44,815 Tech Support jobs in the United Kingdom

This is a remote position.

Customer Tech Support Team Leader

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for a Customer Tech Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support.

Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts a smile on your face, then we would love to find out more about you.

This role operates on a rota covering 7 days per week, between 8 am and 8 pm, once training is completed.

Here's why you will love this role.

- Lead and develop a team of technical support advisors

- Make a real impact by championing customer needs across the business

- Work in a fast-paced environment where no two days are the same

- Collaborate with engineering, operations, and product teams to enhance service quality

- Be part of a company that values innovation and customer satisfaction

Here's why you will be great at this role.

- Strong leadership skills with experience managing a technical support team

- Excellent communication and coaching abilities to drive team performance

- Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues

- Ability to manage escalated technical issues and ensure effective resolution

- Passionate about delivering exceptional customer experiences and driving improvements

The benefits…

- Pension – 5% employer / 5% employee contribution.

- WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.

- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.

- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

- Free Parking on site.

- Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.

- Social Events – Summer and Christmas parties etc.

- Thank Q Awards – Monthly £50 winner, yearly £500 winner.

… and more.

Please note: Unfortunately, we can’t offer visa sponsorship.

#LI-Onsite 

#CustomerSupport #TechCustomerSupport #FirstLineSupport

Note to agencies –

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

WHJS1_UKTJ

Data Support & Tech Author

Shift Times: Flexible working available - 37 HPW
Pay Rate: 210 - per day
Location: Bridgwater, TA5 1UD

Job Purpose / Overview

An opportunity has arisen for a Data Clerk to join the Maintenance Team within the site Comm-Ops Directorate. Based at Hinkley Point C you will be part of an expanding multidiscipline team responsible for planning and executing maintenance on equipment that will be required to build, commission and operate Hinkley Point C Power Station. The role will primarily be focused on Data extraction and analysis. The successful candidate will be responsible for populating the Asset Register along with associated attributes within HPC's EAM tool.

Key Responsibilities:

• Maintain the accuracy of the Asset Register in the Enterprise Asset Management (EAM) Tool
• Provide a legible meaningful description for the Assets
• Support development of Equipment and Materials data to enable construction works

The Person

We are seeking experienced technically competent data analyst who is willing to contribute their knowledge and skills to ensure all Structures, systems and components used to construct HPC are captured in the EAM tool Asset Register along with their key attributes.

Maintenance Data Clerk, you will:

• Use Power Bi and other tools to extract information from various data sources
• Organise and transform information into comprehensible structures within Excel worksheets
• Populating data load sheets to submit to the System Administrator for loading into the EAM tool.

• Monitoring data quality and removing corrupt and inaccurate data
• Communicating with stakeholders to understand data content and business requirements
• Create process documents for end users

The Skills

The ideal candidate will possess strong analytical skills and have the capacity to work with large amounts of data, extract relevant information and draw logical conclusions. The successful candidate requires specific prerequisite skills and qualifications including:

• Strong attention to detail when working with data to make accurate conclusions and predictions
• Strong verbal and written communication skills to effectively share findings with shareholders
• A solid understanding of data sources, data organisation and storage
• Strong IT skills, Excel, Word, Power Point, VISIO
• Knowledge of data manipulation techniques
• Experience of working with large data sets
• Knowledge of Power Bi

Qualifications & Experience

• Good written and verbal communication skills
• Previous experience of Asset Suite 9 or an equivalent EAM tool would be an advantage
• Previous experience of the HPC project would be an advantage
• Previous experience of authoring Process Documents
• Good written and verbal communication skills

Apply now and a member of the team will be in touch!

Data Support & Tech Author

Shift Times: Flexible working available - 37 HPW
Pay Rate: £210 - per day
Location: Bridgwater, TA5 1UD

Job Purpose / Overview

An opportunity has arisen for a Data Clerk to join the Maintenance Team within the site Comm-Ops Directorate. Based at Hinkley Point C you will be part of an expanding multidiscipline team responsible for planning and executing maintenance on equip.

Junior Technical Support Advisor (Tech / Engineering)

£26,000 - £28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount

Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas.

This is an exciting opportunity for anyone who has an interest o.

WHJS1_UKTJ

Junior Technical Support Advisor (Tech / Engineering)

£26,000 - £28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount

Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas.

This is an exciting opportunity for anyone who has an interest o.

WHJS1_UKTJ

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

• To provide Service Desk support to clients via telephone and chat
• Logging and updating support tickets within the Company's Incident Management Application
• Resolving support calls in a quick and efficient manner whilst meeting SLA's
• To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
• To complete company provided training to ensure you have what you need to fulfil your role
• To keep up to date with the latest technologies utilised by the Company
• To demonstrate a genuine desire to continually improve your technical knowledge and ability

At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)

This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.

Required skills, qualifications and experience:

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem solving abilities and the desire to create positive customer experiences
• MS Office Products
• Windows 10
• iPhones