36 Support Roles jobs in Newhaven
Senior Customer Support Specialist
BN1 1AD East Sussex, South East
£30000 Annually
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Our client is seeking an experienced and customer-focused Senior Customer Support Specialist to join their dedicated team in **Brighton, East Sussex, UK**. This is a hybrid role, offering a blend of in-office collaboration and remote flexibility. You will be a key point of contact for customers, providing high-level technical support and resolving complex issues efficiently and effectively. Responsibilities include managing escalated customer queries, troubleshooting software and hardware problems, guiding customers through product functionalities, and documenting support interactions. You will also be involved in training junior support staff, developing support documentation, and identifying opportunities to improve the overall customer experience. The ideal candidate will possess exceptional communication and interpersonal skills, with a proven ability to empathize with customers and de-escalate challenging situations. Strong technical aptitude, problem-solving skills, and a thorough understanding of customer support best practices are essential. Experience with CRM systems and ticketing platforms is required. A minimum of 3 years of experience in a customer service or technical support role, with at least 1 year in a senior or lead capacity, is preferred. Join a thriving company that is committed to delivering outstanding customer service and offers a supportive work environment.
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0
Senior Customer Support Specialist
BN1 1AA East Sussex, South East
£30000 Annually
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We are seeking a dedicated and highly motivated Senior Customer Support Specialist to join our dynamic client's team in Brighton, East Sussex, UK . This role is pivotal in ensuring our customers receive exceptional service and prompt resolution of their inquiries. As a Senior Specialist, you will be the first point of escalation for complex customer issues, requiring a deep understanding of our products and services. You will be responsible for handling incoming customer queries via phone, email, and live chat, providing accurate and timely information. Furthermore, you will mentor and guide junior support staff, assisting with training and quality assurance. Your day-to-day responsibilities will include troubleshooting technical problems, processing orders and returns, updating customer records, and identifying trends in customer feedback to recommend service improvements.
The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to articulate complex solutions clearly and concisely. A proactive approach to problem-solving and a genuine passion for customer satisfaction are essential. You should be adept at de-escalating challenging situations and maintaining a professional demeanor under pressure. This position offers a blend of remote and in-office work, requiring three days in our Brighton office and two days working from home, allowing for flexibility while fostering team collaboration.
Key responsibilities include:
Qualifications:
The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to articulate complex solutions clearly and concisely. A proactive approach to problem-solving and a genuine passion for customer satisfaction are essential. You should be adept at de-escalating challenging situations and maintaining a professional demeanor under pressure. This position offers a blend of remote and in-office work, requiring three days in our Brighton office and two days working from home, allowing for flexibility while fostering team collaboration.
Key responsibilities include:
- Providing high-level technical and customer support.
- Escalating and resolving complex customer issues efficiently.
- Training and mentoring junior team members.
- Analyzing customer feedback to identify areas for service enhancement.
- Maintaining detailed and accurate customer interaction records.
- Collaborating with other departments to ensure seamless customer experience.
- Developing and updating support documentation and FAQs.
- Achieving and exceeding key performance indicators for customer satisfaction and resolution times.
Qualifications:
- Proven experience in a customer service or technical support role, preferably in a senior capacity.
- Strong understanding of CRM systems and helpdesk software.
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Problem-solving aptitude and a customer-centric mindset.
- Flexibility to adapt to changing priorities and customer needs.
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Senior Customer Support Specialist
BN1 2LA East Sussex, South East
£28000 Annually
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Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their vibrant customer service team in Brighton, East Sussex, UK . This role is integral to providing exceptional support to clients, resolving complex queries, and ensuring a positive customer experience. You will be a point of escalation for challenging issues, contribute to team training, and help refine customer service processes to enhance efficiency and satisfaction.
Key Responsibilities:
The ideal candidate will have a proven track record of at least 3-5 years in a customer service or technical support role, with demonstrable experience in handling complex queries and escalations. Exceptional communication, active listening, and problem-solving skills are essential. A patient, empathetic, and professional demeanor is required. Familiarity with CRM software and ticketing systems is a must. The ability to work efficiently under pressure and manage time effectively is crucial. Experience in a leadership or mentoring capacity within a customer support team is highly advantageous. You should possess strong analytical skills and the ability to translate technical information into easily understandable terms for customers. A commitment to delivering outstanding customer service and a passion for helping people are key attributes for this role. This is a fantastic opportunity to advance your career in customer support within a reputable organisation.
Key Responsibilities:
- Provide advanced customer support via phone, email, and live chat, addressing inquiries and resolving technical issues.
- Handle escalated customer complaints and complex problems, working towards satisfactory resolutions.
- Investigate and diagnose customer issues, utilising knowledge base articles and internal resources.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.
- Assist in training and mentoring new and junior customer support representatives.
- Develop and update customer support documentation, FAQs, and knowledge base articles.
- Proactively identify opportunities to improve the customer support process and customer experience.
- Maintain a high level of product knowledge and service expertise.
- Achieve and exceed individual and team performance metrics related to customer satisfaction, response times, and resolution rates.
- Collaborate with other departments to ensure a seamless customer journey.
- Represent the company's commitment to excellent customer service in all interactions.
The ideal candidate will have a proven track record of at least 3-5 years in a customer service or technical support role, with demonstrable experience in handling complex queries and escalations. Exceptional communication, active listening, and problem-solving skills are essential. A patient, empathetic, and professional demeanor is required. Familiarity with CRM software and ticketing systems is a must. The ability to work efficiently under pressure and manage time effectively is crucial. Experience in a leadership or mentoring capacity within a customer support team is highly advantageous. You should possess strong analytical skills and the ability to translate technical information into easily understandable terms for customers. A commitment to delivering outstanding customer service and a passion for helping people are key attributes for this role. This is a fantastic opportunity to advance your career in customer support within a reputable organisation.
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2
Senior Customer Support Specialist
BN1 1AA East Sussex, South East
£28000 Annually
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Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in the heart of **Brighton, East Sussex, UK**. This pivotal role involves providing exceptional support to a diverse customer base, ensuring a seamless and positive experience with our client's innovative products and services. You will be instrumental in resolving complex customer inquiries, troubleshooting technical issues, and contributing to the continuous improvement of our customer service processes.
Key responsibilities will include:
The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in a customer-facing role, preferably within a technical support environment, is essential. A thorough understanding of customer relationship management (CRM) systems and ticketing platforms is highly desirable. You will be working in a hybrid model, splitting your time between our **Brighton** office and remote work, offering flexibility and work-life balance. Join a forward-thinking company that values its employees and offers ample opportunities for professional growth and development.
Key responsibilities will include:
- Responding promptly and professionally to customer inquiries via phone, email, and live chat.
- Investigating and resolving customer issues efficiently, escalating complex problems to appropriate departments when necessary.
- Maintaining accurate customer records and documentation within the CRM system.
- Identifying trends in customer feedback and reporting them to management for service enhancement.
- Training and mentoring junior support staff, sharing best practices and expertise.
- Developing and updating support documentation, FAQs, and knowledge base articles.
- Collaborating with product and engineering teams to relay customer feedback and suggest improvements.
- Proactively engaging with customers to ensure satisfaction and build strong relationships.
- Contributing to team goals and objectives, fostering a positive and collaborative work environment.
The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in a customer-facing role, preferably within a technical support environment, is essential. A thorough understanding of customer relationship management (CRM) systems and ticketing platforms is highly desirable. You will be working in a hybrid model, splitting your time between our **Brighton** office and remote work, offering flexibility and work-life balance. Join a forward-thinking company that values its employees and offers ample opportunities for professional growth and development.
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Remote Customer Support Specialist
BN1 1AA East Sussex, South East
£25000 Annually
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Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to provide exceptional service to our valued customers. As a remote-first company, we thrive on clear communication and efficient problem resolution, all delivered from the comfort of your own home. You will be the first point of contact for customer inquiries, handling a wide range of issues via phone, email, and live chat. Responsibilities include troubleshooting technical problems, guiding users through product features, processing requests, and escalating complex issues to appropriate teams. Maintaining accurate customer records and documenting all interactions is crucial. The ideal candidate will have prior experience in a customer service or helpdesk role, excellent communication and interpersonal skills, and a genuine passion for helping others. A strong command of English, both written and spoken, is a must. Proficiency with helpdesk software and CRM systems is highly desirable. You should be self-motivated, organized, and able to manage your time effectively in a remote environment. Access to a reliable internet connection and a dedicated workspace is required. This is a fantastic opportunity to join a dynamic team and contribute to a positive customer experience, offering career growth and development within a supportive, remote culture. Join our team and make a difference from anywhere in the UK.
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4
Senior Customer Support Specialist
BN1 1HE East Sussex, South East
£28000 Annually
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Brighton, East Sussex, UK**. This role is crucial in maintaining and enhancing our client's reputation for exceptional customer service. You will be the first point of contact for customers, providing timely and effective solutions to their inquiries and issues. Responsibilities include managing a high volume of customer interactions across various channels (phone, email, live chat), troubleshooting technical problems, documenting customer interactions and feedback accurately in the CRM system, and escalating complex issues to the relevant departments. You will also play a key role in training junior support staff, developing support documentation, and identifying opportunities to improve customer satisfaction through process enhancements. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach, and a strong ability to resolve conflicts professionally. Proficiency in CRM software and standard office applications is essential. A background in customer service or a related field, coupled with a proactive attitude towards problem-solving, is highly desirable. This is an excellent opportunity to contribute to a growing company and make a significant impact on the customer experience.
We are looking for individuals who are passionate about delivering outstanding service and thrive in a collaborative environment. Your ability to adapt to changing customer needs and company policies will be vital. The role offers a mix of in-office and remote work, providing flexibility while maintaining team cohesion and operational efficiency. Successful candidates will be adept at handling challenging situations with grace and efficiency, ensuring that every customer feels valued and supported.
Key responsibilities:
Required qualifications:
We are looking for individuals who are passionate about delivering outstanding service and thrive in a collaborative environment. Your ability to adapt to changing customer needs and company policies will be vital. The role offers a mix of in-office and remote work, providing flexibility while maintaining team cohesion and operational efficiency. Successful candidates will be adept at handling challenging situations with grace and efficiency, ensuring that every customer feels valued and supported.
Key responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Troubleshoot and resolve technical and non-technical issues.
- Maintain accurate customer records in the CRM system.
- Escalate unresolved issues to appropriate teams.
- Provide feedback to improve customer service processes.
- Train and mentor new customer support representatives.
- Develop and update knowledge base articles and FAQs.
- Monitor customer feedback and suggest improvements.
- Contribute to team goals and objectives.
Required qualifications:
- Proven experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software.
- Ability to multitask and manage time effectively.
- Customer-centric mindset.
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5
Remote Customer Support Specialist
BN1 1AA East Sussex, South East
£26000 Annually
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Our client is a rapidly growing tech company seeking a dedicated and empathetic Remote Customer Support Specialist to join their fully remote team. This position is ideal for individuals who excel at problem-solving and thrive in a virtual work environment, providing exceptional service to customers across the UK. You will be the first point of contact for customer inquiries, offering timely and effective solutions via phone, email, and chat. Key responsibilities include:
- Responding promptly and professionally to customer inquiries via multiple channels.
- Troubleshooting and resolving customer issues related to our products and services.
- Guiding customers through product features and functionalities.
- Identifying and escalating complex issues to the appropriate internal teams.
- Maintaining accurate and detailed records of customer interactions and resolutions in the CRM system.
- Providing feedback to the product and development teams based on customer insights.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Contributing to the development and maintenance of a comprehensive knowledge base.
- Proactively identifying opportunities to improve the customer experience.
- Fostering positive customer relationships and ensuring high levels of satisfaction.
- Participating in team meetings and training sessions conducted virtually.
- Upholding the company's values and commitment to exceptional customer service.
- Previous experience in customer support, technical support, or a similar client-facing role.
- Exceptional communication skills, both written and verbal, with a clear and friendly tone.
- Strong problem-solving abilities and a patient, customer-centric approach.
- Proficiency with helpdesk software and CRM systems.
- Comfortable working independently and managing time effectively in a remote setting.
- A reliable internet connection and a dedicated home office setup.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
- Ability to adapt to new technologies and software quickly.
- A positive attitude and a commitment to teamwork, even when remote.
- Must be legally eligible to work remotely within the UK.
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6
Remote Customer Support Specialist
BN1 1AA East Sussex, South East
£25000 Annually
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Job Description
Our client, a rapidly expanding e-commerce company, is seeking a dedicated and customer-focused Remote Customer Support Specialist to join their virtual team. This is an excellent opportunity to provide exceptional support to customers from the comfort of your own home. You will be the primary point of contact for customers, handling inquiries via phone, email, and live chat, and resolving issues efficiently and professionally. Responsibilities include addressing customer queries regarding products, orders, and services; troubleshooting technical issues; processing returns and exchanges; and escalating complex problems to the appropriate departments. Maintaining a high level of customer satisfaction is paramount. The ideal candidate will possess outstanding communication skills, both written and verbal, with a friendly and empathetic approach. Previous experience in a customer service or call centre environment is highly desirable. Proficiency in using CRM software and a good understanding of online retail processes would be an advantage. You should be a self-starter, highly organised, and able to manage your time effectively in a remote work setting. A reliable internet connection and a dedicated workspace are required. This role offers competitive pay, opportunities for career growth, and the flexibility of working remotely.
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7
Senior Customer Support Specialist
BN1 1AA East Sussex, South East
£28000 Annually
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Posted today
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, remote-first team. This role is pivotal in ensuring exceptional client satisfaction and providing first-class technical assistance. As a Senior Specialist, you will be the primary point of contact for complex customer inquiries, troubleshooting technical issues, and guiding users through product features and functionalities. Your day-to-day will involve managing a queue of support tickets, conducting in-depth investigations into reported problems, and collaborating with development and product teams to resolve bugs and implement improvements. You will also be responsible for creating and updating knowledge base articles, FAQs, and training materials to empower our customers and reduce inbound support requests. We are looking for an individual who excels in problem-solving, possesses excellent communication skills, and is passionate about delivering outstanding customer service. The ideal candidate will have a proven track record in technical support, ideally within the SaaS industry, and be comfortable working autonomously in a fully remote environment. You must be proficient in using CRM and ticketing systems, have a strong understanding of troubleshooting methodologies, and be adept at explaining technical concepts to both technical and non-technical audiences. This is a fantastic opportunity to grow your career in a supportive and forward-thinking company. If you are a proactive individual with a commitment to excellence and thrive in a remote setting, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve complex technical issues related to our software products.
- Diagnose and identify root causes of user-reported problems.
- Escalate unresolved issues to the appropriate internal teams with detailed documentation.
- Develop and maintain comprehensive knowledge base articles and user guides.
- Provide training and support to end-users on product features and best practices.
- Proactively identify trends in customer issues and provide feedback to the product development team.
- Contribute to improving support processes and customer satisfaction metrics.
Qualifications:
- Minimum of 3 years of experience in a customer support or technical helpdesk role.
- Strong understanding of software applications and troubleshooting techniques.
- Excellent written and verbal communication skills.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to work independently and manage time effectively in a remote setting.
- Strong analytical and problem-solving abilities.
- A proactive approach to identifying and resolving customer issues.
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8
Senior Customer Support Specialist
BN1 1AD East Sussex, South East
£30000 Annually
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Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their fully remote team. This position offers the unique opportunity to provide exceptional customer service and technical assistance from the comfort of your own home, serving clients across the UK. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and ensuring a high level of customer satisfaction. As a senior member of the team, you will also mentor junior support staff, contribute to the improvement of support processes, and help manage customer escalations.
Key Responsibilities:
The ideal candidate will have a proven track record of at least 4 years in a customer support or helpdesk role, with at least 1 year in a senior or lead capacity. Excellent communication, active listening, and problem-solving skills are essential. Technical aptitude and the ability to quickly learn new software and systems are required. Previous experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is highly desirable. A genuine passion for helping customers and a commitment to delivering outstanding service are key. This remote role provides a fantastic opportunity to grow your career within a supportive and forward-thinking company.
Key Responsibilities:
- Provide high-quality, timely, and accurate support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to our client's products and services.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Document all customer interactions and technical solutions in the CRM system.
- Identify trends in customer issues and provide feedback to product and development teams.
- Assist in training and onboarding new customer support representatives.
- Develop and maintain knowledge base articles and support documentation.
- Handle customer complaints and challenging situations with professionalism and de-escalation techniques.
- Contribute to team goals and performance metrics.
- Proactively identify opportunities to improve customer experience and support efficiency.
The ideal candidate will have a proven track record of at least 4 years in a customer support or helpdesk role, with at least 1 year in a senior or lead capacity. Excellent communication, active listening, and problem-solving skills are essential. Technical aptitude and the ability to quickly learn new software and systems are required. Previous experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is highly desirable. A genuine passion for helping customers and a commitment to delivering outstanding service are key. This remote role provides a fantastic opportunity to grow your career within a supportive and forward-thinking company.
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