275 Support Specialist jobs in Hayes

At Fuse, we're building a fully integrated energy company, from developing solar, wind, and hydrogen to power trading & distributed energy installations. We sell directly to energy consumers, cutting out the middleman to reduce costs and pass on savings to customers.

But we’re not stopping there.
We’re also building the Energy Network: a decentralised network of smart devices where users get rewarded in Energy Dollars for electrifying their homes, shifting usage to off-peak hours, and helping balance the grid. The energy network helps the grid achieve energy stability, a crucial requirement for growth of AI data centers and energy intensive industries. 

About the Role

Fuse is looking for a dedicated and proactive Customer Support Specialist to join our team. In this role, you’ll be the first point of contact for our customers, ensuring they receive outstanding support at every stage—from onboarding to day-to-day assistance. You’ll handle inquiries, resolve account issues, and deliver solutions that reflect our commitment to exceptional service.

This is a shift-based position, including overnight shifts, as part of our mission to provide industry-leading 24/7 customer support.

As a Customer Support Specialist at Fuse, you’ll gain hands-on experience in the fast-growing renewable energy sector while building the foundation for long-term growth within the company as we continue to scale and expand.

Key Responsibilities

• Deliver excellent after-sales support through chat channel and emails
• Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach.
• Resolve service-related issues quickly and professionally.
• Offer advice to customers on how to maximise their energy savings.
• Work collaboratively with internal teams to continuously improve the customer experience.
• Work 40 hours in shifts per week (including overnight shifts, with additional pay)

Requirements

• Bachelor’s degree.
• Exceptional verbal and written communication skills.
• Ability to work both independently and collaboratively in a team environment.
• Excellent communication skills and a genuine passion for helping customers.
• Strong problem-solving skills and the ability to manage challenging situations with patience.
• Interest in the energy industry and a desire to help customers make informed decisions.
• Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary.
• Ability to work in-office.

Benefits

• Competitive salary
• Biannual bonus scheme
• Fully expensed tech to match your needs
• Paid annual leave
• Deliveroo breakfast and dinner for office based employees

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client is looking for a dedicated Technical Support Specialist to join their team based in Reading, Berkshire, UK . This role involves providing first-line technical assistance and support for incoming queries and issue requests. You will respond to customer queries, in person, by phone, by email, or chat, and resolve technical hardware and software issues.

Key Responsibilities:

• Respond to user queries and requests for technical assistance across various platforms.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Walk customers through problem-solving processes.
• Follow-up and ensure all issues have been resolved to the customer's satisfaction.
• Identify and escalate situations requiring urgent attention to the relevant support teams.
• Maintain daily performance of computer systems.
• Record all service interactions and resolutions in the helpdesk system.
• Provide training and support to end-users on how to use various technological systems.
• Contribute to the creation and maintenance of IT support documentation and knowledge base articles.

Qualifications:

• Proven experience in a technical support role or similar customer service position.
• Proficiency in computer hardware and software troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with helpdesk ticketing systems.
• Knowledge of operating systems (Windows, macOS) and common software applications.
• Ability to work effectively both independently and as part of a team.
• Customer-focused attitude and a passion for providing excellent service.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Willingness to work a hybrid schedule, balancing remote and in-office work.

This role offers a blend of remote flexibility and in-office collaboration, allowing you to contribute effectively while maintaining a good work-life balance. We offer a competitive salary, opportunities for professional development, and a supportive team environment.

Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their busy Helpdesk team in **Reading, Berkshire, UK**. This role is pivotal in providing first-line technical assistance and exceptional support to a diverse range of users encountering issues with our software and hardware products. You will be the first point of contact for technical queries, responsible for diagnosing problems, offering solutions, and escalating complex issues to higher-level support teams when necessary. The ideal candidate will possess excellent communication skills, a patient demeanour, and a genuine passion for technology and problem-solving. Your responsibilities will include managing incoming support requests via phone, email, and a ticketing system, meticulously documenting all interactions, and ensuring timely resolution of issues within agreed service level agreements (SLAs). You will be expected to troubleshoot a wide array of technical problems, including software installation, configuration, network connectivity, and basic hardware troubleshooting. This role offers a fantastic opportunity to develop your technical expertise and gain in-depth knowledge of our product suite while contributing directly to customer satisfaction and retention. A strong understanding of common operating systems (Windows, macOS) and network protocols is essential. We are looking for a proactive individual who can work effectively under pressure and contribute positively to a collaborative team environment. This role is office-based, requiring your presence in our **Reading** facility.

Responsibilities:

• Provide first-line technical support via phone, email, and helpdesk software.
• Troubleshoot and resolve software, hardware, and network-related issues.
• Guide users through step-by-step solutions and provide clear instructions.
• Escalate complex problems to senior support staff or relevant departments.
• Document all support interactions and resolutions in the ticketing system.
• Maintain a high level of customer satisfaction through prompt and professional service.
• Assist with user account management and system access requests.
• Contribute to the creation and maintenance of knowledge base articles.
• Identify trends in support requests to proactively address potential issues.
• Participate in team meetings and contribute to service improvement initiatives.

Qualifications:

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Customer-centric attitude with strong problem-solving abilities.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
• Ability to work effectively in a fast-paced environment.
• Team player with a willingness to learn and adapt.
• A relevant IT certification is a plus.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com  is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date.

Role Overview

We are seeking a skilled and client-focused Technical Support Specialist  to manage internal IT systems, provide technical support to clients, and assist with the deployment of both software and hardware solutions. The role also involves supporting client account management to ensure a seamless service experience.

Key Responsibilities

• Manage the company’s IT infrastructure .
• Provide technical IT support  to clients.
• Support with the installation and deployment of software  as well as any permanent or temporary company hardware provided to clients.
• Assist with client account management  to ensure smooth operations and strong client relationships.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–4 years of experience in IT support, technical support, or systems administration .
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with software installation, hardware setup, and system maintenance .
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Experience in a client-facing IT support role  is a plus.

Our client, a rapidly growing technology firm, is seeking a highly proficient Senior Technical Support Specialist to join their esteemed customer service team. This role, based in our **Reading, Berkshire, UK** office with a hybrid working arrangement, focuses on providing expert-level technical assistance for our suite of cloud-based services. You will be the go-to person for complex technical issues, troubleshooting intricate problems, and ensuring a seamless experience for our diverse clientele. This position requires a blend of deep technical expertise, excellent problem-solving abilities, and outstanding customer interaction skills.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat, addressing complex issues related to cloud infrastructure, software applications, and integrations.
• Diagnose, troubleshoot, and resolve technical problems efficiently and accurately, escalating to engineering teams when necessary.
• Document all support interactions, resolutions, and technical knowledge base articles to improve support efficiency and customer self-service.
• Proactively monitor customer environments and identify potential issues before they impact service delivery.
• Conduct in-depth training sessions and provide guidance to customers on best practices for using our cloud services.
• Collaborate with product development and engineering teams to relay customer feedback, identify trends, and contribute to product improvements.
• Develop and maintain a high level of expertise in our client's cloud product offerings and underlying technologies.
• Assist in the onboarding of new customers, ensuring a smooth transition and successful implementation of services.
• Participate in on-call rotations to provide extended support coverage as needed.

Qualifications and Experience:

• Proven experience in a senior technical support or systems administration role, preferably within a cloud services environment.
• In-depth knowledge of cloud computing concepts (IaaS, PaaS, SaaS) and major cloud platforms (AWS, Azure, GCP).
• Strong troubleshooting skills across operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and web technologies.
• Experience with scripting languages (e.g., Python, PowerShell) for automation is highly advantageous.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical users.
• Customer-focused mindset with a passion for delivering exceptional support.
• Ability to work independently and as part of a collaborative team in a hybrid setting.
• Relevant certifications (e.g., AWS Certified Solutions Architect, CompTIA Cloud+) are a plus.

This hybrid role offers the chance to work with innovative technology and a supportive team in a key location. If you are a technically adept problem-solver with a passion for customer success, we encourage you to apply.

Our client is seeking a dedicated and technically adept Customer Support Specialist to join their busy team in the heart of **London, England, UK**. This role is vital in providing exceptional first-line technical support to a diverse customer base, resolving issues efficiently and ensuring a positive customer experience. You will be the first point of contact for customers encountering technical challenges with our client's products or services, offering clear guidance and solutions through various channels.

Key Responsibilities:

• Respond to customer inquiries and support requests via phone, email, and live chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software, hardware, and connectivity.
• Guide customers through step-by-step solutions, clearly explaining technical concepts in an easy-to-understand way.
• Escalate complex or unresolved issues to appropriate technical teams or senior support staff, ensuring thorough documentation.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the ticketing system.
• Contribute to the development and maintenance of a knowledge base with FAQs and troubleshooting guides.
• Identify recurring customer issues and provide feedback to product and development teams for potential improvements.
• Proactively identify opportunities to improve customer satisfaction and support processes.
• Assist with onboarding new customers and providing initial setup guidance.
• Stay up-to-date with product updates, new features, and technical advancements.
• Adhere to service level agreements (SLAs) and team performance metrics.

Qualifications and Skills:

• Previous experience in a customer service or technical support role is essential.
• Strong understanding of common IT concepts, including operating systems, networking, and common software applications.
• Excellent problem-solving and analytical skills.
• Exceptional communication and active listening skills.
• Ability to explain technical information clearly and concisely to non-technical users.
• Proficiency in using customer support software and ticketing systems.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A proactive approach to learning and adapting to new technologies.
• Relevant technical certifications (e.g., CompTIA A+) are a plus.
• This role requires a hybrid working arrangement, balancing in-office collaboration in **London, England, UK** with remote work flexibility.

This is an exciting opportunity to provide crucial technical support within a dynamic company. Our client offers a supportive team environment, ongoing training, and the chance to grow your career in customer support and technology.

Our client, a leading technology firm, is seeking a diligent and customer-focused Technical Support Specialist to join their team in Reading, Berkshire, UK . This hybrid role involves providing exceptional technical assistance to customers across various channels, including phone, email, and chat. You will be responsible for troubleshooting software and hardware issues, guiding users through solutions, and escalating complex problems when necessary. The ideal candidate will possess strong technical acumen and outstanding communication skills.

Key Responsibilities:

• Providing first-line technical support to customers, resolving queries efficiently and effectively.
• Troubleshooting and diagnosing software and hardware issues.
• Guiding customers through step-by-step solutions via phone, email, or chat.
• Documenting customer interactions, issues, and resolutions accurately in the ticketing system.
• Escalating unresolved issues to higher-level support teams when necessary.
• Contributing to the knowledge base by creating and updating support articles.
• Identifying trends in customer issues and providing feedback to the development team.
• Ensuring a high level of customer satisfaction.
• Adhering to service level agreements (SLAs).

Qualifications and Skills:

• Proven experience in a customer support or technical helpdesk role.
• Strong understanding of common software applications and operating systems (Windows, macOS).
• Familiarity with basic hardware troubleshooting.
• Excellent verbal and written communication skills.
• Patient and empathetic approach to customer service.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with ticketing systems and remote support tools.
• Strong problem-solving and analytical abilities.
• A relevant IT certification (e.g., CompTIA A+) is a plus.

This is a great opportunity to develop your career in technical support within a growing company. You will work in a collaborative environment and have access to ongoing training. The role is based in Reading, Berkshire, UK , offering a hybrid working arrangement that balances remote work with essential in-office collaboration.

Barron McCann are excited to be recruiting for a Field Support Specialist in the Enfield (North London Area).  Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert.  

Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street.

What you will be doing:

• Carrying out technical site visits as required for repairs on IT equipment
• Diagnose and carry out structured cabling or WiFi Fault repairs
• Attend fault calls where the local engineer does not have the required skill set
• Attend escalated break-fix and problem calls
• Diagnose and/or repair faults to component level, or whole unit replacement where required
• Conduct site surveys for WiFi installation and planned upgrades
• Planned and regular maintenance of all on site equipment
• Responsible for advice to employed engineer's queries
• Coaching and mentoring individual engineers to improve technical and soft skills
• Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required
• The ability to have technical conversations and effectively challenge and question to ensure the correct outcome
• Provide support for engineer's development plans to improve their capabilities
• Be prepared and available to undertake any relevant training as required
• Provide a timely, polite and effective service
• Provide on-call cover during evenings and weekends on a rotational basis
• There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement

Skills, Knowledge & Experience:

Essential:

• Experience of maintaining and installing EPoS equipment
• Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware)
• Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes
• Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible
• Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner
• Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company
• Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality

Desired:

• Previous experience of working within a mobile workforce
• Proficient in the use of Microsoft Office software
• Ability to quickly learn new software packages
• Due to the nature of the work, out of hours work will be required
• Extensive travelling within the area is required
• Occasional overnight stays
• Full UK driving license

With this being a field based role a driving licence is essential as you will be given a company vehicle.  

If this role is of interest, apply today to avoid disappointment.