What Jobs are available for Support Specialist in Hayes?

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
We are looking for an accomplished Senior SAP Technical Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Senior Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analyzing customer's business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
**What you'll build:**
As a Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer, solution roadmap development. You must:
+ Analyze and implement SAP support methodology.
+ Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
+ Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
+ Be able to Own, Lead and Coordinate operational tasks, escalations, process improvements.
+ Support the operation of technical system landscapes.
+ Deliver high quality and ensure stable operations.
+ Identify top issues, define action plan and drive the resolution process.
**What you bring:**
+ Minimum 5 years of SAP Technical Administration with SAP Basis skills and should have knowledge & experience on Administration and Operations of SAP solutions.
+ Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
+ Strong background in SAP Solutions, SAP technology and products and cloud technology
+ Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools
+ Hyperscalers experience
+ Solid understanding as well as experience in SAP HANA.
+ Experience in Technical Architecture/Implementation/Change Management
+ Deep experience in technical planning, implementation and configuration
+ Expert across multiple SAP and non-SAP technologies.
+ Knowledge of SAP RISE or ECS experience would be an advantage.
**Where you belong:**
SAP Enterprise Cloud Services is part of the **Customer Services & Delivery** board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery.
**#SAPECSCareers**
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Our client is seeking an empathetic and efficient Customer Support Specialist to join their team in the heart of London, England, UK . This role is crucial in ensuring our customers receive exceptional service and timely resolution to their queries. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for handling inbound customer inquiries via phone, email, and live chat, providing accurate information, troubleshooting technical issues, and escalating complex problems when necessary. A key part of your role will involve documenting customer interactions and feedback accurately in our CRM system. You'll be expected to develop a deep understanding of our products and services to offer informed support. We are looking for individuals who can remain calm and professional under pressure, demonstrating excellent problem-solving abilities. This position offers the opportunity to contribute significantly to customer satisfaction and retention. You will work closely with other departments, such as sales and technical teams, to ensure a seamless customer experience. The ability to adapt to new systems and processes quickly is essential. We value individuals who are proactive, detail-oriented, and committed to continuous improvement. This role requires a strong team player who can also work autonomously. Your contributions will directly impact our brand reputation and customer loyalty. We are committed to providing a supportive work environment where you can grow your career. If you are passionate about customer service and possess the skills to excel in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate product and service information to customers.
• Troubleshoot and resolve customer issues efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Identify opportunities to improve customer service processes.
• Gather customer feedback and relay it to relevant teams.
• Maintain a high level of customer satisfaction.
• Collaborate with internal teams to resolve customer issues.
• Stay up-to-date with product knowledge and company policies.

Qualifications:

• Previous experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent required.

Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Reading, Berkshire, UK . This role involves providing exceptional support to our diverse customer base, resolving inquiries, and ensuring customer satisfaction. You will be part of a supportive team environment, with a hybrid working model that balances office-based collaboration with remote flexibility.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve customer issues efficiently and effectively.
• Provide detailed information about products and services.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to appropriate departments when necessary.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Assist in creating and updating support documentation and FAQs.
• Contribute to a positive team atmosphere and share knowledge with colleagues.
• Meet or exceed customer service performance metrics.
• Handle customer complaints with empathy and professionalism.
• Follow communication guidelines and company policies.

Qualifications:

• Previous experience in a customer service or helpdesk role is essential.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient and empathetic approach to customer interactions.
• Ability to work collaboratively within a team.
• Familiarity with Microsoft Office Suite.
• A genuine passion for helping customers.
• Adaptability to learn new systems and processes quickly.
• Previous experience in the (Industry Specific - e.g., Tech, Finance) sector is a plus.

This hybrid role offers the best of both worlds, allowing you to benefit from in-office interaction and dedicated remote work time. If you are passionate about delivering outstanding customer experiences and looking for a challenging yet rewarding career, we want to hear from you.

Join a leading technology firm as a Customer Support Specialist, focusing on providing exceptional technical assistance. This hybrid role offers a blend of remote work and in-office collaboration based in Reading, Berkshire, UK . You will be the first point of contact for customers experiencing technical issues with our products and services. Your primary responsibility will be to diagnose problems, provide clear and effective solutions, and ensure a high level of customer satisfaction. This involves troubleshooting hardware and software issues, guiding users through setup and configuration, and escalating complex problems to higher levels of support when necessary. Strong communication skills, patience, and a genuine desire to help customers are paramount.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software and hardware products.
• Guide customers through product installation, configuration, and troubleshooting steps.
• Maintain accurate records of customer interactions and issues in the CRM system.
• Escalate complex technical issues to Tier 2 support or relevant engineering teams.
• Provide feedback to product development teams on recurring customer issues and suggestions for improvement.
• Develop and update knowledge base articles and FAQs to support self-service for customers.
• Educate customers on product features and best practices.
• Ensure customer satisfaction by delivering timely and effective support.
• Adhere to service level agreements (SLAs) for response and resolution times.

Qualifications:

• Proven experience in a customer support or technical support role.
• Strong understanding of common IT hardware and software issues.
• Excellent communication, listening, and problem-solving skills.
• Ability to explain technical concepts to non-technical users.
• Experience with CRM software and ticketing systems.
• Familiarity with remote support tools.
• Adept at managing multiple customer inquiries simultaneously.
• Patient and empathetic approach to customer service.
• High school diploma or equivalent; further technical certifications are a plus.
• Experience in the SaaS or technology industry is preferred.

This hybrid role is based at our offices in Reading, Berkshire, UK , offering a structured environment for collaboration and personal growth.

Our client, a leading provider of innovative software solutions, is seeking a highly motivated and technically adept Customer Support Specialist to join their vibrant team. This role, based in Reading, Berkshire, UK , is crucial for ensuring our customers receive exceptional support and achieve maximum value from our products. You will be the first point of contact for customer inquiries, providing timely and effective solutions to technical issues through various channels, including phone, email, and live chat. Key responsibilities include troubleshooting software problems, guiding users through product features and functionalities, documenting customer interactions and solutions in our CRM system, escalating complex issues to senior support engineers or development teams when necessary, and contributing to the knowledge base with FAQs and troubleshooting guides. The ideal candidate will possess excellent communication skills, a patient and empathetic approach to customer service, and a strong aptitude for understanding and explaining technical concepts. Previous experience in a technical support role, particularly with SaaS products, is highly desirable. Familiarity with ticketing systems and a genuine passion for helping customers resolve their issues are essential. This is a fantastic opportunity to grow your career in customer support within a dynamic tech company located in Berkshire . You will be joining a supportive team environment where your contributions are valued. A proactive attitude, strong problem-solving skills, and the ability to multitask effectively in a fast-paced environment are key. You should be comfortable working with a variety of operating systems and web technologies. The ability to empathize with customer challenges and provide clear, concise solutions is paramount.
Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software products.
• Guide customers through product features and troubleshooting steps.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex technical issues to the appropriate teams.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to the product development team.
• Proactively identify opportunities to improve the customer support experience.
• Maintain a high level of customer satisfaction.

Qualifications:

• Proven experience in a customer support or technical helpdesk role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric approach.
• Familiarity with ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with operating systems (Windows, macOS) and web browsers.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a remote team.

Join our dedicated team and help us deliver outstanding support to our users in Reading .

Our client, a rapidly growing technology firm, is seeking a highly skilled and empathetic Technical Customer Support Specialist to join their team. This role operates on a hybrid basis, offering a blend of remote work and in-office collaboration, based in the heart of London, England, UK . The successful candidate will be the first point of contact for customers experiencing technical issues with our client's innovative software solutions. You will be responsible for diagnosing problems, providing clear and concise solutions, and ensuring a high level of customer satisfaction. This role demands excellent communication skills, a strong technical aptitude, and a passion for helping users navigate and maximise their use of our products.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues reported by customers, identifying root causes and providing effective solutions.
• Guide customers through product features and functionalities, offering clear instructions and support.
• Escalate complex issues to senior support tiers or relevant development teams when necessary, providing detailed documentation.
• Maintain accurate and comprehensive records of customer interactions and resolutions in the CRM system.
• Develop and update customer-facing documentation, FAQs, and knowledge base articles.
• Proactively identify trends in customer issues and provide feedback to the product development team.
• Assist in training new customer support representatives.
• Contribute to improving the overall customer support experience and processes.
• Ensure customer satisfaction by delivering exceptional service and support.

Qualifications:

• Proven experience in a technical customer support or helpdesk role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Experience with remote support tools.
• A patient and empathetic approach to customer service.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Familiarity with SaaS products is a plus.
• Flexibility to work occasional evenings or weekends if required.

This hybrid position requires regular attendance at our London, England, UK office, fostering a collaborative team environment.

Do you want to join a cutting-edge fintech organisation that’s revolutionising the financial markets with their innovative trading platform? We’re seeking a talented Client Service Specialist to join this dynamic and technical team, shaping the future success of the business.

Your Role:

As a Support Specialist, you’ll play a key role in ensuring the smooth operation and reliability of the platform.

If you're looking to join an innovative company with a fantastic working culture then apply today!

Your responsibilities will include:

Application Support and Deployment: Deliver high-quality support for our trading applications and ensure seamless deployments.

Monitoring Systems: Configure, tune, and optimise monitoring systems for maximum efficiency.

Incident Response: Manage and resolve incidents effectively to maintain platform stability and client satisfaction.

Client Management: Work closely with clients, providing exceptional service and building lasting relationships.

Must-Haves:

FIX Protocol experience

Strong experience with Linux servers.

Background in FX trading or application support.

Desirables:

Scripting skills in any language (e.g., Python, Bash, or similar).

Location:

London (4x per week onsite)

Salary:

£50k-70k

Job Description

Job Description

Client Support Specialist – Disputes

This is a client-facing position within the Solution Operations team, offering hands-on experience supporting legal teams with electronic bundle management across Litigations, Arbitrations, Inquests, and Inquiries. You’ll work closely with internal departments in a fast-paced, collaborative environment, helping to deliver an effective external service while contributing to the development of internal systems and processes.

The company is known for its people-first culture and is looking for a bright, proactive, and tech-savvy individual who’s keen to grow within the team and build a long-term career.

Key Responsibilities:

• Provide disputes technology support, including uploading and organising electronic documentation per client instructions

• Liaise directly with solicitors and barristers via phone and email, advising on best practices and resolving technical queries

• Conduct quality checks across multiple concurrent matters

• Manage team inboxes and internal communications efficiently

• Convert and manipulate Excel/CSV files for data import/export

• Troubleshoot client-reported issues and coordinate internal resolution

• Assist with hearing bundle exports, printing, and quality control

• Collaborate with Client Services to ensure smooth hearing delivery

• Accurately record task information for billing

What We’re Looking For:

• Strong attention to detail and ability to manage competing priorities

• Excellent communication skills and confident telephone manner

• Proficiency in Microsoft Office (especially Excel) and Adobe Acrobat

• Interest in technology, systems, and process improvement

• Experience in a professional, client-facing support role (legal tech preferred)

• Willingness to learn and use initiative

• Ability to work independently and as part of a team

Working Hours:

Rotating weekly shifts: Between 8am - 7pm

Benefits Include:

• Contributory pension plan

• 26 days annual leave + flexible working

• Private health insurance

• Loyalty share scheme

• Enhanced maternity/paternity leave

• Employee assistance programme

• EV salary sacrifice & cycle to work scheme

• Calm and mindfulness sessions

• Charity/dependent cover leave

• Modern office space & regular social event