4,736 Technical Fields jobs in the United Kingdom

• Provide remote technical support and troubleshooting for industrial machinery and equipment.
• Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools and analysis.
• Guide customers through troubleshooting steps and repair procedures via phone, video calls, and digital documentation.
• Document all technical issues, troubleshooting steps, and resolutions in the company's service management system.
• Collaborate with internal engineering and product teams to identify root causes of recurring issues and contribute to product improvements.
• Develop and maintain technical documentation, FAQs, and training materials for remote support.
• Identify opportunities for proactive maintenance and offer remote advisory services.
• Stay current with product updates, new technologies, and service best practices.
• Manage service requests and ensure timely resolution within agreed service level agreements (SLAs).
• Assist in the development and training of junior remote support staff.

• Proven experience (5+ years) as a Field Service Engineer, Technical Support Engineer, or similar role, with a strong emphasis on remote support capabilities.
• Extensive knowledge of mechanical, electrical, and potentially hydraulic/pneumatic systems in industrial settings.
• Proficiency with diagnostic software and remote access tools.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly to non-technical users.
• Experience in reading and interpreting technical manuals, schematics, and blueprints.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant technical certifications or a degree in Engineering (Mechanical, Electrical, or related field) is highly preferred.
• Experience with specific types of industrial equipment relevant to our client's product line is a significant advantage.
• Customer-focused mindset with a commitment to providing high-quality support.

• Providing remote expert-level technical support and troubleshooting for industrial machinery and systems.
• Developing and delivering remote training programs for field technicians and customers.
• Creating and maintaining detailed technical documentation, including manuals, guides, and FAQs.
• Analyzing service data to identify recurring issues and recommend product improvements or service enhancements.
• Collaborating with engineering and R&D teams to resolve complex product defects.
• Leading and mentoring junior field service engineers and remote support staff.
• Managing service requests and ensuring timely resolution according to service level agreements (SLAs).
• Utilizing remote access tools, video conferencing, and diagnostic software to diagnose and resolve issues.
• Performing root cause analysis for equipment failures and implementing preventative measures.
• Contributing to the development of remote support strategies and best practices.
• Ensuring adherence to safety protocols during remote guidance of on-site operations.

• Provide advanced remote technical support for complex electromechanical systems and industrial equipment.
• Diagnose equipment malfunctions and system failures through remote monitoring, data analysis, and guided troubleshooting.
• Develop and deliver clear, concise step-by-step instructions for on-site technicians or end-users to perform repairs and maintenance tasks.
• Create and update technical documentation, including troubleshooting guides, FAQs, and knowledge base articles.
• Analyze field service reports and customer feedback to identify recurring issues and suggest product or process improvements.
• Liaise with engineering, product development, and customer support teams to resolve technical challenges.
• Train and mentor junior remote support engineers and field technicians on complex issues.
• Manage remote diagnostic tools and software, ensuring their effective utilisation.
• Occasional travel may be required for critical escalations or complex installations, but the role is predominantly remote.

• A degree or HND/HNC in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
• Minimum of 7 years of experience in field service, technical support, or a similar engineering role, with a strong emphasis on troubleshooting complex systems.
• Proven experience with remote diagnostic tools, software, and communication technologies.
• Excellent understanding of electromechanical systems, industrial automation, and control systems.
• Strong analytical and logical reasoning skills.
• Exceptional verbal and written communication skills, with the ability to explain complex technical concepts.
• Proficiency in reading and interpreting technical drawings and schematics.
• Ability to remain calm and effective under pressure.
• Self-motivated and able to work autonomously in a remote setting.

Junior Service Engineer (Mechanical/ Field-Service)

28,000-32,000 + Training + Company Benefits + Company Vehicle

Brackley

Are you Junior Service Engineer with a Mechanical background looking to further your career within a world-leading business that offers extensive training within this niche industry and UK-wide travel?

Do you want to work for a highly established global company who service and maintain a range of highly technical and bespoke products? The work you do will have a positive impact on enhancing the quality, safety, and sustainability of food, animal feed, agriculture, and the environmental sector.

This varied role will be a mix of working across different customer sites and the company site and will consist of repairing, installing and maintaining laboratory instruments and equipment. This company is seeking a flexible person as hours of work vary, however standard working hours are Monday-Thursday 9-5, and 9-4 on Fridays.

This role would suit someone with experience in Mechanical Maintenance or Field Service and that's ready to take on a role where no two days are the same.

The Role:

• Maintenance, repairs and installations of laboratory equipment (instruments and equipment)
• Occasional travel to sites throughout the UK and Ireland
• Servicing of hydraulics, steam and vacuums
• Company vehicle provided

The Person:

• Full UK Driving Licence
• Mechanical Maintenance or Field Service Background
• Commutable to Brackley
• Willing to travel UK-wide

Mechanical, Maintenance, Field-Service, Laboratory, Equipment, Instruments, Brackley, Travel, Junior, Engineer, Engineering, Northamptonshire, Buckingham, Hydraulics, Steam, Vacuum

Reference Number: ABBH21538

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Junior Service Engineer (Mechanical/ Field-Service)

28,000-32,000 + Training + Company Benefits + Company Vehicle

Brackley

Are you Junior Service Engineer with a Mechanical background looking to further your career within a world-leading business that offers extensive training within this niche industry and UK-wide travel?

Do you want to work for a highly established global company who service and maintain a range of highly technical and bespoke products? The work you do will have a positive impact on enhancing the quality, safety, and sustainability of food, animal feed, agriculture, and the environmental sector.

This varied role will be a mix of working across different customer sites and the company site and will consist of repairing, installing and maintaining laboratory instruments and equipment. This company is seeking a flexible person as hours of work vary, however standard working hours are Monday-Thursday 9-5, and 9-4 on Fridays.

This role would suit someone with experience in Mechanical Maintenance or Field Service and that's ready to take on a role where no two days are the same.

The Role:

• Maintenance, repairs and installations of laboratory equipment (instruments and equipment)
• Occasional travel to sites throughout the UK and Ireland
• Servicing of hydraulics, steam and vacuums
• Company vehicle provided

The Person:

• Full UK Driving Licence
• Mechanical Maintenance or Field Service Background
• Commutable to Brackley
• Willing to travel UK-wide

Mechanical, Maintenance, Field-Service, Laboratory, Equipment, Instruments, Brackley, Travel, Junior, Engineer, Engineering, Northamptonshire, Buckingham, Hydraulics, Steam, Vacuum

Reference Number: ABBH21538

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

• Provide remote technical support and troubleshooting for complex equipment issues.
• Lead and mentor a team of field service engineers, offering technical guidance and support.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and repair manuals.
• Analyse service reports and customer feedback to identify recurring issues and implement preventative solutions.
• Conduct remote diagnostics and guide on-site engineers through complex repairs.
• Manage escalations and ensure timely resolution of critical technical problems.
• Contribute to product improvement by relaying customer feedback and technical insights to the R&D team.
• Develop and deliver remote technical training sessions to field engineers and customers.
• Ensure adherence to all safety protocols and company standards.
• Manage spare parts inventory and logistics for service operations.
• Stay current with the latest product updates and technological advancements.

• HND or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum of 6 years of experience in field service engineering or a related technical support role.
• Proven experience in diagnosing and repairing complex mechanical and electrical systems.
• Strong understanding of troubleshooting methodologies and diagnostic tools.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Demonstrated leadership or mentoring experience.
• Proficiency in using remote support tools and platforms.
• Ability to work independently and manage time effectively in a remote environment.
• Experience with (Specify relevant industry/product type, e.g., industrial machinery, medical devices) is highly desirable.
• This role is fully remote and supports our national operations, with the primary client base around Norwich, Norfolk, UK .

As a Finning Engineer you will receive:

• Salary £39,720 - £45,118
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Annual Tool Allowance
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retails discounts and other employee rewards)
• Life insurance
• Laptop and phone, van
• Industry leading CAT product training
• Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Main Job Functions

You will respond to customer’s field repair and service requests, diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on a variety of Caterpillar engines and generators.

Education and Experience

• LDV driving licence.
• Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or equivalent experience.
• Experience of a variety of gas and diesel engines, generators both LV and HV.

Knowledge

• Knowledge in the use of field-based diagnosis tools and equipment essential.
• Experience with assembly and disassembly of diesel engines and components
• Caterpillar large engine e.g. 3400, 3500, 3600 series engines, MWM, MAK series knowledge.
• Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or equivalent experience.  
• Experience of a variety of gas and diesel engines, generators both LV and HV.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

As a Finning Engineer you will receive:

• Salary £39,720 - £45,118
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Annual Tool Allowance
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retails discounts and other employee rewards)
• Life insurance
• Laptop and phone, van
• Industry leading CAT product training
• Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Main Job Functions

You will respond to customer’s field repair and service requests, diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on a variety of Caterpillar engines and generators.

Education and Experience

• LDV driving licence.
• Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or equivalent experience.
• Experience of a variety of gas and diesel engines, generators both LV and HV.

Knowledge

• Knowledge in the use of field-based diagnosis tools and equipment essential.
• Experience with assembly and disassembly of diesel engines and components
• Caterpillar large engine e.g. 3400, 3500, 3600 series engines, MWM, MAK series knowledge.
• Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or equivalent experience.  
• Experience of a variety of gas and diesel engines, generators both LV and HV.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.