1785 Support Staff jobs in Eversley Cross

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

Our client is a global leader in precision test and measurement solutions, serving industries such as telecommunications, electronics, automotive, and aerospace. They are seeking a knowledgeable and customer-focused Customer Support Engineer with hands-on experience in test equipment to join their technical support team.

Key Responsibilities

• Provide technical support for customers using electronic test equipment, both remotely and on-site when required.

• Troubleshoot hardware and software issues, ensuring timely and effective resolution.

• Collaborate with engineering, product, and sales teams to understand customer requirements and provide tailored solutions.

• Conduct product demonstrations, training sessions, and technical presentations for clients.

• Maintain accurate records of support cases, resolutions, and follow-up actions.

• Assist in the creation of technical documentation, FAQs, and knowledge base content.

• Keep up to date with new products, industry trends, and customer needs.

Qualifications & Experience

• Bachelor's degree in Electrical Engineering, Electronics, or a related technical field.

• Proven experience supporting or working with electronic test equipment (e.g., oscilloscopes, signal generators, spectrum analyzers).

• Excellent troubleshooting, analytical, and problem-solving skills.

• Strong communication skills, with the ability to explain complex technical concepts clearly to non-technical users.

• Customer-first attitude with a proactive approach to support and issue resolution.

• Experience with support ticketing systems and CRM platforms is an advantage.

• Willingness to travel occasionally for on-site support and training.

A well-established national company with offices based in Ascot is seeking an experienced Administrator to join their dynamic and supportive team. While you will be responsible for managing the administration and support of your own large accounts, you'll also be fully integrated into a friendly and collaborative team environment.

This team values a positive work culture and regularly enjoys monthly team-building activities. It's a "work hard, play hard" atmosphere where you'll be welcomed warmly and encouraged to thrive both professionally and socially. If you're an organised and motivated administrator who enjoys being part of a fun, fast-paced team, this could be the perfect opportunity for you.

Benefits:

Competitive salary

Employee recognition scheme

Pension

Responsibilities:

• Manage the help desk for you clients taking full ownership of this
• Offer the highest level of customer care
• Processing orders
• Providing quotes
• Raising PO's
• Building relationships with clients across multi channel sources (email, Teams, phone)
• Collaborate with other departments - updating on opportunities for upselling or feedback to improve services.

Skills:

• At least 1 year experience in an office based administrative role
• CRM user
• Must have your own transport due to location
• Demonstratable customer care experience

The company offers a hybrid model of 1 day a week from home after a successful probationary periods, please apply for the position to be considered.

Essential job functions:

• Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;
li>Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;

• Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
• Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis;
• Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;

What we’re looking for…

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.

Technical professional we are looking for should have well developed skills listed below:

• (mandatory);
• Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

• Willingness to develop while identifying opportunities over self-reflection.

Essential job functions:

• Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;
li>Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;

• Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
• Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis;
• Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;

What we’re looking for…

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.

Technical professional we are looking for should have well developed skills listed below:

• (mandatory);
• Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

• Willingness to develop while identifying opportunities over self-reflection.

Our client is a global leader in precision test and measurement solutions, serving industries such as telecommunications, electronics, automotive, and aerospace. They are seeking a knowledgeable and customer-focused Customer Support Engineer with hands-on experience in test equipment to join their technical support team.

Key Responsibilities

• Provide technical support for customers using electronic test equipment, both remotely and on-site when required.

• Troubleshoot hardware and software issues, ensuring timely and effective resolution.

• Collaborate with engineering, product, and sales teams to understand customer requirements and provide tailored solutions.

• Conduct product demonstrations, training sessions, and technical presentations for clients.

• Maintain accurate records of support cases, resolutions, and follow-up actions.

• Assist in the creation of technical documentation, FAQs, and knowledge base content.

• Keep up to date with new products, industry trends, and customer needs.

Qualifications & Experience

• Bachelor's degree in Electrical Engineering, Electronics, or a related technical field.

• Proven experience supporting or working with electronic test equipment (e.g., oscilloscopes, signal generators, spectrum analyzers).

• Excellent troubleshooting, analytical, and problem-solving skills.

• Strong communication skills, with the ability to explain complex technical concepts clearly to non-technical users.

• Customer-first attitude with a proactive approach to support and issue resolution.

• Experience with support ticketing systems and CRM platforms is an advantage.

• Willingness to travel occasionally for on-site support and training.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshooting and resolving technical issues and product-related questions.
• Guiding customers through product features and functionalities.
• Escalating complex issues to appropriate departments when necessary.
• Maintaining accurate records of customer interactions and resolutions in the CRM system.
• Gathering customer feedback to help improve products and services.
• Contributing to the knowledge base by creating and updating FAQs and support articles.
• Achieving and exceeding customer satisfaction targets.
• Adhering to company policies and procedures.
• Providing a consistently high level of customer service.

• Previous experience in a customer service or technical support role is highly desirable.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to empathise with customers.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Good technical aptitude and problem-solving abilities.
• Ability to manage time effectively and prioritise tasks.
• A customer-centric attitude.
• Flexibility to work both remotely and from the Reading office.

Our client based in Stokenchurch requires a temporary to start within their customer service department as soon as possible. The position is looking to be made permanent in 3-6 months due to an internal progression.

The role will be 100% office based and full time hours.

We are looking for someone who is happy to support internal and field based account managers with administration.

Key duties includ.

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