431 Support Staff jobs in Gosforth

• Provide direct support to individuals with a range of needs, including physical, learning, or mental health challenges.
• Assist with personal care tasks such as bathing, dressing, and feeding, always maintaining dignity and respect.
• Support individuals in engaging in daily activities, hobbies, and social outings within the community.
• Help individuals to manage their medication, following established protocols.
• Monitor and record individuals' progress, reporting any concerns or changes in their condition to the appropriate supervisor.
• Work collaboratively with other care professionals, families, and support networks to ensure a holistic approach to care.
• Promote independence and choice for individuals, encouraging them to participate in decisions about their lives.
• Maintain a safe and clean living environment for those in your care.
• Adhere to all organizational policies, procedures, and regulatory requirements.
• Attend regular training sessions and team meetings to enhance skills and knowledge.

• A caring, patient, and compassionate nature is essential.
• Good communication and interpersonal skills.
• Ability to work effectively as part of a team and independently.
• Willingness to undertake relevant training and qualifications, such as NVQ/QCF Level 2 or 3 in Health and Social Care, is advantageous.
• Basic IT literacy for record-keeping.
• Reliability and a strong sense of responsibility.
• Previous experience in a care or support role is desirable but not essential; comprehensive training will be provided.
• Must be eligible to work in the UK.
• A satisfactory enhanced DBS check will be required.
• Commitment to working within the **Newcastle upon Tyne, Tyne and Wear, UK** area.

Did you know there are thousands of children across the country in incorrect or unsuitable care placements?

That’s thousands of children who do not have access to the care and support they need to thrive, thousands of children being let down repeatedly and thousands of children who are misunderstood.

Enter Protective Care Group , we exist to provide what we know is missing. We use a trauma informed approach, look past the challenging behaviour and recognise that beneath everything, there is a child who desperately needs the specialist support that our teams provide.

All the young people in our care receive:

• Robust, consistent, trauma informed care.
• Staff who won’t give up, no matter how challenging it gets.
• Truly person-centred care in solo residential placements.
• Care delivered by professionals trained in safeguarding, de-escalation, and therapeutic approaches.

To date, we have never given up on a young person, this has only been possible due to the hard work, understanding, experience and dedication our teams show daily.

Requirements

What are we looking for in our Support Workers?

We recently asked one of our young people what they want in a support worker, they said ‘someone that is kind, someone that will help them and someone who will get involved in their hobbies’. As we are person centred it’s only right we take their lead.

Due to the level of care that we provide, we are looking for people that fit the following requirements: 

• Resilient and able to manage challenging behaviour such as severe physical aggression, verbal aggression, sexualised behaviour, CSE and CCE vulnerabilities, self harm and absconding. You will need to keep up with them emotionally, mentally and physically (behaviour may mean that running after a young person or being involved in a physical intervention is likely).
• Provide guidance, coaching and mentorship to all children in our care (and not take it personally if they do the opposite repeatedly).
• Confidently and calmly de-escalate situations and behaviours that are challenging for our young people.
• Be non-judgemental, our young people have potential despite the extremely challenging behaviour they exhibit, their complex needs and the adversities like trauma, abuse and criminalisation that they may have experienced so far in their lives.
• Have an open mind to working in a new way which may be different to what you are used to.
• Be adaptable and flexible to meet the needs of our young people and provide them with an exceptional level of care.

Because this role involves managing extremely challenging behaviours, we’re looking for people who are not only caring and passionate about supporting young people’s growth, but also resilient and able to stay calm under pressure. Although full training will be provided for all of our Support Workers, if you have experience in front-line roles such as the police, military, ambulance service, prison service, educational services or similar environments - we’d love to hear from you!

You must  be:

• Flexible  and able to work a varied shift pattern, such as 4 on 4 off (including day shifts, waking nights, and sleep-ins – this could be for the whole of your rotation, so be prepared to stay away from home if needed). You may be placed in any of our teams across the North East . We carefully match Support Workers to the young people and teams where they’ll be the best fit, which means your placement might not be the one closest to home.
• In possession of a full UK manual driving licence  (we currently cannot accept provisional, automatic or international driving licences).

If you don’t currently hold a qualification, don’t worry! We’ll support you every step of the way and fully fund your Level 3 Diploma in Residential Childcare. All we ask is that you’re committed to working towards this qualification as part of your role.

It’s important that you understand all aspects of the role before of applying, like the working hours, possible working locations and the types of challenges you may encounter. Please follow this link to find out more:  

Please let us know if you need any reasonable adjustments or support in order to proceed with this application.

Benefits

What you’ll get:

The ultimate reward is knowing you have made a difference to a young person however, all our support workers also receive:

• £32,000 base salary + a £0 shift uplift for every shift that you work and an additional 00 for every sleep-in.
• Fully funded industry recognised qualifications
• Clear pathways for internal career growth
• Paid annual leave that grows with service
• Sick pay, company pension & employee wellbeing support (including free counselling)

PLEASE NOTE: Prospective start dates from February 2026

Did you know there are thousands of children across the country in incorrect or unsuitable care placements?

That’s thousands of children who do not have access to the care and support they need to thrive, thousands of children being let down repeatedly and thousands of children who are misunderstood.

Enter Protective Care Group , we exist to provide what we know is missing. We use a trauma informed approach, look past the challenging behaviour and recognise that beneath everything, there is a child who desperately needs the specialist support that our teams provide.

All the young people in our care receive:

• Robust, consistent, trauma informed care.
• Staff who won’t give up, no matter how challenging it gets.
• Truly person-centred care in solo residential placements.
• Care delivered by professionals trained in safeguarding, de-escalation, and therapeutic approaches.

To date, we have never given up on a young person, this has only been possible due to the hard work, understanding, experience and dedication our teams show daily.

Requirements

What are we looking for in our Support Workers?

We recently asked one of our young people what they want in a support worker, they said ‘someone that is kind, someone that will help them and someone who will get involved in their hobbies’. As we are person centred it’s only right we take their lead.

Due to the level of care that we provide, we are looking for people that fit the following requirements: 

• Resilient and able to manage challenging behaviour such as severe physical aggression, verbal aggression, sexualised behaviour, CSE and CCE vulnerabilities, self harm and absconding. You will need to keep up with them emotionally, mentally and physically (behaviour may mean that running after a young person or being involved in a physical intervention is likely).
• Provide guidance, coaching and mentorship to all children in our care (and not take it personally if they do the opposite repeatedly).
• Confidently and calmly de-escalate situations and behaviours that are challenging for our young people.
• Be non-judgemental, our young people have potential despite the extremely challenging behaviour they exhibit, their complex needs and the adversities like trauma, abuse and criminalisation that they may have experienced so far in their lives.
• Have an open mind to working in a new way which may be different to what you are used to.
• Be adaptable and flexible to meet the needs of our young people and provide them with an exceptional level of care.

Because this role involves managing extremely challenging behaviours, we’re looking for people who are not only caring and passionate about supporting young people’s growth, but also resilient and able to stay calm under pressure. Although full training will be provided for all of our Support Workers, if you have experience in front-line roles such as the police, military, ambulance service, prison service or similar environments — we’d love to hear from you!

You must  be:

• Flexible  and able to work a varied shift pattern, such as 4 on 4 off (including day shifts, waking nights, and sleep-ins – this could be for the whole of your rotation, so be prepared to stay away from home if needed). You may be placed in any of our teams across the North East . We carefully match Support Workers to the young people and teams where they’ll be the best fit, which means your placement might not be the one closest to home.
• In possession of a full UK manual driving licence  (we currently cannot accept provisional, automatic or international driving licences).

If you don’t currently hold a qualification, don’t worry! We’ll support you every step of the way and fully fund your Level 3 Diploma in Residential Childcare. All we ask is that you’re committed to working towards this qualification as part of your role.

It’s important that you understand all aspects of the role before of applying, like the working hours, possible working locations and the types of challenges you may encounter. Please follow this link to find out more:  

Please let us know if you need any reasonable adjustments or support in order to proceed with this application.

Benefits

What you’ll get:

The ultimate reward is knowing you have made a difference to a young person however, all our support workers also receive:

• £32,000 base salary + generous shift uplifts & sleep-in pay.
• Fully funded industry recognised qualifications
• Clear pathways for internal career growth
• Paid annual leave that grows with service
• Sick pay, company pension & employee wellbeing support (including free counselling)

PLEASE NOTE: Prospective start dates from February 2026

Did you know there are thousands of children across the country in incorrect or unsuitable care placements?

That’s thousands of children who do not have access to the care and support they need to thrive, thousands of children being let down repeatedly and thousands of children who are misunderstood.

Enter Protective Care Group , we exist to provide what we know is missing. We use a trauma informed approach, look past the challenging behaviour and recognise that beneath everything, there is a child who desperately needs the specialist support that our teams provide.

All the young people in our care receive:

• Robust, consistent, trauma informed care.
• Staff who won’t give up, no matter how challenging it gets.
• Truly person-centred care in solo residential placements.
• Care delivered by professionals trained in safeguarding, de-escalation, and therapeutic approaches.

To date, we have never given up on a young person, this has only been possible due to the hard work, understanding, experience and dedication our teams show daily.

Requirements

What are we looking for in our Support Workers?

We recently asked one of our young people what they want in a support worker, they said ‘someone that is kind, someone that will help them and someone who will get involved in their hobbies’. As we are person centred it’s only right we take their lead.

Due to the level of care that we provide, we are looking for people that fit the following requirements: 

• Resilient and able to manage challenging behaviour such as severe physical aggression, verbal aggression, sexualised behaviour, CSE and CCE vulnerabilities, self harm and absconding. You will need to keep up with them emotionally, mentally and physically (behaviour may mean that running after a young person or being involved in a physical intervention is likely).
• Provide guidance, coaching and mentorship to all children in our care (and not take it personally if they do the opposite repeatedly).
• Confidently and calmly de-escalate situations and behaviours that are challenging for our young people.
• Be non-judgemental, our young people have potential despite the extremely challenging behaviour they exhibit, their complex needs and the adversities like trauma, abuse and criminalisation that they may have experienced so far in their lives.
• Have an open mind to working in a new way which may be different to what you are used to.
• Be adaptable and flexible to meet the needs of our young people and provide them with an exceptional level of care.

Because this role involves managing extremely challenging behaviours, we’re looking for people who are not only caring and passionate about supporting young people’s growth, but also resilient and able to stay calm under pressure. Although full training will be provided for all of our Support Workers, if you have experience in front-line roles such as the police, military, ambulance service, prison service or similar environments — we’d love to hear from you!

You must  be:

• Flexible  and able to work a varied shift pattern, such as 4 on 4 off (including day shifts, waking nights, and sleep-ins – this could be for the whole of your rotation, so be prepared to stay away from home if needed). You may be placed in any of our teams across the North East . We carefully match Support Workers to the young people and teams where they’ll be the best fit, which means your placement might not be the one closest to home.
• In possession of a full UK manual driving licence  (we currently cannot accept provisional, automatic or international driving licences).

If you don’t currently hold a qualification, don’t worry! We’ll support you every step of the way and fully fund your Level 3 Diploma in Residential Childcare. All we ask is that you’re committed to working towards this qualification as part of your role.

It’s important that you understand all aspects of the role before of applying, like the working hours, possible working locations and the types of challenges you may encounter. Please follow this link to find out more:  

Benefits

What you’ll get:

The ultimate reward is knowing you have made a difference to a young person however, all our support workers also receive:

• £32,000 base salary + generous shift uplifts & sleep-in pay.
• Fully funded industry recognised qualifications
• Clear pathways for internal career growth
• Paid annual leave that grows with service
• Sick pay, company pension & employee wellbeing support (including free counselling)

PLEASE NOTE: Prospective start dates from February 2026

Did you know there are thousands of children across the country in incorrect or unsuitable care placements?

That’s thousands of children who do not have access to the care and support they need to thrive, thousands of children being let down repeatedly and thousands of children who are misunderstood.

Enter Protective Care Group , we exist to provide what we know is missing. We use a trauma informed approach, look past the challenging behaviour and recognise that beneath everything, there is a child who desperately needs the specialist support that our teams provide.

All the young people in our care receive:

• Robust, consistent, trauma informed care.
• Staff who won’t give up, no matter how challenging it gets.
• Truly person-centred care in solo residential placements.
• Care delivered by professionals trained in safeguarding, de-escalation, and therapeutic approaches.

To date, we have never given up on a young person, this has only been possible due to the hard work, understanding, experience and dedication our teams show daily.

Requirements

What are we looking for in our Support Workers?

We recently asked one of our young people what they want in a support worker, they said ‘someone that is kind, someone that will help them and someone who will get involved in their hobbies’. As we are person centred it’s only right we take their lead.

Due to the level of care that we provide, we are looking for people that fit the following requirements: 

• Hold a Level 3 Diploma in Residential Childcare (or equivalent)
  – AND/OR -
• Have significant, relevant experience working with young people , particularly those who have experienced trauma or require high levels of support.
• If you don’t yet hold a qualification, you must be willing to work towards it as part of the role (with support and funding provided)
• In possession of a full UK manual driving licence (we currently cannot accept provisional, automatic or international driving licences).
• Empathetic, curious, and able to engage with young people in a supportive, age-appropriate way.
• Resilient and able to manage challenging behaviour such as severe physical aggression, verbal aggression, sexualised behaviour, CSE and CCE vulnerabilities, self harm and absconding.
• Flexible and able to work a varied shift pattern, such as 4 on 4 off (including day shifts, waking nights, and sleep-ins – this could be for the whole of your rotation, so be prepared to stay away from home if needed) 
• You may be placed in any of our teams across the North East . We carefully match Support Workers to the young people and teams where they’ll be the best fit, which means your placement might not be the one closest to home.

It’s important that you understand all aspects of the role before of applying, like the working hours, possible working locations and the types of challenges you may encounter. Please follow this link to find out more:  

Benefits

What you’ll get:

The ultimate reward is knowing you have made a difference to a young person however, all our support workers also receive:

• £32,000 base salary + generous shift uplifts & sleep-in pay.
• Fully funded industry recognised qualifications
• Clear pathways for internal career growth
• Paid annual leave that grows with service
• Sick pay, company pension & employee wellbeing support (including free counselling)

• Lead, mentor, and coach a team of customer support representatives.
• Oversee daily customer support operations and ensure high-quality service delivery.
• Handle and resolve complex and escalated customer inquiries and complaints.
• Develop and implement customer service policies and procedures.
• Monitor and analyze customer support metrics (e.g., response times, resolution rates, customer satisfaction).
• Identify opportunities for process improvements and implement solutions.
• Train new team members and provide ongoing development for existing staff.
• Collaborate with other departments to ensure a seamless customer experience.
• Prepare regular reports on team performance and customer feedback for management.
• Foster a positive and supportive team environment.

• Proven experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent leadership, coaching, and team management skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in CRM software and helpdesk ticketing systems.
• Excellent problem-solving, analytical, and decision-making abilities.
• Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
• Ability to manage multiple priorities and work effectively in a hybrid environment.
• Experience in developing training materials and conducting team training.
• A commitment to delivering exceptional customer service.
• Must be legally eligible to work in the UK.

• Provide direct support and guidance to individuals, promoting independence and well-being.
• Oversee and mentor a team of support workers, conducting regular check-ins and performance reviews.
• Conduct remote assessments of client needs and develop comprehensive, personalised support plans.
• Ensure all care is delivered in line with organisational policies, procedures, and relevant legislation.
• Facilitate effective communication between clients, families, healthcare professionals, and the support team.
• Manage caseloads, ensuring efficient allocation of resources and timely service delivery.
• Maintain accurate and confidential records of client care and progress.
• Respond to emergencies and incidents, implementing appropriate action plans.
• Contribute to the continuous improvement of services through feedback and participation in training.
• Act as a key point of contact for clients and their families, offering support and information.

• NVQ Level 3 or 4 in Health and Social Care, or equivalent.
• Minimum of 3 years' experience in a similar social care or support role, with at least 1 year in a senior or supervisory capacity.
• Proven experience in conducting client needs assessments and developing care plans.
• Excellent understanding of safeguarding vulnerable adults and children.
• Strong leadership, communication, and interpersonal skills.
• Ability to work autonomously and manage time effectively in a remote environment.
• Proficiency in using digital care management systems and standard office software.
• A genuine commitment to providing empathetic and person-centred care.
• Experience working with individuals with complex needs (e.g., learning disabilities, mental health challenges) is highly desirable.
• Ability to adapt to changing needs and situations with professionalism and resilience.