8,288 Support Positions jobs in the United Kingdom

Berry Recruitment have a new exciting opportunity for a Help desk Administrator for a busy client based in King's Lynn.

The Role:

You will be responsible for assisting the help desk team that manage an active diary of growing teams that consists of engineers, electricians, general maintenance and project engineers.

You'll need to be proactive and ready to solve problems with the help of the team and you will also be responsible for ensuring that engineers have a full but manageable workload.

You will be required to have good organisational skills, have good IT skills and excellent customer service skills.

Duties required include:

• Diary Management & Logistics of Engineers
• Procurement of Parts for Jobs
• Quotations
• Call Handling
• Emails
• Offering Updates of Appointments to Customers and Managing these Processes

Pay: 23,500.00-26,000.00 per year

Previous experience within Administration and working within an Administration environment is required.

For further information, please contact Lauren at Berry Recruitment, King's Lynn.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Job description

As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within our Hard Facilities Management Contract.

Key Responsibilities

• Serve as the initial contact for service requests via phone and email.
• Use GTR Asset Pro to manage job assignments and ensure timely completion.
• Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
• Prioritise urgent tasks and coordinate resources to address immediate needs.
• Support operative and subcontractor coordination for efficient service delivery.
• Attend training and health & safety courses as directed.

Qualifications and Experience

• GCSEs or equivalent (Grade C or above in English and Maths).
• Proven experience in Facilities Management within an administrative or helpdesk role.
• Strong knowledge of CAFM systems, or CRM
• Proficiency in MS Office, including Excel and Outlook.
• Must have a driving licence

Skills and Attributes

• Excellent planning, organisation, and prioritisation skills.
• Strong communication skills and a professional telephone manner.
• Enthusiastic, with a willingness to learn and adapt.

FM Helpdesk Administrator St Albans

Full-Time | Permanent | Facilities Management | £29,000

An exciting opportunity has arisen for a proactive and highly organisedHelpdesk Administrator to join a well-established Facilities Management team based inSt Albans . This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fas.

WHJS1_UKTJ

Are you a customer service professional with a calm and helpful demeanor? Randstad is looking for a dedicated Help Desk & Switchboard Operator to join the busy and friendly team at 2Gether Support Solutions. This is a temporary role that offers a unique opportunity to play a key part in the smooth running of hospitals across East Kent.

As a Help Desk & Switchboard Operator, you will be the first point of contact for staff, patients, and visitors. You'll perform a vital role in providing professional and timely services in a fast-paced hospital environment.

Your responsibilities will include:

• Handling Communications: Receiving, directing, and managing all incoming calls, including emergency and alarm calls, in line with NHS policies.

• Operating Systems: Managing paging systems, issuing pagers to staff, and maintaining telephone records and on-call rosters.

• Providing Support: Receiving help desk calls, dispatching jobs to relevant departments, arranging non-patient transport, and reporting system failures.

• Customer Service: Liaising with various hospital departments and providing a helpful and professional service to everyone you interact with.

• Position: Help Desk and Switchboard Operator

• Hourly Rate: 12.60

• Contract: 6+ months, with weekly pay through Randstad

• Hours: This is a full-time, 24/7 rota , including night and weekend shifts. Flexibility is essential.

• Location: East Kent hospitals

We are looking for someone with a flexible and can-do attitude who is committed to providing excellent customer service.

• Experience: Previous help desk or switchboard experience is a significant advantage.

• Skills: You must have strong communication skills, excellent IT skills (including Microsoft Office), and the ability to learn new systems quickly.

• Temperament: You are able to handle emergency and high-pressure situations with a professional and calm approach.

• Knowledge: Knowledge of the local area and common medical terminology is a plus.

• Transport: Access to your own transport is an advantage due to the location of the hospital.

• Training & Development: All necessary training will be provided, with opportunities for further development.

• Exclusive Benefits: Access to great discounts with top high street retailers and our Employee Assistance Programme.

• Career Opportunities: This role provides long-term work opportunities and competitive pay.

If you are a proactive and reliable individual who thrives in a dynamic environment, we encourage you to apply now!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

Ourclientislookingforabright,inquisitive,go-gettertojoinasuperfriendlyteambasednearReadingstation.

YouwillbeworkingwiththeinboundcallteamforthisawardwiningInsurancebusiness,offeringoutstandingcustomerservicetopolicyholdersandFinancialAdvisorsresolvingqueriesviaphone,email,webchatandpost.

Youshouldhave:

Acustomerfirstmindsetandstrongcommunicationskills

Positivity,energy,andtheabilitytomanageyourownworkload.

Teamspiritandresiliencewhendealingwithchallengingqueries.

Experienceincustomerservice.

Ourclientwilloffer

Therewillbefullin-depthtrainingpluspersonaldevelopmentiskeytothisorganisationandthereisastrongprogressionroute.

Outstandingbenefits,Hybridworking3daysintheofficeand2workingfromhome-ifyoupreferitcanbe5daysintheofficebutnotremote.

Thisrolewouldsuitentrylevelapplicantsaswellasthosewithmoreexperienceaslongasyouarekeenandenthusiastictodoagreatjob.

Applytodayforthiscareerrole