64 Support Services jobs in Haworth
Service Desk Engineer
Posted 8 days ago
Job Viewed
Job Description
Service Desk Engineer
Up to £32,000 per annum - DOE
Full Time - Onsite
Location: Leeds – Marshalls Mill, Holbeck
At Afinite we're looking for a proactive and positive Service Desk Engineer to join our team and support our customers with valuable IT support for Microsoft 365 environments.
About Us
We're a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.
Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with clients based on trust.
Core Role
Working under direction from the Service Desk Team leader, you will help deliver an excellent level of service — supporting our customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically.
As well as servicing user-initiated requests, you will also be required to setup new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you’ll play a key part in ensuring our clients' success.
Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress their queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience. You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing.
This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help us provide an excellent service to our customers.
Competencies
- Communication - Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors
- Delivering Results - Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure
- Exceeding Client Expectations - Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery.
- Commercial Awareness - Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement.
- Delivering Value - Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business.
- Collaboration and Teamwork - A positive team player and self-starter.
The ideal candidate will have the following experience:
- Service Desk: 3+ Years (preferred)
- IT Support: 3+ Years (preferred)
- Working within a service provider (preferred)
And the below skills:
- Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
- Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
- Experience with Android, iOS, macOS, and Windows (10 and later).
- Ability to assemble and replace PC parts.
- Strong attention to detail and excellent telephone manner to communicate clearly with clients.
A full job description is included on the application page.
What is on offer:
- City centre location with free on-site parking.
- 8% employer pension contribution.
- Performance-related annual bonus.
- Professional development support allowance.
Click apply now and upload an up-to-date CV.
Service Desk Analyst
Posted 15 days ago
Job Viewed
Job Description
As 1st- 2nd Line Support / Service Desk Analyst /IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Ideally the successful person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills.
Successful 1st- 2nd Line Support / Service Desk Analyst /IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any 1st- 2nd Line Support / Service Desk Analyst /IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Service Desk Engineer
Posted 1 day ago
Job Viewed
Job Description
Service Desk Engineer
Up to £32,000 per annum - DOE
Full Time - Onsite
Location: Leeds – Marshalls Mill, Holbeck
At Afinite we're looking for a proactive and positive Service Desk Engineer to join our team and support our customers with valuable IT support for Microsoft 365 environments.
About Us
We're a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.
Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with clients based on trust.
Core Role
Working under direction from the Service Desk Team leader, you will help deliver an excellent level of service — supporting our customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically.
As well as servicing user-initiated requests, you will also be required to setup new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you’ll play a key part in ensuring our clients' success.
Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress their queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience. You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing.
This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help us provide an excellent service to our customers.
Competencies
- Communication - Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors
- Delivering Results - Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure
- Exceeding Client Expectations - Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery.
- Commercial Awareness - Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement.
- Delivering Value - Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business.
- Collaboration and Teamwork - A positive team player and self-starter.
The ideal candidate will have the following experience:
- Service Desk: 3+ Years (preferred)
- IT Support: 3+ Years (preferred)
- Working within a service provider (preferred)
And the below skills:
- Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
- Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
- Experience with Android, iOS, macOS, and Windows (10 and later).
- Ability to assemble and replace PC parts.
- Strong attention to detail and excellent telephone manner to communicate clearly with clients.
A full job description is included on the application page.
What is on offer:
- City centre location with free on-site parking.
- 8% employer pension contribution.
- Performance-related annual bonus.
- Professional development support allowance.
Click apply now and upload an up-to-date CV.
Service Desk Analyst
Posted 1 day ago
Job Viewed
Job Description
As 1st- 2nd Line Support / Service Desk Analyst /IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Ideally the successful person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills.
Successful 1st- 2nd Line Support / Service Desk Analyst /IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any 1st- 2nd Line Support / Service Desk Analyst /IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Service Desk Analyst
Posted 1 day ago
Job Viewed
Job Description
Role Details
Job Title Service Desk Analyst
Division Customer Services - Service Desk
Job Location Harrogate
Reports To Service Desk Team Leader
Please note, this position is based onsite in our offices in Harrogate, North Yorkshire so only applicants within commutable distance will be considered.
Role
Our Support Teams provide a complex mix of both customer and technical support for a range of technology p.
WHJS1_UKTJ
Service Desk Team Manager
Posted 7 days ago
Job Viewed
Job Description
Successful Service Desk Manager/ Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource management, handling escalations.
As Service Desk Manager/ Service Desk Team Lead you should have excellent communication skills to handle stakeholder management / 3rd party interaction.
If you as a Service Desk Manager/ Service Desk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage!
We are only interested in Service Desk Manager/ Service Desk Team Lead who are keen to progress themselves – This is an ideal opportunity to break into Operations Management!
Apply Now! We need to move quickly!
Service Desk Analyst - Leeds
Posted 8 days ago
Job Viewed
Job Description
Service Desk Analyst - 30,000 per annum - Leeds
Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.
The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years.
Key Responsibilities:
- Providing support to internal staff via Service Desk portal & telephone.
- Accurate logging of incidents and service requests in the IT Service Management system.
- Diagnosing and resolving technical issues using remote support tools.
- Troubleshoot workstation, laptop, mobile phone, and printer issues.
- Providing clear communication on the status of requests to the requester.
- Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system.
- Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met.
- Escalating issues that may impact service delivery to management.
- Building new laptop and desktop workstations.
- Desk deployments and moves.
- Executing the employee joiner, leaver, and transfers processes.
- Identifying required software updates and coordinating the packaging, testing and deployment of updates.
- Writing and updating technical and process documentation.
Requirements:
- Strong knowledge of Microsoft based operating systems.
- Networking Experience (LAN, WAN, Wi-Fi) desirable.
- Experience troubleshooting Microsoft Office.
- Remote Access tools such as TeamViewer.
- Good understanding of PC hardware and software set-up and configuration
- Knowledge of HP Printers.
- Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential.
How to Apply :
If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn
INDGH
Be The First To Know
About the latest Support services Jobs in Haworth !
Senior Service Desk Analyst
Posted 15 days ago
Job Viewed
Job Description
As 2nd Line Support / Senior Service Desk Analyst /IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM.
Successful 2nd Line Support / Senior Service Desk Analyst /IT Support will need to have excellent communication skills, strong and logical troubleshooting / diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any 2nd Line Support / Senior Service Desk Analyst /IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Senior Service Desk Analyst
Posted 1 day ago
Job Viewed
Job Description
As 2nd Line Support / Senior Service Desk Analyst /IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM.
Successful 2nd Line Support / Senior Service Desk Analyst /IT Support will need to have excellent communication skills, strong and logical troubleshooting / diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any 2nd Line Support / Senior Service Desk Analyst /IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Service Desk Analyst - Leeds
Posted 1 day ago
Job Viewed
Job Description
Service Desk Analyst - 30,000 per annum - Leeds
Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.
The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years.
Key Responsibilities:
- Providing support to internal staff via Service Desk portal & telephone.
- Accurate logging of incidents and service requests in the IT Service Management system.
- Diagnosing and resolving technical issues using remote support tools.
- Troubleshoot workstation, laptop, mobile phone, and printer issues.
- Providing clear communication on the status of requests to the requester.
- Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system.
- Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met.
- Escalating issues that may impact service delivery to management.
- Building new laptop and desktop workstations.
- Desk deployments and moves.
- Executing the employee joiner, leaver, and transfers processes.
- Identifying required software updates and coordinating the packaging, testing and deployment of updates.
- Writing and updating technical and process documentation.
Requirements:
- Strong knowledge of Microsoft based operating systems.
- Networking Experience (LAN, WAN, Wi-Fi) desirable.
- Experience troubleshooting Microsoft Office.
- Remote Access tools such as TeamViewer.
- Good understanding of PC hardware and software set-up and configuration
- Knowledge of HP Printers.
- Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential.
How to Apply :
If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn
INDGH