1478 Support Staff jobs in Birkenhead

Customer Support Specialist

L1 4DQ Liverpool, North West £25000 Annually WhatJobs

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full-time
Our client is seeking an enthusiastic and customer-focused Customer Support Specialist to join their remote team, supporting customers in the Liverpool, Merseyside, UK area. This role is essential for providing exceptional support and resolving customer inquiries efficiently and effectively. You will be the first point of contact for customers, handling inbound calls, emails, and chat messages. Key responsibilities include troubleshooting customer issues, providing product information, processing orders or returns, and escalating complex problems to the relevant departments. You will be expected to maintain detailed records of customer interactions and resolutions in the CRM system. The ideal candidate will possess outstanding communication and interpersonal skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or call centre environment is highly desirable. Proficiency in using customer relationship management (CRM) software and a good understanding of technical support principles are essential. The ability to multitask, manage time effectively, and work independently in a remote setting is crucial. A strong commitment to providing a positive customer experience is paramount. This is a fully remote position, offering significant flexibility and the opportunity to work from home. Our client provides comprehensive training and ongoing support to ensure success in this role. Join our client and contribute to delivering outstanding customer service from anywhere. While the role is remote, it directly supports clients and customer bases associated with Liverpool, Merseyside, UK .
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Customer Support Advisor

WA3 6AE Cheshire, North West Tradebe Management Ltd

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permanent

Discover Tradebe

Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the UK, we are leaders focused on recycling, energy recovery and circular economy, managing all different environmental liabilities in a sustainable way.




What will you do? Make an impact!


Due to continued growth and success,.






























WHJS1_UKTJ

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Remote Customer Support Specialist

L1 8JQ Liverpool, North West £25000 Annually WhatJobs

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full-time
Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their growing virtual team. In this fully remote role, you will be the first point of contact for customers, providing exceptional service and support via email, chat, and phone. Your primary goal is to resolve customer inquiries efficiently and effectively, ensuring a positive customer experience and building strong client relationships.

Key Responsibilities:
  • Responding promptly and professionally to customer inquiries across multiple communication channels.
  • Troubleshooting and resolving customer issues related to products/services.
  • Educating customers on product features and best practices.
  • Documenting customer interactions, issues, and resolutions accurately in the CRM system.
  • Collaborating with internal teams to escalate and resolve complex customer problems.
  • Gathering customer feedback and sharing insights to improve products and services.
  • Maintaining a high level of customer satisfaction through proactive and efficient support.
  • Adhering to company policies and procedures while delivering support.
  • Managing workload effectively to meet response time targets.
  • Contributing to a positive and supportive remote team environment.

The ideal candidate will possess excellent communication skills, both written and verbal, with a friendly and patient demeanor. Strong problem-solving abilities and a proactive approach to assisting customers are essential. Previous experience in customer service or a support role is highly valued. Familiarity with CRM software and ticketing systems is a plus. You must have a reliable internet connection and a dedicated quiet workspace to perform this role effectively. This is a fantastic opportunity to join a supportive and forward-thinking company that embraces remote work, offering flexibility and the chance to build a career from home.
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Senior Customer Support Specialist

L1 1AA Liverpool, North West £28000 Annually WhatJobs

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full-time
Our client is looking for a dedicated and empathetic Senior Customer Support Specialist to join their award-winning team. This is a fully remote position, allowing you to contribute from the comfort of your own home. You will be the primary point of contact for customers, providing exceptional support via phone, email, and chat. Your role will involve troubleshooting technical issues, answering product-related queries, processing requests, and resolving customer complaints with professionalism and efficiency. The ideal candidate will have a passion for delivering outstanding customer service, excellent communication skills (both written and verbal), and strong problem-solving abilities. You should be proficient in using CRM systems and have a good understanding of our client's products/services. We are seeking individuals who are patient, resilient, and capable of managing multiple tasks simultaneously. This role also involves escalating complex issues to relevant departments and contributing to the improvement of support processes and knowledge base articles. A proactive approach to identifying customer needs and offering solutions is highly valued. This is a fantastic opportunity for an experienced support professional to take on more responsibility, develop their skills in a supportive remote environment, and make a tangible difference to customer satisfaction. You will be an integral part of a team dedicated to ensuring a positive customer experience. Join us and become a trusted advisor to our valued customers.

Key Responsibilities:
  • Provide high-quality customer support via multiple channels.
  • Troubleshoot and resolve customer issues efficiently and effectively.
  • Answer product-related questions and provide guidance.
  • Process customer requests accurately and promptly.
  • Manage customer complaints and escalate complex cases.
  • Document all customer interactions and resolutions in the CRM system.
  • Contribute to the development of support documentation and FAQs.
  • Identify opportunities to improve customer satisfaction and service delivery.
  • Maintain up-to-date knowledge of products and services.
  • Represent the company in a professional and courteous manner.

Qualifications:
  • Proven experience in a customer support or similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency with CRM software and helpdesk systems.
  • Ability to multitask and manage time effectively.
  • Patience, empathy, and a customer-centric attitude.
  • High school diploma or equivalent; a degree is a plus.
  • Ability to work independently in a remote setting.
  • Familiarity with (mention a relevant software/product type, e.g., SaaS platforms) is advantageous.
  • Adaptability and willingness to learn new systems.
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Senior Customer Support Specialist

L4 0AB Liverpool, North West £28000 Annually WhatJobs

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full-time
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Liverpool, Merseyside, UK . This role is pivotal in ensuring exceptional customer satisfaction by providing first-class support and technical assistance. You will be responsible for handling complex customer inquiries, resolving escalated issues, and contributing to the continuous improvement of our customer service processes. Key responsibilities include managing inbound and outbound customer communications across various channels (phone, email, chat), troubleshooting technical problems, documenting customer interactions accurately in the CRM system, and collaborating with internal teams to address product-related issues. The ideal candidate will have a proven track record in customer service, excellent problem-solving skills, and a passion for delivering outstanding customer experiences. You will also be involved in training junior team members and contributing to knowledge base articles. A strong understanding of customer relationship management principles is essential. The role involves both direct customer interaction and back-office support activities, requiring a flexible and adaptable approach. We are looking for someone who can think critically, communicate clearly and empathetically, and maintain a professional demeanor even under pressure. This is an exciting opportunity to grow within a leading company that values its employees and invests in their professional development.

Qualifications:
  • Minimum of 3 years of experience in a customer service or technical support role.
  • Excellent verbal and written communication skills.
  • Strong IT literacy, including proficiency with CRM software and Microsoft Office Suite.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proven ability to handle difficult customer situations with patience and professionalism.
  • Experience in training or mentoring junior staff is advantageous.
  • A commitment to delivering high-quality customer service.
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Lead Customer Support Specialist

L3 8QF Liverpool, North West £28000 Annually WhatJobs

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full-time
Our client is seeking an experienced and empathetic Lead Customer Support Specialist to join their growing team, operating from **Liverpool, Merseyside, UK**. This is a remote position, requiring you to provide exceptional support to our diverse customer base via phone, email, and chat. As a Lead, you will not only handle complex customer inquiries but also mentor junior team members, assist with training, and contribute to improving our support processes. You must be a strong communicator, a patient problem-solver, and dedicated to ensuring customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly and efficiently via multiple communication channels.
  • Investigate and troubleshoot customer problems, providing clear and concise solutions.
  • Escalate complex technical or service issues to appropriate departments when necessary.
  • Provide guidance and support to a team of Customer Support Representatives.
  • Assist in the development and delivery of training programs for new and existing team members.
  • Monitor team performance and provide feedback to individuals.
  • Identify recurring customer issues and propose solutions for process improvements.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Contribute to the creation and maintenance of support documentation and knowledge bases.
  • Uphold the company's commitment to exceptional customer service.
Qualifications:
  • Proven experience in a customer service or technical support role, with at least 2 years in a senior or lead capacity.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency in using CRM software and helpdesk ticketing systems.
  • Ability to empathize with customers and remain calm under pressure.
  • Experience in mentoring or supervising a team is highly desirable.
  • Ability to work independently and manage time effectively in a remote setting.
  • A reliable internet connection and a dedicated home office space.
  • Previous experience in the relevant industry (specify industry if known, e.g., SaaS, E-commerce) is a plus.
This role is vital for maintaining our reputation for outstanding customer care. If you are a natural problem-solver with a passion for helping others and leading by example, we encourage you to apply.
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Customer Support Team Lead

L1 8AA Liverpool, North West £32000 Annually WhatJobs

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Job Description

full-time
Our client, a leading provider of innovative software solutions, is seeking an experienced and empathetic Customer Support Team Lead to guide their dedicated support team in delivering exceptional service to users across the globe. While the role is fully remote, you will be an integral part of their UK-based operations, based out of the Liverpool, Merseyside, UK region for organizational purposes. This position requires a blend of technical aptitude, strong leadership skills, and a deep commitment to customer satisfaction. You will mentor, train, and manage a team of customer support representatives, ensuring efficient resolution of inquiries and maintaining high service levels.

Responsibilities:
  • Lead, coach, and manage a team of customer support representatives, fostering a positive and productive work environment.
  • Oversee daily operations of the customer support function, ensuring timely and accurate responses to customer inquiries via phone, email, and chat.
  • Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and implement strategies for improvement.
  • Develop and deliver training programs for new and existing team members on product knowledge, support processes, and best practices.
  • Handle escalated customer issues, troubleshoot complex problems, and provide effective solutions.
  • Collaborate with product and engineering teams to identify and resolve recurring technical issues and provide feedback for product enhancement.
  • Create and maintain comprehensive knowledge base articles, FAQs, and support documentation.
  • Implement and refine support workflows and procedures to enhance efficiency and customer experience.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Ensure adherence to company policies and service level agreements (SLAs).

Qualifications:
  • Proven experience in a customer support role, with at least 1-2 years in a team lead or supervisory capacity.
  • Strong understanding of customer service principles and best practices.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in using CRM software and helpdesk ticketing systems.
  • Experience in troubleshooting technical issues, preferably with software products.
  • Ability to motivate and guide a remote team effectively.
  • Strong organizational skills and attention to detail.
  • Bachelor's degree in a related field or equivalent work experience.
  • Adaptability and a positive attitude towards remote work.
This is an excellent opportunity to lead a vital function within a growing technology company, working remotely from anywhere within commuting distance of Liverpool.
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Customer Support Team Lead

L1 8JQ Liverpool, North West £30000 Annually WhatJobs

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full-time
WhatJobs is seeking a motivated and experienced Customer Support Team Lead for a fully remote position. This role is ideal for a seasoned customer service professional with leadership capabilities who excels at guiding and mentoring a team to deliver exceptional customer experiences. You will be responsible for overseeing daily operations, ensuring customer satisfaction, and driving team performance from your remote work environment.

Your primary duties will include managing a team of customer support representatives, providing training, coaching, and performance feedback. You will handle escalated customer inquiries and issues, ensuring timely and effective resolution. A key aspect of this role involves developing and implementing strategies to improve customer service processes, enhance customer satisfaction, and increase team efficiency. You will also be responsible for monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.

The ideal candidate will have a proven track record in customer service, with at least 2-3 years of experience in a team lead or supervisory role. You must possess excellent communication, interpersonal, and problem-solving skills. A deep understanding of customer service principles and best practices is essential. Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is required. You should be proficient in using various communication tools for remote collaboration.

As a fully remote position, you must be self-disciplined, highly organized, and capable of managing your workload effectively without direct supervision. You will need to foster a positive and supportive team environment, even when working remotely. The ability to motivate your team, resolve conflicts, and drive continuous improvement in customer support is crucial. Your contribution will be vital in maintaining our high standards of customer care and loyalty.
  • Lead and mentor a customer support team.
  • Manage and resolve escalated customer issues.
  • Develop and implement customer service strategies.
  • Monitor team performance and KPIs.
  • Ensure high levels of customer satisfaction.
  • Experience with CRM and helpdesk software.
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Customer Support Team Lead

L1 8JQ Liverpool, North West £28000 Annually WhatJobs

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full-time
WhatJobs is looking for a dedicated and experienced Customer Support Team Lead to oversee and manage the customer service operations for our client in Liverpool, Merseyside, UK . This role is pivotal in ensuring our client's customers receive exceptional support and their queries are resolved efficiently and effectively. As a Team Lead, you will be responsible for guiding, motivating, and developing a team of customer service representatives, fostering a positive and high-performing work environment. Your day-to-day responsibilities will involve handling escalated customer issues, monitoring team performance, implementing quality assurance measures, and identifying areas for improvement in our client's customer service processes. You will also play a key role in training new team members and ensuring adherence to company policies and service standards. The ideal candidate will have a strong background in customer service, proven leadership capabilities, and excellent problem-solving skills. A calm and patient demeanor, coupled with the ability to communicate clearly and empathetically, is essential. Key duties include:
  • Leading, coaching, and mentoring a team of customer support specialists.
  • Managing daily operations, including scheduling and workload distribution.
  • Monitoring and evaluating team performance against key metrics and KPIs.
  • Handling and resolving complex customer complaints and escalations.
  • Implementing and refining customer service processes and workflows.
  • Conducting regular team meetings and providing constructive feedback.
  • Ensuring the team meets service level agreements (SLAs) and quality standards.
  • Identifying training needs and coordinating development opportunities for team members.
  • Contributing to the development of knowledge base articles and support documentation.
Previous experience in a supervisory or team lead role within a customer service environment is essential. Proficiency in CRM software and ticketing systems is highly desirable. Excellent organizational and communication skills are a must. This role requires a proactive individual committed to delivering outstanding customer experiences and driving team success. The position is based in our client's central Liverpool office and requires full-time commitment.
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Senior Customer Support Specialist

L3 8AG Liverpool, North West £28000 Annually WhatJobs

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full-time
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Liverpool, Merseyside, UK . This role is crucial in providing exceptional support and ensuring customer satisfaction across all channels. You will be instrumental in resolving complex customer issues, providing guidance, and contributing to the continuous improvement of our support processes. As a Senior Specialist, you will also mentor junior team members, assist with training development, and handle escalations from the frontline support team. Key responsibilities include managing a high volume of customer inquiries via phone, email, and live chat, troubleshooting technical and non-technical issues, documenting all customer interactions accurately in the CRM system, and identifying trends to provide feedback to product and development teams. You will be expected to maintain a deep understanding of our products and services to offer accurate and efficient solutions. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach, and a strong problem-solving ability. Previous experience in a customer-facing role, ideally within a tech or service-oriented industry, is essential. A proven track record of handling difficult customer situations with professionalism and achieving high customer satisfaction scores is highly desirable. This is a fantastic opportunity to grow within a supportive and forward-thinking organization.
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