164 Support Specialist jobs in Hayes

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com  is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com  is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

We are seeking a skilled and client-focused Technical Support Specialist  to manage internal IT systems, provide technical support to clients, and assist with the deployment of both software and hardware solutions. The role also involves supporting client account management to ensure a seamless service experience.

• Manage the company’s IT infrastructure .
• Provide technical IT support  to clients.
• Support with the installation and deployment of software  as well as any permanent or temporary company hardware provided to clients.
• Assist with client account management  to ensure smooth operations and strong client relationships.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–4 years of experience in IT support, technical support, or systems administration .
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with software installation, hardware setup, and system maintenance .
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Experience in a client-facing IT support role  is a plus.

• Provide high-level technical support for cloud-based software applications via email, chat, and phone.
• Diagnose and resolve complex technical issues, including software bugs, configuration problems, and performance issues.
• Troubleshoot network connectivity, server-side issues, and client-side application problems.
• Escalate unresolved issues to appropriate engineering and development teams, providing detailed information.
• Create and maintain comprehensive documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Identify recurring issues and provide feedback to product development teams for product improvement.
• Manage customer support tickets efficiently, ensuring timely resolution and high customer satisfaction.
• Assist in onboarding new clients by providing initial technical setup guidance.
• Mentor and train junior support staff on technical aspects and best practices.
• Proactively monitor system health and performance to identify potential issues.
• Stay up-to-date with the latest advancements in cloud technology and our product offerings.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proven expertise in supporting cloud platforms (e.g., AWS, Azure, Google Cloud) and SaaS applications.
• Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S, firewalls).
• Proficiency in operating systems (Windows, Linux).
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• Excellent analytical and problem-solving skills.
• Exceptional written and verbal communication skills.
• Customer-focused mindset with a strong commitment to service excellence.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is required.
• IT certifications such as CompTIA A+, Network+, or cloud-specific certifications are advantageous.

Application Support Specialist
* Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology.
* Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience.
* Immediate start available - ideal for candidates with strong SQL, applica.

WHJS1_UKTJ

Brandpie helps businesses unlock growth in pivotal business moments. Leadership change, merger, acquisition, divestment, IPO, category shift—these are the times when everything matters. We’ve partnered with over 150 businesses to build brands in the high-stakes, high-value moments that drive impact and growth.

Brandpie has been named one of the Financial Times’ leading Management Consultancies every year since 2018, and was recognized as World Class to Work For by Best Companies in 2023.

We partner with global clients to define strategic positioning, craft impactful brand identities, and deliver standout experiences that drive transformation at pivotal moments in a brand’s journey.

We’re looking for an IT Support Specialist with at least 3 years of experience to join our London-based operations team. This role is central to keeping our hybrid business running seamlessly — managing IT infrastructure, supporting our global teams, and driving forward our long-term IT and security strategy.

The successful candidate will be both technically strong and people-focused — able to solve problems quickly, communicate clearly, and proactively introduce improvements. You’ll take ownership of IT operations across software, hardware, security, and user support, working closely with our teams in London and New York.

Requirements

• Develop and implement IT and security strategy in partnership with leadership and our managed service provider.
• Support the wider adoption of AI tools and platforms across the business.
• Manage IT operations, including troubleshooting software, hardware, connectivity, and AV needs.
• Oversee onboarding of new employees (hardware setup, accounts, access).
• Train employees on MacOS and productivity apps (Office 365, Teams, Dropbox, Slack, Miro, Asana, Zoom, ChatGPT).
• Lead IT projects including software rollouts, SharePoint intranet development, and system improvements.
• Provide on-site IT support for our London Clubhouse and company events (workshops, webinars, all-hands).
• Manage IT budgets, suppliers, and procurement.
• Drive ISO27001 accreditation and manage the framework once implemented.

• 3+ years in IT support or systems administration.
• Strong proficiency in MacOS and SaaS administration (Windows knowledge a plus).
• Experience with MDM, remote support tools, cloud file systems.
• Familiarity with AI tools and platforms in a business context.
• Advanced skills in Office 365, Teams, SharePoint, Dropbox, Slack, Miro, Asana, Zoom, Adobe apps.
• Experience with ISO27001 or similar frameworks.
• Clear communication and excellent problem-solving skills.
• Strong organisational skills with attention to detail.

• Work on meaningful, purpose-led projects that create a real impact. At Brandpie, we don’t do business as usual. We work with CEOs, CMOs and CHROs at moments of extraordinary change—M&A, divestments, transformations, new strategies—and help them define the next chapter of their business.
• The sweet spot between consulting and creativity. We combine the clarity of consulting with the imagination of a creative agency. We’re advisors and creatives. Thinkers and doers. We help simplify complexity and bring ideas to life—across brand, culture, vision, digital and go-to-market.
• We are driven by curiosity. Our people are curious, bright, and brave. We ask better questions. We make space for lateral thinking. We don’t shy away from tough conversations. But we do all of that with generosity, care, and big-hearted honesty.
• You will grow in every direction. Brandpie is a place where careers don’t follow straight lines. You’ll work across sectors, disciplines and pivotal moments. If you want breadth, depth, and challenge—you’ll find it here.

Benefits

• Rewarding package
  We offer a salary of £40k per annum, with a generous benefits package that includes private medical and life insurance, gym subsidies, and a company pension scheme.
• Time off
  You'll start with 23 days holiday (rising to 28 over time), plus an additional 3 days when we close between Christmas and New Year.
• Wellbeing support
  From day one, you’ll have access to comprehensive health cover through Vitality, including mental health support. You’ll also benefit from gym discounts, partner rewards, and access to resources designed to help you thrive inside and outside of work.
• Work your way
  This role is based 4 days a week in our London Clubhouse. It’s a vibrant, collaborative space where ideas spark and teams connect. The remaining day is yours to work from wherever you do your best thinking.
• Tech you can rely on
  You’ll receive high-quality IT kit to support a seamless hybrid setup, including a Mac laptop, external monitor, home working set up allowance, etc.

• Provide advanced technical support and customer assistance via phone, email, and chat.
• Troubleshoot and resolve complex customer issues effectively.
• Document customer interactions and resolutions in the CRM system.
• Mentor and provide guidance to junior customer support representatives.
• Develop and maintain customer support documentation and FAQs.
• Identify recurring issues and propose solutions to the product team.
• Contribute to team goals and service level agreements (SLAs).
• Ensure customer satisfaction and build strong customer relationships.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a high level of product knowledge.

• Proven experience in a customer support or technical support role.
• Experience in a senior or lead support capacity is preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong technical aptitude and problem-solving abilities.
• Proficiency with CRM software and ticketing systems.
• Ability to explain technical concepts clearly to non-technical users.
• Experience working in a remote environment.
• Self-motivated with strong time management skills.
• Customer-centric mindset and a passion for service excellence.
• Familiarity with (mention specific relevant technology if applicable, e.g., SaaS products, software troubleshooting).

• Provide high-level customer support via email, chat, and phone.
• Troubleshoot and resolve complex technical issues reported by customers.
• Guide and mentor a team of customer support representatives.
• Develop and maintain customer support knowledge base articles and guides.
• Analyze customer feedback and support tickets to identify areas for improvement.
• Collaborate with product and engineering teams to escalate and resolve critical issues.
• Ensure all customer interactions are documented accurately and promptly.
• Meet and exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
• Contribute to the continuous improvement of support processes and workflows.

• Proven experience in a customer service or technical support role, with at least 2 years in a senior or lead capacity.
• Exceptional verbal and written communication skills, with the ability to articulate technical information clearly.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Experience in a remote working environment.
• Ability to manage multiple priorities and work effectively under pressure.
• A proactive and customer-centric attitude.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve complex technical issues related to our software products.
• Provide clear and concise instructions and guidance to customers on product usage and troubleshooting.
• Escalate unresolved issues to appropriate technical teams, ensuring effective resolution.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Identify recurring customer issues and provide feedback to product development and quality assurance teams.
• Assist in the creation and maintenance of support documentation, FAQs, and knowledge base articles.
• Train and mentor junior support staff on best practices and product knowledge.
• Proactively identify opportunities to improve customer satisfaction and loyalty.
• Participate in team meetings and contribute to the development of support strategies.
• Ensure adherence to service level agreements (SLAs) and company policies.
• Gather customer feedback to identify areas for product enhancement.

• Proven experience in a customer support or technical helpdesk role, with at least 3 years in a senior capacity.
• Excellent communication, interpersonal, and active listening skills.
• Strong technical aptitude and ability to quickly learn new software products.
• Proficiency in troubleshooting software applications and operating systems.
• Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and analytical skills.
• A customer-first attitude and a passion for delivering exceptional service.
• Ability to work effectively as part of a team.
• Must be eligible to work in the UK.