What Jobs are available for Support Roles in Stourport on Severn?
Showing 166 Support Roles jobs in Stourport on Severn
Customer Support Specialist
WV1 1AA Wolverhampton, West Midlands
£25000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a reputable provider of innovative software solutions, is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in **Wolverhampton, West Midlands, UK**. This role is crucial for ensuring our clients receive timely, effective, and high-quality support for our products and services. You will be the first point of contact for customer inquiries, providing technical assistance, troubleshooting issues, and ensuring a positive customer experience. This position offers a hybrid work arrangement, combining remote flexibility with essential in-office collaboration for team synergy and training.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide technical assistance and troubleshooting for software-related issues, guiding users through solutions.
- Accurately diagnose and resolve customer problems, escalating complex issues to appropriate teams when necessary.
- Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features and best practices to enhance their user experience.
- Contribute to the development of knowledge base articles and FAQs to support self-service customer support.
- Identify trends in customer issues and provide feedback to the product development and quality assurance teams.
- Meet or exceed individual and team performance targets for response times and customer satisfaction.
- Collaborate with team members to share knowledge and best practices for customer support.
- Maintain a positive and empathetic attitude, representing the company's commitment to excellent customer service.
- Previous experience in a customer service or technical support role is highly preferred.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills, with a keen attention to detail.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with software applications and troubleshooting techniques.
- Ability to work independently and as part of a team, both remotely and in an office environment.
- A patient, empathetic, and customer-centric approach.
- Ability to manage multiple tasks and prioritize effectively.
- High school diploma or equivalent; further education or certifications in IT or customer service are a plus.
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0
Customer Support Specialist - Technical
WV1 1AA Wolverhampton, West Midlands
£25000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Customer Support Specialist to join their growing team in Wolverhampton, West Midlands, UK . This hybrid role offers a balance between remote flexibility and in-office collaboration. As a Customer Support Specialist, you will be the primary point of contact for customers, providing exceptional support for our range of software products. Your responsibilities will include diagnosing and resolving technical issues, guiding users through product features, and ensuring a high level of customer satisfaction. You will utilize your strong communication and problem-solving skills to address inquiries via phone, email, and chat. This role requires a deep understanding of our software's functionalities and common user challenges. You will work closely with the development and quality assurance teams to escalate complex issues and provide valuable customer feedback for product improvement. The ideal candidate is patient, empathetic, and possesses a genuine desire to help others. A meticulous approach to documentation and ticketing is essential. You will be responsible for maintaining accurate records of customer interactions and resolutions in our CRM system. Training on our specific products will be provided, but a solid foundation in IT support principles is necessary. This is an excellent opportunity for someone looking to advance their career in customer service within a supportive and forward-thinking organization. The hybrid model allows for focused work periods both at home and in our modern office facilities.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and technical issues via multiple channels (phone, email, chat).
- Diagnose and resolve software-related problems efficiently and effectively.
- Provide clear and concise instructions to customers on product usage and troubleshooting.
- Escalate unresolved issues to appropriate internal teams with detailed documentation.
- Maintain accurate and up-to-date customer support records in the CRM system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Gather customer feedback and relay it to product development and management teams.
- Identify trends in customer issues and propose proactive solutions.
- Ensure all customer interactions adhere to company service standards and protocols.
- Collaborate with team members to share knowledge and best practices.
- Proven experience in a customer support or helpdesk role, preferably with technical products.
- Strong understanding of IT principles and common software troubleshooting techniques.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Proficiency in using CRM software and ticketing systems.
- Strong problem-solving and analytical skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Experience with (Specific Software/Product Type) is a plus.
- Willingness to work a hybrid schedule, balancing remote and in-office work.
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1
Customer Support Specialist - Technical
B1 1BB Birmingham, West Midlands
£28000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking a proactive and technically adept Customer Support Specialist to join their expanding team. This is a fully remote position, allowing you to work from the comfort of your home, supporting customers across the UK. You will be the first point of contact for customers experiencing technical issues with our client's innovative software solutions, providing timely and effective resolutions.
The ideal candidate will possess excellent communication skills, a patient demeanour, and a strong aptitude for troubleshooting technical problems. You will be responsible for diagnosing issues, guiding customers through step-by-step solutions, and escalating complex cases to the relevant internal teams when necessary. Maintaining detailed records of customer interactions and solutions is crucial, contributing to our knowledge base and improving support processes. Experience with ticketing systems and CRM software is highly desirable. A passion for technology and a commitment to delivering outstanding customer service are essential.
Key responsibilities will include:
We are looking for individuals who are self-motivated, enjoy problem-solving, and thrive in a remote working environment. A strong understanding of common software applications and operating systems is required. If you are passionate about technology and dedicated to providing exceptional customer support within the **Customer Service & Helpdesk** sector, we encourage you to apply for this exciting opportunity, remotely supporting users for a company based in **Birmingham, West Midlands, UK**.
The ideal candidate will possess excellent communication skills, a patient demeanour, and a strong aptitude for troubleshooting technical problems. You will be responsible for diagnosing issues, guiding customers through step-by-step solutions, and escalating complex cases to the relevant internal teams when necessary. Maintaining detailed records of customer interactions and solutions is crucial, contributing to our knowledge base and improving support processes. Experience with ticketing systems and CRM software is highly desirable. A passion for technology and a commitment to delivering outstanding customer service are essential.
Key responsibilities will include:
- Responding to customer inquiries via email, phone, and live chat in a professional and timely manner.
- Diagnosing and resolving technical issues with our software products.
- Providing clear and concise instructions and guidance to customers.
- Documenting customer interactions, issues, and resolutions accurately in the support system.
- Escalating complex technical problems to senior support engineers or development teams.
- Contributing to the creation and maintenance of a comprehensive knowledge base and FAQ section.
- Identifying trends in customer issues and providing feedback to product and development teams.
- Assisting customers with account management and general product queries.
- Achieving and exceeding key performance indicators (KPIs) for customer satisfaction and response times.
- Proactively identifying opportunities to improve the customer support experience.
We are looking for individuals who are self-motivated, enjoy problem-solving, and thrive in a remote working environment. A strong understanding of common software applications and operating systems is required. If you are passionate about technology and dedicated to providing exceptional customer support within the **Customer Service & Helpdesk** sector, we encourage you to apply for this exciting opportunity, remotely supporting users for a company based in **Birmingham, West Midlands, UK**.
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2
Technical Support Specialist
WV1 1AA Wolverhampton, West Midlands
£28000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Technical Support Specialist to join their bustling customer service and helpdesk team, based in Wolverhampton, West Midlands, UK . This is a fantastic opportunity for an individual with a passion for problem-solving and a commitment to delivering exceptional customer experiences. You will be the first point of contact for clients experiencing technical issues, providing timely and effective resolutions through various channels, including phone, email, and ticketing systems. Your responsibilities will include diagnosing hardware and software problems, guiding users through step-by-step solutions, escalating complex issues to senior technical staff when necessary, and documenting all support interactions accurately. The ideal candidate will possess strong troubleshooting skills, a patient and empathetic demeanor, and a solid understanding of IT systems, networks, and common software applications. You will work within a collaborative environment, contributing to a knowledge base and actively participating in team training sessions to enhance collective expertise. This role demands excellent communication skills, the ability to explain technical concepts to non-technical users, and a proactive approach to identifying and addressing potential issues before they impact users.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Troubleshoot and guide users through technical problems effectively.
- Escalate unresolved issues to appropriate internal teams.
- Document all support requests, troubleshooting steps, and resolutions in a timely manner.
- Contribute to the creation and maintenance of the company's knowledge base.
- Identify trends in support requests and provide feedback to improve products and services.
- Assist with user account management and system configurations.
- Maintain a high level of customer satisfaction through professional and efficient support.
- Stay updated on company products and services to provide accurate information.
- Proven experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software suites.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are desirable.
- A proactive attitude towards learning and skill development.
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3
Technical Support Specialist
B1 1 Birmingham, West Midlands
£28000 Annually
WhatJobs
Posted 20 days ago
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Job Description
Our client, a leading provider of innovative software solutions, is looking for a highly motivated Technical Support Specialist to join their customer service team. This role, based in Birmingham, West Midlands, UK , offers a hybrid working model, allowing for a combination of office-based and remote work.
As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with our client's software products. Your responsibilities will include troubleshooting complex technical problems, providing timely and effective solutions, documenting support cases, and escalating issues when necessary. You will work closely with the development and product teams to identify root causes and implement improvements, ensuring a high level of customer satisfaction.
We are seeking individuals with a strong technical aptitude and excellent customer service skills. A background in IT support, helpdesk operations, or a similar technical role is required. Proficiency in supporting software applications, operating systems (Windows, macOS), and common IT infrastructure is essential. Familiarity with CRM systems and ticketing software (e.g., Zendesk, Salesforce Service Cloud) is a significant advantage. Excellent problem-solving abilities, attention to detail, and the capacity to explain technical concepts clearly to non-technical users are vital.
The ideal candidate will be a patient, empathetic, and proactive communicator. You should be able to manage your workload effectively, prioritise tasks, and work efficiently both independently and as part of a collaborative team. A genuine desire to help customers and a commitment to delivering exceptional support are key. Experience in scripting or basic programming for troubleshooting purposes would be a bonus.
This is an excellent opportunity to join a growing company in Birmingham, West Midlands, UK , and contribute to maintaining high standards of customer support. The hybrid working model offers flexibility, and the role provides ample opportunities for professional development within the tech support field.
As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with our client's software products. Your responsibilities will include troubleshooting complex technical problems, providing timely and effective solutions, documenting support cases, and escalating issues when necessary. You will work closely with the development and product teams to identify root causes and implement improvements, ensuring a high level of customer satisfaction.
We are seeking individuals with a strong technical aptitude and excellent customer service skills. A background in IT support, helpdesk operations, or a similar technical role is required. Proficiency in supporting software applications, operating systems (Windows, macOS), and common IT infrastructure is essential. Familiarity with CRM systems and ticketing software (e.g., Zendesk, Salesforce Service Cloud) is a significant advantage. Excellent problem-solving abilities, attention to detail, and the capacity to explain technical concepts clearly to non-technical users are vital.
The ideal candidate will be a patient, empathetic, and proactive communicator. You should be able to manage your workload effectively, prioritise tasks, and work efficiently both independently and as part of a collaborative team. A genuine desire to help customers and a commitment to delivering exceptional support are key. Experience in scripting or basic programming for troubleshooting purposes would be a bonus.
This is an excellent opportunity to join a growing company in Birmingham, West Midlands, UK , and contribute to maintaining high standards of customer support. The hybrid working model offers flexibility, and the role provides ample opportunities for professional development within the tech support field.
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4
Technical Support Specialist
B1 1BB Birmingham, West Midlands
£28000 Annually
WhatJobs
Posted 26 days ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Specialist to join their busy team in Birmingham, West Midlands, UK . This role is essential for providing timely and effective technical assistance to users, resolving hardware and software issues, and ensuring the smooth operation of IT systems. You will be the first point of contact for technical queries, requiring excellent troubleshooting skills and a strong understanding of IT infrastructure.
Key Responsibilities:
Essential Qualifications and Experience:
This is an excellent opportunity for a motivated IT professional looking to develop their career in a dynamic and supportive environment.
Key Responsibilities:
- Providing first-line technical support to end-users via phone, email, and ticketing systems.
- Troubleshooting and resolving hardware, software, and network issues.
- Installing, configuring, and maintaining computer hardware, software, and peripherals.
- Managing user accounts and access permissions.
- Diagnosing and escalating complex technical problems to senior IT staff when necessary.
- Documenting support incidents, resolutions, and user guides.
- Assisting with IT asset management and inventory control.
- Conducting regular system checks and performing preventative maintenance.
- Providing technical training and guidance to end-users.
- Contributing to the continuous improvement of IT support processes and knowledge base.
- Ensuring all IT policies and security protocols are adhered to.
- Responding to urgent support requests within defined service level agreements (SLAs).
Essential Qualifications and Experience:
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows and/or macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite).
- Experience with network troubleshooting (TCP/IP, DNS, DHCP).
- Proficiency in hardware and software installation and configuration.
- Excellent problem-solving and analytical skills.
- Strong customer service and communication abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience with IT ticketing systems (e.g., Jira Service Desk, ServiceNow).
This is an excellent opportunity for a motivated IT professional looking to develop their career in a dynamic and supportive environment.
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5
Technical Support Specialist
WV1 1AA Wolverhampton, West Midlands
£28000 Annually
WhatJobs
Posted 26 days ago
Job Viewed
Job Description
Our client requires a dedicated and skilled Technical Support Specialist to join their dynamic team in Wolverhampton, West Midlands, UK . This role is pivotal in ensuring the smooth operation of our client's IT infrastructure and providing exceptional support to end-users. You will be responsible for diagnosing and resolving a wide range of technical issues, including hardware, software, and network problems, via phone, email, and in-person. A key part of your role will involve setting up and configuring new user accounts and equipment, performing regular system maintenance, and contributing to the continuous improvement of IT services. You will maintain accurate records of support requests and resolutions in a ticketing system, and actively participate in knowledge-sharing initiatives. The ideal candidate will possess a strong understanding of operating systems (Windows, macOS), common office applications, and basic networking principles. Excellent communication and interpersonal skills are essential, as you will be interacting with users of varying technical expertise. Problem-solving abilities, a patient and methodical approach, and a commitment to providing outstanding customer service are highly valued. Previous experience in a similar technical support role is a significant advantage. You should be proactive in identifying potential issues and implementing preventative measures. The ability to work both independently and as part of a collaborative IT team is crucial. This role offers a fantastic opportunity to grow your technical skills and contribute to a forward-thinking organisation. We are looking for individuals who are passionate about technology and committed to delivering reliable IT support.
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6
Lead Customer Support Specialist
WV1 1AA Wolverhampton, West Midlands
£30000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is searching for a dedicated and experienced Lead Customer Support Specialist to enhance their support operations in Wolverhampton, West Midlands, UK . This role is crucial for ensuring exceptional customer service delivery and leading a team of support professionals. You will be responsible for resolving complex customer issues, mentoring junior team members, developing and implementing support processes, and identifying areas for service improvement. The ideal candidate will possess a deep understanding of customer service best practices, outstanding communication skills, and a proven ability to manage and motivate a team. Experience with CRM systems and helpdesk software is essential. You will act as a point of escalation for challenging customer queries, ensuring timely and satisfactory resolutions. A key aspect of this role involves analysing support metrics to identify trends, provide feedback to other departments, and contribute to the overall improvement of the customer experience. We are looking for an empathetic, problem-solving individual with a strong commitment to customer satisfaction. Your responsibilities will include:
- Leading and mentoring a team of customer support representatives.
- Handling escalated customer inquiries and resolving complex issues efficiently.
- Developing and refining customer support processes and best practices.
- Monitoring team performance and providing regular feedback and training.
- Analysing customer feedback and support data to identify trends and areas for improvement.
- Collaborating with other departments to address customer concerns and enhance product/service offerings.
- Ensuring adherence to service level agreements (SLAs) and maintaining high customer satisfaction scores.
- Contributing to the creation and updating of support documentation and knowledge base articles.
- Identifying opportunities to improve the overall customer journey.
- Participating in hiring and onboarding processes for new support staff.
- Proven experience in a customer support role, with at least 2-3 years in a lead or supervisory capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and helpdesk platforms (e.g., Zendesk, Salesforce Service Cloud).
- Demonstrated ability to manage and motivate a team.
- Experience in developing and implementing customer service processes.
- Ability to analyse data and derive actionable insights.
- Adept at handling difficult customer situations with professionalism and empathy.
- Strong organisational skills and attention to detail.
- Bachelor's degree in a relevant field or equivalent work experience.
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7
Lead Customer Support Specialist
WV1 1AB Wolverhampton, West Midlands
£28000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client is looking for a highly motivated and experienced Lead Customer Support Specialist to join their team in Wolverhampton, West Midlands, UK . This role is integral to ensuring exceptional customer service and maintaining high levels of customer satisfaction. You will be responsible for handling complex customer inquiries, resolving escalated issues, and providing guidance and support to the customer service team. The Lead Specialist will play a crucial role in training new team members, developing support documentation, and identifying trends in customer feedback to suggest service improvements. You will act as a point of escalation for challenging customer situations, requiring a calm and professional demeanor, exceptional problem-solving skills, and a deep understanding of the company's products and services. Your responsibilities will also include monitoring team performance, ensuring adherence to service level agreements (SLAs), and contributing to the continuous improvement of support processes and workflows. The ideal candidate will have a strong background in customer service, demonstrable leadership qualities, and a passion for helping customers. Excellent communication skills, both written and verbal, are paramount. You should be adept at managing multiple priorities in a fast-paced environment and possess a proactive approach to problem-solving. This is an on-site role based at our client's offices in Wolverhampton, West Midlands, UK , offering a stable and supportive work environment.
Key Responsibilities:
Key Responsibilities:
- Handle escalated customer support issues and provide timely resolutions.
- Lead, mentor, and train customer support representatives.
- Develop and maintain comprehensive support knowledge base articles and FAQs.
- Monitor customer service performance metrics and ensure SLA compliance.
- Identify recurring customer issues and propose solutions for service improvement.
- Act as a primary point of contact for customer feedback and complaints.
- Contribute to the development and refinement of customer support processes.
- Ensure a high standard of customer service is maintained at all times.
- Collaborate with other departments to address customer needs effectively.
- Proven experience in a customer support or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent understanding of customer service principles and best practices.
- Strong problem-solving and conflict-resolution skills.
- Exceptional communication and interpersonal abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to train and guide team members.
- Experience in developing support documentation.
- Familiarity with ITIL best practices is a plus.
- A proactive and customer-centric approach.
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8
Senior Customer Support Specialist
WV1 1AA Wolverhampton, West Midlands
£28000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Wolverhampton, West Midlands, UK . This is a critical role that requires an individual with exceptional communication skills, a problem-solving mindset, and a passion for delivering outstanding customer experiences. The successful candidate will be responsible for handling complex customer inquiries, providing technical assistance, and acting as a point of escalation for junior team members.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer queries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical issues, guiding customers through step-by-step solutions.
- Escalate unresolved issues to the appropriate departments, ensuring thorough documentation.
- Maintain a deep understanding of our client's products and services to provide accurate information.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Train and mentor new customer support representatives.
- Contribute to the development and maintenance of support documentation and knowledge base articles.
- Ensure all customer interactions are logged accurately in the CRM system.
- Proactively identify opportunities to enhance the customer experience.
- Collaborate with cross-functional teams to resolve customer issues effectively.
Qualifications:
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior capacity.
- Excellent verbal and written communication skills, with a confident and empathetic tone.
- Strong analytical and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with remote support tools is a plus.
- A degree in a relevant field or equivalent work experience is preferred.
- Team player with a positive attitude and strong work ethic.
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