1238 Support Staff jobs in Portsmouth

• Provide excellent customer service and communication to support customer needs.
• Assist customers in accessing relevant services and understanding their tenancy/account responsibilities.
• Work collaboratively within a small project team.
• Maintain accurate records and ensure attention to detail in all interactions and documentation.
• Manage daily tasks in an organised and efficient manner.

• Strong communication and customer service skills.
• Highly organised with great attention to detail.
• Able to work effectively both independently and as part of a team.
• Previous experience in a customer-facing or support role is desirable.

• This is a long-term temporary role expected to last beyond the initial 3-month period.
• Please note: this position will not transition into a permanent role after the temp period ends but will continue as an ongoing temporary assignment.

Looking for a Career That Feels Meaningful?

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

Looking for a Career That Feels Meaningful?

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

In this role you will support the Customer Support teams, you will deal with a number back-office tasks, data entry and any follow up administration support required to deliver required service levels. Whilst most of your duties are supporting internal teams, you must be confident in inbound and outbound communication with customers.

Main Duties

• Triage customer enquiries, creating a ticket or case r.

WHJS1_UKTJ

We are seeking a proactive and customer-focused Customer Support Executive to join our dynamic contact centre team. You will be the first point of contact for both business customers and end-users, providing professional and efficient support for the end-to-end returns process, technical issues, delivery queries, and claims management.

Why work for us?

Draper Tools is a family business with a rich h.

WHJS1_UKTJ

Due to our continued growth, we now require an additional Customer Support Engineer to join our team of at our Yateley Head office who manage all first line technical support and advice for UK and Overseas customers. Reporting into the Department Manager, this is an excellent opportunity to join an international company who continue to succeed. We can offer the chance to learn and develop and secure a role with a well established and successful international organisation who offer a professional working environment.

Working from our modern site at Yateley we can offer Mon to Fri working hours 37.5 per week and hybrid working once trained plus a generous salary and annual discretionary bonus scheme. We are a well respected international engineering and manufacturing company who supply customers worldwide with a range of products. We can offer a flexible working pattern, free parking, 25 days holiday plus bank holidays and a holiday purchase scheme, a full benefits package including health insurance and a generous pension scheme plus a competitive salary and yearly bonus scheme too, along with a range of staff well being incentives, with the chance to develop your career further if desired.

The role would suit candidates with excellent customer support skills gained either in person, over the phone or through email communication who are confident dealing with a range of customers to manage their technical support across our product range. You may be currently working in a hands on engineering role and be seeking a move into an office based position or you may be working in a similar technical or Engineering based Customer Support role and now want the chance to join an international company to progress your skills and career.

The main purpose of the role is to deliver responsive and accurate first line technical advice and guidance to external customers, internal Regional Offices and globally deployed offshore engineers, regarding product and system faults generated during integration, repairs and in-field operations etc covering the complete product portfolio (hardware, software and firmware).

Your key duties will be:

To provide additional first line support for logistical and general customer and internal staff queries, such as offshore engineering deployment requests, warranty claims, training requirements, parts ordering and transportation etc.
To escalate complex technical support queries to second line internal Engineering function specialists for further diagnosis and advice, ensuring customers and internal staff are kept up to date with the progress of their query throughout the process until resolution of the issue.
To ensure all customer support cases are entered into the CRM system, with full descriptions and categorisation of queries/problems, updating of comprehensive contact details and closure of case on achieving a satisfactory resolution.
To identify, collate and proactively organise appropriate corrective action in response to operational observations and issues raised by offshore engineers or other customer facing staff through their Visit Reports, Training Course or demo feedback, verbal updates, or other sources of information.
To update CRM database information with comprehensive data of all installed products, configuration levels, case histories, customer details etc to ensure accuracy of data for use by other Company functions i.e., Marketing, Sales etc.
To co-ordinate the process of distributing notifications and bulletins to the relevant internal and customer contacts which requires liaising with engineering / project teams, account managers and business development managers.
To develop and promote the Customer Support as a valued source of practical, operational data providing observations, hints and tips and special advice regarding products and performance etc.
To provide practical technical support to internal functions such as Sales, Marketing and Customer Support in the UK and Regional Offices through assistance with product demonstrations, organising preparation of products/systems ready for integration offshore, customer visits, exhibition events, internal training delivery, proof reading technical documentation, generation of ad hoc technical user guides etc.

To be successful you should have a good mix of customer skills and technical knowledge with experience of providing first line technical support with customer requirements focus. Experience of fault diagnosis involving hardware and software.
Working knowledge of test equipment including oscilloscopes, multimeters, cable testers. Knowledge to understand and use CRM IT systems to support offshore reporting to the Company and raise Support Cases onshore and offshore etc.
An understanding and practical application of relevant safe-working practices and vigilant operation within Health & Safety systems of work. Ability to understand and apply Standard Operating Procedures. IT literacy to operate laptop equipment and interpret data results.
HND/HNC or equivalent in Electronics or Electrical

It is an advantage but not essential If you have any experience of installation, repair, service and commission of equipment interfacing with other products and systems. A basic understanding of acoustic principles and effects of various aspects on acoustic product performance or experience of producing knowledge base articles / user guides for end customer support guidance.

In return we can offer the opportunity to join a well established and secure company offering a generous salary plus annual bonus, full benefits, 25 days holiday and on site parking working from our modern premises for a successful international company. We also offer a range of staff incentives and additional well being benefits. The role offers some hybrid working once trained.

Please submit your CV asap for immediate consideration.

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.

Job Summary

The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint.

The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols.

Primary Responsibilities

Demonstrates role model customer behaviour

• Acts as an inspiring role model across the team in the delivery of great customer service
• Always demonstrates positive behaviour when discussing or interacting with customers
• Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly
• Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way
• Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone    

Achievement of business objectives and priorities

• Works independently to resolve issues, tasks and complaints within the required SLA timeframe
• Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress
• Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA
• Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn’t required with the customer by another person
• Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints
• Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering

Committed to continuous improvement

• Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance
• Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
• Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
• Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers

Experience, Qualifications, Technical Requirements

• Previous experience of working in a fast-paced Customer Service environment
• Strong interpersonal and relationship building skills
• Proven ability to work collaboratively
• Proven ability to work independently, prioritise work and take initiative to find solutions to problems
• Proven ability to remain calm, measured and resilient in challenging situations
• Experience of working in the housebuilding industry

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

Join Our Client's Team as a Sales Support Specialist!

Are you an enthusiastic and motivated individual with a passion for sales and customer service? Our client, a dynamic organisation based in Reading, is seeking a Sales Support Specialist to join their vibrant team on a permanent basis. If you thrive in a fast-paced environment and love building relationships, this could be the perfect opportunity for you!

What You'll Do:

As a Sales Support Specialist, you'll be the backbone of the sales team, working closely with customers and internal teams to drive success. Your responsibilities will include:

• Sales Support & Lead Management:
- Respond to inbound sales inquiries via phone, email, or CRM systems.

- Maintain exceptional support for existing customers.

- Qualify leads and convert them into valuable sales opportunities.

- Follow up on marketing campaigns and nurture cold/warm leads.

- Keep our CRM updated with customer interactions and sales activities.

- Propose product solutions through direct calls, video meetings, or in-person discussions.

• Customer Relationship Management:
- Build and nurture lasting relationships with our valued customers.

- Handle customer queries, provide product information, and resolve any issues.

- Ensure high levels of customer satisfaction to encourage repeat business.

• Quotations & Order Processing:
- Prepare and send tailored quotes based on customer requirements.

- Follow up on quotations to successfully close sales.

- Process orders accurately, liaising with logistics and supply chain teams.

• Sales Target Achievement:
- Meet or exceed monthly and quarterly sales targets.

- Upsell and cross-sell to existing customers.

- Contribute to team performance and overall revenue growth.

• Product & Market Knowledge:
- Maintain strong knowledge of company products, pricing, and promotions.

- Stay updated on market trends and customer needs.

- Communicate customer feedback to product and marketing teams.

• Collaboration & Reporting:
- Work closely with external sales account managers, marketing, and customer service teams.

- Prepare insightful sales reports, forecasts, and pipeline updates for management.

- Participate in sales meetings and training sessions.

What You Bring:

To excel in this role, you'll need:

• Proficiency in Microsoft Office and Salesforce.
• Excellent organisational, written, analytical, and problem-solving skills.
• Strong communication abilities to convey information effectively.
• Attention to detail and a thorough approach to tasks.
• The ability to thrive under pressure while multitasking and prioritising.
• A self-motivated attitude and a flexible, team-oriented mindset.

Why Join Our Client?

• Be part of a supportive and enthusiastic team.
• Opportunities for growth and career advancement.
• Engage in a rewarding environment that values your contributions.

If you're ready to take the next step in your sales career and make a real impact, we want to hear from you! Apply now to join our client's team as a Sales Support Specialist and embark on an exciting journey in the world of sales!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Classroom Support required - Southampton School's - from September

Academics are currently seeking a number of experienced and driven Classroom Support Assistant's to work in local Schools in Southampton and the surrounding areas.

We are recruiting for a number of Schools in Southampton who are looking for Classroom Support Assistant's who are available to cover daily/short term supply and long term contracts. We also support schools with their permanent recruitment so if you are looking for a permanent Classroom Support Assistant position, we can support you with this.

The role of a Classroom Support Assistant involves enabling young people to develop and make progress by providing physical, emotional and nurturing support during their school day as well as supporting the Teacher in your classroom.

As a Classroom Support Assistant with Academics, you will ideally be available Monday to Friday between 8.30am - 3.30pm. Many of our client schools need consistency in the classroom, this is why full time is the ideal scenario.

This means you must have great communication skills in order to build relationships with both your students and the staff. The position involves working as part of a team to maintain a stable, happy and caring environment that makes the health, safety, care and welfare of young people a priority.

You will be expected to support the classroom and students as a whole as well as aid the teacher when necessary. In some cases you will be required to work on a 1:1 basis with children that are lower level learners or children that have challenging behaviours.

As a successful Classroom Support Assistant you will have strong behaviour management, be confident, motivated and well organised. Patience, commitment and empathy are essential, but above all, you'll be someone with a genuine desire to help others.

Although experience in a classroom or educational setting is advantageous, we will also consider applicants with other related experience.

If you are a Classroom Support Assistant seeking work in local Schools in Southampton from September, please apply!

As part of the vetting checks to clear you for work, you must either have a Child Workforce related DBS which is registered to the DBS Update Service or be willing to submit one.

Classroom Support - Southampton