1498 Support Staff jobs in Portsmouth
Digital Customer Support
Posted 3 days ago
Job Viewed
Job Description
What You'll Be Doing:
- Respond to customer queries across multiple digital platforms
- Guide applicants through loan processes and documentation
- Support existing customers with account questions and payments
- Identify and assist vulnerable customers with tailored care
- Flag potential fraud or risks appropriately
- Strong written communication with a human touch
- A positive, proactive approach to teamwork and problem-solving
- Comfortable using multiple systems and tools
- Eager to learn and take on new challenges
- Access to cutting-edge tools and AI technology
- Experience in a regulated, customer-focused environment
- Independence and flexibility within a supportive team
- Opportunity to grow with a small, impactful company
Southampton Central
Full-time | 37.5 hrs/week | Shifts between 8am–6pm
Approx. 1 Saturday/month + 1 bank holiday/year
Customer Support Advisor
Posted 10 days ago
Job Viewed
Job Description
Application Support Consultant (ERP Systems - Merchant Sector Experience Preferred)
32,000 - 35,000 + benefits (25 days holiday + bank holidays, pension)
Office-based, Southampton (5 days per week)
We're looking for a customer-focused individual with experience in the builders or plumbing merchants sector to join our growing team in Southampton as an Application Support Consultant .
This role is ideal for someone who understands the sales and purchasing cycle from working in a merchant environment and is ready to take the next step into a technology-focused role. No prior IT support experience is required - full training will be provided.
What you'll be doing:
- Supporting customers using our ERP software (training provided)
- Helping troubleshoot issues via phone, email, and remote access
- Assisting with system configuration and updates
- Working with implementation teams during go-lives and upgrades
- Maintaining clear documentation and case records
- Providing friendly, knowledgeable support to users
What we're looking for:
- Experience working in a builders, plumbing, or similar merchant environment
- Understanding of sales and purchasing processes
- Exposure to ERP or stock management systems (e.g., Sage, SAP, etc.)
- Strong communication and customer service skills
- Willingness to learn and grow in a technical support role
Customer Support Specalist
Posted 10 days ago
Job Viewed
Job Description
Looking for a Career That Feels Meaningful?
Do you want more than just a job?
Do you want to wake up knowing your work actually matters.
Imagine being part of an industry that's quietly powering the world - right now.
Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.
We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.
Is Recruitment The Career For You?
We don't care what experience you have got.
It's about who you are.
You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.
- Do you thrive when you're challenged?
- Do you back yourself to figure things out, even if you don't know the answer straight away?
- Do you want to grow, push your potential, and build something you're proud of?
If so then you could be who we are looking for.
Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.
What You'll Be Doing
You will connect talented people with the companies building tomorrow's digital world.
You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.
You'll build long-term relationships and become an expert in a sector that's only going one way - up.
What You'll Need
Confidence to have real conversations with people
The drive to learn and grow quickly
The resilience to keep going when it gets hard
A genuine interest in talking to people
What You'll Get
A clear career path based on your effort and results
Uncapped earnings - your success decides your pay
Supportive training and development to build your skills
A great culture
Why This Matters
In 10 years, AI and digital infrastructure will have transformed the way we live and work.
When you look back, you can say:
"I was part of that."
Customer Support Representative
Posted 10 days ago
Job Viewed
Job Description
-
-
What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.
Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.
What will I be doing?
Main Responsibilities
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.
Main Activities
*Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
*Meet customer satisfaction and internal sales targets.
*Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
*Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
*Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these
Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.
As a valued member of our team, these are just a few of the benefits you'll receive :
* 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
* Flexitime - where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
* Hybrid working - on site 3 days per week from home 2 days (role dependant)
* On site restaurant with daily 1.50 subsidy for lunch
* Costa coffee on site
* Generous 7% pension contributions (after 3 months)
* Health cash back scheme (after probation)
* Purchase of company shares (after 3 months)
* Annual bonus of up to 5%
* Company sick pay
* Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services.
* Ample free parking
* Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = 10)
What do you need from me?
Must:
*You must have excellent attention to detail and have good English Language skills, both written and spoken.
*Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
*Being friendly, hardworking with excellent interpersonal skills and customer service skills
*IT literate, proficient in Word, PowerPoint and Outlook
Should:
*Previous CSR experience with complex technical products
*Excel Intermediate
Could:
*Demonstrate a good understanding of technical/engineering/supply chain issues
*Previous experience as a CSR in the aerospace industry
*Experience of SAP
Personal Attributes:
*Self-starter
*Highly self-motivated
*Excellent interpersonal and customer service skills
What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.
Diversity & Inclusion
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.
We will consider all applicants who meet the minimum requirements regardless of their identity or background.
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.
-
Customer Support Advisor
Posted 6 days ago
Job Viewed
Job Description
Application Support Consultant (ERP Systems - Merchant Sector Experience Preferred)
32,000 - 35,000 + benefits (25 days holiday + bank holidays, pension)
Office-based, Southampton (5 days per week)
We're looking for a customer-focused individual with experience in the builders or plumbing merchants sector to join our growing team in Southampton as an Application Support Consultant .
This role is ideal for someone who understands the sales and purchasing cycle from working in a merchant environment and is ready to take the next step into a technology-focused role. No prior IT support experience is required - full training will be provided.
What you'll be doing:
- Supporting customers using our ERP software (training provided)
- Helping troubleshoot issues via phone, email, and remote access
- Assisting with system configuration and updates
- Working with implementation teams during go-lives and upgrades
- Maintaining clear documentation and case records
- Providing friendly, knowledgeable support to users
What we're looking for:
- Experience working in a builders, plumbing, or similar merchant environment
- Understanding of sales and purchasing processes
- Exposure to ERP or stock management systems (e.g., Sage, SAP, etc.)
- Strong communication and customer service skills
- Willingness to learn and grow in a technical support role
Customer Support Specalist
Posted 6 days ago
Job Viewed
Job Description
Looking for a Career That Feels Meaningful?
Do you want more than just a job?
Do you want to wake up knowing your work actually matters.
Imagine being part of an industry that's quietly powering the world - right now.
Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.
We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.
Is Recruitment The Career For You?
We don't care what experience you have got.
It's about who you are.
You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.
- Do you thrive when you're challenged?
- Do you back yourself to figure things out, even if you don't know the answer straight away?
- Do you want to grow, push your potential, and build something you're proud of?
If so then you could be who we are looking for.
Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.
What You'll Be Doing
You will connect talented people with the companies building tomorrow's digital world.
You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.
You'll build long-term relationships and become an expert in a sector that's only going one way - up.
What You'll Need
Confidence to have real conversations with people
The drive to learn and grow quickly
The resilience to keep going when it gets hard
A genuine interest in talking to people
What You'll Get
A clear career path based on your effort and results
Uncapped earnings - your success decides your pay
Supportive training and development to build your skills
A great culture
Why This Matters
In 10 years, AI and digital infrastructure will have transformed the way we live and work.
When you look back, you can say:
"I was part of that."
Customer Support Representative
Posted 6 days ago
Job Viewed
Job Description
-
-
What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.
Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.
What will I be doing?
Main Responsibilities
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.
Main Activities
*Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
*Meet customer satisfaction and internal sales targets.
*Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
*Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
*Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these
Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.
As a valued member of our team, these are just a few of the benefits you'll receive :
* 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
* Flexitime - where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
* Hybrid working - on site 3 days per week from home 2 days (role dependant)
* On site restaurant with daily 1.50 subsidy for lunch
* Costa coffee on site
* Generous 7% pension contributions (after 3 months)
* Health cash back scheme (after probation)
* Purchase of company shares (after 3 months)
* Annual bonus of up to 5%
* Company sick pay
* Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services.
* Ample free parking
* Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = 10)
What do you need from me?
Must:
*You must have excellent attention to detail and have good English Language skills, both written and spoken.
*Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
*Being friendly, hardworking with excellent interpersonal skills and customer service skills
*IT literate, proficient in Word, PowerPoint and Outlook
Should:
*Previous CSR experience with complex technical products
*Excel Intermediate
Could:
*Demonstrate a good understanding of technical/engineering/supply chain issues
*Previous experience as a CSR in the aerospace industry
*Experience of SAP
Personal Attributes:
*Self-starter
*Highly self-motivated
*Excellent interpersonal and customer service skills
What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.
Diversity & Inclusion
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.
We will consider all applicants who meet the minimum requirements regardless of their identity or background.
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.
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Customer Support Specialist
Posted 6 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via email, chat, and phone.
- Provide timely and effective solutions to customer issues.
- Troubleshoot technical problems and guide users through solutions.
- Process customer requests, returns, and exchanges efficiently.
- Escalate complex issues to relevant departments for resolution.
- Maintain accurate customer records in the CRM system.
- Gather customer feedback to identify areas for improvement.
- Adhere to service level agreements (SLAs) and company policies.
- Contribute to a positive customer experience and build customer loyalty.
- Stay updated on product knowledge and support procedures.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with (Specific Industry or Product Type) is a plus.
- Ability to multitask and handle stressful situations calmly.
Senior Customer Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Handle a high volume of customer inquiries via phone, email, and live chat, providing accurate and timely resolutions.
- Troubleshoot and resolve complex customer issues, escalating when necessary to appropriate departments.
- Maintain detailed records of customer interactions, transactions, comments, and actions taken.
- Identify and report recurring issues or trends to the management team.
- Develop and maintain a deep understanding of our products/services to effectively assist customers.
- Assist in the onboarding and training of new customer support representatives.
- Contribute to the creation and updating of support documentation and knowledge base articles.
- Act as a brand ambassador, demonstrating patience, empathy, and professionalism in all customer interactions.
- Participate in team meetings and provide feedback on customer service processes and tools.
- Proactively identify opportunities to enhance the customer experience and improve support efficiency.
The ideal candidate will have extensive experience in a customer service or helpdesk role, with a proven ability to handle challenging situations with grace. Excellent communication, active listening, and problem-solving skills are essential. You should be comfortable working independently and as part of a remote team. A passion for technology and a customer-centric mindset are key. This role, supporting customers connected to Southampton, Hampshire, UK , offers the significant benefit of being fully remote.
Customer Support Specialist - Technical
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer support requests via phone, email, and ticketing systems within service level agreements.
- Diagnose and resolve a wide range of technical issues related to software applications and hardware.
- Provide clear, concise, and user-friendly instructions to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify recurring issues and provide feedback to the product development team.
- Assist in the creation and maintenance of support documentation and knowledge base articles.
- Collaborate with team members to share knowledge and best practices.
- Contribute to a positive customer experience by demonstrating empathy and professionalism.
- Manage your workload effectively to ensure timely resolution of support tickets.
- Participate in ongoing training to stay updated on product features and technical advancements.