28 Support Services jobs in Royston

Job Title: Service Desk Analyst
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: 16.25 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week, rotating shifts including weekends (on a rota)
Start: ASAP

Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities.

What You'll Be Doing:

• Providing 1st and 2nd line technical support to internal users, including international teams
• Managing and resolving a wide range of IT issues through the service desk system
• Building and configuring desktops and other hardware as part of project rollouts
• Working to SLAs and escalating more complex issues where necessary
• Delivering excellent customer service with clear communication and follow-up
• Supporting a hybrid environment including Windows and Google Workspace technologies

What We're Looking For:

• Prior experience in a 1st line support or IT service desk role
• Confident with troubleshooting within Windows and Google environments
• Excellent communication skills and a strong customer service approach
• Willingness to work a rotating shift pattern including weekend coverage
• Hands-on skills in hardware builds or desktop support would be a bonus

This is a great role for someone looking to grow their technical support skills in a collaborative and fast-moving IT environment.

Apply today to find out more and get started quickly.

About Us:

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.

What you'll be doing:

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service.

The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them.

The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database.

The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays.

What makes you a great fit

• You’re a great communicator – you’ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren’t afraid to pick up phone (even when they’re frustrated!) and can communicate simple, straightforward advice and information
li>You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams!
• You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution.
• You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time.
• You re a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they’ll do for you when you join us.

What you’ll get from us

• G eat prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered!
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
< i>25 days annual leave + bank holidays
• Active workplace committees (Social / Wellness)

Sounds like you?

If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat about the role.

About Us:

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.

What you'll be doing:

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service.

The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them.

The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database.

The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays.

What makes you a great fit

• You’re a great communicator – you’ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren’t afraid to pick up phone (even when they’re frustrated!) and can communicate simple, straightforward advice and information
li>You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams!
• You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution.
• You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time.
• You re a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they’ll do for you when you join us.

What you’ll get from us

• G eat prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered!
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
< i>25 days annual leave + bank holidays
• Active workplace committees (Social / Wellness)

Sounds like you?

If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat about the role.

Bionic is a tech-enabled business switching service. We empower small business owners with a radically better way for them to sort their business essentials through smart technology.

We've evolved into a digital business, investing heavily in talent and a new tech platform, alongside developing unique 'hybrid' web and voice customer journeys, in addition to expanding our range of products. By combining smart technology with world class human service, we help match small business customers with the right energy, insurance, connectivity and finance providers and products - with speed, convenience, clarity and trust.

The Role

Location & Ways of Working:

This position is primarily based on-site at our Luton office. Depending on workload fluctuations or staffing needs, you may occasionally be required to work from our London or Chelmsford offices. Additionally, as part of a rotating schedule, there is an expectation to work from our Chelmsford office one day every four weeks to ensure adequate coverage.

We're looking for an experienced first-line Service Desk Analyst to join our team where innovative ideas and projects come to life.

As a Service Desk Analyst, you'll be part of the Tech Ops Team, supporting our Luton Office and providing remote support to another 500 users across 3 further offices, and a remote field-based team.

Day to day responsibilities:

As a Service Desk Analyst your key responsibilities will be:

• First line support to the business and proactive maintenance

• Ensuring all incidents & requests are logged correctly & resolved to SLA

• Resolution of incidents where possible and achieving a high first line fix rate

• Escalating incidents appropriately and in a timely manner

• Performing root cause analysis on problem tickets

• All user administration to accounts on request

• Hardware support to include desktops, laptops, MFDs and all peripherals
• Assisting with project work
  

Requirements

You'll have an aptitude for technology, be a great problem solver and have a passion to learn and grow. A can-do attitude will get you far, but a will-do attitude will get you even further and we'll support you on that journey.

You'll also be able to demonstrate:

• Prior experience in a Service Desk Support role

• Experience of supporting Windows 10, 11 and O365 suite

• Experience of supporting Mac OS devices

• Desktop and laptop hardware installation and troubleshooting experience

• Your experience using machine imaging technologies

• Cyber security awareness

• Strong communication skills
• That you're a driven team player

Interview process

• Initial conversation with one of our Talent Acquisition Team

• 1st stage interview with the hiring manager and a colleague on the Service Desk Team
• Final stage interview with our Head of Tech Ops

About Bionic Group

Bionic has over 630 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We're one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing

Job Advertisement: Service Desk Analyst - Days
Location: Peterborough (Fully on site)
Contract Type: Temporary (Ongoing)
Hourly Rate: 12.84
Working Pattern: Full Time (7 AM - 7 PM, 5 days out of 7, roughly one weekend a month)

Are you ready to take your career to the next level in the vibrant world of Information Technology & Telecommunications? Our client is on the lookout for a dedicated and enthusiastic Service Desk Analyst to join their growing team! If you're passionate about customer service and thrive in a fast-paced environment, this is the opportunity for you!

Why Join Us?

• Be Part of Something Big : As our client expands, you'll play a crucial role in delivering exceptional service that reflects the company's values.
• Supportive Culture : Work with hard-working and customer-focused individuals who are committed to excellence.
• Perks Galore : Enjoy wellbeing support, employee discounts, and a friendly, professional atmosphere that values your contributions.

Key Responsibilities:

• Create Positive Experiences : Present a professional image of the company, ensuring customers enjoy a seamless journey.
• Clear Communication : Be transparent in all interactions, helping customers understand their situations.
• Policy Adherence : Follow all policies and procedures to ensure compliant and effective outcomes.
• Enhance Customer Experience : Challenge existing processes to improve service quality continually.
• Vulnerable Customer Support : Manage sensitive incidents with empathy and appropriate action.
• Complaint Resolution : Identify, record, and resolve complaints promptly, aiming for first-contact resolutions.
• Incident Reporting : Report any operational breaches to maintain high standards.
• Customer Engagement : Use various tools to initiate and maintain effective contact with customers.
• Effective Problem Solving : utilise questioning techniques to identify issues and provide timely resolutions.

Skills Required:

• A confident telephone manner that puts customers at ease
• Excellent verbal and written communication skills
• Ability to work towards targets and meet deadlines
• Strong team player with the capability to work independently
• Exceptional multi-tasking abilities
• Keen attention to detail to ensure nothing slips through the cracks

What We're Looking For:
We want individuals who are driven, proactive, and passionate about delivering outstanding customer service. If you have call centre experience and the skills and enthusiasm to create memorable customer interactions, we want to hear from you!

Ready to Apply?
If you're excited about joining a dynamic team and making a difference, don't hesitate! Apply now and start your journey with us as a Service Desk Analyst in Peterborough. Let's create excellent customer experiences together!

This is a temporary position with an hourly rate of 12.84. Please note the working hours are 7 AM to 7 PM, five days a week, including roughly one weekend a month. This position is fully on site.

We can't wait to welcome you on board!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Advertisement: Service Desk Analyst - Nights
Location: Peterborough- Fully on site
Contract Type: Temporary (Ongoing)
Hourly Rate: 13.85
Working Pattern: Full Time (7 PM - 7 AM, 5 days out of 7, roughly one weekend a month)

Are you ready to take your career to the next level in the vibrant world of Information Technology & Telecommunications? Our client is on the lookout for a dedicated and enthusiastic Service Desk Analyst to join their growing team! If you're passionate about customer service and thrive in a fast-paced environment, this is the opportunity for you!

Why Join Us?

• Be Part of Something Big : As our client expands, you'll play a crucial role in delivering exceptional service that reflects the company's values.
• Supportive Culture : Work with hard-working and customer-focused individuals who are committed to excellence.
• Perks Galore : Enjoy wellbeing support, employee discounts, and a friendly, professional atmosphere that values your contributions.

Key Responsibilities:

• Create Positive Experiences : Present a professional image of the company, ensuring customers enjoy a seamless journey.
• Clear Communication : Be transparent in all interactions, helping customers understand their situations.
• Policy Adherence : Follow all policies and procedures to ensure compliant and effective outcomes.
• Enhance Customer Experience : Challenge existing processes to improve service quality continually.
• Vulnerable Customer Support : Manage sensitive incidents with empathy and appropriate action.
• Complaint Resolution : Identify, record, and resolve complaints promptly, aiming for first-contact resolutions.
• Incident Reporting : Report any operational breaches to maintain high standards.
• Customer Engagement : Use various tools to initiate and maintain effective contact with customers.
• Effective Problem Solving : utilise questioning techniques to identify issues and provide timely resolutions.

Skills Required:

• A confident telephone manner that puts customers at ease
• Excellent verbal and written communication skills
• Ability to work towards targets and meet deadlines
• Strong team player with the capability to work independently
• Exceptional multi-tasking abilities
• Keen attention to detail to ensure nothing slips through the cracks

What We're Looking For:
We want individuals who are driven, proactive, and passionate about delivering outstanding customer service. If you have worked in a call centre and have the skills and enthusiasm to create memorable customer interactions, we want to hear from you!

Ready to Apply?
If you're excited about joining a dynamic team and making a difference, don't hesitate! Apply now and start your journey with us as a Service Desk Analyst in Peterborough. Let's create excellent customer experiences together!

This is a temporary position with an hourly rate of 13.85. Please note the working hours are 7 PM to 7 AM, five days a week, including roughly one weekend a month. This is a fully on site position.

We can't wait to welcome you on board!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

£58,000 - £66,000 (depending on experience)

We are seeking a dynamic and hands-on Service Desk Manager / Technical Team Lead to oversee a high-performing service desk team delivering technical support across a fast-paced, enterprise-grade IT environment. This is a fully onsite role based in Cambridge , responsible for managing .

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