1468 Support Staff jobs in Portsmouth

Looking for a Career That Feels Meaningful?

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

• Lead and mentor a team of customer support representatives.
• Manage daily support operations and ensure efficient service delivery.
• Handle and resolve escalated customer inquiries and complaints.
• Develop and implement customer service policies and procedures.
• Monitor team performance and provide regular feedback and coaching.
• Analyze customer feedback and identify areas for improvement.
• Create and maintain customer support documentation, including FAQs and knowledge bases.
• Collaborate with other departments to improve the overall customer experience.
• Track and report on key customer service metrics.
• Ensure adherence to service level agreements (SLAs).

• Previous experience in a customer service supervisory or lead role.
• Demonstrated ability to manage and motivate a team.
• Strong understanding of customer support best practices and tools.
• Excellent problem-solving and conflict-resolution skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in CRM software and ticketing systems.
• Ability to analyze data and provide actionable insights.
• Good organizational and time-management skills.
• Customer-centric mindset with a passion for service excellence.
• Experience in a hybrid work environment is beneficial.

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Provide product information and guidance to customers.
• Maintain accurate records of customer interactions and transactions.
• Identify and report trends in customer inquiries to improve service and product offerings.
• Assist customers with account management and general inquiries.
• Gather customer feedback and share it with relevant departments.
• Adhere to company policies and procedures to ensure consistent service delivery.

• High school diploma or equivalent; further education or certification in customer service is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM systems and helpdesk software.
• Patience and a customer-centric attitude.
• Familiarity with remote work tools and practices is beneficial.

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues promptly and effectively.
• Process orders, returns, and exchanges according to company procedures.
• Escalate complex issues to appropriate departments when necessary.
• Maintain customer records and document interactions accurately in the CRM system.
• Identify opportunities to improve the customer experience.
• Collaborate with team members to achieve departmental goals.

• Previous experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in using CRM software and helpdesk tools.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; college degree preferred.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Provide product information and technical support to customers.
• Document all customer interactions and resolutions in the CRM system.
• Identify and report trends in customer inquiries to improve products and services.
• Educate customers on product features and best practices.
• Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
• Maintain a high level of product knowledge.
• Collaborate with other departments to ensure a seamless customer experience.
• Contribute to the development of knowledge base articles and FAQs.
• Achieve key performance indicators (KPIs) for customer satisfaction and response times.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Troubleshoot and resolve customer issues and technical problems.
• Provide information about products and services.
• Guide customers through product usage and features.
• Process customer orders and manage account inquiries.
• Escalate unresolved issues to appropriate teams.
• Maintain accurate records of customer interactions and resolutions.
• Contribute to the improvement of customer support processes and knowledge base.
• Gather customer feedback and report insights to the management team.

• Proven experience in a customer support or client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Self-motivated with the ability to work independently in a remote setting.
• Experience in the technology or software industry is highly desirable.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide technical support and troubleshoot customer issues effectively.
• Guide customers through product features, services, and troubleshooting steps.
• Resolve customer complaints with empathy and a focus on customer satisfaction.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and escalate complex issues to the appropriate departments.
• Gather customer feedback and contribute to service improvement initiatives.
• Maintain a high level of product knowledge.
• Follow communication procedures, guidelines, and policies.
• Achieve individual and team goals for customer satisfaction and response times.

• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and a customer-centric attitude.
• Ability to manage and prioritize multiple tasks.
• Proficiency in using CRM software and helpdesk systems.
• Familiarity with common IT issues and troubleshooting.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent; college degree a plus.