2859 Support Staff jobs in Kingsbury

Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000

Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.

In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.

If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.

What You'll Be Doing:

• Managing day-to-day order fulfilment with precision and care
• Proactively resolving issues to keep things running smoothly
• Acting as a key point of contact for customers, ensuring a frictionless experience
• Keeping clients informed and updated with clear, timely communication
• Supporting process improvements and operational efficiency
• Building strong relationships with customers and internal teams

What You'll Need:

• A strong customer-first mindset
• Excellent communication and organisational skills
• Problem-solving ability and creative thinking
• High attention to detail and the ability to manage multiple priorities
• Good commercial awareness and team spirit
• Confident using Microsoft Office and Outlook

If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.

Location: Home based, commutable to London 2-4 times a month (more if you prefer an office environment)
Contract: Long-term temporary position via Manpower , working at our sister company
Hours: Full-time
Working Pattern: Hybrid - a mix of home and office working
Pay Rate: 13.84 per hour
Start Date: ASAP

Our sister company's Career Support Team (CST) is dedicated to helping individuals navigate career transitions - whether that's moving into a new role, starting a business, retiring, or exploring what's next.
We're looking for a Customer Support Advisor who's highly organised, people-focused, and confident working at pace. You'll be the friendly, efficient point of contact that ensures candidates feel supported, informed, and engaged throughout their programme.
What you'll be doing:

• Contacting candidates by email and phone to engage them with their career support programme
• Scheduling coaching appointments, webinars, and events
• Managing feedback channels (TouchPoint, WhatFix, NPS) - logging results, flagging trends, and escalating concerns
• Coordinating our Candidate Newsletter for over 5,000 recipients
• Handling RightSkills requests - checking invoices, verifying suppliers, and keeping accurate records
• Providing timely, helpful responses to queries via phone or email
• Working closely with colleagues to keep processes smooth and efficient

You'll be great at this job if you:

• Are confident with Excel and comfortable working with large datasets
• Have excellent organisational skills and can manage a high workload without losing accuracy
• Communicate clearly and warmly across different channels
• Enjoy problem-solving and improving processes
• Can work independently while being part of a collaborative team
• Are adaptable and thrive in a fast-paced environment
• Have the maturity, judgment, and empathy to handle occasional complaints with professionalism and understanding - life experience and the confidence that comes with it are a real plus here

What we're looking for:

• Solid customer service experience (essential)
• High attention to detail and accuracy
• Strong prioritisation skills under pressure
• Positive, proactive approach and a genuine desire to help others

Why you'll love working here:

• Hybrid working - enjoy the balance of home and office days
• Make a real difference in people's career journeys
• Friendly, supportive team culture
• Opportunities to grow your skills and experience
• Flexible working with occasional London office visits

If you're ready to bring your organisational skills, data confidence, and people-first mindset to a role where every day is different - apply today and start your new role ASAP!

• Experience in customer service, aftercare, or a similar role (retail, consumer goods or e-commerce ideal)
• A confident communicator with a warm and professional approach (phone, email, chat & social media)
• A proactive and organised team player who can manage their workload
• Someone who loves problem-solving and takes pride in getting things right for customers
• Comfortable using CRM systems (D365 experience is a bonus)
• Adaptable, positive, and open to learning new things

• Calling customers after delivery to check they’re happy and confident with their purchase
• Helping customers who are thinking about returning products, providing support during their trial period
• Handling product queries, delivery issues, and fault reporting
• Managing returns and refunds, making the process as smooth as possible
• Responding to customer reviews on Trustpilot and comments on social media
• Logging accurate notes and updates in the CRM system (D365)
• Collaborating with other teams to solve customer challenges
• Getting involved with continuous improvement and sharing your ideas

Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000

Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.

In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.

If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.

What You'll Be Doing:

• Managing day-to-day order fulfilment with precision and care
• Proactively resolving issues to keep things running smoothly
• Acting as a key point of contact for customers, ensuring a frictionless experience
• Keeping clients informed and updated with clear, timely communication
• Supporting process improvements and operational efficiency
• Building strong relationships with customers and internal teams

What You'll Need:

• A strong customer-first mindset
• Excellent communication and organisational skills
• Problem-solving ability and creative thinking
• High attention to detail and the ability to manage multiple priorities
• Good commercial awareness and team spirit
• Confident using Microsoft Office and Outlook

If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.

• Lead, train, and mentor the customer support team.
• Ensure adherence to service level agreements (SLAs).
• Develop and implement customer support processes and policies.
• Manage escalated customer issues and ensure timely resolution.
• Monitor team performance and analyze support metrics.
• Contribute to the improvement of customer support tools and knowledge base.
• Foster a positive team culture and advocate for customer needs.
• Provide feedback to other departments based on customer insights.

• Proven experience in a Customer Support Lead or similar management role.
• Strong leadership, coaching, and team management skills.
• Excellent customer service, communication, and problem-solving abilities.
• Experience with CRM software and customer support platforms (e.g., Zendesk, Salesforce Service Cloud).
• Ability to analyze support data and implement improvements.
• Understanding of customer support best practices.
• Bachelor's degree in a relevant field or equivalent experience.
• Experience in a tech or SaaS environment is highly preferred.

Our client based in Stokenchurch requires a temporary to start within their customer service department as soon as possible. The position is looking to be made permanent in 3-6 months due to an internal progression.

The role will be 100% office based and full time hours.

We are looking for someone who is happy to support internal and field based account managers with administration.

Key duties includ.

WHJS1_UKTJ

Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insights to enable smarter trading.

We combine the agility of a fintech company with the stability of a trusted financial institution to deliver trading technology and solutions for B2B clients and traders, empowering them to succeed. Our culture is fast-paced, collaborative, and innovative.

The Company is headquartered in Melbourne, Australia with offices in the UK & Cyprus and support offices in The Bahamas and Bulgaria. 

The Customer Service team plays a pivotal role in ensuring that every interaction with our customers is a positive and memorable experience. Committed to the highest standards of service, the Customer Service team is adept at addressing customer queries, concerns, and issues with speed and efficiency. Armed with in-depth knowledge of our products and services, our team guides customers through their journey, offering troubleshooting assistance, and relevant information.

We are seeking an experienced Customer Support Representative to support Eightcap’s growth by onboarding new accounts, responding to account queries, communication with our new and existing clients, and continuing the maintenance of strong and reputable relationships within the LATAM region. This role will primarily focus on inbound customer support, ensuring an exceptional experience for our clients.

The ideal candidate will be fluent in Spanish and English languages, have a strong background in Support and a proven ability to deliver results in a fast-paced, high-performance environment. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.

Key Responsibilities

• Respond to incoming enquiries from clients via whatsapp, email, live chat and telephone in a timely and professional manner.
• Provide exceptional client support, including technical, operational and basic trading assistance.
• Respond to client queries relating to account management.
• Process new account applications and onboard new clients from the LATAM region.
• Update and configure existing accounts according to client demand.
• Ensure industry and company standards for compliance, including AML/KYC, are met
• Document customer feedback and promptly escalate unresolved issues as needed
• Maintain good communication with colleagues across the business worldwide to ensure client needs are met in a timely manner.
• Provide assistance in the creation and implementation of new procedures and processes.
• You will be an example of our company's values, showcasing them in every task you undertake.

Requirements

Essential

• Fluent in Spanish & English
• Ability to work hours which reflect the LATAM region
• Proven experience providing customer support or client experience in a professional team environment via telephone and livechat channels
• Strong ability to work as part of a team but also independently as required
• Computer literacy, above average data entry skills and attention to detail.
• Ability to think analytically and troubleshoot day-to-day issues.
• The ability to effectively manage and prioritise multiple responsibilities in a fast-paced and dynamic business environment.
• Ability to work on public holidays if required

Desired

• An understanding or interest in trading, FX or general finance.
• Experience with Salesforce Service Cloud 
• Experience with customer service operations and performance metrics.
• Knowledge of UX/UI principles and conversational design.

Benefits

Why Eightcap?

• 26 days’ holiday
• Aviva workplace pension
• Vitality private health insurance
• Ongoing investment in your career development
• Parental leave
• Staff referral bonus program
• Collaborative team culture
• Ongoing investment in your career development, including technical and professional training
• Being part of an exciting new project for the company
• Regular social activities

Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.

We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

25k-35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.