85 Support Specialist jobs in Farnborough
Customer Support Specialist
RG1 1DD Reading, South East
£26000 Annually
WhatJobs
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Job Description
Our client is seeking a dedicated Customer Support Specialist to join their team in Reading . This hybrid role offers a blend of working from home and in-office collaboration. You will be the first point of contact for customers, providing efficient and friendly assistance across various channels, including phone, email, and live chat. Your primary goal will be to resolve customer queries, troubleshoot technical issues, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving ability. You will be adept at understanding customer needs and providing clear, concise solutions.
Responsibilities:
Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving technical issues and product-related questions.
- Guiding customers through product features and functionalities.
- Escalating complex issues to appropriate departments when necessary.
- Maintaining accurate records of customer interactions and resolutions in the CRM system.
- Gathering customer feedback to help improve products and services.
- Contributing to the knowledge base by creating and updating FAQs and support articles.
- Achieving and exceeding customer satisfaction targets.
- Adhering to company policies and procedures.
- Providing a consistently high level of customer service.
- Previous experience in a customer service or technical support role is highly desirable.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to empathise with customers.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Good technical aptitude and problem-solving abilities.
- Ability to manage time effectively and prioritise tasks.
- A customer-centric attitude.
- Flexibility to work both remotely and from the Reading office.
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Application Support Specialist
Gerrards Cross, South East
Searchability (UK) Ltd
Posted today
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Application Support Specialist
* Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology.
* Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience.
* Immediate start available - ideal for candidates with strong SQL, applica.
WHJS1_UKTJ
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Rental Support Specialist
SL1 4SY Berkshire, South East
TOYOTA MATERIAL HANDLING UK
Posted 1 day ago
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Job Description
We are looking for a Long Term Rental Support Specialist to be part of our Rental Support team in Slough.
About the role
The role involves providing support to the Rental businesses for both existing and new customers whilst managing risks and profitability for long term success.
On a day-today basis this is what you would be doing:
- Monitor performance and offer rental support
- Develop and identify futu.
WHJS1_UKTJ
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2
Senior Customer Support Specialist
RG1 1AA Reading, South East
£28000 Annually
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Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Reading, Berkshire, UK**. This role involves providing exceptional support to customers across various channels, including phone, email, and live chat. You will be responsible for troubleshooting technical issues, resolving customer queries efficiently, and escalating complex problems to higher support tiers. The ideal candidate will possess a deep understanding of customer service principles and a proven track record of delivering outstanding customer experiences. Key responsibilities include maintaining customer satisfaction, analyzing support trends to identify areas for improvement, and contributing to the knowledge base with up-to-date solutions. You will also be involved in training junior support staff and ensuring adherence to service level agreements.
Qualifications required for this position include a minimum of 3 years of experience in a customer-facing support role, excellent communication and interpersonal skills, and strong problem-solving abilities. Proficiency in CRM software and ticketing systems is essential. The ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously is crucial. This hybrid role offers the flexibility of working both from the office in **Reading, Berkshire, UK**, and remotely, allowing for a healthy work-life balance. We are looking for individuals who are passionate about helping others and are committed to upholding the highest standards of customer care. If you are a proactive team player with a customer-centric mindset and are looking for a challenging and rewarding opportunity, we encourage you to apply. Join us and become an integral part of a supportive and growth-oriented company.
Qualifications required for this position include a minimum of 3 years of experience in a customer-facing support role, excellent communication and interpersonal skills, and strong problem-solving abilities. Proficiency in CRM software and ticketing systems is essential. The ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously is crucial. This hybrid role offers the flexibility of working both from the office in **Reading, Berkshire, UK**, and remotely, allowing for a healthy work-life balance. We are looking for individuals who are passionate about helping others and are committed to upholding the highest standards of customer care. If you are a proactive team player with a customer-centric mindset and are looking for a challenging and rewarding opportunity, we encourage you to apply. Join us and become an integral part of a supportive and growth-oriented company.
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3
Senior Customer Support Specialist
RG1 1AA Reading, South East
£28000 Annually
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Job Description
Our client, a leading provider of innovative software solutions, is looking for a highly motivated and customer-centric Senior Customer Support Specialist to join their established team in Reading, Berkshire, UK . In this crucial role, you will be the primary point of contact for our clients, providing expert technical assistance and ensuring a seamless customer experience. You will handle complex support inquiries, troubleshoot software issues, and contribute to the continuous improvement of our support processes. Your ability to empathize with customers, coupled with your technical proficiency, will be key to resolving issues efficiently and building lasting client relationships.
Key Responsibilities:
Qualifications:
This role is ideal for an experienced support professional looking to advance their career within a reputable company, offering a supportive team environment and opportunities for growth.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve complex technical issues related to our software products.
- Provide clear and concise instructions and guidance to customers on product usage and troubleshooting.
- Escalate unresolved issues to appropriate technical teams, ensuring effective resolution.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback to product development and quality assurance teams.
- Assist in the creation and maintenance of support documentation, FAQs, and knowledge base articles.
- Train and mentor junior support staff on best practices and product knowledge.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Participate in team meetings and contribute to the development of support strategies.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Gather customer feedback to identify areas for product enhancement.
Qualifications:
- Proven experience in a customer support or technical helpdesk role, with at least 3 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong technical aptitude and ability to quickly learn new software products.
- Proficiency in troubleshooting software applications and operating systems.
- Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills.
- A customer-first attitude and a passion for delivering exceptional service.
- Ability to work effectively as part of a team.
- Must be eligible to work in the UK.
This role is ideal for an experienced support professional looking to advance their career within a reputable company, offering a supportive team environment and opportunities for growth.
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4
Senior Customer Support Specialist
RG1 7LY Reading, South East
£30000 Annually
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Our client is seeking a highly experienced and dedicated Senior Customer Support Specialist to join their dynamic team in Reading, Berkshire, UK . This role is ideal for an individual with exceptional communication skills and a passion for providing outstanding customer service. You will be responsible for handling complex customer inquiries, resolving escalated issues, and mentoring junior support staff. The focus will be on ensuring customer satisfaction, improving support processes, and contributing to a positive customer experience.
Key responsibilities include:
The ideal candidate will have a minimum of 3-5 years of experience in a customer support or client services role, with at least 1 year in a senior or lead capacity. Excellent verbal and written communication skills are essential, along with strong problem-solving and analytical abilities. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is required. A proactive approach to customer service and a genuine desire to help customers succeed are paramount. This role involves a hybrid working arrangement, requiring regular attendance at the Reading, Berkshire, UK office for team collaboration and specific operational needs, alongside flexible remote working.
Key responsibilities include:
- Providing high-level technical and non-technical support to customers via phone, email, and chat.
- Investigating and resolving complex customer issues, escalating as necessary to appropriate departments.
- Mentoring and coaching junior customer support representatives, providing guidance and feedback.
- Developing and maintaining comprehensive knowledge base articles and FAQs.
- Identifying trends in customer inquiries and providing feedback to product and engineering teams.
- Assisting in the development and delivery of customer support training programs.
- Managing customer escalations and ensuring timely and effective resolution.
- Participating in quality assurance reviews of customer interactions.
- Gathering customer feedback and insights to identify areas for service improvement.
- Contributing to the achievement of departmental KPIs, such as response time, resolution rate, and customer satisfaction scores.
- Staying updated on product knowledge and industry best practices.
- Proactively identifying opportunities to enhance the customer journey and service offerings.
The ideal candidate will have a minimum of 3-5 years of experience in a customer support or client services role, with at least 1 year in a senior or lead capacity. Excellent verbal and written communication skills are essential, along with strong problem-solving and analytical abilities. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is required. A proactive approach to customer service and a genuine desire to help customers succeed are paramount. This role involves a hybrid working arrangement, requiring regular attendance at the Reading, Berkshire, UK office for team collaboration and specific operational needs, alongside flexible remote working.
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5
Remote Customer Support Specialist
RG1 2LU Reading, South East
£25000 Annually
WhatJobs
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Job Description
Our client is looking for a highly motivated and empathetic Remote Customer Support Specialist to manage incoming customer inquiries and provide exceptional service from the comfort of your own home. This fully remote position is critical to ensuring our clients' customers receive timely and effective support across multiple channels, including phone, email, and live chat. You will be the first point of contact for customers, addressing their needs, resolving issues, and providing information about products and services.
Key responsibilities include responding to customer queries promptly and professionally, diagnosing and troubleshooting common problems, escalating complex issues to the appropriate departments, and maintaining detailed records of customer interactions and resolutions in our CRM system. You will also be tasked with identifying opportunities to improve the customer experience and providing feedback to the team to enhance our support processes. Proactive engagement with customers to offer solutions and guidance is highly valued.
The ideal candidate will have previous experience in a customer service or helpdesk role, with excellent communication skills, both written and verbal. Strong problem-solving abilities and a patient, customer-centric approach are essential. Proficiency with CRM software and general computer literacy is required. You must be a self-starter, highly organized, and capable of managing your workload effectively in a remote setting. A stable internet connection and a dedicated quiet workspace are mandatory for this role. Training and ongoing support will be provided, but the ability to work independently and as part of a distributed team is paramount. We are committed to building a team that is passionate about delivering outstanding customer experiences, and this role offers a fantastic opportunity to grow within a forward-thinking organisation. This is a truly remote role, offering flexibility and autonomy to the successful candidate.
Key responsibilities include responding to customer queries promptly and professionally, diagnosing and troubleshooting common problems, escalating complex issues to the appropriate departments, and maintaining detailed records of customer interactions and resolutions in our CRM system. You will also be tasked with identifying opportunities to improve the customer experience and providing feedback to the team to enhance our support processes. Proactive engagement with customers to offer solutions and guidance is highly valued.
The ideal candidate will have previous experience in a customer service or helpdesk role, with excellent communication skills, both written and verbal. Strong problem-solving abilities and a patient, customer-centric approach are essential. Proficiency with CRM software and general computer literacy is required. You must be a self-starter, highly organized, and capable of managing your workload effectively in a remote setting. A stable internet connection and a dedicated quiet workspace are mandatory for this role. Training and ongoing support will be provided, but the ability to work independently and as part of a distributed team is paramount. We are committed to building a team that is passionate about delivering outstanding customer experiences, and this role offers a fantastic opportunity to grow within a forward-thinking organisation. This is a truly remote role, offering flexibility and autonomy to the successful candidate.
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6
Senior Customer Support Specialist
RG1 1AA Reading, South East
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client, a leading technology provider, is looking for a dedicated and experienced Senior Customer Support Specialist to join their team based in Reading, Berkshire, UK . This role is essential in ensuring our customers receive exceptional support and a positive experience with our products and services. As a Senior Specialist, you will handle complex customer inquiries, provide technical assistance, troubleshoot issues, and contribute to improving our support processes and resources. You will also play a role in mentoring junior team members and identifying trends in customer feedback to drive product enhancements.
Key Responsibilities:
Required Qualifications:
If you are a passionate customer advocate with strong problem-solving skills, we encourage you to apply.
Key Responsibilities:
- Provide high-level customer support via phone, email, and chat, resolving technical issues and answering inquiries promptly and professionally.
- Diagnose and troubleshoot complex customer problems related to our software/hardware products.
- Escalate unresolved issues to appropriate departments while maintaining ownership and ensuring timely resolution.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Assist in training and mentoring new and junior customer support representatives.
- Identify recurring customer issues and provide feedback to product development and quality assurance teams.
- Analyze customer support data to identify trends, patterns, and areas for improvement in product or service.
- Contribute to the development and implementation of customer support best practices and procedures.
- Manage customer relationships, ensuring a high level of satisfaction and retention.
- Handle sensitive customer situations with empathy and professionalism.
- Participate in team meetings, sharing insights and contributing to a positive team environment.
- Stay up-to-date with product updates, new features, and industry best practices in customer support.
Required Qualifications:
- Proven experience (minimum 3 years) in a customer support or technical support role, with at least 1 year in a senior or lead capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong technical aptitude and the ability to quickly learn new software and systems.
- Proficiency in troubleshooting and problem-solving methodologies.
- Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical information clearly to both technical and non-technical users.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- A customer-centric approach with a commitment to delivering outstanding service.
- High school diploma or equivalent; further education or certifications in a relevant field are a plus.
- Experience in (mention a specific industry, e.g., SaaS, IT services, telecommunications) is advantageous.
If you are a passionate customer advocate with strong problem-solving skills, we encourage you to apply.
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7
Remote Customer Support Specialist
RG1 1BB Reading, South East
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and customer-focused Remote Customer Support Specialist to join their expanding team, serving customers across the UK from the comfort of their own homes. This is a fully remote position, offering the flexibility to work from anywhere within the UK. As a key member of the support department, you will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and effectively. Your primary responsibilities will include answering customer calls, responding to emails and live chat messages, troubleshooting technical issues, processing orders and returns, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions, maintaining accurate records in the CRM system, and providing feedback to improve customer service processes. The ideal candidate will possess outstanding communication and interpersonal skills, with a proven ability to empathize with customers and de-escalate situations. Previous experience in a customer service or helpdesk role is highly desirable, along with proficiency in using customer support software and ticketing systems. You should be comfortable working independently, managing your time effectively, and maintaining a high level of productivity in a remote environment. A reliable internet connection and a dedicated workspace are essential. We provide comprehensive training on our products and services, ongoing support, and opportunities for career advancement within the company. If you are passionate about helping people, have a positive attitude, and thrive in a remote work setting, we encourage you to apply.
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8
Senior Customer Support Specialist
RG1 2NX Reading, South East
£28000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly growing technology firm, is seeking a dedicated and experienced Senior Customer Support Specialist to join their on-site team in Reading . This role is fundamental to providing exceptional technical assistance and resolving customer inquiries efficiently and effectively. You will be the primary point of contact for customers, offering solutions to a wide range of technical issues related to our innovative software products. Key responsibilities include handling inbound customer calls, emails, and chat support, diagnosing and troubleshooting software problems, escalating complex issues to relevant technical teams, and documenting all customer interactions accurately in the CRM system. You will also be responsible for educating customers on product features and best practices, identifying trends in customer issues to provide feedback for product improvement, and contributing to the development of knowledge base articles and support documentation. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and empathetic demeanor, and a strong technical aptitude. Previous experience in a customer support role, particularly within the tech industry, is essential. A deep understanding of our product suite and a commitment to delivering a superior customer experience are paramount. You will work closely with the product development and sales teams to ensure seamless customer satisfaction. This is a fantastic opportunity to grow your career in a supportive and dynamic work environment.
Responsibilities:
Qualifications:
Responsibilities:
- Provide comprehensive technical support to customers via phone, email, and chat.
- Diagnose and resolve customer issues related to software products.
- Escalate complex technical problems to senior support or engineering teams.
- Maintain accurate records of customer interactions and resolutions in the CRM.
- Educate customers on product features, functionality, and troubleshooting.
- Contribute to the creation and maintenance of support documentation and FAQs.
- Identify recurring customer issues and provide feedback to product development.
- Ensure a high level of customer satisfaction through timely and effective support.
- Collaborate with internal teams to resolve customer issues.
Qualifications:
- Proven experience in a customer support or technical support role, preferably in the software industry.
- Excellent communication, listening, and problem-solving skills.
- Strong technical aptitude and ability to quickly learn new software.
- Familiarity with CRM systems and ticketing software.
- Ability to work effectively in a team environment and handle challenging customer situations.
- Customer-centric approach with a commitment to providing exceptional service.
- Previous experience as a Senior Support Specialist or in a similar role is required.
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