fields. Due to continued and sustained growth, we are looking for a candidate with excellent time management and organisational skills to join our talented team. Ben Whistler offers a great working environment and opportunities for career advancement.
We are currently recruiting for a Sales Support and Office Manager to assist with project and sales activities, ranging from communication with clients to supporting sales schedules, quotations, and reviewing relevant documentation. This role involves overall running of the office, including management of office consumables and stationery, maintaining project and sales documentation, managing new enquiries, communicating progress to team members and stakeholders, and assisting with the flow of sales information between Ben Whistler and clients.
Key Responsibilities:
- Assist and support the Sales Team members.
- Work alongside Key Account Managers (KAMs) to obtain required details for quotations (e.g., frame price, fabric quantity, staining/design and upholstery hours).
- Review daily general enquiries via the info mailbox and call queries, directing to relevant contacts where necessary.
- Update daily deposits and balances received and allocate payments to relevant orders.
- Support Key Account Managers with keeping the CRM up to date.
- Weekly client quote follow-ups.
- Cross-check client POs against invoices an issuing proforma’s to clients.
- Document control of client project packs and setting up costing sheets.
- General office duties including ordering office supplies, handling post, managing the cleaning rota and general office maintenance.
- Provide support within the Showrooms as and when required.
Requirements:
- Proficiency in Microsoft Suite.
- A high level of attention to detail.
- Extremely organised and focused.
- Excellent communication skills, both oral and written.
- Propensity for multi-tasking.
- Deadline-driven and willingness to develop operational processes.
- Experience in bespoke furniture would be beneficial but not essential.
Executive Assistant & Administrative Support
Posted 20 days ago
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Job Description
Our Mission
Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.
About the Team
With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work , this recognition reflects our commitment to fostering a positive and supportive workplace. It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values. For more information about who we are please visit our careers.apax.org.uk and apax.org.uk .
Role Overview
This is an exciting opportunity for an experienced Executive Assistant & Administrative Support to ensure the smooth operation of the CEO’s office while also providing structured support to the Marketing & Project Growth Leader. Responsibilities span business, operational, and personal support for the CEO, alongside assistance with marketing logistics, events, communications, and documentation. The ideal candidate will be a highly experienced administrator with a natural talent for organisation, a sharp eye for detail, and a genuine enjoyment of administrative work.
This role is ideal for someone who truly enjoys administrative work and takes pride in being highly organised, dependable and thrives on structure, accuracy, and being the steady backbone of an organisation. We are looking for a career administrator who values stability and excellence by being the “go-to” reliable support. The successful candidate will demonstrate strong organisational skills with least four (4) years PA/EA experience. This position suits someone who is motivated by supporting leadership, and keeping operations running smoothly — and who finds long-term satisfaction in these responsibilities and open to growing within the role.
This is a full-time role, 37.5 hours/week between the hours of 8am and 6pm Monday to Friday, with occasional out of hours work required.
Key Requirements
Job related professional qualification
Undergraduate degree
Advanced Microsoft Office suite skills with extensive demonstrable experience of Teams, Outlook, Word, Excel and PowerPoint
Outstanding IT and digital skills
Excellent organisation and planning skills to manage a busy workload, often with conflicting priorities
Strong communication skills with the ability to accurately summarise and convey complex information to a range of audiences with impact and clarity
A can-do, proactive approach with the willingness to
4+ years’ experience managing professional social media platforms
4+ years’ experience supporting C-Level Executives
4+ years’ experience of providing business, administration, minute taking, and management assistance at a senior level across organisations
4+ years’ experience writing business reports and designing presentations using PowerPoint or Canva
Employee Benefits
You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.
Healthcare & Wellness : Health cash plan, Employee Assistance Programme, health and wellness discounts.
Financial & Retirement : Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
Holidays & Time Off : up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
Learning & Education : Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
Family & Parenting : Generous maternity and paternity leave, paid parental leave.
Flexible Working : Flexi start, hybrid working between home and office.
Welfare & Wellbeing : Mental well-being days, sick pay scheme, team building activities.
Other benefits : complimentary breakfast and refreshments, free parking, and well-being activities.
Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.
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Deputy Manager (Administrative Support Team)
Posted 14 days ago
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Deputy Manager (Administrative Support Team)
Weatherbys Private Bank
London, Hybrid (3 days in office)
Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team.
Our Private Banking Administrative Support Team plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.
They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.
With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.
Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.
What You’ll doIn this role, you’ll be at the heart of our team’s success. Your responsibilities will include:
- Lead & Inspire: Drive team productivity by identifying opportunities for improvement, promoting best practices, and creating a positive, high-performance culture.
- Develop Talent: Coach and mentor team members to help them grow professionally, deliver excellent client service, and achieve their career goals.
- Performance Management: Contribute to structured one-to-ones, set SMART objectives and KPIs, and support underperformance management through coaching and improvement plans.
- Recruit & Retain: Assist with recruitment, onboarding, and training to build a skilled, engaged team. Help maintain the team’s skills matrix and succession planning.
- Risk & Compliance: Support risk management by maintaining frameworks, monitoring controls, and ensuring compliance with regulations. Participate in incident and complaint management, including fraud investigations.
- Client Excellence: Act as a trusted point of contact for clients, provide portfolio cover when needed, and ensure accurate execution of client instructions. Resolve escalations and deliver exceptional service.
- Collaboration: Build strong cross-functional relationships across the Bank and wider business, and provide support and cover for senior leaders when required.
- Continuous Improvement: Contribute to process reviews, training initiatives, and stakeholder reporting to ensure timely, accurate, and high-quality outputs.
- Proven management experience within financial institutions, including but not limited to Private Banking, Insurance, or Retail Banking.
- A strong technical understanding of banking operations and financial services.
- A good breadth of experience across Financial Services.
- Strong leadership, communication, and problem-solving skills.
Requirements
Private Bank - Administrative Support, Deputy Manager
Posted 19 days ago
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Job Description
PRIVATE BANK - Administrative Support, Deputy Manager
Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team.
Team Overview
Our Private Banking Administrative Support Team plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.
They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.
With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.
Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.
Requirements
Leadership
- Drive team productivity by identifying inefficiencies and managing performance.
- Train, coach, and develop team members to deliver excellent client service and grow professionally.
- Oversee performance management and professional development of direct reports.
- Ensure timely, accurate, and high-quality delivery of all team outputs.
- Uphold business standards and promote best practices across the team.
- Represent the team in key forums and manage team resources effectively.
- Foster strong cross-functional relationships across the Bank and wider business.
- Provide support and cover for Directors as needed.
Managerial responsibilities
- Lead recruitment and onboarding.
- Oversee training, development, and retention of team members.
- Maintain and act on the team’s skills matrix to manage operational risk.
- Provide regular performance feedback and conduct structured one-to-ones.
- Set SMART objectives and KPIs, ensuring a balance between technical skills and behaviours.
- Manage underperformance through structured improvement plans and reviews.
- Prepare professional MI reports and performance updates for senior stakeholders.
- Promote a culture of support, integrity, and continuous improvement.
- Ensure effective resource planning, cross-team collaboration, and cost management.
- Support staff development, promotions, and succession planning.
Risk responsibilities
- Oversee the team’s risk framework, ensuring robust controls and timely escalation of issues.
- Manage daily and monthly control monitoring, producing MI for key committees.
- Implement actions and training based on control findings and risk assessments.
- Maintain and update risk registers, ensuring regulatory compliance and escalation where needed.
- Lead incident and complaint management, including fraud investigations and resolution.
- Ensure exemplary client service standards are upheld across all team outputs.
- Oversee procedure reviews, ensuring RACI, AML, and Consumer Duty considerations are included.
- Liaise with risk and compliance teams to ensure effective monitoring and adherence to regulations.
- Support the team with process queries and ensure competency through checks and training tools.
Client responsibilities
- Act as a client contact and provide portfolio cover when needed.
- Communicate the Bank’s proposition and direct clients to appropriate teams.
- Ensure timely and accurate execution of client instructions.
- Provide exceptional client service and handle escalations or complaints.
- Sign off excesses and large transactions as required.
- Ensure banker portfolios are supported during absences.
What we are looking for
- Experience of managing within financial institutions including but not limited to: Private Banking, Insurance or Retail Banking organisations
- A good breadth of experience in Financial Services.
- Ability to enter open and honest debate and to accept and give constructive feedback.
- Preparedness to go the extra mile to provide clients with exemplary service and to support the team.