2367 Support Staff jobs in Derby
Customer Support Coordinator
Leicestershire, East Midlands
Manpower UK Ltd
Posted 3 days ago
Job Viewed
Job Description
Customer Support Coordinator
Location: Lutterworth
We're seeking a proactive Customer Support professional to join our UK Customer Operations team. You'll be the first point of contact for customer queries, managing cases from start to finish, and ensuring excellent service delivery.
What you'll do:
- Manage customer cases in Salesforce CRM.
- Process service orders, invoicing, returns, and warranty replacements.
- Generate quotes and administer service contracts.
- Liaise with customers and internal teams to resolve issues.
- Support continuous improvement and ensure compliance.
What we're looking for:
- Strong customer focus with great communication skills.
- Microsoft Office skills (intermediate).
- Ability to work efficiently in a fast-paced environment.
- Salesforce and/or SAP S/4 experience (preferred).
Why join?
Be part of a collaborative team, delivering best-in-class customer support, with flexible working options through our agile working policy.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
LE1 5XL Leicester, East Midlands
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team. In this crucial role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries efficiently and effectively. This is a fantastic opportunity to contribute to customer satisfaction from your home, working within a collaborative and supportive virtual environment.
Your responsibilities will include responding to customer queries via email, phone, and potentially live chat, troubleshooting technical issues, and providing accurate product information. You will document customer interactions, identify recurring issues, and escalate complex problems to the appropriate departments. Building strong customer relationships and ensuring a positive support experience are key objectives.
The ideal candidate will possess excellent communication skills, both written and verbal, with a natural ability to empathise and connect with customers. Proficiency in using customer relationship management (CRM) software and other support tools is essential. You should be a patient problem-solver, capable of thinking critically and offering solutions in a fast-paced environment. Prior experience in customer service or a helpdesk role is highly advantageous.
This is a completely remote position, requiring a reliable internet connection and a dedicated workspace. You must be self-disciplined, organised, and able to manage your time effectively to meet service level agreements. A proactive approach to learning about our client's products and services is expected. If you are passionate about providing outstanding customer support and thrive in a remote work setting, we encourage you to apply. This role offers the flexibility and autonomy to manage your workload from anywhere in the UK.
Your responsibilities will include responding to customer queries via email, phone, and potentially live chat, troubleshooting technical issues, and providing accurate product information. You will document customer interactions, identify recurring issues, and escalate complex problems to the appropriate departments. Building strong customer relationships and ensuring a positive support experience are key objectives.
The ideal candidate will possess excellent communication skills, both written and verbal, with a natural ability to empathise and connect with customers. Proficiency in using customer relationship management (CRM) software and other support tools is essential. You should be a patient problem-solver, capable of thinking critically and offering solutions in a fast-paced environment. Prior experience in customer service or a helpdesk role is highly advantageous.
This is a completely remote position, requiring a reliable internet connection and a dedicated workspace. You must be self-disciplined, organised, and able to manage your time effectively to meet service level agreements. A proactive approach to learning about our client's products and services is expected. If you are passionate about providing outstanding customer support and thrive in a remote work setting, we encourage you to apply. This role offers the flexibility and autonomy to manage your workload from anywhere in the UK.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
ST5 0EG Staffordshire, West Midlands
£22000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is hiring a motivated Customer Support Specialist to provide exceptional service to their customers in a fully remote capacity. This role is perfect for individuals who excel at problem-solving and thrive in a digital-first environment. You will be the primary point of contact for customer inquiries, offering timely and effective solutions via phone, email, and chat. Responsibilities include troubleshooting technical issues, guiding customers through product features, resolving complaints, and processing requests efficiently. Maintaining a high level of customer satisfaction is paramount.
The ideal candidate will possess outstanding communication skills, both written and verbal, with a friendly and professional demeanour. Patience, empathy, and a genuine desire to help customers are key attributes. Previous experience in a customer service or technical support role is advantageous. You should be proficient with common office software and comfortable navigating various online platforms. A dedicated workspace with a reliable internet connection is required for this remote position. You will need to be self-disciplined and possess strong time-management skills to effectively manage your workload and meet service level agreements. Training on our client's products and services will be provided. This is a fantastic opportunity to join a supportive team and contribute to a positive customer experience from the comfort of your own home. If you are passionate about customer service and looking for a rewarding remote role, apply today.
The ideal candidate will possess outstanding communication skills, both written and verbal, with a friendly and professional demeanour. Patience, empathy, and a genuine desire to help customers are key attributes. Previous experience in a customer service or technical support role is advantageous. You should be proficient with common office software and comfortable navigating various online platforms. A dedicated workspace with a reliable internet connection is required for this remote position. You will need to be self-disciplined and possess strong time-management skills to effectively manage your workload and meet service level agreements. Training on our client's products and services will be provided. This is a fantastic opportunity to join a supportive team and contribute to a positive customer experience from the comfort of your own home. If you are passionate about customer service and looking for a rewarding remote role, apply today.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
DE1 0AA Derby, East Midlands
£24000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing customer service team. This is a fully remote role where you will be the primary point of contact for customer inquiries, providing timely and effective solutions to a wide range of issues. Your responsibilities will include responding to customer queries via phone, email, and live chat, troubleshooting technical problems, guiding users through product features, and escalating complex issues to the appropriate departments. You will be expected to maintain a high level of customer satisfaction by offering professional and friendly support. The ideal candidate will possess excellent communication skills, both written and verbal, with a patient and helpful demeanor. Previous experience in a customer service or helpdesk role is highly desirable, along with proficiency in CRM software and ticketing systems. Strong problem-solving abilities and the capacity to remain calm under pressure are essential. You should be comfortable working independently in a remote environment, managing your time effectively, and contributing positively to a virtual team. A passion for helping others and a commitment to delivering outstanding service are key. Join our client’s supportive team and become a crucial part of ensuring customer success and satisfaction. Your role is vital in building and maintaining strong customer relationships.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
NG1 3DA Nottingham, East Midlands
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This is a fully remote position, offering the flexibility to work from home while providing exceptional service to a diverse customer base. You will be the first point of contact for customer inquiries, handling a variety of issues via phone, email, and live chat. Your primary goal will be to ensure customer satisfaction by resolving queries efficiently, providing accurate information, and offering a positive and helpful experience. Responsibilities include troubleshooting technical issues, guiding customers through product features, processing requests, and escalating complex problems to appropriate departments when necessary. You will also be responsible for documenting customer interactions and feedback, contributing to the improvement of our support resources and processes.
The ideal candidate will possess excellent communication and active listening skills, with a patient and friendly demeanor. Previous experience in a customer service or helpdesk role is highly preferred. A strong ability to empathize with customers and a genuine desire to help solve problems are key. You should be comfortable navigating multiple software systems simultaneously and possess good typing skills. Familiarity with CRM software and ticketing systems is a plus. This role requires a proactive individual with strong problem-solving abilities and the capacity to work independently and manage their time effectively in a remote setting. If you are passionate about delivering outstanding customer service and seeking a rewarding remote opportunity in **Nottingham, Nottinghamshire, UK**, we encourage you to apply.
The ideal candidate will possess excellent communication and active listening skills, with a patient and friendly demeanor. Previous experience in a customer service or helpdesk role is highly preferred. A strong ability to empathize with customers and a genuine desire to help solve problems are key. You should be comfortable navigating multiple software systems simultaneously and possess good typing skills. Familiarity with CRM software and ticketing systems is a plus. This role requires a proactive individual with strong problem-solving abilities and the capacity to work independently and manage their time effectively in a remote setting. If you are passionate about delivering outstanding customer service and seeking a rewarding remote opportunity in **Nottingham, Nottinghamshire, UK**, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
Leicester LE1 5XX Leicester, East Midlands
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their thriving team in Leicester, Leicestershire, UK . This is an on-site role, providing essential support to our valued customers and ensuring their satisfaction. The ideal candidate will possess excellent communication skills, a passion for problem-solving, and a commitment to delivering outstanding service. You will be the first point of contact for customer inquiries, offering timely and effective resolutions across various channels including phone, email, and live chat. Your role will be critical in maintaining high levels of customer loyalty and contributing to the overall positive brand perception.
Key Responsibilities:
Qualifications:
If you are passionate about helping people and thrive in a customer-focused environment, this role in Leicester is an excellent opportunity to grow your career. Apply today to become a vital part of our client's customer success journey.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally via phone, email, and other communication channels.
- Provide accurate information about products and services, guiding customers through features and benefits.
- Troubleshoot and resolve customer issues, escalating complex problems to relevant departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and actions.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Process orders, forms, applications, and requests as required.
- Gather customer feedback and relay it to the management team to help improve service delivery.
- Adhere to company policies and procedures, ensuring consistent service quality.
- Meet personal/team performance and quality targets.
- Stay informed about product updates and changes to company policies.
- Contribute to team efforts by accomplishing related results as needed.
- Identify opportunities for upselling or cross-selling relevant products or services where appropriate.
Qualifications:
- Previous experience in a customer service or call center environment is highly desirable.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Ability to empathize and build rapport with customers.
- Proficiency in using CRM systems and other customer support tools.
- Strong organizational and time-management skills.
- Ability to multitask and handle a high volume of inquiries efficiently.
- A positive attitude and a proactive approach to problem-solving.
- High school diploma or equivalent; further qualifications in customer service are a plus.
- Familiarity with ticketing systems would be beneficial.
- Ability to work independently and as part of a team.
If you are passionate about helping people and thrive in a customer-focused environment, this role in Leicester is an excellent opportunity to grow your career. Apply today to become a vital part of our client's customer success journey.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
ST1 2AA Staffordshire, West Midlands
£22000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for a proactive and customer-centric Customer Support Specialist to join their dedicated support team, serving customers across the UK and internationally. This role requires exceptional communication and problem-solving skills to provide first-line technical assistance and ensure customer satisfaction. You will be responsible for responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through product features and functionalities.
Key duties include diagnosing and resolving software and hardware issues, escalating complex problems to senior support staff when necessary, and maintaining accurate records of customer interactions and resolutions in our CRM system. You will also contribute to building a comprehensive knowledge base by documenting common issues and their solutions. Providing feedback to the product development team on customer issues and trends will be important for continuous improvement. The ability to explain technical concepts clearly to non-technical users is essential.
The ideal candidate will have previous experience in a customer service or technical support role, preferably within the technology sector. Excellent verbal and written communication skills are mandatory. A patient, empathetic, and positive attitude towards customer service is crucial. Familiarity with common operating systems (Windows, macOS) and basic networking concepts is beneficial. Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM software is a plus. Strong organizational skills and the ability to multitask effectively in a dynamic environment are required. This is a great opportunity to join a supportive team and build a career in customer support within an innovative company.
Key duties include diagnosing and resolving software and hardware issues, escalating complex problems to senior support staff when necessary, and maintaining accurate records of customer interactions and resolutions in our CRM system. You will also contribute to building a comprehensive knowledge base by documenting common issues and their solutions. Providing feedback to the product development team on customer issues and trends will be important for continuous improvement. The ability to explain technical concepts clearly to non-technical users is essential.
The ideal candidate will have previous experience in a customer service or technical support role, preferably within the technology sector. Excellent verbal and written communication skills are mandatory. A patient, empathetic, and positive attitude towards customer service is crucial. Familiarity with common operating systems (Windows, macOS) and basic networking concepts is beneficial. Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM software is a plus. Strong organizational skills and the ability to multitask effectively in a dynamic environment are required. This is a great opportunity to join a supportive team and build a career in customer support within an innovative company.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Support staff Jobs in Derby !
6
Customer Support Manager
ST1 2AF Staffordshire, West Midlands
£40000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Support Manager to lead their remote customer service team. This is a fully remote position, offering a fantastic opportunity to manage a team from anywhere in the UK. You will be responsible for ensuring exceptional customer service delivery, managing team performance, and implementing strategies to enhance customer satisfaction and retention. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. Responsibilities include supervising, coaching, and motivating the customer support team, developing and implementing customer service policies and procedures, and handling escalated customer issues. You will also be responsible for monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implementing improvements as needed. A key aspect of this role is to foster a customer-centric culture within the team and across the organization. Experience with CRM systems and customer support software is essential. You will collaborate with other departments, such as sales and product development, to ensure a cohesive customer experience. We are looking for a proactive, empathetic, and organized individual with a passion for delivering outstanding customer service. The ability to manage a remote team effectively, including setting expectations, providing feedback, and ensuring accountability, is crucial. This is an excellent opportunity to take on a leadership role in a growing company and make a significant impact on customer loyalty and brand reputation. The fully remote nature of this position requires excellent self-management skills and the ability to lead and motivate a distributed team. The focus will be on optimizing support processes, improving first-contact resolution rates, and ensuring that customers receive timely and effective assistance across all support channels. You will be instrumental in building and maintaining strong customer relationships. Your leadership will guide the team in resolving complex issues and providing a consistently positive customer experience. The role demands a strategic approach to customer service, focusing on long-term customer satisfaction and advocacy.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
LE1 5AW Leicester, East Midlands
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their expanding team. This is a fully remote position, allowing you to provide exceptional service to customers from the comfort of your own home. You will be the first point of contact for customer inquiries, assisting them with a wide range of issues via phone, email, and live chat. Responsibilities include troubleshooting technical problems, guiding customers through product features, processing orders, and resolving complaints efficiently and professionally. The ideal candidate will possess excellent communication skills, both written and verbal, with a friendly and patient demeanor. You must be proficient in using customer relationship management (CRM) software and have a strong understanding of customer service best practices. A passion for helping people and a proactive approach to problem-solving are essential. You will need to actively listen to customer needs, provide accurate information, and go the extra mile to ensure customer satisfaction. This role requires the ability to manage multiple tasks simultaneously, maintain composure under pressure, and adapt to changing customer needs. Previous experience in a customer service or technical support role is highly desirable, although comprehensive training will be provided. You should have a reliable internet connection and a suitable home working environment. If you are a motivated individual with a talent for customer service and a desire to contribute to a positive customer experience, we encourage you to apply for this remote opportunity.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
LE1 5AW Leicester, East Midlands
£24000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role involves providing exceptional assistance to customers via multiple channels, including phone, email, and live chat. You will be the primary point of contact for customer inquiries, troubleshooting technical issues, and resolving complaints with professionalism and efficiency. The ideal candidate is a patient communicator with a problem-solving mindset, committed to ensuring a positive customer experience.
Key Responsibilities:
Qualifications:
This role is based in **Leicester, Leicestershire, UK**, and offers a hybrid working model, allowing for a blend of office-based collaboration and remote flexibility. Join a supportive team and build a rewarding career in customer service.
Key Responsibilities:
- Responding promptly and courteously to customer inquiries across various communication platforms.
- Diagnosing and resolving customer issues, escalating complex problems when necessary.
- Documenting all customer interactions and resolutions accurately in the CRM system.
- Providing detailed product information and guidance to customers.
- Identifying patterns in customer feedback to suggest service improvements.
- Assisting with order processing, returns, and exchanges.
- Maintaining a high level of product knowledge to effectively support users.
- Collaborating with internal teams to address customer concerns.
- Adhering to company policies and procedures to ensure consistent service delivery.
- Contributing to the development of support resources and knowledge bases.
Qualifications:
- Proven experience in a customer service or helpdesk role is highly preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- A customer-centric attitude with a commitment to exceeding expectations.
- Experience in the (Specify Industry, e.g., Tech, SaaS, Retail) sector is a plus.
This role is based in **Leicester, Leicestershire, UK**, and offers a hybrid working model, allowing for a blend of office-based collaboration and remote flexibility. Join a supportive team and build a rewarding career in customer service.
This advertiser has chosen not to accept applicants from your region.
9