33 Support Services jobs in Gaydon

• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
• Provide emotional support when needed, maintaining a person-centred approach
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
• You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others

• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• We understand that not everyone has experience of working in the care sector, and that’s why we recruit individuals based on their values
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
• You'll enjoy working as part of team as well as using your own initiative and have a willingness to support your colleagues when needed.

• Candidates to be completely flexible, to cover a flexible schedule including some sleep-in shifts.

• Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
• Provide emotional support when needed, maintaining a person-centred approach
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
• You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others

• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• We understand that not everyone has experience of working in the care sector, and that’s why we recruit individuals based on their values
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
• You'll enjoy working as part of team as well as using your own initiative and have a willingness to support your colleagues when needed.

• Candidates to be completely flexible, to cover a flexible schedule including some sleep-in shifts.

• Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

• Lead, supervise, and mentor a team of community support workers, providing guidance, training, and performance management.
• Develop, implement, and evaluate community support programs and initiatives aligned with the organization's mission.
• Oversee client intake, assessment, case management, and service planning processes.
• Ensure the provision of high-quality, client-centered support services, adhering to ethical guidelines and best practices.
• Build and maintain strong relationships with local community partners, stakeholders, and referral agencies.
• Develop and manage budgets for community support programs.
• Ensure compliance with all relevant legislation, policies, and standards in social care and mental health.
• Organize and facilitate community engagement events and awareness campaigns.
• Monitor client outcomes and program effectiveness, reporting on key performance indicators.
• Respond to critical incidents and provide crisis support when necessary.

• Minimum of 5 years of experience in community outreach, social work, mental health support, or a related field.
• Proven experience in managing and supervising a team.
• Strong understanding of mental health issues, social care principles, and relevant support strategies.
• Experience in program development, implementation, and evaluation.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in case management software and client record-keeping systems.
• Ability to work effectively in a remote team environment and manage distributed staff.
• Strong organizational and problem-solving abilities.
• Relevant professional qualifications (e.g., NVQ Level 4/5 in Health and Social Care, relevant degree) or equivalent experience.

Your new company
Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Technical Support Engineer. To join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.
Your new role
In this hands-on support role, you'll be the first point of contact for customers experiencing technical issues. Whether it's a bug, a data sync issue, or a usability question, you'll investigate, troubleshoot, and resolve-or escalate-each case with care and clarity.

• Respond to inbound support requests from external customers
• Diagnose and resolve issues related to app functionality, data, or integrations
• Offer alternative solutions or escalate complex cases to senior developers
• Communicate clearly and consistently with customers throughout the process
• Document findings and contribute to internal knowledge sharing
• Collaborate with the wider support and development teams to improve the product

What you'll need to be successful

• A degree in Computer Science or a related field (B.Sc. or M.Sc.)
• A strong interest in coding and software development
• Experience or familiarity with one or more of the following:
• PHP, JavaScript, .NET, Java, Python, or C#
• Excellent communication skills and a customer-first mindset
• A methodical, detail-oriented approach to problem-solving
• Experience supporting SaaS applications is highly desirable but not essential.
• Familiarity with CRM platforms is desirable but not essential.
• Exposure to platforms such as Oracle, Microsoft SQL Server, or Microsoft IIS would be highly sought after.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company
Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a
Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role

• Serve as the primary technical contact for support cases
• Manage the full lifecycle of each case-from intake to resolution
• Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
• Communicate clearly and consistently with customers throughout the resolution process
• Document findings to support internal knowledge sharing and process improvement
• Identify recurring issues and collaborate with peers to enhance support efficiency
• Ensure case handling meets service-level expectations, balancing speed and accuracy

What you'll need to succeed

• 2-4 years of experience in technical, systems, or application support
• Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
• Ability to read and understand JavaScript in a troubleshooting context
• Comfort working in Linux command-line environments
• Solid understanding of the LAMP stack and web application fundamentals
• Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
• Experience supporting CRM platforms (preferred but not required)
• Strong communication skills and a customer-first mindset
• Proven ability to manage a support workload with ownership and attention to detail

Preferred Qualifications

• Experience supporting SaaS applications in fast-paced environments
• Familiarity with platforms like HubSpot or Salesforce
• Exposure to CRM customisation, configuration, or integration
• Relevant technical certifications
• Experience contributing to internal documentation and support optimisation
• Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS

What you'll get in return

• Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Career & Personal Development resources
• Discounts on travel, virtual exercise classes, and more
• A merit-based culture with opportunities to learn, grow, and excel

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Are you looking to kickstart or grow your career in technical support?

This role is ideal for a recent graduate, experienced apprentice or anyone with SaaS experience in a similar role such as IT Support, Technical Support, 1st Line Support, 2nd Line Support, Application Support or Customer Service.

Technical Support Analyst

Location: Hybrid working role - 4 days office based in our Redditch offices (.

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• Providing advanced technical assistance and troubleshooting for software and hardware issues via phone, email, and chat.
• Diagnosing and resolving escalated customer issues with speed and efficiency.
• Developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Training and mentoring junior support staff, sharing expertise and best practices.
• Identifying recurring technical problems and collaborating with development teams to implement long-term solutions.
• Gathering customer feedback and insights to help improve products and services.
• Managing and prioritizing support tickets to meet service level agreements (SLAs).
• Participating in on-call rotation to provide after-hours support as needed.
• Proactively monitoring system performance and identifying potential issues before they impact customers.
• Contributing to the continuous improvement of support processes and tools.

• Proven experience (at least 4 years) in a technical support or helpdesk role, with a strong track record of resolving complex issues.
• In-depth knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
• Excellent problem-solving abilities and a logical approach to troubleshooting.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a remote work environment.
• A proactive attitude and a passion for customer satisfaction.
• Familiarity with cloud technologies (e.g., AWS, Azure) is a plus.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Electrical Engineer - Technical Support
£35,000-£38,500 + Yearly Bonus
ASAP start
Monday-Friday (half day Friday)

Are you a Field Engineer looking to be office based? Are you a Maintenance Engineer looking for a new opportunity? We'd like to hear from you.

An automotive company who are well established in what they do. You'll providing phone, email and Teams support for the maintenance of Petrol/Diesel Fuel Injection test equipment. Also, Hydrogen Fuel testing equipment is just around the corner.

You will be applicable to get an uncapped yearly bonus, last year this was paid at 18%. This is dependent on personal and company performance. You be also be rolled onto a really attractive pension scheme, one of the best I have seen…. The role is a Monday to Friday position, 8am to 4.30pm Monday to Thursday and 8am to 1.30pm Friday.

We're looking for someone who is ideally an ex-maintenance or field engineer and now looking for a desk based position. You'll be fault finding technical issues guiding technicians through complex diagnostics to a fast resolution. You will need to have a strong electronics background with some mechanical understanding as well. You must have good customer service skills to be a success in this role as you will be speaking to customers over various avenues such as telephone, video call, live chat and email.

You'll be working within a small but skilled team made up of three customer support technicians, a field service technician and the customer support manager who you will report into. Some on-call work will be required but you will be paid for this work in addition to your salary.

If you are interested in hearing more, please apply and Jack will be in touch to discuss.