1,309 Support Technician jobs in the United Kingdom

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Role: Customer Support Technician
Located: Central London WC2R 2ND
Package: Competitive Salary, benefits, Pension
 

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today
 

What you will be doing

The primary function is desk side support to the customer’s end users. This encompasses Hardware, Software and system administration. Defined as providing contracted IT support to ensure that the client’s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands.

• To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware /software, system access, configuration, desk moves and setup, and support where IT presence is required.
li>To engage escalation policies and procedures in order to ensure adherence to contractual SLAs.
• To contribute to Major Incident and emergency response for client site specific services
• Contribute to escalated problem resolution by providing smart hands support to the business upon request to assist with restoration of services.
• To identify opportunities to ‘Shift left’ to allow the Service Desk to perform more complex support activities
• To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services
• To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the fulfilment of disposal requests
• To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems, for audio visual conference calls meetings plus the integration of MS Teams meetings and Cisco Webex, Zoom calls and print solutions

You will ideally have

• Excellent problem-solving skills and the ability to follow instructions. To comprehend format and “jargon” within written technical information in the form of technical manuals and bulletins and relevant publications
• Ability to understand user requirements relating to the customers IT infrastructure.
• Possesses ability to make decisions independently and use good judgement when others should be involved.
• ITIL Foundation – Desirable.
< i>Methodical with attention to detail but prepared to meet customer expectations.

Technical Knowledge

• Mac Hardware
• Jamf – Apple Device Management
< i>Windows 10/11
• Active Directory/Group Policy
• Microsoft Office 365
• Windows Deployment Service
• Knowledge of Industry leading switches and wireless networks, including Fibre.
• Laptop and Desktop PC diagnosis.
• Customer specific equipment, for example Tablets, Scanners, Servers, NAS

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.

Customer Support Operative – £31,000 + Bonus + Van

Hours: Mon–Thu , Fri early finish (40 hours/week)

Location: Various sites across the region

On behalf of our client, a prestigious five-star housebuilder, we’re seeking a skilled and customer-focused operative to carry out minor joinery, tiling, and general maintenance works in customers’ homes during their two-year warranty period. This role is ideal for someone who has experience working in residential properties and understands the importance of professionalism, respect, and top-quality finishes.

Salary & Benefits:

• £31,000 per year
• Annual bonus – up to 5% based on overall business unit performance
• Company van for business use only + fuel card
• All tools provided
• Ongoing training and development opportunities
• Friday early finish – start your weekend sooner!
• Excellent retail discounts
• Company-funded life insurance and private healthcare
• Quality pension scheme with company contributions
• Discounted house purchase scheme, car leasing scheme, and share plans
• Option to tailor benefits – buy extra annual leave, add dependants to cover

Key Responsibilities:

• Visit customer homes to inspect and complete remedial works
• Carry out tasks including joinery, tiling, and other general maintenance
• Keep customers informed and reassured throughout the work
• Maintain excellent workmanship while working efficiently and safely

About You:

• Skilled in joinery and tiling (or willing to train)
• Previous experience working in customers’ homes
• Professional, approachable, and solution-focused
• Able to work independently and manage your own workload
• Full, clean driving licence

Inclusivity Statement

Our client is committed to creating a diverse and inclusive workforce. They actively collaborate with individuals who have disabilities and long-term health conditions to ensure barriers are removed when it comes to employment opportunities. Applicants who declare a disability and meet the minimum role requirements will be guaranteed an interview.

If you take pride in your work, enjoy variety, and want to join a five-star team that values craftsmanship and customer care, we’d love to hear from you.

Location: Birmingham

Full-time: Permanent
Salary: up to £40,000pa + Bonus

Are you a Technical Support Technician or design graduate with an interest in fire safety, product compliance, or performance testing? This could be your ideal next step.

We're working with a specialist manufacturer in the steel doors, frames, and windows sector, currently looking to bring in a Technical Support Technicianto sup.

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Thrive Oldham are recruiting a Infrastructure Support Technician to join our well established client in the Torfaen area.

Job Description

We have an exciting new opportunity for an Infrastructure Support Technician, based at our Site in Torfaen South Wales. If you are looking to start a career in IT, and have excellent communication and problem solving skills, then this could be the role for you.

As an Infrastructure Support Technician, you will be working closely with the Infrastructure Support Engineer to provide support for end users and internal network infrastructure.

On a day-to-day basis, you might be called upon to help colleagues with more basic IT needs. This will mean you'll need to share your own knowledge to help others, including setting up new users and managing backups, security and passwords.

Principle Accountabilities:

• Troubleshoot and resolve hardware, connection, printer and software issues.
  * Check daily backup's.
  * Update network applications as required.
  * Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
  * Ensuring antivirus software is installed and up to date on all machines.
  * Perform routine server monitoring and performance benchmarking.
  * Monitor and remove viruses, spyware, and other non-authorised software.
  * Document procedures where appropriate.
  * Maintain disaster recovery documentation.
  * Complete ad-hoc projects as requested.

Minimum Criteria
* English and Maths at GCSE standard or equivalent
* Excellent organisational skills.
* Ability to build good relationships with colleagues.
* Confident enough to be able to challenge processes.

Qualifications and Experience (desirable)
* BTEC National Diploma in Computer Studies
* NVQ Level 2 in IT Practitioners.

Personal Skills and Abilities (Must have)
* Ability to achieve deadlines and targets.
* Ability to work under own initiative.
* Excellent verbal and written communication skills.
* High self-motivation and determination to succeed.
* Excellent time management.

Mon-Thurs 08:00-16:30, Fri 08:00-13:00 (37/week).

Thrive Oldham are recruiting a Infrastructure Support Technician to join our well established client in the Torfaen area.

Job Description

We have an exciting new opportunity for an Infrastructure Support Technician, based at our Site in Torfaen South Wales. If you are looking to start a career in IT, and have excellent communication and problem solving skills, then this could be the role for you.

As an Infrastructure Support Technician, you will be working closely with the Infrastructure Support Engineer to provide support for end users and internal network infrastructure.

On a day-to-day basis, you might be called upon to help colleagues with more basic IT needs. This will mean you'll need to share your own knowledge to help others, including setting up new users and managing backups, security and passwords.

Principle Accountabilities:

• Troubleshoot and resolve hardware, connection, printer and software issues.
  * Check daily backup's.
  * Update network applications as required.
  * Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
  * Ensuring antivirus software is installed and up to date on all machines.
  * Perform routine server monitoring and performance benchmarking.
  * Monitor and remove viruses, spyware, and other non-authorised software.
  * Document procedures where appropriate.
  * Maintain disaster recovery documentation.
  * Complete ad-hoc projects as requested.

Minimum Criteria
* English and Maths at GCSE standard or equivalent
* Excellent organisational skills.
* Ability to build good relationships with colleagues.
* Confident enough to be able to challenge processes.

Qualifications and Experience (desirable)
* BTEC National Diploma in Computer Studies
* NVQ Level 2 in IT Practitioners.

Personal Skills and Abilities (Must have)
* Ability to achieve deadlines and targets.
* Ability to work under own initiative.
* Excellent verbal and written communication skills.
* High self-motivation and determination to succeed.
* Excellent time management.

Mon-Thurs 08:00-16:30, Fri 08:00-13:00 (37/week).

Practical Support Technician (Part-Time)

Location: Trafford

Contract: 2.5 days per week (Wednesday, Friday, plus one additional half-day)

Salary: 110 to 150 per day (depending on experience)

We are seeking a motivated and organised Practical Support Technician to join our thriving Science, Technology (Food & Engineering), and Art Departments at a secondary school based in Trafford . This is an exciting opportunity to work in a supportive, welcoming environment with dedicated laboratories, workshops, classrooms, six prep rooms and storerooms .

The successful candidate will work alongside two experienced technicians, providing practical and administrative support to ensure lessons and wider school activities run smoothly.

• Preparation, assembly, and collection of apparatus, equipment, and materials for practical lessons and demonstrations.

• Maintenance, cleaning, and (where possible) repair of equipment.

• Monitoring and replenishment of stock, consumables, stationery, and safety equipment.

• Maintaining accurate inventories and assisting in the organisation of apparatus storage.

• Photocopying and administrative support for departments as required.

• Assisting with set-up for school events such as open evenings, Year 6 transition days, and clubs.

• Supporting teachers and pupils in practical activities when requested.

• Covering duties for absent technicians.

• Ensuring all work complies with school safety policies and promoting safe working practices.

The successful candidate will be able to:

• Work methodically, tidily, and with excellent organisational skills.

• Use initiative and manage their workload effectively to meet deadlines.

• Communicate clearly and work well as part of a team.

• Demonstrate basic tool use and some ICT skills (Microsoft Office desirable).

• Be professional, reliable, and sensitive in dealing with staff and students.

• Adapt to changing situations with a flexible and positive approach.

• GCSE grade C (or equivalent) in English and Mathematics .

• Strong organisational and communication skills.

• Experience working in a science laboratory or similar practical setting.

• Relevant experience in science, food technology, engineering, art, or related fields in business, industry, or education.

• Experience of working in a school or college environment (desirable)

• If you are organised, practical, and enjoy working with young people in a hands-on environment, we would love to hear from you.

• Provide 2nd/3rd line support for core IT infrastructure.
• Support and maintain Microsoft Server environments, VMware, and SANs.
• Contribute to cloud migration tasks and integrations (Azure, SaaS platforms).
• Deliver technical fixes and contribute to broader security uplift projects as directed.
• Collaborate with wider IT team and contribute to project-based workstreams.
• Contribute to the service desk function across both BAU and project-based work.
• Provide clear documentation and deliver end-user training where required.

• Proven 2nd/3rd line technical support experience within a medium-to-large environment.
• Proven background with Microsoft Server, Active Directory, SQL, and Microsoft 365.
• Strong troubleshooting capability across server, network, and user environments.
• Exposure to both on-premise and cloud-based environments.
• A self-motivated, proactive team player with a strong sense of ownership.

• Comfortable in lean, multi-hat roles.
• Manufacturing/production site experience is a bonus.

The role of Electronic Support Technician involves providing technical assistance and maintenance within the engineering and manufacturing department. This temporary position in Derby is ideal for someone with a strong understanding of electronics and industrial systems.

Client Details

The employer is a small-sized organisation within the industrial and manufacturing sector. Known for its focus on engineering excellence, the company offers a supportive and professional working environment in Derby.

Description

• Conduct troubleshooting and repairs on electronic equipment and systems.
• Assist with the installation and maintenance of industrial machinery.
• Perform routine checks to ensure operational efficiency of electronic components.
• Document technical issues and provide detailed reports.
• Collaborate with the engineering team to enhance system performance.
• Ensure compliance with health and safety regulations at all times.
• Support testing procedures for new electronic systems or upgrades.
• Respond promptly to technical support requests and resolve issues effectively.

Profile

A successful Electronic Support Technician should have a background in something like electronics, straight from college would be fine, if you had studied a HNC/HND.

Job Offer

• An hourly rate of approximately 13-16 per hour plus holiday pay
• A temporary role offering flexibility and variety in Derby
• Opportunity to work within the industrial and manufacturing sector.
• A supportive environment with a focus on engineering expertise.

If you have the skills and experience to excel as an Electronic Support Technician, we encourage you to apply today for this exciting opportunity in Derby