167 Support Roles jobs in Dordon

• Respond to customer inquiries via multiple channels (phone, email, chat).
• Provide technical assistance and troubleshooting support.
• Diagnose and resolve customer issues efficiently.
• Maintain accurate customer records in the CRM system.
• Escalate complex issues to appropriate teams.
• Educate customers on product features and usage.
• Gather customer feedback for service improvement.
• Strive to achieve high levels of customer satisfaction.

• Previous experience in customer service or technical support.
• Excellent communication and active listening skills.
• Strong problem-solving abilities.
• Proficiency in using CRM software and helpdesk tools.
• Ability to work effectively in a hybrid environment.
• Customer-centric mindset.

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, assisting customers with their needs.
• Troubleshoot technical problems and guide customers through solutions.
• Process customer requests, such as order updates, returns, and account changes.
• Maintain accurate customer records and document all interactions in the CRM system.
• Identify and escalate complex issues to appropriate departments for resolution.
• Contribute to team goals and objectives by meeting performance metrics.
• Provide feedback to management on customer concerns and suggestions for improvement.
• Continuously enhance product knowledge to offer the best possible support.

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to think on your feet.
• Familiarity with CRM software and helpdesk ticketing systems.
• Proficiency in basic computer applications.
• Ability to remain calm and patient under pressure.
• A collaborative spirit and willingness to work effectively within a team.
• A commitment to delivering an exceptional customer experience.
• Adaptability to a hybrid working environment.

Your new company
Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a
Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role

• Serve as the primary technical contact for support cases
• Manage the full lifecycle of each case-from intake to resolution
• Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
• Communicate clearly and consistently with customers throughout the resolution process
• Document findings to support internal knowledge sharing and process improvement
• Identify recurring issues and collaborate with peers to enhance support efficiency
• Ensure case handling meets service-level expectations, balancing speed and accuracy

What you'll need to succeed

• 2-4 years of experience in technical, systems, or application support
• Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
• Ability to read and understand JavaScript in a troubleshooting context
• Comfort working in Linux command-line environments
• Solid understanding of the LAMP stack and web application fundamentals
• Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
• Experience supporting CRM platforms (preferred but not required)
• Strong communication skills and a customer-first mindset
• Proven ability to manage a support workload with ownership and attention to detail

Preferred Qualifications

• Experience supporting SaaS applications in fast-paced environments
• Familiarity with platforms like HubSpot or Salesforce
• Exposure to CRM customisation, configuration, or integration
• Relevant technical certifications
• Experience contributing to internal documentation and support optimisation
• Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS

What you'll get in return

• Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Career & Personal Development resources
• Discounts on travel, virtual exercise classes, and more
• A merit-based culture with opportunities to learn, grow, and excel

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• You have experience working with customers, in either “first-line” or “second-line” support
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently.
• Knowledge of basic networking.
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

Your new company
Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a
Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role

• Serve as the primary technical contact for support cases
• Manage the full lifecycle of each case-from intake to resolution
• Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
• Communicate clearly and consistently with customers throughout the resolution process
• Document findings to support internal knowledge sharing and process improvement
• Identify recurring issues and collaborate with peers to enhance support efficiency
• Ensure case handling meets service-level expectations, balancing speed and accuracy

What you'll need to succeed

• 2-4 years of experience in technical, systems, or application support
• Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
• Ability to read and understand JavaScript in a troubleshooting context
• Comfort working in Linux command-line environments
• Solid understanding of the LAMP stack and web application fundamentals
• Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
• Experience supporting CRM platforms (preferred but not required)
• Strong communication skills and a customer-first mindset
• Proven ability to manage a support workload with ownership and attention to detail

Preferred Qualifications

• Experience supporting SaaS applications in fast-paced environments
• Familiarity with platforms like HubSpot or Salesforce
• Exposure to CRM customisation, configuration, or integration
• Relevant technical certifications
• Experience contributing to internal documentation and support optimisation
• Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS

What you'll get in return

• Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Career & Personal Development resources
• Discounts on travel, virtual exercise classes, and more
• A merit-based culture with opportunities to learn, grow, and excel

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• You have experience working with customers, in either “first-line” or “second-line” support
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently.
• Knowledge of basic networking.
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical support for software and hardware issues.
• Diagnose and resolve technical problems, escalating complex issues to senior support staff or relevant departments when necessary.
• Guide users through step-by-step solutions to technical problems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Create and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
• Assist with the setup and troubleshooting of new equipment for remote and on-site users.
• Manage and maintain support ticket queues, ensuring all issues are logged and resolved efficiently.
• Proactively identify potential issues and provide solutions before they impact users.
• Provide feedback to product development teams on recurring issues and potential product improvements.
• Maintain a high level of customer service and professionalism in all interactions.
• Participate in training sessions to stay updated on new products and technologies.
• Collaborate with team members to share knowledge and best practices.

• Proven experience as a Technical Support Specialist or in a similar customer service/IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network protocols, troubleshooting tools, and remote support software.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a passion for helping others.
• Ability to work effectively in a hybrid environment, managing time between remote and office-based tasks.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is preferred.

• Respond to customer inquiries and provide support via phone, email, and live chat.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide accurate information about products, services, and policies.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify and escalate priority issues or recurring problems to the appropriate teams.
• Follow communication procedures, guidelines, and policies.
• Strive to achieve customer satisfaction and build strong customer relationships.
• Contribute to team efforts by sharing knowledge and assisting colleagues.
• Gather customer feedback and share insights with relevant departments for service improvement.
• Adhere to all company service standards and performance metrics.

• Proven experience in a customer service or support role is highly desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using helpdesk software and CRM systems.
• Ability to remain calm and professional, especially during challenging customer interactions.
• Strong organisational skills and the ability to multitask.
• A reliable internet connection and a dedicated workspace at home.
• Familiarity with (mention specific industry/product if applicable, e.g., SaaS, e-commerce) is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; further education or certifications are a bonus.