226 Support Services jobs in Letchworth Garden City

• Lead and manage a multidisciplinary team of community healthcare professionals.
• Ensure the delivery of high-quality, safe, and effective clinical care.
• Develop and implement clinical governance frameworks and quality improvement initiatives.
• Oversee patient assessments, care planning, and risk management.
• Provide clinical supervision and mentorship to team members.
• Maintain compliance with all relevant regulatory standards and legislation.
• Foster strong collaborative relationships with external healthcare providers and stakeholders.
• Manage operational aspects of the community support services.
• Contribute to service development and strategic planning.
• Ensure effective communication and record-keeping.

• Registered Nurse (RGN/RNMH) or Allied Health Professional (e.g., Physiotherapist, Occupational Therapist) with current professional registration.
• Significant post-registration experience in a community or community-based healthcare setting.
• Proven experience in a leadership or management role within healthcare.
• Strong clinical skills and knowledge of relevant therapeutic interventions.
• Excellent understanding of clinical governance, safeguarding, and quality standards.
• Exceptional communication, leadership, and interpersonal skills.
• Ability to work effectively within a multidisciplinary team.
• Commitment to continuous professional development.
• Full UK Driving Licence.

• Develop, review, and update individualised care plans in collaboration with clients, families, and care professionals.
• Coordinate the delivery of care services, ensuring appropriate staffing and resources are allocated.
• Act as the main point of contact for clients, addressing queries, concerns, and feedback promptly.
• Liaise effectively with internal care teams, external healthcare providers, and community support services.
• Conduct remote assessments and regular reviews of client care needs and satisfaction.
• Maintain accurate and confidential client records using the organisation's digital systems.
• Ensure compliance with all relevant regulations, policies, and procedures in the social care sector.
• Identify safeguarding concerns and follow appropriate reporting protocols.
• Provide support and guidance to care staff as needed.

• NVQ Level 3 or 4 in Health and Social Care, or a related qualification.
• Minimum of 5 years of experience in the social care or healthcare sector.
• Proven experience in care planning, case management, or a care coordination role.
• Excellent understanding of the needs of elderly individuals and principles of person-centred care.
• Strong IT proficiency, including experience with digital record-keeping systems.
• Exceptional communication, active listening, and interpersonal skills.
• Ability to work independently, manage time effectively, and maintain professionalism in a remote setting.
• A strong commitment to safeguarding and promoting the welfare of vulnerable adults.

• Manage and coordinate a caseload of service users, ensuring the delivery of high-quality, person-centred care plans.
• Supervise and provide guidance to a team of care coordinators and support workers, fostering a supportive and high-performing environment.
• Conduct comprehensive assessments of individuals' needs, developing and implementing tailored care plans in collaboration with service users, families, and relevant professionals.
• Ensure compliance with all regulatory standards, policies, and procedures related to social care provision.
• Maintain accurate and up-to-date records, including care plans, progress notes, and risk assessments.
• Liaise effectively with healthcare professionals, local authorities, and other external agencies to ensure integrated care delivery.
• Manage staff rotas, allocate resources efficiently, and address any scheduling conflicts or staffing shortages.
• Handle complaints and safeguarding concerns with sensitivity, ensuring appropriate action is taken in a timely manner.
• Provide training and ongoing professional development opportunities for the care team.
• Monitor service quality and client satisfaction, implementing improvements where necessary.
• Act as a point of contact for families and service users, providing support and information.
• Contribute to the strategic development of the organization's services.
• Effectively manage operational responsibilities and team performance within a remote work structure.

• A relevant qualification in Health and Social Care, Social Work, or a related field (e.g., NVQ Level 4/5, Diploma in Health and Social Care).
• Significant experience (minimum 5 years) in a supervisory or managerial role within the social care or community support sector.
• Thorough understanding of CQC regulations, safeguarding procedures, and best practices in domiciliary care.
• Excellent leadership, communication, and interpersonal skills.
• Strong assessment, care planning, and risk management abilities.
• Proficiency in using care management software and Microsoft Office applications.
• Ability to manage time effectively, prioritize tasks, and work under pressure.
• A proactive approach to problem-solving and a commitment to continuous improvement.
• Full driving license and access to a vehicle may be required for occasional site visits, though the role is primarily remote.
• Empathetic, patient, and dedicated to supporting vulnerable individuals.
• Proven ability to lead and motivate a team remotely.

Role: Service Desk Advisor

Location: Welwyn Garden City 

Hours: Monday to Friday, 37.5 hours, fully office based

Salary: £24,000 + bonus between £,000  - £ 500 per year 

An excellent opportunity has now arisen for a Service Desk Advisor to join a well established client based in Welwyn Garden City.  

Duties of a Service Desk Advisor:

• Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
• Logging all queries presented ensuring detailed and accurate in our CRM database.
• Diagnosing and taking ownership of faults.
• Providing progress updates to key stake holders at project milestones.
• Providing out of hours support on a rotational basis 
• Occasional site visits to assist with installations and diagnosing faults.
• Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage.
• Raising ad-hoc invoices for department purchases working closely with our finance team.
• Working with third party suppliers to understand current estate and contractual status, managing and completing caseation of redundant services.
• Analysis on current consumption against our recommended rates.
• Creating contracts and comparing invoices are correct to completed contracts.
• Providing telephone and email support to customers.

What we would like from you:

• Previous experience within Customer Service role / environment
• Strong attention to detail
• Excellent telephone skills
• Able to multi-task
• Tenacious in achieving problem resolution and customer satisfaction
• Good level of numeracy

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our  Data Protection and Privacy statement  and give OA Group authorisation to hold you provided data .

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Job Title: Service Controller / Administrator
Location: Stevenage
Hourly Rate: £12.50
Contract: Monday to Friday 9.00 - 5.00 pm, Temp to perm

About the Role:
We are currently seeking a motivated and organised Service Controller / Administrator to join our clients expanding team in Stevenage. This is a fast-paced and varied role, where you'll play a key part in ensuring the smooth scheduling of their engineers and maintaining excellent communication with both internal teams and clients.

Key Responsibilities:
·Responding to incoming phone calls and emails from clients.
·Logging service requests and scheduling engineers' workloads in line with service level agreements (SLAs).
·Planning service, rework, and breakdown jobs efficiently to optimise engineers' productivity.
·Liaising daily with clients to provide updates and confirm job requirements.
·Managing and collecting engineers' daily work sheets, closing completed jobs, and preparing them for invoicing.
·Coordinating with internal departments to ensure timely dispatch of repair parts and equipment.
·Reviewing job priorities and keeping both engineers and clients updated accordingly.
·Resolving minor technical issues and customer queries promptly and professionally.
·Coordinating customer requests, following up on quotations, and ordering/chasing parts for outstanding jobs.
·Planning and scheduling Preventative Maintenance (PPM) checks, preparing tick sheets, generating reports, and issuing quotations for remedial works.
·Handling renewals of service agreements.

Key Requirements:
·Strong communication skills, both written and verbal.
·Highly organised, flexible, and able to thrive in a busy environment.
·Self-motivated with a keen attention to detail and a strong sense of responsibility.
·Able to work independently and as part of a team.
·Previous experience in a planning/scheduling, customer service, or sales role -
·Proficient with basic computer systems and Microsoft Office.

What We Offer:
·Competitive hourly rate of £12.50 per hour
·On-the-job training provided
·Opportunities for career progression within the company
·A supportive and collaborative team environment

If you are looking for a challenging and rewarding role within a growing organisation, we would love to hear from you.
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
 
 
 

• Provide advanced technical support for cloud services, diagnosing and resolving complex issues.
• Engage with customers via multiple channels (phone, email, chat) to understand and resolve technical problems.
• Analyze system performance, logs, and error messages to identify root causes of issues.
• Collaborate with cross-functional teams, including development and operations, to resolve product defects and feature requests.
• Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.
• Contribute to the improvement of support processes and tools.
• Mentor junior support engineers and share technical expertise.
• Ensure timely and accurate resolution of customer issues, meeting or exceeding service level agreements (SLAs).
• Stay up-to-date with the latest cloud technologies and industry best practices.

• Provide advanced, high-level technical support to customers experiencing complex issues with our cloud platforms and services via phone, email, and chat.
• Diagnose, troubleshoot, and resolve intricate technical problems related to cloud infrastructure, networking, databases, and application performance.
• Escalate unresolved issues to appropriate engineering teams, providing detailed diagnostic information and collaborating on solutions.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Mentor and guide junior support engineers, sharing expertise and best practices.
• Proactively identify trends in customer issues and work with product development teams to implement long-term solutions and product improvements.
• Participate in the on-call rotation to provide 24/7 support as needed.
• Conduct technical training sessions for customers and internal staff on cloud services and support procedures.
• Contribute to the continuous improvement of support processes and tools to enhance customer satisfaction.
• Monitor system performance and identify potential issues before they impact users.
• Stay current with the latest advancements in cloud technologies, including AWS, Azure, and GCP.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or systems engineering role, with a strong focus on cloud computing platforms (e.g., AWS, Azure, Google Cloud).
• In-depth knowledge of networking concepts (TCP/IP, DNS, HTTP/S), operating systems (Linux/Windows), and scripting languages (e.g., Python, Bash).
• Proven ability to diagnose and resolve complex infrastructure and application-level issues.
• Excellent problem-solving and analytical skills, with a meticulous attention to detail.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Experience with containerization technologies (Docker, Kubernetes) is a significant advantage.
• Relevant certifications such as AWS Certified Solutions Architect, Azure Administrator Associate, or Google Cloud Professional Cloud Architect are highly desirable.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-centric mindset with a commitment to delivering exceptional service.

• Provide advanced technical support and troubleshooting for a range of cloud-based products and services via phone, email, and chat.
• Diagnose, document, and resolve complex technical issues efficiently and accurately, ensuring minimal disruption to clients.
• Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Development) with detailed diagnostic information.
• Develop and maintain comprehensive knowledge base articles, FAQs, and technical documentation to empower customers and internal teams.
• Proactively monitor systems and services to identify potential issues before they impact customers.
• Guide customers through troubleshooting steps and product configurations.
• Train and mentor junior support staff, sharing expertise and best practices.
• Contribute to the development and implementation of new support tools and processes.
• Identify recurring customer issues and provide feedback to product development teams for service improvements.
• Manage support queues and ensure timely response and resolution according to service level agreements (SLAs).
• Stay current with product updates, new features, and industry best practices in cloud technology and customer support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Strong understanding of cloud computing concepts (e.g., SaaS, PaaS, IaaS) and experience with major cloud platforms (AWS, Azure, GCP).
• Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols, and common software applications.
• Experience with scripting languages (e.g., Python, PowerShell) for automation is a plus.
• Excellent diagnostic and problem-solving skills, with a methodical approach to issue resolution.
• Outstanding communication, interpersonal, and customer service skills, with the ability to empathize and de-escalate customer concerns.
• Proven ability to work independently and manage workload effectively in a remote environment.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• A strong desire to help customers and a commitment to delivering exceptional support.