248 Support Services jobs in Blyth

• Manage and supervise a team of care workers and support staff.
• Oversee the delivery of person-centred care services to clients in the community.
• Conduct client assessments and develop individual care and support plans.
• Ensure compliance with all relevant regulations, standards, and policies.
• Manage service budgets and resources effectively.
• Provide ongoing training, support, and supervision to care staff.
• Liaise with families, external agencies, and healthcare professionals.
• Handle safeguarding concerns and complaints in accordance with procedures.
• Contribute to the development and implementation of care strategies.
• Maintain accurate client records and administrative documentation.

• NVQ Level 4 or 5 in Health and Social Care, or equivalent qualification.
• Significant experience in a management or senior role within the social care sector.
• Proven leadership and team management skills.
• In-depth knowledge of CQC standards and relevant legislation.
• Excellent communication, interpersonal, and organizational abilities.
• Experience in care planning, assessment, and risk management.
• Ability to work flexibly and manage responsibilities effectively in a hybrid setting.
• A driving license and access to a vehicle are often required for community visits.

Are you an experienced Service Desk Manager ready to lead from the front in a dynamic, forward-thinking environment?

Join one of the UK's leading organisations and take ownership of a high-performing service desk team, driving service excellence and continuous improvement.

About the Role:

This is an opportunity for an established Service Desk Manager with a strong technical foundation and hands-on experience in a service desk environment. Whether you're rolling up your sleeves to support your team or stepping back to lead strategically, you'll be comfortable switching between hands-on and hands-off leadership as needed.

You'll manage a team of Service Desk Analysts and Senior Analysts, ensuring high-quality support and service delivery across the organisation. This is a key role where your technical insight, leadership skills, and customer-first mindset will make a real impact.

Key Responsibilities:

• Lead, mentor, and develop a team of Service Desk Analysts and Senior Analysts
• Oversee day-to-day operations of the service desk, ensuring SLAs and KPIs are met
• Act as a technical escalation point and provide guidance on complex issues
• Drive service improvements and champion ITIL-aligned processes
• Collaborate with wider IT teams to ensure seamless support and issue resolution
• Foster a culture of accountability, learning, and continuous improvement

What You'll Bring:

• Proven experience as a Service Desk Manager or in a senior service desk role
• Strong technical background with the ability to be hands-on when required
• Excellent communication and stakeholder management skills
• Solid understanding of Microsoft Active Directory
• ITIL Foundation certification (or equivalent experience)
• A proactive, solution-focused approach with a passion for delivering outstanding service

Why Join?

• Be part of a respected UK-leading organisation with a strong reputation for innovation and excellence
• Enjoy a flexible hybrid working model based in Newcastle
• Access to ongoing professional development and career progression

This role is based in Newcastle with hybrid working, offering a competitive salary of up to 52,000.

Ready to lead, inspire, and make a real impact?
Apply today and take your career to the next level.

Location: Onsite - Pity Me, Durham
Contract: 6-Month Contract | Inside IR35
Hours: Full-time | 37 hours per week
Shift Rota: 7:30am-6:00pm Mon-Thu, 7:30am-5:00pm Fri

Are you passionate about delivering exceptional IT support and providing top-class customer service? We're looking for a Service Desk Analyst to join our team on a 6-month contract, working onsite in Durham.

As a Service Desk Analyst, you'll be the first point of contact for IT support, handling incoming calls, tickets, and messages with confidence and professionalism. You'll provide effective troubleshooting, resolve technical issues, and ensure customers receive an outstanding service every time.

Your role will include:

• Managing and resolving support requests via phone, email, and Teams

• Troubleshooting across Office365, Exchange, Active Directory, and Windows

• Using ITSM tools (ServiceNow) to log and manage incidents

• Applying ITIL best practices in a busy Service Desk environment

• Working collaboratively with your team to deliver high-quality IT support

We'd love to hear from you if you have:

• 2+ years' experience in an Analyst or Service Desk role

• Strong knowledge of ITSM tools, telephony systems, and Microsoft Office Suite

• Hands-on experience with ServiceNow and ITIL frameworks

• Excellent communication and customer service skills

• The ability to work both independently and as part of a team

This is a fantastic opportunity to bring your IT support experience to a dynamic and fast-paced environment where customer focus, teamwork, and continuous learning are at the heart of what we do.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Are you an experienced Service Desk Manager ready to lead from the front in a dynamic, forward-thinking environment?

Join one of the UK's leading organisations and take ownership of a high-performing service desk team, driving service excellence and continuous improvement.

About the Role:

This is an opportunity for an established Service Desk Manager with a strong technical foundation and hands-on experience in a service desk environment. Whether you're rolling up your sleeves to support your team or stepping back to lead strategically, you'll be comfortable switching between hands-on and hands-off leadership as needed.

You'll manage a team of Service Desk Analysts and Senior Analysts, ensuring high-quality support and service delivery across the organisation. This is a key role where your technical insight, leadership skills, and customer-first mindset will make a real impact.

Key Responsibilities:

• Lead, mentor, and develop a team of Service Desk Analysts and Senior Analysts
• Oversee day-to-day operations of the service desk, ensuring SLAs and KPIs are met
• Act as a technical escalation point and provide guidance on complex issues
• Drive service improvements and champion ITIL-aligned processes
• Collaborate with wider IT teams to ensure seamless support and issue resolution
• Foster a culture of accountability, learning, and continuous improvement

What You'll Bring:

• Proven experience as a Service Desk Manager or in a senior service desk role
• Strong technical background with the ability to be hands-on when required
• Excellent communication and stakeholder management skills
• Solid understanding of Microsoft Active Directory
• ITIL Foundation certification (or equivalent experience)
• A proactive, solution-focused approach with a passion for delivering outstanding service

Why Join?

• Be part of a respected UK-leading organisation with a strong reputation for innovation and excellence
• Enjoy a flexible hybrid working model based in Newcastle
• Access to ongoing professional development and career progression

This role is based in Newcastle with hybrid working, offering a competitive salary of up to 52,000.

Ready to lead, inspire, and make a real impact?
Apply today and take your career to the next level.

IT First Line Service Desk Analyst
Location: Newcastle
Salary: £27000 4 on 4 off shift after 6 months
Type: Permanent/Fulltime

Our client is one of the UK's leading providers of quality public transport.

The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions.

* Providing colleagues with the tools they need to do their job
* Prompt identificatio.

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• Provide advanced technical support for cloud services and related infrastructure.
• Diagnose and resolve complex hardware, software, and network issues.
• Manage and prioritize support tickets based on severity and impact.
• Escalate complex issues to engineering teams when necessary, providing detailed information.
• Develop and maintain comprehensive documentation, including troubleshooting guides and FAQs.
• Contribute to the knowledge base by creating and updating support articles.
• Collaborate with customers to understand their technical challenges and provide effective solutions.
• Monitor system performance and identify potential issues proactively.
• Train and mentor junior support staff on best practices and technical procedures.
• Contribute to service improvement initiatives and process optimization.

• Proven experience as a Senior Technical Support Specialist or similar role, with a focus on cloud services.
• In-depth knowledge of cloud platforms (AWS, Azure, GCP) and virtualization technologies.
• Strong understanding of networking protocols and concepts (TCP/IP, DNS, VPNs).
• Experience with operating systems (Windows Server, Linux).
• Excellent troubleshooting, problem-solving, and analytical skills.
• Exceptional communication and customer service skills, with the ability to explain technical concepts clearly.
• Proficiency in ticketing systems and remote support tools.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator) are a plus.

Job Title: Trainee Service Desk Consultant

Location: Newcastle upon Tyne

Salary: Up to £25k per year + bonus

Job type: Full Time, 12 Months Fixed Term

About the Role;
As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract.

Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Service Desk role with a salary increase to 28k + bonus. As part of the Service Desk Team you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises.

This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members.

This position is based in our Team Valley office in Newcastle upon Tyne. Please note that if you require future sponsorship then we are unable to consider you for this role

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a 'Great Place to Work' in addition to being placed on the '2024 UK's Best Workplaces in Tech' list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

• Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
• Our open and honest culture where feedback is taken on-board and acted upon
• Our social events - annual all expenses paid 'TSG Festival' and team building funds
• Two paid CSR days per annum that you can use to support the community
• Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
• Our responsibility to the environment as we work towards net carbon zero
• Flexible working opportunities including home working and hybrid options
• Annual salary benchmarking
• Excellent progression opportunities, training and support, including recognised qualifications

Knowledge, Skills & Experience;

To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential:

• Service desk or internal IT environment
• Graduated, or recently studied a technical related degree, qualification or apprenticeship
• In addition to one of the above you must have some customer experience

Your behaviours;

• Enthusiastic with a drive for self-development to proactively improve your skillset
• Demonstrates commitment to the role, the team and company, and will go the extra mile when required
• High initiation, challenge focused with a good focus on detail
• Creative whilst reacting positively to new challenges and change
• Team player, although also able to work on your own
• Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner
• Self-starter and ability to use own initiative

Benefits;

25 days annual leave + public holidays, rising with length of service

Employee benefits trust

Company bonus scheme

Life assurance 4 x Salary

Contributory pension scheme at 4% matched

Healthcare and cash plan

Electric vehicle salary sacrifice scheme

Cycle to work scheme

Employee discounts

Employee assistance programme

Paid CSR Days

Company sick pay and income protection cover

Enhanced Maternity and Paternity pay

Employee recognition scheme

Eyecare vouchers

Discounted gym membership

Long service rewards

Candidates with the experience or relevant job titles of: Trainee IT Technician, Trainee IT Support Engineer, Trainee Infrastructure Engineer, will also be considered for this role.