9,866 Support Role jobs in the United Kingdom

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Escalate complex issues to senior support tiers or relevant departments when necessary.
• Guide users through step-by-step solutions in a clear and concise manner.
• Maintain accurate records of customer interactions and issue resolutions in the ticketing system.
• Contribute to the knowledge base by creating and updating support documentation and FAQs.
• Identify recurring issues and provide feedback to the product development team for potential improvements.
• Ensure customer satisfaction by delivering prompt, professional, and effective support.
• Participate in team meetings and training sessions to stay updated on product knowledge and support procedures.

• Proven experience in a customer service or technical support role.
• Strong understanding of common operating systems (Windows, macOS) and software applications.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Proficiency in using ticketing systems and remote support tools.
• A patient and problem-solving mindset.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with networking fundamentals (TCP/IP, DNS, DHCP) is a plus.
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
• Flexibility to work within a hybrid model, including some days in the Derby office.

• Respond to customer support requests via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and network connectivity.
• Provide clear and concise instructions to users on how to resolve technical problems.
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Escalate unresolved issues to senior support staff or relevant technical teams.
• Assist with the installation, configuration, and maintenance of computer hardware and software.
• Create and maintain technical documentation and knowledge base articles.
• Contribute to the continuous improvement of support processes and customer satisfaction.
• Proactively identify potential technical issues and suggest preventative measures.
• Participate in team meetings and training sessions to stay updated on product and service knowledge.

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, software applications, operating systems (Windows, macOS), and network fundamentals.
• Excellent problem-solving and troubleshooting skills.
• Exceptional customer service and communication skills, both verbal and written.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Familiarity with remote support tools.
• Ability to work effectively both independently and as part of a team.
• Willingness to attend the office in Glasgow, Scotland, UK as required for team collaboration and specific tasks, alongside remote working days.

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software and hardware-related issues.
• Guide users through product installation, setup, and configuration.
• Diagnose and escalate complex technical problems to appropriate teams.
• Document customer interactions, issues, and resolutions in the ticketing system.
• Maintain up-to-date knowledge of product features and updates.
• Contribute to the knowledge base by creating and updating support articles.
• Identify trends in customer issues and provide feedback to product development.
• Ensure timely and effective resolution of all support requests.
• Deliver exceptional customer service and build strong customer relationships.

• Minimum of 2 years of experience in technical support or a similar helpdesk role.
• Proficiency with Windows, macOS, and potentially Linux operating systems.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Customer-focused mindset with patience and empathy.
• Ability to explain technical concepts clearly to non-technical users.
• Basic understanding of networking concepts is a plus.
• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com  is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com  is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

We are seeking a skilled and client-focused Technical Support Specialist  to manage internal IT systems, provide technical support to clients, and assist with the deployment of both software and hardware solutions. The role also involves supporting client account management to ensure a seamless service experience.

• Manage the company’s IT infrastructure .
• Provide technical IT support  to clients.
• Support with the installation and deployment of software  as well as any permanent or temporary company hardware provided to clients.
• Assist with client account management  to ensure smooth operations and strong client relationships.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–4 years of experience in IT support, technical support, or systems administration .
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with software installation, hardware setup, and system maintenance .
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Experience in a client-facing IT support role  is a plus.

• Providing first-line technical support to customers via phone, email, and chat.
• Troubleshooting software issues, identifying root causes, and providing effective resolutions.
• Guiding customers through product features and functionalities.
• Documenting customer interactions, issues, and solutions in a ticketing system (e.g., Zendesk, HubSpot Service Hub).
• Escalating complex technical issues to the engineering or development teams when necessary.
• Creating and updating knowledge base articles and FAQs to empower self-service support.
• Identifying trends in customer issues and providing feedback to product and engineering teams for improvement.
• Ensuring prompt and professional resolution of all customer inquiries.
• Maintaining a high level of customer satisfaction through effective communication and problem-solving.
• Participating in ongoing training to stay updated on product features and support procedures.
• Contributing to a positive and collaborative remote team environment.

• Proven experience in a technical support or customer service role, preferably with software products.
• Strong understanding of common technical concepts and troubleshooting methodologies.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly.
• Proficiency with helpdesk software and CRM systems.
• Patience, empathy, and a customer-centric approach.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with SaaS products is a strong advantage.
• Basic understanding of web technologies (HTML, CSS, JavaScript) is a plus.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

Customer Support Agent – Professional Opportunity

Our Client is seeking a dedicated and proactive Customer Support Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to grow your career in a dynamic environment, this opportunity is for you.

Role Overview

As a Customer Support Agent, you will manage incoming support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt and effective resolution. You’ll play a critical role in enhancing user experiences and identifying opportunities for service improvements, all while embodying professionalism and technical aptitude.

Key Responsibilities

Efficiently manage inbound support tickets via phone and email, ensuring prompt triage and prioritization.

Document and oversee support requests using ticketing systems, maintaining transparency with clients throughout the process.

Diagnose and resolve technical issues, escalating when necessary.

Liaise with internal stakeholders to expedite resolutions and manage application configuration changes.

Deliver top-tier front-line support, combining technical and non-technical solutions to meet diverse client needs.

Identify process optimization opportunities and provide feedback for product and service enhancements.

Assist in creating and maintaining user documentation and knowledge base resources.

Support clients and colleagues during live software implementations.

Maintain excellent relationships with clients, team members, and third-party collaborators.

Skills & Qualifications

Proven experience in a customer support environment, ideally within finance software.

Exceptional verbal and written communication skills.

Self-motivated with strong organizational and prioritization abilities.

Confident problem solver with a collaborative approach and a keen focus on delivering results.

Proficient in MS Office applications, particularly Excel.

Adaptable, flexible, and dedicated to providing a high standard of service.

Why Join?

Our client offers a professional yet supportive environment where you’ll be empowered to develop your skills, contribute to impactful solutions, and be part of a team that values growth and innovation.

Take the next step in your career by applying for this exciting opportunity with a forward-thinking company dedicated to excellence in customer service.