3,098 Teaching And Support Roles jobs in the United Kingdom
Customer Support Specialist
Wadsley, Yorkshire and the Humber
Verus Recruitment
Posted today
Job Viewed
Job Description
Customer Support Specialist
Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pm
Competitive salary | Standard holidays
A unique opportunity to launch and grow your career in tech and regulatory support!
Verus Recruitment is delighted to support our client, a dynamic and growing tech business in Sheffield, in the search for a Customer Support Specialist. This is more than just a support role—it’s a chance to join a forward-thinking team, develop your skills, and play a part in both technical support and regulatory projects as the business evolves.
Why join?
If you’re looking for a role where you can make an impact, develop your skills, and be part of a growing company with real career progression, we’d love to hear from you.
Apply today or get in touch with Verus Recruitment for more information on (phone number removed).
Keywords: tech support, technical support, Customer support, customer service, call center, technology, support, Support technician, support specialist, translation, translator, webchat, email, call
Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pm
Competitive salary | Standard holidays
A unique opportunity to launch and grow your career in tech and regulatory support!
Verus Recruitment is delighted to support our client, a dynamic and growing tech business in Sheffield, in the search for a Customer Support Specialist. This is more than just a support role—it’s a chance to join a forward-thinking team, develop your skills, and play a part in both technical support and regulatory projects as the business evolves.
Why join?
- Career growth: Start in technical support, with the opportunity to expand your responsibilities and work alongside the regulatory team. You’ll be supported to learn, develop, and grow into a hybrid role that’s tailored to your strengths and ambitions.
- Supportive environment: Join a friendly, international-facing team where your ideas and contributions are valued.
- Work-life balance: Enjoy regular hours (Monday–Friday, no weekends) and a collaborative office culture, with flexibility for focused work when supporting regulatory projects.
- Full training: No prior tech or print experience required—just bring your enthusiasm, willingness to learn, and passion for helping others.
- Respond to customer support requests in a helpful and professional manner.
- Troubleshoot technical queries and resolve issues through to completion.
- Build trust with customers through clear, supportive communication.
- Provide remote setup and training sessions for new users.
- Accurately log and share key information using internal systems.
- Support regulatory projects alongside the technical support team, with opportunities to learn and develop new skills.
- Excellent communication skills (spoken and written).
- Experience in a customer service role.
- A real passion for delivering excellent customer service.
- Strong communication, organisational, and listening skills.
- Logical problem-solving ability and a proactive approach.
- A flexible, team-focused attitude with great attention to detail.
- Comfortable learning and adapting to new digital tools and processes.
- Any exposure to technology, software support, or print environments.
- French or German language skills.
If you’re looking for a role where you can make an impact, develop your skills, and be part of a growing company with real career progression, we’d love to hear from you.
Apply today or get in touch with Verus Recruitment for more information on (phone number removed).
Keywords: tech support, technical support, Customer support, customer service, call center, technology, support, Support technician, support specialist, translation, translator, webchat, email, call
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
B1 1BB Birmingham, West Midlands
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their vibrant team in Birmingham, West Midlands, UK . This is a critical role focused on delivering exceptional service to a diverse customer base. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a proactive approach to problem-solving. This role requires you to be present in our Birmingham office, allowing for direct collaboration with colleagues and immediate access to resources.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify trends in customer issues and provide feedback to management for service improvements.
- Assist with customer onboarding and guide them through product features.
- Process orders, returns, and exchanges according to company procedures.
- Build rapport with customers and foster strong, lasting relationships.
- Contribute to team goals and performance metrics.
- Stay up-to-date with product knowledge and company updates.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- A customer-centric mindset with a passion for helping others.
- Good organizational skills and attention to detail.
- Ability to work effectively as part of a team in a busy office environment.
- Familiarity with general IT troubleshooting is a plus.
- A flexible and adaptable approach to work.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
ST1 2AA Staffordshire, West Midlands
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a skilled and empathetic Customer Support Specialist to join their team in Stoke-on-Trent, Staffordshire, UK . This hybrid role offers a balance between remote flexibility and on-site collaboration. You will be the primary point of contact for customers, providing exceptional support through various channels, including phone, email, and chat. Responsibilities include troubleshooting technical issues, answering product-related queries, guiding users through features, and ensuring a positive customer experience. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a passion for helping others solve problems. This role is crucial for maintaining high customer satisfaction and retention.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, and chat.
- Troubleshoot and diagnose technical problems with the company's products or services.
- Provide clear and concise instructions and guidance to customers.
- Educate customers on product features and best practices.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate technical teams when necessary.
- Identify trends in customer issues and provide feedback to product development teams.
- Contribute to the knowledge base by creating and updating support articles.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with team members and other departments to ensure a seamless customer journey.
Qualifications:
- Proven experience in a customer service or technical support role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Patience and a customer-centric attitude.
- Proficiency with CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Familiarity with technology products and services.
- Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Experience in troubleshooting software or hardware issues is highly desirable.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
NE1 7XJ Newcastle upon Tyne, North East
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and empathetic Customer Support Specialist to be the first point of contact for their valued customers. In this vital role, you will be instrumental in ensuring a positive customer experience by providing timely and effective solutions to inquiries and issues. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve complaints promptly and professionally across various communication platforms.
- Provide accurate information about products and services, guiding customers through their options.
- Troubleshoot technical issues and guide users through step-by-step solutions.
- Escalate complex issues to the appropriate internal teams for resolution, ensuring follow-up.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify opportunities to improve the customer support process and contribute to team knowledge bases.
- Proactively identify customer needs and provide solutions or alternatives.
- Collaborate with the team to meet and exceed departmental KPIs and customer satisfaction goals.
- Stay informed about product updates and changes to provide the most accurate information.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A keen eye for detail and accuracy.
- Comfortable working with technical information and explaining it clearly.
- Resilience and a positive attitude when dealing with challenging customer interactions.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
EH1 1AA Edinburgh, Scotland
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their vibrant team in Edinburgh, Scotland, UK . In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. You will handle a variety of customer interactions via phone, email, and chat, ensuring customer satisfaction and retention. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong ability to problem-solve, with a genuine desire to help customers.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer experience and provide feedback to management.
- Maintain a high level of product knowledge and stay updated on company offerings.
- Process orders, returns, and exchanges as needed.
- Build and maintain positive relationships with customers, fostering loyalty and satisfaction.
- Adhere to service level agreements (SLAs) and company performance standards.
- Assist in training new customer support team members.
- Contribute to a positive and collaborative team environment.
- Identify trends in customer inquiries and provide insights for service improvement.
- High school diploma or equivalent; a college degree is a plus.
- Previous experience in a customer service or support role is essential.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and customer support tools.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- Familiarity with (mention industry if applicable, e.g., e-commerce, SaaS) is an advantage.
- Flexibility to work occasional evenings or weekends if required.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
EH1 2 Edinburgh, Scotland
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is seeking a dedicated and empathetic Customer Support Specialist to join their team in Edinburgh, Scotland, UK . This role offers a hybrid working arrangement, providing a balance between collaborative in-office work and the convenience of remote flexibility. The Customer Support Specialist will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and effectively. You will be responsible for understanding customer needs, troubleshooting technical issues, and ensuring a positive customer experience across various communication channels.
Key responsibilities include:
The ideal candidate will have previous experience in a customer service or technical support role, preferably within the technology sector. Excellent communication skills, both written and verbal, are essential, along with strong active listening abilities. A patient, empathetic, and customer-centric approach is paramount. Proficiency in using CRM software and helpdesk ticketing systems is required. The ability to quickly learn and understand technical products and troubleshoot issues is crucial. Strong problem-solving skills and the ability to work effectively under pressure are also necessary. This hybrid role requires you to be comfortable working both in the office in Edinburgh, Scotland, UK , and remotely. A proactive attitude and a commitment to delivering exceptional customer experiences are highly valued.
Key responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshooting and resolving technical issues related to the company's products or services.
- Providing clear and concise information to customers regarding product features, usage, and troubleshooting steps.
- Escalating complex issues to appropriate technical teams and ensuring follow-up until resolution.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Identifying opportunities to improve customer service processes and product usability.
- Building strong customer relationships by delivering outstanding support and fostering loyalty.
- Educating customers on product best practices and new features.
- Collaborating with internal teams (e.g., sales, product development) to share customer feedback and insights.
- Maintaining a high level of product knowledge and understanding of company policies.
The ideal candidate will have previous experience in a customer service or technical support role, preferably within the technology sector. Excellent communication skills, both written and verbal, are essential, along with strong active listening abilities. A patient, empathetic, and customer-centric approach is paramount. Proficiency in using CRM software and helpdesk ticketing systems is required. The ability to quickly learn and understand technical products and troubleshoot issues is crucial. Strong problem-solving skills and the ability to work effectively under pressure are also necessary. This hybrid role requires you to be comfortable working both in the office in Edinburgh, Scotland, UK , and remotely. A proactive attitude and a commitment to delivering exceptional customer experiences are highly valued.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
BN1 1AA East Sussex, South East
£25000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in **Brighton, East Sussex, UK**. This hybrid role offers a fantastic opportunity to provide exceptional service to a valued customer base, ensuring their needs are met with efficiency and professionalism. As a Customer Support Specialist, you will be the first point of contact for customers, handling inquiries via phone, email, and live chat. Your responsibilities will include troubleshooting customer issues, providing information about products and services, processing orders, and resolving complaints in a timely and satisfactory manner. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help others. You should be proficient in using customer relationship management (CRM) software and have strong computer literacy. This role requires the ability to multitask, manage time effectively, and remain calm under pressure. You will work collaboratively with other departments to ensure customer issues are resolved comprehensively. We are looking for an individual who can maintain high standards of customer satisfaction, contributing to the positive reputation of our client. A good understanding of the company's offerings and a commitment to continuous learning about new products and services will be essential. The role involves a balance of working from home and in the **Brighton, East Sussex, UK** office, providing flexibility and fostering team collaboration. You will receive comprehensive training to ensure you are equipped with the knowledge and skills to excel in this role. If you are a natural problem-solver with a passion for customer service and are looking for a rewarding career in a dynamic environment, we encourage you to apply. This is a key role in ensuring our client's customers have a consistently positive experience.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues and complaints effectively.
- Process orders, returns, and exchanges accurately.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Contribute to customer satisfaction and retention goals.
- Identify opportunities to improve customer service processes.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Stay updated on product knowledge and company updates.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- Patience and a calm demeanor when dealing with difficult situations.
- Strong problem-solving abilities.
- A positive attitude and a commitment to providing exceptional service.
- Ability to work effectively in a hybrid work model.
- High school diploma or equivalent; further education is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
M1 1AA Manchester, North West
£25000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their growing team in Manchester . This hybrid role requires you to spend a portion of your week in the office for collaborative sessions and team meetings, with the remainder worked remotely. You will be the primary point of contact for customers, providing assistance and resolving inquiries across various channels, including email, phone, and live chat. Your responsibilities will include troubleshooting technical issues, guiding users through product features, processing orders, managing returns, and escalating complex problems to higher support tiers when necessary. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. You should have a strong ability to explain technical concepts clearly and concisely to non-technical users. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems is essential. You must be a problem-solver, adept at identifying the root cause of issues and implementing effective solutions. This role demands strong organisational skills, attention to detail, and the ability to manage multiple customer interactions efficiently. While working remotely, you will need a reliable internet connection and a dedicated workspace to maintain productivity. The hybrid nature of this role ensures you remain connected to the team while enjoying some work-from-home flexibility.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide technical support and troubleshooting assistance for products and services.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Process customer orders, returns, and exchanges accurately.
- Escalate complex issues to relevant departments or senior support staff.
- Document all customer interactions and resolutions in the CRM system.
- Identify and report trends in customer issues to aid product improvement.
- Contribute to building a positive and helpful customer experience.
- Maintain up-to-date knowledge of products, services, and support procedures.
- Collaborate with team members and other departments to resolve customer issues.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical information clearly and concisely.
- Patience, empathy, and a customer-centric attitude.
- Experience in a hybrid work environment is beneficial.
- Ability to manage time effectively and prioritize tasks.
- High school diploma or equivalent; further education or certifications are a plus.
- Familiarity with relevant industry products/services is an advantage.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
RG1 1AZ Reading, South East
£25000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and customer-focused Customer Support Specialist to join their expanding team in Reading, Berkshire, UK . This role is critical in providing exceptional assistance and resolving queries for our client's diverse customer base. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat. Responsibilities include troubleshooting technical issues, guiding customers through product usage, processing orders, and resolving complaints in a timely and professional manner. Maintaining accurate customer records and escalating complex issues to appropriate departments when necessary are also key duties. The goal is to ensure a high level of customer satisfaction and retention.
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in a customer service or helpdesk role is highly advantageous. Strong problem-solving abilities and a knack for explaining technical information clearly are essential. Proficiency with CRM software and helpdesk ticketing systems is desirable. You should be adaptable, efficient, and able to multitask in a fast-paced environment. A positive attitude, a willingness to learn, and a commitment to delivering outstanding service are paramount. This hybrid position offers a balance between in-office collaboration and the flexibility of remote work. If you are passionate about helping others and thrive in a dynamic support role, this opportunity is for you. Become an integral part of our client's commitment to unparalleled customer care.
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in a customer service or helpdesk role is highly advantageous. Strong problem-solving abilities and a knack for explaining technical information clearly are essential. Proficiency with CRM software and helpdesk ticketing systems is desirable. You should be adaptable, efficient, and able to multitask in a fast-paced environment. A positive attitude, a willingness to learn, and a commitment to delivering outstanding service are paramount. This hybrid position offers a balance between in-office collaboration and the flexibility of remote work. If you are passionate about helping others and thrive in a dynamic support role, this opportunity is for you. Become an integral part of our client's commitment to unparalleled customer care.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
OX1 1AA Oxford, South East
£25000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team. This role is based in the heart of Oxford, Oxfordshire, UK , offering a hybrid working model that blends the convenience of remote work with the collaboration of an office environment. You will be the first point of contact for customers, providing exceptional support and ensuring a positive experience with our client's products and services.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide detailed information about products, services, and company policies.
- Maintain accurate customer records and document all interactions in the CRM system.
- Identify opportunities to improve customer satisfaction and loyalty.
- Assist with customer onboarding and provide training on product usage.
- Gather customer feedback and report insights to the management team to help improve offerings.
- Collaborate with sales and technical teams to ensure seamless customer experiences.
- Contribute to the development and maintenance of helpdesk documentation and FAQs.
- Handle complaints and difficult situations with patience and professionalism.
- Proven customer support experience or experience as a client service representative.
- Strong communication and active listening skills.
- Excellent written and verbal communication abilities.
- Proficiency in using CRM systems and helpdesk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer issues.
- A proactive approach to problem-solving.
- Familiarity with basic IT troubleshooting is a plus.
- High school diploma or equivalent; college degree is an advantage.
- Ability to work effectively both independently and as part of a hybrid team.
This advertiser has chosen not to accept applicants from your region.
9