21 Technical Leadership jobs in the United Kingdom

Project Coordinator, Leadership Consulting

London, London Heidrick & Struggles

Posted today

Job Viewed

Tap Again To Close

Job Description

SUMMARY: Responsible for project coordination and performing various administrative functions for multiple client accounts/projects. Partners with Project Managers to assist in execution of various deliverables and management of engagements. Thrives in a team environment to meet production goals, schedule meeting, maintain processes and manage daily work flow. Responsible for all deliverables within client engagements. It is an essential business support role and will suit someone who has excellent numerical skills, an understanding of profit and loss, and fantastic relationship building skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned) To provide a varied project portfolio support service to the Heidrick Consulting business, including: • Owning the full lifecycle management of smaller internal projects or client engagements (i.e., smaller sized assessment work, single workshop/session engagements, etc.). This includes building and managing a project plan tracking work in progress with the account team, creating billing schedules, dealing with Finance team on invoicing of fees and expenses, and could include opportunity logging, supporting proposal creation (overseen by Project Manager). Supports Project Manager or other Coordinators in set up and management of engagement with client PMO by attending meetings and managing tasks. Provide administrative and technical support to client teams throughout the lifecycle of the engagement. Manage day-to-day operational aspects of assigned projects. Supporting other Project Coordinators or Managers on delivery of larger projects as required, enabling us to respond quickly to client demand. Use a variety of software tools to administer and support all aspects of client engagement(s) Collaboration with Project and Product Managers and others to ensure high quality production and logistics of deliverables Format and edit client facing and operational documents, including creation of templates and branding adherence. Understanding HC tools and managing and administering to clients as required Responsible for final assembly and quality of printed and electronic media. Training – assisting with training of new hires as appropriate. Scheduling internal and external meetings using MS Outlook. Available to work Monday through Friday during normal office hours (for US only). SKILLS NECESSARY TO SUCCEED: Knowledge of project management methodologies and is able to create project plans with some support for internal or client projects/engagements Excellent client services skills: clear communication, knowledge of all products and services, responsive to all needs, ability to troubleshoot with some support. Excellent attention to detail as well as organizational, planning and time management skills; proficient at meeting deadlines, including tight deadlines and working on multiple projects in a fast paced and challenging environment. Flexible with a ‘can do’ attitude and passion for delivery. Pro-active and logical thinking with creative and collaborative problem-solving ability. Good communication, negotiation and numerical skills. Aptitude to work well with others and delegate as appropriate. Proficient in Excel, PowerPoint, Word and Project Management software. Excellent stakeholder management skills at all levels. EXPERIENCE: Minimum of 3 years’ experience in a similar corporate environment role. Proven record in delivering successful projects, without close supervision. Degree qualification preferred. Professional qualifications in project management preferred, e.g. PRINCE2/PMP equivalent.
This advertiser has chosen not to accept applicants from your region.

Project Coordinator, Leadership Consulting

London, London Heidrick & Struggles

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

SUMMARY:

Responsible for project coordination and performing various administrative functions for multiple

client accounts/projects. Partners with Project Managers to assist in execution of various

deliverables and management of engagements. Thrives in a team environment to meet production

goals, schedule meeting, maintain processes and manage daily work flow. Responsible for all

deliverables within client engagements. It is an essential business support role and will suit

someone who has excellent numerical skills, an understanding of profit and loss, and fantastic

relationship building skills.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned)


To provide a varied project portfolio support service to the Heidrick Consulting business, including:

  • • Owning the full lifecycle management of smaller internal projects or client engagements (i.e., smaller sized assessment work, single workshop/session engagements, etc.). This includes building and managing a project plan tracking work in progress with the account team, creating billing schedules, dealing with Finance team on invoicing of fees and expenses, and could include opportunity logging, supporting proposal creation (overseen by Project Manager).
  • Supports Project Manager or other Coordinators in set up and management of engagement with client PMO by attending meetings and managing tasks.
  • Provide administrative and technical support to client teams throughout the lifecycle of the engagement.
  • Manage day-to-day operational aspects of assigned projects.
  • Supporting other Project Coordinators or Managers on delivery of larger projects as required, enabling us to respond quickly to client demand.
  • Use a variety of software tools to administer and support all aspects of client engagement(s)
  • Collaboration with Project and Product Managers and others to ensure high quality production and logistics of deliverables
  • Format and edit client facing and operational documents, including creation of templates and branding adherence.
  • Understanding HC tools and managing and administering to clients as required
  • Responsible for final assembly and quality of printed and electronic media.
  • Training – assisting with training of new hires as appropriate.
  • Scheduling internal and external meetings using MS Outlook.
  • Available to work Monday through Friday during normal office hours (for US only).


SKILLS NECESSARY TO SUCCEED:

  • Knowledge of project management methodologies and is able to create project plans with some support for internal or client projects/engagements
  • Excellent client services skills: clear communication, knowledge of all products and services, responsive to all needs, ability to troubleshoot with some support.
  • Excellent attention to detail as well as organizational, planning and time management skills; proficient at meeting deadlines, including tight deadlines and working on multiple projects in a fast paced and challenging environment.
  • Flexible with a ‘can do’ attitude and passion for delivery.
  • Pro-active and logical thinking with creative and collaborative problem-solving ability.
  • Good communication, negotiation and numerical skills.
  • Aptitude to work well with others and delegate as appropriate.
  • Proficient in Excel, PowerPoint, Word and Project Management software.
  • Excellent stakeholder management skills at all levels.


EXPERIENCE:

  • Minimum of 3 years’ experience in a similar corporate environment role.
  • Proven record in delivering successful projects, without close supervision.
  • Degree qualification preferred.
  • Professional qualifications in project management preferred, e.g. PRINCE2/PMP equivalent.
This advertiser has chosen not to accept applicants from your region.

Project Coordinator, Leadership Consulting

Heidrick & Struggles

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

SUMMARY:

Responsible for project coordination and performing various administrative functions for multiple

client accounts/projects. Partners with Project Managers to assist in execution of various

deliverables and management of engagements. Thrives in a team environment to meet production

goals, schedule meeting, maintain processes and manage daily work flow. Responsible for all

deliverables within client engagements. It is an essential business support role and will suit

someone who has excellent numerical skills, an understanding of profit and loss, and fantastic

relationship building skills.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned)


To provide a varied project portfolio support service to the Heidrick Consulting business, including:

  • • Owning the full lifecycle management of smaller internal projects or client engagements (i.e., smaller sized assessment work, single workshop/session engagements, etc.). This includes building and managing a project plan tracking work in progress with the account team, creating billing schedules, dealing with Finance team on invoicing of fees and expenses, and could include opportunity logging, supporting proposal creation (overseen by Project Manager).
  • Supports Project Manager or other Coordinators in set up and management of engagement with client PMO by attending meetings and managing tasks.
  • Provide administrative and technical support to client teams throughout the lifecycle of the engagement.
  • Manage day-to-day operational aspects of assigned projects.
  • Supporting other Project Coordinators or Managers on delivery of larger projects as required, enabling us to respond quickly to client demand.
  • Use a variety of software tools to administer and support all aspects of client engagement(s)
  • Collaboration with Project and Product Managers and others to ensure high quality production and logistics of deliverables
  • Format and edit client facing and operational documents, including creation of templates and branding adherence.
  • Understanding HC tools and managing and administering to clients as required
  • Responsible for final assembly and quality of printed and electronic media.
  • Training – assisting with training of new hires as appropriate.
  • Scheduling internal and external meetings using MS Outlook.
  • Available to work Monday through Friday during normal office hours (for US only).


SKILLS NECESSARY TO SUCCEED:

  • Knowledge of project management methodologies and is able to create project plans with some support for internal or client projects/engagements
  • Excellent client services skills: clear communication, knowledge of all products and services, responsive to all needs, ability to troubleshoot with some support.
  • Excellent attention to detail as well as organizational, planning and time management skills; proficient at meeting deadlines, including tight deadlines and working on multiple projects in a fast paced and challenging environment.
  • Flexible with a ‘can do’ attitude and passion for delivery.
  • Pro-active and logical thinking with creative and collaborative problem-solving ability.
  • Good communication, negotiation and numerical skills.
  • Aptitude to work well with others and delegate as appropriate.
  • Proficient in Excel, PowerPoint, Word and Project Management software.
  • Excellent stakeholder management skills at all levels.


EXPERIENCE:

  • Minimum of 3 years’ experience in a similar corporate environment role.
  • Proven record in delivering successful projects, without close supervision.
  • Degree qualification preferred.
  • Professional qualifications in project management preferred, e.g. PRINCE2/PMP equivalent.
This advertiser has chosen not to accept applicants from your region.

Project Coordinator, Leadership Consulting

London, London Heidrick & Struggles

Posted today

Job Viewed

Tap Again To Close

Job Description

SUMMARY: Responsible for project coordination and performing various administrative functions for multiple client accounts/projects. Partners with Project Managers to assist in execution of various deliverables and management of engagements. Thrives in a team environment to meet production goals, schedule meeting, maintain processes and manage daily work flow. Responsible for all deliverables within client engagements. It is an essential business support role and will suit someone who has excellent numerical skills, an understanding of profit and loss, and fantastic relationship building skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned) To provide a varied project portfolio support service to the Heidrick Consulting business, including: • Owning the full lifecycle management of smaller internal projects or client engagements (i.e., smaller sized assessment work, single workshop/session engagements, etc.). This includes building and managing a project plan tracking work in progress with the account team, creating billing schedules, dealing with Finance team on invoicing of fees and expenses, and could include opportunity logging, supporting proposal creation (overseen by Project Manager). Supports Project Manager or other Coordinators in set up and management of engagement with client PMO by attending meetings and managing tasks. Provide administrative and technical support to client teams throughout the lifecycle of the engagement. Manage day-to-day operational aspects of assigned projects. Supporting other Project Coordinators or Managers on delivery of larger projects as required, enabling us to respond quickly to client demand. Use a variety of software tools to administer and support all aspects of client engagement(s) Collaboration with Project and Product Managers and others to ensure high quality production and logistics of deliverables Format and edit client facing and operational documents, including creation of templates and branding adherence. Understanding HC tools and managing and administering to clients as required Responsible for final assembly and quality of printed and electronic media. Training – assisting with training of new hires as appropriate. Scheduling internal and external meetings using MS Outlook. Available to work Monday through Friday during normal office hours (for US only). SKILLS NECESSARY TO SUCCEED: Knowledge of project management methodologies and is able to create project plans with some support for internal or client projects/engagements Excellent client services skills: clear communication, knowledge of all products and services, responsive to all needs, ability to troubleshoot with some support. Excellent attention to detail as well as organizational, planning and time management skills; proficient at meeting deadlines, including tight deadlines and working on multiple projects in a fast paced and challenging environment. Flexible with a ‘can do’ attitude and passion for delivery. Pro-active and logical thinking with creative and collaborative problem-solving ability. Good communication, negotiation and numerical skills. Aptitude to work well with others and delegate as appropriate. Proficient in Excel, PowerPoint, Word and Project Management software. Excellent stakeholder management skills at all levels. EXPERIENCE: Minimum of 3 years’ experience in a similar corporate environment role. Proven record in delivering successful projects, without close supervision. Degree qualification preferred. Professional qualifications in project management preferred, e.g. PRINCE2/PMP equivalent.
This advertiser has chosen not to accept applicants from your region.

Senior Associate or Associate Project Manager - Leadership Role

Beach Baker

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

A highly successful Global Property Consultancy has recently instructed Beach Baker to recruit a senior level Project Manager or Projects Building Surveyor within their busy Bristol office.


Role Features:


  • Office based in the City Centre.
  • Part of a Project Management & Building Surveying team of 35 people (all based in Bristol).
  • Managing commercial sector projects (very little public sector work).
  • Working with ‘Grade-A’ clients.
  • Contract work typically ranges between £5M to £50M.
  • Social and people focused organisation.


So where will you be working and what’s in it for you?


  • Fantastic office location with easy access to local amenities including Cabot Circus, Clifton and Harbourside. It also has a modern staff gym, several break out working areas, showers, cycle facilities and may more! The team generally work in the office 2-days a week and the rest on-site and WFH.
  • Working within one of the largest Project Management & Building Surveying teams in the region (many have worked for the business for 10+ years), therefore you will be fully supported by a great network of people. The team are well respected in the industry, so you have a chance to work with some of the best people in the field.
  • Working with some of the best clients in the market (mainly pension funds) who are continuing to invest in property, meaning a busy pipeline of work for the rest of 2025 and beyond.
  • Interesting spread of projects and will not be pigeon-holed in one area, however the business is also happy to support someone who wants specilaise or create their own niche in a particular sector. So, this role would be great for someone who hasn’t had the chance to really make a role their own, this is your chance.
  • Managing high level commercial projects that will have a positive impact the local area.
  • Regular social and networking events including monthly pay day drinks (paid by company), quarterly meals, annual company event with all UK employees, Christmas office party and charity days.


Employee Benefits:


Car allowance (amount depending on level), discretionary bonus (the only time bonuses have not been paid out was back in the Credit Crunch in 2008 and 2020 due to COVID-19), 30 days annual leave plus birthday off if it falls on a weekday, private medical insurance, life insurance, Company laptop and mobile phone, RICS membership fees, Salary sacrifice benefits scheme and many more.


Candidate:


Ideally, the candidate will hold MRICS or MCIOB accreditation. The hiring manager is open to individuals from commercial, construction consultancy, or client-side backgrounds. The role suits someone with aspirations to take on line management responsibilities and grow into a leadership position, ultimately heading up the project management department.


Your application will be dealt with in the strictest confidence by Matthew Clackson. Please call our office on or alternatively send your CV (at this stage do not worry if it’s not up-to-date) directly to , and for many more property jobs please visit our website .

This advertiser has chosen not to accept applicants from your region.

Senior Associate or Associate Project Manager - Leadership Role

Bristol, South West Beach Baker

Posted today

Job Viewed

Tap Again To Close

Job Description

A highly successful Global Property Consultancy has recently instructed Beach Baker to recruit a senior level Project Manager or Projects Building Surveyor within their busy Bristol office. Role Features: Office based in the City Centre. Part of a Project Management & Building Surveying team of 35 people (all based in Bristol). Managing commercial sector projects (very little public sector work). Working with ‘Grade-A’ clients. Contract work typically ranges between £5M to £50M. Social and people focused organisation. So where will you be working and what’s in it for you? Fantastic office location with easy access to local amenities including Cabot Circus, Clifton and Harbourside. It also has a modern staff gym, several break out working areas, showers, cycle facilities and may more! The team generally work in the office 2-days a week and the rest on-site and WFH. Working within one of the largest Project Management & Building Surveying teams in the region (many have worked for the business for 10 years), therefore you will be fully supported by a great network of people. The team are well respected in the industry, so you have a chance to work with some of the best people in the field. Working with some of the best clients in the market (mainly pension funds) who are continuing to invest in property, meaning a busy pipeline of work for the rest of 2025 and beyond. Interesting spread of projects and will not be pigeon-holed in one area, however the business is also happy to support someone who wants specilaise or create their own niche in a particular sector. So, this role would be great for someone who hasn’t had the chance to really make a role their own, this is your chance. Managing high level commercial projects that will have a positive impact the local area. Regular social and networking events including monthly pay day drinks (paid by company), quarterly meals, annual company event with all UK employees, Christmas office party and charity days. Employee Benefits: Car allowance (amount depending on level), discretionary bonus (the only time bonuses have not been paid out was back in the Credit Crunch in 2008 and 2020 due to COVID-19), 30 days annual leave plus birthday off if it falls on a weekday, private medical insurance, life insurance, Company laptop and mobile phone, RICS membership fees, Salary sacrifice benefits scheme and many more. Candidate: Ideally, the candidate will hold MRICS or MCIOB accreditation. The hiring manager is open to individuals from commercial, construction consultancy, or client-side backgrounds. The role suits someone with aspirations to take on line management responsibilities and grow into a leadership position, ultimately heading up the project management department. Your application will be dealt with in the strictest confidence by Matthew Clackson. Please call our office on or alternatively send your CV (at this stage do not worry if it’s not up-to-date) directly to , and for many more property jobs please visit our website .
This advertiser has chosen not to accept applicants from your region.

Senior Director, Technical Product Management

Smarsh

Posted today

Job Viewed

Tap Again To Close

Job Description

Senior Director, Technical Product Management – Fabric The Mission At Smarsh, our mission is to empower our product and engineering teams to build, ship, and run world-class software with velocity and confidence. We're seeking a visionary Senior Director of Product Management to lead the charge for the Smarsh Fabric , the intelligent platform engineering ecosystem that forms the backbone of our entire product portfolio. The Fabric is a foundational, standalone capability that underpins all product innovation at Smarsh, and this is a role for a technical leader who has lived the engineering experience and is driven to solve its most complex challenges. This is more than a role; it's an opportunity to shape the future of developer innovation at Smarsh. You will own the strategy for a sophisticated internal platform that includes our Internal Developer Platform (IDP) , core Application & AI Services , and automated Governance & Controls . Your leadership will directly impact our ability to innovate faster, operate more efficiently, and deliver exceptional value to our customers. If you are a leader who is passionate about building products for developers, obsessed with creating elegant platform experiences, and excited by the potential of AI to transform the engineering lifecycle, we want to talk to you. What You'll Do Champion the Vision: Define, evangelize, and drive the strategic vision and multi-year roadmap for the Smarsh Fabric as the company's core operating system for innovation, aligning platform capabilities with executive-level business goals and product strategy. Forge a Leadership Dyad: Form a tight, strategic partnership with the VP of Engineering for Fabric. Together, you will co-own the vision, strategy, and execution for the entire Fabric organization, ensuring the product roadmap and engineering capabilities are developed in lockstep. Enable AI-Powered Development: Spearhead the integration of AI/ML capabilities and GenAI tooling into the developer platform, creating an intelligent "co-pilot" experience that accelerates innovation and reduces cognitive load for our engineering teams. Lead a World-Class Product Team: Hire, mentor, and lead a high-performing team of technical product managers, fostering a culture of ownership, data-driven decision-making, and deep customer empathy (for our internal developers). Deliver a World-Class Developer Experience: Move beyond a simple "paved road." You will treat the platform as a product, relentlessly focused on delivering a world-class developer experience with a measurable return on investment. This means instrumenting, analyzing, and optimizing engineering tooling to demonstrably reduce cognitive load and accelerate innovation. Drive Cross-Functional Alignment: Act as the evangelist for the Fabric, influencing product leaders across Smarsh to adopt platform services and contribute to the overall vision. You will be the primary advocate for the platform's value proposition to your peers. Be the Voice of the Developer: Live and breathe the developer experience, using product discovery, UX research, and direct feedback to eliminate friction and build tools that engineers love to use. How We Measure Success Your success will be measured by the direct impact you have on our engineering organization and the business: Developer Velocity: A measurable increase in the speed and ease with which teams can deliver value to customers. Platform Stability & Quality: A reduction in engineering toil and lower Mean Time to Resolution (MTTR) for all applications running on the Fabric. Cost Efficiency: A lower total cost of ownership (TCO) for our cloud infrastructure, achieved through intelligent automation and FinOps tooling. Security & Compliance: A best-in-class, "secure by default" posture that simplifies compliance for our product teams. Innovation & AI Adoption: The successful rollout and adoption of new AI-driven tools and platform capabilities that unlock new product opportunities. Who You Are A Proven Platform Leader: You have 10 years of experience in product management, with a significant portion spent leading platform, infrastructure, or developer-focused products. You have at least 7 years of experience building and managing strong, effective teams. An Engineer's Product Leader: Your technical credibility is non-negotiable. You have a deep, hands-on command of the modern cloud-native landscape (Kubernetes, AWS, CI/CD, Observability) and a background in software engineering or architecture. You don't just talk the talk; you can hold your own in complex architectural debates, gain the respect of top-tier engineers, and ensure the product vision is technically sound and achievable. A Strategic Business Thinker: You are as comfortable presenting a multi-year financial model to the CFO as you are debating API design with your engineering counterparts. You connect platform investments to clear business outcomes and can articulate the value of a foundational platform as a core business asset, not just a cost center. A Strategic Product Practitioner: You are a student of modern product management and can skillfully balance strategy-centric and customer-centric approaches. You excel at leading empowered teams through continuous product discovery and delivery, ensuring that what we build is not only valuable and usable for our developers but also feasible and aligned with Smarsh's strategic goals. You have a track record of making high-stakes decisions using a blend of quantitative data and qualitative insights. An Exceptional Communicator: You can articulate a complex technical vision to a wide range of audiences, from the C-suite to individual contributors, inspiring action and alignment along the way. Preferred Qualifications Hands-on experience building and scaling large-scale SaaS platforms. Significant hands-on experience with AWS services across compute, storage, networking, and observability. Deep expertise in one or more of the following domains: Big Data, Enterprise Security, FinOps, or applied AI/ML in an engineering context. Proven experience managing terabyte-scale SQL and NoSQL databases in production environments. Experience building and contributing to an open-source community or creating content to attract technical talent. Familiarity with product discovery tools (e.g., JIRA Product Discovery, Dovetail) and product-led growth methodologies.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Technical leadership Jobs in United Kingdom !

Senior Director, Technical Product Management

Smarsh

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Senior Director, Technical Product Management – Fabric



The Mission


At Smarsh, our mission is to empower our product and engineering teams to build, ship, and run world-class software with velocity and confidence. We're seeking a visionary Senior Director of Product Management to lead the charge for the Smarsh Fabric , the intelligent platform engineering ecosystem that forms the backbone of our entire product portfolio. The Fabric is a foundational, standalone capability that underpins all product innovation at Smarsh, and this is a role for a technical leader who has lived the engineering experience and is driven to solve its most complex challenges.


This is more than a role; it's an opportunity to shape the future of developer innovation at Smarsh. You will own the strategy for a sophisticated internal platform that includes our Internal Developer Platform (IDP) , core Application & AI Services , and automated Governance & Controls . Your leadership will directly impact our ability to innovate faster, operate more efficiently, and deliver exceptional value to our customers.


If you are a leader who is passionate about building products for developers, obsessed with creating elegant platform experiences, and excited by the potential of AI to transform the engineering lifecycle, we want to talk to you.



What You'll Do


  • Champion the Vision: Define, evangelize, and drive the strategic vision and multi-year roadmap for the Smarsh Fabric as the company's core operating system for innovation, aligning platform capabilities with executive-level business goals and product strategy.
  • Forge a Leadership Dyad: Form a tight, strategic partnership with the VP of Engineering for Fabric. Together, you will co-own the vision, strategy, and execution for the entire Fabric organization, ensuring the product roadmap and engineering capabilities are developed in lockstep.
  • Enable AI-Powered Development: Spearhead the integration of AI/ML capabilities and GenAI tooling into the developer platform, creating an intelligent "co-pilot" experience that accelerates innovation and reduces cognitive load for our engineering teams.
  • Lead a World-Class Product Team: Hire, mentor, and lead a high-performing team of technical product managers, fostering a culture of ownership, data-driven decision-making, and deep customer empathy (for our internal developers).
  • Deliver a World-Class Developer Experience: Move beyond a simple "paved road." You will treat the platform as a product, relentlessly focused on delivering a world-class developer experience with a measurable return on investment. This means instrumenting, analyzing, and optimizing engineering tooling to demonstrably reduce cognitive load and accelerate innovation.
  • Drive Cross-Functional Alignment: Act as the evangelist for the Fabric, influencing product leaders across Smarsh to adopt platform services and contribute to the overall vision. You will be the primary advocate for the platform's value proposition to your peers.
  • Be the Voice of the Developer: Live and breathe the developer experience, using product discovery, UX research, and direct feedback to eliminate friction and build tools that engineers love to use.


How We Measure Success


  • Your success will be measured by the direct impact you have on our engineering organization and the business:
  • Developer Velocity: A measurable increase in the speed and ease with which teams can deliver value to customers.
  • Platform Stability & Quality: A reduction in engineering toil and lower Mean Time to Resolution (MTTR) for all applications running on the Fabric.
  • Cost Efficiency: A lower total cost of ownership (TCO) for our cloud infrastructure, achieved through intelligent automation and FinOps tooling.
  • Security & Compliance: A best-in-class, "secure by default" posture that simplifies compliance for our product teams.
  • Innovation & AI Adoption: The successful rollout and adoption of new AI-driven tools and platform capabilities that unlock new product opportunities.


Who You Are


  • A Proven Platform Leader: You have 10+ years of experience in product management, with a significant portion spent leading platform, infrastructure, or developer-focused products. You have at least 7+ years of experience building and managing strong, effective teams.
  • An Engineer's Product Leader: Your technical credibility is non-negotiable. You have a deep, hands-on command of the modern cloud-native landscape (Kubernetes, AWS, CI/CD, Observability) and a background in software engineering or architecture. You don't just talk the talk; you can hold your own in complex architectural debates, gain the respect of top-tier engineers, and ensure the product vision is technically sound and achievable.
  • A Strategic Business Thinker: You are as comfortable presenting a multi-year financial model to the CFO as you are debating API design with your engineering counterparts. You connect platform investments to clear business outcomes and can articulate the value of a foundational platform as a core business asset, not just a cost center.
  • A Strategic Product Practitioner: You are a student of modern product management and can skillfully balance strategy-centric and customer-centric approaches. You excel at leading empowered teams through continuous product discovery and delivery, ensuring that what we build is not only valuable and usable for our developers but also feasible and aligned with Smarsh's strategic goals. You have a track record of making high-stakes decisions using a blend of quantitative data and qualitative insights.
  • An Exceptional Communicator: You can articulate a complex technical vision to a wide range of audiences, from the C-suite to individual contributors, inspiring action and alignment along the way.


Preferred Qualifications


  • Hands-on experience building and scaling large-scale SaaS platforms.
  • Significant hands-on experience with AWS services across compute, storage, networking, and observability.
  • Deep expertise in one or more of the following domains: Big Data, Enterprise Security, FinOps, or applied AI/ML in an engineering context.
  • Proven experience managing terabyte-scale SQL and NoSQL databases in production environments.
  • Experience building and contributing to an open-source community or creating content to attract technical talent.
  • Familiarity with product discovery tools (e.g., JIRA Product Discovery, Dovetail) and product-led growth methodologies.
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist - Technical Account Management

SR1 2AB Sunderland, North East £25000 annum (pro WhatJobs

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

part-time
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team and provide exceptional technical assistance. This role is crucial in ensuring our clients' customers receive timely and effective solutions to their queries and issues, thereby maintaining high levels of customer satisfaction. You will be the primary point of contact for customers, handling inbound communications via phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a strong aptitude for troubleshooting technical problems. You will be responsible for diagnosing issues, guiding customers through solutions, and escalating complex problems to the relevant departments when necessary. A key aspect of this role involves meticulous record-keeping of customer interactions and resolutions within our CRM system. This is an office-based position, fostering a collaborative team environment and direct mentorship opportunities. Responsibilities include:
  • Providing first-line technical support and customer service via phone, email, and chat.
  • Troubleshooting and resolving customer issues related to software or services.
  • Guiding customers through product features and functionalities.
  • Documenting customer interactions, issues, and resolutions accurately in the CRM system.
  • Escalating unresolved issues to senior support staff or other departments as needed.
  • Identifying trends in customer issues and reporting them to management for product or service improvements.
  • Maintaining a high level of customer satisfaction through prompt and professional communication.
  • Contributing to the development of support documentation and FAQs.
  • Collaborating with team members to share knowledge and best practices.

Qualifications:
  • Previous experience in a customer service or technical support role is essential.
  • Excellent communication, listening, and interpersonal skills.
  • Strong problem-solving and troubleshooting abilities.
  • Proficiency in using CRM software and helpdesk ticketing systems.
  • Ability to explain technical information clearly and concisely.
  • Patience and empathy when dealing with customer concerns.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively as part of a team in an office environment.
  • Experience with (Specific Product/Service relevant to the client) is a plus.
This role offers a rewarding opportunity to directly impact customer experience and contribute to the success of our client, based in Sunderland, Tyne and Wear, UK . Our client offers a supportive team environment and opportunities for professional development within their customer service department.
This advertiser has chosen not to accept applicants from your region.

Senior Leadership Roles (CTO, VP Engineering, Head of AI)

London, London MLabs

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

We’re also recruiting for senior leadership positions across engineering and AI. Current openings include CTO, VP Engineering, and Head of AI roles  at some of the most exciting early-stage and scaling startups in the ecosystem. These are opportunities to set technical strategy, lead growing teams, and work closely with founders and investors to shape the future of innovative companies.

This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Technical Leadership Jobs