45,851 Tech Support jobs in the United Kingdom
Tech Support
£20 - £22 hour
companies_data/amicis_global
Posted 3 days ago
Job Viewed
Job Description
Title: IT Customer Support
Location: Columbus, OH
Duration: 6-12 Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone whom you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
Location: Columbus, OH
Duration: 6-12 Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone whom you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
This advertiser has chosen not to accept applicants from your region.
0
Tech Support
£20 - £22 hour
companies_data/amicis_global
Posted 3 days ago
Job Viewed
Job Description
Title: IT Customer Support
Location: South Jordan, UT
Duration: 6-12 Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone whom you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
Location: South Jordan, UT
Duration: 6-12 Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone whom you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Team Lead - Tech Support
M1 1AJ Manchester, North West
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Customer Service Team Lead to manage and inspire their Technical Support team. This hybrid role, based in Manchester, Greater Manchester, UK , requires a leader who can drive exceptional customer service, resolve complex technical issues, and ensure the smooth operation of the support desk. You will be responsible for leading a team of customer service representatives, providing guidance, training, and performance management to foster a positive and productive work environment. Your primary focus will be on ensuring that customer inquiries are handled efficiently, accurately, and with a high level of satisfaction.
Key responsibilities include monitoring team performance against key metrics, such as response times, resolution rates, and customer satisfaction scores. You will handle escalated customer issues, providing expert troubleshooting and support to resolve challenging technical problems. Developing and implementing service protocols, training materials, and quality assurance programs will be essential to maintain high standards. You will also collaborate with other departments, such as product development and IT, to identify recurring issues and implement long-term solutions. This role requires strong analytical skills to identify trends in customer inquiries and feedback, enabling proactive improvements to products and services. You will also be responsible for staff scheduling, workload management, and ensuring adequate coverage to meet service level agreements. The ideal candidate possesses excellent leadership qualities, strong communication and interpersonal skills, and a deep understanding of customer service principles and technical support operations. You will be a role model for your team, demonstrating a commitment to customer advocacy and continuous improvement. This is an excellent opportunity for a motivated individual to take on a leadership role in a customer-centric organization, contributing to the overall success of the company.
Requirements: Proven experience in a customer service or technical support role, with at least 2 years in a supervisory or team lead capacity. Strong technical aptitude and ability to troubleshoot software and hardware issues. Excellent communication, interpersonal, and conflict-resolution skills. Demonstrable leadership ability with experience in motivating and managing a team. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems. Ability to analyze performance data and implement improvements. Strong organizational and time-management skills. A passion for providing excellent customer service and resolving technical challenges. This hybrid role involves working from the Manchester office several days per week for team collaboration and direct oversight, with flexibility for remote work. Eligibility to work in the UK is required.
Key responsibilities include monitoring team performance against key metrics, such as response times, resolution rates, and customer satisfaction scores. You will handle escalated customer issues, providing expert troubleshooting and support to resolve challenging technical problems. Developing and implementing service protocols, training materials, and quality assurance programs will be essential to maintain high standards. You will also collaborate with other departments, such as product development and IT, to identify recurring issues and implement long-term solutions. This role requires strong analytical skills to identify trends in customer inquiries and feedback, enabling proactive improvements to products and services. You will also be responsible for staff scheduling, workload management, and ensuring adequate coverage to meet service level agreements. The ideal candidate possesses excellent leadership qualities, strong communication and interpersonal skills, and a deep understanding of customer service principles and technical support operations. You will be a role model for your team, demonstrating a commitment to customer advocacy and continuous improvement. This is an excellent opportunity for a motivated individual to take on a leadership role in a customer-centric organization, contributing to the overall success of the company.
Requirements: Proven experience in a customer service or technical support role, with at least 2 years in a supervisory or team lead capacity. Strong technical aptitude and ability to troubleshoot software and hardware issues. Excellent communication, interpersonal, and conflict-resolution skills. Demonstrable leadership ability with experience in motivating and managing a team. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems. Ability to analyze performance data and implement improvements. Strong organizational and time-management skills. A passion for providing excellent customer service and resolving technical challenges. This hybrid role involves working from the Manchester office several days per week for team collaboration and direct oversight, with flexibility for remote work. Eligibility to work in the UK is required.
This advertiser has chosen not to accept applicants from your region.
2
Tech Support Representative
£20 - £21 hour
companies_data/amicis_global
Posted 25 days ago
Job Viewed
Job Description
Title: Tech Support Representative
Location: South Jordan, UT
Duration: 12 Months
Pay: $20-$21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
#CB
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment
• Preferred work experience in a technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone who you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
Location: South Jordan, UT
Duration: 12 Months
Pay: $20-$21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
#CB
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment
• Preferred work experience in a technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone who you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
This advertiser has chosen not to accept applicants from your region.
3
Tech-Support Engineer - AMR
06000
Black & Grey HR
Posted 507 days ago
Job Viewed
Job Description
This is a remote position.
Black & Grey HR is hiring on behalf of a global manufacturer and supplier of mobile robot and machine vision products, Our client is looking to hire a Tech-Support Engineer for Autonomous Mobile Robots (AMR) with the flexibility of a work-from-home arrangement. As a key player in the organization, you'll be at the forefront of cutting-edge technology, contributing to the success of our mobile robot projects. Key Responsibilities: - Develop and execute comprehensive delivery plans for mobile robot projects. - Lead on-site project delivery, offering expert guidance for AGV on-site implementation and technical support services. - Track, provide feedback, and coordinate solutions for on-site product and technical issues. - Deliver tailored training and support to customers on technical parameters, product performance, and operations. Requirements - Educational background in Engineering or Mechanics - Minimum of 3 years of engineering experience, with a preference for Robotics or Automation industry experience - Strong written and verbal communication skills - Proven problem-solving abilities with a focus on honesty, pragmatism, and responsibility - Enthusiastic team player with a willingness to travel up to 50% of the time within Turkey - Must hold a valid working permit - Fluent in English; Mandarin proficiency is a plus Benefits - Attractive Salary + Benefits
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Tech
L3 9DN Liverpool, North West
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their bustling technical support team in Liverpool, England, UK . This is a hybrid role, offering a balance of remote work and in-office collaboration. You will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. Your role is crucial in maintaining high levels of customer satisfaction and loyalty. You will handle a variety of inquiries via phone, email, and chat, diagnosing problems, and guiding users through troubleshooting steps.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers experiencing hardware, software, or network issues.
- Troubleshoot and resolve customer issues efficiently and accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Educate customers on product features and best practices.
- Identify recurring technical issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction through polite, professional, and helpful communication.
- Contribute to the development of knowledge base articles and FAQs.
- Participate in team meetings and training sessions.
- Adhere to company policies and procedures regarding customer data and privacy.
- Proven experience in a customer service or technical support role.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Proficiency with ticketing systems and CRM software.
- Familiarity with common operating systems (Windows, macOS) and basic networking concepts.
- Ability to work effectively both independently and as part of a hybrid team.
- A positive attitude and a passion for helping others.
- High school diploma or equivalent; further technical qualifications are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist - Tech
PL1 2HB Plymouth, South West
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to join their growing team. You will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. This hybrid role involves a mix of remote and in-office work at our **Plymouth, Devon, UK** location. You will handle inquiries via phone, email, and chat, troubleshoot software and hardware problems, and escalate complex issues to higher support tiers. A passion for technology and exceptional customer service skills are essential.
Responsibilities:
Qualifications:
If you are a motivated individual with a knack for technology and a commitment to outstanding customer care, we encourage you to apply for this hybrid role in **Plymouth, Devon, UK**.
Responsibilities:
- Respond to customer inquiries and provide technical support for software and hardware issues via various channels (phone, email, chat).
- Troubleshoot and diagnose technical problems, guiding customers through step-by-step solutions.
- Maintain accurate records of customer interactions and technical issues using a CRM system.
- Escalate unresolved issues to senior support staff or relevant departments.
- Identify trends in customer issues and provide feedback to product development teams.
- Educate customers on product features and best practices.
- Assist in the creation and maintenance of support documentation, FAQs, and knowledge base articles.
- Collaborate with team members to share knowledge and improve support processes.
- Ensure customer satisfaction by providing prompt, professional, and courteous service.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- Handle customer complaints and difficult situations with empathy and professionalism.
- Contribute to team goals and individual performance metrics.
Qualifications:
- Previous experience in a customer service or technical support role.
- Strong understanding of common software applications, operating systems (Windows, macOS), and basic hardware troubleshooting.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical concepts in a clear and concise manner to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- Patience, empathy, and a customer-centric approach.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- High school diploma or equivalent; technical certifications are a plus.
- Problem-solving aptitude and a willingness to learn new technologies.
- Experience with (Specific Software/Product Category relevant to client, e.g., SaaS platforms, network devices) is advantageous.
If you are a motivated individual with a knack for technology and a commitment to outstanding customer care, we encourage you to apply for this hybrid role in **Plymouth, Devon, UK**.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
DA1 Crayford, London
Atlas Recruitment Group Limited
Posted 1 day ago
Job Viewed
Job Description
Customer Services - 30k, permanent position, hybrid working (3 days in the office). Location, Dartford, Kent.
Responsibilities:
- To provide technical and systems support both the Customer Service team and UK Fleet Contracts as well as customer service. This will involve developing relationships with the team and customers across the board.
- Provide exceptional administration, systems and technical support to the customer service, dealing professionally, empathetically, and efficiently with all queries and complaints.
- To learn more about the products and better understand needs and requirements of installations and provide solutions.
- To provide highest level of admin and technical support to customers and the team
- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries.
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
- Processing of customer returns.
- Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings.
Required experience:
- 3+ years proven customer services experience
- Business to Business (B2B) experience
- Strong systems capabilities
- Have an appetite to explore and understand Technical/product/electronic products and devices. Inquisitive for knowledge on this subject.
My client is a large and rapidly expanding Engineering company looking for a Customer Service expert.
If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
BB1 Blackburn, North West
Mpeople Recruitment Yorkshire
Posted 15 days ago
Job Viewed
Job Description
Customer Service Opportunities – Support the NHS
Location: Rossendale (on-site)
Pay: £12.27 – £2.67 per hour | Double time on Bank Holidays
Contract: Temporary to Permanent
Are you passionate about helping others and making a real difference in your community?
We are working with a valued NHS partner in Rossendale who is looking for dedicated individuals with previous customer service experience to join their growing team.
These are on-site roles, offering structured shift patterns to suit different schedules. In return, you’ll be part of a fantastic organisation that truly values its people and works around family commitments where possible.
The RolesEmergency Call Handler
- p>Answering calls from members of the public
-
Recording information accurately and efficiently
-
Responding with the correct support and escalation
-
Shifts available:
-
5:00pm – 12:00am or 5:00pm – 11:00pm (4 on / 4 off rolling rota)
< li> -
12:30pm – 8:30pm (4 on / 4 off rolling rota)
-
Equipment Line Support / Customer Service Advisor
-
Speaking with prescribers and community care teams
-
Identifying equipment issues and coordinating a fast response
-
Arranging technicians to attend and resolve problems quickly
-
Shifts available:
-
8:00am – 5:00pm
-
9:00am – 6:00pm
-
10:00am – 7:00pm (fixed hours)
-
- < i>
-
Double time on Bank Holidays
-
Varied and interesting work – no two days are the same
/li> -
Temporary to permanent opportunities
-
Be part of a team that makes a difference every single day
£12.27 – £12.67 r hour
-
Previous customer service experience (face-to-face or telephone-based)
-
Strong communication and problem-solving skills
-
Flexibility to work the shift patterns above
-
Willingness to undergo a DBS check (certificate required)
If you have strong communication skills, enjoy problem-solving, and want to support your local community, we would love to hear from you.
To apply, please send your CV to (url removed) or call (phone number removed) for a confidential chat
This advertiser has chosen not to accept applicants from your region.
8
Customer Service
Kent, South East
£30000 Annually
Atlas Recruitment Group Limited
Posted 1 day ago
Job Viewed
Job Description
Customer Services - 30k, permanent position, hybrid working (3 days in the office). Location, Dartford, Kent.
Responsibilities:
- To provide technical and systems support both the Customer Service team and UK Fleet Contracts as well as customer service. This will involve developing relationships with the team and customers across the board.
- Provide exceptional administration, systems and technical support to the customer service, dealing professionally, empathetically, and efficiently with all queries and complaints.
- To learn more about the products and better understand needs and requirements of installations and provide solutions.
- To provide highest level of admin and technical support to customers and the team
- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries.
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
- Processing of customer returns.
- Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings.
Required experience:
- 3+ years proven customer services experience
- Business to Business (B2B) experience
- Strong systems capabilities
- Have an appetite to explore and understand Technical/product/electronic products and devices. Inquisitive for knowledge on this subject.
My client is a large and rapidly expanding Engineering company looking for a Customer Service expert.
If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration.
This advertiser has chosen not to accept applicants from your region.
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