84 Support Specialist jobs in Brightons

• Respond to customer support requests via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and network connectivity.
• Provide clear and concise instructions to users on how to resolve technical problems.
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Escalate unresolved issues to senior support staff or relevant technical teams.
• Assist with the installation, configuration, and maintenance of computer hardware and software.
• Create and maintain technical documentation and knowledge base articles.
• Contribute to the continuous improvement of support processes and customer satisfaction.
• Proactively identify potential technical issues and suggest preventative measures.
• Participate in team meetings and training sessions to stay updated on product and service knowledge.

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, software applications, operating systems (Windows, macOS), and network fundamentals.
• Excellent problem-solving and troubleshooting skills.
• Exceptional customer service and communication skills, both verbal and written.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Familiarity with remote support tools.
• Ability to work effectively both independently and as part of a team.
• Willingness to attend the office in Glasgow, Scotland, UK as required for team collaboration and specific tasks, alongside remote working days.

Adecco are recruiting a remote Print Support Specialist for a key multi-national corporate client within the Print industry. The ideal candidate will have previous experience in reprographics offering high-quality customer service.

This is a field based role working for Xerox through Adecco visiting and supporting Xerox sites across Scotland, including Edinburgh, Glasgow and Aberdeen. This can be covering sickness/holiday or if there is a vacancy at the site and they need more support. We would send you your schedule every Friday advising which sites you would be needed at the following week. (we would arrange full training across all sites prior to you covering.) The role you would be doing onsite would be print operator/ Docucare and sometimes assisting in the mailroom.

Are you looking for a role that offers:

• variety and flexibility to perform a range of tasks and duties?
• exposure to several client sites to develop your skills in reprographics?
• the opportunity to build professional relationships with users?

This could be the opportunity for you!

Your primary responsibility as a Print Support Specialist will be to deliver an efficient and responsive print service to the customer, and continually work to achieve completed production within customer deadlines, meeting agreed SLA`s and customer satisfaction.

A pro-active, open-minded team player, you will be a logical and analytic thinker with good organisational skills and attention to detail, excellent communication skills (both verbal and written), exceptional customer service skills, and an ability to demonstrate commitment and flexibility at all times - A large proportion of our work comes in peak holiday times (Christmas, Summer holidays).

Candidate Requirements:

• Good experience of working in Print industry
• Flexibility - field-based role working across sites in central and south part of the country (including London)
• Dedication and willingness to help wherever possible
• Full, clean driving License with access to vehicle

For all roles, we will judge each individual on their skills and ability before taking into account their history. However, some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check.

Working day: Monday-Friday

Pay rate: 13.50 p/h + expenses

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser removed)/candidate-privacy.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Adecco are recruiting a remote Print Support Specialist for a key multi-national corporate client within the Print industry. The ideal candidate will have previous experience in reprographics offering high-quality customer service.

This is a field based role working for Xerox through Adecco visiting and supporting Xerox sites across Scotland, including Edinburgh, Glasgow and Aberdeen. This can be covering sickness/holiday or if there is a vacancy at the site and they need more support. We would send you your schedule every Friday advising which sites you would be needed at the following week. (we would arrange full training across all sites prior to you covering.) The role you would be doing onsite would be print operator/ Docucare and sometimes assisting in the mailroom.

Are you looking for a role that offers:

• variety and flexibility to perform a range of tasks and duties?
• exposure to several client sites to develop your skills in reprographics?
• the opportunity to build professional relationships with users?

This could be the opportunity for you!

Your primary responsibility as a Print Support Specialist will be to deliver an efficient and responsive print service to the customer, and continually work to achieve completed production within customer deadlines, meeting agreed SLA`s and customer satisfaction.

A pro-active, open-minded team player, you will be a logical and analytic thinker with good organisational skills and attention to detail, excellent communication skills (both verbal and written), exceptional customer service skills, and an ability to demonstrate commitment and flexibility at all times - A large proportion of our work comes in peak holiday times (Christmas, Summer holidays).

Candidate Requirements:

• Good experience of working in Print industry
• Flexibility - field-based role working across sites in central and south part of the country (including London)
• Dedication and willingness to help wherever possible
• Full, clean driving License with access to vehicle

For all roles, we will judge each individual on their skills and ability before taking into account their history. However, some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check.

Working day: Monday-Friday

Pay rate: 13.50 p/h + expenses

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser removed)/candidate-privacy.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Investigate and resolve complex customer issues, escalating when necessary to appropriate departments.
• Provide detailed product information and technical support to customers.
• Document all customer interactions and resolutions accurately in the CRM system.
• Assist in training and mentoring new and junior customer support representatives.
• Identify recurring customer issues and propose solutions or improvements to products/services.
• Contribute to the development and maintenance of customer support knowledge base articles and FAQs.
• Act as a point of escalation for challenging customer situations.
• Gather customer feedback and share insights with relevant teams to drive product and service improvements.
• Maintain a high level of customer satisfaction through empathetic and effective service delivery.

• Minimum of 4 years of experience in a customer support or helpdesk role, with at least 1 year in a senior or lead capacity.
• Proven ability to handle complex customer issues and de-escalate challenging situations.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work effectively as part of a team in a fast-paced environment.
• Experience in mentoring or supervising junior team members.
• A proactive approach to customer service and continuous improvement.
• Strong organizational skills and attention to detail.
• A genuine desire to provide outstanding customer experiences.

• Lead, mentor, and manage a team of customer support representatives, fostering a supportive and high-performing environment.
• Develop and implement customer support strategies to improve customer satisfaction and retention.
• Handle escalated customer inquiries and complex technical issues, providing timely and effective resolutions.
• Monitor customer support metrics and KPIs, identifying trends and areas for improvement.
• Train new support staff on products, services, and support best practices.
• Create and maintain comprehensive knowledge base articles and support documentation.
• Collaborate with other departments (e.g., Product, Engineering) to relay customer feedback and identify product improvements.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Manage support channels, including email, chat, and phone, ensuring efficient response times.
• Contribute to the continuous improvement of customer support processes and tools.
• Handle customer complaints and ensure a satisfactory resolution is achieved.

• Proven experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent understanding of customer service principles and best practices.
• Strong problem-solving and analytical skills with the ability to troubleshoot technical issues.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Experience managing a remote support team is highly desirable.
• Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to remain calm and professional under pressure.
• Strong organizational and time management skills.
• A proactive approach to identifying and addressing customer needs.
• Passion for delivering outstanding customer experiences.

• Handle escalated customer support inquiries via phone, email, and chat.
• Troubleshoot and resolve complex technical issues related to software and hardware.
• Provide clear and concise instructions and guidance to customers.
• Document all customer interactions and resolutions accurately.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Collaborate with engineering and product teams to report bugs and suggest improvements.
• Train and mentor new customer support representatives.
• Identify trends in customer issues and propose solutions to prevent recurrence.
• Contribute to the continuous improvement of customer support processes and policies.
• Ensure high levels of customer satisfaction are consistently met.

• Minimum of 3 years of experience in a customer support or technical helpdesk role.
• Proven experience in troubleshooting complex technical issues.
• Excellent communication and active listening skills.
• Strong understanding of IT systems, software applications, and operating systems.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce).
• Demonstrated ability to work effectively under pressure.
• Experience in training or mentoring junior staff is a plus.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Must be eligible to work in the UK and available to work on-site in Glasgow, Scotland, UK .