118 Support Specialist jobs in Kingsbury

• Provide high-level technical support for cloud-based software applications via email, chat, and phone.
• Diagnose and resolve complex technical issues, including software bugs, configuration problems, and performance issues.
• Troubleshoot network connectivity, server-side issues, and client-side application problems.
• Escalate unresolved issues to appropriate engineering and development teams, providing detailed information.
• Create and maintain comprehensive documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Identify recurring issues and provide feedback to product development teams for product improvement.
• Manage customer support tickets efficiently, ensuring timely resolution and high customer satisfaction.
• Assist in onboarding new clients by providing initial technical setup guidance.
• Mentor and train junior support staff on technical aspects and best practices.
• Proactively monitor system health and performance to identify potential issues.
• Stay up-to-date with the latest advancements in cloud technology and our product offerings.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proven expertise in supporting cloud platforms (e.g., AWS, Azure, Google Cloud) and SaaS applications.
• Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S, firewalls).
• Proficiency in operating systems (Windows, Linux).
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• Excellent analytical and problem-solving skills.
• Exceptional written and verbal communication skills.
• Customer-focused mindset with a strong commitment to service excellence.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is required.
• IT certifications such as CompTIA A+, Network+, or cloud-specific certifications are advantageous.

A client of ours in the Harlow area are recruiting an IT Support Specialist to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying 26,000 - 30,000 per annum depending on experience.

Please note you must be able to drive for this position and within an easy commutable distance due to on-call duties.

Key Duties include but are not limited to:

• Act as first-line IT support, responding to Helpdesk tickets promptly.
• Prioritised and escalated complex issues as needed.
• Resolved issues with Windows/macOS, networks, and business applications.
• Provided support for desktops, laptops, mobile devices, printers, and other peripherals.
• Handled onboarding/offboarding, including hardware setup and account permissions.
• Supported Mitel Contact Centre, VoIP systems, and warehouse/dispatch operations.
• Maintained and troubleshooted printers, Wi-Fi, and barcode scanners.
• Installed, configured, and maintained software and hardware.
• Applied security patches and monitored cybersecurity systems.
• Supported Microsoft 365 and maintained IT asset inventory.
• Documented technical issues and ensured compliance with IT policies.

Skills and Experience required to be considered for this IT Support Specialist position:

• 1 -3 years in a technical support role.
• Experience in Microsoft 365 Administration, Microsoft Exchange Online and Microsoft Office applications.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Active Directory, and basic networking (TCP/IP, DNS, DHCP).
• Excellent customer service.
• Excellent troubleshooting, problem-solving, and communication skills.
• Understanding and awareness of Cyber Security best practices.
• Ability to work independently and manage multiple tasks simultaneously

If you feel like you meet the above criteria & would like to be considered for this IT Support Specialist position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs

Application Support Specialist
* Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology.
* Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience.
* Immediate start available - ideal for candidates with strong SQL, applica.

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Brandpie helps businesses unlock growth in pivotal business moments. Leadership change, merger, acquisition, divestment, IPO, category shift—these are the times when everything matters. We’ve partnered with over 150 businesses to build brands in the high-stakes, high-value moments that drive impact and growth.

Brandpie has been named one of the Financial Times’ leading Management Consultancies every year since 2018, and was recognized as World Class to Work For by Best Companies in 2023.

We partner with global clients to define strategic positioning, craft impactful brand identities, and deliver standout experiences that drive transformation at pivotal moments in a brand’s journey.

We’re looking for an IT Support Specialist with at least 3 years of experience to join our London-based operations team. This role is central to keeping our hybrid business running seamlessly — managing IT infrastructure, supporting our global teams, and driving forward our long-term IT and security strategy.

The successful candidate will be both technically strong and people-focused — able to solve problems quickly, communicate clearly, and proactively introduce improvements. You’ll take ownership of IT operations across software, hardware, security, and user support, working closely with our teams in London and New York.

Requirements

• Develop and implement IT and security strategy in partnership with leadership and our managed service provider.
• Support the wider adoption of AI tools and platforms across the business.
• Manage IT operations, including troubleshooting software, hardware, connectivity, and AV needs.
• Oversee onboarding of new employees (hardware setup, accounts, access).
• Train employees on MacOS and productivity apps (Office 365, Teams, Dropbox, Slack, Miro, Asana, Zoom, ChatGPT).
• Lead IT projects including software rollouts, SharePoint intranet development, and system improvements.
• Provide on-site IT support for our London Clubhouse and company events (workshops, webinars, all-hands).
• Manage IT budgets, suppliers, and procurement.
• Drive ISO27001 accreditation and manage the framework once implemented.

• 3+ years in IT support or systems administration.
• Strong proficiency in MacOS and SaaS administration (Windows knowledge a plus).
• Experience with MDM, remote support tools, cloud file systems.
• Familiarity with AI tools and platforms in a business context.
• Advanced skills in Office 365, Teams, SharePoint, Dropbox, Slack, Miro, Asana, Zoom, Adobe apps.
• Experience with ISO27001 or similar frameworks.
• Clear communication and excellent problem-solving skills.
• Strong organisational skills with attention to detail.

• Work on meaningful, purpose-led projects that create a real impact. At Brandpie, we don’t do business as usual. We work with CEOs, CMOs and CHROs at moments of extraordinary change—M&A, divestments, transformations, new strategies—and help them define the next chapter of their business.
• The sweet spot between consulting and creativity. We combine the clarity of consulting with the imagination of a creative agency. We’re advisors and creatives. Thinkers and doers. We help simplify complexity and bring ideas to life—across brand, culture, vision, digital and go-to-market.
• We are driven by curiosity. Our people are curious, bright, and brave. We ask better questions. We make space for lateral thinking. We don’t shy away from tough conversations. But we do all of that with generosity, care, and big-hearted honesty.
• You will grow in every direction. Brandpie is a place where careers don’t follow straight lines. You’ll work across sectors, disciplines and pivotal moments. If you want breadth, depth, and challenge—you’ll find it here.

Benefits

• Rewarding package
  We offer a salary of £40k per annum, with a generous benefits package that includes private medical and life insurance, gym subsidies, and a company pension scheme.
• Time off
  You'll start with 23 days holiday (rising to 28 over time), plus an additional 3 days when we close between Christmas and New Year.
• Wellbeing support
  From day one, you’ll have access to comprehensive health cover through Vitality, including mental health support. You’ll also benefit from gym discounts, partner rewards, and access to resources designed to help you thrive inside and outside of work.
• Work your way
  This role is based 4 days a week in our London Clubhouse. It’s a vibrant, collaborative space where ideas spark and teams connect. The remaining day is yours to work from wherever you do your best thinking.
• Tech you can rely on
  You’ll receive high-quality IT kit to support a seamless hybrid setup, including a Mac laptop, external monitor, home working set up allowance, etc.

• Responding promptly and professionally to customer inquiries, issues, and requests.
• Troubleshooting and resolving customer problems efficiently and effectively.
• Guiding customers through product features, troubleshooting steps, and best practices.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Identifying and escalating priority issues to the relevant departments.
• Contributing to the knowledge base by documenting solutions and FAQs.
• Gathering customer feedback and relaying it to product development teams to improve services.
• Achieving and exceeding performance targets related to customer satisfaction and resolution times.
• Collaborating with team members to share best practices and improve overall support quality.
• Adhering to company policies and procedures to ensure consistent service delivery.

• Provide high-level customer support via phone, email, and live chat, addressing technical issues, product inquiries, and general queries.
• Troubleshoot and diagnose customer problems, identifying effective solutions and escalating complex issues to appropriate teams when necessary.
• Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
• Develop and maintain a deep understanding of our products and services to effectively assist customers.
• Contribute to the development of customer support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Identify trends in customer inquiries and feedback, providing insights to improve product and service offerings.
• Train and mentor new customer support representatives, sharing best practices and product knowledge.
• Proactively engage with customers to ensure their satisfaction and identify opportunities for upselling or cross-selling where appropriate.
• Adhere to company service standards and provide exceptional customer service at all times.
• Participate in team meetings and contribute to process improvement initiatives.

• Proven experience in a customer support or helpdesk role, with at least 3 years in a senior or lead capacity.
• Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
• Strong problem-solving and analytical skills.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Experience in troubleshooting technical issues is highly desirable.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage a high volume of customer interactions.
• Tech-savviness and ability to quickly learn new software and systems.

• Providing high-level technical and customer support through various communication channels.
• Troubleshooting and resolving customer issues related to software, hardware, and services.
• Guiding customers through product setup, usage, and troubleshooting steps.
• Documenting all customer interactions and resolutions accurately in the CRM system.
• Identifying, replicating, and reporting product bugs and issues to the development team.
• Contributing to the creation and maintenance of customer-facing knowledge base articles and FAQs.
• Escalating complex technical issues to Tier 2/3 support or relevant departments.
• Proactively identifying opportunities to improve the customer support process and customer satisfaction.
• Training and mentoring new and existing customer support representatives.
• Monitoring customer feedback and identifying trends to inform product improvements.
• Managing customer expectations and ensuring timely resolution of inquiries.
• Collaborating with sales and product teams to ensure a cohesive customer experience.
• Handling customer complaints and challenging situations with professionalism and empathy.
• Participating in regular team meetings and contributing to team goals.
• Staying up-to-date with product knowledge and industry best practices.