55,058 Support Team jobs in the United Kingdom
Customer Service Support
Staffordshire, West Midlands
£25000 Annually
Adecco
Posted 12 days ago
Job Viewed
Job Description
Customer Service & Sales Support Executive
Are you a confident communicator who enjoys helping people and working in a fast-paced office environment? We're looking for a friendly, organised, and proactive Customer Service & Sales Support Executive to join a growing team within a long-established and successful business.
This is a great opportunity for someone with experience in customer service, sales support, or office administration who's ready to take the next step in their career.
What You'll Be Doing:
Re-engaging with existing or previous customers by phone and email (all warm leads)
Handling inbound enquiries with professionalism and care
Supporting the sales and customer service team with daily tasks
Assisting with general office admin across departments
Updating customer records and using CRM systems accurately
What We're Looking For:
Strong communication skills - written and verbal
A professional, friendly, and customer-first approach
Comfortable speaking with customers over the phone
Highly organised and reliable with good attention to detail
Previous experience in customer service, sales support, or admin is preferred
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Support
Newtownabbey, Northern Ireland
Sensata Technologies, Inc.
Posted 11 days ago
Job Viewed
Job Description
Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, including controllers and software, and other mission-critical products to create valuable business insights for customers and end users.
You will be responsible for interacting with customers to provide information, support and problem resolution to inquiries and order status. You will serve as the customer's main point of contact for delivery and order status. You will maintain proactive communication and acts on customer inquiries in an efficient and timely manner. You will build strong partnerships internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.
The ideal candidate for this role will be friendly, patient, and able to work well under pressure. Customer Service Support member provides assistance to the customer service teams by utilizing standard tools/processes to drive customer satisfaction.
# General Responsibilities
+ Responsive to the needs of the customer service team.
+ Offers communication in a timely manner regarding orders, issues and inquiries.
+ Provides a team player outlook with willingness to be flexible to support customers' needs.
+ Delivers timely and accurate information on order status of critical orders and urgent inquiries from customer service team.
+ Assists different areas within the business to resolve issues before they impact the customer
# Experience / Qualifications
+ Relevant work experience or knowledge of the role
+ Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
+ Strong organization, planning and time management skills to achieve results
+ Holds self-accountable to achieving goals and standards
+ Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
+ Experience in interfacing with customers, in a fast moving, high growth, and global company is preferred
**General Responsibilities**
+ Serves as customers main point of contact related to delivery and order status for assigned customer portfolio.
+ Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production leadtime, assess transportation mode and service to be used based on customer coverage.
+ Reviews daily customer demand and validates deviations, also subject to specific customer needs.
+ Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date.
+ Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process.
+ Executes manual order entry process withing required timeline and accuracy.
+ Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time.
+ Participates in timely reviews and investigations of root cause for customer short payments.
+ Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information.
+ Coordinate with customers to determine shipping method.
**Experience / Qualifications**
+ A university degree required (i.e. Bachelor's degree) or equivalent relevant work experience.
+ Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
+ Strong communication skills; oral, written and presentation.
+ Strong organization, planning and time management skills to achieve results.
+ Strong personal and professional ethical values and integrity.
+ Holds self-accountable to achieving goals and standards.
+ Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel.
+ Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.
To be considered for this role, candidates must demonstrate how they meet the following criteria:
# Essential
+ Previous experience gained in a customer service role.
+ Proven track record of success of resolving customer issues.
+ Experience of working in a target-driven, fast-paced environment.
**We offer a competitive salary and benefits package. Sensata Technologies is committed to the provision of training, development, and promotion opportunities.**
**Please note that all successful candidates must undergo a medical examination which includes a drugs test.**
# Smarter _Together_
+ Collaborating at Sensata means working with some of the world's most talented people in an **enriching environment** that is constantly pushing towards the next best thing
+ Employees work across functions, countries and cultures gaining **new perspectives** through mutual respect and open communication
+ As OneSensata, we are working together to make things work together
Click here to view Sensata Recruitment Privacy Statement ( here to view our Sensata Recruitment Privacy Statement for China ( If you are a current Sensata employee (or one of our Affiliates), please** **back out of this application** **and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.**
Return to Sensata.com
**Read our Fraud Advisory ( // Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for 'those gifted with sense'. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.
Learn more at **sensata.com** and follow Sensata on LinkedIn ( , Facebook ( , **Instagram ( and X ( .
# Note to applicants for positions in the United States:
+ Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.
+ View The EEO is the Law poster ( and its supplement ( .
+ Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters ( you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact
# Diversity Statement
We are dedicated to ensuring our employees feel a sense of belonging ( and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster and its supplement Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters
You will be responsible for interacting with customers to provide information, support and problem resolution to inquiries and order status. You will serve as the customer's main point of contact for delivery and order status. You will maintain proactive communication and acts on customer inquiries in an efficient and timely manner. You will build strong partnerships internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.
The ideal candidate for this role will be friendly, patient, and able to work well under pressure. Customer Service Support member provides assistance to the customer service teams by utilizing standard tools/processes to drive customer satisfaction.
# General Responsibilities
+ Responsive to the needs of the customer service team.
+ Offers communication in a timely manner regarding orders, issues and inquiries.
+ Provides a team player outlook with willingness to be flexible to support customers' needs.
+ Delivers timely and accurate information on order status of critical orders and urgent inquiries from customer service team.
+ Assists different areas within the business to resolve issues before they impact the customer
# Experience / Qualifications
+ Relevant work experience or knowledge of the role
+ Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
+ Strong organization, planning and time management skills to achieve results
+ Holds self-accountable to achieving goals and standards
+ Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
+ Experience in interfacing with customers, in a fast moving, high growth, and global company is preferred
**General Responsibilities**
+ Serves as customers main point of contact related to delivery and order status for assigned customer portfolio.
+ Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production leadtime, assess transportation mode and service to be used based on customer coverage.
+ Reviews daily customer demand and validates deviations, also subject to specific customer needs.
+ Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date.
+ Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process.
+ Executes manual order entry process withing required timeline and accuracy.
+ Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time.
+ Participates in timely reviews and investigations of root cause for customer short payments.
+ Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information.
+ Coordinate with customers to determine shipping method.
**Experience / Qualifications**
+ A university degree required (i.e. Bachelor's degree) or equivalent relevant work experience.
+ Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
+ Strong communication skills; oral, written and presentation.
+ Strong organization, planning and time management skills to achieve results.
+ Strong personal and professional ethical values and integrity.
+ Holds self-accountable to achieving goals and standards.
+ Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel.
+ Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.
To be considered for this role, candidates must demonstrate how they meet the following criteria:
# Essential
+ Previous experience gained in a customer service role.
+ Proven track record of success of resolving customer issues.
+ Experience of working in a target-driven, fast-paced environment.
**We offer a competitive salary and benefits package. Sensata Technologies is committed to the provision of training, development, and promotion opportunities.**
**Please note that all successful candidates must undergo a medical examination which includes a drugs test.**
# Smarter _Together_
+ Collaborating at Sensata means working with some of the world's most talented people in an **enriching environment** that is constantly pushing towards the next best thing
+ Employees work across functions, countries and cultures gaining **new perspectives** through mutual respect and open communication
+ As OneSensata, we are working together to make things work together
Click here to view Sensata Recruitment Privacy Statement ( here to view our Sensata Recruitment Privacy Statement for China ( If you are a current Sensata employee (or one of our Affiliates), please** **back out of this application** **and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.**
Return to Sensata.com
**Read our Fraud Advisory ( // Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for 'those gifted with sense'. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.
Learn more at **sensata.com** and follow Sensata on LinkedIn ( , Facebook ( , **Instagram ( and X ( .
# Note to applicants for positions in the United States:
+ Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.
+ View The EEO is the Law poster ( and its supplement ( .
+ Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters ( you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact
# Diversity Statement
We are dedicated to ensuring our employees feel a sense of belonging ( and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster and its supplement Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters
This advertiser has chosen not to accept applicants from your region.
1
Customer Service / Technical Support Advisor
Hunters4Staff
Posted 15 days ago
Job Viewed
Job Description
Customer Service / Technical Support permanent Advisor Location: Office-based (hybrid available after training) Hours: 4 on, 4 off shift pattern (40 hours per week) Salary: £26,000 - £30,000 per annum
This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries.
Key Responsibilities:
If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join our team and make a difference.
INDPERM
This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries.
Key Responsibilities:
- Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries)
- Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting)
- Log, manage, and resolve support tickets accurately
- Support new and existing customers with product information, account updates, and service changes
- Follow internal processes and escalate where needed
- Deliver great customer experiences with patience and clear communication
- Excellent computer and software skills - fast, confident, and accurate
- Strong English and Maths - capable of writing clearly and working through figures and logic-based problems
- Confident communicator with a calm, friendly manner - especially over the phone
- Basic knowledge of internet services, Wi-Fi, and home networking
- Quick learner, comfortable using multiple systems and multi-tasking
- Reliable and organised - able to follow a 4 on / 4 off pattern including weekends and evenings
- Full training provided
- Hybrid working available after successful completion of training as long as home internet supports equipment and systems required.
- Supportive, small-team environment
If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join our team and make a difference.
INDPERM
This advertiser has chosen not to accept applicants from your region.
2
Technical Support/Customer Service Executive
Farnborough, South East
PASS by everyLIFE
Posted today
Job Viewed
Job Description
Technical Support/Customer Service Executive at everyLIFE Technologies Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Hybrid, Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical Customer Service Executive to support our growing customer base. The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations. Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products. Be a natural problem-solver. Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries. Provide emergency support out of hours on a rotational basis (after initial onboarding period). Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems. Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers. Research and understand app log files and identify user behaviour to help diagnose an issue. Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams. You have: The skillset to follow up with customers and deliver timely updates on tickets and cases. Willingness to contribute ideas, innovation and team spirit. The ability to see challenges instead of problems. Experience of working in a high performing busy team. A desire to increase your technical knowledge. A logical approach, with good judgment to ensure the appropriate customer outcome. Initiative to resolve customer issues and provide an exceptional service. The ability to manage a varied workload. You may have: Experience or interest in the Care industry. An inclination to keep up with news and developments within technology and social care. Experience using Salesforce, Intercom and Jira. An ambition to continuously grow and develop. Why join everyLIFE? Be part of a team that is transforming the UK care industry . If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions, or to apply with your CV, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support/Customer Service Executive
Farnborough, South East
PASS by everyLIFE
Posted 2 days ago
Job Viewed
Job Description
Technical Support/Customer Service Executive at everyLIFE Technologies
Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call.
Position Type: Permanent.
Location: Hybrid, Farnborough head office and Remote.
Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’.
Working Hours: Full time
Start date: ASAP
Reporting to: Head of Customer Experience
Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical Customer Service Executive to support our growing customer base. The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service.
You will:
- Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations.
- Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products.
- Be a natural problem-solver.
- Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries.
- Provide emergency support out of hours on a rotational basis (after initial onboarding period).
- Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems.
- Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers.
- Research and understand app log files and identify user behaviour to help diagnose an issue.
- Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams.
You have:
- The skillset to follow up with customers and deliver timely updates on tickets and cases.
- Willingness to contribute ideas, innovation and team spirit.
- The ability to see challenges instead of problems.
- Experience of working in a high performing busy team.
- A desire to increase your technical knowledge.
- A logical approach, with good judgment to ensure the appropriate customer outcome.
- Initiative to resolve customer issues and provide an exceptional service.
- The ability to manage a varied workload.
You may have:
- Experience or interest in the Care industry.
- An inclination to keep up with news and developments within technology and social care.
- Experience using Salesforce, Intercom and Jira.
- An ambition to continuously grow and develop.
Why join everyLIFE?
Be part of a team that is transforming the UK care industry . If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you!
Our mission is to create effective tools and services that release the potential of care teams.
Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.
We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!
Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.
Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.
If you have any questions, or to apply with your CV, please email
Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service & Technical Support Specialist
NE1 4AA Newcastle upon Tyne, North East
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a dynamic and growing technology company, is seeking a dedicated and technically adept Customer Service & Technical Support Specialist to join their client-focused team. This role is crucial for providing exceptional support to our customers, resolving technical issues, and ensuring a positive user experience. You will be the first point of contact for customer inquiries, offering efficient and effective solutions through various communication channels.
Key Responsibilities:
The ideal candidate will possess excellent communication and interpersonal skills, a patient demeanor, and a strong aptitude for troubleshooting technical problems. Experience in a customer-facing role within the tech industry is highly advantageous. This role is based in **Newcastle upon Tyne, Tyne and Wear, UK**, offering a hybrid working model, blending office-based collaboration with remote flexibility.
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical support requests via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network issues for customers.
- Guide customers through step-by-step solutions and product usage instructions.
- Escalate complex technical issues to appropriate internal teams when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Identify and report trends in customer issues to contribute to product improvement.
- Provide feedback to the product development team on common customer pain points and feature requests.
- Contribute to the creation and maintenance of customer support documentation and knowledge base articles.
- Ensure high levels of customer satisfaction through effective problem-solving and communication.
- Adhere to company policies and procedures, including service level agreements (SLAs).
- Assist with onboarding new customers and providing initial setup support.
The ideal candidate will possess excellent communication and interpersonal skills, a patient demeanor, and a strong aptitude for troubleshooting technical problems. Experience in a customer-facing role within the tech industry is highly advantageous. This role is based in **Newcastle upon Tyne, Tyne and Wear, UK**, offering a hybrid working model, blending office-based collaboration with remote flexibility.
Qualifications:
- Proven experience in customer service or technical support, preferably in a technology-related field.
- Strong understanding of computer hardware, software, and basic networking concepts.
- Excellent problem-solving and diagnostic skills.
- Exceptional verbal and written communication skills.
- Proficiency with CRM software and ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patient and empathetic approach to customer interactions.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Familiarity with cloud-based applications is a bonus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service & Technical Support Specialist
S1 1LA Sheffield, Yorkshire and the Humber
£32000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a leading provider of innovative software solutions and is seeking a dedicated and experienced Senior Customer Service & Technical Support Specialist to join their bustling team in Sheffield, South Yorkshire, UK . This role is critical in ensuring our clients receive exceptional support and technical assistance, fostering customer satisfaction and retention. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, providing detailed product guidance, and escalating unresolved problems to the appropriate technical teams. The ideal candidate will possess excellent communication and interpersonal skills, a deep understanding of the company's product suite, and a proven ability to resolve technical challenges efficiently. Experience with CRM systems, ticketing platforms, and remote support tools is essential. You will also play a role in training junior support staff and contributing to the development of support documentation and knowledge bases. A passion for helping customers and a commitment to providing a superior support experience are paramount.Responsibilities include:
- Providing high-level technical support and troubleshooting for software products via phone, email, and chat.
- Resolving complex customer issues, ensuring timely and satisfactory resolutions.
- Guiding customers through product features, functionalities, and best practices.
- Escalating critical issues to development or engineering teams with comprehensive details.
- Documenting customer interactions, technical issues, and resolutions in the CRM system.
- Developing and maintaining support documentation, FAQs, and knowledge base articles.
- Training and mentoring junior customer service and technical support representatives.
- Identifying trends in customer issues and providing feedback to the product development team for continuous improvement.
- Proactively identifying opportunities to enhance the customer support experience.
- Managing customer escalations and ensuring customer satisfaction.
- A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 4 years of experience in customer service and technical support, preferably within the software industry.
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent communication, listening, and interpersonal skills.
- Experience with CRM software (e.g., Salesforce, HubSpot) and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Strong understanding of software applications and IT systems.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience in training or mentoring support staff is a significant advantage.
- A customer-centric approach with a dedication to service excellence.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Customer Service & Technical Support Specialist
CB2 1AA Cambridge, Eastern
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Customer Service & Technical Support Specialist to join their fully remote team. This role offers the flexibility to work from home while providing exceptional support to their customer base. You will be the primary point of contact for customers experiencing technical issues or requiring assistance with their products/services. Your responsibilities will include troubleshooting technical problems, guiding users through solutions, resolving inquiries, and escalating complex issues when necessary. You will utilize various communication channels, including phone, email, and live chat, to deliver prompt and effective support. A deep understanding of the company's products and services is crucial, along with the ability to clearly explain technical concepts to non-technical users. You will be responsible for maintaining accurate records of customer interactions and technical issues in the CRM system. This role requires excellent problem-solving skills, patience, and a customer-centric approach. You will actively contribute to improving the customer experience by identifying recurring issues and providing feedback to product and development teams. Training on company-specific software and systems will be provided, but a strong aptitude for technology and a willingness to learn are essential. The ideal candidate will have previous experience in a customer service or technical support role, with a proven ability to manage multiple inquiries simultaneously and work effectively in a remote environment. Strong communication, interpersonal, and organizational skills are paramount. This is an excellent opportunity to join a growing company and play a vital role in ensuring customer satisfaction and loyalty, all while enjoying the benefits of a remote work setup.
Key Responsibilities:
Key Responsibilities:
- Provide technical support and troubleshooting for customer inquiries.
- Resolve customer issues via phone, email, and live chat.
- Guide customers through product setup and usage.
- Escalate complex technical problems to appropriate teams.
- Maintain detailed records of customer interactions and solutions in the CRM.
- Educate customers on product features and best practices.
- Identify and report recurring technical issues and trends.
- Contribute to the development of support documentation and FAQs.
- Ensure high levels of customer satisfaction and retention.
- Previous experience in customer service or technical support.
- Strong understanding of common software and hardware troubleshooting.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical concepts clearly and concisely.
- Proficiency with CRM systems and helpdesk software.
- Strong organizational and time management skills.
- Ability to work independently and collaboratively in a remote setting.
- A patient and empathetic demeanor towards customers.
- Familiarity with (Specific Product/Service Area, if applicable) is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service & Technical Support Specialist
OX1 1BU Oxford, South East
£30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Service & Technical Support Specialist to join their dedicated team in **Oxford, Oxfordshire, UK**. This role requires a proactive individual with exceptional problem-solving abilities and a deep understanding of technical products or services. You will be responsible for handling complex customer inquiries, providing advanced technical support, and ensuring customer satisfaction remains paramount. This is an office-based position essential for team collaboration and direct customer interaction.
Responsibilities:
Qualifications:
This is an excellent opportunity for an experienced support professional to contribute to a leading organization in Oxford, offering career growth and the chance to make a real difference in customer experience.
Responsibilities:
- Provide advanced technical support and troubleshooting for customer issues related to the company's products/services.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve complex technical problems, escalating issues to higher support tiers or development teams when necessary.
- Document customer interactions, technical issues, and resolutions in the CRM system.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train and mentor junior customer support representatives.
- Identify recurring customer issues and provide feedback to product development teams for improvement.
- Contribute to the development and refinement of customer support processes and policies.
- Ensure customer satisfaction by delivering high-quality, efficient support.
- Act as a point of escalation for challenging customer situations.
- Stay updated on product features, updates, and technical specifications.
Qualifications:
- Proven experience in a customer service and technical support role, preferably in a senior or lead capacity.
- Strong technical aptitude and ability to quickly learn new products and technologies.
- Excellent communication, interpersonal, and active listening skills.
- Demonstrated problem-solving and analytical abilities.
- Experience with CRM software and ticketing systems.
- Ability to manage multiple tasks and prioritize effectively.
- Patience, empathy, and a customer-centric mindset.
- Experience in training or mentoring team members.
- Knowledge of IT troubleshooting principles is highly desirable.
- A degree or relevant certification in a technical field is a plus.
This is an excellent opportunity for an experienced support professional to contribute to a leading organization in Oxford, offering career growth and the chance to make a real difference in customer experience.
This advertiser has chosen not to accept applicants from your region.
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Customer Service & Technical Support Specialist (Remote)
ST1 1AB Staffordshire, West Midlands
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-growing software company, is seeking a dedicated and technically proficient Customer Service & Technical Support Specialist to join their fully remote support team. This role is vital in ensuring our clients receive exceptional assistance and timely resolution to their technical inquiries and issues. You will be the first point of contact for customers, providing high-level support via phone, email, and live chat. Your responsibilities will include troubleshooting software problems, guiding users through product features, escalating complex issues to senior technical staff, and documenting support interactions accurately. A key aspect of this role is understanding the client's software thoroughly and being able to explain technical concepts in a clear and accessible manner. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. Experience with CRM systems and helpdesk software is essential. If you are passionate about technology, enjoy helping people, and thrive in a remote work environment, this is an excellent opportunity to contribute to a customer-centric organization.
Responsibilities:
Responsibilities:
- Provide technical support and customer service to clients.
- Respond to inquiries via phone, email, and live chat in a timely manner.
- Troubleshoot and resolve software issues efficiently.
- Guide users through product features and functionalities.
- Document all support interactions and resolutions in the CRM/helpdesk system.
- Escalate complex technical issues to appropriate teams.
- Identify trends in customer issues and provide feedback for product improvement.
- Maintain a high level of customer satisfaction.
- Assist in creating and updating support documentation and FAQs.
- Proactively identify opportunities to enhance customer experience.
- Proven experience in customer service and technical support roles.
- Strong understanding of software troubleshooting techniques.
- Excellent communication, listening, and interpersonal skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patient and empathetic approach to customer interactions.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in the software industry is highly desirable.
- High school diploma or equivalent required; further technical certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
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