95 Support Services jobs in Letchworth Garden City

About Us:

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.

What you'll be doing:

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service.

The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them.

The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database.

The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays.

What makes you a great fit

• You’re a great communicator – you’ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren’t afraid to pick up phone (even when they’re frustrated!) and can communicate simple, straightforward advice and information
li>You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams!
• You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution.
• You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time.
• You re a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they’ll do for you when you join us.

What you’ll get from us

• G eat prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered!
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
< i>25 days annual leave + bank holidays
• Active workplace committees (Social / Wellness)

Sounds like you?

If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat about the role.

About Us:

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.

What you'll be doing:

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service.

The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them.

The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database.

The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays.

What makes you a great fit

• You’re a great communicator – you’ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren’t afraid to pick up phone (even when they’re frustrated!) and can communicate simple, straightforward advice and information
li>You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams!
• You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution.
• You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time.
• You re a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they’ll do for you when you join us.

What you’ll get from us

• G eat prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered!
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
< i>25 days annual leave + bank holidays
• Active workplace committees (Social / Wellness)

Sounds like you?

If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat about the role.

Bionic is a tech-enabled business switching service. We empower small business owners with a radically better way for them to sort their business essentials through smart technology.

We've evolved into a digital business, investing heavily in talent and a new tech platform, alongside developing unique 'hybrid' web and voice customer journeys, in addition to expanding our range of products. By combining smart technology with world class human service, we help match small business customers with the right energy, insurance, connectivity and finance providers and products - with speed, convenience, clarity and trust.

The Role

Location & Ways of Working:

This position is primarily based on-site at our Luton office. Depending on workload fluctuations or staffing needs, you may occasionally be required to work from our London or Chelmsford offices. Additionally, as part of a rotating schedule, there is an expectation to work from our Chelmsford office one day every four weeks to ensure adequate coverage.

We're looking for an experienced first-line Service Desk Analyst to join our team where innovative ideas and projects come to life.

As a Service Desk Analyst, you'll be part of the Tech Ops Team, supporting our Luton Office and providing remote support to another 500 users across 3 further offices, and a remote field-based team.

Day to day responsibilities:

As a Service Desk Analyst your key responsibilities will be:

• First line support to the business and proactive maintenance

• Ensuring all incidents & requests are logged correctly & resolved to SLA

• Resolution of incidents where possible and achieving a high first line fix rate

• Escalating incidents appropriately and in a timely manner

• Performing root cause analysis on problem tickets

• All user administration to accounts on request

• Hardware support to include desktops, laptops, MFDs and all peripherals
• Assisting with project work
  

Requirements

You'll have an aptitude for technology, be a great problem solver and have a passion to learn and grow. A can-do attitude will get you far, but a will-do attitude will get you even further and we'll support you on that journey.

You'll also be able to demonstrate:

• Prior experience in a Service Desk Support role

• Experience of supporting Windows 10, 11 and O365 suite

• Experience of supporting Mac OS devices

• Desktop and laptop hardware installation and troubleshooting experience

• Your experience using machine imaging technologies

• Cyber security awareness

• Strong communication skills
• That you're a driven team player

Interview process

• Initial conversation with one of our Talent Acquisition Team

• 1st stage interview with the hiring manager and a colleague on the Service Desk Team
• Final stage interview with our Head of Tech Ops

About Bionic Group

Bionic has over 630 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We're one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing

Job Title: 1st line service desk engineer  (MSP)

Salary: up to 30k doe

Location: Borehamwood + Hybrid at least 1 day at home

Term: Permanent

Benefits: 22 days AL rising to 25 with service +BHs + Company pension

Training: Tailored training path with vendor specific accreditations

We are looking for a 1st Line Service Desk Engineer  to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.

We're a team of dedicated IT professionals  looking for someone to join the team and continue our mission of providing world-class IT services  to a diverse and expanding list of clients.

You should have at least 2  years  working in a commercial IT Support environment  - preferably within a Managed Service Provider. You must have an enthusiastic  and ambitious  attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.

You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rd line engineering team if required.  You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:

• Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
• Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
• Email services (Exchange, Exchange Online, Mimecast, Gmail)
• MDM Solutions (Intune, Jamf)
• SharePoint Online and Teams setup and configuration
• Microsoft Azure administration
• Hosted Telephony
• Windows Server, GPO, AD, File Servers and any other server roles.
• Deployment and implementation of new workstations and network hardware across multiple remote sites.
• General desktop support, Hardwaresoftware diagnosis and break fix.
• Windows OS 7,8 and 10
• DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
• Interest and exposure to security (Firewalls, Windows security – server and workstation)

Ind/Letchworth

Job Title: 1st line service desk engineer  (MSP)

Salary: up to 30k doe

Location: Borehamwood + Hybrid at least 1 day at home

Term: Permanent

Benefits: 22 days AL rising to 25 with service +BHs + Company pension

Training: Tailored training path with vendor specific accreditations

We are looking for a 1st Line Service Desk Engineer  to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.

We're a team of dedicated IT professionals  looking for someone to join the team and continue our mission of providing world-class IT services  to a diverse and expanding list of clients.

You should have at least 2  years  working in a commercial IT Support environment  - preferably within a Managed Service Provider. You must have an enthusiastic  and ambitious  attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.

You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rd line engineering team if required.  You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:

• Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
• Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
• Email services (Exchange, Exchange Online, Mimecast, Gmail)
• MDM Solutions (Intune, Jamf)
• SharePoint Online and Teams setup and configuration
• Microsoft Azure administration
• Hosted Telephony
• Windows Server, GPO, AD, File Servers and any other server roles.
• Deployment and implementation of new workstations and network hardware across multiple remote sites.
• General desktop support, Hardwaresoftware diagnosis and break fix.
• Windows OS 7,8 and 10
• DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
• Interest and exposure to security (Firewalls, Windows security – server and workstation)

Ind/Letchworth

Job Description: 3rd line service desk engineer ( MSP experience required)

Location: Borehamwood( Hybrid)

Hours: Mon Fri - 8-5pm

Duration: Permanent

Salary: 40-45k DOE

Role Description:


This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.

Qualifications

· A bachelors degree in computer science, Information Technology, or equivalent work experience

· Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services

· Experience with operating systems including Windows Server 2012+ and Windows 10

· Experience with PowerShell and scripting languages is a plus.

· Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.

· Experience in an MSP environment is preferred.

· Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.

· Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.


We are looking for someone who:


· Has a natural aptitude for troubleshooting and problem-solving.

· Embraces continual change and process improvement.

· Can express ideas and information clearly and concisely.

· Plans and manages own workflow on a daily basis to ensure the achievement of KPIs

· Demonstrates a passion for customers and delivering service excellence.

· Proactively keeps up to date with technologies supported by us, including:

o Firewalls

o Network routing and switching

o Office 365

o Enterprise Mobility & Security including Intune and Azure AD

o Wireless Networking

o Server hardware

o Virtualisation technologies: VMware, vSphere, Zerto

o MS Windows Server Hyper-V

o Azure

o Active Directory

o Exchange and Exchange Online

o SQL

o Teams

o SharePoint

o Anti-Virus technologies including Bitdefender.

You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up.



IND/LET

Job Title: 1st line service desk engineer  (MSP)

Salary: up to 30k doe

Location: Borehamwood + Hybrid at least 1 day at home

Term: Permanent

Benefits: 22 days AL rising to 25 with service +BHs + Company pension

Training: Tailored training path with vendor specific accreditations

We are looking for a 1st Line Service Desk Engineer  to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.

We're a team of dedicated IT professionals  looking for someone to join the team and continue our mission of providing world-class IT services  to a diverse and expanding list of clients.

You should have at least 2  years  working in a commercial IT Support environment  - preferably within a Managed Service Provider. You must have an enthusiastic  and ambitious  attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.

You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rd line engineering team if required.  You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:

• Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
• Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
• Email services (Exchange, Exchange Online, Mimecast, Gmail)
• MDM Solutions (Intune, Jamf)
• SharePoint Online and Teams setup and configuration
• Microsoft Azure administration
• Hosted Telephony
• Windows Server, GPO, AD, File Servers and any other server roles.
• Deployment and implementation of new workstations and network hardware across multiple remote sites.
• General desktop support, Hardwaresoftware diagnosis and break fix.
• Windows OS 7,8 and 10
• DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
• Interest and exposure to security (Firewalls, Windows security – server and workstation)

Ind/Letchworth

Job Description: 3rd line service desk engineer ( MSP experience required)

Location: Borehamwood( Hybrid)

Hours: Mon Fri - 8-5pm

Duration: Permanent

Salary: 40-45k DOE

Role Description:


This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.

Qualifications

· A bachelors degree in computer science, Information Technology, or equivalent work experience

· Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services

· Experience with operating systems including Windows Server 2012+ and Windows 10

· Experience with PowerShell and scripting languages is a plus.

· Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.

· Experience in an MSP environment is preferred.

· Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.

· Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.


We are looking for someone who:


· Has a natural aptitude for troubleshooting and problem-solving.

· Embraces continual change and process improvement.

· Can express ideas and information clearly and concisely.

· Plans and manages own workflow on a daily basis to ensure the achievement of KPIs

· Demonstrates a passion for customers and delivering service excellence.

· Proactively keeps up to date with technologies supported by us, including:

o Firewalls

o Network routing and switching

o Office 365

o Enterprise Mobility & Security including Intune and Azure AD

o Wireless Networking

o Server hardware

o Virtualisation technologies: VMware, vSphere, Zerto

o MS Windows Server Hyper-V

o Azure

o Active Directory

o Exchange and Exchange Online

o SQL

o Teams

o SharePoint

o Anti-Virus technologies including Bitdefender.

You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up.



IND/LET

Job Title: 1st line service desk engineer  (MSP)

Salary: up to 30k doe

Location: Borehamwood + Hybrid at least 1 day at home

Term: Permanent

Benefits: 22 days AL rising to 25 with service +BHs + Company pension

Training: Tailored training path with vendor specific accreditations

We are looking for a 1st Line Service Desk Engineer  to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.

We're a team of dedicated IT professionals  looking for someone to join the team and continue our mission of providing world-class IT services  to a diverse and expanding list of clients.

You should have at least 2  years  working in a commercial IT Support environment  - preferably within a Managed Service Provider. You must have an enthusiastic  and ambitious  attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.

You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rd line engineering team if required.  You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:

• Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
• Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
• Email services (Exchange, Exchange Online, Mimecast, Gmail)
• MDM Solutions (Intune, Jamf)
• SharePoint Online and Teams setup and configuration
• Microsoft Azure administration
• Hosted Telephony
• Windows Server, GPO, AD, File Servers and any other server roles.
• Deployment and implementation of new workstations and network hardware across multiple remote sites.
• General desktop support, Hardwaresoftware diagnosis and break fix.
• Windows OS 7,8 and 10
• DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
• Interest and exposure to security (Firewalls, Windows security – server and workstation)

Ind/Letchworth