54,382 Support Staff jobs in the United Kingdom

• Respond to customer queries across multiple digital platforms
• Guide applicants through loan processes and documentation
• Support existing customers with account questions and payments
• Identify and assist vulnerable customers with tailored care
• Flag potential fraud or risks appropriately

• Strong written communication with a human touch
• A positive, proactive approach to teamwork and problem-solving
• Comfortable using multiple systems and tools
• Eager to learn and take on new challenges

• Access to cutting-edge tools and AI technology
• Experience in a regulated, customer-focused environment
• Independence and flexibility within a supportive team
• Opportunity to grow with a small, impactful company

Customer Support Executive
Permanent Role
South Manchester
£23,000 to £4,000
Fully Office Based – no Hybrid
Hours are Mon to Fri 9am to 5.00pm with 1 hour lunch break - 35 hour working week
Free Parking

This is a great opportunity to join a leading manufacturing company who are leaders within their field. They are passionate about what they do and delivering excellent customer service throughout the process. They have some big projects lined up for 2026 and you would be a part of delivering these.

This role is fully Customer Service focused and you will be heavily involved in process ordering high volumes daily and updating customers throughout the whole process from initial ordering to delivery.

The role will involve:

• Providing excellent customer service to clients of all levels.
• Taking a large amount of inbound calls from customers.
• Processing sales orders on the inhouse system accurately and efficiently.
• Updating clients on the process of their orders on the telephone and email.
• Updating clients on delivery dates and amendments.
• Liaising with internal departments on daily orders and delivery schedules.
• General administrative duties to support the team in place.

You would be part of a team of 3 who work closely together and support one another to deliver results. You would be assigned your own geographical area and would support clients based within this.

You would be joining a hard-working dedicated team with the chance to really make an impact and make the role your own.

Ideally you will have experience within a customer service order processing role within a building or manufacturing environment. This will help with your understanding of production and technical specifications.

The company offers:

• Monthly bonus - up to £2 per month - an extra 400 per year
• Free parking
• 28 days holiday annually plus bank holidays
• Private Health Insurance
• Pension plan
• Christmas and Summer closure to be taken out of annual leave
• Social events

This is an opportunity to join an established company who treat their staff well and ensure they are rewarded for the hard work that they do.

If this sounds interesting and you would like to discuss further then please call me today on (phone number removed) or email (url removed)

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.

Job Title: Operations & Customer support

Location: Cumbernauld

Salary : 25,750 per annum

Job Type: Full time, Permanent

About Millers Oils Ltd:

Millers Oils is a leading provider of high-performance lubricants, specialising in the automotive, industrial, and commercial sectors. With over 135 years of expertise, we take pride in delivering advanced products and services that drive performance, reliability, and sustainability. Our commitment to quality and innovation has made us a trusted name within the industry.

Role Overview:

Are you looking to be an integral part of a close-knit team? Millers Oils, a renowned leader in the lubricants industry, is seeking a dedicated and customer focused individual to join our Operational team at our site in Cumbernauld.

Typical responsibilities of this role include (but are not limited to):

• Trade counter collections
• Operations cover - interdepartmental transfers
• Checking orders pre dispatch to make sure they are correct and cleaned.
• Liaising with Operations Supervisor and Brighouse site as necessary to resolve any issues in order to optimise service to our customers
• To receive and input customer orders by phone, email or post and deal with customers in a professional and courteous manner
• Establish the correct products and selling prices applicable to an order and ensure that the orders are processed in a timely and accurate manner following Company procedures, acknowledging orders as required
• Answer customer queries concerning delivery, pricing, products, promotions and quality in a timely and efficient manner, promoting the Company's products and projecting a positive Company image
• Prepare quotations for External Sales Managers
• To monitor order progress and ensure timely dispatch of orders, keeping customers fully informed on progress and any problems/delays.
• Maintain accurate price files and keep relevant notes on customer files up to date to optimise understanding of customer requirements.
• Take every opportunity to promote company products and upsell. Maximising the effectiveness of marketing promotions, informing customers and processing promotional orders accurately
• Liaise with the wider sales team to exchange relevant information to optimise customer service and supply with regular reports as required
• Effectively manage existing client accounts
• Liaise with Credit Control at head office as necessary to assist in the resolution of customer queries and timely payment by the customer
• Communicate and work effectively with, 3rd party depot staff and Millers Brighouse as necessary
• To handle customer complaints in an effective and timely manner following Company procedures and ensuring that the follow-up administrative tasks ( raising credit notes, replacement orders, marking query on invoices etc) are completed in a timely manner and the customer is kept informed as necessary

Qualification Requirements:

• Proficient in Microsoft Office and CRM software

If you hold the following attributes Millers Oils could be the place for you:

• Familiarity with lubricants industry would be desirable but not essential
• Experience in dealing with customers and warehousing environments
• Excellent communication and problem solving skills
• Adaptability to take on diverse responsibilities
• Ability to multitask and work in a fast-paced environment

What's in it for you?

• Competitive Salary
• Bonus Scheme
• Matched Employer Pension Contribution Scheme
• 25 days Annual Leave, increasing with service years up to 30 days
• Company Health Cash Plan
• Death in Service Benefit
• Staff Account with Discount on all Millers Oils Product
• Social Club
• On-site Parking
• Employee Assistance Programme

Millers Oils Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please click the APPLY button to submit your CV and Cover Letter.

Candidates With The Relevant Experience Or Job Titles Of; Operations Assistant, Operations Lead, Operations Admin, Operations Coordinator, Operations Support, Customer Services, Customer Services Representative, Customer Services Support, Customer Service Advisor, Telephone Customer Service Representative, Call handler, Administrator, Retail Customer Service, Client Services, may also be considered for this role.

• Respond to inbound customer enquiries through the website, eBay, email, social media and incoming phone calls
• Liaising with the sales, operations and technical teams to provide customer issue resolution and forwarding enquiries where needed.
• Support the wider team with managing the sales process runs smoothly
• Support with the purchasing team with stock ordering, inventory control and managing suppliers
• Process and arrange supplier returns as and when required.

• Proven experience in a customer facing role, with exposure to dealing with enquiries on a website, social media as well as emails and phone calls
• Understanding/ experience with the automotive sector – can be employment or passion
• Proven track record of managing end to end customer enquiries and working as part of a wider team to manage the sales funnel
• Excellent IT skills, experience of Microsoft packages, CRM systems, website management tools and web chat

• Salary of up to £28,000
• Christmas shutdown
• 25 days holiday a year + BH
• Pension
• 0830 – 1700 office based

Customer Support Engineer - 40k - Berkshire

Platform Recruitment has partnered with a UK-based electronics design and manufacturing company. With manufacturing facilities in the UK and Asiathey supply high-performance products to clients worldwide.

They are now looking to recruit a Customer Support Engineer to join their R&D team. This is a unique opportunity for an engineer with excellent technical skills and a passion for customer interaction to join a company operating at the forefront of electronic innovation.

Key Responsibilities

• Provide technical support for new and existing electronic products to global customers.

• Travel internationally

• Maintain a customer support database and manage technical documentation.

• Prepare and dispatch product samples and accessories.

• Investigate returned products and create detailed failure analysis reports.

Requirements

• HND or higher in Electrical & Electronic Engineering, Telecommunications, or a related discipline.

• Proven experience in technical customer support

• Strong understanding of electronic circuits and schematic diagrams.

• Hands-on skills: soldering, cable crimping, use of hand tools and electronic test equipment.

• Highly self-motivated with excellent problem-solving, time management, and organisational skills.

The salary will be up to 40kdepending on previous experiencewith great company benefits.

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.

• Making inbound and outbound B2B calls, to industry partners
• Building long lasting relationships with your customer base
• Processing orders and payments, dealing with general enquiries, onboarding new customers
• Be the first point of contact for your customers
• Liaise with other departments as required

• The ideal candidate will have at least 18 months experience in a customer service in a B2B environment and managing customer accounts.
• Contacting customers via the phone and email
• Upselling additional products to your customers as you identify the opportunity
• Maintain high levels of service and brand awareness

• Salary £28,000
• Christmas Shutdown
• Flexible hours – no core hours
• Free parking worth £2,000 per year
• Team incentives and rewards
• Enhanced Parental Leave
• Enhanced Sick Leave
• Enhanced Pension
• Healthcare and Dental plan

Technical Customer Support
Location: Stevenage
Salary: £25,000 – £0,000
Job Type: Permanent, Full-Time

Technical Customer Support – About the Role:
We are looking for a proactive Technical Customer Support professional to join our clients small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site work. You will work closely with both support and operations teams to ensure excellent service for customers.

Technical Customer Support – Details:

• Monday to Friday, full-time, fully office-based.
• £25, 0 – £3 000.
• Benefits: Private medical eligible after 1 year, 25 days annual leave + bank holidays, enhanced pension options, death in service.

Technical Customer Support – Main Duties:

• Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system.
• Offer pre-sales and post-sales technical assistance.
• Assist with installations and on-site support when needed.
• Monitor hosted services for faults or anomalies and communicate issues internally and externally.
• Manage the RMA process and customer communications.
• Support operations by fulfilling orders when required.
• Assemble cables, accessory kits, and solar kits.
• Maintain documentation and FAQs to streamline support processes.
• Support sales team with technical queries before and after delivery.
• Travel to customer sites as needed for installations or fault diagnosis.
• Work closely with internal teams, including sales and R&D, to resolve complex issues.

Technical Customer Support – What We’re Looking For:

• GCSE or equivalent in Maths.
• Excellent verbal and written communication skills; patient and clear when supporting customers.
• Strong problem-solving skills and ability to gather relevant information.
• IT/electronics qualifications advantageous but not essential.
• Knowledge of SQL database installation/maintenance is a plus.
• Full UK driving licence and flexibility to travel.

 
If you are interested in this role, please apply with your most recent CV.

 
WGCCOMMPERM

 
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

An exciting opportunity to join a well-established, market leading organisation as a Customer Support Administrator to coordinate and manage customer orders whilst taking ownership of after sales support.

• Location: Although this role is fully remote, in office attendance will be required once a week for collaboration at the Camberley location as needed.
• Working Hours: 8:30AM - 5PM Monday to Thursday, early finish of 4PM on a Friday!
• Benefits: 26 days holiday + bank holidays (increased with service in year up to max of 30 days!) Personal pension plan, life assurance cover, staff discount, private medical insurance

As the Customer Support Administrator, you will be responsible for:

• Processing orders, support customers with delivery and installations
• Supporting with parts and technical requests
• Processing parts orders
• Setting up new customer accounts
• Generating quotes
• Planning maintenance visits
• Processing invoices

The successful Customer Support Administrator will have the following related skills / experience:

• Strong customer service experience, ideally within an order processing or logistics environment
• Highly organised with strong communication skills
• Team player with the ability to work independently
• SAP experience is highly desirable - proficiency in MS Office and Salesforce

Our client based in Woking are seeking a strong customer support assistant to join their busy team for 2 weeks, this role would suit someone who enjoys being on the phone to customers on a daily basis!

Duties:

• First point of contact for inbound calls
• Distributing enquiries to the correct team member when necessary
• Updating the inbox
• Updating the CRM database
• Comfortable handling a high volume of calls

Please apply for a chance to be considered!