1975 Support Staff jobs in Wakefield

Customer Support Administrator

Salary:  £30,000 to £32,000 per annum, depending on experience

Leeds LS10, West Yorkshire

Permanent: Full Time

Profile

Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry.  They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza.

The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills.

Key Responsibilities:

• Understanding and interpreting client’s drawings and tender documents
• Work closely with the sales team to obtain information and understand requirements for quotes
• Using Excel to provide detailed and accurate quotations for clients
• Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.
• Organising and prioritising daily workloads
• Negotiating prices with suppliers
• Assisting the estimator with costing of bespoke furniture
• Scheduling of furniture for projects
• Updating internal systems and maintaining an organised and efficient working area for the team
• Answering the phone and when needed greeting visitors
• Provide support to the Project Managers
• Scheduling of furniture for projects

Skills & qualifications:

• A high energy, motivated and dependable individual with excellent communication skills
• Able to perform calmly under pressure and maintain attention to detail
• A purchasing background would be an advantage but not essential
• Knowledge and understanding of manufacturing.
• Excellent telephone manner with a good aptitude to build relationships with suppliers
• Computer literate – Must be competent in the use of Excel.
• Able to show initiative and manage own workload
• Efficient and pro-active
• Adaptable

 INDLS

Customer Support Agent
Location: Sheffield (S35 area)
Salary: 25,000 per annum
Type: Full-Time, Permanent
Hours: 37.5 hours per week (Monday to Friday, standard office hours)

About the Role
We are currently recruiting for a Customer Support Agent to join a professional and friendly support team based in Sheffield. This is an excellent opportunity for someone with a customer-first mindset, excellent communication skills, and the ability to work across multiple digital platforms.

You'll be responsible for providing prompt and professional support to customers, resolving queries via telephone, email, and live chat. You'll also play a key role in ensuring customer satisfaction by delivering accurate information and maintaining a positive and helpful approach throughout every interaction.

Key Responsibilities

• Respond to customer enquiries via phone, email, and live chat

• Log, manage and resolve customer issues efficiently and professionally

• Provide accurate product or service information in line with company procedures

• Ensure all support cases are recorded and updated in the CRM system

• Collaborate with internal teams to ensure a smooth customer experience

• Identify common customer issues and suggest improvements

• Maintain a high standard of customer service and communication

• Work independently and as part of a team to meet SLAs and KPIs

What We're Looking For

• Previous experience in a customer support, contact centre, or helpdesk environment

• Confident communicator, both verbal and written

• Strong IT skills including Microsoft Office and CRM systems

• Ability to work calmly and effectively under pressure

• A customer-focused, positive attitude with excellent problem-solving skills

• High attention to detail and accuracy in data entry

• Self-motivated, reliable and a team player

What's In It For You
This is a fantastic opportunity to grow within a supportive environment that values employee contribution and offers opportunities for personal and professional development.

• Competitive starting salary of 25,000

• Regular working hours (no evenings or weekends)

• Training and support to help you succeed in your role

• A friendly, inclusive and professional work environment

• Opportunities for career growth and progression

How to Apply
To find out more or apply for this opportunity, please send your CV to (url removed) .

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.

Take the next step in your career with a company that supports, rewards, and develops its people.

INDAM
You may be: Customer Service Agent, Helpdesk Advisor, Customer Support Executive, Service Desk Agent, Contact Centre Advisor, Call Handler, Client Support Officer

Customer Support Agent
Location: Sheffield (S35 area)
Salary: 25,000 per annum
Type: Full-Time, Permanent
Hours: 37.5 hours per week (Monday to Friday, standard office hours)

About the Role
We are currently recruiting for a Customer Support Agent to join a professional and friendly support team based in Sheffield. This is an excellent opportunity for someone with a customer-first mindset, excellent communication skills, and the ability to work across multiple digital platforms.

You'll be responsible for providing prompt and professional support to customers, resolving queries via telephone, email, and live chat. You'll also play a key role in ensuring customer satisfaction by delivering accurate information and maintaining a positive and helpful approach throughout every interaction.

Key Responsibilities

• Respond to customer enquiries via phone, email, and live chat

• Log, manage and resolve customer issues efficiently and professionally

• Provide accurate product or service information in line with company procedures

• Ensure all support cases are recorded and updated in the CRM system

• Collaborate with internal teams to ensure a smooth customer experience

• Identify common customer issues and suggest improvements

• Maintain a high standard of customer service and communication

• Work independently and as part of a team to meet SLAs and KPIs

What We're Looking For

• Previous experience in a customer support, contact centre, or helpdesk environment

• Confident communicator, both verbal and written

• Strong IT skills including Microsoft Office and CRM systems

• Ability to work calmly and effectively under pressure

• A customer-focused, positive attitude with excellent problem-solving skills

• High attention to detail and accuracy in data entry

• Self-motivated, reliable and a team player

What's In It For You
This is a fantastic opportunity to grow within a supportive environment that values employee contribution and offers opportunities for personal and professional development.

• Competitive starting salary of 25,000

• Regular working hours (no evenings or weekends)

• Training and support to help you succeed in your role

• A friendly, inclusive and professional work environment

• Opportunities for career growth and progression

How to Apply
To find out more or apply for this opportunity, please send your CV to (url removed) .

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.

Take the next step in your career with a company that supports, rewards, and develops its people.

INDAM
You may be: Customer Service Agent, Helpdesk Advisor, Customer Support Executive, Service Desk Agent, Contact Centre Advisor, Call Handler, Client Support Officer

• Based in Harrogate
• £25,750 per annum
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

WHJS1_UKTJ

Sales Support Executive

Location: Hydro-X Training, Unit 5, Kingfisher Way, Dinnington, South Yorkshire, S25 3AF

Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

Salary: Up to £30,000 + Bonus Opportunities

Ready to make a real impact with one of the UK’s leading training providers?

Hydro-X Training Ltd, part of Marlowe Environmental Services, is one of the UK’s largest and most respected providers of Health, Safety & Compliance training. Every year, we help raise the standard of workplace safety nationwide by delivering expert-led, high-quality training solutions to a wide range of industries.

As we continue to grow by around 30% year-on-year, we’re looking for a motivated and customer-focused Sales Support Executive to join our high-performing team. This is an exciting opportunity to be part of a fast-paced, ambitious business where your work truly makes a difference.

Requirements

What you'll be doing:

• Building relationships with clients through warm calls and prospecting.

• Coordinating appointments and supporting the sales team with scheduling.
• Keeping CRM systems and internal records up to date and accurate.
• Offering professional advice and guidance to help clients find the right training solutions.
• Supporting team meetings and representing the business with professionalism and energy.

What we're looking for:

• Previous experience in sales or a customer-focused role.

• Excellent communication skills with the ability to build rapport and maintain client relationships.
• A genuine, consultative approach to sales and client engagement.
• Confident using IT systems and CRM tools.
• Organised, detail-oriented and capable of working independently and as part of a team.
• Eager to learn, grow and develop your career in a dynamic, forward-thinking company.

Benefits

Benefits:

• 20 days of annual leave plus bank holidays – increasing to 25 with length of service
• 10 extra paid days leave for Reservists and Cadet Force Adult Volunteers to attend their annual training
• Life Insurance offered after 6-month service
• Enhanced Sickness, Bereavement, Maternity and Paternity pay
• Employee Assistance Programme for all personal concerns, finance, home etc
• Pension salary sacrifice scheme resulting in National Insurance savings
• Annual pay reviews 
• Accredited mental health first aiders available for confidential help and support
• Access to our benefits platform for discounts on shopping, financial wellbeing advice, gym memberships, tech benefits, cycle to work and many more 
• Free Mortgage Advice 
• Length of Service awards at key milestones starting at 5 years
• Lots of progression and development opportunities. 

If you're ready to join a winning team and advance your career, we'd love to hear from you!

Built on Sustainability, Trust, Accountability, Respect, Safety

Customer Support Coordinator - Thurnscoe - Monday to Friday - 07:30 - 16:30 - 40 hours per week

Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!

We have an exciting opportunity for a Customer Support Coordinator to be based onsite with our customer responsible for coordinating the entire ordering.

WHJS1_UKTJ

About FareShare

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  For more information visit:  fareshare.org.uk

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us. 

The role  

The Customer Support Executive plays a key role in driving FareShare's mission to fight food poverty by providing exceptional support to both internal and external stakeholders. With in-depth knowledge of FareShare Go policies, systems, and platforms, you'll use your strong communication and problem-solving skills to address partner inquiries, uncover root causes, and ensure timely resolutions. Beyond individual cases, you'll identify trends and suggest improvements to enhance our services. Relationship-building is at the heart of this role—whether managing customer concerns, resolving conflicts, or collaborating with colleagues, you’ll be pivotal in delivering a top-tier experience. As a brand ambassador, you'll advocate for our community partners, ensuring food reaches those in need across the UK.

Main areas of responsibility

• Resolving Support Issues: Provide high-quality, seamless support to charities, promptly addressing issues and escalating to relevant stakeholders when necessary.
• Charity Compliance: Manage charity compliance across one of four FSGo regions, ensuring KPIs are met through effective reporting, analysis, and communication with charities.
• CRM Management: Utilize the CRM system to maintain accurate records of charities and scheduled donations, ensuring smooth operations and up-to-date information.
• Supporting Regional Teams: Collaborate with regional field teams to transition charities from initial onboarding to ongoing support, aiding in engagement and retention efforts.
• Stakeholder Support: Work with the data support team to analyse performance, track trends, and proactively address key issues. Collaborate with retailer partners and tech suppliers to resolve problems and fulfil requests.
• Charity Recruitment & Lead Generation: Assess charity eligibility and their capacity for surplus food, aiming to maximize donations. Assist with the rollout of new retailers and pilot initiatives.
• Advocate for community partners and help ensure food reaches those in need, supporting FareShare’s mission to combat food poverty in the UK

Requirements

Essential Criteria  

•  Strong communication and interpersonal skills
• Excellent analytical abilities with a keen attention to detail
• Empathetic team player, with a collaborative approach
• Exceptional time management and the ability to prioritize tasks effectively
• Strong relationship-building skills, fostering trust and collaboration
• Highly organized, with a proven track record of delivering high-quality results
• Ability to manage and analyse data efficiently
• Demonstrated capability to build cross-team connections and share best practices
• Flexibility to travel across the UK as needed for the role 

Desirable Criteria  

• Familiarity with CRM platforms, particularly Salesforce
• Experience using Power BI for reporting and analysis
• Independent, innovative, and creative thinker
• Proven track record in similar roles across any sector
• Understanding of the "not-for-profit" sector
• Previous experience working with food waste in either an academic or professional context is a plus

Benefits

• Salary Banding £22,932 - £23,170
• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Customer Support and Order Fulfilment Coordinator

Key Benefits:

• £26,500 per annum
• Leeds City Centre Office Based Role
• Company Pension Scheme, Healthcare Plan, Perkbox Membership, Reduced City Centre Parking
• Access to learning and development platform

Candidates must be UK resident with full UK working rights residing within commutable distance to Leeds. Please note we cannot offer visa sponsorship for overseas candidates.

Key Responsibilities:

• Stockroom management - Picking, packing, and shipping stock. Ensuring stock is accurately recorded and moved.
• Managing all customer communication over telephone and email, utilising internal systems to accurately record information and ensure customers are kept informed of any order updates.
• Ensuring all customer orders and information are inputted into CRM accurately.
• Accurately managing the order process including booking orders, picking, and shipping stock.
• Upholding and promoting the brand by requesting, reviewing, and responding to customer feedback.
• Purchasing stock items as required to maintain inventory levels.

Key Skills:

• 1+ years' experience in a stock handling role.
• 1+ years' experience in a B2B customer service role.
• Excellent verbal and written communication skills to interact effectively with customers.
• Strong attention to detail to ensure accuracy in order processing and data entry.
• Ability to manage multiple tasks efficiently and prioritise workload.
• Proactive approach to resolving customer issues and complaints.
• Ability to work collaboratively with other team members to achieve common goals.

The Role

We’re searching for individuals who are passionate about providing exceptional levels of customer service. You will be first point of contact for aftersales and customer support, resolving any issues and providing operational support.

Our Client

Our client is a well-respected and market leading provider of drone technology for commercial uses. They provide a large variety of drone products, technology, and software to a wide range of industries including Military & Defence, Construction, Agriculture, Sport and more. Alongside a growing portfolio of technology, they also provide on-going training and education. Due to recent success and growth, our client is keen to continue expanding their business.

If you feel you are suitable, please apply today by submitting your CV. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on 07375 675 049 / 0113 332 0678.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Technical Support Engineer / Senior Support - Leeds - 26,000 - 32,000 DOE

Location: Leeds, West Yorkshire
Salary: 26,000 - 32,000 per annum (Depending on Experience)
Job Type: Full-Time, Permanent
Industry: Managed Service Provider (MSP)

Are you a hands-on IT professional looking to take the next step in your technical career? Do you enjoy solving complex technical problems and mentoring junior colleagues? Join a growing, locally focused MSP in Leeds and be part of a collaborative and forward-thinking team.

As a Technical Support Engineer , you'll play a key role in delivering outstanding 2nd Line Support to a broad range of clients across the West Yorkshire area. This is a hands-on role, ideal for someone who thrives in a dynamic environment and enjoys sharing their knowledge with others. You'll work closely with our 1st Line team, offering mentorship and guidance, while also handling escalated technical issues and contributing to project work.

• Provide 2nd Line technical support via phone, email, and remote tools

• Troubleshoot and resolve issues across Windows Server, Office 365, networking, and endpoint devices

• Support on-site client visits when required

• Assist with onboarding and training of junior support staff

• Work closely with senior engineers on escalations and project deployments

• Maintain documentation and contribute to continuous service improvement

• Proven experience in a 2nd Line Support role, ideally within an MSP environment

• Strong knowledge of Windows Server, Active Directory, Office 365, networking fundamentals, and desktop support

• Experience mentoring or guiding junior staff is a big plus

• Excellent communication and problem-solving skills

• Full UK driving license (some local travel may be required)

• Competitive salary of 26,000 - 32,000 depending on experience

• Friendly, close-knit team environment

• Ongoing training and professional development opportunities

• Varied client base and plenty of technical challenges

• Clear path for career progression within a growing business

Please apply below with an up-to-date version of your CV and we will be in touch right away!