1987 Support Staff jobs in Wakefield
Customer Support Administrator
Posted 1 day ago
Job Viewed
Job Description
Customer Support Administrator
Salary: £30,000 to £32,000 per annum, depending on experience
Leeds LS10, West Yorkshire
Permanent: Full Time
Profile
Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza.
The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills.
Key Responsibilities:
- Understanding and interpreting client’s drawings and tender documents
- Work closely with the sales team to obtain information and understand requirements for quotes
- Using Excel to provide detailed and accurate quotations for clients
- Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.
- Organising and prioritising daily workloads
- Negotiating prices with suppliers
- Assisting the estimator with costing of bespoke furniture
- Scheduling of furniture for projects
- Updating internal systems and maintaining an organised and efficient working area for the team
- Answering the phone and when needed greeting visitors
- Provide support to the Project Managers
- Scheduling of furniture for projects
Skills & qualifications:
- A high energy, motivated and dependable individual with excellent communication skills
- Able to perform calmly under pressure and maintain attention to detail
- A purchasing background would be an advantage but not essential
- Knowledge and understanding of manufacturing.
- Excellent telephone manner with a good aptitude to build relationships with suppliers
- Computer literate – Must be competent in the use of Excel.
- Able to show initiative and manage own workload
- Efficient and pro-active
- Adaptable
INDLS
Customer Support Agent
Posted 3 days ago
Job Viewed
Job Description
Customer Support Agent
Location: Sheffield (S35 area)
Salary: 25,000 per annum
Type: Full-Time, Permanent
Hours: 37.5 hours per week (Monday to Friday, standard office hours)
About the Role
We are currently recruiting for a Customer Support Agent to join a professional and friendly support team based in Sheffield. This is an excellent opportunity for someone with a customer-first mindset, excellent communication skills, and the ability to work across multiple digital platforms.
You'll be responsible for providing prompt and professional support to customers, resolving queries via telephone, email, and live chat. You'll also play a key role in ensuring customer satisfaction by delivering accurate information and maintaining a positive and helpful approach throughout every interaction.
Key Responsibilities
Respond to customer enquiries via phone, email, and live chat
Log, manage and resolve customer issues efficiently and professionally
Provide accurate product or service information in line with company procedures
Ensure all support cases are recorded and updated in the CRM system
Collaborate with internal teams to ensure a smooth customer experience
Identify common customer issues and suggest improvements
Maintain a high standard of customer service and communication
Work independently and as part of a team to meet SLAs and KPIs
What We're Looking For
Previous experience in a customer support, contact centre, or helpdesk environment
Confident communicator, both verbal and written
Strong IT skills including Microsoft Office and CRM systems
Ability to work calmly and effectively under pressure
A customer-focused, positive attitude with excellent problem-solving skills
High attention to detail and accuracy in data entry
Self-motivated, reliable and a team player
What's In It For You
This is a fantastic opportunity to grow within a supportive environment that values employee contribution and offers opportunities for personal and professional development.
Competitive starting salary of 25,000
Regular working hours (no evenings or weekends)
Training and support to help you succeed in your role
A friendly, inclusive and professional work environment
Opportunities for career growth and progression
How to Apply
To find out more or apply for this opportunity, please send your CV to (url removed) .
Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.
Take the next step in your career with a company that supports, rewards, and develops its people.
INDAM
You may be: Customer Service Agent, Helpdesk Advisor, Customer Support Executive, Service Desk Agent, Contact Centre Advisor, Call Handler, Client Support Officer
Customer Support Administrator
Posted 6 days ago
Job Viewed
Job Description
On behalf of our client, a well-established and client-focused advisory firm, we are currently seeking a Client Support Administrator to join their growing team. This is a fantastic opportunity for a confident communicator with excellent organisational skills who enjoys working in a fast-paced, phone-based environment.
Role Overview:
The successful candidate will play a key role in supporting administrators and advisers with appointment scheduling and client coordination. This is a varied position involving client interaction, third-party liaison, and administrative support for adviser meetings.
Key Responsibilities:
Booking client appointments on behalf of advisers via phone
Communicating with third-party providers to handle ceding and administrative tasks
Preparing documentation ahead of adviser meetings
Providing general administrative and coordination support to the wider team
Ideal Candidate Will Be:
Confident and professional on the phone
Organised, detail-oriented, and able to manage competing priorities
Proactive with a strong team ethic
Experienced in an administrative or client-facing support role (preferred but not essential)
Package & Benefits:
Salary between 23,000-25,000 depending on experience
Opportunity to work from home one day per week (10am-6pm shift)
Supportive team culture and long-term development opportunities
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Support Administrator
Posted 6 days ago
Job Viewed
Job Description
Customer Support Administrator
Brighouse
£29,000 - £33,000
Monday to Friday 08.00 - 17.00 or 07.00 - 16.00
My client, a UK leading manufacturer is looking to find someone that has an interest in working within and supporting a busy team, liaising with warehouse for stock allocations for customer orders, communication with internal departments, managing queries with existing customers, finance administrative processes, updating spreadsheets and managing deliveries for customers with couriers.
We need someone who is confident with taking customer calls, assisting with all enquiries and finding a solution. I am looking for someone that enjoys a busy office-based administration role - that is open to be flexible with the role as no 2 days are the same - someone that is happy to work in a busy manufacturing environment.
Ensuring you can deliver & maintain a high level of sales and finance administrative support to the internal teams.
· Managing deliveries for customer orders with third party hauliers.
· Placing orders onto the systems for the warehouse.
· Liaising with customers for any enquiries.
· Processing purchase orders, managing customer invoicing.
· Managing all admin processes for the department.
The client offers an open office environment, full product and system training, a fun and friendly supportive team, local family business, and a great role for you to take ownership for.
I really need you to be able to demonstrate a strong ability to work under pressure, which will enable you to be a key support to the sales and warehouse teams.
I am open to consider people from a busy office support or any sales administrative background if you are confident on the phone, you can manage your own workload, work to timescales for customers, provide updates and update complex internal systems accurately. Ideally you will have basic Excel experience.
Looking forward to receiving your application. Thank you for taking the time to apply.
Lisa
Recruitment Specialist
FARR Associates
Customer Support Advisor
Posted 6 days ago
Job Viewed
Job Description
Customer Support Advisor
24,000 - 30,000
Our client, a market leader manufacturer, based in Dewsbury, is looking for a professional and motivated individual to join their customer service team as a Customer Support Advisor. This is an essential position within the organisation focusing on maintaining strong customer relationships and ensuring their excellent rate of customer retention.
Why apply?
This is a fantastic opportunity to join a successful and fast-growing business. Our client offers thorough training and continuous opportunities to learn and develop within the business. On top of your basic salary, you will receive a monthly bonus, 25 days holiday & bank holidays, and free on-site parking. This is a fully office-based role located in Dewsbury, only apply if this is within a commutable distance for you.
What you'll be involved with as a Customer Support Advisor:
- Handling general enquiries that come in via phone and e-mail
- Processing orders, liaising with quality control and handling product returns
- Stock controlling
- Technical trouble shooting with end user
- Delivering an outstanding service to our customers
- Dealing with technical queries B2B and B2C
- Complaint management
- Actively participating in continuous improvement
Skills and Attributes of a Customer Support Advisor:
- Written and verbal communication, interpersonal skills.
- Proactive, positive attitude and eagerness to learn.
- Ability to prioritise, multi-task and take corrective action.
- A team player who will support other members of the team as the role naturally dictates.
- Hard working and loyal
Experience:
- Customer Service - the ability to handle customer queries and complaints, offering an exceptional service
- Experience of liaising with other departments e.g. finance, operations, field sales
- Working with a SOP/Customer Relationship Management Package and stock systems to effectively deal with technical queries is ideal but not essential
- Strong IT skills and any knowledge of Sage would be a bonus
Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
Customer Support Agent
Posted 3 days ago
Job Viewed
Job Description
Customer Support Agent
Location: Sheffield (S35 area)
Salary: 25,000 per annum
Type: Full-Time, Permanent
Hours: 37.5 hours per week (Monday to Friday, standard office hours)
About the Role
We are currently recruiting for a Customer Support Agent to join a professional and friendly support team based in Sheffield. This is an excellent opportunity for someone with a customer-first mindset, excellent communication skills, and the ability to work across multiple digital platforms.
You'll be responsible for providing prompt and professional support to customers, resolving queries via telephone, email, and live chat. You'll also play a key role in ensuring customer satisfaction by delivering accurate information and maintaining a positive and helpful approach throughout every interaction.
Key Responsibilities
Respond to customer enquiries via phone, email, and live chat
Log, manage and resolve customer issues efficiently and professionally
Provide accurate product or service information in line with company procedures
Ensure all support cases are recorded and updated in the CRM system
Collaborate with internal teams to ensure a smooth customer experience
Identify common customer issues and suggest improvements
Maintain a high standard of customer service and communication
Work independently and as part of a team to meet SLAs and KPIs
What We're Looking For
Previous experience in a customer support, contact centre, or helpdesk environment
Confident communicator, both verbal and written
Strong IT skills including Microsoft Office and CRM systems
Ability to work calmly and effectively under pressure
A customer-focused, positive attitude with excellent problem-solving skills
High attention to detail and accuracy in data entry
Self-motivated, reliable and a team player
What's In It For You
This is a fantastic opportunity to grow within a supportive environment that values employee contribution and offers opportunities for personal and professional development.
Competitive starting salary of 25,000
Regular working hours (no evenings or weekends)
Training and support to help you succeed in your role
A friendly, inclusive and professional work environment
Opportunities for career growth and progression
How to Apply
To find out more or apply for this opportunity, please send your CV to (url removed) .
Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.
Take the next step in your career with a company that supports, rewards, and develops its people.
INDAM
You may be: Customer Service Agent, Helpdesk Advisor, Customer Support Executive, Service Desk Agent, Contact Centre Advisor, Call Handler, Client Support Officer
Apprenticeship - Customer Support
Posted 1 day ago
Job Viewed
Job Description
We are looking for an enthusiastic Customer Support Apprentice to join our team that specialize supporting our internal & external customers as part of the Sales & Marketing department based in Huddersfield, UK. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!
**Summary of the course:**
The Customer Support Apprentice role is a developmental position within the Sales & Marketing department. During the apprenticeship you will work five days per week, inclusive of one day per week for study at Kirklees College. The working hours are 35 hours per week (with flexibility to suit business needs). On completion of this apprenticeship, you will obtain a Level 2 Customer Service Practitioner qualification.
**RESPONSIBILITIES**
**In this role, you will make an impact in the following ways:**
+ Building relationships with internal & external customers. Taking part in customer calls and also communicating with key stakeholders via email & Teams
+ Working with internal cross functional teams using and developing your communication skills
+ Coordinating internal teams in order to find successful outcomes
+ Learning internal systems so that you can support the Customer Support team with daily tasks
+ Developing your problem solving skills in order to assist the team with customer issues
+ Supporting the team on projects, this may be from an administrative stand point or representing the customer
+ Developing excel and presentation skills communicating effectively with internal and external stakeholders
**QUALIFICATIONS**
**To be successful in this role you will need the following:**
+ A minimum of 5 GCSEs Grade A*- C (level 4-9): Including English language and Mathematics*
+ Excited by the opportunity for this role, with a passion for customer service, relationship building and continuous improvement
+ Competent use of Microsoft software packages such as PowerPoint, Excel and Word with a strong aptitude for technology, ability to research and implement technology solutions
+ Effective communication, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
**Why Cummins**
As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.
**Working at Cummins**
At Cummins, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. As a disability confident employer, we strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters!' ?
**Job** Sales
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Apprenticeship
**ReqID** 2416534
**Relocation Package** No
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Customer Support Advisor
Posted 4 days ago
Job Viewed
Job Description
We are seeking a dedicated and empathetic Customer Support Advisor to join our fun and friendly team. As our new Customer Support Advisor, you will act as the front line of our company, providing assistance and guidance to our customers regarding products, services, inquiries, and issues they may encounter. Your primary objective will be to ensure customer satisfaction by delivering prompt, effici.
WHJS1_UKTJ
Customer Support Coordinator
Posted 13 days ago
Job Viewed
Job Description
Customer Support Coordinator - Thurnscoe - Monday to Friday - 07:30 - 16:30 - 40 hours per week
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!
We have an exciting opportunity for a Customer Support Coordinator to be based onsite with our customer responsible for coordinating the entire ordering.
WHJS1_UKTJ
Customer Service & Sales Support Coordinator
Posted today
Job Viewed
Job Description
We are seeking a dedicated Customer Service & Sales Support Coordinator to facilitate our strong customer relationships and support our sales team. The ideal candidate will possess a keen eye for detail, excellent organisation skills, and an unwavering commitment to providing top-tier service.
Client Details
Our client is a large organisation in the industrial/manufacturing sector. With a global reach, they are known for their high-quality products and their commitment to customer satisfaction. They have a strong team ethos and are located in Rotherham, offering a friendly and supportive working environment.
Description
- Coordinate and manage customer service operations to ensure customer satisfaction.
- Support sales team with administrative tasks.
- Handle customer queries, complaints, and feedback in a timely and professional manner.
- Develop and maintain solid relationships with customers and internal teams.
- Prepare regular reports on customer service issues for management review.
- Identify and implement strategies to improve quality of service, productivity and profitability.
- Participate in team meetings and training sessions.
- Ensure compliance with company policies and procedures.
Profile
The successful Customer Service & Sales Support Coordinator should have:
- Proven experience in a customer service role within the industrial/manufacturing industry.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficiency in MS Office and CRM software.
- Ability to work well in a team-oriented environment.
Job Offer
- A competitive salary of up to 35,000
- Generous annual bonus scheme.
- Pension plan.
- 25 days holiday leave.
- Life Assurance 4 x annual salary.
- Free on site parking.
Please not that this role is fully office based