Aftersales Customer Support Specialist

SP1 Salisbury, South West Pembrook Resourcing

Posted 1 day ago

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full time

Aftersales Customer Support Specialist



What the role involves

In this position, you'll be the first point of contact for customers making enquiries about servicing and repairs, whether by phone, online, or other digital channels. You'll manage incoming queries, follow up on leads, and run outbound campaigns to keep customers informed and engaged. By listening to their needs, you'll offer relevant solutions and, where appropriate, promote additional products or services to enhance their ownership experience.



What we're looking for

You'll have a confident and friendly communication style, with the ability to build rapport quickly over the phone and online. Experience in a customer-facing role is essential, ideally within a premium or high-service environment. Strong organisational skills, the ability to manage multiple tasks, and a genuine passion for great service are key. While knowledge of the motor trade is an advantage, full training will be provided.

Along with a competitive salary and a supportive working culture, we offer:

30 days' holiday (including bank holidays)
An extra day off for your birthday
Contributory pension scheme
Free eye-care vouchers
Life assurance (three times your base salary)
24/7 mental health support
Access to online discounts and rewards
Long-service recognition (5, 10, 15, 20, 25 years)
Cycle to Work scheme
500 colleague referral bonus
Discounts on parts, servicing, MOTs, vehicles, and motorcycles
Manufacturer training to support your development
Clear career progression pathways with coaching and support


References available on request.

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Support Manager

Dorset, South West £36339 Annually Thera South West

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permanent

Thera South West  has an exciting opportunity available for a Support Manager  to join our team based in Dorset You will join us on a full time, permanent basis and in return, you will receive a competitive salary of up to £36,339.37 per annum.

Annual Leave entitlement:  33 days inclusive of bank holidays 

Additional Information: full Driving licence and access to your own Vechile is neccessary traveling to the following locations will be necessary Sherbourne, Stalbridge, Weymouth and Tarrant Hinton Dorset 

Lead With Purpose. Empower With Passion.

Are you a proactive leader with the ability to drive change and support the growth and development of both individuals and teams?  At Thera South West ,  we believe that people with a learning disability can be leaders in society. We are looking for a skilled and values-driven Support Manager  to lead and coach our teams in delivering outstanding, person-centred Support. You'll play a pivotal role in ensuring the people we support live fulfilling lives with choice, independence, and control. 

As the Support Manager, you will be responsible for the overall leadership, management and performance of several teams within a specific area. Leading teams to maintain an inclusive transparent culture that we are very proud of at Thera South West   alongside robust regulatory, contractual and organisational compliance. The ability to Lead teams to support growth and development is the key to success as is the ability to build trusted relationships with people supported friends and Family, local authorities, Thera Trust central teams and healthcare professionals to drive positive outcomes for the people we support. 

Theras Vision

  • Thera will show that people with a learning disability can be leaders in society. 
  • li>Thera will be controlled by people with a learning disability.  li>People supported by Thera can say how their Thera company is directed and managed.  li>People with a learning disability will design the support they want from Thera.  li>Thera will respect the rights and wishes of people at work, at home and in the community.  li>People with a learning disability will check the quality of support from their Thera company.  li>Thera Group will be led by a charity. 

Skills and Experience:

    li>Level 4 Health & Social Care qualification (or SCQF Level 9 in Scotland), or willingness to work toward it.  li>Proven experience supporting people with learning disabilities.  li>Experience leading teams and managing service delivery in a regulated care setting.  li>Knowledge of safeguarding, health and safety, and care regulations.  li>Excellent communication, leadership, and decision-making skills.  li>Confidence in using digital systems (e.g. Excel, care planning software).  li>Flexibility to travel locally and work across multiple locations. 

Desirable:

    li>Experience in coaching, mentoring, and managing change.  li>A full UK driving licence with business insurance. 

If you are ready to lead by example, create positive change, and contribute to a thriving supportive environment, we would love to hear from you!  Apply Now  to join our dedicated team and make a difference.

Thera is an equal opportunities employer that promotes diversity within our workforce and welcomes applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief.

All posts are subject to DBS checks. This role is exempt from the Rehabilitation of Offenders act 1974. For this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent.

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Support Manager

Dorset, South West £40000 - £50000 Annually PSR Solutions

Posted 2 days ago

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permanent

Support Manager - Care Homes
Permanent | 40-45K per Annum + Excellent PRP + Car Allowance

Sector: Health & Social Care

Location: Dorset

PSR Solutions are proud to be working in partnership with a highly respected care provider to work in the Weymouth, Dorset area to recruit a Support Manager . This is an exciting opportunity for a dedicated and experienced leader to oversee multiple care homes, drive excellence, and ensure the highest standards of care for residents.

In this pivotal role, you will work closely with the Operations Manager to provide leadership, ensure regulatory compliance, and support and mentor home managers and staff. Your expertise will directly influence both the quality of care and the operational success of each home.

Key Responsibilities

  • Lead, inspire, and manage teams to deliver exceptional resident care aligned with the organisation's vision and values.
  • Recruit, train, and mentor care home managers and staff, fostering a positive, supportive, and inclusive workplace culture.
  • Oversee financial and business performance, including budgeting, reporting, and identifying growth opportunities.
  • Ensure all homes meet and maintain compliance with relevant laws, regulations, and industry standards.
  • Monitor and enhance the quality of care, implementing improvements to maintain a safe, comfortable, and supportive environment for residents.
  • Build strong relationships with residents, families, staff, regulators, and external stakeholders.
  • Implement systems to track performance, measure outcomes, and drive continuous improvement.

Skills & Attributes

  • Proven track record in managing a care home or similar healthcare environment.
  • Strong knowledge of compliance, regulation, and financial management in the care sector.
  • Excellent leadership skills with the ability to motivate and inspire teams.
  • Exceptional communication and interpersonal skills.
  • Deep understanding of best practice in elderly care.
  • Ability to work both independently and collaboratively in a dynamic environment.

Benefits

  • Monthly Car Allowance
  • Excellent Performance Related Bonus
  • Comprehensive training programmed & career development opportunities
  • Employee Assistance & Blue Light Card Scheme

Apply today or get in touch with Shaheena @ PSR Solutions

(phone number removed)

PSR Solutions are proud to represent organisations committed to equal opportunities and high-quality care. All applications will be treated with the strictest confidence.

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Support Worker

Southampton, South East £13 - £19 Hourly Nurseplus UK Ltd

Posted 2 days ago

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temporary
  • Support Worker

    Join Nurseplus as a Support Worker – Make a Difference Every Day

    At Nurseplus, every shift you work is an opportunity to make a real difference in the lives of those in need. As a Support Worker , you’ll be providing high-quality care across a range of settings, from elderly care to individuals with learning disabilities, mental health challenges, and more complex care needs. You’ll become part of a compassionate team where every contribution counts.

    Why Choose Nurseplus?

    • Weekly Pay & Competitive Rates : Earn between £13.15 and £19.00 per hour, with weekly pay and an annual pay review to reward your hard work.
    • Workwise App : Take control of your schedule with our Workwise app – manage your availability and easily book shifts on your terms.
    • Paid Industry-Leading Training : We pay for you to attend our mandatory, industry-leading training that’s in line with the Care Certificate and Core Skills Training Framework, tailored to help you grow your skills.
    • Ongoing Development Opportunities : From in-house courses to funded qualifications such as NVQ Levels 2 and 3, we support your professional growth at every stage.
    • Blue Light Card : Enjoy thousands of discounts on the high street and online with eligibility for a Blue Light Card.

    What You’ll Be Doing

    Your day-to-day responsibilities as a Support Worker may include assisting service users with personal care, safe lifting and moving, administering medication, meal preparation, and providing general companionship. You’ll work closely with care plans to ensure individuals maintain independence and dignity, providing the physical and emotional support that they might need to achieve their goals. This role is full time across various locations in Southampton, and shifts include long days, awake nights and sleep-ins.

    What We’re Looking For

    • You must be over 18 years old and have the right to work in the UK.
    • Flexibility in your availability, with the ability to travel to different care settings, and also to fit in with the required rota of the service.
    • A good standard of English and the ability to communicate effectively.
    • A clear enhanced DBS, which you can apply for upon registration.
    • Availability to start at 1st April 2025.

    If you’re passionate about making a positive impact and want to work with a team that truly cares, we’d love to hear from you!

    About Nurseplus

    At Nurseplus, our mission is to make a positive impact and change lives every day. We are passionate about delivering the highest-quality care that truly makes a difference in the lives of those we support. But our commitment doesn’t stop there – we care just as much for our staff as we do for our clients. By fostering a supportive and inclusive environment, we empower our team to grow, thrive, and make a meaningful contribution to the communities they serve.

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Support Worker

Dorset, South West £13 Hourly CareTech UK

Posted 2 days ago

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Job Description

permanent

Benefits

28 days holiday inclusive of Bank Holidays 

Flexible Additional Holiday Purchase Scheme

DBS check paid by Caretech prior to starting with us.

Full induction programme to Care Certificate Standards

Stakeholder Pension

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Free Employee Assistance Programme

We offer Apprenticeships to those with less experience looking to join the Care Sector

We provide FREE training to achieve qualification in Social Care.

Carer progression within the company.

The Role

We are providing individuals with practical and emotional care, enabling them to lead as ordinary life as they can achieve. To help them achieve this you will need to be flexible as you are required to work shifts including bank holidays, weekends and potential sleep ins.

If your best traits are positivity, friendliness and innovation then this job is for you!

Main duties and responsibilities

To participate in the day to day implementation of individual support plans and activities within a challenging environment.

To maintain effective communication and liaison with service users, families and others whilst respecting appropriate confidentiality.

To support service users with the preparation of Meals, Laundry duties, cleaning and social events.

To maintain accurate notes and records as and when required.

To work as part of a team to provide high quality care.

Personal Characteristics

Diploma in Health and Social Care or be willing to work towards one.

Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues.

The ability to keep calm under pressure.

The confidence to work alone or as part of a team.

Excellent communication skills

The passion to work with vulnerable adults

The desire and commitment to achieve high standards of safeguarding.

The Organisation  

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach.  We encourage people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.  

CareTech Community Services are proud to inform you that they are a "Disability Confident Leader".

Successful candidates will be required to complete a enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. 

STRICTLY NO AGENCIES

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Support Worker

Dorset, South West £12 Hourly Pin Point Health & Social Care

Posted 2 days ago

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temporary

Role: Support Worker

Job Type: Temporary

Salary: £12.21

Location: Dorset

Our client is a values-driven charity committed to making a positive impact in the lives of those we support. They pride themselves on the principles of being committed, reliable, inspirational, trustworthy, and inclusive. Believing in providing Active Support and Positive Behaviour Support to empower individuals to live life to the fullest, with their needs and choices at the centre of everything they do.

Position Overview:

We are seeking an experienced and dedicated healthcare professional to join their team as a Support worker. You will be a key player in guiding and empowering your knowledge through the team, serving as a role model in delivering the highest quality care and support.

Key Responsibilities:

  • Ensuring high performance and continuous development.
  • li>Mentor and guide less experienced colleagues, fostering a positive and collaborative work environment.
  • Maintain and update support plans, ensuring accuracy and relevance to the individual’s needs.
  • < i>Uphold and promote our clients core values in all aspects of your work.

What We’re Looking For:

    < i>Proven experience in providing a wide range of high-quality support in a healthcare setting.
  • Strong communication skills, with proficiency in literacy, numeracy and basic IT skills.
  • NVQ Level 3 in Social Care or an equivalent qualification.
  • A passion for delivering person-centred care and support.
  • MAPA/PMVA or any other form of restrained training.
  • Buccal training

What We Offer:

  • Days, nights, sleep-ins, weekdays.
  • Training opportunities and career advancement.

If you have a passion for providing support to vulnerable individuals and meet the essential skills and qualities listed, we would love to hear from you. To apply, please submit an up-to-date copy of your CV via the apply button.

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Support Worker

Dorset, South West £13 Hourly BlueGreen Recruit Ltd

Posted 2 days ago

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permanent, part time

“We are people focused . We are genuine . We have integrity . We will develop . We are a team .”

These values define our personality. They are our statement about what we stand for and what we believe in, and they are the basis behind the decisions we make every single day. 

St. Martin's  is a brand new Extra Care  facility situated in Gillingham. People living in St. Martins will have a health need and need some support in being able to maintain as much independence as possible.

There are 55 self-contained flats within the building, predominantly for people over the age of 55. Each flat has it’s own kitchen, living room, wet room and kitchen.

We are looking for caring people who are passionate about assisting the people we support to live a fulfilled life and maintain as much independence as possible.

Location: St. Martin's , Queen Street, Gillingham

£12.86 - £3.08 per hour

Increased pay for weekends

Flexible working

Refer a friend scheme up to £3

Day and night shifts available

Care Dorset offers fantastic benefits :

Generous Annual leave entitlement - starting at 27 days, rising to 31 after 5 years (exc. Bank holidays) pro rata

Enhanced Maternity Pay

Occupational Sick pay entitlement

Funded Blue Light discount package (superb discounts on travel, leisure, entertainment and more)

Access to Employee Assistance Programme

Comprehensive induction

Excellent training & development opportunities supporting career progression.

Access to Litmos online learning platform – our one stop shop for learning & development

Refer a Friend Bonus - up to £30 per person you refer (uncapped and paid on successful appointment)

Celebrated success through annual awards ceremony

About the role:

Each day as a Support Worker is different. You will assist with all aspects of personal care and support for the people we support within the setting.

The Support Worker will provide flexible, individualised care and support to the people who use the service, as part of a planned and agreed programme. This will enable people to remain in their own homes and minimise the need for nursing/hospital care.

To provide personal care, such as washing, dressing, toileting, in accordance with individual care plans.

To undertake domestics tasks, such as cleaning and laundry, within the individual’s home or in shared facilities within the building

To undertake or support shopping when required, and to undertake minor financial transactions on behalf of the people we support in accordance with clear rules and guidance e.g. to collect pensions and other benefits.

To help prepare meals and snacks.

To assist with enabling tasks within the home to help the people we support become more independent or retain independence within their home

To undertake day to day written, factual recording when required.

To provide verbal feedback to the Manager or external professionals as required in respect of a person we support’s situation.

To alert the Team Leader / Manager of any issues of concern in respect of a person we support e.g. a perceived deterioration in health or a fall.

To respond to emergency situations in line with clear Care Dorset

This job description is not exhaustive and reflects the type and range of tasks, responsibilities and outcomes associated with the role.

About you:

Previous experience as a Support Worker or in a similar role is preferred but not essential as training and ongoing support will be provided. Ideal candidates will have:

A compassionate and caring nature with a genuine desire to help others

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Flexibility to work various shifts, including evenings, weekends and bank holidays

If you are enthusiastic about making a positive difference in people's lives and meet the requirements mentioned above, we would love to hear from you.

We that a career in care is not for everyone – but it could be for you. Join our team and contribute to enhancing the independence and well-being of those we care for.

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Support Workers

Marchwood, South East £11 - £15 Hourly STATIM Healthcare

Posted 2 days ago

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Job Description

permanent, contract, temporary, part time

NOTE: THIS JOB IS ONLY FOR PEOPLE RESIDING IN THE UK.

Statim Healthcare is Hiring for Health Care Assistants / Support Workers


Flexible working hours
Full time/Early/Late/Night/Long day
Who can Apply:
Experienced / Drivers / Non Drivers

Duties and Responsibilities:

  • Assisting nursing staff in caring for an individuals hygiene and physical comfort. - Assist in creating a supportive and caring environment.
  • li>Carrying out toileting, including emptying urinary catheter bags.
  • Dispose of clinical waste in line with health and safety instructions Undertake clinical activities as directed and under the supervision of the Registered Nurse.
  • Measure and record routine observations of temperature, pulse, blood pressure, Weight and, urinalysis.
  • Apply simple dressings to speciality definition.
  • Assist with patient mobility using correct equipment and techniques.
  • Handle and label specimens safely and correctly
  • Obtain blood sugar levels using B.M.stix.
  • Maintain, monitor and control stock and equipment within the department, reporting any deficit to senior nurse on duty.
  • Prepare specific equipment required within the department prior to clinical procedures.
  • Assist in protecting patients, visitors and staff from abuse and assist in managing abusive and aggressive behaviour.
  • Be responsible for clinical incident reporting according to the Trust’s health and safety standards.

Escort patients to other wards and departments with out direct supervision. Works to well established routine / procedures, may participate in discussions on proposed changes.

Requirements:
Enhanced DBS
Mandatory Trainings /PMVA/MAPA Training

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Support Manager

BH1 Bournemouth, South West Thera South West

Posted 1 day ago

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Job Description

full time

Thera South West  has an exciting opportunity available for a Support Manager  to join our team based in Dorset You will join us on a full time, permanent basis and in return, you will receive a competitive salary of up to £36,339.37 per annum.

Annual Leave entitlement:  33 days inclusive of bank holidays 

Additional Information: full Driving licence and access to your own Vechile is neccessary traveling to the following locations will be necessary Sherbourne, Stalbridge, Weymouth and Tarrant Hinton Dorset 

Lead With Purpose. Empower With Passion.

Are you a proactive leader with the ability to drive change and support the growth and development of both individuals and teams?  At Thera South West ,  we believe that people with a learning disability can be leaders in society. We are looking for a skilled and values-driven Support Manager  to lead and coach our teams in delivering outstanding, person-centred Support. You'll play a pivotal role in ensuring the people we support live fulfilling lives with choice, independence, and control. 

As the Support Manager, you will be responsible for the overall leadership, management and performance of several teams within a specific area. Leading teams to maintain an inclusive transparent culture that we are very proud of at Thera South West   alongside robust regulatory, contractual and organisational compliance. The ability to Lead teams to support growth and development is the key to success as is the ability to build trusted relationships with people supported friends and Family, local authorities, Thera Trust central teams and healthcare professionals to drive positive outcomes for the people we support. 

Theras Vision

  • Thera will show that people with a learning disability can be leaders in society. 
  • li>Thera will be controlled by people with a learning disability.  li>People supported by Thera can say how their Thera company is directed and managed.  li>People with a learning disability will design the support they want from Thera.  li>Thera will respect the rights and wishes of people at work, at home and in the community.  li>People with a learning disability will check the quality of support from their Thera company.  li>Thera Group will be led by a charity. 

Skills and Experience:

    li>Level 4 Health & Social Care qualification (or SCQF Level 9 in Scotland), or willingness to work toward it.  li>Proven experience supporting people with learning disabilities.  li>Experience leading teams and managing service delivery in a regulated care setting.  li>Knowledge of safeguarding, health and safety, and care regulations.  li>Excellent communication, leadership, and decision-making skills.  li>Confidence in using digital systems (e.g. Excel, care planning software).  li>Flexibility to travel locally and work across multiple locations. 

Desirable:

    li>Experience in coaching, mentoring, and managing change.  li>A full UK driving licence with business insurance. 

If you are ready to lead by example, create positive change, and contribute to a thriving supportive environment, we would love to hear from you!  Apply Now  to join our dedicated team and make a difference.

Thera is an equal opportunities employer that promotes diversity within our workforce and welcomes applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief.

All posts are subject to DBS checks. This role is exempt from the Rehabilitation of Offenders act 1974. For this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent.

This advertiser has chosen not to accept applicants from your region.

Classroom Support

SO14 Newtown, South East Academics Ltd

Posted 1 day ago

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Job Description

temporary

Classroom Support required - Southampton School's - from September

Academics are currently seeking a number of experienced and driven Classroom Support Assistant's to work in local Schools in Southampton and the surrounding areas.

We are recruiting for a number of Schools in Southampton who are looking for Classroom Support Assistant's who are available to cover daily/short term supply and long term contracts. We also support schools with their permanent recruitment so if you are looking for a permanent Classroom Support Assistant position, we can support you with this.

The role of a Classroom Support Assistant involves enabling young people to develop and make progress by providing physical, emotional and nurturing support during their school day as well as supporting the Teacher in your classroom.

As a Classroom Support Assistant with Academics, you will ideally be available Monday to Friday between 8.30am - 3.30pm. Many of our client schools need consistency in the classroom, this is why full time is the ideal scenario.

This means you must have great communication skills in order to build relationships with both your students and the staff. The position involves working as part of a team to maintain a stable, happy and caring environment that makes the health, safety, care and welfare of young people a priority.

You will be expected to support the classroom and students as a whole as well as aid the teacher when necessary. In some cases you will be required to work on a 1:1 basis with children that are lower level learners or children that have challenging behaviours.

As a successful Classroom Support Assistant you will have strong behaviour management, be confident, motivated and well organised. Patience, commitment and empathy are essential, but above all, you'll be someone with a genuine desire to help others.

Although experience in a classroom or educational setting is advantageous, we will also consider applicants with other related experience.

If you are a Classroom Support Assistant seeking work in local Schools in Southampton from September, please apply!

As part of the vetting checks to clear you for work, you must either have a Child Workforce related DBS which is registered to the DBS Update Service or be willing to submit one.

Classroom Support - Southampton

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