151 Support Specialist jobs in Farnborough

Our client is searching for a dedicated and customer-focused Customer Support Specialist to join their expanding team in Reading, Berkshire, UK . This role is critical in providing exceptional assistance and resolving queries for our client's diverse customer base. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat. Responsibilities include troubleshooting technical issues, guiding customers through product usage, processing orders, and resolving complaints in a timely and professional manner. Maintaining accurate customer records and escalating complex issues to appropriate departments when necessary are also key duties. The goal is to ensure a high level of customer satisfaction and retention.

The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in a customer service or helpdesk role is highly advantageous. Strong problem-solving abilities and a knack for explaining technical information clearly are essential. Proficiency with CRM software and helpdesk ticketing systems is desirable. You should be adaptable, efficient, and able to multitask in a fast-paced environment. A positive attitude, a willingness to learn, and a commitment to delivering outstanding service are paramount. This hybrid position offers a balance between in-office collaboration and the flexibility of remote work. If you are passionate about helping others and thrive in a dynamic support role, this opportunity is for you. Become an integral part of our client's commitment to unparalleled customer care.

Our client is looking for a dedicated Technical Support Specialist to join their team based in Reading, Berkshire, UK . This role involves providing first-line technical assistance and support for incoming queries and issue requests. You will respond to customer queries, in person, by phone, by email, or chat, and resolve technical hardware and software issues.

Key Responsibilities:

• Respond to user queries and requests for technical assistance across various platforms.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Walk customers through problem-solving processes.
• Follow-up and ensure all issues have been resolved to the customer's satisfaction.
• Identify and escalate situations requiring urgent attention to the relevant support teams.
• Maintain daily performance of computer systems.
• Record all service interactions and resolutions in the helpdesk system.
• Provide training and support to end-users on how to use various technological systems.
• Contribute to the creation and maintenance of IT support documentation and knowledge base articles.

Qualifications:

• Proven experience in a technical support role or similar customer service position.
• Proficiency in computer hardware and software troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with helpdesk ticketing systems.
• Knowledge of operating systems (Windows, macOS) and common software applications.
• Ability to work effectively both independently and as part of a team.
• Customer-focused attitude and a passion for providing excellent service.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Willingness to work a hybrid schedule, balancing remote and in-office work.

This role offers a blend of remote flexibility and in-office collaboration, allowing you to contribute effectively while maintaining a good work-life balance. We offer a competitive salary, opportunities for professional development, and a supportive team environment.

Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their busy Helpdesk team in **Reading, Berkshire, UK**. This role is pivotal in providing first-line technical assistance and exceptional support to a diverse range of users encountering issues with our software and hardware products. You will be the first point of contact for technical queries, responsible for diagnosing problems, offering solutions, and escalating complex issues to higher-level support teams when necessary. The ideal candidate will possess excellent communication skills, a patient demeanour, and a genuine passion for technology and problem-solving. Your responsibilities will include managing incoming support requests via phone, email, and a ticketing system, meticulously documenting all interactions, and ensuring timely resolution of issues within agreed service level agreements (SLAs). You will be expected to troubleshoot a wide array of technical problems, including software installation, configuration, network connectivity, and basic hardware troubleshooting. This role offers a fantastic opportunity to develop your technical expertise and gain in-depth knowledge of our product suite while contributing directly to customer satisfaction and retention. A strong understanding of common operating systems (Windows, macOS) and network protocols is essential. We are looking for a proactive individual who can work effectively under pressure and contribute positively to a collaborative team environment. This role is office-based, requiring your presence in our **Reading** facility.

Responsibilities:

• Provide first-line technical support via phone, email, and helpdesk software.
• Troubleshoot and resolve software, hardware, and network-related issues.
• Guide users through step-by-step solutions and provide clear instructions.
• Escalate complex problems to senior support staff or relevant departments.
• Document all support interactions and resolutions in the ticketing system.
• Maintain a high level of customer satisfaction through prompt and professional service.
• Assist with user account management and system access requests.
• Contribute to the creation and maintenance of knowledge base articles.
• Identify trends in support requests to proactively address potential issues.
• Participate in team meetings and contribute to service improvement initiatives.

Qualifications:

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Customer-centric attitude with strong problem-solving abilities.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
• Ability to work effectively in a fast-paced environment.
• Team player with a willingness to learn and adapt.
• A relevant IT certification is a plus.

Our client, a leading technology firm, is seeking a diligent and customer-focused Technical Support Specialist to join their team in Reading, Berkshire, UK . This hybrid role involves providing exceptional technical assistance to customers across various channels, including phone, email, and chat. You will be responsible for troubleshooting software and hardware issues, guiding users through solutions, and escalating complex problems when necessary. The ideal candidate will possess strong technical acumen and outstanding communication skills.

Key Responsibilities:

• Providing first-line technical support to customers, resolving queries efficiently and effectively.
• Troubleshooting and diagnosing software and hardware issues.
• Guiding customers through step-by-step solutions via phone, email, or chat.
• Documenting customer interactions, issues, and resolutions accurately in the ticketing system.
• Escalating unresolved issues to higher-level support teams when necessary.
• Contributing to the knowledge base by creating and updating support articles.
• Identifying trends in customer issues and providing feedback to the development team.
• Ensuring a high level of customer satisfaction.
• Adhering to service level agreements (SLAs).

Qualifications and Skills:

• Proven experience in a customer support or technical helpdesk role.
• Strong understanding of common software applications and operating systems (Windows, macOS).
• Familiarity with basic hardware troubleshooting.
• Excellent verbal and written communication skills.
• Patient and empathetic approach to customer service.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with ticketing systems and remote support tools.
• Strong problem-solving and analytical abilities.
• A relevant IT certification (e.g., CompTIA A+) is a plus.

This is a great opportunity to develop your career in technical support within a growing company. You will work in a collaborative environment and have access to ongoing training. The role is based in Reading, Berkshire, UK , offering a hybrid working arrangement that balances remote work with essential in-office collaboration.

New Job Opportunity - IT Support Specialist - Initial 12 Month PAYE Contract

Our Client has a requirement for an IT Support Specialist , who will be required to work on a Contract  basis in Kingston Upon Thames, Surrey.

Profile : 5-7 years experience as 1st line helpdesk WITH 2nd level activities. 

Hybrid work: after a few weeks of training office based (3 days office, 2 days home)

Contract Length : 12 month contract

Job Description:

As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK.

How can you support us? Here below your responsibilities: :

• Provide 1st and 2nd level IT support to end users resolving hardware and software issues
• Install configure and maintain operating systems and software application
• Liaise with external providers (printing, mobile and audio services)
• Participate in IT projects like upgrades, deployments and system improvements
• Prepare relevant assets to be ready for new employees’ onboarding and life cycle
• Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy
• Manage administrative privileges, passwords and user access in line with control procedures and policies
• Amend technical support documentation to ensure guidance on errors and troubleshooting within the team
• Manage support requests, incidents and resolutions in the ServiceNow help desk

What are we looking for?

• Experience : 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar
• Education : HNC, HND or bachelor’s degree or equivalent
• Technical skills : HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco
• IT skills : MS365 , Windows and Service Now

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for an IT Support Specialist looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Sales Support Specialist
Date: Oct 10, 2025
Req ID:
Location:
Stoneleigh, ENG, GB
Brand: Massey Ferguson
Workplace Type: Hybrid/Remote
Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!
The role of Sales Support Specialist is to provide industry leading levels of training and support on all current Massey Ferguson products to the dealer network and end users. The position reports to the Sales Support Manager.
**Your Impact:**
+ Provision of whole goods product training and updates to internal staff, dealers and end users. Provision of professional support at company and dealer events, including launches, shows, open days and demonstrations. Provision of professional demonstrations to the public and individual end users.
+ Liaison with other departments including sales engineering, product development, product management, training, service and FUSE to ensure that Massey Ferguson product receive industry leading levels of support. Provision of face to face and remote support to dealers and end users to address operational queries where necessary and offer advice where appropriate. Working closely with the Area Sales Managers to ensure that sales and customer satisfaction are maximized.
+ Working closely with the other Sales Support Specialists to ensure best use of resources and to provide additional support when required. Work closely with the AGCO Fuse team, Massey Ferguson Sales Support Manager and National Sales Manager to improve the take rate of MF Technology products from the factory.
+ When required to provide support to the press. Ensure maintenance of a high level of knowledge of current Massey Ferguson products and their application.
+ Gather market intelligence and help develop product strategies to help improve the factory take rate of MF Technology products. Build strong sales argumentation and develop a route to market to ensure all MF internal sales staff are fully up to speed with product developments.
**Your Experience and Qualification:**
+ Minimum level of Education required Bachelor's Degree
+ 2-5 years of Business Experience required
+ The role will require the successful candidate to have a thorough knowledge of UK agriculture and the application and use of farm machinery
+ The candidate will need to be proficient in the use of modern agricultural machinery and have a full understanding of customers expectations Must be able to work on their own initiative and with minimal supervision
+ Must hold a current full UK driving licence. Current tractor licence and handler licence would be an advantage.
**Your Benefits:**
+ Hybrid working Competitive bonus scheme
+ 26 days annual leave + additional privileged leave and ability to buy up to 5 days annual leave.
+ Pension scheme, life assurance and Group Income Protection.
+ AXA private healthcare is available.
+ Retail discounts vouchers, EAP, and access to the Yu life Wellbeing App (free and unlimited 24/7 UK-based GPs + free will service).
**Your Workplace:**
You will work hybrid/remote mode from our Stoneleigh, Warwickshire site.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.
**Join our extraordinary team today and apply now!**
**STRAIGHTFORWARD AND DEPENDABLE**
Massey Ferguson® offers a straightforward and dependable experience providing the best value for farmers around the world. Massey Ferguson® has earned the loyalty of farmers by leveraging an innate knowledge of the land, the farm, the machines, and equipment needed to get the job done. Massey Ferguson® has been a trusted partner of farmers for 175 years of innovation.
**Job Segment:** Sales Support, Sustainable Agriculture, Sales Engineer, Agricultural, Sales, Agriculture

Our client is seeking a proactive and technically skilled IT Support Specialist to join their expanding IT department. This is a remote position, providing essential technical assistance and support to employees across the organisation. You will be responsible for resolving a wide range of IT issues, ensuring minimal disruption to business operations and maintaining a high level of user satisfaction. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of various hardware and software systems, and exceptional customer service abilities. This role offers the opportunity to work from home while making a critical contribution to the company's technological infrastructure.

Key Responsibilities:

• Provide first and second-line technical support to end-users via remote access tools, email, and phone.
• Install, configure, and maintain desktop hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems (Windows, macOS), network connectivity, and core business applications.
• Manage user accounts, permissions, and access rights within Active Directory or similar systems.
• Assist with the onboarding and offboarding of employees, ensuring smooth IT transitions.
• Document technical issues and solutions in the IT support ticketing system.
• Escalate complex issues to senior IT staff or third-party vendors when necessary.
• Contribute to the development and maintenance of IT knowledge base articles and user guides.
• Assist in the monitoring of IT systems and network performance.
• Ensure compliance with company IT policies and security procedures.
• Participate in IT projects as required, such as system upgrades or office moves.
• Proactively identify potential IT problems and recommend solutions.
• Maintain a high level of customer service and professionalism in all interactions.

Required Skills and Experience:

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN).
• Familiarity with common productivity software suites (e.g., Microsoft 365, Google Workspace).
• Experience with hardware diagnostics and repair.
• Excellent problem-solving and analytical abilities.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a strong commitment to user satisfaction.
• Ability to manage time effectively and prioritise tasks in a remote work environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are advantageous.
• A proactive approach to learning new technologies.

This role is based in **Reading, Berkshire, UK**, but is a fully remote position. Join our client and play a crucial role in ensuring the smooth operation of their IT systems from home.

Our client is seeking a compassionate and dedicated Community Support Specialist to join their growing team, providing essential services and support to individuals within the community. This role offers a hybrid working model, combining remote flexibility with in-person engagement. You will play a vital role in connecting individuals with resources, offering guidance, and fostering a supportive environment. The ideal candidate possesses excellent interpersonal skills, a strong understanding of social care principles, and a genuine desire to make a positive impact.

Key Responsibilities:

• Provide direct support and advocacy for individuals and families within the community.
• Assess client needs and develop personalized support plans.
• Liaise with external agencies, services, and healthcare providers to coordinate care and access resources.
• Offer emotional support and guidance through active listening and empathetic communication.
• Assist clients in navigating complex systems, such as benefits applications and housing services.
• Facilitate group sessions and workshops focused on community well-being and empowerment.
• Maintain accurate and confidential client records, documenting all interactions and progress.
• Plan and organize community outreach events and activities to raise awareness and engagement.
• Identify emerging community needs and propose innovative solutions.
• Uphold professional standards and ethical practices in all aspects of work.
• Contribute to the development and implementation of new service initiatives.
• Provide information and signposting to relevant local resources and support networks.
• Manage a caseload of clients, ensuring regular follow-up and ongoing support.
• Collaborate with the wider team to share knowledge and best practices.
• Participate in regular supervision and team meetings to discuss case management and professional development.
• Advocate for the rights and needs of vulnerable individuals within the community.
• Work towards empowering individuals to achieve greater independence and self-sufficiency.
• Ensure adherence to safeguarding policies and procedures.
• Contribute to the evaluation of service effectiveness and client outcomes.
• Promote a positive and inclusive community atmosphere.

Qualifications:

• NVQ Level 3 or 4 in Health and Social Care, or equivalent qualification/experience.
• Proven experience in a similar community-based support or social care role.
• Excellent communication, interpersonal, and active listening skills.
• Demonstrated empathy, patience, and a non-judgmental attitude.
• Strong understanding of safeguarding principles and confidentiality.
• Ability to work independently and as part of a team.
• Proficiency in record-keeping and case management software.
• A valid driving license and access to a vehicle for local travel may be required.
• Knowledge of local services and resources within the Berkshire area.
• Resilience and ability to manage challenging situations effectively.
• Commitment to ongoing professional development.
• Adaptability to a hybrid working model, balancing remote and in-person duties.

This role requires a flexible approach, combining remote working with essential client-facing activities in Reading, Berkshire, UK .

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Reading, Berkshire, UK . This role is crucial in ensuring exceptional customer satisfaction by providing timely and effective support across various communication channels. You will be responsible for handling escalated customer inquiries, troubleshooting complex technical issues, and contributing to the continuous improvement of our support processes. The ideal candidate will possess a deep understanding of customer service best practices and a passion for delivering outstanding user experiences.

Key Responsibilities:

• Provide first-line and escalated support to customers via phone, email, and live chat.
• Diagnose and resolve technical hardware and software issues.
• Guide users through feature identification, troubleshooting, and resolution steps.
• Accurately log all customer interactions and resolutions in the CRM system.
• Identify trends in customer issues and report them to the management team for product and service enhancements.
• Develop and maintain internal knowledge base articles and customer-facing FAQs.
• Train and mentor junior support staff, fostering a collaborative and supportive team environment.
• Proactively engage with customers to ensure their needs are met and their satisfaction is maintained.
• Collaborate with other departments, such as Product and Engineering, to relay customer feedback and identify solutions.
• Contribute to the development and implementation of new support strategies and initiatives.

Qualifications:

• Proven experience in a customer support or helpdesk role, with a minimum of 3 years in a senior capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce).
• Strong technical aptitude and the ability to explain complex issues in a clear, concise manner.
• Experience with remote support tools and methodologies.
• Ability to work independently and as part of a team in a fast-paced environment.
• A proactive approach to identifying and addressing customer needs.
• Demonstrable ability to manage multiple priorities and deadlines effectively.
• A commitment to continuous learning and professional development.

This is a fantastic opportunity to grow your career with a forward-thinking company. The role offers a competitive salary and benefits package, with the flexibility of a hybrid working model, allowing for a balance between in-office collaboration and remote working. Join us and make a real difference to our customers' experience.