102 Support Services jobs in Gaydon
Clinical Lead - Community Support Services
CV1 2GN Coventry, West Midlands
£45000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and compassionate Clinical Lead to oversee their community support services. This vital role involves leading a team of healthcare professionals to deliver high-quality, person-centred care to individuals within their homes and local communities. You will be responsible for clinical governance, service development, staff supervision, and ensuring adherence to best practices and regulatory standards. The ideal candidate will have a strong clinical background, excellent leadership and communication skills, and a passion for improving community health outcomes. This is an opportunity to make a real difference in the lives of vulnerable individuals.
Key Responsibilities:
Key Responsibilities:
- Provide clinical leadership and direction to a multidisciplinary team of community support workers, nurses, and allied health professionals.
- Develop, implement, and monitor care plans tailored to individual client needs.
- Ensure the highest standards of clinical care are delivered in accordance with professional guidelines and organisational policies.
- Conduct clinical assessments, evaluations, and risk management.
- Manage staff rotas, performance, and professional development, including appraisals and training.
- Maintain accurate and comprehensive client records in compliance with data protection regulations.
- Promote a culture of continuous improvement and evidence-based practice within the team.
- Act as a point of contact for clients, families, and external agencies, building strong collaborative relationships.
- Ensure compliance with all relevant legal and regulatory requirements, including CQC standards.
- Manage the operational aspects of the community support service, including resource allocation and budget adherence.
- Lead on safeguarding vulnerable adults and children, ensuring appropriate procedures are followed.
- Participate in on-call rotas as required.
- Represent the service at multi-agency meetings and forums.
- Registered professional qualification (e.g., RGN, RMN, Social Worker, Occupational Therapist) with current professional body registration.
- Significant post-qualification experience in a community healthcare or social care setting.
- Proven experience in a leadership or supervisory role, managing a care team.
- In-depth knowledge of relevant legislation, policies, and CQC standards.
- Excellent clinical assessment, care planning, and risk management skills.
- Strong understanding of safeguarding principles and procedures.
- Exceptional communication, interpersonal, and leadership abilities.
- Ability to motivate and inspire a team.
- Proficiency in using electronic health record systems.
- A full UK driving license and access to a vehicle are essential for community-based work.
- Postgraduate qualifications in relevant fields (e.g., community health, management) are desirable.
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Clinical Lead - Community Support Services
CV1 2AA Coventry, West Midlands
£50000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and experienced Clinical Lead to guide their Community Support Services team. This is a fully remote position, empowering you to lead and coordinate care services from any UK-based location. The role demands a strong clinical background, exceptional leadership qualities, and a deep commitment to improving the lives of individuals within the community. You will be responsible for the clinical governance, service delivery, and professional development of a dedicated team of healthcare professionals.
Responsibilities:
Responsibilities:
- Provide clinical leadership and direction to a multidisciplinary community support team.
- Oversee the assessment, planning, implementation, and evaluation of individualised care plans.
- Ensure the delivery of high-quality, person-centred care in accordance with best practices and regulatory standards.
- Conduct clinical supervision and professional development for team members.
- Manage caseloads, delegate tasks appropriately, and ensure efficient resource allocation.
- Promote a culture of continuous improvement and evidence-based practice.
- Liaise with external stakeholders, including families, GPs, social services, and other healthcare providers.
- Participate in case conferences, reviews, and safeguarding procedures.
- Maintain accurate and comprehensive clinical records, adhering to data protection regulations.
- Champion the organisation's values and mission in all aspects of work.
- Contribute to service development, policy formulation, and strategic planning.
- Registered Nurse (RN), Social Worker, Occupational Therapist, or equivalent professional qualification with current professional registration.
- Significant post-qualification experience in a community or social care setting.
- Demonstrable experience in a leadership or supervisory role within healthcare or social care.
- Proven ability to assess complex needs and develop effective care strategies.
- Excellent understanding of relevant legislation, policies, and ethical frameworks governing community care.
- Strong clinical reasoning, decision-making, and problem-solving skills.
- Exceptional communication, interpersonal, and team-building abilities.
- Proficiency in using electronic health records and other relevant IT systems.
- Commitment to safeguarding vulnerable individuals.
- Ability to work autonomously and manage responsibilities effectively in a remote setting.
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Head of Community Support Services
CV1 2GN Coventry, West Midlands
£50000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking an inspiring and strategic Head of Community Support Services to lead their dedicated team in Coventry, West Midlands, UK . This vital role will involve overseeing the delivery of high-quality care and support to vulnerable individuals within the community. You will be responsible for developing and implementing innovative support strategies, managing a substantial budget, and ensuring compliance with all regulatory standards. The ideal candidate will have extensive experience in social care management, with a proven ability to lead and motivate a diverse workforce. You will foster a culture of compassion, respect, and continuous improvement, championing the needs of service users. Key responsibilities include strategic planning, operational oversight, staff training and development, and building strong relationships with local authorities, healthcare providers, and community stakeholders. You will also be involved in fundraising efforts and advocating for improved social care provisions. This role requires exceptional leadership, interpersonal, and problem-solving skills. A deep understanding of current legislation and best practices in community and social care is essential. You will play a crucial role in shaping the future of our client's support services, making a tangible difference in the lives of many. The position is based in Coventry, West Midlands, UK , offering a chance to work at the heart of a community-focused organization.
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2
Lead Technical Support Engineer - Cloud Services
CV1 1AA Coventry, West Midlands
£40000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for an experienced and proactive Lead Technical Support Engineer to manage and enhance their customer support operations for cloud services. Based in our office in Coventry, West Midlands, UK , you will be responsible for leading a team of support engineers, ensuring timely and effective resolution of technical issues, and contributing to the improvement of support processes and tools.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of technical support engineers, fostering a high-performance culture.
- Oversee the daily operations of the technical support helpdesk, ensuring service level agreements (SLAs) are met.
- Provide advanced technical troubleshooting and support for complex customer issues related to our cloud platforms and services.
- Develop and implement best practices for incident management, problem resolution, and root cause analysis.
- Create and maintain comprehensive knowledge base articles, FAQs, and technical documentation.
- Identify recurring issues and trends, working with development and operations teams to implement long-term solutions.
- Train new support staff and conduct ongoing training for the team.
- Monitor support queue performance and allocate resources effectively.
- Act as a point of escalation for critical customer issues.
- Contribute to the continuous improvement of support tools and systems.
- Gather customer feedback and translate it into actionable insights for product development.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- In-depth knowledge of cloud computing concepts (e.g., AWS, Azure, GCP) and common IT infrastructure.
- Strong troubleshooting skills for operating systems (Windows, Linux), networking, and application support.
- Experience with ITIL best practices for service management.
- Excellent customer service skills, with a patient and empathetic approach.
- Strong leadership and team management abilities.
- Proficiency in using helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent written and verbal communication skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Certifications such as CompTIA A+, Network+, Cloud+, or similar are highly desirable.
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3
Senior Customer Support Engineer (Cloud Services)
CV1 3 Coventry, West Midlands
£45000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS provider, is looking for a highly motivated and technically adept Senior Customer Support Engineer to join their fully remote support team. This role is essential for ensuring our global customer base receives exceptional technical assistance and resolves complex issues swiftly and efficiently. You will be the primary point of contact for escalated customer inquiries, leveraging your deep technical knowledge to diagnose and solve challenging problems.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 2/3 technical support to customers via various channels (email, phone, chat), resolving complex product-related issues.
- Diagnose, troubleshoot, and document software defects and customer-reported problems, escalating to engineering teams when necessary.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and customer-facing guides.
- Proactively identify trends in customer issues and provide feedback to product development and engineering teams for product improvement.
- Assist in the onboarding and training of new customer support team members.
- Manage customer expectations and ensure timely resolution of issues within established Service Level Agreements (SLAs).
- Contribute to the continuous improvement of support processes and tools.
- Act as a subject matter expert on our cloud platform and associated services.
- Participate in on-call rotations to provide 24/7 support coverage as needed.
- Build strong relationships with customers, acting as a trusted technical advisor.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical customer support or helpdesk role, preferably within a SaaS environment.
- Strong understanding of cloud computing concepts (AWS, Azure, GCP) and common SaaS architectures.
- Proficiency in troubleshooting web applications, APIs, and database issues.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent problem-solving skills and a methodical approach to issue resolution.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
- Ability to manage time effectively and prioritize tasks in a fast-paced, remote work environment.
- Customer-centric mindset with a passion for delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
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Community Support Manager - Mental Health Services
CV1 1FS Coventry, West Midlands
£45000 annum + pen
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a highly respected non-profit organization dedicated to improving mental well-being, is seeking a compassionate and experienced Community Support Manager for their services in Coventry, West Midlands, UK . This role involves leading a team of dedicated support workers in delivering high-quality care and assistance to individuals facing mental health challenges. You will be responsible for developing and implementing support strategies, managing team performance, fostering a supportive and inclusive environment, and ensuring compliance with all relevant regulations and best practices in social care. This position requires strong leadership, excellent communication skills, and a deep commitment to empowering individuals and enhancing their quality of life.
Key Responsibilities:
Qualifications and Skills:
This role operates on a hybrid model, requiring a blend of remote work and on-site presence in the Coventry, West Midlands, UK area to effectively manage the team and engage with service users.
Key Responsibilities:
- Lead, manage, and inspire a team of community support workers, providing effective supervision, training, and professional development.
- Oversee the day-to-day operations of community support services, ensuring the delivery of person-centered care.
- Develop and implement individual support plans tailored to the needs of service users, promoting independence and recovery.
- Conduct regular assessments of service user needs and review support plans to ensure effectiveness.
- Ensure all services provided meet the highest standards of quality, safety, and regulatory compliance.
- Manage team rotas, allocate resources efficiently, and oversee budget adherence for the support team.
- Foster strong working relationships with service users, their families, and external agencies, including healthcare providers and local authorities.
- Handle complex case management, including crisis intervention and safeguarding referrals.
- Promote a culture of continuous improvement, feedback, and learning within the support team.
- Represent the organization at stakeholder meetings and community events.
- Maintain accurate and confidential records in line with organizational policies and data protection regulations.
- Ensure effective communication channels are maintained within the team and with management.
Qualifications and Skills:
- Relevant qualification in Health and Social Care, Psychology, Counselling, or a related field (e.g., NVQ Level 4/5, Diploma in Social Work, Degree).
- Significant experience (minimum 5 years) in a supervisory or management role within mental health support or community care.
- Demonstrated leadership skills with the ability to motivate and develop a team.
- In-depth knowledge of mental health conditions, recovery principles, and safeguarding procedures.
- Excellent communication, interpersonal, and active listening skills.
- Strong organizational and time-management abilities.
- Proficiency in using relevant IT systems for record-keeping and reporting.
- Full UK Driving Licence and access to a vehicle may be required for community-based work.
- A genuine passion for supporting individuals with mental health needs and promoting their well-being.
- Experience working with diverse communities and understanding cultural sensitivities.
This role operates on a hybrid model, requiring a blend of remote work and on-site presence in the Coventry, West Midlands, UK area to effectively manage the team and engage with service users.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead
CV1 2GN Coventry, West Midlands
£35000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Technical Support Lead to manage and enhance their customer service and helpdesk operations. This role is based in Coventry, West Midlands, UK , and is essential for ensuring seamless technical support for our client's diverse customer base. The ideal candidate will have a strong background in technical troubleshooting, team leadership, and customer satisfaction, coupled with a passion for resolving complex technical issues.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, ensuring high levels of performance and customer satisfaction.
- Oversee the daily operations of the helpdesk, including ticket management, response times, and resolution rates.
- Develop and implement support procedures, policies, and best practices to optimize service delivery.
- Act as a point of escalation for complex technical issues, providing in-depth troubleshooting and resolution.
- Train and develop support staff on product knowledge, troubleshooting techniques, and customer service skills.
- Monitor key performance indicators (KPIs) for the support team and identify areas for improvement.
- Collaborate with other departments, such as engineering and product development, to provide feedback and resolve recurring issues.
- Maintain and update the knowledge base with solutions to common technical problems.
- Ensure all customer interactions are handled professionally, efficiently, and empathetically.
- Contribute to the continuous improvement of support tools and technologies.
- Prepare reports on support team performance, trends, and customer feedback for management.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Proven experience in a technical support role, with at least 2 years in a leadership or supervisory capacity.
- Strong technical aptitude and hands-on experience with hardware, software, and network troubleshooting.
- Excellent understanding of IT support principles and methodologies.
- Demonstrated ability to lead and motivate a team.
- Exceptional problem-solving and analytical skills.
- Superb communication and interpersonal skills, with a focus on customer service excellence.
- Experience with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively under pressure and manage multiple priorities.
- A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Certifications such as ITIL, CompTIA A+, or Network+ are a plus.
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Technical Support Engineer
CV1 1AA Coventry, West Midlands
£35000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading technology solutions provider, is seeking a skilled Technical Support Engineer to join their dedicated team in **Coventry, West Midlands, UK**. This role is essential for providing advanced technical assistance to our diverse client base, ensuring the smooth operation and optimal performance of their IT systems. The ideal candidate will possess a strong technical aptitude, excellent diagnostic skills, and a commitment to delivering high-quality support. You will be responsible for resolving complex hardware, software, and network issues, as well as proactively identifying potential problems to minimize downtime.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first- and second-level technical support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems for clients via phone, email, and remote access tools.
- Install, configure, and maintain computer systems, servers, and network equipment.
- Manage and troubleshoot operating systems (Windows, macOS, Linux) and various software applications.
- Assist with the setup and deployment of new IT infrastructure.
- Document technical issues, solutions, and procedures.
- Conduct regular system checks and performance monitoring to prevent issues.
- Provide training and guidance to end-users on IT best practices.
- Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
- Stay current with the latest technology trends and security best practices.
Qualifications:
- Proven experience as a Technical Support Engineer or similar role.
- Strong knowledge of operating systems (Windows Server, Active Directory, macOS, Linux).
- Experience with network protocols, hardware troubleshooting, and software installation.
- Familiarity with virtualisation technologies (e.g., VMware, Hyper-V) is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.
- Ability to work independently and as part of a team in a fast-paced environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
CV1 1AA Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a proactive and skilled Technical Support Engineer to join their customer-focused team. This hybrid role offers a great balance between in-office collaboration and flexible remote work. You will be responsible for providing high-level technical support to clients, troubleshooting complex software issues, and ensuring customer satisfaction. The ideal candidate will possess a strong understanding of software applications, IT infrastructure, and customer service principles. Your primary focus will be to diagnose and resolve technical problems efficiently, escalating issues when necessary and maintaining clear communication with clients throughout the process. You will also contribute to the development of support documentation, knowledge bases, and user guides to empower customers and internal teams. We are looking for an individual with excellent analytical and problem-solving skills, who can work effectively under pressure and communicate technical information clearly to both technical and non-technical audiences. This role is vital in maintaining our client's reputation for exceptional customer support and technical expertise.
Key Responsibilities:
Key Responsibilities:
- Provide comprehensive technical support to clients via phone, email, and remote access tools.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Escalate unresolved issues to appropriate internal teams (e.g., development, systems administration) with detailed documentation.
- Guide users through problem-solving processes and provide step-by-step solutions.
- Document all support interactions, resolutions, and technical issues in the ticketing system.
- Contribute to the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to the product development team.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Stay up-to-date with product updates and new technologies.
- Proven experience in a technical support or helpdesk role, preferably supporting software products.
- Strong technical aptitude and troubleshooting skills across various operating systems and applications.
- Excellent understanding of IT concepts, networking, and common software architectures.
- Proficiency with helpdesk ticketing systems and remote support tools.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly and concisely.
- Strong organizational skills and the ability to manage multiple priorities.
- A proactive approach to problem-solving and continuous learning.
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8
Senior Technical Support Specialist
CV1 2DP Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their expanding customer service and helpdesk operations in **Coventry, West Midlands, UK**. This role is critical in ensuring our clients receive timely, accurate, and effective technical assistance for a wide range of software and hardware issues. You will be responsible for diagnosing and resolving complex technical problems, providing escalated support to junior team members, and contributing to the knowledge base with detailed solutions and guides. The ideal candidate will possess a strong background in IT support, excellent troubleshooting skills, and a comprehensive understanding of operating systems, network protocols, and common software applications. A proven ability to manage difficult customer interactions with professionalism and empathy is essential. This hybrid position requires a combination of on-site presence in **Coventry** for team collaboration, training, and complex issue resolution, alongside flexible remote work for individual case management. You will work closely with the IT development team to identify recurring issues and suggest product improvements. Responsibilities also include documenting support activities, tracking service level agreements (SLAs), and contributing to the continuous improvement of support processes. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are highly valued. If you are a problem-solver with a passion for customer satisfaction and a knack for technical challenges, this is an excellent opportunity to advance your career within a supportive and innovative company. Join our team and help us deliver exceptional technical support.
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