53 Technical jobs in Portsmouth

• To troubleshoot and resolve complex issues and escalations - 2nd level support 
• To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
• Acting as a first point of contact for customer calls
• Use the internal system to log and update calls
• To support with software related issues
• Providing regular updates when required to relevant parties- both internally and to customers
• Acting as an escalation point to resolve and troubleshoot complex issues
• Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
• Participate in both functional and technical training
• Documenting all aspects of the work using the internal system
• Collaborate with 3rd party supplier
• To participate with client monthly meetings and reviews 
• To provide support to customers from start to completion
• Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
• Support with the roll out of new software/hardware releases

• 2 years + in technical helpdesk support role. 
• To be self-motivated and a contributing member of the team
• Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
• Good time management.
• Ability to work under pressure.
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Excellent Customer Service Skills
• Technical skills in SQL and database management. (preferred)
• Good understanding of Payment systems & Processes (preferred)
• Working knowledge of Windows operating systems from Windows 7 onwards
• Basic networking knowledge
• A good understanding of IT based systems
• Problem analysis/problem solving
• Must be able to communicate effectively with all levels of users.
• Great problem-solving skills and a desire to achieve
• High level of knowledge and understanding of Windows Operating Systems

• To troubleshoot and resolve complex issues and escalations - 2nd level support 
• To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
• Acting as a first point of contact for customer calls
• Use the internal system to log and update calls
• To support with software related issues
• Providing regular updates when required to relevant parties- both internally and to customers
• Acting as an escalation point to resolve and troubleshoot complex issues
• Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
• Participate in both functional and technical training
• Documenting all aspects of the work using the internal system
• Collaborate with 3rd party supplier
• To participate with client monthly meetings and reviews 
• To provide support to customers from start to completion
• Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
• Support with the roll out of new software/hardware releases

• 2 years + in technical helpdesk support role. 
• To be self-motivated and a contributing member of the team
• Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
• Good time management.
• Ability to work under pressure.
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Excellent Customer Service Skills
• Technical skills in SQL and database management. (preferred)
• Good understanding of Payment systems & Processes (preferred)
• Working knowledge of Windows operating systems from Windows 7 onwards
• Basic networking knowledge
• A good understanding of IT based systems
• Problem analysis/problem solving
• Must be able to communicate effectively with all levels of users.
• Great problem-solving skills and a desire to achieve
• High level of knowledge and understanding of Windows Operating Systems

Summary:

RGL is one of the leading water jetting companies in the UK and have been providing water jetting solutions to customers in a diverse range of industrial sectors for over 40 years. Due to ongoing success, we are actively seeking an additional Technical Officer (Fitter) to join our busy workshop department based near Romsey in the South of England.

Technical Officers play an important role in the company by ensuring equipment and plant are maintained, safe, and ready for our Jetting Operators to use on the next job.

Normal hours of work are 8.00 to 17.00 Monday to Friday however flexibility to work outside of these hours to effectively support operational needs is a requirement of the role holder.

Skills, Knowledge and Experience

The role would ideally suit someone from a military or engineering background with experience of diesel fitting and maintenance. Good hands on experience coupled with a mechanical aptitude, can do attitude and ability to follow company policies and procedures are essential to the success of the role holder.

An understanding/practical experience of basic electrical systems as well as fabrication/engineering techniques (welding, turning, grinding etc) will be required, as will an ability to diagnose faults and make the necessary repairs against the diagnosis.

The role holder will be required to play an active role in the running of the workshop and yard and will be involved in the moving of plant and the lifting equipment. Therefore, the role holder will need to be physically fit and able to work in all weathers.

There may be a need for the role holder to travel and occasionally stay away from home to attend breakdowns, deliver equipment and provide technical support to site teams located all over the UK. For this reason, a full clean driving licence is essential preferably with the ability to tow. A HGV licence is desirable but applicants who do not hold an HGV licence will be considered.

The ability/licence to drive a forklift truck is desirable as is a CSCS and/or CCNSG Cards, however these are not essential to apply for the role as training will be provided.

Principal accountabilities

• Carries out pre delivery inspection and servicing of plant and equipment and ensures that records are updated accordingly
• Diagnoses and rectifies technical faults/ breakdowns
• Takes part in projects as and when required to do so by the Workshop Team Leader or Technical Operations Manager
• Ensures that all equipment is maintained, serviced and correctly stored
• Ensuring a safe, healthy, and compliant working environment
• Supports continuous improvement and LEAN practices
• Supporting the jetting teams on breakdowns and or deliveries as well as taking turns on the duty technical support rota
• Perform other duties in the best interest of the business including but not limited to Jetting Operations, duty fitter and driving details.

Key Success Factors

• Keeps plant and machinery in tip top condition thus minimising breakdowns
• Able to diagnose and repair faults to minimise downtime
• Is an integrated part of the workshop team and promotes a can-do attitude
• Plant and equipment is successfully maintained and serviced
• Ability to work to deadlines without compromising quality
• Relevant workshop administration is carried out efficiently and accurately
• Must be adaptable to a fast-paced environment with the flexibility to work outside of normal hours and be part of the technical support weekend on call rota

Benefits

Pension, company performance related success share, Employee Assistance Program, opportunity to travel, on site parking, 23 days paid holiday pro rata plus bank holidays.

Equality & Diversity Statement

We are an equal opportunities employer and welcome applications from individuals of all backgrounds, abilities, and experiences. We are committed to creating an inclusive workplace where everyone is respected and valued.

Summary:

RGL is one of the leading water jetting companies in the UK and have been providing water jetting solutions to customers in a diverse range of industrial sectors for over 40 years. Due to ongoing success, we are actively seeking an additional Technical Officer (Fitter) to join our busy workshop department based near Romsey in the South of England.

Technical Officers play an important role in the company by ensuring equipment and plant are maintained, safe, and ready for our Jetting Operators to use on the next job.

Normal hours of work are 8.00 to 17.00 Monday to Friday however flexibility to work outside of these hours to effectively support operational needs is a requirement of the role holder.

Skills, Knowledge and Experience

The role would ideally suit someone from a military or engineering background with experience of diesel fitting and maintenance. Good hands on experience coupled with a mechanical aptitude, can do attitude and ability to follow company policies and procedures are essential to the success of the role holder.

An understanding/practical experience of basic electrical systems as well as fabrication/engineering techniques (welding, turning, grinding etc) will be required, as will an ability to diagnose faults and make the necessary repairs against the diagnosis.

The role holder will be required to play an active role in the running of the workshop and yard and will be involved in the moving of plant and the lifting equipment. Therefore, the role holder will need to be physically fit and able to work in all weathers.

There may be a need for the role holder to travel and occasionally stay away from home to attend breakdowns, deliver equipment and provide technical support to site teams located all over the UK. For this reason, a full clean driving licence is essential preferably with the ability to tow. A HGV licence is desirable but applicants who do not hold an HGV licence will be considered.

The ability/licence to drive a forklift truck is desirable as is a CSCS and/or CCNSG Cards, however these are not essential to apply for the role as training will be provided.

Principal accountabilities

• Carries out pre delivery inspection and servicing of plant and equipment and ensures that records are updated accordingly
• Diagnoses and rectifies technical faults/ breakdowns
• Takes part in projects as and when required to do so by the Workshop Team Leader or Technical Operations Manager
• Ensures that all equipment is maintained, serviced and correctly stored
• Ensuring a safe, healthy, and compliant working environment
• Supports continuous improvement and LEAN practices
• Supporting the jetting teams on breakdowns and or deliveries as well as taking turns on the duty technical support rota
• Perform other duties in the best interest of the business including but not limited to Jetting Operations, duty fitter and driving details.

Key Success Factors

• Keeps plant and machinery in tip top condition thus minimising breakdowns
• Able to diagnose and repair faults to minimise downtime
• Is an integrated part of the workshop team and promotes a can-do attitude
• Plant and equipment is successfully maintained and serviced
• Ability to work to deadlines without compromising quality
• Relevant workshop administration is carried out efficiently and accurately
• Must be adaptable to a fast-paced environment with the flexibility to work outside of normal hours and be part of the technical support weekend on call rota

Benefits

Pension, company performance related success share, Employee Assistance Program, opportunity to travel, on site parking, 23 days paid holiday pro rata plus bank holidays.

Equality & Diversity Statement

We are an equal opportunities employer and welcome applications from individuals of all backgrounds, abilities, and experiences. We are committed to creating an inclusive workplace where everyone is respected and valued.