What Jobs are available for Support Services in Stanford le Hope?

The company

At Fora, we’re fueled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.   

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate.  Over the last two decades we have welcomed approximately 300,000 members through our doors, with over 30,000 members today, and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.  

Fora is London’s leading provider of flexible offices. All our design-led spaces are open and supported by our dedicated front-of- house teams, five days per week.  We pride ourselves on being a highly collaborative team, with our best work happening in-person, at our Fitzrovia-based headquarters.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way. 

The role

We are recruiting for a Head of IT Support Services to lead our customer-facing support function across 65+ sites. This is a senior role, ideal for someone who has built their career on a strong technical foundation and has since evolved into a proven leader.

The successful candidate will combine hands-on technical credibility with the ability to manage and inspire a geographically dispersed team. They will shape processes, drive service improvements, and ensure that our IT support function delivers exceptional availability, reliability, and customer experience at scale.

This role requires a balance of strategic leadership and operational oversight—from mentoring engineers and managing stakeholders, to ensuring the continued success of our network based on Ruckus, Meraki and Cisco, and AV based on Yealink, and workspace technologies. Some out-of-hours work will be required.

• Lead, coach, and develop a team of 8 IT Support Engineers across multiple sites.

• Set the standard for customer experience by ensuring high availability, reliability, and performance of IT services.    
• Implement ITIL/ITSM best practices to streamline processes, improve incident resolution, and enhance reporting.

• Ensuring site documentation is available and up to date for the support teams

• Responsible for organising and managing an Out of Hours rota for the support of our customers outside of normal working hours.
• Producing and publishing the weekly, monthly, statistics related to Client IT Support.
• Working with internal and external stakeholders on the support of Customer IT Infrastructure related technologies.
• Act as the Senior escalation point for support teams for technical issues impacting the availability, reliability and performance of networks for our clients.
• Attendance at client meetings where required to represent the Company for all IT Related support issues.
• Feedback to IT Infrastructure Team where improvements can be made to processes or drive efficiencies.
• Weekend and out of office hours work maybe required for customer support issues.
• Knowledge of IT infrastructure to work on other projects as required and further the goals of the department and wider business.
• Field based and 5 days working across our portfolio.

Requirements

• Proven progression from technical IT roles into team leadership or management.

• Strong background in IT support and infrastructure, ideally within a multi-site, customer-facing environment.     Confident working with customers.
• Familiarity with managed service providers, network operations, and AV/meeting room technologies.
• Background and experience of IT organisations, ideally coming from a support background within an IT Service Provider.

• Experience in a client focused organisation.
• Good understanding and technical knowledge of current wifi, Lan, and PC operating systems, hardware, protocols and standards.
• Hands-on knowledge of collaboration and conferencing platforms (Microsoft Teams, Zoom, Webex).
• Experience working and implementing ITIL Processes.
• Networking qualifications and Relevant experience within a multisite industry

Benefits

At The Office Group, we know that  work isn’t just about working. We offer all of our employers a fantastic range of benefits, including;

• Field based and 5 days working across our portfolio
• Bonus
• 28 days annual leave
• Birthday off
• 2 weeks work from anywhere
• Annual leave purchase scheme
• Healthshield
• Study support
•  5% Pension scheme
• Life Assurance
• Discounted Gym membership
• Season Ticket Loan
• Cycle to Work Scheme
• 25% Discount at Fora Cafes

• Discounted event spaces

• Provide first-level technical support and troubleshooting for cloud-based software applications via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues reported by users.
• Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
• Guide users through step-by-step solutions to technical challenges, ensuring clear and concise explanations.
• Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
• Contribute to the development and maintenance of a comprehensive knowledge base and FAQ documentation.
• Identify recurring technical issues and proactively suggest improvements to products or processes.
• Monitor system performance and provide feedback on potential issues or enhancements.
• Ensure customer satisfaction by delivering timely and effective technical support.
• Stay up-to-date with product updates, new features, and industry best practices in cloud technology.
• Participate in training sessions to enhance product knowledge and support skills.
• Assist with user onboarding and training on our client's platform features.

• Proven experience in a technical support or helpdesk role, preferably with cloud services or SaaS products.
• Strong understanding of operating systems (Windows, macOS), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
• Familiarity with cloud computing concepts and platforms (e.g., AWS, Azure, Google Cloud).
• Excellent diagnostic and problem-solving skills with a methodical approach.
• Outstanding customer service and communication skills, both written and verbal.
• Ability to explain technical information clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
• Ability to work independently and manage time effectively in a remote environment.
• A proactive attitude and a passion for helping others.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

Hello. Welcome to Wanstor

At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you're looking for a place where your skills can thrive and grow, you'll feel right at home here

We're looking for a Service Desk Analyst to join our Not for Profit team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression.

This role goes beyond answering calls and logging tickets — it's about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers.

• Responding to client's technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.
• Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI's.
• Maintaining good customer relations, including visiting sites within the greater London area.
• Managing user accounts within Office365 and allocating licenses.
• Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed.
• Using remote tools such as MDM, Remote control & Chat to resolve user requests.
• Deploying PC's through Windows Autopilot and Intune.
• Setting up and configuring Windows based PCs and laptops.

You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -

• IT support experience at a 1st line level
• Knowledge of ITIL, incident, problem and change management.
• Experience taking responsibility and ownership of stakeholders and projects
• A desire to provide excellent, proactive, customer service
• Well organised, able to multitask and work autonomously
• Positive and energetic
• Happy to work a variety of shifts including weekends

Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.

Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.

Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.

Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.

Team Spirit: Join a friendly team and engage in various social events organised throughout the year.

Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers' needs for a quick response.

We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.

Wanstor's clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person's potential in building a successful career with Wanstor.

Core Values

We align ourselves to a core set of values & behaviours:

• For the changemakers

For those who aren't afraid to push boundaries and challenge the norm. Always one step ahead, we're here to ignite innovation and propel businesses forward.

We know that when tech runs flawlessly, everything else follows suit – giving our customers the space to pursue their next bold idea.

• For the go-getters

We're driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up.

Our track record reflects a commitment to real, lasting results that let charities care, cafés pour, and cities grow.

For those who drive forward and make good on every promise, we're here.

• For the straight talkers

We'll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn't be.

We keep it real, clear, and helpful, guiding you every step of the way

About Sota

Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.

About the Role

Join a team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota’s values and deliver excellence.

Responsibilities :

Deliver outstanding support across multiple platforms and technologies:

• Microsoft Desktop OS & Office Systems
• Microsoft Server OS & Virtualisation
• Active Directory Administration
• Networking: TCP/IP, DNS, DHCP, VPN
• Routers, Switches, Firewalls, Wireless
• Hardware: Printers, Desktops, Servers
• Mobile Devices
• Email, Antivirus & Backup solutions

• Manage incidents and requests against defined SLAs.
• Collaborate with colleagues to resolve complex issues and share knowledge.

Required Skills :

• Strong technical foundation in Microsoft and networking technologies.
• Hands-on experience with hardware and software troubleshooting.
• Ability to adapt and learn quickly in a fast-paced environment.
• Exceptional customer service and communication skills.
• Problem-solving mindset with attention to detail.
• Team player committed to quality and continuous improvement.

What We Offer

• Competitive salary and benefits.
• Opportunities for career progression and professional development .
• A culture that values innovation, collaboration, and customer success .

Equal Opportunity Statement : Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

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Primech Building Services is looking for a detail-oriented and customer-focused Service Desk Assistant to join our dynamic team. In this role, you will be the first point of contact for internal and external clients, providing support and ensuring efficient communication across various service requests.

Key Responsibilities:

• Answer incoming calls and emails, responding to queries and issues related to services provided by the company.
• Log all service requests in the ticketing system, ensuring accurate and timely documentation of each issue.
• Assist clients in troubleshooting technical problems, providing guidance and escalating issues as necessary.
• Communicate effectively with clients to provide updates on service requests and expected resolution times.
• Coordinate with internal teams to facilitate the resolution of issues and ensure client satisfaction.
• Maintain a knowledge base of common issues and solutions to assist with future queries.
• Track service desk performance metrics and generate reports for management as required.
• Contribute to the continuous improvement of service desk processes and procedures.

Requirements

• Proven experience in a customer service or help desk role, preferably within a facilities management or engineering environment.
• Strong communication skills, both written and verbal, with a customer-centric attitude.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Proficient in using help desk software and ticketing systems.
• Basic technical troubleshooting skills and a good understanding of IT systems.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills and ability to prioritize requests.
• Experience with Microsoft Office Suite (particularly Excel and Outlook).
• A team player with a positive attitude and willingness to learn.

Benefits

• Ongoing career development plan, including the opportunity to grow with Primech during its rapid rate of expansion
• Company Pension
• Training opportunities
• 21 Days Holiday plus Bank Holidays
• Team Building
• On-site gym

Bionic is a tech-enabled business switching service. We empower small business owners with a radically better way for them to sort their business essentials through smart technology.

We've evolved into a digital business, investing heavily in talent and a new tech platform, alongside developing unique 'hybrid' web and voice customer journeys, in addition to expanding our range of products. By combining smart technology with world class human service, we help match small business customers with the right energy, insurance, connectivity and finance providers and products - with speed, convenience, clarity and trust.

To support our continued growth and exciting plans, we’re looking for a Service Desk Analyst to join our Tech Operations Team in London and work in a fast-paced environment where innovative ideas and projects come to life.

The Role

In the role of Service Desk Analyst, you'll be part of the Tech Ops Team, supporting the London Office of 200 people and providing remote support to offices of another 400 users. This position is primarily located at our London office, with occasional travel - approximately once a month - to other sites (expenses covered). These visits ensure staffing levels remain sufficient to uphold consistent operational support.

You need to have an aptitude for technology, be a great problem solver and have a passion to learn and grow. A can-do attitude will get you far, but a will-do attitude will get you even further and we’ll support you on that journey.

Day to Day Responsibilities:

As the Service Desk Analyst your key responsibilities will be:

·    First line support to the business and proactive maintenance

·    Ensuring all incidents & requests are logged correctly & resolved to SLA

·    Resolution of incidents where possible and achieving a high first line fix rate

·    Escalate incidents appropriately and in a timely manner

·    Perform root cause analysis on problem tickets

·    All user administration to accounts on request

·    Hardware support to include desktops, laptops, MFDs and all peripherals

·    Assisting with project work

About You:

·    Prior experience in a Service Desk Support role 

·    Experience of supporting Windows 11 and O365 suite

·    Experience of supporting Mac OS devices

·    Desktop and laptop hardware installation and troubleshooting

·    Experience in supporting Salesforce is desirable

·    Have used machine imaging technologies

·    Worked in a cyber security aware environment

·    Strong communication skills

·    Driven team player

·    Previous experience working within a fast-paced environment is advantageous

The interview process

·    Initial conversation with our Talent Acquisition Team

·    1st stage interview with the Hiring Manager & Senior Service Desk Analyst

·    2nd stage interview face to face with our Head of Tech Ops

About Bionic Group

Bionic has 600 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing

Job Title: - Service Desk Analyst

Reporting to: - Service Desk Manager

Job type: - Permanent, full time

Location: - 5 days onsite Canary Wharf  

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Requirements

• Providing 1st and 2nd line IT Support for all colleagues regardless of location (Remote and Onsite)

• Work closely with all IT teams such as the Infrastructure, Enterprise Application Services, Business Solutions and, End User Computer (EUC) teams
• Understanding and administering technologies such as Windows 10, Active Directory, Azure, Office 365, Exchange and SCCM
• Assisting with data transfers to and from SharePoint
• Creation of KB articles for known issues/workarounds
• Configuring WVD and MFA user profiles
• Ensure all calls, incidents and service requests are responded to in accordance to agreed SLAs
• Supporting VIP related incidents and requests
• Provide customer training
• Demonstrate excellent customer service
• Managing the various tasks involved in CMA leaver and joiner process
• Assist with Manchester IT onboarding and inductions
• Provision, maintain and upgrade of end user hardware (laptops, desktops, mobiles and peripherals)
• Processing lost/stolen equipment
• Asset management
• Assist in performing daily checks such as ensuring meeting room equipment is working
• AV/Meeting room support
• Assist with any ad hoc IT project transitioning into BAU
• Ensure security policies and processes are adhered to
• Working with the existing resource to assist in equipment setup/testing in ONB when required

Person Specification:

This role would best suit an individual who has a proven track record in delivery in a similar role

Additional Information:

• Experience of working in an IT support role, with familiarity of IT Service Management tools; or completed an ITIL Foundation, Level 2 or Level 3 End User Computing qualification.
• Proven experience of working in an ITIL aligned IT Service Desk environment
• Incident Management experience, including business expectations and communication
• Experience of providing a wide range of end user device support advice
• Excellent problem solving skills
• A self-motivated achiever who gains satisfaction from providing excellent customer service
• A client facing Service Desk Analyst with good interpersonal skills in person or on calls

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website ( )

• Provide advanced technical support for cloud infrastructure and SaaS applications via various channels (phone, email, chat, ticketing system).
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues reported by enterprise clients.
• Escalate unresolved issues to Tier 3 support or engineering teams, providing detailed diagnostic information.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Mentor and guide junior support engineers, sharing technical expertise and best practices.
• Proactively monitor system performance and identify potential issues before they impact clients.
• Collaborate with product management and engineering teams to identify root causes of recurring issues and advocate for product improvements.
• Manage customer relationships, ensuring timely and effective resolution of support requests.
• Participate in on-call rotations for urgent after-hours support.
• Contribute to the development and implementation of support strategies and tools.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 4-6 years of experience in technical support, helpdesk, or systems administration, with a focus on cloud environments.
• Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS) and experience with major cloud providers (AWS, Azure, GCP).
• Proficiency in operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, HTTP), and scripting languages (e.g., PowerShell, Bash).
• Experience troubleshooting web applications, APIs, and databases.
• Excellent analytical and problem-solving skills with a methodical approach.
• Exceptional customer service orientation and communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience with ITIL best practices and ITSM tools is highly desirable.
• Relevant certifications (e.g., AWS Certified Solutions Architect, MCSA) are a plus.

Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 30+ years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years.

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.

Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022.

Headquartered in central London, with seven regional offices, the company has over 300 colleagues in an organisation centred around distinct portfolio offerings and a further central support services function.  Methods delivers multi-disciplinary and full-lifecycle services in a range of specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models.  The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services.

 The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration.

Accountabilities:

• Timely answering of support queries from multiple channels

• Promptly escalating issues to the relevant party to ensure progression

• Communicate relevant updates in daily ‘stand ups’ and as requested

• Share knowledge with team members

Responsibilities: • Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution.

• Maintain awareness of all relevant Service Level Agreements

• Deliver a high standard of customer service for all support queries

• Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers.

• Undertake server patching in line with agreed processes.

• Update records of customer environments to reflect actions taken

• Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements. • Carry out daily checks on customer environments, where required. • Contribute to knowledge bases, writing/reviewing technical knowledge articles, where relevant

• Attend weekly meetings with customer technical staff, where required.

• Visit customer sites when required.

• Any other duties as and when required commensurate with organisational position

Requirements

Essential Requirements

• Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios.

• Excellent communication skills via various channels.

• Ability to clearly communicate technical information to a non-technical audience.

• Learn quickly and keep up to date with the latest technology advancements.

• Work under own initiative, while demonstrating effective teamwork.

• Demonstrate flexibility and adaptability to meet the needs of demanding workloads.

• Deliver high quality work within the expected timescale to meet customer service level expectations.

• Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings.

• Embrace a passion for IT and technology.

• A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer’s own knowledge.

• Willingness and ability to work during weekends and out‐of‐hours when necessary (additional compensation for these hours of working will apply in line with T&Cs).

Desirable Requirements

• Previous helpdesk experience

• ITILv4

• Microsoft Certifications

• Any SQL/Linux knowledge

• Any Office 365, SharePoint, Azure experience

• Any programming/scripting experience

• Any experience of virtualisation i.e. VMWare, Hyper-V

The role is hybrid - mainly remote with 3 days onsite every 2 months. This will be at our London office in Farringdon.

Salary : £27,000 per annum

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, and inspiring leadership
• A supportive and collaborative environment

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website ( )