54,892 Support Staff jobs in the United Kingdom

Job Description:

An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.

• Provide Customer First service and support for all account related issues.
• Use of IT Service Management tools to track and record customer incidents and requests.
• Apply excellent written, digital, and oral communication skills.
• Work on antech forward customer support team assisting users both local and remote.
• Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
• Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
• Create and document routine IT processes and procedures in accordance with our knowledge management process.
• Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
• Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
• Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
• 2-3 years experience

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

Customer Service / Technical Support
Full Time Permanent Monday to Friday
25,260
Hybrid / 3 days in office

• Handle customer queries via phone, email, and live chat.
• Place customer orders using mapping tools.
• Monitor internal systems relevant to the role.
• Assist other departments, such as sales and consultancy teams, with queries as needed.
• Recommend suitable products and services to our customers.
• Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.

• Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
• CRM experience is preferred but not essential.
• Excellent written and verbal communication skills.
• A methodical and logical approach to problem-solving.
• Ability to work autonomously and as part of a team.
• High level of accuracy and attention to detail.
• Basic understanding of GIS is preferred but not essential.
• Strong customer service skills.
• Experience in 1st Line Support is advantageous.

If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Our client is looking for a bright, inquisitive, go-getter to join a super friendly team based near Reading station.

You will be working with the inbound call team for this award wining Insurance business, offering outstanding customer service to policyholders and Financial Advisors resolving queries via phone, email, webchat and post.

You should have:

A customer first mindset and strong communication skills

Positivity, energy, and the ability to manage your own workload.

Team spirit and resilience when dealing with challenging queries.

Experience in customer service.

Our client will offer

There will be full in-depth training plus personal development is key to this organisation and there is a strong progression route.

Outstanding benefits, Hybrid working 3 days in the office and 2 working from home - if you prefer it can be 5 days in the office but not remote.

This role would suit entry level applicants as well as those with more experience as long as you are keen and enthusiastic to do a great job.

Apply today for this career role

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

• Should have French Language skills (prefer native speaker if possible OR C level expertise)
li>Must have technical background (working in IT or similar and having exp supporting customers)
• Daily work involves support over phone & Email
• Prior customer support experience is required
• French + English language check would be done in interview

Job Description:

An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.

• Provide Customer First service and support for all account related issues.
• Use of IT Service Management tools to track and record customer incidents and requests.
• Apply excellent written, digital, and oral communication skills.
• Work on antech forward customer support team assisting users both local and remote.
• Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
• Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
• Create and document routine IT processes and procedures in accordance with our knowledge management process.
• Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
• Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
• Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
• 2-3 years experience

Customer Support Agent, Poole, £30,000 plus benefits

As a Customer Support Agent  within this revolutionary accountancy software company your primary duty will be to respond to customer queries and requests .  You will be required to gather information on each support request , determine the root cause and devise solutions to resolve the query within the SLA parameters.  You will also manage the flow of incoming support requests, assess them and decide to escalate where necessary.

Background & Benefits

Rubicon’s client is revolutionising accountancy software creating a state of the art ‘next-generation’ system that offers rapid implementation and higher levels of self service at customer level.   Boasting the accolade of Sunday Times Best Places to Work 2024 , they have also just secured £25 million in investment and are rapidly growing.  

As Customer Support Agent , you will also benefit from:

• Company share scheme

• Private Medical Insurance

• 25 days holiday plus bank

• Quarterly profit related bonus

• Hybrid/flexible working

• Progression

Customer Support Agent  Responsibilities

• Manage inbound queries (telephone and email), triaging and prioritising accordingly

• Record and manage all tickets using the company’s ticketing software

• Diagnosing, resolving and triaging technical issues 

• Escalating issues where necessary

• Guide the company’s clients in optimising their processes through best practice

• Delivering excellent front-line service wherever possible

• Collaborate with implementation consultants to help resolve system queries

Customer Support Agent  Skills & Experience Required

• Experience working in a customer support environment

• Experience supporting Finance Software

• Excellent verbal and communication skills

• Self-motivated with the ability to prioritise and meet deadlines

• Demonstrates stability, reliability, continuity, flexibility and adaptability

• Team player

Interested?

To be considered for this Customer Support Agent  opportunity or for more information, submit your CV to Amber  at Rubicon by applying directly to this advert.

Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000

Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.

In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.

If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.

What You'll Be Doing:

• Managing day-to-day order fulfilment with precision and care
• Proactively resolving issues to keep things running smoothly
• Acting as a key point of contact for customers, ensuring a frictionless experience
• Keeping clients informed and updated with clear, timely communication
• Supporting process improvements and operational efficiency
• Building strong relationships with customers and internal teams

What You'll Need:

• A strong customer-first mindset
• Excellent communication and organisational skills
• Problem-solving ability and creative thinking
• High attention to detail and the ability to manage multiple priorities
• Good commercial awareness and team spirit
• Confident using Microsoft Office and Outlook

If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.