1,054 Technical Guidance jobs in the United Kingdom
Technical Support
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Technical Support
Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.
Pay- 12.50 per hour -15.28 per hour (Dependant on experience)
Hours- Monday to Friday, 37.5 hours a week.
Benefits:
-Weekly pay
-Free on site parking
-Monday to Friday
-Working for a well established business in an exciting industry
Duties:
-Deliver exceptional customer service at all times and seek managerial support when necessary.
-Prioritise support requirements
-Answer technical help-line calls to provide customers with advice on products
-Identify customer needs, solving fault queries
-Product selection guidance
-Installation and programming advice
-Respond efficiently to email enquiries and call-back requests
-Record information about calls to improve service management
Requirements:
- Previous experience providing technical telephone support
- Previous experience in mechanical/engineering environment advantageous
- Great communication skills
- Proven experience working within a technical position
If you are interested, please call our branch on (phone number removed) or apply online today!
Should you require any support or assistance on your application, please contact your local Gi Group office directly.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Technical Support
Posted 8 days ago
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We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 4 days ago
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We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 18 days ago
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Location: Columbus, OH
Duration: 12 Months
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the
Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a
knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
Technical Support Engineer
Posted today
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Technical Support Engineer - MVHR & Heat Pumps
Salary: 45,000-50,000 + benefits
Location: London Bridge (Hybrid - office & home-based)
We are working with a small but rapidly growing manufacturer of MVHR (Mechanical Ventilation with Heat Recovery) systems and heat pumps, who are now seeking a Technical Support Engineer to join their expanding team.
In this role, you'll be providing responsive technical support to clients and partners, helping to ensure projects run smoothly and customers are fully supported. You will be the go-to contact for technical queries, troubleshooting, and guidance across the MVHR and heat pump range, with a particular focus on Exhaust Air Heat Pumps (EAHPs).
This is not a sales role, but you will work closely with commercial colleagues, so an ability to build strong customer relationships and communicate technical solutions clearly is key.
Key Responsibilities:
- Provide technical support on MVHR, heat pumps and EAHPs to clients, installers, and partners.
- Respond quickly to technical queries, troubleshooting, and fault resolution.
- Support product testing, commissioning, and ongoing performance improvements.
- Liaise with the sales/commercial team, offering technical expertise during customer discussions.
- Maintain up-to-date technical documentation and training materials.
About You:
- Experience with MVHR and heat pumps (EAHP experience desirable).
- Strong mechanical/engineering background - ideally a degree or equivalent in mechanical, building services, or HVAC engineering.
- Excellent communication skills - able to explain technical issues clearly and confidently.
- A proactive, customer-focused approach, with the ability to respond quickly and effectively.
What's on Offer:
- Salary circa 45,000-50,000 + benefits.
- Hybrid working (London Bridge office + home).
- Opportunity to join a small, innovative manufacturer at an exciting stage of growth.
If you are a Mechanical Site Manager with the required experience and certifications, please contact Lily at Tech-People on (phone number removed) , or email your CV to (url removed)
Tech-People is a leading recruitment agency in M&E and Construction. We are committed to building a diverse workforce that reflects the communities in which we operate.
Technical Support Engineer
Posted today
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Technical Support Engineer – Twister IT Solutions is looking for an experienced Technical Support Engineer to join us in this exciting permanent, full-time role based in East Tilbury, Essex.
About us:
Twister IT Solutions delivers expert IT support and services to businesses across the region. With a focus on cybersecurity, cloud solutions, and infrastructure, our dedicated team provides reliable, tailored technology solutions.
Fantastic company package include:
- Salary: Competitive salary ranging from £28,500 per annum depending on experience.
- Holiday: 20 days holiday per year. This excludes public holidays.
- Pension: The company is part of the government workplace pension scheme.
- Other: Opportunities for professional development and career progression
About the role:
As an experienced Technical Support Engineer , you will play a critical role in providing exceptional technical support and solutions to our clients. You will be the first line of assistance, addressing a variety of IT challenges, both remotely and onsite. Working hours for this role will be 09:00 – 17:00
Duties and Responsibilities include:
- Proactively manage and resolve technical support tickets, ensuring adherence to SLAs and high levels of customer satisfaction.
- Conduct onsite installations, diagnostics, and troubleshooting activities when remote support is not feasible.
- Perform regular checks on customer infrastructure, backups, and monitoring systems, taking action when necessary.
- Collaborate on IT projects and participate in the internal escalation process to assist fellow support staff.
- Maintain and update systems through routine maintenance, ensuring optimal performance for all clients.
About You:
As a Technical Support Engineer, you will be a driven and highly motivated individual with at least 3 years of experience in a technical support role within an MSP environment . You’ll bring strong technical skills in Microsoft Windows Server, Active Directory, and networking. Your hands-on experience in onsite support will make you an asset to the team. You’ll thrive in collaborative settings, building strong client relationships while staying ahead of emerging technologies to deliver exceptional IT solutions. Successful applicants will also hold a Full UK Driver’s License (Manual preferred for access to company van).
If you have the relevant skills and experience for this Technical Support Engineer role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Additional keywords: Technical Support Engineer, IT Support Engineer, Senior, Lead Technical Support Engineer, Senior Helpdesk Engineer, Technical Support Analyst, DNS, DHCP Administration, SQL, BitDefender, PSA, RMM, Document Management tools, Antivirus, SharePoint, MS Office 365, 1st Line Support, First Line Support
INDH
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Technical Support Engineer
Posted 2 days ago
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Job Description
An award winning Company, and a world leader in Environmental Test Solutions, are looking for a Technical Customer Support Engineer to provide pre and post sales technical support to customers while supporting the production test areas in fault finding and production resolution.
£46,350 per annum - and half day on Friday!
Comprehensive benefit package including generous pension contributions and private health
A good understanding of PLC/HMI control systems is essential.
If you do have a good all round electro-mechanical background and are looking to join a Company that invests heavily in their people, and are at the forefront in what they do, then we would like to hear from you!
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Technical Support Engineer
Posted 3 days ago
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Job Title: Technical Support (Mechanical)
Reports To: Mechanical Technical Specialist
Purpose of the Role
The purpose of the Technical Support (Mechanical) role is to assist the Technical Specialist in delivering all technical and compliance responsibilities, with a focus on mechanical systems and assets. This includes supporting day-to-day operations, maintenance activities, statutory compliance, technical issue resolution, and contractor coordination.
Key Responsibilities
- p>Assist in meeting technical and statutory compliance requirements, including but not limited to: pressure systems, water hygiene (L8), F-Gas, and medical gases.
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Coordinate inspections, scheduled maintenance, and remedial works in accordance with relevant regulations and Written Schemes of Examination.
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Serve as an Authorised Person (AP) for pressure systems, managing safe isolations and system shutdowns as required.
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Support operational responsibilities for boiler and steam-generating plant systems.
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Oversee and coordinate third-party mechanical contractors on-site, including water treatment, HVAC, combustion, and refrigerant management services.
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Provide technical support to the operations team, addressing routine issues and escalating complex faults to senior technical staff.
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Assist in the preparation and maintenance of compliance reports, documentation, and technical logbooks to ensure audit readiness.
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Participate in compliance audits and site inspections as required.
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Support sustainability and energy efficiency initiatives in collaboration with environmental teams.
Accountabilities
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Responsible for the delivery of mechanical support services in line with statutory, contractual, and safety requirements.
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Reports directly to the Mechanical Technical Specialist or designated technical authority.
Education & Training
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Desirable: HNC or equivalent qualification in Mechanical Engineering.
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Alternative: Time-served engineering apprenticeship or substantial relevant experience.
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Technical qualifications and certifications in relevant areas such as:
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Pressure Systems (AP)
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Boiler Operation Accreditation Scheme (BOAS)
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Legionella (L8) awareness
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HVAC systems
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Experience:
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Demonstrated experience managing isolations and mechanical works on pressure systems.
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Background in technical roles with mechanical responsibilities.
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Strong problem-solving and analytical skills.
Desirable:
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Experience in critical or regulated environments (e.g., pharmaceuticals, healthcare, data centres).
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Involvement in RCA and CAPA investigations.
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Experience assessing and appointing individuals for mechanical competencies.
Skills & Attributes
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Strong communication skills, both written and verbal.
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Client- and service-oriented, with a professional and confident approach.
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Highly organised with the ability to prioritise workload in a dynamic, high-pressure environment.
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Self-motivated, proactive, and committed to high standards of work and integrity.
Technical Support Engineer
Posted 5 days ago
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Job Description
Technical Support Engineer – Design Engineer – Construction – Roofing
Brooklyn Recruitment currently have an exciting role available for a Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer in the Chasetown area on the Staffordshire / West Midlands boarder. This role is with a well established company that very much has a family feel to it.
As Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer, you will be providing technical support both internally and externally. Your duties will include:
- Liaising with clients and internal departments with regards to specifications and regulations. li>The ability to read and alter Technical drawings.
- Creating and collating technical data specification for internal and external use.
- Responding to customer enquiries and complaints.
- Preparing drawings in AutoCAD.
- Supporting members of the Technical team with advice and knowledge.
- Being involved with Product Development.
- Preparing tool drawings.
- Site visits where needed.
- Other duties as required.
The company manufacture products for the roofing industry so experience and knowledge of the roofing and construction industry would be a great advantage to the Technical Support Engineer. You should also have an Engineering degree and be proficient in the use of AutoCAD. You should also have previously held a customer facing role and have a head for heights as this position will involve some site visits.
The hours of work for this Technical Support Engineer’s role are Mon – Thurs 8.45am – 5pm and Fri 8.30am-4.30pm.
In return for all of your hard work as Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer you will be rewarded with a generous salary, a fantastic bonus scheme, onsite parking and much more.
Keywords: Technical Support Engineer, Product Development Engineer, Design Engineer, Roofing, Construction, GRP, Staffordshire, West Midlands, Brownhills, Chasetown, Burntwood, Lichfield, Tamworth, Sutton Coldfield, Cannock, AutoCAD, ACAD, Solidworks
Technical Support Engineer
Posted 8 days ago
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Job Description
Job Title: Technical Support Engineer
Location: Hull
Salary: Up to 28,000 DOE
Job type: Permanent / Full Time - 40 Hrs. Mon-Fri
About the role:
We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for a Support Engineer to join our growing Technical Support team.
The applicant must have experience working in a 1st line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full UK driving license and access to a vehicle insured for business use is required. A minimum of 1 years' experience working within managed services support is desirable.
The successful candidate will be involved in the day-to-day support of our client base at a 1st line level. Client facing installations will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness.
You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients.
It is expected that the successful candidate will take part in the on-call rota after being in employment for 6 months.
Key Requirements:
Essential
- Efficiently troubleshooting IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or remotely
- Help troubleshoot and manage the resolution of issues with the assistance of third-party vendors
- Take ownership of, prioritise and keep users informed of ticket progress
- Show excellent understanding of Cyber Security principles
- Ability to perform maintenance and configuration tasks on switches, firewalls and wireless equipment
- Knowledge of TCP/IP fundamentals, and network management
- Understanding of networking components (i.e. VPN, LAN, WAN, VLAN, DNS and DHCP)
- A comprehensive understanding of Microsoft Operating Systems
- Experience with industry standard firewalls (preferably SonicWALL) or equivalent
- Excellent interpersonal skills with the ability to communicate effectively at all levels
- Conversant with Microsoft 365 products
- Customer focused with outstanding customer empathy
- Hold a full UK driving license
- Ability to commute to head office: HU7 0AE
Desirable
- Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments
- Experience of administering Active Directory and GPO
- Experience delivering client facing IT projects through to completion
- Microsoft Hyper-V Management
- Exposure to VOIP systems and principles
- Exposure to Web Hosting and DNS
- Exposure to Microsoft Azure
- Exposure to Apple and Linux Operating Systems
- Exposure to Remote Desktop Services
- Microsoft 365 Certified (Preferably Microsoft 365 Certified: Administrator Expert)
Benefits:
- Enhanced Pension Scheme
- 22 days annual leave (plus bank holidays and continuous service reward)
- Company commission + bonus scheme
- A company culture that promotes work life balance
- Continued learning and development
- Access to mental health support
Please click the APPLY button to send your CV and covering letter for this role.
Candidates with the relevant experience and job titles of; Senior IT Support Engineer, 2nd Line IT Support Engineer, Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, ICT Officer may be suitable for this role.