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Literacy Support Assistant | Primary School | Ealing

Are you a word lover with a soft spot for helping little minds light up when they finally nail that tricky sentence? This Literacy Support Assistant role in Ealing might just be your perfect match.

A Primary School in Ealing is on the hunt for a Literacy Support Assistant who can bring stories to life, boost confidence in reading and writing, and make literacy something pupils actually look forward to.

As a Literacy Support Assistant , you’ll:

• Work closely with pupils to build their reading, phonics, and writing skills

• Support lessons, group work, and one-on-one sessions to keep everyone engaged

• Spark curiosity and creativity to keep pupils engaged

• Help create a warm, inclusive classroom where every child feels seen and supported

The best part? You’ll be surrounded by teachers who genuinely care about your development and want to see you grow as a Literacy Support Assistant .

Why you’ll love this Literacy Support Assistant role:

• £450–£500 per week , depending on experience
• Gain hands-on classroom experience . Ideal if you’re considering a future career in Education or want to train as a Literacy Support Assistant long-term
• Work in a supportive Ealing school with fantastic staff, leadership, and training opportunities
• Make a real difference to children’s learning and development every day
• Opportunity for long-term progression and teacher training routes within the school

If you’ve got patience, enthusiasm, and a way with words, apply today to kickstart your education journey as a Literacy Support Assistant in Ealing!

Ribbons & Reeves are London’s leading Education Recruiters. We specialise in helping educators of all levels secure long-term and permanent roles, such as this Literacy Support Assistant role in Ealing. For other roles like this, check out our website - search ‘Ribbons & Reeves’. We look forward to supporting you in your application to this Literacy Support Assistant role.

Job Description

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Job Title: Executive Support Assistant

Posting Start Date: 14/10/2025

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance

Salary: £36,900 - £40,850 per annum inclusive of Inner London Weighting

Contractual Hours: 35 hours per week

Basis: Full-Time, Permanent

Workplace category: Hybrid

Attachments: Job Information Pack

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Executive Support Assistant

Workplace Attendance Category for this role is: -

Hybrid – you'll be expected to be in the office at least 3 days per week or 60% of your working time in the office.

The City of London Corporation is the City of opportunities, diversity, social impact and commercial influence. Our work touches lives not just in the Square Mile or even in London, but across the UK and beyond. We provide care and support to people in the City of London. Everything from housing, education and social care to health, leisure and education. It's about making sure everyone can live independently, healthily, and achieve their ambitions.

As an Executive Support Assistant you'll play a key role in maintaining all organisational and administrative aspects of the Directorate Leadership Team and its elected members. From meticulously detailing diary appointments and meetings to taking minutes and dealing with general enquiries. You'll provide the highest quality support to a range of individuals, ensuring all relevant people are properly briefed, prepared and organised for their daily tasks.

With demonstrable experience successfully working in an administrative setting, you'll have the ability to take minutes, arrange diaries, answer relevant correspondence, and draft reports and letters. You'll prioritise tasks instinctively, manage your time effectively, and feel equally comfortable communicating tactfully in person and in writing.

Experience in processing requests made under the Freedom of Information Act 2000 would be an advantage but is not essential.

In addition to a competitive salary and membership of the excellent Local Government Pension Scheme, you can look forward to an all-round package of life-improving benefits and offers – from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture.

The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.

Closing date: 12 noon on 31 October 2025

Provisional Interview date: 12 November 2025

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To apply online please click the Apply online button below.

Alternatively, please contact hr answerphone) quoting reference number OCCS901 if you experience any difficulties. A minicom service for the hearing impaired is available on

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

We reserve the right to close the advert earlier should we receive a high number of applications.

Because our roles are so varied, we don't have a 'one size fits all' policy for workplace attendance. How many days a week you'll be required to attend your workplace will depend on the requirements of your role. It's important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here .

We will be reviewing this policy and approach at regular intervals to ensure we're meeting our attendance needs.

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We are excited to find a dependable and trustworthy Leadership Support Assistant to offer provide administrative support to our Managing Director and Leadership team. This position is key to keeping the MD’s office running smoothly, allowing them to concentrate on important strategic tasks and projects.

In this position, you'll be assisting our Managing Director by managing their diary and coordinating travel plans. Plus, you’ll play a vital role in supporting our leadership team with administrative tasks. As a key point of contact for everyone, you'll be connecting with various departments and individuals to offer guidance and assistance.

Located in our Woking office, you'll be the first point of contact for our visitors. You'll help maintain our site, coordinate appointments, and ensure that everyone arrives safely. Plus, you'll take the lead in ensuring our office runs smoothly and take pride in managing our facilities.

Key Responsibilities

• Efficient and smooth diary management for the Managing Director and leadership team members
• Creating powerpoint presentations and owning some projects ensuring team members across the business update plans on a regular basis.
• Working with the Softener Supplies Manager to manage facilities on site, including tracking dates for services and holding relevant documents securely
• Responsible for coordinating travel, accommodation, events and meetings requirements
• Set and maintain office standards
• Plan and organise the replenishment of consumables and stationery
• Point of contact for visitors onsite, ensuring all visitors follow health and safety guidelines
• Manage the relationship with key suppliers e.g. confidential waste, cleaners etc
• Support H&S requirements e.g. fire alarm tests, data reporting etc
• Work with our Field Operations team with onsite fleet queries and hold keys securely
• Daily post management, distributing appropriately
• Support the administration of credit card statements and expenses for the Leadership team

Requirements

• Strong communication skills and a confident team player
• Excellent problem solving, organisational skills and ability to use own initiative
• Familiar with working to deadlines and remaining calm under pressure
• Ability to build relationships and engage at all levels
• Strong software system skills – including Outlook, PowerPoint and Microsoft Excel
• Ability to build out professional presentations on PowerPoint
• Able to use Project planning tools, GANT charts etc
• Experience of organising events and diary management

Benefits

• Competitive salary and performance-based incentives
• Free onsite parking
• Pension Scheme
• Ongoing opportunities for career growth and development.
• Wellbeing programs and EAP
• Access to ongoing learning and development through our online learning platform

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.


Your new role - Technical Support Specialist

The Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement solutions, and document and record technical procedures. The Support Specialist will also be responsible for providing education and training to customers on the use of products and services. 

Your responsibilities will include

• Be the First Line of Support – Act as the initial point of contact for customer issues, providing timely and effective assistance.
• Efficiently Escalate Issues – Properly identify and escalate complex requests to the next level of support when necessary.
• Streamline Issue Resolution – Track, document, and route issues to the appropriate teams for fast and accurate resolution.
• Deliver Exceptional Customer Support – Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
• Ensure Accurate Documentation – Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
• Collaborate with Developers – Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
• Expand Product & Process Knowledge – Continuously learn and improve expertise in help desk procedures, products, and services.
• Enhance Internal Tools – Develop and maintain internal support tools to improve efficiency and customer experience.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About you:  

• Proven Product Support Experience – 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Technical Expertise – Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
• Software & Systems Knowledge – Strong familiarity with software development concepts, databases, and system design.
• Customer-Centric Mindset – Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
• Excellent Communication & Team Fit – Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
• Can-Do Attitude – A proactive problem-solver with a hands-on, solution-oriented mindset.
• Effective Technical Support Delivery – Ability to provide clear, step-by-step technical assistance in both written and verbal formats (English & German).
• Analytical & Troubleshooting Skills – Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
• Cloud & Programming Knowledge – Experience with cloud-based technologies and familiarity with basic programming languages.

Benefits

Life at Cognigy - What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Who are Heidi?

Heidi is on a mission to halve the time it takes to deliver world-class care.

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we're now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we're geared up to supercharge our ambitious global growth, starting with the UK, US, Canada and Europe - and we need great people like you to get there. Ready for the challenge?

The Role

As a Support Engineer, you'll leverage your technical expertise to troubleshoot and resolve challenges, contributing to the growth and success of our AI scribe in the UK market.

What you'll do:

• Provide exceptional customer support by understanding customer needs, resolving issues efficiently, and ensuring customer satisfaction.
• Perform in-depth analysis of technical issues reported by customers.
• Collaborate with engineering and product teams to understand, reproduce, and resolve complex technical problems.
• Provide timely and accurate responses to customer inquiries, ensuring issues are resolved within agreed service levels.
• Fix product issues and bugs, ensuring high-quality and reliable product performance.

What we will look for:

• Strong communication skills and a customer-centric mindset.
• Ability to explain technical concepts to non-technical users in a clear, empathetic manner.
• Eagerness to contribute to product improvement.
• Some experience with Python, React, Node, FastAPI, MongoDB.
• A proactive person who enjoys a fast paced startup environment, able to collaborate with an international team of like minded individuals dedicated to creating awesome AI experiences in healthcare.
• Ideally 2+ years' experience in a support engineer role.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

• We will stop at nothing to improve patient care across the world.

• We design user experiences for joy and ship them fast.
• We make decisions in a flat hierarchy that prioritizes the truth over rank.
• We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us?

• Flexible hybrid working environment with 50/50 split.
• Additional paid day off for your birthday and wellness days
• Personal L&D budget up to $1,000 p/a
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups
• If you have an impact quickly, the opportunity to fast track your startup career

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.