97 Support Roles jobs in Stourport on Severn

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges.
• Escalate complex issues to appropriate teams or supervisors.
• Maintain detailed and up-to-date customer records in the CRM system.
• Identify opportunities to improve customer service processes.
• Build rapport and foster positive relationships with customers.
• Collaborate with team members to share knowledge and best practices.

• Proven experience in a customer service or helpdesk role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work effectively in a fast-paced office environment.
• A positive attitude and commitment to customer satisfaction.
• High school diploma or equivalent; further education or certifications are a plus.

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• You have experience working with customers, in either “first-line” or “second-line” support
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently.
• Knowledge of basic networking.
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

Your new company
Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a
Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role

• Serve as the primary technical contact for support cases
• Manage the full lifecycle of each case-from intake to resolution
• Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
• Communicate clearly and consistently with customers throughout the resolution process
• Document findings to support internal knowledge sharing and process improvement
• Identify recurring issues and collaborate with peers to enhance support efficiency
• Ensure case handling meets service-level expectations, balancing speed and accuracy

What you'll need to succeed

• 2-4 years of experience in technical, systems, or application support
• Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
• Ability to read and understand JavaScript in a troubleshooting context
• Comfort working in Linux command-line environments
• Solid understanding of the LAMP stack and web application fundamentals
• Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
• Experience supporting CRM platforms (preferred but not required)
• Strong communication skills and a customer-first mindset
• Proven ability to manage a support workload with ownership and attention to detail

Preferred Qualifications

• Experience supporting SaaS applications in fast-paced environments
• Familiarity with platforms like HubSpot or Salesforce
• Exposure to CRM customisation, configuration, or integration
• Relevant technical certifications
• Experience contributing to internal documentation and support optimisation
• Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS

What you'll get in return

• Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Career & Personal Development resources
• Discounts on travel, virtual exercise classes, and more
• A merit-based culture with opportunities to learn, grow, and excel

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• You have experience working with customers, in either “first-line” or “second-line” support
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently.
• Knowledge of basic networking.
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues.
• Guide customers through step-by-step solutions to technical problems.
• Escalate complex issues to higher-level support teams when necessary.
• Document all support interactions and resolutions accurately in our ticketing system.
• Contribute to the knowledge base by creating and updating support articles.
• Identify recurring technical issues and provide feedback to product development teams.
• Maintain a high level of customer satisfaction through responsive and effective support.
• Stay up-to-date with product knowledge and technical advancements.
• Adhere to all company policies and procedures for customer service and technical support.

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical support for software and hardware issues.
• Diagnose and resolve technical problems, escalating complex issues to senior support staff or relevant departments when necessary.
• Guide users through step-by-step solutions to technical problems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Create and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
• Assist with the setup and troubleshooting of new equipment for remote and on-site users.
• Manage and maintain support ticket queues, ensuring all issues are logged and resolved efficiently.
• Proactively identify potential issues and provide solutions before they impact users.
• Provide feedback to product development teams on recurring issues and potential product improvements.
• Maintain a high level of customer service and professionalism in all interactions.
• Participate in training sessions to stay updated on new products and technologies.
• Collaborate with team members to share knowledge and best practices.

• Proven experience as a Technical Support Specialist or in a similar customer service/IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network protocols, troubleshooting tools, and remote support software.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a passion for helping others.
• Ability to work effectively in a hybrid environment, managing time between remote and office-based tasks.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is preferred.

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Troubleshoot and resolve technical and non-technical customer issues effectively.
• Provide detailed information about products and services.
• Guide customers through product features and functionalities.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Identify and communicate trends in customer issues to improve products and services.
• Maintain a high level of customer satisfaction through efficient and friendly service.
• Adhere to company policies and procedures.
• Participate in ongoing training and development programs.

• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening skills.
• Proficiency with CRM software and ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A patient and empathetic approach to customer interactions.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Reliable high-speed internet connection and a suitable home office environment.
• Demonstrated ability to adapt to new technologies and processes.

• Managing and resolving high-priority customer escalations.
• Mentoring and guiding junior support team members.
• Developing and maintaining comprehensive knowledge base articles and FAQs.
• Identifying recurring customer issues and collaborating with product development teams to implement solutions.
• Analyzing customer feedback to identify areas for service improvement.
• Ensuring all customer interactions are logged accurately and promptly in the CRM system.
• Adhering to strict service level agreements (SLAs) for response and resolution times.
• Contributing to the continuous improvement of customer support processes and tools.
• Participating in regular team meetings and contributing to a positive and collaborative remote work environment.