2914 Support Staff jobs in London

Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000

Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.

In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.

If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.

What You'll Be Doing:

• Managing day-to-day order fulfilment with precision and care
• Proactively resolving issues to keep things running smoothly
• Acting as a key point of contact for customers, ensuring a frictionless experience
• Keeping clients informed and updated with clear, timely communication
• Supporting process improvements and operational efficiency
• Building strong relationships with customers and internal teams

What You'll Need:

• A strong customer-first mindset
• Excellent communication and organisational skills
• Problem-solving ability and creative thinking
• High attention to detail and the ability to manage multiple priorities
• Good commercial awareness and team spirit
• Confident using Microsoft Office and Outlook

If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.

• Process orders, credit and debits
• Process returns and resolve complaints
• Answer phones, emails and web enquiries
• Make proactive calls and emails to customers
• Manage backorders and Outlook tasks on a daily basis

Customer Service Executive
Full time, Office based
Up to £34k DOE
Gravesend, Monday to Friday

Exclusive new role, you will not see this advertised anywhere else.

Are you an experienced and customer focused professional with a proactive attitude, looking for your next opportunity in a supportive and well established business?

Our client, a reputable supplier within the construction industry, is seeking a reliable and detail oriented Customer Support Executive to join their team on a permanent, full time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.

Key Responsibilities:

• Receiving and processing large volumes of orders with high accuracy and attention to detail
li>Creating quotations in a timely manner
• Acting as the primary point of contact for clients, ensuring a consistently high standard of customer service
• Supporting a Sales Representative with account management and order processing
• Liaising with internal departments including Transport, Warehouse and Purchasing
• Proactive problem solving
• Ensuring seamless communication across the sales function and wider team
• Any other duties as required

Essential requirements:

• Solid experience working in a heavily administrative, customer facing role supporting a sales function
• Previous experience within a business supplying products to the construction or related trade sectors (experience within the fixings and fastenings industry is highly desirable)
• Sales order processing experience within a business to business environment
• A meticulous attention to detail
• A genuine passion for customer service
• The ability to remain calm under pressure
• Excellent organisation skills with the ability to work quickly and accurately
• Confident with Microsoft Office, especially Excel
• Strong problem solving skills
• A collaborative approach

What is on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:

• A competitive salary of up to £34,000 depending on experience
li>23 days holiday plus bank holidays
• Stability within a supportive team
• Monday to Friday hours
• A company pension scheme
• Long term progression opportunities

Interviews are to be held immediately, so please apply today for immediate consideration.

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.

Customer Support Executive

Full time, Office based

Up to £30k DOE

North Kent 

Exclusive new role – you won’t see this advertised anywhere else!

Are you an experienced and customer-focused professional with a proactive attitude, looking for your next opportunity in a supportive and well-established business?

Our client, a reputable supplier within the construction industry, is seeking a reliable and detail-oriented Customer Support Executive to join their team on a permanent, full-time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring a consistently high standard of customer service. 
li>Providing administrative support to the Sales Team
• Processing orders and returning quotes to customers
• Supporting a Sales Rep, working closely to support account management efforts and process orders
• Liaising with internal departments including Transport, Warehouse and Purchasing
• Developing strong b2b customer relationships
• Proactive problem solving
• Ensuring seamless communication across the sales function and wider team 
li>Any other duties as required 

Essential requirements:

li>Solid experience working in a heavily administrative customer facing role supporting a sales function (experience within the construction industry is highly desirable)

• Sales order processing withing a business selling products to b2b customers
• A genuine passion for customer service 
li>The ability to keep calm under pressure
• A meticulous attention to detail 
li>Excellent organisation skills with the ability to work quickly under pressure  li>Confident with Microsoft Office especially Excel - (SAP experience is a big plus)
• Problem solving skills
• A collaborative approach

What’s on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:

< i>A competitive salary of up to £0,000 depending on experience li>23 days holiday plus bank holidays
• Stability within a supportive team
• Genuine opportunities for progression and skill development
• Sociable Monday to Friday hours
• A company pension scheme
• Long-term progression opportunities

This role is being handled by Nicole Howe , Recruitment Consultant of Business Support for Pearson Whiffin Recruitment .

Not quite the role you are looking for?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £5 000 so far!

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £5 000 so far!

• Respond to customer inquiries and provide timely, accurate, and helpful support via multiple channels (phone, email, chat).
• Troubleshoot and resolve customer issues, including technical problems and product-related queries.
• Guide customers through product features and functionalities.
• Process customer requests, orders, and returns efficiently.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify and communicate recurring customer issues to management for process improvement.
• Contribute to building customer loyalty through exceptional service.
• Stay up-to-date with product knowledge and company policies.
• Adhere to all company policies and procedures, ensuring customer data privacy.

• Previous experience in customer service, technical support, or a similar role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and support ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong organisational and time-management skills.
• Ability to work independently and as part of a remote team.
• Tech-savvy with a willingness to learn new software and systems.
• High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.

• Lead, train, and mentor the customer support team.
• Ensure adherence to service level agreements (SLAs).
• Develop and implement customer support processes and policies.
• Manage escalated customer issues and ensure timely resolution.
• Monitor team performance and analyze support metrics.
• Contribute to the improvement of customer support tools and knowledge base.
• Foster a positive team culture and advocate for customer needs.
• Provide feedback to other departments based on customer insights.

• Proven experience in a Customer Support Lead or similar management role.
• Strong leadership, coaching, and team management skills.
• Excellent customer service, communication, and problem-solving abilities.
• Experience with CRM software and customer support platforms (e.g., Zendesk, Salesforce Service Cloud).
• Ability to analyze support data and implement improvements.
• Understanding of customer support best practices.
• Bachelor's degree in a relevant field or equivalent experience.
• Experience in a tech or SaaS environment is highly preferred.

Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insights to enable smarter trading.

We combine the agility of a fintech company with the stability of a trusted financial institution to deliver trading technology and solutions for B2B clients and traders, empowering them to succeed. Our culture is fast-paced, collaborative, and innovative.

The Company is headquartered in Melbourne, Australia with offices in the UK & Cyprus and support offices in The Bahamas and Bulgaria. 

The Customer Service team plays a pivotal role in ensuring that every interaction with our customers is a positive and memorable experience. Committed to the highest standards of service, the Customer Service team is adept at addressing customer queries, concerns, and issues with speed and efficiency. Armed with in-depth knowledge of our products and services, our team guides customers through their journey, offering troubleshooting assistance, and relevant information.

We are seeking an experienced Customer Support Representative to support Eightcap’s growth by onboarding new accounts, responding to account queries, communication with our new and existing clients, and continuing the maintenance of strong and reputable relationships within the LATAM region. This role will primarily focus on inbound customer support, ensuring an exceptional experience for our clients.

The ideal candidate will be fluent in Spanish and English languages, have a strong background in Support and a proven ability to deliver results in a fast-paced, high-performance environment. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.

Key Responsibilities

• Respond to incoming enquiries from clients via whatsapp, email, live chat and telephone in a timely and professional manner.
• Provide exceptional client support, including technical, operational and basic trading assistance.
• Respond to client queries relating to account management.
• Process new account applications and onboard new clients from the LATAM region.
• Update and configure existing accounts according to client demand.
• Ensure industry and company standards for compliance, including AML/KYC, are met
• Document customer feedback and promptly escalate unresolved issues as needed
• Maintain good communication with colleagues across the business worldwide to ensure client needs are met in a timely manner.
• Provide assistance in the creation and implementation of new procedures and processes.
• You will be an example of our company's values, showcasing them in every task you undertake.

Requirements

Essential

• Fluent in Spanish & English
• Ability to work hours which reflect the LATAM region
• Proven experience providing customer support or client experience in a professional team environment via telephone and livechat channels
• Strong ability to work as part of a team but also independently as required
• Computer literacy, above average data entry skills and attention to detail.
• Ability to think analytically and troubleshoot day-to-day issues.
• The ability to effectively manage and prioritise multiple responsibilities in a fast-paced and dynamic business environment.
• Ability to work on public holidays if required

Desired

• An understanding or interest in trading, FX or general finance.
• Experience with Salesforce Service Cloud 
• Experience with customer service operations and performance metrics.
• Knowledge of UX/UI principles and conversational design.

Benefits

Why Eightcap?

• 26 days’ holiday
• Aviva workplace pension
• Vitality private health insurance
• Ongoing investment in your career development
• Parental leave
• Staff referral bonus program
• Collaborative team culture
• Ongoing investment in your career development, including technical and professional training
• Being part of an exciting new project for the company
• Regular social activities

Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.

We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.

Head of Customer Support

Location: Feltham Salary: 42,000 - 45,000 Full-Time

Are you passionate about delivering exceptional customer experiences and leading high-performing teams? This is an exciting opportunity to take ownership of customer operations and drive service excellence.

You'll be responsible for ensuring all orders are delivered on time and in full, managing order accuracy, and coordinating closely with Sales, Operations, and Transport teams. With a strong focus on problem-solving and proactive communication, you'll anticipate challenges before they arise and keep customers informed every step of the way.

You'll report into the Operations Director, lead a dynamic team, and be responsible for key performance metrics. This role calls for a confident leader who thrives under pressure, is commercially aware, and has a real passion for delivering exceptional service and exceeding customer expectations.

If you're highly organised, detail-driven, and ready to take your career to the next level-apply now.