1888 Support Staff jobs in Derby

Job Title:  Trainee Customer Support Specialist

Location: Leicester (LE12)

About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients.

We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving individual to join their customer support team.

Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure a positive customer experience.

Key Responsibilities:

• Respond promptly to customer enquiries via phone, video calls and emails.
li>Troubleshoot, educate and resolve customer issues, providing clear and effective solutions.
• Maintain accurate records of customer interactions and transactions on Zendesk.
• Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with occasional on site training at customer locations across the UK.
• Onboarding of new customers on to the platform.
• Escalate any complex issues to the Head of Training and Service.
• Upselling additional services that are available on the system.

Requirements:

• Excellent verbal and written communication skills.
• Strong computer literacy.
• Proactive approach
• Customer service of the highest standards
• Ability to work independently and as part of a team.
• Strong problem solving skills and attention to detail.
• Previous experience in a customer support role.
• Previous experience in in the recruitment industry (preferred, not essential)

What We Offer:

• Remote working
• Full Training provided – office based (Mountsorrel) for 4 to 8 weeks
< i>A supportive and collaborative work environment that want to hear your thoughts and experiences to continuously improve their service.
• The chance to be part of a dynamic and innovative team.

Salary and Working Schedule:

• £25k to 35K depending on experience
li>Monday to Friday (no weekend support)
• 9am to 5.30pm

Hours: Monday Friday 8:30am-5pm

Salary: £25,396.80

Business Unit: NT Voice & Data

Location: Nottingham

We are looking for a proactive and customer-focused Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires excellent communication skil.

WHJS1_UKTJ

Digital Support Technician - Level 3 Apprenticeship

Ready to launch your IT career in eCommerce? We're looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.

The Opportunity

• Role: First-line customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources.
• Location: Leicester (20-min walk from train station) - Office-based, with 1 WFH day after training.
• Compensation: National Apprenticeship Wage (15,704).
• Hours: Monday - Friday, a variation of standard office hours
• Length: 18-month apprenticeship. 80% practical, hands-on learning for rapid skill development.

About Us

Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration.

What We're Looking For

• Essential: GCSE Grade C/4+ in Maths & English (or equivalent).
• Eligibility Note: This Level 3 Apprenticeship is for new learning. If you hold an IT related qualification higher than Level 2 (e.g., Level 3, Level 4, Degree, or Masters), you may be ineligible.
• You'll Bring:
• Clear Communicator: Skilled in expressing ideas effectively, written & verbal.
• Problem Solver: Logical, quick-thinking, and solution-focused.
• Customer Champion: Passionate about delivering exceptional customer experiences.
• Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration.
• Organized Multitasker: Efficiently manages multiple tasks to success.

Your Apprenticeship Journey & Benefits

You'll complete a Level 3 Digital Support Technician Apprenticeship , covering digital information systems, architecture, end-user system maintenance, information security, data management, and digital marketing. This blended learning approach combines structured online training with invaluable workplace experience, preparing you for a successful career in IT.

• Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.

• Purposeful progress: We harness our ingenuity to keep levelling up and growing stronger. We take initiative, think boldly, and don't settle for the status quo. Every risk teaches us something new.
• Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask 'How can we help?' striving always to make a meaningful
• Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication-with customers, partners, and team members-is essential for building strong relationships.
• Private Medical Insurance

RandstadDigitalApprenticeships

Digital Support Technician - Level 3 Apprenticeship

Ready to launch your IT career in eCommerce? We're looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.

The Opportunity

• Role: First-line customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources.
• Location: Leicester (20-min walk from train station) - Office-based, with 1 WFH day after training.
• Compensation: National Apprenticeship Wage (15,704).
• Hours: Monday - Friday, a variation of standard office hours
• Length: 18-month apprenticeship. 80% practical, hands-on learning for rapid skill development.

About Us

Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration.

What We're Looking For

• Essential: GCSE Grade C/4+ in Maths & English (or equivalent).
• Eligibility Note: This Level 3 Apprenticeship is for new learning. If you hold an IT related qualification higher than Level 2 (e.g., Level 3, Level 4, Degree, or Masters), you may be ineligible.
• You'll Bring:
• Clear Communicator: Skilled in expressing ideas effectively, written & verbal.
• Problem Solver: Logical, quick-thinking, and solution-focused.
• Customer Champion: Passionate about delivering exceptional customer experiences.
• Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration.
• Organized Multitasker: Efficiently manages multiple tasks to success.

Your Apprenticeship Journey & Benefits

You'll complete a Level 3 Digital Support Technician Apprenticeship , covering digital information systems, architecture, end-user system maintenance, information security, data management, and digital marketing. This blended learning approach combines structured online training with invaluable workplace experience, preparing you for a successful career in IT.

• Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.

• Purposeful progress: We harness our ingenuity to keep levelling up and growing stronger. We take initiative, think boldly, and don't settle for the status quo. Every risk teaches us something new.
• Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask 'How can we help?' striving always to make a meaningful
• Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication-with customers, partners, and team members-is essential for building strong relationships.
• Private Medical Insurance

RandstadDigitalApprenticeships

Part Time Helpdesk Customer Support

Hours: Monday Friday 30 hours + per week

Salary: £12.21 p/h

Location: Nottingham

We are looking for a proactive and customer-focused Part Time Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires exce.

WHJS1_UKTJ

Are you passionate about delivering exceptional customer service and fluent in German? We are looking for a dedicated and enthusiastic Export Customer Service Support Specialist to join our vibrant team.

Your main responsibility will be handling and recording orders, managing international shipments, and issuing shipping documentation. You will play a crucial role in maintaining solid customer relationships by addressing questions and concerns with speed and professionalism, following up on customer complaints, managing ERP database records, and supporting the direct sales organization.

The role:

• Process orders, send PO confirmations, communicate and propose alternative items in case of backorders, organize and follow up on shipments
• Proactively manage international business queries from around the world, including pre-screening, re-routing, and providing customers with timely responses
• Interact effectively with the warehouse to communicate order requirements (packaging, labeling, etc.) and coordinate with customers and logistics for cost-effective and timely dispatch of shipments
• Ensure compliance of orders with active contracts
• Issue shipping documentation
• Issue customer credits (AQ complaints, correction of improper invoicing)
• Follow up on overdue accounts: issue/send customer account statements, send reminders
• Maintain ERP system: create and update customer cards, upload and maintain prices
• Follow up on quality complaints: receive, verify the conformity of the PER form, organize the return of defective products to the USA, follow up until closure, update the complaint data master file
• Monitor product recalls in coordination with the AQ department: notify customers, collect and archive all data, organize recalled product returns, issue exchanges or credit notes
• Archive customer service documentation for audit purposes
• Support the sales team on various requests
• Ensure backup of other team members during absences
  
  

What we need from you:

• Meticulous and detail-oriented
• Good understanding of IT systems, excellent user skills
• Empathetic, patient, and clear communication skills
• Accountable and takes responsibility
• Customer Service experience
• Fluency in German (both written and spoken) is essential
• Proficiency in English
• Knowledge of MS Office
  
  

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and collaborative work environment

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

• Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries)
• Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting)
• Log, manage, and resolve support tickets accurately
• Support new and existing customers with product information, account updates, and service changes
• Follow internal processes and escalate where needed
• Deliver great customer experiences with patience and clear communication

• Excellent computer and software skills - fast, confident, and accurate
• Strong English and Maths - capable of writing clearly and working through figures and logic-based problems
• Confident communicator with a calm, friendly manner - especially over the phone
• Basic knowledge of internet services, Wi-Fi, and home networking
• Quick learner, comfortable using multiple systems and multi-tasking
• Reliable and organised - able to follow a 4 on / 4 off pattern including weekends and evenings

• Full training provided
• Hybrid working available after successful completion of training as long as home internet supports equipment and systems required.
• Supportive, small-team environment

We are a small familly run Business based in the Stoke on Trent area. We are looking for a new person to join our Team helping with sales, customer services, admin, customer contact. Sales Support duties and responsibilities: * Answering questions from prospective customers about online/telephone purchase process * Tracking orders and investigating shipping delays for customers waiting on products * Answering questions from existing customers with faulty or unwanted products * Processing customer sales, refunds and returns * Updating customer records *Making follow-up contact to check on customer satisfaction * processing invoices * Taking payments * Liasing with engineering department and customers. Essential Experience Required: * The ability to speak to customers over the phone and email * A high standard of communication skills * Computer Literate Desired but not essential: * Sales support / Admin background * Sage, Microsoft Outlook * Background in telecomms * Experience in using portals * Interest in Electronics Full training on our unique product is provided by the company, however we are looking for someone with experience in the sales support/admin/customer services side. Salary is negotiable dependent on experience.