210 Support Specialist jobs in Kingsbury

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate product and service information to customers.
• Troubleshoot and resolve customer issues efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Identify opportunities to improve customer service processes.
• Gather customer feedback and relay it to relevant teams.
• Maintain a high level of customer satisfaction.
• Collaborate with internal teams to resolve customer issues.
• Stay up-to-date with product knowledge and company policies.

• Previous experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent required.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com  is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date.

We are seeking a skilled and client-focused Technical Support Specialist  to manage internal IT systems, provide technical support to clients, and assist with the deployment of both software and hardware solutions. The role also involves supporting client account management to ensure a seamless service experience.

• Manage the company’s IT infrastructure .
• Provide technical IT support  to clients.
• Support with the installation and deployment of software  as well as any permanent or temporary company hardware provided to clients.
• Assist with client account management  to ensure smooth operations and strong client relationships.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–4 years of experience in IT support, technical support, or systems administration .
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with software installation, hardware setup, and system maintenance .
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Experience in a client-facing IT support role  is a plus.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues reported by customers, identifying root causes and providing effective solutions.
• Guide customers through product features and functionalities, offering clear instructions and support.
• Escalate complex issues to senior support tiers or relevant development teams when necessary, providing detailed documentation.
• Maintain accurate and comprehensive records of customer interactions and resolutions in the CRM system.
• Develop and update customer-facing documentation, FAQs, and knowledge base articles.
• Proactively identify trends in customer issues and provide feedback to the product development team.
• Assist in training new customer support representatives.
• Contribute to improving the overall customer support experience and processes.
• Ensure customer satisfaction by delivering exceptional service and support.

• Proven experience in a technical customer support or helpdesk role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Experience with remote support tools.
• A patient and empathetic approach to customer service.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Familiarity with SaaS products is a plus.
• Flexibility to work occasional evenings or weekends if required.

• Respond to customer inquiries and support requests via phone, email, and live chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software, hardware, and connectivity.
• Guide customers through step-by-step solutions, clearly explaining technical concepts in an easy-to-understand way.
• Escalate complex or unresolved issues to appropriate technical teams or senior support staff, ensuring thorough documentation.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the ticketing system.
• Contribute to the development and maintenance of a knowledge base with FAQs and troubleshooting guides.
• Identify recurring customer issues and provide feedback to product and development teams for potential improvements.
• Proactively identify opportunities to improve customer satisfaction and support processes.
• Assist with onboarding new customers and providing initial setup guidance.
• Stay up-to-date with product updates, new features, and technical advancements.
• Adhere to service level agreements (SLAs) and team performance metrics.

• Previous experience in a customer service or technical support role is essential.
• Strong understanding of common IT concepts, including operating systems, networking, and common software applications.
• Excellent problem-solving and analytical skills.
• Exceptional communication and active listening skills.
• Ability to explain technical information clearly and concisely to non-technical users.
• Proficiency in using customer support software and ticketing systems.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A proactive approach to learning and adapting to new technologies.
• Relevant technical certifications (e.g., CompTIA A+) are a plus.
• This role requires a hybrid working arrangement, balancing in-office collaboration in **London, England, UK** with remote work flexibility.

New Job Opportunity - IT Support Specialist - Initial 12 Month PAYE Contract

Our Client has a requirement for an IT Support Specialist , who will be required to work on a Contract  basis in Kingston Upon Thames, Surrey.

Profile : 5-7 years experience as 1st line helpdesk WITH 2nd level activities. 

Hybrid work: after a few weeks of training office based (3 days office, 2 days home)

Contract Length : 12 month contract

Job Description:

As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK.

How can you support us? Here below your responsibilities: :

• Provide 1st and 2nd level IT support to end users resolving hardware and software issues
• Install configure and maintain operating systems and software application
• Liaise with external providers (printing, mobile and audio services)
• Participate in IT projects like upgrades, deployments and system improvements
• Prepare relevant assets to be ready for new employees’ onboarding and life cycle
• Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy
• Manage administrative privileges, passwords and user access in line with control procedures and policies
• Amend technical support documentation to ensure guidance on errors and troubleshooting within the team
• Manage support requests, incidents and resolutions in the ServiceNow help desk

What are we looking for?

• Experience : 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar
• Education : HNC, HND or bachelor’s degree or equivalent
• Technical skills : HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco
• IT skills : MS365 , Windows and Service Now

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for an IT Support Specialist looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Barron McCann are excited to be recruiting for a Field Support Specialist in the Enfield (North London Area).  Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert.  

Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street.

What you will be doing:

• Carrying out technical site visits as required for repairs on IT equipment
• Diagnose and carry out structured cabling or WiFi Fault repairs
• Attend fault calls where the local engineer does not have the required skill set
• Attend escalated break-fix and problem calls
• Diagnose and/or repair faults to component level, or whole unit replacement where required
• Conduct site surveys for WiFi installation and planned upgrades
• Planned and regular maintenance of all on site equipment
• Responsible for advice to employed engineer's queries
• Coaching and mentoring individual engineers to improve technical and soft skills
• Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required
• The ability to have technical conversations and effectively challenge and question to ensure the correct outcome
• Provide support for engineer's development plans to improve their capabilities
• Be prepared and available to undertake any relevant training as required
• Provide a timely, polite and effective service
• Provide on-call cover during evenings and weekends on a rotational basis
• There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement

Skills, Knowledge & Experience:

Essential:

• Experience of maintaining and installing EPoS equipment
• Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware)
• Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes
• Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible
• Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner
• Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company
• Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality

Desired:

• Previous experience of working within a mobile workforce
• Proficient in the use of Microsoft Office software
• Ability to quickly learn new software packages
• Due to the nature of the work, out of hours work will be required
• Extensive travelling within the area is required
• Occasional overnight stays
• Full UK driving license

With this being a field based role a driving licence is essential as you will be given a company vehicle.  

If this role is of interest, apply today to avoid disappointment. 

A leading window & door manufacturer are seeking a Sales Support Specialist, you'll be at the heart of a company renowned for setting benchmarks in design, quality, and customer satisfaction. This is an important role dealing with customers,managing orders and supplying correct details to the manufacturing site in Europe. You will have a excellent customer services skills and previous experience using AutoCad to produce and reading technical drawings.  

Monday to Friday role, with one day working from home after probation. 

Salary £30,000 to £34,000 plus Benefits 

What You Will Do:

- Manage and process orders efficiently, ensuring accuracy and timeliness.

- Provide technical and administrative support to dealers across the UK, Republic of Ireland, Canada, and the USA via telephone, email, and TeamViewer.

- Collaborate closely with technical teams based at the company's headquarters in Austria.

- Create precise pricing and quotations for special elements within orders.

- Develop production drawings using AutoCAD as required.

- Utilise company-specific software to streamline processes and enhance productivity.

What You Will Bring:

- Solid technical understanding and problem-solving skills.

- Experience in client support or customer service is advantageous.

- Proficiency in AutoCAD and strong computer literacy.

- A flexible, resilient, and communicative personality.

- Structured and well-organised working style, with attention to detail.

As a Sales Support Specialist, you'll play a vital role in ensuring the company's dealers and clients receive exceptional service. Your contributions will support the delivery of innovative solutions and uphold the company's reputation for excellence in the window and door industry. You'll have the chance to work alongside a team passionate about collaboration and innovation, making this an opportunity to truly thrive.

Location:

This role is based at the company's UK head office near Wembley, offering a central location with excellent transport links.

Interested?:

Don't miss the chance to become a Technical Support Specialist and join a company that values your skills and ambitions. Apply today to take the next step in your career!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Sales Support & Customer Service Manager 4715
Hemel Hempstead
Salary: 30,000 - 35,000 + yearly bonus
Monday - Friday, 9:00am - 5:30pm

We are recruiting for a Sales Support & Customer Service Manager to join a busy and growing office in Hemel Hempstead. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys supporting Account Managers, and is confident managing a customer service team while delivering outstanding service.

Reporting to the Operations Associate Director, you will oversee the customer service team, support sales activities, and manage the CRM system. You'll also take full ownership of the order fulfilment process while ensuring the highest standards of accuracy, service, and efficiency.

What you'll be doing

Sales Support

• Provide proactive support to Account Managers in all sales activities.
• Prepare and distribute sales reports and dashboards.
• Support onboarding of new customers and ensure smooth handover.
• Liaise with marketing to keep sales materials and product information up to date.
• Identify and share upsell opportunities to achieve sales through service.

Order Fulfilment

• Own the end-to-end order fulfilment process, from validation to delivery and proof of receipt.
• Ensure accurate order entry (Orderwise), stock allocation, order tracking and efficiency throughout.

CRM Management

• Maintain accurate customer records in the CRM system.
• Generate CRM reports to improve sales and customer service.
• Use CRM insights to support process improvements.

Customer Service Team Leadership

• Lead, motivate, and develop the customer service team.
• Allocate tasks, monitor performance, and provide coaching.
• Ensure service standards and process guidelines are consistently met.

Communication & Product Knowledge

• Keep customers, Sales, and internal teams proactively updated.
• Build an in-depth knowledge of company brands and product ranges.

What we're looking for

• Proven experience in sales support, order management, or technical customer services.
• Experience managing or leading a customer service team.
• Strong CRM and IT skills.
• Excellent organisation and prioritisation with high attention to detail.
• Confident communicator with problem-solving ability.
• Team player with the ability to lead, coach, and work independently.
• Proactive, positive, and flexible with a passion for delivering excellent service.

What's on offer

• 30,000 - 35,000 salary (depending on experience)
• Yearly bonus scheme
• Monday to Friday office hours (9:00 - 5:30)
• Pension scheme
• Fantastic team environment with career progression opportunities

If you're organised, resilient, and looking for your next career move into a sales support and customer service leadership role , we'd love to hear from you!

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support