637 Support Staff jobs in Swansea

Customer Support Sr.,Veeqo

Swansea, Wales Amazon

Posted 3 days ago

Job Viewed

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Job Description

Description

Veeqo is a multi-channel shipping software built to simplify fast-growth e-commerce. Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. Selected candidate(s) as Seller Support Associates will serve as the first-line support partners to act as the primary interface for our Veeqo customers, providing phone, email and live chat support.



Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.



The Sr. First Line Support Agent demonstrates end-to-end ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction.



The successful candidate will work a five-day shift pattern running from Monday through Friday, with Saturday and Sunday as rest days.



Key job responsibilities

As part of your role, you will have the opportunity to:



Support Veeqo's Selling Partneru2019s to solve any incoming issues via 3 channels of communication (Phone, Email & Chat).

Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.

Identify customersu2019 needs, clarify information, research every issue and providing solutions.

Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.

Build sustainable relationships and engaging customers by going the extra mile.

Oversee and achieve various productivity and quality targets and metrics.

Collaborate with various internal stakeholders and teams.

Troubleshoot and provide product guidance and support to all Veeqo Sellers and Vendors.

Attend and conduct regular training sessions, learn product details and key selling points of products and technologies.

Any other duties and special projects as directed by management in keeping with the employeeu2019s skills and experience



A day in the life

Each day begins with a team huddle 30 minutes into the shift, creating a collaborative space where team members share updates, seek peer support on complex cases, and receive important announcements from management. The workday is strategically structured to balance dedicated ticket-handling time with project work, allowing team members to contribute to key initiatives such as trend analysis, process documentation, and training development u2013 ensuring both immediate customer support and long-term service improvements.

Basic Qualifications

- Advanced proficiency in local language in both written and verbal communication

- Previous experience in a customer service environment

- Relevant experience working with data analytics and using these metrics to identify problems

- Excellent listening skills; able to demonstrate empathy and willingness to help

- Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand

- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred Qualifications

- Business acumen in areas of e-commerce and retail is advantageous

- 2 or more years experience within a customer service/contact centre environment would be an advantage

- Ability to work against and deliver performance in metric driven environment with high productivity and quality standards



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Customer Support Sr.,Veeqo

Swansea, Wales Amazon

Posted 24 days ago

Job Viewed

Tap Again To Close

Job Description

Description

Veeqo is a multi-channel shipping software built to simplify fast-growth e-commerce. Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. Selected candidate(s) as Seller Support Associates will serve as the first-line support partners to act as the primary interface for our Veeqo customers, providing phone, email and live chat support.



Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.



The Sr. First Line Support Agent demonstrates end-to-end ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction.



The successful candidate will work a five-day shift pattern running from Monday through Friday, with Saturday and Sunday as rest days.



Key job responsibilities

As part of your role, you will have the opportunity to:



Support Veeqo's Selling Partneru2019s to solve any incoming issues via 3 channels of communication (Phone, Email & Chat).

Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.

Identify customersu2019 needs, clarify information, research every issue and providing solutions.

Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.

Build sustainable relationships and engaging customers by going the extra mile.

Oversee and achieve various productivity and quality targets and metrics.

Collaborate with various internal stakeholders and teams.

Troubleshoot and provide product guidance and support to all Veeqo Sellers and Vendors.

Attend and conduct regular training sessions, learn product details and key selling points of products and technologies.

Any other duties and special projects as directed by management in keeping with the employeeu2019s skills and experience



A day in the life

Each day begins with a team huddle 30 minutes into the shift, creating a collaborative space where team members share updates, seek peer support on complex cases, and receive important announcements from management. The workday is strategically structured to balance dedicated ticket-handling time with project work, allowing team members to contribute to key initiatives such as trend analysis, process documentation, and training development u2013 ensuring both immediate customer support and long-term service improvements.

Basic Qualifications

- Advanced proficiency in local language in both written and verbal communication

- Previous experience in a customer service environment

- Relevant experience working with data analytics and using these metrics to identify problems

- Excellent listening skills; able to demonstrate empathy and willingness to help

- Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand

- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred Qualifications

- Business acumen in areas of e-commerce and retail is advantageous

- 2 or more years experience within a customer service/contact centre environment would be an advantage

- Ability to work against and deliver performance in metric driven environment with high productivity and quality standards



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Customer Support Sr., Veeqo

Swansea, Wales Amazon

Posted 26 days ago

Job Viewed

Tap Again To Close

Job Description

Description
Veeqo is a multi-channel shipping software built to simplify fast-growth e-commerce. Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. Selected candidate(s) as Seller Support Associates will serve as the first-line support partners to act as the primary interface for our Veeqo customers, providing phone, email and live chat support.
Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.
The Sr. First Line Support Agent demonstrates end-to-end ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction.
The successful candidate will work a five-day shift pattern running from Monday through Friday, with Saturday and Sunday as rest days.
Key job responsibilities
As part of your role, you will have the opportunity to:
Support Veeqo's Selling Partner's to solve any incoming issues via 3 channels of communication (Phone, Email & Chat).
Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.
Identify customers' needs, clarify information, research every issue and providing solutions.
Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.
Build sustainable relationships and engaging customers by going the extra mile.
Oversee and achieve various productivity and quality targets and metrics.
Collaborate with various internal stakeholders and teams.
Troubleshoot and provide product guidance and support to all Veeqo Sellers and Vendors.
Attend and conduct regular training sessions, learn product details and key selling points of products and technologies.
Any other duties and special projects as directed by management in keeping with the employee's skills and experience
A day in the life
Each day begins with a team huddle 30 minutes into the shift, creating a collaborative space where team members share updates, seek peer support on complex cases, and receive important announcements from management. The workday is strategically structured to balance dedicated ticket-handling time with project work, allowing team members to contribute to key initiatives such as trend analysis, process documentation, and training development - ensuring both immediate customer support and long-term service improvements.
Basic Qualifications
- Advanced proficiency in local language in both written and verbal communication
- Previous experience in a customer service environment
- Relevant experience working with data analytics and using these metrics to identify problems
- Excellent listening skills; able to demonstrate empathy and willingness to help
- Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred Qualifications
- Business acumen in areas of e-commerce and retail is advantageous
- 2 or more years experience within a customer service/contact centre environment would be an advantage
- Ability to work against and deliver performance in metric driven environment with high productivity and quality standards
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Support Worker

CF31 Bridgend Pen y bont ar Ogwr, Wales Moxie People

Posted 1 day ago

Job Viewed

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Job Description

full time

Support Worker - Make a Real Difference Every Day

Location: Bridgend

Hours: Flexible shifts including evenings, weekends & sleep-ins.

16 to 37.5 hours per week

Full and part time positions available

Salary: 12.60 to 12.78 per hour

Do you believe that everyone deserves to live life to the fullest, with dignity, independence, and opportunity?

We are passionate about supporting people with learning disabilities to live meaningful lives - and we're looking for compassionate, resilient, and dedicated individuals to join our team as Support Workers .

About the Role

As a Support Worker, you'll be at the heart of someone's journey - helping them gain confidence, achieve personal goals, and enjoy everyday activities. No two days are the same. One day you could be helping with daily routines, the next you might be supporting someone to join a community activity, or even going on holiday with them.

You'll provide:

  • Practical support - from household tasks, shopping and meal preparation, to personal care.
  • Emotional support - being a listening ear, encouraging independence, and promoting wellbeing.
  • Community support - helping people to build connections, friendships and enjoy activities that matter to them.

This is more than a job - it's the chance to make a lasting impact on someone's life, while building meaningful relationships along the way.

About You

We're not looking for experience - just people with the right values, empathy and commitment. If you are patient, kind, and can see the person before the disability, we'll give you all the training and support you need to thrive.

If you can bring:

  • A belief that everyone should be valued and respected
  • The ability to work flexibly as part of a team
  • Willingness to learn and grow in your role
  • A full UK driving licence (desirable, but not essential)
  • Then you could be exactly who we're looking for.

What We Offer

  • Comprehensive training, induction and ongoing development (including Care qualifications)
  • A supportive team culture where your voice matters
  • Opportunities to grow your career in social care
  • Competitive pay and benefits
  • The reward of knowing you're making a real difference

Apply Today

If you're ready to start a career that changes lives - including your own - we'd like to hear from you.

Click Apply Now and take the first step towards a rewarding future in social care.

Location Bridgend
Full and part time
Permanent
Support Worker

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Support Worker

Llanelli, Wales Achieve together

Posted today

Job Viewed

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Job Description

part time
Support Worker

Postcode: SA14
Up to: £12.70

Contract type: Full time

About us

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.

Without our incredible team of Support Workers, we simply wouldn't be who we are today. We're always on the hunt for hard-working, p.












WHJS1_UKTJ

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Support Worker

Llanelli, Wales M & D CARE OPERATIONS LIMITED

Posted today

Job Viewed

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Job Description

permanent

We are looking for Support Workers to join our Residential Service team in Penygroes, Llanelli. As a Support Worker you will play a vital role in the lives of the people we support and their families .

Nothing compares to the feeling that comes from knowing that you have made a difference to someone elses life especially when that someone is a vulnerable adult. Here at M&D Care we place people at the.


WHJS1_UKTJ

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Support Worker

Ammanford, Wales M & D CARE OPERATIONS LIMITED

Posted 2 days ago

Job Viewed

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Job Description

permanent

  • Job Category: Specialist Residential
  • Job Location: Ammanford, Carmarthenshire
  • Employment Type: Full-time Part-time
  • Base Salary: £12.53 - £13.07
  • Position Title: Support Worker

Benefits

  • Double time for festive bank holidays
  • Early access to a proportion of monthly earnings via EarlyPay App
  • Refer a Friend Bonus Scheme
  • Free DBS check
  • Cost of compulsory Social Care Wales registration fee paid by M&D Care
  • Employee Health .


WHJS1_UKTJ

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About the latest Support staff Jobs in Swansea !

Support Worker

Llanelli, Wales M & D CARE OPERATIONS LIMITED

Posted 4 days ago

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Job Description

permanent

We are looking for Support Workers to join our service in Pencader. This is a small service supporting 4 adults with Learning Disabilities. Gelynnen provides the people we support a home from home environment that delivers the highest quality support. As a Support Worker working within this exceptional service you will play a vital role in the lives of the people we support and their families.

Noth.


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Support Worker

Swansea, Wales Achieve together

Posted 5 days ago

Job Viewed

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Job Description

part time
Location: Swansea

Pay: £12.60 per hour

Contract type: Full Time, Permanent

About us

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.

Without our incredible team of Support Workers, we simply wouldn't be who we are today. We're always on the hunt for hard-w.












WHJS1_UKTJ

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Support Worker

Swansea, Wales Achieve together

Posted 11 days ago

Job Viewed

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Job Description

permanent

Location: Swansea

Pay: £12.60 per hour

Contract type: Full Time, Permanent

About us

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.

Without our incredible team of Support Workers, we simply wouldnt be who we are today. Were always on the hunt for hard-working, .




WHJS1_UKTJ

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