92 Support Roles jobs in Portbury
Special Needs Support Roles
Trowbridge, South West
£100 - £120 day
Long-term Teachers Ltd
Posted 28 days ago
Job Viewed
Job Description
Special Needs Support roles
- Special schools
- Trowbridge, Frome, Devizes
- September start
- Full-time
- SEMH, ASD, Complex Needs, MLD, PMLD, SLD
We work closely with a few fantastic special schools in Wiltshire & North Somerset that have various Special Needs Support roles available from September.
These schools are different in terms of needs; so will look after students aged 4-19 with a wide range of special needs, including SEMH, ASD, Complex Needs, MLD, PMLD & SLD. The schools will be needing additional support from September!
The roles
The roles available in these schools will often be Teaching Assistant/Learning support Assistant role. These positions will mostly revolve around providing general classroom support and supporting students often in 1-1 situations. You must be resilient, adaptable, a good team player, patient, enthusiastic, positive and confident in dealing with challenging behaviour.
As mentioned, these specials schools will be different in terms of the students' needs but what is essential is that applicants have had some form of experience working with children previously. Ideally you would have worked with SEN/SEMH students before.
Working with Long-term Teachers:
We are an independent agency working with Nurseries, Primary, Secondary and Special Schools.
LTT was founded with the aim of creating a genuine, transparent and straightforward service to help candidates secure their next role. We place a huge emphasis on delivering an exceptional service where you will be supported, listened to and valued throughout.
Your dedicated consultant will invest time to understand your experience, skill-set and what your ideal role looks like. You will have frequent updates with your progress through compliance, applications for specific roles as well as receiving additional information on roles which we feel may be of interest to you.
We are proud members of the REC and we have the highest standard of compliance. Working with us means you will get the very best support and guidance through the clearance process from your own specific point of contact from our in-house compliance Team.
In addition you will receive:
- Guarantee Pay Scheme opportunities
- Permanent job roles
- Support and advice during the clearance and onboarding process
- Working to Agency Workers Regulations
- Interview preparation, advice and support
- Statutory employment rights, such as; sick pay, holiday pay, maternity and paternity pay
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0
Customer Support Specialist
BS1 6EG Bristol, South West
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a proactive and customer-focused Customer Support Specialist to join their team in Bristol, South West England, UK . This role is integral to ensuring a positive customer experience, providing timely and effective assistance across multiple communication channels. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and guiding users through our client's services. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will contribute to improving customer satisfaction and retention through dedicated support.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshooting and resolving customer issues efficiently and effectively.
- Providing clear and concise guidance on product usage and services.
- Documenting customer interactions and resolutions in the CRM system.
- Identifying trends in customer inquiries and escalating complex issues to appropriate teams.
- Contributing to the knowledge base by creating and updating FAQs and support articles.
- Gathering customer feedback to identify areas for service improvement.
- Adhering to service level agreements (SLAs) and quality standards.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
BS1 3AG Bristol, South West
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a proactive and customer-focused Customer Support Specialist to join their dynamic team in Bristol, South West England, UK . This role is crucial in ensuring our clients receive exceptional support and their queries are resolved efficiently and effectively. You will be the primary point of contact for customers, handling inquiries via phone, email, and live chat, providing technical assistance, troubleshooting issues, and guiding users through our products and services.
The ideal candidate will possess strong problem-solving skills, a patient and empathetic demeanor, and the ability to explain technical information clearly and concisely to a diverse range of customers. You will be responsible for documenting customer interactions, identifying recurring issues, and providing feedback to the product development team to drive improvements. Collaboration with other departments, such as sales and technical support, will be essential to deliver a seamless customer experience.
Key responsibilities include:
This is a hybrid role, requiring you to work from our Bristol office on specified days, with the flexibility to work remotely on others. You should have excellent communication skills, a keen eye for detail, and a passion for delivering outstanding customer service. Previous experience in a customer support or helpdesk role is highly preferred. Familiarity with CRM software and ticketing systems would be an advantage. This is a fantastic opportunity to grow within a supportive and forward-thinking company.
The ideal candidate will possess strong problem-solving skills, a patient and empathetic demeanor, and the ability to explain technical information clearly and concisely to a diverse range of customers. You will be responsible for documenting customer interactions, identifying recurring issues, and providing feedback to the product development team to drive improvements. Collaboration with other departments, such as sales and technical support, will be essential to deliver a seamless customer experience.
Key responsibilities include:
- Responding to customer inquiries via multiple channels (phone, email, chat).
- Providing technical support and troubleshooting guidance.
- Resolving customer issues in a timely and professional manner.
- Documenting customer interactions and feedback accurately.
- Identifying trends and escalating complex issues to relevant teams.
- Educating customers on product features and best practices.
- Maintaining a high level of customer satisfaction.
- Contributing to knowledge base articles and FAQs.
- Adhering to service level agreements (SLAs).
- Participating in team meetings and training sessions.
This is a hybrid role, requiring you to work from our Bristol office on specified days, with the flexibility to work remotely on others. You should have excellent communication skills, a keen eye for detail, and a passion for delivering outstanding customer service. Previous experience in a customer support or helpdesk role is highly preferred. Familiarity with CRM software and ticketing systems would be an advantage. This is a fantastic opportunity to grow within a supportive and forward-thinking company.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
CF10 1AA Cardiff, Wales
£25000 Annually
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Posted today
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their dynamic team. This role offers a hybrid working model, combining remote flexibility with in-office collaboration. You will be the first point of contact for customers, providing exceptional support and resolving queries efficiently and effectively. The ideal candidate will possess excellent communication skills, both written and verbal, a patient demeanour, and a genuine passion for helping people. You should be adept at problem-solving, have a keen eye for detail, and be comfortable using various customer support software and CRM systems. Key responsibilities will include:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshooting and resolving customer issues related to products or services.
- Guiding customers through product features, functionalities, and troubleshooting steps.
- Escalating complex issues to relevant departments when necessary.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Gathering customer feedback and identifying trends to improve products and services.
- Providing information about company policies and procedures.
- Contributing to the development of knowledge base articles and FAQs.
- Meeting and exceeding key performance indicators for customer satisfaction and response times.
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3
Customer Support Specialist
CF10 1NP Cardiff, Wales
£24000 Annually
WhatJobs
Posted today
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Job Description
We are looking for a dedicated and empathetic Customer Support Specialist to join our client's expanding team, providing exceptional support to users remotely. This is a fully remote position, offering the flexibility to work from home. The ideal candidate will be passionate about helping others, possess excellent communication skills, and be adept at problem-solving. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, and resolving technical issues efficiently and courteously. This role is critical in ensuring customer satisfaction and maintaining our client's reputation for outstanding service.
Key Responsibilities:
Qualifications:
Join our supportive team and contribute to an exceptional customer experience, working remotely to assist clients. This is a great opportunity for customer service professionals in the **Cardiff** area.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat.
- Provide technical assistance and troubleshooting for our products and services.
- Document all customer interactions and resolutions accurately in the CRM system.
- Educate customers on product features and functionalities.
- Escalate complex issues to appropriate internal teams when necessary.
- Identify recurring customer issues and provide feedback to improve product and service offerings.
- Maintain a high level of customer satisfaction through timely and effective communication.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Contribute to the development of support documentation and FAQs.
- Stay updated on product knowledge and company policies.
Qualifications:
- Previous experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- A stable internet connection and a dedicated workspace are required for remote work.
- Experience in the tech industry is a plus.
Join our supportive team and contribute to an exceptional customer experience, working remotely to assist clients. This is a great opportunity for customer service professionals in the **Cardiff** area.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
BS1 4JU Bristol, South West
£23000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team in Bristol, South West England, UK . This role is pivotal in ensuring our customers receive exceptional service and support. You will be the first point of contact for customer inquiries, providing timely and effective solutions across various channels, including phone, email, and live chat. Key responsibilities include troubleshooting customer issues, guiding users through product features, documenting customer interactions and feedback, and escalating complex problems to the relevant departments. You will also be responsible for maintaining a high level of customer satisfaction, contributing to FAQs and knowledge base articles, and identifying opportunities for service improvement. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in a customer service or helpdesk role is highly desirable. A strong understanding of common software applications and troubleshooting techniques is expected. The ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously is crucial. You should be a team player with a commitment to delivering outstanding customer experiences. This role is based in our Bristol, South West England, UK office, offering a collaborative and supportive work environment.
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5
Customer Support Specialist - Technical
CF10 1DH Cardiff, Wales
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their expanding customer service team in Cardiff, Wales, UK . This role offers a dynamic blend of remote and office-based work, providing the opportunity to assist customers with technical inquiries and resolve issues efficiently. You will be the first point of contact for customers experiencing difficulties with our client's products or services, ensuring a high level of satisfaction through effective communication and problem-solving. Key responsibilities include:
- Providing first-line technical support to customers via phone, email, and live chat.
- Diagnosing and troubleshooting technical issues related to software, hardware, or specific product functionalities.
- Guiding customers through step-by-step solutions and providing clear, concise instructions.
- Escalating complex technical problems to appropriate internal teams when necessary.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Maintaining a high level of product knowledge to effectively address customer queries.
- Contributing to the development of knowledge base articles and FAQs to empower customers.
- Gathering customer feedback to identify areas for product and service improvement.
- Achieving key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Collaborating with team members to share knowledge and best practices.
- Adhering to company policies and procedures regarding customer support and data security.
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6
Technical Support Specialist
BS1 4BT Bristol, South West
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their customer service team in **Bristol, South West England, UK**. This role is crucial in providing exceptional technical assistance to our customers, resolving issues efficiently and ensuring customer satisfaction. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Your responsibilities will include diagnosing hardware and software problems, guiding users through troubleshooting steps, and escalating complex issues to specialized teams when necessary.
We expect you to maintain detailed records of customer interactions and resolutions using our ticketing system. You will also be responsible for creating and updating support documentation, FAQs, and knowledge base articles to empower customers and colleagues. A key aspect of the role involves staying up-to-date with product updates and technical advancements to provide accurate and effective support. Building strong customer relationships through clear communication and a patient, empathetic approach is paramount. We are looking for an individual with excellent problem-solving skills, a passion for technology, and a commitment to delivering outstanding customer service. This role offers a great opportunity to grow your technical skills and contribute to a customer-centric environment.
Key Responsibilities:
Qualifications:
We expect you to maintain detailed records of customer interactions and resolutions using our ticketing system. You will also be responsible for creating and updating support documentation, FAQs, and knowledge base articles to empower customers and colleagues. A key aspect of the role involves staying up-to-date with product updates and technical advancements to provide accurate and effective support. Building strong customer relationships through clear communication and a patient, empathetic approach is paramount. We are looking for an individual with excellent problem-solving skills, a passion for technology, and a commitment to delivering outstanding customer service. This role offers a great opportunity to grow your technical skills and contribute to a customer-centric environment.
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide customers through troubleshooting steps and solutions.
- Escalate complex technical problems to senior support staff or relevant departments.
- Maintain accurate records of customer interactions and issue resolution in the ticketing system.
- Create and update knowledge base articles and support documentation.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Adhere to service level agreements (SLAs).
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and customer service skills, with a patient and empathetic demeanor.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical information clearly to non-technical users.
- A proactive attitude towards learning new technologies.
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7
Technical Support Specialist
CF10 1AA Cardiff, Wales
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and skilled Technical Support Specialist to join their customer service team in **Cardiff, Wales, UK**. This role is integral to providing exceptional support to clients, resolving technical issues promptly and efficiently, and ensuring customer satisfaction. You will be the first point of contact for a wide range of technical inquiries, troubleshooting hardware, software, and network problems. Strong analytical and problem-solving abilities are essential, along with excellent communication skills to explain complex technical information in a clear and concise manner.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer support tickets and provide timely resolutions.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through step-by-step solutions.
- Document all support interactions and resolutions in the CRM system.
- Escalate complex issues to senior support teams when necessary.
- Assist with user account management and system configurations.
- Contribute to the knowledge base by creating FAQs and troubleshooting guides.
- Provide proactive support to prevent future issues.
- Maintain a high level of customer satisfaction.
Qualifications:
- Proven experience in a technical support role.
- Proficiency with Windows and macOS operating systems.
- Familiarity with network protocols and troubleshooting.
- Experience with remote desktop tools and ticketing systems.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
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8
Senior Customer Support Specialist
BS1 3PB Bristol, South West
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a growing tech company, is seeking a dedicated Senior Customer Support Specialist to enhance their customer service operations in **Bristol, South West England, UK**. This role requires a proactive individual who can provide exceptional technical support and build strong customer relationships. You will be responsible for handling complex customer inquiries via phone, email, and chat, troubleshooting software and hardware issues, and escalating technical problems when necessary. The ideal candidate will possess a deep understanding of the company's products and services, along with excellent problem-solving skills. You will also be involved in creating and updating knowledge base articles, providing training to junior support staff, and identifying trends in customer feedback to suggest product improvements. The role involves a hybrid working model, balancing collaborative team days in the office with the flexibility of remote work. You will act as a point of escalation for challenging customer situations, requiring strong de-escalation and customer retention skills. Contributing to customer satisfaction and loyalty is a primary objective. This position offers a great opportunity to develop your career in a supportive team environment, working with innovative products and a passionate customer base. You will be a key player in ensuring customer success and overall satisfaction.
Qualifications:
Qualifications:
- Minimum of 3 years of experience in customer support or technical support roles.
- Proven ability to troubleshoot complex technical issues related to software or hardware.
- Excellent communication, interpersonal, and active listening skills.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to work independently and as part of a team in a hybrid environment.
- Strong customer advocacy and problem-solving capabilities.
- Experience in mentoring or leading junior team members is a plus.
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