3,531 Technical Analyst jobs in the United Kingdom

• Built large-scale, high-performing datasets and dataflows using Microsoft Fabric, helping teams make better decisions faster.

• Helped administer an enterprise level Fabric/Power BI tenant.

• Delivered hands-on training and support to colleagues, growing a network of Power BI champions and improving data confidence across the organisation.

• Designed and automated processes for managing access and content, ensuring our data platform runs smoothly and securely.

• Helping control and administer the CQC's Fabric tenant, including admin settings, capacity usage and settings, gateways and workspaces.

• Creating and maintaining shared datasets and dataflows connected to our Enterprise Data Platform.

• Supporting analysts across CQC to follow best practices and build high-quality BI content.

• Managing access requests and workspace processes using Entra ID groups.

• Retiring or archiving outdated content to keep our platform clean and efficient.

• Providing second- and third-line support and promoting Power BI and Fabric across the organisation.

• Experience building large, efficient datasets and dataflows in Microsoft Fabric.

• Experience delivering training or support for Power BI or Fabric, either within an organisation or through community contributions.

• Experience managing enterprise-level data platforms, including user access, artefact control, and enforcing platform procedures.

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of .99 and valid for 2 years), reward vouchers, car leasing and more!

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• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience .
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Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester

Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester.

MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week)

Role Purpose:

• You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's.

Job Role Responsibilities:

• • Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times.
  • Ensure all resolver groups are performing to the expected standard.
  • Resolving any exceptions that occur during the provisioning process within target SLA’s
  • In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities.
  • Reporting and management of potential incidents
  • Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction.
  • You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern
  • Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process
  • You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s
  • Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management.
  • Be proactive in identifying potential areas of development in MAP provisioning procedures.
  • Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience
  • Working to achieve SLA’s, quality standards and other KPI’s agreed
  • Technical support on all appropriate products in line with the MAP support scope
  • Own the resolution of customer issues in accordance with MAP processes and policies.
  • Liaise with internal and external parties and take ownership to investigate and resolve those issues
  • Effective time management ensuring tasks are effectively completed within deadlines.
  • Work within the relevant MAP policies e.g. Information Security
  • Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved
  • Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes
  • Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm
  • Be available to cover one week on call on a roster basis.

Experience / Skills / Knowledge / Qualifications:

• • Working within Telecoms, specifically Fibre related products
  • Customer Services Training/Experience
  • Working within a Service Support Environment
  • Using Service Desk applications

Benefits:

• 12 month contract
• Competitive rate
• Hybrid role

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

We are a well-established financial services organisation and an industry leader in our field of the buy to let mortgage sector based in Fleet, Hampshire. We have been established for over 10 years and are now seeking to recruit an IT & Technical Support Analyst to join our IT team. The role would suit candidates with some previous IT work experience seeking the next step in their career or a recent graduate in an IT related subject seeking the opportunity to build upon their qualifications.

The purpose of the role is to support mortgage product development, system configuration, reporting, release management and IT operational tasks. The role would suit candidates looking to build hands-on experience in an organisation undertaking constant and frequent change.

Working Monday to Friday 9am – 5pm with a salary up to £30k, we also offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more.

Working directly in the IT team, a team of 22, you will be responsible for: -
Data & product development
• Assist in mortgage product development.
• Contribute to letter development within mortgage systems.
• Execute month-end reporting, ensuring accurate data delivery.
• Manage and implement regional updates in Microsoft Dynamics.
• Process monthly FCA updates, ensuring regulatory compliance.
• Handle allocation changes for system workflows.
• Build analysis and Management Information reports.

Product testing & data handling
• Process and validate type applications for product functionality testing.
• Set up and manage product testing spreadsheets for tracking and analysis.

IT support & administration
• Configure new starter builds, ensuring seamless onboarding for employees.
• Manage phone and email communications, offering IT and programme support.
• Respond to user tickets, troubleshooting issues efficiently.
• Conduct stock checks and ordering of IT equipment and necessary resources.
• Perform basic user administration, including access management and system configuration.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong Excel skills, including data analysis and reporting functions.
• Experience in IT support, programme operations, or system administration.
• Familiarity with Microsoft Dynamics and reporting tools.
• Analytical and problem-solving abilities.
• Knowledge of mortgage processes.
• Good communication and collaboration skills.

To be successful for the IT & Technical Support Analyst you will have some previous experience working within an IT role or you could be a graduate looking for your first role. You will ideally have experience with product development, system configuration, reporting, release management and IT operational tasks.
In return we can offer a salary up to £30k, discretionary annual bonus, a full benefits package and WFH options with the opportunity to learn and improve your skills within out IT department.

To be considered for this exciting opportunity please send us your CV asap for immediate consideration.

Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester

Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester.

MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week)

Role Purpose:

• You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's.

Job Role Responsibilities:

• • Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times.
  • Ensure all resolver groups are performing to the expected standard.
  • Resolving any exceptions that occur during the provisioning process within target SLA’s
  • In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities.
  • Reporting and management of potential incidents
  • Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction.
  • You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern
  • Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process
  • You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s
  • Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management.
  • Be proactive in identifying potential areas of development in MAP provisioning procedures.
  • Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience
  • Working to achieve SLA’s, quality standards and other KPI’s agreed
  • Technical support on all appropriate products in line with the MAP support scope
  • Own the resolution of customer issues in accordance with MAP processes and policies.
  • Liaise with internal and external parties and take ownership to investigate and resolve those issues
  • Effective time management ensuring tasks are effectively completed within deadlines.
  • Work within the relevant MAP policies e.g. Information Security
  • Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved
  • Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes
  • Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm
  • Be available to cover one week on call on a roster basis.

Experience / Skills / Knowledge / Qualifications:

• • Working within Telecoms, specifically Fibre related products
  • Customer Services Training/Experience
  • Working within a Service Support Environment
  • Using Service Desk applications

Benefits:

• 12 month contract
• Competitive rate
• Hybrid role

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

We are a well-established financial services organisation and an industry leader in our field of the buy to let mortgage sector based in Fleet, Hampshire. We have been established for over 10 years and are now seeking to recruit an IT & Technical Support Analyst to join our IT team. The role would suit candidates with some previous IT work experience seeking the next step in their career or a recent graduate in an IT related subject seeking the opportunity to build upon their qualifications.

The purpose of the role is to support mortgage product development, system configuration, reporting, release management and IT operational tasks. The role would suit candidates looking to build hands-on experience in an organisation undertaking constant and frequent change.

Working Monday to Friday 9am – 5pm with a salary up to £30k, we also offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more.

Working directly in the IT team, a team of 22, you will be responsible for: -
Data & product development
• Assist in mortgage product development.
• Contribute to letter development within mortgage systems.
• Execute month-end reporting, ensuring accurate data delivery.
• Manage and implement regional updates in Microsoft Dynamics.
• Process monthly FCA updates, ensuring regulatory compliance.
• Handle allocation changes for system workflows.
• Build analysis and Management Information reports.

Product testing & data handling
• Process and validate type applications for product functionality testing.
• Set up and manage product testing spreadsheets for tracking and analysis.

IT support & administration
• Configure new starter builds, ensuring seamless onboarding for employees.
• Manage phone and email communications, offering IT and programme support.
• Respond to user tickets, troubleshooting issues efficiently.
• Conduct stock checks and ordering of IT equipment and necessary resources.
• Perform basic user administration, including access management and system configuration.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong Excel skills, including data analysis and reporting functions.
• Experience in IT support, programme operations, or system administration.
• Familiarity with Microsoft Dynamics and reporting tools.
• Analytical and problem-solving abilities.
• Knowledge of mortgage processes.
• Good communication and collaboration skills.

To be successful for the IT & Technical Support Analyst you will have some previous experience working within an IT role or you could be a graduate looking for your first role. You will ideally have experience with product development, system configuration, reporting, release management and IT operational tasks.
In return we can offer a salary up to £30k, discretionary annual bonus, a full benefits package and WFH options with the opportunity to learn and improve your skills within out IT department.

To be considered for this exciting opportunity please send us your CV asap for immediate consideration.

• Provide Tier 2 and Tier 3 technical support to end-users, resolving complex hardware, software, and network issues.
• Diagnose, troubleshoot, and document technical problems encountered by customers.
• Escalate unresolved issues to appropriate internal teams (e.g., Development, Systems Administration) and manage follow-up until resolution.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff, sharing expertise and best practices.
• Monitor support queues and ensure service level agreements (SLAs) are consistently met.
• Participate in the evaluation and testing of new software and hardware releases.
• Identify recurring issues and propose solutions or workarounds to prevent future occurrences.
• Contribute to the improvement of support processes and customer service protocols.
• Communicate technical information clearly and concisely to both technical and non-technical audiences.
• Assist with system administration tasks as needed.
• Maintain accurate records of all support interactions and resolutions in the ticketing system.

• Minimum of 5 years of experience in a technical support or helpdesk role, with a strong emphasis on troubleshooting complex IT issues.
• In-depth knowledge of operating systems (Windows, macOS), networking protocols, and common software applications.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Strong analytical and problem-solving skills with a logical approach.
• Excellent communication and interpersonal skills, with a patient and customer-centric attitude.
• Ability to work independently and effectively in a hybrid team environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are highly desirable.
• Experience in scripting or basic programming is a plus.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex IT problems, ensuring minimal disruption to users.
• Document all support activities, resolutions, and procedures accurately.
• Train and mentor junior support staff, sharing technical expertise.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Identify trends in support requests and propose proactive solutions.
• Collaborate with IT infrastructure and development teams on system improvements.
• Manage user accounts, permissions, and access controls.
• Ensure timely and effective communication with clients regarding support issues.

• Proven experience in a technical support role, with at least 3 years at a senior level.
• Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and common business applications.
• Proficiency in troubleshooting hardware and software issues.
• Excellent analytical and problem-solving skills.
• Exceptional communication and customer service skills.
• Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are advantageous.
• Ability to work effectively in a hybrid remote and office-based environment.

More About The Role
Our Technical / Quality team are a very important team when it comes to Morrisons Manufacturing. It's down to them to ensure we're legally compliant from a food safety point of view. Our sites are super busy, ever-demanding and our standards are high - keeping our Technical team busy every day. 

Reporting to the Shift Technical Manager, you will:

• Monitor, control and audit the production process 
li>Ensure that conformity and non-conformity are communicated, followed up and closed off.
• Investigate any food safety incidents applying root cause analysis and ensure that the day to day site technical function is achieved
< i>Support the site management team during any external accreditation such as BRC and Morrisons manufacturing standards
• Ensure that the site production is supported during the launch of any new product line

About You
As well as a keen eye for detail you will also need:

• The confidence to challenge with a proactive and ‘can do’ attitude
• li>Good PC skills (especially Google)
• Food experience in a technical or similar type role. 
li>A HACCP qualification or a food safety qualification (ideally)

 
In return for your hard work we will offer you:

li>Six weeks holiday (including bank holidays) and a guaranteed day off that's important to you - whether that be a birthday, religious holiday or a special occasion  li>15% discount in our supermarkets and convenience stores available from the day you join us  li>Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised staff canteen 
li>Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Optional Payroll charity donations 
li>A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

About The Company
You’ll find a great big welcome here at Myton Food Group - the part of our business that looks after manufacturing, whilst maintaining strong roots within Morrisons Supermarkets.
At Myton Food Group, we have a legacy to be proud of. We’re British farming’s biggest single direct customer. We buy from highly valued suppliers. And we’re passionate about the quality of our food. Today, we have 19 manufacturing sites across the UK, where we pack and process fresh meats and fish, savoury and sweet pies, fruit and veg, flower bouquets, bread and lots more.
We really do stand out in the world of food manufacturing. But what we’re especially proud of is the way we all get stuck in and work as a team, in partnership across our supply chain. Read more about what we do at our Myton Food Group website.

More About The Role
Our Technical / Quality team are a very important team when it comes to Morrisons Manufacturing. It's down to them to ensure we're legally compliant from a food safety point of view. Our sites are super busy, ever-demanding and our standards are high - keeping our Technical team busy every day. 

Reporting to the Shift Technical Manager, you will:

• Monitor, control and audit the production process 
li>Ensure that conformity and non-conformity are communicated, followed up and closed off.
• Investigate any food safety incidents applying root cause analysis and ensure that the day to day site technical function is achieved
< i>Support the site management team during any external accreditation such as BRC and Morrisons manufacturing standards
• Ensure that the site production is supported during the launch of any new product line

About You
As well as a keen eye for detail you will also need:

• The confidence to challenge with a proactive and ‘can do’ attitude
• li>Good PC skills (especially Google)
• Food experience in a technical or similar type role. 
li>A HACCP qualification or a food safety qualification (ideally)

 
In return for your hard work we will offer you:

li>Six weeks holiday (including bank holidays) and a guaranteed day off that's important to you - whether that be a birthday, religious holiday or a special occasion  li>15% discount in our supermarkets and convenience stores available from the day you join us  li>Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised staff canteen 
li>Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Optional Payroll charity donations 
li>A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

About The Company
You’ll find a great big welcome here at Myton Food Group - the part of our business that looks after manufacturing, whilst maintaining strong roots within Morrisons Supermarkets.
At Myton Food Group, we have a legacy to be proud of. We’re British farming’s biggest single direct customer. We buy from highly valued suppliers. And we’re passionate about the quality of our food. Today, we have 19 manufacturing sites across the UK, where we pack and process fresh meats and fish, savoury and sweet pies, fruit and veg, flower bouquets, bread and lots more.
We really do stand out in the world of food manufacturing. But what we’re especially proud of is the way we all get stuck in and work as a team, in partnership across our supply chain. Read more about what we do at our Myton Food Group website.