675 Support Staff jobs in Swansea

Customer Support Sr., Veeqo

Swansea, Wales Amazon

Posted 13 days ago

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Job Description

Description
Veeqo is a multi-channel shipping software built to simplify fast-growth e-commerce. Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. Selected candidate(s) as Seller Support Associates will serve as the first-line support partners to act as the primary interface for our Veeqo customers, providing phone, email and live chat support.
Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.
The Sr. First Line Support Agent demonstrates end-to-end ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction.
The successful candidate will work a five-day shift pattern running from Monday through Friday, with Saturday and Sunday as rest days.
Key job responsibilities
As part of your role, you will have the opportunity to:
Support Veeqo's Selling Partner's to solve any incoming issues via 3 channels of communication (Phone, Email & Chat).
Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.
Identify customers' needs, clarify information, research every issue and providing solutions.
Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.
Build sustainable relationships and engaging customers by going the extra mile.
Oversee and achieve various productivity and quality targets and metrics.
Collaborate with various internal stakeholders and teams.
Troubleshoot and provide product guidance and support to all Veeqo Sellers and Vendors.
Attend and conduct regular training sessions, learn product details and key selling points of products and technologies.
Any other duties and special projects as directed by management in keeping with the employee's skills and experience
A day in the life
Each day begins with a team huddle 30 minutes into the shift, creating a collaborative space where team members share updates, seek peer support on complex cases, and receive important announcements from management. The workday is strategically structured to balance dedicated ticket-handling time with project work, allowing team members to contribute to key initiatives such as trend analysis, process documentation, and training development - ensuring both immediate customer support and long-term service improvements.
Basic Qualifications
- Advanced proficiency in local language in both written and verbal communication
- Previous experience in a customer service environment
- Relevant experience working with data analytics and using these metrics to identify problems
- Excellent listening skills; able to demonstrate empathy and willingness to help
- Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred Qualifications
- Business acumen in areas of e-commerce and retail is advantageous
- 2 or more years experience within a customer service/contact centre environment would be an advantage
- Ability to work against and deliver performance in metric driven environment with high productivity and quality standards
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Support Worker

West Glamorgan, Wales £13 - £14 Hourly Moxie People

Posted 4 days ago

Job Viewed

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Job Description

permanent

Support Worker - Make a Real Difference Every Day

Location: Neath Port Talbot

Hours: Flexible shifts including evenings, weekends & sleep-ins.

16 to 37.5 hours per week

Full and part time positions available

Salary: 13.47 to 13.66 per hour

Temp to perm and permanent contracts are available

Do you believe that everyone deserves to live life to the fullest, with dignity, independence, and opportunity?

We are passionate about supporting people with learning disabilities to live meaningful lives - and we're looking for compassionate, resilient, and dedicated individuals to join our team as Support Workers .

About the Role

As a Support Worker, you'll be at the heart of someone's journey - helping them gain confidence, achieve personal goals, and enjoy everyday activities. No two days are the same. One day you could be helping with daily routines, the next you might be supporting someone to join a community activity, or even going on holiday with them.

You'll provide:

  • Practical support - from household tasks, shopping and meal preparation, to personal care.
  • Emotional support - being a listening ear, encouraging independence, and promoting wellbeing.
  • Community support - helping people to build connections, friendships and enjoy activities that matter to them.

This is more than a job - it's the chance to make a lasting impact on someone's life, while building meaningful relationships along the way.

About You

We're not looking for experience - just people with the right values, empathy and commitment. If you are patient, kind, and can see the person before the disability, we'll give you all the training and support you need to thrive.

If you can bring:

  • A belief that everyone should be valued and respected
  • The ability to work flexibly as part of a team
  • Willingness to learn and grow in your role
  • A full UK driving licence (desirable, but not essential)
  • Then you could be exactly who we're looking for.

What We Offer

  • Comprehensive training, induction and ongoing development (including Care qualifications)
  • A supportive team culture where your voice matters
  • Opportunities to grow your career in social care
  • Competitive pay and benefits
  • The reward of knowing you're making a real difference

Apply Today

If you're ready to start a career that changes lives - including your own - we'd love to hear from you.

Click Apply Now and take the first step towards a rewarding future in social care.

Location: Neath Port Talbot

Job Title: Support Worker

Type: Permanent and Temp to Perm

This advertiser has chosen not to accept applicants from your region.

Support Worker

Mid Glamorgan, Wales £13 Hourly Moxie People

Posted 4 days ago

Job Viewed

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Job Description

permanent

Support Worker - Make a Real Difference Every Day

Location: Mountain Ash - Rhondda Cynon Taff

Hours: Flexible shifts including evenings, weekends & sleep-ins.

16 to 37.5 hours per week

Full and part time positions available

Salary: 12.60 to 12.78 per hour

Temp to perm and permanent contracts are available

Do you believe that everyone deserves to live life to the fullest, with dignity, independence, and opportunity?

We are passionate about supporting people with learning disabilities to live meaningful lives - and we're looking for compassionate, resilient, and dedicated individuals to join our team as Support Workers .

About the Role

As a Support Worker, you'll be at the heart of someone's journey - helping them gain confidence, achieve personal goals, and enjoy everyday activities. No two days are the same. One day you could be helping with daily routines, the next you might be supporting someone to join a community activity, or even going on holiday with them.

You'll provide:

  • Practical support - from household tasks, shopping and meal preparation, to personal care.
  • Emotional support - being a listening ear, encouraging independence, and promoting wellbeing.
  • Community support - helping people to build connections, friendships and enjoy activities that matter to them.

This is more than a job - it's the chance to make a lasting impact on someone's life, while building meaningful relationships along the way.

About You

We're not looking for experience - just people with the right values, empathy and commitment. If you are patient, kind, and can see the person before the disability, we'll give you all the training and support you need to thrive.

If you can bring:

  • A belief that everyone should be valued and respected
  • The ability to work flexibly as part of a team
  • Willingness to learn and grow in your role
  • A full UK driving licence (desirable, but not essential)
  • Then you could be exactly who we're looking for.

What We Offer

  • Comprehensive training, induction and ongoing development (including Care qualifications)
  • A supportive team culture where your voice matters
  • Opportunities to grow your career in social care
  • Competitive pay and benefits
  • The reward of knowing you're making a real difference

Apply Today

If you're ready to start a career that changes lives - including your own - we'd love to hear from you.

Click Apply Now and take the first step towards a rewarding future in social care.

Location: Mountain Ash - Rhondda Cynon Taff

Job Title: Support Worker

Type: Permanent and Temp to Perm

This advertiser has chosen not to accept applicants from your region.

Support Worker

Carmarthenshire, Wales £24570 Annually Vibe Recruit

Posted 8 days ago

Job Viewed

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Job Description

permanent

Support Worker

24,570 plus company pension, sick pay, healthcare cash plan and further training opportunities

Llandovery

Days shift pattern

Are you an experienced Support worker or is Care Work a sector that you would like to get into? Are you looking for great variety, a highly rewarding role and the opportunity to work daily with great people?

If so, we'd like to hear from you.

We are currently recruiting for Support workers with or without experience to join a leading Care Home in a rural setting in Llandovery. This is a great opportunity if you are looking to help provide an invaluable service to the local community.

This role is supporting adults with learning disabilities within a supported living setting.

What's on Offer:

  • Competitive Pay and attractive employee benefits ( healthcare cash plan and sick pay )
  • Career progression
  • Full Training: Comprehensive training provided to ensure you have all the skills you need to succeed.
  • Free DBS Check
  • Supportive Team Environment: Work with a team that values and supports each other.

Key Responsibilities:

  • You will be providing emotional and practical support to individuals, helping them live independently.
  • You will be assisting with daily activities, such as shopping, cooking, and attending appointments.
  • Building positive relationships with service users and empower them to achieve their goals.
  • Ensuring the safety and well-being of those you support.

Requirements:

  • No Experience Needed: Full training is provided!
  • A genuine desire to make a difference in the lives of others.

If you're passionate about helping others and ready to start a fulfilling career, we want to hear from you! This is a permanent position with excellent future prospects for career progression and additional qualifications.

For immediate consideration, please forward your CV to Vibe Recruit today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.

Support Worker

Mid Glamorgan, Wales £13 - £17 Annually Hoop Recruitment

Posted 13 days ago

Job Viewed

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Job Description

temporary

Hoop Healthcare are recruiting Healthcare Support Workers to work on an agency basis within supported living services in the Bridgend area.

As an agency worker, you can choose the days/nights you would like to work, giving you flexibility and a work life balance!

In return for your hard work, Hoop Nursing & Healthcare offers:

  • Competitive hourly rates of pay - 13 - 16.65 per hour* (*excluding bank holiday rates)
  • A dedicated nursing team to help you with an in-house RGN to offer support.

  • Free training

  • Free uniform

  • Contract bookings

  • Flexible working

  • Weekly pay

As a Healthcare Support Worker, you will need to possess the following essentials:

  • You must be registered with Social Care Wales

  • You must have 1 year of UK care/support experience

  • A DBS on the update service (We can process a DBS for you if you don't have this)

Due to the nature of the client environment, enhanced DBS checks will take place prior to employment.

If you have the relevant skills and experience and are keen to find out more, then please click the apply button for consideration, or call Kelsey on (phone number removed).

This advertiser has chosen not to accept applicants from your region.

Support Worker

Gorseinon, Wales £14 - £15 Hourly TeacherActive

Posted 14 days ago

Job Viewed

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Job Description

temporary

ob Title: Experienced Childrens Support Worker

Location: Swansea

Start Date: Immediate Start

Salary: £13.69 - £5 per hour.

Question 1: Can you engage children and young people?

Question 2: Are you dynamic and creative?

Question 3: Do you hold a qualification in Children and Young Peoples Workforce?

TeacherActive is proud to be working with a children’s residential provider in the heart of Swansea to look for a Residential Support Worker / RSW. This therapeutic provision houses 4 children and young people between the ages of 11 – 18, who have been diagnosed with EBD (Emotional Behavioural Difficulties) and SEMH (Social Emotional Mental Health), or complex trauma needs.

Our residential provider adopts an ethos that is child focused, while understanding that children will thrive when they feel safe and secure. A focus on providing consistency and continuity, ensuring at all times that children’s wishes are heard and respected.

The successful Residential Support Worker / RSW will have:

· Experience of working to therapeutic models such as P.A.C.E

· Level 3 Children and Young Peoples Workforce or the willingness to work towards this

· Experience supporting young people with challenging behaviours or trauma

· ‘Can-do’ attitude

· Flexibility with shifts

In return for the above you can expect to receive:

· A dedicated team of consultants available 24/7 to help you with the easy onboarding process

· Guaranteed Payment Scheme *Terms and Conditions apply*

· CPD Courses and certificates as part of the My-Progression channel

· Market leading rates of pay

· TeacherActive Referral Scheme – Receive up to £100 when you refer a iend *Terms and Conditions apply*

Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard-earned cash.

If you are interested in this position, then click ‘APPLY NOW’ and I will be in touch regarding this fantastic opportunity.

EMAIL:(url removed)

CONTACT NUMBER:  (phone number removed)

All applicants will be contacted to discuss suitability and then invited to register with TeacherActive.



Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs.



Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.

TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.

This advertiser has chosen not to accept applicants from your region.

Support Worker

Llanelli, Wales £12 - £13 Hourly AA Euro Group

Posted 14 days ago

Job Viewed

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Job Description

temporary

Support Worker- Agency
Location: Llanelli (Wales)
Salary: £(phone number removed)p/h
Contract: Temporary (Ad-hoc Agency Shifts)

We are looking for experienced Support Workers to join our agency and support one of our clients – a UK leading provider of care for individuals with Learning Disabilities, Autism, PMLD, Deafness, and Complex Needs.

What we’re looking for:

  • Previous Experience in care or support work ideally within a residential setting
  • Valid Care Certificate or Level 2 in Adult Care or equivalent
  • In date mandatory training including- Manual Handling & Medicines Administration
  • Knowledge of CQC/CIW standards
  • Enhanced DBS check on the update service
  • A caring, patient, and supportive nature with the ability to work flexibly
  • A team player who can also work confidently on their own.

What you’ll be doing:

  • Supporting individuals to achieve their goals, build life skills, and engage in meaningful activities.
  • Ensuring health, wellbeing, and emotional needs are met, including personal care, medication, and attending health appointments.
  • Promoting safety and safeguarding, always putting the welfare of the people we support first.
  • Encouraging inclusion, helping individuals to access social, community, and family networks.
  • Supporting new team members and contributing positively to a collaborative team environment.
  • Maintaining accurate records including care plans, risk assessments, daily reports, and health documentation.
  • Promoting positive behaviour management and supporting individuals with behaviours that may challenge.
  • Ensuring a safe, clean, and welcoming home environment.

INDHC

This advertiser has chosen not to accept applicants from your region.
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Support Worker

Pencoed, Wales Synergy Medical

Posted 1 day ago

Job Viewed

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Job Description

temporary

As a specialist in the private healthcare sector, Synergy Medical are looking for Healthcare Assistants to work regular shifts within beautiful private care home settings at the below locations, and surrounding areas.

Location: CF35 5LP

Regular weekly work available to suit your lifestyle. You provide your availability and receive shifts based on what you have requested, giving you the flexibility to suit your needs.

Rates of pay / per hour (umbrella*):

  • Weekdays - 13.68
  • Weeknights - 13.68
  • Saturdays - 14
  • Sundays - 14

*PAYE rates are also available upon request

Shifts Available

  • Long Days -
  • Nights -
  • Early -
  • Lates -

Job Requirements

All successful applicants must have:

  • Right to Work in the UK
  • A minimum of 6-months UK relevant experience

Registration process

A smooth registration process is required, which will include the completing of registration forms and certain documents from yourself, such as your right to work documentation, proof of National Insurance, DBS and mandatory training certificates. If you do not currently have a DBS or training, we can support you with those items.

Benefits of working with Synergy Medical

  • Great rates of pay
  • Regular work available to suit your lifestyle needs
  • Weekly payroll
  • Free online mandatory training
  • Dedicated single point of contact as your Recruitment Consultant
  • Free uniform & ID badge
  • Free timesheet processing
  • Access to Clinical Lead Nurse
  • On-going career development
  • Lucrative referral scheme for healthcare assistants, support workers and nurses

Synergy Medical is acting as an Employment Business in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.

Support Worker

Gorseinon, Wales TeacherActive

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

temporary

ob Title: Experienced Childrens Support Worker

Location: Swansea

Start Date: Immediate Start

Salary: £13.69 - £5 per hour.

Question 1: Can you engage children and young people?

Question 2: Are you dynamic and creative?

Question 3: Do you hold a qualification in Children and Young Peoples Workforce?

TeacherActive is proud to be working with a children’s residential provider in the heart of Swansea to look for a Residential Support Worker / RSW. This therapeutic provision houses 4 children and young people between the ages of 11 – 18, who have been diagnosed with EBD (Emotional Behavioural Difficulties) and SEMH (Social Emotional Mental Health), or complex trauma needs.

Our residential provider adopts an ethos that is child focused, while understanding that children will thrive when they feel safe and secure. A focus on providing consistency and continuity, ensuring at all times that children’s wishes are heard and respected.

The successful Residential Support Worker / RSW will have:

· Experience of working to therapeutic models such as P.A.C.E

· Level 3 Children and Young Peoples Workforce or the willingness to work towards this

· Experience supporting young people with challenging behaviours or trauma

· ‘Can-do’ attitude

· Flexibility with shifts

In return for the above you can expect to receive:

· A dedicated team of consultants available 24/7 to help you with the easy onboarding process

· Guaranteed Payment Scheme *Terms and Conditions apply*

· CPD Courses and certificates as part of the My-Progression channel

· Market leading rates of pay

· TeacherActive Referral Scheme – Receive up to £100 when you refer a iend *Terms and Conditions apply*

Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard-earned cash.

If you are interested in this position, then click ‘APPLY NOW’ and I will be in touch regarding this fantastic opportunity.

EMAIL:(url removed)

CONTACT NUMBER:  (phone number removed)

All applicants will be contacted to discuss suitability and then invited to register with TeacherActive.



Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs.



Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.

TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.

This advertiser has chosen not to accept applicants from your region.

Support Worker

West Glamorgan, Wales Moxie People

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Support Worker - Make a Real Difference Every Day

Location: Neath Port Talbot

Hours: Flexible shifts including evenings, weekends & sleep-ins.

16 to 37.5 hours per week

Full and part time positions available

Salary: 13.47 to 13.66 per hour

Temp to perm and permanent contracts are available

Do you believe that everyone deserves to live life to the fullest, with dignity, independence, and opportunity?

We are passionate about supporting people with learning disabilities to live meaningful lives - and we're looking for compassionate, resilient, and dedicated individuals to join our team as Support Workers .

About the Role

As a Support Worker, you'll be at the heart of someone's journey - helping them gain confidence, achieve personal goals, and enjoy everyday activities. No two days are the same. One day you could be helping with daily routines, the next you might be supporting someone to join a community activity, or even going on holiday with them.

You'll provide:

  • Practical support - from household tasks, shopping and meal preparation, to personal care.
  • Emotional support - being a listening ear, encouraging independence, and promoting wellbeing.
  • Community support - helping people to build connections, friendships and enjoy activities that matter to them.

This is more than a job - it's the chance to make a lasting impact on someone's life, while building meaningful relationships along the way.

About You

We're not looking for experience - just people with the right values, empathy and commitment. If you are patient, kind, and can see the person before the disability, we'll give you all the training and support you need to thrive.

If you can bring:

  • A belief that everyone should be valued and respected
  • The ability to work flexibly as part of a team
  • Willingness to learn and grow in your role
  • A full UK driving licence (desirable, but not essential)
  • Then you could be exactly who we're looking for.

What We Offer

  • Comprehensive training, induction and ongoing development (including Care qualifications)
  • A supportive team culture where your voice matters
  • Opportunities to grow your career in social care
  • Competitive pay and benefits
  • The reward of knowing you're making a real difference

Apply Today

If you're ready to start a career that changes lives - including your own - we'd love to hear from you.

Click Apply Now and take the first step towards a rewarding future in social care.

Location: Neath Port Talbot

Job Title: Support Worker

Type: Permanent and Temp to Perm

This advertiser has chosen not to accept applicants from your region.
 

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