3,591 Support Manager jobs in the United Kingdom

Technical Support Manager

BN1 1AA East Sussex, South East £40000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking a proactive and experienced Technical Support Manager to lead their dedicated customer service and helpdesk operations in Brighton, East Sussex, UK . This role is crucial for ensuring the delivery of exceptional technical support to a diverse client base, managing a team of skilled support professionals, and optimising helpdesk processes. The ideal candidate will have a strong background in IT support, customer service management, and team leadership. You will be responsible for overseeing daily helpdesk operations, resolving escalated technical issues, and ensuring prompt and effective resolution of customer queries. Key responsibilities include developing and implementing support strategies, defining service level agreements (SLAs), and monitoring team performance against key metrics. You will also play a vital role in training and mentoring support staff, fostering a culture of customer-centricity and technical excellence. The successful candidate must possess excellent communication and interpersonal skills, with the ability to effectively manage customer expectations and liaise with other departments, including engineering and product development. Strong problem-solving skills and a deep understanding of IT infrastructure, software applications, and troubleshooting methodologies are essential. Experience with IT service management (ITSM) tools and best practices is highly desirable. You will be responsible for identifying trends in support requests and recommending product or service improvements to enhance customer satisfaction. This role offers a hybrid working model, allowing for collaboration with the team in our Brighton office while providing flexibility for remote work. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with relevant IT certifications (e.g., ITIL, CompTIA A+). If you are a dynamic leader passionate about delivering outstanding technical support and driving customer satisfaction, we encourage you to apply for this exciting opportunity.
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Help Desk Administrator

Woodley, South East Hirecracker® Military

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Helpdesk Administrator Location: Woodley Salary: £40,000 About the Role We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements. Helpdesk & Contract Administrator Responsibilities: Act as the first point of contact for customers, providing excellent service. Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems. Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards. Produce and maintain reports, records, and contract documentation. Monitor work orders to ensure tasks are prioritised and completed according to KPIs. Support contract managers with day-to-day administration and process improvement. Helpdesk & Contract Administrator Requirements: Previous experience within a facilities management or similar environment. Strong customer service and communication skills. Excellent organisational skills and attention to detail. Ability to manage multiple tasks under pressure and take ownership of problems. Experience with administrative systems or databases (CAFM, ODOO, or similar). Proactive, self-motivated, and professional attitude. Why This Role? Opportunities to develop your skills and progress within the business. Work in a dynamic, supportive, and professional environment. Be central to ensuring excellent service and smooth contract management within facilities management. To be considered: Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
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Help Desk Coordinator

Glasgow, Scotland The Protech Group

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Customer Experience Coordinator / Planner Helpdesk | Full-time | Protech Group Salary - £26,000 to £27,000 Hybrid Working Available (after probation) At Protech Group , we keep buildings running and businesses moving. From planned maintenance to rapid repairs, we’re the people who make sure everything works — safely, smoothly, and without fuss. Our teams support customers across the UK, bringing together great engineering, reliable service, and a friendly, can-do attitude that’s built our reputation over the years. And right at the heart of it all? Our Helpdesk . That’s where you come in. We’re looking for a Customer Experience Coordinator — someone who can balance planning, people, and problem-solving with a smile. You’ll be the calm voice on the phone, the organiser behind the scenes, and the person who makes sure our engineers and customers always know what’s happening next. What you’ll be doing You’ll plan and coordinate workloads for our engineers — blending maintenance, reactive, and fixed-price work to keep things on target. You’ll make sure jobs are booked, paperwork is complete, and customers are kept in the loop every step of the way. When the phone rings, you’ll answer — quickly, professionally, and with genuine care. When an email lands, you’ll handle it with the same attention to detail. You’ll track progress, chase suppliers, raise purchase orders, and make sure no small detail slips through the cracks. And when the day’s done, you’ll help us learn from it — preparing reports, spotting patterns, and sharing ideas to make things even better. You’ll fit right in if you Enjoy helping people and keeping things running smoothly. Stay calm and organised, even when things get busy. Love the feeling of a day well-planned and a problem solved. Work well with others — from engineers and managers to finance and customers. Take pride in doing things properly, not just quickly. We’ll count on you to Keep our engineers’ schedules running like clockwork. Manage calls and emails with care, accuracy, and empathy. Maintain spotless admin — from job notes and purchase orders to customer updates. Support our safety-first culture and be part of a team that looks out for one another. What success looks like Happy customers. Busy engineers. Smooth days. And a Helpdesk that hums along because you’re at the heart of it all. Sound like you? Join Protech Group — where every detail matters, teamwork comes naturally, and doing things right still means something.
This advertiser has chosen not to accept applicants from your region.

Help Desk Administrator

Woodley, South East Hirecracker® Military

Posted 4 days ago

Job Viewed

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Job Description

Helpdesk Administrator


Location: Woodley

Salary: £40,000

About the Role


We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.


Helpdesk & Contract Administrator Responsibilities:

  • Act as the first point of contact for customers, providing excellent service.
  • Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
  • Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
  • Produce and maintain reports, records, and contract documentation.
  • Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
  • Support contract managers with day-to-day administration and process improvement.


Helpdesk & Contract Administrator Requirements:

  • Previous experience within a facilities management or similar environment.
  • Strong customer service and communication skills.
  • Excellent organisational skills and attention to detail.
  • Ability to manage multiple tasks under pressure and take ownership of problems.
  • Experience with administrative systems or databases (CAFM, ODOO, or similar).
  • Proactive, self-motivated, and professional attitude.


Why This Role?

  • Opportunities to develop your skills and progress within the business.
  • Work in a dynamic, supportive, and professional environment.
  • Be central to ensuring excellent service and smooth contract management within facilities management.


To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

This advertiser has chosen not to accept applicants from your region.

Help Desk Coordinator

Glasgow, Scotland The Protech Group

Posted 4 days ago

Job Viewed

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Job Description

Customer Experience Coordinator / Planner

Helpdesk | Full-time | Protech Group

Salary - £26,000 to £27,000

Hybrid Working Available (after probation)


At Protech Group , we keep buildings running and businesses moving.

From planned maintenance to rapid repairs, we’re the people who make sure everything works — safely, smoothly, and without fuss. Our teams support customers across the UK, bringing together great engineering, reliable service, and a friendly, can-do attitude that’s built our reputation over the years.


And right at the heart of it all? Our Helpdesk .

That’s where you come in.


We’re looking for a Customer Experience Coordinator — someone who can balance planning, people, and problem-solving with a smile. You’ll be the calm voice on the phone, the organiser behind the scenes, and the person who makes sure our engineers and customers always know what’s happening next.


What you’ll be doing


You’ll plan and coordinate workloads for our engineers — blending maintenance, reactive, and fixed-price work to keep things on target. You’ll make sure jobs are booked, paperwork is complete, and customers are kept in the loop every step of the way.

When the phone rings, you’ll answer — quickly, professionally, and with genuine care. When an email lands, you’ll handle it with the same attention to detail. You’ll track progress, chase suppliers, raise purchase orders, and make sure no small detail slips through the cracks.

And when the day’s done, you’ll help us learn from it — preparing reports, spotting patterns, and sharing ideas to make things even better.


You’ll fit right in if you.


  • Enjoy helping people and keeping things running smoothly.
  • Stay calm and organised, even when things get busy.
  • Love the feeling of a day well-planned and a problem solved.
  • Work well with others — from engineers and managers to finance and customers.
  • Take pride in doing things properly, not just quickly.


We’ll count on you to.


  • Keep our engineers’ schedules running like clockwork.
  • Manage calls and emails with care, accuracy, and empathy.
  • Maintain spotless admin — from job notes and purchase orders to customer updates.
  • Support our safety-first culture and be part of a team that looks out for one another.


What success looks like


Happy customers.

Busy engineers.

Smooth days.

And a Helpdesk that hums along because you’re at the heart of it all.


Sound like you?


Join Protech Group — where every detail matters, teamwork comes naturally, and doing things right still means something.

This advertiser has chosen not to accept applicants from your region.

Help Desk Administrator

Woodley, South East Hirecracker® Military

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Helpdesk Administrator


Location: Woodley

Salary: £40,000

About the Role


We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.


Helpdesk & Contract Administrator Responsibilities:

  • Act as the first point of contact for customers, providing excellent service.
  • Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
  • Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
  • Produce and maintain reports, records, and contract documentation.
  • Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
  • Support contract managers with day-to-day administration and process improvement.


Helpdesk & Contract Administrator Requirements:

  • Previous experience within a facilities management or similar environment.
  • Strong customer service and communication skills.
  • Excellent organisational skills and attention to detail.
  • Ability to manage multiple tasks under pressure and take ownership of problems.
  • Experience with administrative systems or databases (CAFM, ODOO, or similar).
  • Proactive, self-motivated, and professional attitude.


Why This Role?

  • Opportunities to develop your skills and progress within the business.
  • Work in a dynamic, supportive, and professional environment.
  • Be central to ensuring excellent service and smooth contract management within facilities management.


To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

This advertiser has chosen not to accept applicants from your region.

Help Desk Coordinator

Glasgow, Scotland The Protech Group

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Customer Experience Coordinator / Planner

Helpdesk | Full-time | Protech Group

Salary - £26,000 to £27,000

Hybrid Working Available (after probation)


At Protech Group , we keep buildings running and businesses moving.

From planned maintenance to rapid repairs, we’re the people who make sure everything works — safely, smoothly, and without fuss. Our teams support customers across the UK, bringing together great engineering, reliable service, and a friendly, can-do attitude that’s built our reputation over the years.


And right at the heart of it all? Our Helpdesk .

That’s where you come in.


We’re looking for a Customer Experience Coordinator — someone who can balance planning, people, and problem-solving with a smile. You’ll be the calm voice on the phone, the organiser behind the scenes, and the person who makes sure our engineers and customers always know what’s happening next.


What you’ll be doing


You’ll plan and coordinate workloads for our engineers — blending maintenance, reactive, and fixed-price work to keep things on target. You’ll make sure jobs are booked, paperwork is complete, and customers are kept in the loop every step of the way.

When the phone rings, you’ll answer — quickly, professionally, and with genuine care. When an email lands, you’ll handle it with the same attention to detail. You’ll track progress, chase suppliers, raise purchase orders, and make sure no small detail slips through the cracks.

And when the day’s done, you’ll help us learn from it — preparing reports, spotting patterns, and sharing ideas to make things even better.


You’ll fit right in if you.


  • Enjoy helping people and keeping things running smoothly.
  • Stay calm and organised, even when things get busy.
  • Love the feeling of a day well-planned and a problem solved.
  • Work well with others — from engineers and managers to finance and customers.
  • Take pride in doing things properly, not just quickly.


We’ll count on you to.


  • Keep our engineers’ schedules running like clockwork.
  • Manage calls and emails with care, accuracy, and empathy.
  • Maintain spotless admin — from job notes and purchase orders to customer updates.
  • Support our safety-first culture and be part of a team that looks out for one another.


What success looks like


Happy customers.

Busy engineers.

Smooth days.

And a Helpdesk that hums along because you’re at the heart of it all.


Sound like you?


Join Protech Group — where every detail matters, teamwork comes naturally, and doing things right still means something.

This advertiser has chosen not to accept applicants from your region.
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Support Manager

Haverhill, Eastern TAIT Towers

Posted 3 days ago

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Job Description

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life.
With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics
**Position Purpose**
The Support Manager role is key within the Support team, which acts as the external face and internal hub for project delivery by the UK Support business. Support projects can range from single site visits to medium-sized refurbishment and planned maintenance visits. Typical Support projects can be up to £250,000 in value and maybe delivered anywhere around the globe. To carry out the Support Manager role effectively requires close management of our clients, and leadership of internal teams to ensure that all deliverables are met and that the right solution is delivered on time and on budget, reacting to and prioritising at short notice.
**Responsibilities**
+ Prepare a strategic plan of how each individual project is to be executed by working with the support of the Senior Support Manager or a Senior Support Engineer, leading those project teams to agree solutions, timeframes and budgets.
+ Manage clients to agree on clear scope, schedule and contract, and manage the project team of that contract, negotiating changes and variations where applicable, with the support of the Senior Support Manager or a Senior Support Engineer.
+ Cost and budget projects correctly and do any necessary follow up for own projects and direct other support managers to do so independently if there are any discrepancies. Revise costs in line with the client request for changes and communicate changes to affected parties internally and externally.
+ Regular contact with site and client to ensure that work is managed and progressed safely and according to plan and to act on feedback from the site and troubleshoot any issues.
+ Visit sites and check progress as and when required.
+ Manage project cashflow ensuring purchasing is managed to limit cash outflow and income is realised as fast as possible.
+ Follow existing Support business processes & contribute to refining them.
+ Meet or exceed 95% customer satisfaction rating on all individual and departmental assigned help desk tickets.
+ Maintain greater than 95% score on Support team peer review.
+ Keep service level agreement breaches on all individually and departmental assigned help desk tickets to less than 10%.
+ Ensure that Support projects are managed and executed in a timely, cost-efficient, profitable and professional manner.
+ Demonstrate continuous diplomatic effort to improve operations, streamline work processes, work cooperatively and jointly to provide seamless client service.
+ Able to lead and manage a team, working together to define and achieve shared goals.
+ Ability to work closely with clients and manage client expectations and requirements
**Requirements**
+ Degree or equivalent experience.
+ Good IT skills.
+ Understanding of budget control.
+ 5+ years of good working knowledge of the business and entertainment industry, particularly theatre and cruise ship placemaking venues.
+ Technical skills relevant to the projects.
TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
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Support Manager

NR1 1EF Norwich, Eastern £60000 annum Jupiter Recruitment

Posted 6 days ago

Job Viewed

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Job Description

Permanent

An outstanding new job opportunity has arisen for a committed Support Manager to oversee the operations and ensure the highest standards of care across various care homes within Norfolk. You will be working for one of UK's leading health care providers

This is more than just a care home group, this is a proud, family-run business driven by a deep passion to make a meaningful difference in people's lives every single day

**To be considered for this position you must be qualified as a Nurse with a current active NMC Pin**

As the Support Manager your key responsibilities include:

  • Provide effective leadership, recruit for key roles, and ensure staffs are trained. Foster a positive, inclusive work culture aligned with company values
  • Recruit, train, and mentor care home managers and staff to create a supportive working environment
  • Monitor financial and business performance, manage budgets, and implement strategies to meet targets
  • Compliance & Risk - Ensure legal and regulatory compliance, manage risks, and implement action plans where needed
  • Maintain high standards of care and environment. Build strong relationships with residents, families, and stakeholders, and resolve concerns promptly

The following skills and experience would be preferred and beneficial for the role:

  • Proven experience in managing a care home or similar healthcare setting
  • Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
  • Excellent leadership and management skills, with the ability to inspire and motivate a team
  • Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
  • Knowledge of best practices in quality care and environment for elderly residents
  • Ability to work independently and collaboratively in a fast-paced environment

The successful Support Manager will receive an excellent salary of £60,000 per annum DOE. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

**Monthly Car Allowance**

  • 25 days annual leave plus bank holidays entitlement
  • Performance related bonus
  • Full DBS disclosure paid for
  • Blue Light Card Scheme
  • Employee Assistance Programme
  • Career development and progression
  • Comprehensive induction and training programme

Reference ID: 7093

To apply for this fantastic job role, please call on or send your CV

This advertiser has chosen not to accept applicants from your region.

Customer Support Manager

NR3 1AA Norwich, Eastern £40000 Annually WhatJobs

Posted 6 days ago

Job Viewed

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Job Description

full-time
Our client is seeking an experienced and empathetic Customer Support Manager to lead their dedicated support team in Norwich, Norfolk, UK . This role is essential for maintaining exceptional customer satisfaction levels and ensuring efficient resolution of customer inquiries and issues. You will be responsible for managing daily operations, developing support strategies, and empowering your team to deliver outstanding service.

Responsibilities:
  • Oversee the day-to-day operations of the customer support department, ensuring all service level agreements (SLAs) are met.
  • Lead, train, mentor, and motivate the customer support team to achieve individual and team goals.
  • Develop and implement effective customer support strategies and processes to enhance customer satisfaction and loyalty.
  • Monitor customer feedback, identify trends, and proactively address areas for improvement.
  • Manage customer escalations, ensuring timely and satisfactory resolution.
  • Analyze support metrics and key performance indicators (KPIs) to identify opportunities for efficiency and effectiveness.
  • Collaborate with other departments (e.g., Sales, Product Development) to ensure a cohesive customer experience.
  • Manage the support knowledge base, ensuring it is up-to-date and comprehensive.
  • Implement and manage customer support tools and technologies.
  • Handle complex customer issues and complaints directly when necessary.
  • Recruit and onboard new customer support staff.

Qualifications:
  • Proven experience in a customer support role, with at least 3 years in a supervisory or management capacity.
  • Demonstrable experience in managing and motivating a team.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong understanding of customer service principles and best practices.
  • Experience with CRM software and helpdesk ticketing systems.
  • Ability to analyze data and generate insightful reports.
  • Familiarity with customer service metrics and KPIs.
  • A passion for customer advocacy and delivering exceptional service.
  • Bachelor's degree in a relevant field is a plus.
This is a fantastic opportunity for a customer-focused leader to make a significant impact in Norwich, Norfolk, UK . If you are passionate about customer success and possess strong leadership skills, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
 

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