What Jobs are available for Support Roles in Lee Mill?
Showing 92 Support Roles jobs in Lee Mill
Customer Support Specialist
PL1 1AA Plymouth, South West
£24000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Plymouth, Devon . This role is instrumental in ensuring our clients receive exceptional support and assistance, fostering strong relationships and maximizing their satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a genuine passion for helping others.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.
- Troubleshoot and resolve customer issues related to software functionality, usage, and technical problems.
- Guide customers through product features, functionalities, and best practices.
- Document customer interactions, issues, and resolutions accurately within the CRM system.
- Escalate complex technical issues to higher-level support or development teams when necessary.
- Assist in the creation and maintenance of knowledge base articles, FAQs, and support documentation.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Contribute to achieving customer satisfaction targets and service level agreements (SLAs).
- Proactively identify opportunities to improve the customer support process and customer experience.
- Stay up-to-date with product updates and new features to provide informed support.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Previous experience in a customer service or technical support role is highly desirable.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills, with a patient and methodical approach.
- Proficiency with CRM software and common helpdesk ticketing systems.
- Familiarity with software applications and a willingness to learn new technologies quickly.
- A customer-centric mindset with a commitment to delivering outstanding service.
- Ability to multitask and manage time effectively in a dynamic environment.
- A team player with a positive attitude and a strong work ethic.
- Experience in the software industry is a plus.
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0
Customer Support Specialist
PL1 2AD Plymouth, South West
£24000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This role offers a hybrid working model, combining the benefits of remote work with essential in-office collaboration. You will be the first point of contact for customers, providing timely and effective solutions to their inquiries and issues. A passion for customer satisfaction and excellent communication skills are paramount.
Responsibilities:
Qualifications:
This role requires a commitment to providing outstanding service and working collaboratively to meet team objectives. The hybrid nature of the role ensures a balance between personal flexibility and team cohesion.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve customer issues efficiently, escalating complex problems when necessary.
- Provide accurate information about products, services, and company policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify customer needs and help the company improve its service offerings.
- Maintain a high level of customer satisfaction by delivering exceptional support.
- Collaborate with other departments to ensure a seamless customer experience.
- Follow communication guidelines and procedures.
- Contribute to team goals and performance metrics.
- Provide feedback on customer experience and potential product enhancements.
Qualifications:
- Previous experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patient and empathetic demeanor with a customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- A flexible approach to working hours.
- Familiarity with basic IT support concepts is a plus.
- Must be able to commute to our Plymouth, Devon, UK office for hybrid working requirements.
This role requires a commitment to providing outstanding service and working collaboratively to meet team objectives. The hybrid nature of the role ensures a balance between personal flexibility and team cohesion.
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1
Customer Support Specialist - Technical
PL1 2DW Plymouth, South West
£24000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a proactive and technically adept Customer Support Specialist to join their dedicated team. This role offers a fantastic opportunity to assist customers in resolving technical issues and ensuring a seamless user experience with our client's innovative products and services. You will be the first point of contact for customers experiencing challenges, providing timely and effective support via multiple channels, including phone, email, and live chat. Key responsibilities include diagnosing technical problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams when necessary. You will maintain accurate records of customer interactions, issues, and resolutions in the CRM system, contributing to a comprehensive knowledge base. The ideal candidate will possess a strong understanding of common software and hardware issues, excellent problem-solving skills, and a patient, customer-centric approach. You will need to communicate technical information clearly and concisely to both technical and non-technical users. As this role can be performed remotely, exceptional communication skills and the ability to manage your workload efficiently are essential. You will be expected to adhere to service level agreements (SLAs) and contribute to improving customer satisfaction metrics. This position is ideal for individuals who enjoy solving problems, have a passion for technology, and are dedicated to providing outstanding customer service. Our client offers a supportive and collaborative work environment, with opportunities for professional development and career advancement within the tech support field.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues.
- Guide customers through troubleshooting procedures.
- Escalate unresolved issues to appropriate technical teams.
- Document customer interactions and resolutions accurately in the CRM.
- Contribute to the development and maintenance of the knowledge base.
- Ensure customer satisfaction through efficient and effective support.
- Adhere to service level agreements (SLAs) and company policies.
- Identify trends in customer issues and provide feedback for product improvement.
- Maintain a professional and helpful demeanor at all times.
- Proven experience in customer support or technical helpdesk roles.
- Strong understanding of common operating systems (Windows, macOS) and software applications.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with CRM systems and ticketing software.
- Ability to work independently and manage time effectively in a remote setting.
- A customer-focused attitude and a passion for helping others.
- Basic understanding of networking concepts is a plus.
- Relevant certifications (e.g., CompTIA A+) are advantageous.
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2
Technical Support Specialist
PL1 2EU Plymouth, South West
£25000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Join Our client's dedicated support team as a Technical Support Specialist in **Plymouth, Devon, UK**. This role offers a hybrid working model, combining the benefits of office-based collaboration with the flexibility of remote work. You will be the first point of contact for customers experiencing technical issues with our innovative software solutions. Your mission will be to provide timely, accurate, and empathetic support, ensuring customer satisfaction and retention.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and efficient manner.
- Diagnose and troubleshoot software and hardware issues, guiding users through step-by-step solutions.
- Escalate complex technical problems to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions in our ticketing system.
- Create and maintain a knowledge base of common issues and their solutions.
- Assist in the testing of new software releases and provide feedback.
- Contribute to the improvement of support processes and customer service standards.
- Proactively identify potential customer issues and offer preventative solutions.
- Build strong relationships with customers by providing exceptional service.
- Educate customers on product features and best practices.
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of IT principles, operating systems (Windows, macOS), and common software applications.
- Excellent communication and active listening skills.
- Patience and a customer-centric approach to problem-solving.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
- Familiarity with networking concepts is advantageous.
- An IT-related qualification or equivalent practical experience.
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3
Senior Customer Support Specialist
PL1 1UA Plymouth, South West
£28000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is a rapidly expanding software company looking for an experienced and empathetic Senior Customer Support Specialist to join their team based in Plymouth, Devon . This role offers a hybrid working model, combining the benefits of remote flexibility with in-office collaboration. You will be the primary point of contact for customers, providing exceptional technical support and troubleshooting for our client's innovative software solutions. Your expertise will be crucial in resolving complex customer issues, enhancing customer satisfaction, and contributing to the continuous improvement of our support processes. This position requires a proactive approach, excellent communication skills, and a deep understanding of customer needs.
Key Responsibilities:
Key Responsibilities:
- Handle escalated customer inquiries via phone, email, and chat with professionalism and efficiency.
- Diagnose and resolve complex technical issues related to our software products.
- Provide clear, concise, and actionable solutions to customers.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Assist in training and mentoring junior support team members.
- Identify recurring customer issues and provide feedback to the product development team for product improvement.
- Develop and maintain support documentation, knowledge base articles, and FAQs.
- Proactively identify opportunities to enhance the customer support experience.
- Collaborate with other departments to ensure a seamless customer journey.
- Contribute to team goals and performance metrics.
- Ensure high levels of customer satisfaction and retention.
- Proven experience (3+ years) in a customer support or technical helpdesk role, preferably in the software industry.
- Strong understanding of software applications and troubleshooting techniques.
- Excellent communication (written and verbal), interpersonal, and active listening skills.
- Ability to explain technical concepts to non-technical users.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience working in a hybrid or remote environment is advantageous.
- A patient, empathetic, and customer-centric attitude.
- High school diploma or equivalent; relevant certifications are a plus.
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4
Remote Customer Support Specialist
PL1 1AA Plymouth, South West
£22000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their thriving virtual team. Based in Plymouth, Devon, UK , this role is entirely remote, offering the flexibility to work from the comfort of your own home. You will be the first point of contact for customers, providing exceptional support across various communication channels, including phone, email, and live chat. Your primary goal will be to resolve customer inquiries, troubleshoot issues, and ensure a high level of customer satisfaction. This is an opportunity to become an integral part of a customer-centric organization, contributing to its reputation for outstanding service.
Responsibilities:
Qualifications:
This fully remote position offers a competitive salary and benefits package. If you are a skilled communicator with a passion for delivering outstanding customer experiences and thrive in a home-based work setting, we encourage you to apply. Join our client's remote team and make a significant impact on their customer satisfaction.
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide accurate information about products and services.
- Troubleshoot technical problems and guide customers through solutions.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to relevant departments when necessary.
- Identify trends in customer inquiries and provide feedback to improve services.
- Maintain a high standard of customer service at all times.
- Participate in team meetings and training sessions to continuously improve skills.
Qualifications:
- Previous experience in a customer service or technical support role is essential.
- Excellent communication, listening, and problem-solving skills.
- Proficiency in using CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- A stable internet connection and a dedicated workspace are required.
- Strong empathy and a genuine desire to help customers.
- Ability to adapt to changing priorities and customer needs.
- Familiarity with common software applications and troubleshooting techniques.
This fully remote position offers a competitive salary and benefits package. If you are a skilled communicator with a passion for delivering outstanding customer experiences and thrive in a home-based work setting, we encourage you to apply. Join our client's remote team and make a significant impact on their customer satisfaction.
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5
Senior Customer Support Specialist
PL1 2AA West Park, South West
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is a leading provider of innovative software solutions and is looking for a dedicated Senior Customer Support Specialist to join their growing team in Plymouth, Devon, UK . This role is crucial in ensuring our clients receive exceptional support and a seamless experience with our products. You will be the first point of contact for customer inquiries, providing timely and effective solutions to a wide range of technical and non-technical issues. Your responsibilities will include troubleshooting software problems, guiding users through product features, and documenting solutions for our knowledge base. You will also be involved in identifying trends in customer feedback and collaborating with the product development team to drive improvements.
Key Responsibilities:
Required Skills and Experience:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve technical issues related to our software products.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex issues to appropriate internal teams when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Contribute to the development and maintenance of our online knowledge base and FAQs.
- Identify recurring customer issues and provide feedback to the product development and quality assurance teams.
- Proactively seek opportunities to improve the customer support process and customer satisfaction.
- Assist in training new customer support representatives.
- Stay up-to-date with product updates and new features.
- Maintain a high level of customer satisfaction through excellent service.
- Collaborate with other departments to ensure a cohesive customer experience.
Required Skills and Experience:
- Proven experience in a customer support or helpdesk role, preferably in a technical environment.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems.
- Ability to manage multiple tasks and prioritize effectively.
- A patient and empathetic approach to customer interactions.
- Experience with SaaS products is highly desirable.
- Ability to work independently and as part of a collaborative team.
- Familiarity with common operating systems and web browsers.
- A genuine passion for helping customers succeed.
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6
Senior Customer Support Specialist
PL1 2EL West Park, South West
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to join their growing team. This hybrid role combines the flexibility of remote work with the collaborative benefits of in-office interaction at their Plymouth, Devon, UK location. You will be the primary point of contact for customers, providing high-level technical assistance, resolving complex issues, and ensuring an exceptional customer experience. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of the company's products and services.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting to customers via phone, email, and chat.
- Resolve complex customer inquiries and issues efficiently and effectively, escalating when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of the company's product suite and service offerings.
- Create and update knowledge base articles, FAQs, and support documentation.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Proactively identify opportunities to improve the customer support process and customer satisfaction.
- Manage customer escalations and ensure timely resolution of critical issues.
- Participate in team meetings, contributing to discussions on customer feedback and service improvements.
- Assist with onboarding new support team members.
- Proven experience (minimum of 4 years) in a customer support or technical support role, with at least 2 years in a senior capacity.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills, with a logical approach to troubleshooting.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
- Experience working in a hybrid or remote team structure.
- Patience, empathy, and a customer-centric attitude.
- Experience in (Specific industry relevant to company, e.g., SaaS, FinTech, E-commerce) is highly desirable.
- Ability to work independently and collaboratively.
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7
Senior Customer Support Specialist
PL1 1AA West Park, South West
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Plymouth, Devon, UK . This role is crucial in ensuring our customers receive exceptional service and timely resolutions to their inquiries. You will be the first point of contact for customers, providing first-class support across various channels, including phone, email, and live chat. This is a fantastic opportunity for someone passionate about customer satisfaction and looking to advance their career in a supportive environment.
Responsibilities:
Responsibilities:
- Handle a high volume of inbound customer inquiries efficiently and professionally.
- Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide accurate information about products, services, and policies.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to management for service improvement.
- Train and mentor junior support staff.
- Contribute to the development of support documentation and knowledge base articles.
- Proactively engage with customers to ensure satisfaction and build lasting relationships.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Participate in team meetings and contribute to a positive team culture.
- Stay up-to-date with product updates and company policies to provide accurate information.
- Assist in the onboarding of new team members.
- Contribute to process improvement initiatives within the support department.
- Go the extra mile to ensure customer loyalty and retention.
- Handle customer complaints with empathy and find satisfactory solutions.
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior capacity.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and ticketing systems.
- Ability to work under pressure and manage multiple tasks simultaneously.
- A patient and empathetic approach to customer interactions.
- Experience in training or mentoring junior team members is a plus.
- Familiarity with ITIL best practices is advantageous.
- A proactive attitude and a commitment to delivering outstanding service.
- Must be eligible to work in the UK.
- Ability to adapt to new technologies and software quickly.
- A keen eye for detail in logging and resolving issues.
- Discretion and professionalism when handling sensitive customer information.
- Demonstrated ability to work effectively both independently and as part of a team.
- A passion for helping others and a strong work ethic.
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8
Senior Customer Support Specialist
PL1 1AA Plymouth, South West
£30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Senior Customer Support Specialist to join their fully remote team. In this pivotal role, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring an exceptional customer experience. You will leverage your deep understanding of customer service principles and company products to provide efficient and effective solutions. The role involves handling a variety of customer interactions across multiple channels, including phone, email, and live chat.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries and requests.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Educate customers on product features, benefits, and best practices.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Develop and update customer support documentation, including FAQs and knowledge base articles.
- Train and mentor junior support staff, sharing best practices and technical knowledge.
- Proactively engage with customers to ensure satisfaction and build lasting relationships.
- Collaborate with sales, technical, and product teams to ensure a seamless customer journey.
- Contribute to the continuous improvement of customer service processes and tools.
- Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A customer-centric mindset with a passion for delivering outstanding service.
- Experience in a remote-first environment is highly advantageous.
- Familiarity with (Specific Industry, e.g., SaaS) products is a plus.
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9