What Jobs are available for Support Services in Letchworth Garden City?
Showing 203 Support Services jobs in Letchworth Garden City
Clinical Lead - Community Support Services
CB1 1AA Cambridge, Eastern
£50000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking an inspiring and dedicated Clinical Lead to oversee and manage their Community Support Services in Cambridge, Cambridgeshire, UK . This is a vital role focused on delivering high-quality, person-centered care to individuals within the community.
As the Clinical Lead, you will be responsible for the clinical governance and operational management of the support services. You will lead a team of healthcare professionals, ensuring the provision of safe, effective, and compassionate care. Your expertise will be crucial in developing care plans, supporting staff, and maintaining the highest standards of practice, aligning with regulatory requirements and best practices in social care and healthcare.
Key responsibilities will include:
This is a primarily office-based role with significant responsibilities for on-site management and direct interaction with service users and staff at various locations within the Cambridge area. We offer a competitive salary, ongoing training, and opportunities for career advancement within a highly regarded organisation.
As the Clinical Lead, you will be responsible for the clinical governance and operational management of the support services. You will lead a team of healthcare professionals, ensuring the provision of safe, effective, and compassionate care. Your expertise will be crucial in developing care plans, supporting staff, and maintaining the highest standards of practice, aligning with regulatory requirements and best practices in social care and healthcare.
Key responsibilities will include:
- Providing clinical leadership and direction to a team of care workers, nurses, and support staff.
- Developing, implementing, and reviewing individualised care plans for service users.
- Ensuring all care delivered meets CQC standards and other relevant regulatory requirements.
- Conducting regular staff supervisions, appraisals, and professional development activities.
- Managing the service's budget and resources effectively.
- Overseeing medication management and administration.
- Acting as a key point of contact for service users, their families, and external stakeholders, including local authorities and healthcare professionals.
- Investigating and responding to any concerns or complaints, ensuring timely and appropriate resolution.
- Promoting a culture of continuous improvement and evidence-based practice within the service.
- Deputising for the Service Manager when required.
This is a primarily office-based role with significant responsibilities for on-site management and direct interaction with service users and staff at various locations within the Cambridge area. We offer a competitive salary, ongoing training, and opportunities for career advancement within a highly regarded organisation.
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0
Senior Care Manager, Home Support Services
CB1 1AA Cambridge, Eastern
£45000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and compassionate Senior Care Manager to lead their remote home support services team covering the Cambridge, Cambridgeshire, UK region. This is a fully remote position, focusing on the management and delivery of high-quality care services to individuals in their own homes. The Senior Care Manager will be responsible for overseeing a team of care coordinators and support staff, ensuring adherence to regulatory standards, and maintaining excellent client satisfaction. You will play a crucial role in developing and implementing care plans, conducting client assessments remotely, and managing staff rotas and performance.
Key responsibilities include recruiting, training, and supervising care staff, conducting regular performance reviews, and ensuring all care provided is person-centred and meets individual needs. You will manage operational budgets, monitor service delivery quality, and handle client and staff escalations efficiently. The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a deep understanding of the challenges and rewards of community-based care. Experience with digital care management systems is essential, as this role operates entirely remotely. You will be instrumental in fostering a culture of excellence, empathy, and continuous improvement within the care team, ensuring all services are delivered with dignity and respect. This role offers the flexibility of remote work while making a tangible difference in the lives of vulnerable individuals.
Qualifications:
Key responsibilities include recruiting, training, and supervising care staff, conducting regular performance reviews, and ensuring all care provided is person-centred and meets individual needs. You will manage operational budgets, monitor service delivery quality, and handle client and staff escalations efficiently. The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a deep understanding of the challenges and rewards of community-based care. Experience with digital care management systems is essential, as this role operates entirely remotely. You will be instrumental in fostering a culture of excellence, empathy, and continuous improvement within the care team, ensuring all services are delivered with dignity and respect. This role offers the flexibility of remote work while making a tangible difference in the lives of vulnerable individuals.
Qualifications:
- Extensive experience in community care management or social care supervision.
- Strong knowledge of CQC regulations and best practices in domiciliary care.
- Proven ability to lead, motivate, and manage a remote care team.
- Excellent communication, interpersonal, and organisational skills.
- Experience with digital care planning and management software.
- NVQ/QCF Level 5 in Health and Social Care or equivalent qualification.
- Ability to work autonomously and manage a remote operational area effectively.
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1
Lead Care Coordinator - Community Support Services
CB2 Cambridge, Eastern
£45000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a leading organisation in community and social care, is seeking an experienced and compassionate Lead Care Coordinator to oversee and enhance their support services. This fully remote position allows you to manage and direct care planning and delivery from your home office, making a tangible difference in the lives of individuals and families. You will lead a team of care professionals, ensuring the highest standards of care and support are met.
Responsibilities:
Responsibilities:
- Lead, manage, and mentor a team of care coordinators and support staff, fostering a supportive and high-performing work environment.
- Develop, implement, and review personalized care plans for service users, ensuring they meet individual needs and goals.
- Coordinate and facilitate the delivery of a wide range of community support services.
- Act as a primary point of contact for service users, their families, and external agencies, building strong relationships.
- Ensure all care services are delivered in compliance with relevant regulations, policies, and best practices.
- Conduct regular assessments of service needs and monitor the effectiveness of care plans.
- Manage caseloads effectively, ensuring timely and appropriate support is provided.
- Oversee the recruitment, training, and ongoing professional development of care staff.
- Maintain accurate and confidential records of service user information and progress.
- Identify opportunities for service improvement and contribute to the development of new initiatives.
- Manage budgets and resources efficiently to ensure sustainable service delivery.
- Provide guidance and support to staff facing complex challenges or difficult cases.
- NVQ/QCF Level 5 in Health and Social Care, or equivalent relevant qualification.
- Significant experience (5+ years) in a care coordination, social work, or similar role within the community and social care sector.
- Proven experience in leading and managing a team of care professionals.
- In-depth knowledge of relevant legislation, policies, and best practices in social care.
- Excellent understanding of person-centred care principles.
- Strong assessment, care planning, and risk management skills.
- Exceptional communication, interpersonal, and negotiation skills.
- Proficiency in using case management software and standard office applications.
- Ability to work autonomously and manage time effectively in a remote setting.
- A commitment to promoting independence, dignity, and well-being for all service users.
- Experience in developing and delivering training programs is advantageous.
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2
Lead Care Coordinator - Elderly Support Services
CB2 0FL Cambridge, Eastern
£38000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a highly reputable provider of community-based social care services, is looking for a dedicated Lead Care Coordinator to enhance their operations in Cambridge, Cambridgeshire, UK . This pivotal role involves overseeing the assessment, planning, and implementation of personalised care packages for vulnerable adults, primarily the elderly. You will manage a caseload of clients, ensuring their care needs are met with compassion, dignity, and professionalism. A significant part of your responsibility will be to lead, mentor, and support a team of dedicated care professionals, fostering a positive and high-performing work environment. The role demands strong organisational skills to coordinate with families, healthcare professionals, and other stakeholders to ensure seamless care delivery. You will be instrumental in developing and reviewing care plans, conducting regular client assessments, and ensuring compliance with all relevant industry standards and regulations. This position requires a strategic thinker capable of identifying areas for service improvement and implementing innovative solutions. The ability to build strong relationships and communicate effectively with individuals from diverse backgrounds is paramount. This is a hybrid role, requiring a blend of essential home-based administrative tasks and vital in-person client interaction and team supervision within the Cambridge area. We seek an individual with a deep understanding of the challenges faced by the elderly and those requiring ongoing care, coupled with a passion for making a tangible difference in people's lives. Your leadership will directly impact the quality of care provided, making this a profoundly rewarding opportunity for an experienced professional in the social care sector. Responsibilities:
- Supervise and manage a team of care workers.
- Conduct comprehensive needs assessments for clients.
- Develop, implement, and review individualised care plans.
- Coordinate care services with healthcare providers and external agencies.
- Ensure adherence to quality standards and regulatory requirements.
- Manage client caseloads and service delivery schedules.
- Provide training, support, and professional development for care staff.
- Handle client and family concerns with empathy and efficiency.
- Contribute to service development and improvement initiatives.
- Maintain accurate and confidential client records.
- NVQ Level 5 Diploma in Health and Social Care or equivalent.
- Substantial experience in a care coordination or management role.
- Proven leadership and team management skills.
- Excellent understanding of elderly care and social support systems.
- Strong assessment, planning, and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Familiarity with relevant legislation and CQC standards.
- Full UK driving license and access to a vehicle.
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3
Technical Support Engineer (Cloud Services)
CB2 1AA Cambridge, Eastern
£40000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a skilled and dedicated Technical Support Engineer to join their fully remote team, supporting their cutting-edge cloud services. This role is vital in providing high-level technical assistance to customers, resolving complex infrastructure and application issues, and contributing to the stability and performance of their cloud platform. The ideal candidate will possess a strong background in cloud technologies and a passion for troubleshooting and problem-solving.
Key Responsibilities:
This is a fully remote position, allowing you to work from anywhere in the UK. We are looking for an individual who is highly analytical, detail-oriented, and possesses excellent communication skills, with the ability to explain technical concepts clearly. If you have a solid understanding of cloud computing principles (AWS, Azure, GCP), virtualisation, and networking, and thrive in a dynamic, remote-first environment, this role is perfect for you. You will be instrumental in ensuring the smooth operation of critical cloud services for a growing client base. This opportunity offers significant scope for professional development and the chance to work with a talented and supportive team.
Qualifications:
Key Responsibilities:
- Provide expert technical support to customers experiencing issues with cloud services, including infrastructure, applications, and configurations.
- Diagnose and resolve complex technical problems related to servers, networks, databases, and cloud environments.
- Investigate, document, and escalate critical issues to engineering and development teams.
- Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
- Monitor system performance and proactively identify potential issues.
- Collaborate with cross-functional teams to ensure timely and effective resolution of customer incidents.
- Assist in the deployment and configuration of cloud solutions.
- Provide feedback to product management and engineering on recurring issues and potential improvements.
- Participate in on-call rotation to provide 24/7 support as needed.
- Ensure a high level of customer satisfaction through efficient and effective support.
This is a fully remote position, allowing you to work from anywhere in the UK. We are looking for an individual who is highly analytical, detail-oriented, and possesses excellent communication skills, with the ability to explain technical concepts clearly. If you have a solid understanding of cloud computing principles (AWS, Azure, GCP), virtualisation, and networking, and thrive in a dynamic, remote-first environment, this role is perfect for you. You will be instrumental in ensuring the smooth operation of critical cloud services for a growing client base. This opportunity offers significant scope for professional development and the chance to work with a talented and supportive team.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3+ years of experience in technical support or systems administration, with a focus on cloud environments.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Experience with operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting languages.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with containerisation technologies (e.g., Docker, Kubernetes) is a plus.
- Customer-centric attitude with a commitment to providing excellent service.
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4
Service Desk Engineer
Cambridge, Eastern
£160 - £190 Daily
SoCode Limited
Posted 2 days ago
Job Viewed
Job Description
Service Desk Engineer | 160 - 190 Per day (Inside IR35) | 3 month initial contract | Cambridge based, Fully Onsite
As a Service Desk Engineer, you will be responsible for the effective delivery of a customer-focused, professional IT support service and expected to work effectively as part of a small IT team.
Duties:
Person Specification:
As a Service Desk Engineer, you will be responsible for the effective delivery of a customer-focused, professional IT support service and expected to work effectively as part of a small IT team.
Duties:
- First point of contact for IT issues requiring support for both colleagues and visitors. Aiding at both tier 1 and 2.
- Advise users on good practice and share relevant knowledge.
- Deploy and maintain Operating Systems and Applications on computers.
- Maintain accurate asset inventory and control of corporate hardware within our ITSM system.
- Support Desk moves, changes, provision & induct new starters.
Person Specification:
- Technical knowledge of computer hardware, operating systems and infrastructure, networking basics, software, and applications. Experience and ability to solve issue above tier 1.
- Proficiency with ITSM tools (Ideally Fresh Service) and ticketing systems for tracking and managing user support requests. You will have at least 3 years of experience operating ITSM tools.
- Experience Imaging desktop computers and laptops and controlling assets and stock.
- Proficient in the operation and support of the Microsoft Office Suite and related applications to a level detailed enough to provide basic training and support to users.
- An ideal candidate would have previous experience working within a tech or scientific, multi-site organisation.
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5
Service Desk Advisor
Welwyn Garden City, Eastern
£24000 - £26500 Annually
Osborne Appointments
Posted 2 days ago
Job Viewed
Job Description
Role: Service Desk Advisor
Location: Welwyn Garden City
Hours: Monday to Friday, 37.5 hours, fully office based
Salary: £24,000 + bonus between £,000 - £ 500 per year
An excellent opportunity has now arisen for a Service Desk Advisor to join a well established client based in Welwyn Garden City.
Duties of a Service Desk Advisor:
- Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
- Logging all queries presented ensuring detailed and accurate in our CRM database.
- Diagnosing and taking ownership of faults.
- Providing progress updates to key stake holders at project milestones.
- Providing out of hours support on a rotational basis
- Occasional site visits to assist with installations and diagnosing faults.
- Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage.
- Raising ad-hoc invoices for department purchases working closely with our finance team.
- Working with third party suppliers to understand current estate and contractual status, managing and completing caseation of redundant services.
- Analysis on current consumption against our recommended rates.
- Creating contracts and comparing invoices are correct to completed contracts.
- Providing telephone and email support to customers.
What we would like from you:
- Previous experience within Customer Service role / environment
- Strong attention to detail
- Excellent telephone skills
- Able to multi-task
- Tenacious in achieving problem resolution and customer satisfaction
- Good level of numeracy
If you are interested in this role, please apply below with your most recent CV.
WGCCOMMPERM
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data .
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
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6
Customer Support Specialist - Technical Services
MK9 2FB Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a leading provider of cutting-edge SaaS solutions, is seeking a highly motivated and technically adept Customer Support Specialist to join their expanding global support team. This is a fully remote position, offering the ultimate flexibility to provide exceptional customer service from the comfort of your own home. You will be the first point of contact for customers experiencing technical issues, guiding them through troubleshooting processes and ensuring swift resolution. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer experiences. This role is crucial in maintaining customer satisfaction and loyalty.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone, providing timely and accurate technical assistance.
- Diagnose and troubleshoot software issues, escalating complex problems to senior support engineers or relevant departments when necessary.
- Guide customers through product features, functionalities, and best practices.
- Create and update knowledge base articles, FAQs, and user guides to empower customers and support team members.
- Collaborate with product development and engineering teams to report bugs and suggest product improvements based on customer feedback.
- Maintain accurate and detailed records of customer interactions and resolutions within the CRM system.
- Proactively identify trends in customer issues and provide feedback to improve the overall customer experience.
- Ensure adherence to service level agreements (SLAs) and internal support metrics.
- Contribute to a positive and collaborative team environment, sharing knowledge and best practices.
- Stay up-to-date with product updates, new features, and industry trends.
Qualifications:
- Proven experience in a customer support or technical support role, preferably within the SaaS industry.
- Excellent troubleshooting and problem-solving skills.
- Strong understanding of software applications and common technical concepts.
- Exceptional written and verbal communication skills, with the ability to explain technical information clearly to non-technical users.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to work independently, manage time effectively, and prioritise tasks in a remote setting.
- A patient, empathetic, and customer-centric approach.
- Ability to work flexible hours if required to cover different time zones or peak support periods.
- A keen interest in technology and a willingness to learn continuously.
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7
Senior Technical Support Specialist - Cloud Services
MK7 7PX Milton Keynes, South East
£40000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative cloud solutions, is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their globally distributed team. This position is fully remote, offering an excellent opportunity to work with cutting-edge technology from anywhere within the UK. You will be instrumental in providing expert technical assistance to a diverse client base, resolving complex issues, and contributing to the continuous improvement of our support services.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for cloud-based services, platforms, and applications via phone, email, and chat.
- Diagnose, research, and resolve complex technical issues related to cloud infrastructure, networking, security, and application performance.
- Act as a point of escalation for junior support staff, providing guidance and mentorship on challenging cases.
- Develop and maintain comprehensive knowledge base articles, FAQs, and technical documentation to empower users and support colleagues.
- Analyze recurring issues and identify trends, providing feedback to product development and engineering teams for long-term solutions.
- Manage customer support tickets efficiently, ensuring timely resolution and maintaining high levels of customer satisfaction.
- Participate in on-call rotation to provide 24/7 support coverage as required.
- Collaborate with internal teams, including engineering, product management, and sales, to address customer needs and drive product enhancements.
- Contribute to the development and delivery of training programs for support staff and customers.
- Proactively identify opportunities to improve support processes, tools, and customer self-service capabilities.
- Ensure adherence to service level agreements (SLAs) and maintain a consistent, high-quality support experience.
- Stay up-to-date with the latest advancements in cloud technologies, cybersecurity, and IT infrastructure.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with a strong focus on cloud technologies (e.g., AWS, Azure, GCP).
- Proven expertise in troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and common application issues.
- Experience with virtualization technologies (e.g., VMware, Hyper-V) and containerization (e.g., Docker, Kubernetes) is highly desirable.
- Strong understanding of cybersecurity principles and best practices.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication, empathy, and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Relevant certifications (e.g., CompTIA Cloud+, AWS Certified Cloud Practitioner, Azure Fundamentals) are a plus.
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8
Senior Technical Support Specialist - Cloud Services
CB2 4NL Cambridge, Eastern
£45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading innovator in cloud computing solutions, is actively seeking a highly skilled Senior Technical Support Specialist to join their fully remote, customer-centric support team. This role is ideal for a proactive problem-solver with a passion for assisting clients and a deep understanding of cloud technologies. You will be responsible for providing expert-level technical assistance to customers experiencing issues with our client's suite of cloud products and services. This includes diagnosing complex technical problems, troubleshooting infrastructure and application issues, and guiding customers through resolution steps via phone, email, and chat. You will also be expected to contribute to the knowledge base by creating detailed documentation, FAQs, and troubleshooting guides, thereby empowering both customers and internal support teams. The ability to effectively communicate technical concepts to both technical and non-technical audiences is crucial. You will act as a point of escalation for challenging support tickets, working closely with engineering and product development teams to identify root causes and implement permanent solutions. This role offers significant opportunities for professional development in a fast-paced, dynamic environment. As a fully remote position, you will need a dedicated home office setup, excellent self-management skills, and a commitment to providing outstanding customer service regardless of geographical location.
Responsibilities:
Responsibilities:
- Provide advanced technical support for cloud services and platforms.
- Diagnose and resolve complex customer-reported issues in a timely manner.
- Troubleshoot software, hardware, and network-related problems.
- Escalate unresolved issues to appropriate engineering teams with detailed documentation.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Identify trends in customer issues and provide feedback to product development.
- Assist customers with product configurations and best practices.
- Contribute to the continuous improvement of support processes and tools.
- Mentor junior support staff and share technical expertise.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 5+ years of experience in technical support, helpdesk, or a similar IT role.
- In-depth knowledge of cloud computing concepts (AWS, Azure, GCP).
- Proficiency in operating systems (Windows, Linux) and networking protocols.
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Strong analytical and troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
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9
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