109 Support Roles jobs in Dovecot

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team, offering comprehensive support to their user base. This role is based in **Liverpool, Merseyside, UK**, and operates on a hybrid model, combining office-based collaboration with the flexibility of remote work.

About the Role:
As a Customer Support Specialist, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will handle a variety of support requests through multiple channels, including phone, email, and live chat. Your goal will be to provide timely, accurate, and efficient solutions, fostering customer loyalty and satisfaction.

Key Responsibilities:

• Respond to customer inquiries and issues via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve technical problems, guiding customers through step-by-step solutions.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and escalate complex issues to the appropriate internal teams for further investigation.
• Contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles.
• Gather customer feedback and report on recurring issues to help improve products and services.
• Maintain a high level of product knowledge and stay updated on new features and updates.
• Collaborate with team members to share best practices and improve support processes.
• Achieve and maintain excellent customer satisfaction scores.

Required Skills and Experience:

• Previous experience in a customer service or helpdesk role is essential.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using CRM software and helpdesk ticketing systems.
• A patient and customer-centric approach to issue resolution.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with SaaS products and basic IT troubleshooting is advantageous.
• Comfortable working both independently and as part of a hybrid team structure.

This position offers a competitive salary, excellent benefits, and opportunities for career advancement within a growing company. If you are passionate about providing outstanding customer service and possess strong technical aptitude, we encourage you to apply.

Our client is looking for an experienced and empathetic Customer Support Specialist to join their dynamic team in Liverpool, Merseyside, UK . This role is crucial in ensuring our customers receive exceptional service and timely resolutions to their queries. You will be the first point of contact for customers experiencing technical issues or requiring assistance with our products and services. Key responsibilities include diagnosing and troubleshooting technical problems, guiding customers through step-by-step solutions, documenting all interactions and resolutions accurately in our CRM system, and escalating complex issues to higher-tier support teams when necessary. You will also be responsible for providing product information, processing service requests, and contributing to the development of our knowledge base. The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear and concise manner. A patient and customer-centric approach is essential, along with strong problem-solving abilities and a keen eye for detail. Previous experience in a customer service or technical support role is highly desirable. Familiarity with ticketing systems and remote support tools would be an advantage. You should be proficient in using standard office software and have a genuine passion for helping others. This is a hybrid role, offering a blend of remote work and in-office collaboration, providing flexibility while maintaining team cohesion. We are committed to fostering a supportive work environment where your contributions are valued and your professional growth is encouraged. This position offers a competitive salary and benefits package, along with opportunities for advancement within a growing company. If you are a proactive individual with a knack for resolving issues and a commitment to outstanding customer experiences, we encourage you to apply. You will be joining a dedicated team that prides itself on delivering high-quality support.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client is actively seeking a highly motivated and technically adept Technical Support Specialist to join their dedicated customer support team. This position is a fully remote role, offering a fantastic opportunity to provide world-class technical assistance to a global user base without the need for office presence. You will be the frontline of support, diagnosing and resolving complex technical issues related to our client's software products and services. This role demands excellent problem-solving abilities, a patient demeanor, and a commitment to delivering exceptional customer experiences. As part of a remote-first culture, you will collaborate closely with engineering, product, and customer success teams to ensure swift and effective resolutions.

Key Responsibilities:

• Provide timely and accurate technical support to customers via multiple channels, including email, chat, and phone.
• Diagnose, troubleshoot, and resolve software and hardware issues reported by users.
• Escalate complex technical problems to appropriate internal teams (e.g., Tier 2 support, engineering) when necessary.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Develop and maintain a comprehensive knowledge base of common issues, solutions, and product information.
• Assist in testing new product releases and updates to identify potential bugs or usability issues.
• Contribute to customer satisfaction by providing polite, professional, and effective support.
• Identify trends in customer issues and provide feedback to product development teams for improvement.
• Stay current with product updates and industry best practices in technical support.
• Proactively identify opportunities to improve the customer support experience.

Qualifications:

• Proven experience (2+ years) in a technical support or customer service role, preferably in a software environment.
• Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
• Excellent troubleshooting and problem-solving skills with a methodical approach.
• Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Ability to explain technical concepts clearly and concisely to non-technical users.
• Exceptional written and verbal communication skills.
• Patience, empathy, and a strong customer-centric attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant technical certifications (e.g., CompTIA A+, IT Support) are a plus.

This role is ideal for an experienced support professional looking for a fully remote opportunity to leverage their skills and contribute to a growing technology company. The official location for this position is Liverpool, Merseyside, UK .

Our client is a leading provider of innovative software solutions and is seeking a highly skilled Senior Customer Support Specialist to join their team in **Liverpool, Merseyside, UK**. This role requires a blend of technical expertise, exceptional problem-solving abilities, and outstanding customer service skills. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing proactive support to ensure customer satisfaction and retention. The hybrid nature of this role allows for a balance between in-office collaboration and remote flexibility.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software products, escalating complex problems to higher-tier support or development teams when necessary.
• Provide clear and concise guidance and solutions to customers, ensuring their issues are resolved to their satisfaction.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Develop and maintain a deep understanding of our product features, functionalities, and common issues.
• Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
• Identify trends in customer issues and provide feedback to the product development team for product improvements.
• Mentor and train junior support specialists, sharing knowledge and best practices.
• Contribute to improving customer support processes and workflows.
• Proactively engage with customers to ensure they are maximising their use of our services.
• Represent the company's commitment to excellent customer service in all interactions.

Qualifications:

• Proven experience in a customer support or helpdesk role, with at least 2 years in a senior or lead capacity.
• Strong technical aptitude and the ability to quickly learn new software and technologies.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, both written and verbal.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient and empathetic approach to customer service.
• Experience troubleshooting software applications and understanding of IT infrastructure.
• Ability to work effectively both independently and as part of a team.
• A commitment to continuous learning and professional development.

This hybrid role is a fantastic opportunity to advance your career in customer support with a forward-thinking company based in **Liverpool, Merseyside, UK**.

Our client is looking for an empathetic and highly organized Remote Customer Support Specialist to join their dedicated team, working entirely from home. In this role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. You will handle a variety of customer interactions via email, chat, and phone, ensuring a positive and seamless experience. The ideal candidate thrives in a remote work environment, possesses excellent communication skills, and has a genuine passion for helping others. You will be instrumental in maintaining high levels of customer satisfaction and contributing to the company's reputation for outstanding service. Key responsibilities include:

• Responding to customer inquiries via multiple communication channels (email, chat, phone) in a timely and accurate manner.
• Troubleshooting and resolving customer issues with empathy and efficiency.
• Guiding customers through product features and functionalities.
• Documenting customer interactions and feedback accurately in the CRM system.
• Identifying and escalating complex issues to appropriate departments.
• Providing feedback to the team to help improve products and services.
• Adhering to established service level agreements (SLAs) and quality standards.
• Proactively identifying opportunities to enhance the customer experience.
• Maintaining a positive and professional attitude at all times.
• Collaborating with team members to share best practices and insights.

We are seeking individuals with previous experience in customer service or a similar client-facing role. Excellent written and verbal communication skills are essential, along with strong active listening abilities. Proficiency in using helpdesk software and CRM systems is required. A reliable internet connection and a dedicated workspace are necessary for this remote position. The ability to work independently, manage time effectively, and adapt to changing priorities is crucial. If you are a motivated individual who enjoys problem-solving and delivering exceptional support from the comfort of your home, we encourage you to apply.

Our client, a leading provider of innovative technological solutions, is seeking an exceptional Senior Customer Support Specialist to join their dynamic team in **Liverpool, Merseyside, UK**. This role is critical in ensuring our customers receive unparalleled assistance and build lasting relationships with our brand. You will be the first point of contact for complex customer inquiries, providing expert advice, troubleshooting technical issues, and resolving problems efficiently and effectively. We are looking for individuals who are not only technically adept but also possess outstanding communication skills and a genuine desire to help others.

Key Responsibilities:

• Handle high-volume inbound customer inquiries via phone, email, and live chat with professionalism and efficiency.
• Diagnose and resolve complex technical issues related to our products and services.
• Provide comprehensive product information and guidance to customers, ensuring their understanding and satisfaction.
• Escalate unresolved issues to appropriate departments, following up to ensure timely resolution.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of our product offerings and support procedures.
• Identify trends in customer inquiries and provide feedback to the product development and quality assurance teams.
• Train and mentor junior support staff, sharing knowledge and best practices.
• Contribute to the creation and updating of support documentation, FAQs, and knowledge base articles.
• Proactively identify opportunities to improve the customer experience and support processes.
• Represent the company with a high degree of professionalism and customer advocacy.

Qualifications and Experience:

• Proven experience (minimum 3 years) in a customer service or technical support role.
• Demonstrated ability to troubleshoot and resolve technical issues effectively.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong active listening and empathy skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• A customer-centric approach with a passion for delivering exceptional service.
• Experience in a supervisory or mentoring capacity is a plus.
• Familiarity with (Specific Industry Technology, e.g., SaaS, Cloud Computing) is advantageous.

Join us in **Liverpool, Merseyside, UK**, and be a vital part of a team committed to customer success.

Our client is looking for an experienced and empathetic Senior Customer Support Specialist to join their thriving team in **Liverpool, Merseyside, UK**. This role offers a dynamic hybrid working model, combining the benefits of in-office collaboration with the flexibility of remote work. You will be at the forefront of customer interaction, providing exceptional support, resolving complex issues, and ensuring a positive customer experience across all channels. As a Senior Specialist, you will also mentor junior team members, contribute to process improvements, and act as a point of escalation for challenging queries.

Key responsibilities include managing and resolving customer inquiries via phone, email, and live chat in a timely and professional manner. You will be expected to diagnose and troubleshoot technical and non-technical issues, provide clear and concise solutions, and document all customer interactions accurately in the CRM system. This role involves identifying recurring customer issues and providing feedback to relevant departments to drive product and service enhancements. You will also be responsible for training new support agents, developing support documentation and FAQs, and contributing to team performance metrics. The ideal candidate will have a proven background in customer service or a related field, with at least 3-5 years of experience. Strong communication, interpersonal, and problem-solving skills are essential. A deep understanding of customer support principles and best practices, coupled with proficiency in CRM software and helpdesk ticketing systems, is required. Experience in mentoring or team leadership is highly desirable. You should be adaptable, patient, and dedicated to delivering outstanding customer service. The ability to work effectively both independently and as part of a hybrid team is crucial. Our client offers a supportive work environment, opportunities for professional growth, and a competitive benefits package. This role requires a commitment to in-office days for team meetings, training, and collaborative sessions, balanced with the flexibility of remote workdays.

Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their thriving team in Liverpool, Merseyside, UK . This role is critical in ensuring our customers receive exceptional service and timely resolution to their inquiries. As a Senior Specialist, you will handle complex customer issues, provide guidance to junior team members, and contribute to the continuous improvement of our customer service processes.

Key responsibilities include managing escalated customer complaints, troubleshooting technical issues, and providing expert product knowledge. You will be responsible for maintaining high levels of customer satisfaction, documenting customer interactions accurately, and identifying trends in customer feedback to suggest service enhancements. The role involves collaborating with other departments, such as sales and technical teams, to resolve customer issues efficiently. You will also play a key role in training new support staff and developing support documentation and knowledge base articles.

The ideal candidate will have a proven track record in customer support, preferably in a senior or lead role. Excellent communication, active listening, and problem-solving skills are essential. You should be proficient with CRM systems and helpdesk software. A patient and empathetic approach to customer interactions is paramount. Experience in troubleshooting technical issues across various platforms would be a significant advantage. You should be able to work effectively both independently and as part of a team, and possess strong organisational skills to manage multiple priorities. This role offers a hybrid working arrangement, combining productive time in our Liverpool office with the flexibility of remote work. A passion for customer advocacy and a commitment to delivering outstanding service are crucial for success in this position.