1498 Support Staff jobs in Portsmouth

Digital Customer Support

Southampton, South East £25000 - £28000 Annually Dynamite Recruitment

Posted 3 days ago

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Job Description

permanent
Bonus scheme, 22 days holiday + bank holidays (increases with service), Casual dress code, Life cover (4x salary), dental scheme, pension & more! Join a growing team where your digital communication skills will make a real difference. As a Digital Customer Support Agent, you'll provide support through channels like email, live chat, WhatsApp, SMS, and social media—helping customers through loan applications and account management.
  
What You'll Be Doing:
  • Respond to customer queries across multiple digital platforms
  • Guide applicants through loan processes and documentation
  • Support existing customers with account questions and payments
  • Identify and assist vulnerable customers with tailored care
  • Flag potential fraud or risks appropriately
What We're Looking For:
  • Strong written communication with a human touch
  • A positive, proactive approach to teamwork and problem-solving
  • Comfortable using multiple systems and tools
  • Eager to learn and take on new challenges
What You’ll Get:
  • Access to cutting-edge tools and AI technology
  • Experience in a regulated, customer-focused environment
  • Independence and flexibility within a supportive team
  • Opportunity to grow with a small, impactful company
  
Southampton Central
Full-time | 37.5 hrs/week | Shifts between 8am–6pm
Approx. 1 Saturday/month + 1 bank holiday/year
This advertiser has chosen not to accept applicants from your region.

Customer Support Advisor

Hampshire, South East £32000 - £35000 Annually Tria

Posted 10 days ago

Job Viewed

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Job Description

permanent

Application Support Consultant (ERP Systems - Merchant Sector Experience Preferred)

32,000 - 35,000 + benefits (25 days holiday + bank holidays, pension)

Office-based, Southampton (5 days per week)

We're looking for a customer-focused individual with experience in the builders or plumbing merchants sector to join our growing team in Southampton as an Application Support Consultant .

This role is ideal for someone who understands the sales and purchasing cycle from working in a merchant environment and is ready to take the next step into a technology-focused role. No prior IT support experience is required - full training will be provided.

What you'll be doing:

  • Supporting customers using our ERP software (training provided)
  • Helping troubleshoot issues via phone, email, and remote access
  • Assisting with system configuration and updates
  • Working with implementation teams during go-lives and upgrades
  • Maintaining clear documentation and case records
  • Providing friendly, knowledgeable support to users

What we're looking for:

  • Experience working in a builders, plumbing, or similar merchant environment
  • Understanding of sales and purchasing processes
  • Exposure to ERP or stock management systems (e.g., Sage, SAP, etc.)
  • Strong communication and customer service skills
  • Willingness to learn and grow in a technical support role
This advertiser has chosen not to accept applicants from your region.

Customer Support Specalist

Hampshire, South East £23000 - £35000 Annually Highfield Professional Solutions Ltd

Posted 10 days ago

Job Viewed

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Job Description

permanent

Looking for a Career That Feels Meaningful?

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

  • Do you thrive when you're challenged?
  • Do you back yourself to figure things out, even if you don't know the answer straight away?
  • Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Hampshire, South East Safran

Posted 10 days ago

Job Viewed

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Job Description

permanent

-

-

What's special about us?

Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

What will I be doing?

Main Responsibilities
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.

Main Activities
*Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
*Meet customer satisfaction and internal sales targets.
*Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
*Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
*Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these

Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you'll receive :
* 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
* Flexitime - where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
* Hybrid working - on site 3 days per week from home 2 days (role dependant)
* On site restaurant with daily 1.50 subsidy for lunch
* Costa coffee on site
* Generous 7% pension contributions (after 3 months)
* Health cash back scheme (after probation)
* Purchase of company shares (after 3 months)
* Annual bonus of up to 5%
* Company sick pay
* Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services.
* Ample free parking
* Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = 10)

What do you need from me?

Must:
*You must have excellent attention to detail and have good English Language skills, both written and spoken.
*Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
*Being friendly, hardworking with excellent interpersonal skills and customer service skills
*IT literate, proficient in Word, PowerPoint and Outlook

Should:
*Previous CSR experience with complex technical products
*Excel Intermediate

Could:
*Demonstrate a good understanding of technical/engineering/supply chain issues
*Previous experience as a CSR in the aerospace industry
*Experience of SAP

Personal Attributes:
*Self-starter
*Highly self-motivated
*Excellent interpersonal and customer service skills

What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity & Inclusion
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.

We will consider all applicants who meet the minimum requirements regardless of their identity or background.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

-

This advertiser has chosen not to accept applicants from your region.

Customer Support Advisor

SO14 Newtown, South East Tria

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Application Support Consultant (ERP Systems - Merchant Sector Experience Preferred)

32,000 - 35,000 + benefits (25 days holiday + bank holidays, pension)

Office-based, Southampton (5 days per week)

We're looking for a customer-focused individual with experience in the builders or plumbing merchants sector to join our growing team in Southampton as an Application Support Consultant .

This role is ideal for someone who understands the sales and purchasing cycle from working in a merchant environment and is ready to take the next step into a technology-focused role. No prior IT support experience is required - full training will be provided.

What you'll be doing:

  • Supporting customers using our ERP software (training provided)
  • Helping troubleshoot issues via phone, email, and remote access
  • Assisting with system configuration and updates
  • Working with implementation teams during go-lives and upgrades
  • Maintaining clear documentation and case records
  • Providing friendly, knowledgeable support to users

What we're looking for:

  • Experience working in a builders, plumbing, or similar merchant environment
  • Understanding of sales and purchasing processes
  • Exposure to ERP or stock management systems (e.g., Sage, SAP, etc.)
  • Strong communication and customer service skills
  • Willingness to learn and grow in a technical support role
This advertiser has chosen not to accept applicants from your region.

Customer Support Specalist

Durley, South East Highfield Professional Solutions Ltd

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Looking for a Career That Feels Meaningful?

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

  • Do you thrive when you're challenged?
  • Do you back yourself to figure things out, even if you don't know the answer straight away?
  • Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Segensworth, South East Safran

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full time

-

-

What's special about us?

Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

What will I be doing?

Main Responsibilities
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.

Main Activities
*Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
*Meet customer satisfaction and internal sales targets.
*Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
*Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
*Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these

Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you'll receive :
* 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
* Flexitime - where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
* Hybrid working - on site 3 days per week from home 2 days (role dependant)
* On site restaurant with daily 1.50 subsidy for lunch
* Costa coffee on site
* Generous 7% pension contributions (after 3 months)
* Health cash back scheme (after probation)
* Purchase of company shares (after 3 months)
* Annual bonus of up to 5%
* Company sick pay
* Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services.
* Ample free parking
* Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = 10)

What do you need from me?

Must:
*You must have excellent attention to detail and have good English Language skills, both written and spoken.
*Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
*Being friendly, hardworking with excellent interpersonal skills and customer service skills
*IT literate, proficient in Word, PowerPoint and Outlook

Should:
*Previous CSR experience with complex technical products
*Excel Intermediate

Could:
*Demonstrate a good understanding of technical/engineering/supply chain issues
*Previous experience as a CSR in the aerospace industry
*Experience of SAP

Personal Attributes:
*Self-starter
*Highly self-motivated
*Excellent interpersonal and customer service skills

What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity & Inclusion
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.

We will consider all applicants who meet the minimum requirements regardless of their identity or background.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

-

This advertiser has chosen not to accept applicants from your region.
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About the latest Support staff Jobs in Portsmouth !

Customer Support Specialist

PO1 2LT Portsmouth, South East £25000 Annually WhatJobs

Posted 6 days ago

Job Viewed

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Job Description

full-time
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their remote team. This role is crucial in providing exceptional assistance to customers, ensuring their issues are resolved efficiently and professionally. You will be the first point of contact for customer inquiries, offering support via email, chat, and phone. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. Responsibilities include troubleshooting customer issues, guiding users through product features, processing requests, and escalating complex problems to the appropriate internal teams. You will maintain accurate records of customer interactions and feedback in the CRM system, contributing to continuous improvement of customer service processes. This position requires a proactive approach to customer satisfaction and the ability to adapt to a fast-paced, remote work environment. You will be responsible for managing your workload effectively, prioritizing tasks, and ensuring all customer inquiries are addressed within service level agreements. A thorough understanding of the company's products and services is essential, and ongoing training will be provided. This is an excellent opportunity to build a career in customer service within a supportive and collaborative remote setting, serving customers from **Portsmouth, Hampshire, UK**, and beyond.

Responsibilities:
  • Respond to customer inquiries via email, chat, and phone.
  • Provide timely and effective solutions to customer issues.
  • Troubleshoot technical problems and guide users through solutions.
  • Process customer requests, returns, and exchanges efficiently.
  • Escalate complex issues to relevant departments for resolution.
  • Maintain accurate customer records in the CRM system.
  • Gather customer feedback to identify areas for improvement.
  • Adhere to service level agreements (SLAs) and company policies.
  • Contribute to a positive customer experience and build customer loyalty.
  • Stay updated on product knowledge and support procedures.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Minimum of 2 years of experience in customer service or a related role.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency in using CRM software and helpdesk ticketing systems.
  • Ability to work independently and manage time effectively in a remote setting.
  • Patience, empathy, and a customer-centric attitude.
  • Familiarity with (Specific Industry or Product Type) is a plus.
  • Ability to multitask and handle stressful situations calmly.
This advertiser has chosen not to accept applicants from your region.

Senior Customer Support Specialist

SO15 1AB Southampton, South East £28000 Annually WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client is seeking a proactive and empathetic Senior Customer Support Specialist to join their remote-first customer service team. This role is crucial for providing exceptional support to a growing user base, resolving inquiries efficiently, and ensuring a positive customer experience. You will be a primary point of contact for customers, handling complex issues and guiding them through solutions via various communication channels. As a senior member of the team, you will also contribute to training new agents and identifying opportunities for process improvements. This is an excellent opportunity to leverage your problem-solving skills and passion for customer advocacy in a flexible, work-from-home environment.

Key Responsibilities:
  • Handle a high volume of customer inquiries via phone, email, and live chat, providing accurate and timely resolutions.
  • Troubleshoot and resolve complex customer issues, escalating when necessary to appropriate departments.
  • Maintain detailed records of customer interactions, transactions, comments, and actions taken.
  • Identify and report recurring issues or trends to the management team.
  • Develop and maintain a deep understanding of our products/services to effectively assist customers.
  • Assist in the onboarding and training of new customer support representatives.
  • Contribute to the creation and updating of support documentation and knowledge base articles.
  • Act as a brand ambassador, demonstrating patience, empathy, and professionalism in all customer interactions.
  • Participate in team meetings and provide feedback on customer service processes and tools.
  • Proactively identify opportunities to enhance the customer experience and improve support efficiency.

The ideal candidate will have extensive experience in a customer service or helpdesk role, with a proven ability to handle challenging situations with grace. Excellent communication, active listening, and problem-solving skills are essential. You should be comfortable working independently and as part of a remote team. A passion for technology and a customer-centric mindset are key. This role, supporting customers connected to Southampton, Hampshire, UK , offers the significant benefit of being fully remote.
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist - Technical

PO1 3BG Portsmouth, South East £28000 Annually WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client is seeking an enthusiastic and technically adept Customer Support Specialist to join their growing helpdesk team. This role is crucial in providing first-line technical assistance and resolving customer queries efficiently and effectively. You will be the primary point of contact for customers experiencing issues with our software and hardware products. Your responsibilities will include troubleshooting technical problems, guiding users through step-by-step solutions, and escalating complex issues to higher technical tiers when necessary. Excellent communication skills, patience, and a passion for problem-solving are paramount.

Key Responsibilities:
  • Respond to customer support requests via phone, email, and ticketing systems within service level agreements.
  • Diagnose and resolve a wide range of technical issues related to software applications and hardware.
  • Provide clear, concise, and user-friendly instructions to customers.
  • Document all customer interactions and resolutions accurately in the CRM system.
  • Identify recurring issues and provide feedback to the product development team.
  • Assist in the creation and maintenance of support documentation and knowledge base articles.
  • Collaborate with team members to share knowledge and best practices.
  • Contribute to a positive customer experience by demonstrating empathy and professionalism.
  • Manage your workload effectively to ensure timely resolution of support tickets.
  • Participate in ongoing training to stay updated on product features and technical advancements.
This role offers a hybrid working model, allowing for a blend of remote work and in-office collaboration at our **Portsmouth, Hampshire** hub. We are looking for individuals with a strong aptitude for technology, a customer-centric mindset, and the ability to thrive in a fast-paced environment. Previous experience in a customer service or technical support role is highly desirable. If you are a proactive problem-solver with a desire to help others and a keen interest in technology, we want to hear from you. Join our team and play a key role in ensuring our customers receive outstanding support.
This advertiser has chosen not to accept applicants from your region.
 

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