2773 Support Staff jobs in Englefield Green

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

Customer Support Executive

Location:  Watford, WD25

Hours:  Monday to Friday, 7:00am – 5:00pm with Alternate Saturdays from 7:00am – 1:00pm

Salary:  £32,000

The Role:
We’re looking for a dependable and customer-focused individual to join this family owned builders merchant at their Watford branch. You’ll be the first point of contact for customer enquiries and play a key role in making sure orders are processed smoothly and efficiently.

Benefits:

• Company Pension Scheme.
li>Free Breakfast
• Group Life Assurance.
• Staff Discount.
• Cycle to Work Scheme.
• Employee Assistance Programme.
• Long Service Awards.
• Annual Leave: 20 days plus bank holidays.
• Birthday Day Off.

Key Responsibilities:

• Respond to customer enquiries by phone, email and live chat
• Resolve issues quickly and professionally
• Process and allocate orders to branches
• Book collections and coordinate with couriers
• Report product or stock discrepancies
• Record product measurements and weights
• Carry out daily fraud checks
• Support general operations as needed

Requirements:

• Clear communication skills
• Strong problem-solving ability
• Organised and detail-oriented
• Comfortable working both in the office and on the shop floor when required
• A team player with a can-do attitude

Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000

Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.

In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.

If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.

What You'll Be Doing:

• Managing day-to-day order fulfilment with precision and care
• Proactively resolving issues to keep things running smoothly
• Acting as a key point of contact for customers, ensuring a frictionless experience
• Keeping clients informed and updated with clear, timely communication
• Supporting process improvements and operational efficiency
• Building strong relationships with customers and internal teams

What You'll Need:

• A strong customer-first mindset
• Excellent communication and organisational skills
• Problem-solving ability and creative thinking
• High attention to detail and the ability to manage multiple priorities
• Good commercial awareness and team spirit
• Confident using Microsoft Office and Outlook

If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.

Location: Home based, commutable to London 2-4 times a month (more if you prefer an office environment)
Contract: Long-term temporary position via Manpower , working at our sister company
Hours: Full-time
Working Pattern: Hybrid - a mix of home and office working
Pay Rate: 13.84 per hour
Start Date: ASAP

Our sister company's Career Support Team (CST) is dedicated to helping individuals navigate career transitions - whether that's moving into a new role, starting a business, retiring, or exploring what's next.
We're looking for a Customer Support Advisor who's highly organised, people-focused, and confident working at pace. You'll be the friendly, efficient point of contact that ensures candidates feel supported, informed, and engaged throughout their programme.
What you'll be doing:

• Contacting candidates by email and phone to engage them with their career support programme
• Scheduling coaching appointments, webinars, and events
• Managing feedback channels (TouchPoint, WhatFix, NPS) - logging results, flagging trends, and escalating concerns
• Coordinating our Candidate Newsletter for over 5,000 recipients
• Handling RightSkills requests - checking invoices, verifying suppliers, and keeping accurate records
• Providing timely, helpful responses to queries via phone or email
• Working closely with colleagues to keep processes smooth and efficient

You'll be great at this job if you:

• Are confident with Excel and comfortable working with large datasets
• Have excellent organisational skills and can manage a high workload without losing accuracy
• Communicate clearly and warmly across different channels
• Enjoy problem-solving and improving processes
• Can work independently while being part of a collaborative team
• Are adaptable and thrive in a fast-paced environment
• Have the maturity, judgment, and empathy to handle occasional complaints with professionalism and understanding - life experience and the confidence that comes with it are a real plus here

What we're looking for:

• Solid customer service experience (essential)
• High attention to detail and accuracy
• Strong prioritisation skills under pressure
• Positive, proactive approach and a genuine desire to help others

Why you'll love working here:

• Hybrid working - enjoy the balance of home and office days
• Make a real difference in people's career journeys
• Friendly, supportive team culture
• Opportunities to grow your skills and experience
• Flexible working with occasional London office visits

If you're ready to bring your organisational skills, data confidence, and people-first mindset to a role where every day is different - apply today and start your new role ASAP!

• Experience in customer service, aftercare, or a similar role (retail, consumer goods or e-commerce ideal)
• A confident communicator with a warm and professional approach (phone, email, chat & social media)
• A proactive and organised team player who can manage their workload
• Someone who loves problem-solving and takes pride in getting things right for customers
• Comfortable using CRM systems (D365 experience is a bonus)
• Adaptable, positive, and open to learning new things

• Calling customers after delivery to check they’re happy and confident with their purchase
• Helping customers who are thinking about returning products, providing support during their trial period
• Handling product queries, delivery issues, and fault reporting
• Managing returns and refunds, making the process as smooth as possible
• Responding to customer reviews on Trustpilot and comments on social media
• Logging accurate notes and updates in the CRM system (D365)
• Collaborating with other teams to solve customer challenges
• Getting involved with continuous improvement and sharing your ideas

Our client is a global leader in precision test and measurement solutions, serving industries such as telecommunications, electronics, automotive, and aerospace. They are seeking a knowledgeable and customer-focused Customer Support Engineer with hands-on experience in test equipment to join their technical support team.

Key Responsibilities

• Provide technical support for customers using electronic test equipment, both remotely and on-site when required.

• Troubleshoot hardware and software issues, ensuring timely and effective resolution.

• Collaborate with engineering, product, and sales teams to understand customer requirements and provide tailored solutions.

• Conduct product demonstrations, training sessions, and technical presentations for clients.

• Maintain accurate records of support cases, resolutions, and follow-up actions.

• Assist in the creation of technical documentation, FAQs, and knowledge base content.

• Keep up to date with new products, industry trends, and customer needs.

Qualifications & Experience

• Bachelor's degree in Electrical Engineering, Electronics, or a related technical field.

• Proven experience supporting or working with electronic test equipment (e.g., oscilloscopes, signal generators, spectrum analyzers).

• Excellent troubleshooting, analytical, and problem-solving skills.

• Strong communication skills, with the ability to explain complex technical concepts clearly to non-technical users.

• Customer-first attitude with a proactive approach to support and issue resolution.

• Experience with support ticketing systems and CRM platforms is an advantage.

• Willingness to travel occasionally for on-site support and training.

A well-established national company with offices based in Ascot is seeking an experienced Administrator to join their dynamic and supportive team. While you will be responsible for managing the administration and support of your own large accounts, you'll also be fully integrated into a friendly and collaborative team environment.

This team values a positive work culture and regularly enjoys monthly team-building activities. It's a "work hard, play hard" atmosphere where you'll be welcomed warmly and encouraged to thrive both professionally and socially. If you're an organised and motivated administrator who enjoys being part of a fun, fast-paced team, this could be the perfect opportunity for you.

Benefits:

Competitive salary

Employee recognition scheme

Pension

Responsibilities:

• Manage the help desk for you clients taking full ownership of this
• Offer the highest level of customer care
• Processing orders
• Providing quotes
• Raising PO's
• Building relationships with clients across multi channel sources (email, Teams, phone)
• Collaborate with other departments - updating on opportunities for upselling or feedback to improve services.

Skills:

• At least 1 year experience in an office based administrative role
• CRM user
• Must have your own transport due to location
• Demonstratable customer care experience

The company offers a hybrid model of 1 day a week from home after a successful probationary periods, please apply for the position to be considered.

Essential job functions:

• Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;
li>Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;

• Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
• Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis;
• Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;

What we’re looking for…

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.

Technical professional we are looking for should have well developed skills listed below:

• (mandatory);
• Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

• Willingness to develop while identifying opportunities over self-reflection.