13 Technical Management jobs in the United Kingdom
Configuration Management Technical Specialist
Posted today
Job Viewed
Job Description
Job Title: Configuration Management Technical Specialist
Location: High Wycombe/ West London / Dorset - Min 1 day onsite a week
Salary: DOE - We are booking interviews next week! Please call or email for a slot
Key Skills: Configuration Management, Full Lifecycle, CMII, CM2-P, Def Stan 05-57, ISO10007, EN9100, Windchill, Jira, Git, Jenkins, Defence, Engineering
Join Our Team as a Configuration Management Technical Specialist and Drive Configuration Management to New Heights!
Are you a meticulous Configuration Management Technical Specialist with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier standards in a well-established engineering organization? Look no further! We invite you to join our team in High Wycombe and be a key driver of engineering excellence.
About Us:
As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented Configuration Manager to contribute to our continued success.
The Role:
So, what will you be doing as a Configuration Management Technical Specialist ?
Configuration Management Processes & Execution
- Develop, implement, and maintain resilient, scalable CM processes with a focus on continuous improvement and automation
- Ensure CM processes manage the full lifecycle of CIs with integrity and consistency
- Collaborate with project teams to apply appropriate CM rigor to achieve quality, security, and supportability
Change Control & Version Management
- Lead robust change control practices with full transparency and traceability
- Manage and maintain version control systems for real-time CI tracking and reporting
Cross-functional Collaboration
- Foster collaboration across Engineering, Programmes, Quality, and Operations teams
- Provide stakeholders with transparent, up-to-date configuration data for data-driven decisions
- Promote awareness and alignment of CM processes across the organisation
Tooling & Automation
- Drive the use of modern CM tools (e.g., Git, Jenkins, Jira) to enable scalable and automated configuration control
- Embed innovation into CM frameworks, enhancing process efficiency and accuracy
Compliance, Governance & Reporting
- Ensure CM practices align with clients policies and international standards (e.g., Def Stan 05-57, ISO 10007, EN9100)
- Monitor CM performance metrics and drive improvements
- Maintain full lifecycle CM integrity across all programmes
What are we looking for in our next Configuration Management Technical Specialist ?
- Bachelor's degree (or equivalent) in a related field with experience in a complex engineering environment.
- Degree or equivalent in Configuration Management or related discipline (CMII or CM2-P qualification preferred)
- Extensive experience in CM, particularly with lifecycle management, change control, and automation
- In-depth knowledge of configuration best practices, including standards such as Def Stan 05-57, ISO 10007, and EN9100
- Hands-on expertise with CM tools such as Git, Jenkins, Jira, or similar platforms
- Exceptional communication and organisational skills
- Proven track record of cross-functional collaboration and stakeholder engagement
- Strategic and pragmatic mindset to implement scalable and resilient CM frameworks
My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Configuration Manager, this is the opportunity for you!
So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Configuration Manager, hit that apply button now!
Perks and Benefits:
- Competitive Salary: Attractive compensation package based on experience and expertise.
- Comprehensive Benefits: Health, dental, and retirement plans to support your well-being.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Cutting-Edge Projects: Engage in groundbreaking engineering projects that impact the industry.
- Collaborative Environment: Work alongside industry experts in a dynamic and innovative setting.
How to Apply:
Showcase your expertise and passion for Configuration Management. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in High Wycombe.
***PLEASE NOTE***
Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Configuration Management Technical Specialist
Posted 3 days ago
Job Viewed
Job Description
Job Title: Configuration Management Technical Specialist
Location: High Wycombe/ West London / Dorset - Min 1 day onsite a week
Salary: DOE - We are booking interviews next week! Please call or email for a slot
Key Skills: Configuration Management, Full Lifecycle, CMII, CM2-P, Def Stan 05-57, ISO10007, EN9100, Windchill, Jira, Git, Jenkins, Defence, Engineering
Join Our Team as a Configuration Management Technical Specialist and Drive Configuration Management to New Heights!
Are you a meticulous Configuration Management Technical Specialist with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier standards in a well-established engineering organization? Look no further! We invite you to join our team in High Wycombe and be a key driver of engineering excellence.
About Us:
As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented Configuration Manager to contribute to our continued success.
The Role:
So, what will you be doing as a Configuration Management Technical Specialist ?
Configuration Management Processes & Execution
- Develop, implement, and maintain resilient, scalable CM processes with a focus on continuous improvement and automation
- Ensure CM processes manage the full lifecycle of CIs with integrity and consistency
- Collaborate with project teams to apply appropriate CM rigor to achieve quality, security, and supportability
Change Control & Version Management
- Lead robust change control practices with full transparency and traceability
- Manage and maintain version control systems for real-time CI tracking and reporting
Cross-functional Collaboration
- Foster collaboration across Engineering, Programmes, Quality, and Operations teams
- Provide stakeholders with transparent, up-to-date configuration data for data-driven decisions
- Promote awareness and alignment of CM processes across the organisation
Tooling & Automation
- Drive the use of modern CM tools (e.g., Git, Jenkins, Jira) to enable scalable and automated configuration control
- Embed innovation into CM frameworks, enhancing process efficiency and accuracy
Compliance, Governance & Reporting
- Ensure CM practices align with clients policies and international standards (e.g., Def Stan 05-57, ISO 10007, EN9100)
- Monitor CM performance metrics and drive improvements
- Maintain full lifecycle CM integrity across all programmes
What are we looking for in our next Configuration Management Technical Specialist ?
- Bachelor's degree (or equivalent) in a related field with experience in a complex engineering environment.
- Degree or equivalent in Configuration Management or related discipline (CMII or CM2-P qualification preferred)
- Extensive experience in CM, particularly with lifecycle management, change control, and automation
- In-depth knowledge of configuration best practices, including standards such as Def Stan 05-57, ISO 10007, and EN9100
- Hands-on expertise with CM tools such as Git, Jenkins, Jira, or similar platforms
- Exceptional communication and organisational skills
- Proven track record of cross-functional collaboration and stakeholder engagement
- Strategic and pragmatic mindset to implement scalable and resilient CM frameworks
My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Configuration Manager, this is the opportunity for you!
So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Configuration Manager, hit that apply button now!
Perks and Benefits:
- Competitive Salary: Attractive compensation package based on experience and expertise.
- Comprehensive Benefits: Health, dental, and retirement plans to support your well-being.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Cutting-Edge Projects: Engage in groundbreaking engineering projects that impact the industry.
- Collaborative Environment: Work alongside industry experts in a dynamic and innovative setting.
How to Apply:
Showcase your expertise and passion for Configuration Management. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in High Wycombe.
***PLEASE NOTE***
Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Senior Specialist, Technical Account Management - French Speaking

Posted 9 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Technical Account Management - French Speaking
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect
and power an inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships
and passion, our innovations and solutions help individuals, financial institutions, governments,
and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
company. With connections across more than 210 countries and territories, we are building a
sustainable world that unlocks priceless possibilities for all.
Overview
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.
Role
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
All About You
-Native French speaking
-BS in Computer Science or equivalent experience
- Must have technical client-facing experience or 2+ years front end developer experience
- Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
- Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Familiarity with e-commerce specific terms and configuration is preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Resource Management & Technical Project Delivery
Posted today
Job Viewed
Job Description
Contract Role: Technical Project Delivery Lead - Resource Management
Duration: 12 months
Location: Bridgend / Hybrid
Start Date: ASAP
Day Rate: tbc (Inside IR35)
Reporting To: Head of Technical Programme Office
We’re looking for a senior-level contractor who can design, build and roll out a brand-new resource management framework and system from scratch , while also supporting technical project delivery across the business.
This is a ground-up transformation – you’ll be at the centre of shaping how resources are tracked, allocated and managed across ICT. Expect to lead on system design, stakeholder engagement, tech assessment, process development and rollout. If you’ve done this before, you’ll know what’s involved.
What you’ll be doing:- p>Design and implement a fit-for-purpose resource management system
-
Define frameworks, policies, and governance across resource allocation and utilisation
-
Build and embed standardised onboarding and tracking processes
-
Select, configure and roll out supporting tech/tools
-
Lead on planning, testing, training, and handover
-
Collaborate with delivery and IT teams to ensure adoption
-
Support ongoing project delivery across technical workstreams
-
Strong experience designing and implementing resource management systems
-
Hands-on delivery background – ideally across both Agile and Waterfall environments
/li> -
Able to hit the ground running in high-pressure, fast-moving settings
-
Confident working with stakeholders at all levels
-
Good understanding of data, reporting, and system integration
-
Experience with compliance, risk, and scalable solutions during delivery
-
Certifications like Prince2, Agile, PMP, ITIL
-
Background in technical programme or project delivery
Interested?
This is a meaty 12-month role with high visibility and real impact. Please get in touch if you’re ready to take the lead on building something from the ground up.
Resource Management & Technical Project Delivery
Posted 3 days ago
Job Viewed
Job Description
Contract Role: Technical Project Delivery Lead - Resource Management
Duration: 12 months
Location: Bridgend / Hybrid
Start Date: ASAP
Day Rate: tbc (Inside IR35)
Reporting To: Head of Technical Programme Office
We’re looking for a senior-level contractor who can design, build and roll out a brand-new resource management framework and system from scratch , while also supporting technical project delivery across the business.
This is a ground-up transformation – you’ll be at the centre of shaping how resources are tracked, allocated and managed across ICT. Expect to lead on system design, stakeholder engagement, tech assessment, process development and rollout. If you’ve done this before, you’ll know what’s involved.
What you’ll be doing:- p>Design and implement a fit-for-purpose resource management system
-
Define frameworks, policies, and governance across resource allocation and utilisation
-
Build and embed standardised onboarding and tracking processes
-
Select, configure and roll out supporting tech/tools
-
Lead on planning, testing, training, and handover
-
Collaborate with delivery and IT teams to ensure adoption
-
Support ongoing project delivery across technical workstreams
-
Strong experience designing and implementing resource management systems
-
Hands-on delivery background – ideally across both Agile and Waterfall environments
/li> -
Able to hit the ground running in high-pressure, fast-moving settings
-
Confident working with stakeholders at all levels
-
Good understanding of data, reporting, and system integration
-
Experience with compliance, risk, and scalable solutions during delivery
-
Certifications like Prince2, Agile, PMP, ITIL
-
Background in technical programme or project delivery
Interested?
This is a meaty 12-month role with high visibility and real impact. Please get in touch if you’re ready to take the lead on building something from the ground up.
Technical Specialist Certification Management Systems
Posted 4 days ago
Job Viewed
Job Description
We have a new and exciting role for a Technical Specialist UKAS Accredited Certification Management Systems to support the technical director in managing the complexities around managing the UKAS management system accreditations.
ABOUT YOU
We are currently seeking a Technical Specialist who has knowledge and experience and a broad understanding of the requirements of accreditation standards, ISO/IE.
Sr. Technical Vendor Manager,International Technical Vendor Management - Design & Construction
Posted 10 days ago
Job Viewed
Job Description
The Sr. Technical Vendor Manager is responsible for Performance Management, Capability Development and Risk Management of strategic Design & Construction service providers such as Consultants, General Contractors and subcontractors. The individual will build and maintain relationships with vendors and deploy strategies to efficiently deliver high-quality projects safely, on time and within the defined budget, looking for the establishment of partnerships and long-term relations.
Successful candidates will have strong level of ownership, bias for action and be highly motivated individuals who have Project/Contracts Management experience within the construction industry. The role will understand the details of Amazon buildings, and will deep dive on key construction partners by working in close collaboration with consultants, General Contractors and internal stakeholders such as Procurement, Pre-construction, Construction and Technology.
Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based in UK or Germany with 50% of time traveling between Brazil, Mexico and Australia.
Key job responsibilities
Drive capacity assessment, collaborate closely with Pre-construction / Construction / Project Delivery Teams on vendor qualification and upskilling, ensuring vendor capacity.
Drive vendor capability assessment, develop and maintain Vendor Strategy together with Procurement Team
Metric analysis, leveraging data to gain comprehensive insights, evaluating key metrics and KPIs against organizational targets
Improve method to collect and sync feedback on vendors, seek out ways to automate and improve productivity
Have technical capacity to understand and improve KPIs on vendors performance as well as internal process.
Assess vendor risks consistently for tender input and support data driven decision.
Manage vendors performance ensure the delivery of CAPEX projects safely, on time and on cost.
Deep dive on technical details and lead problem-resolution, driving process improvements and lessons learnt, keeping productive relation between the organization and the vendors.
Leading critical escalations and claims and manage communication with leadership risks and mitigations.
Be a business partner with the Procurement, Pre-Construction and Construction teams, drive execution of horizontal initiatives.
Basic Qualifications
- University degree in civil engineering or architecture
- Proven Vendor management in construction and or contracts management
- Analytical skills with aptitude for figures and data-driven argumentation
- Proficient in utilizing Excel and software tools to deliver vendor metrics and conduct data-driven analysis.
- Written and verbal communication skills in English, Spanish and Portuguese.
- Flexibility to travel up to 50% between Brazil, Mexico and Australia.
- Project management, real estate development, architecture/design experience
Preferred Qualifications
- Experience in project management, real estate development, architecture/design
- French, German, Polish, Portuguese, Arabic, Turkish, Afrikaans and Zulu are considered preferred qualifications
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
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Sr. Technical Vendor Manager,International Technical Vendor Management - Design & Construction
Posted 10 days ago
Job Viewed
Job Description
The Sr. Technical Vendor Manager is responsible for Performance Management, Capability Development and Risk Management of strategic Design & Construction service providers such as Consultants, General Contractors and subcontractors. The individual will build and maintain relationships with vendors and deploy strategies to efficiently deliver high-quality projects safely, on time and within the defined budget, looking for the establishment of partnerships and long-term relations.
Successful candidates will have strong level of ownership, bias for action and be highly motivated individuals who have Project/Contracts Management experience within the construction industry. The role will understand the details of Amazon buildings, and will deep dive on key construction partners by working in close collaboration with consultants, General Contractors and internal stakeholders such as Procurement, Pre-construction, Construction and Technology.
Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based in UK or Germany with 50% of time traveling between Brazil, Mexico and Australia.
Key job responsibilities
Drive capacity assessment, collaborate closely with Pre-construction / Construction / Project Delivery Teams on vendor qualification and upskilling, ensuring vendor capacity.
Drive vendor capability assessment, develop and maintain Vendor Strategy together with Procurement Team
Metric analysis, leveraging data to gain comprehensive insights, evaluating key metrics and KPIs against organizational targets
Improve method to collect and sync feedback on vendors, seek out ways to automate and improve productivity
Have technical capacity to understand and improve KPIs on vendors performance as well as internal process.
Assess vendor risks consistently for tender input and support data driven decision.
Manage vendors performance ensure the delivery of CAPEX projects safely, on time and on cost.
Deep dive on technical details and lead problem-resolution, driving process improvements and lessons learnt, keeping productive relation between the organization and the vendors.
Leading critical escalations and claims and manage communication with leadership risks and mitigations.
Be a business partner with the Procurement, Pre-Construction and Construction teams, drive execution of horizontal initiatives.
Basic Qualifications
- University degree in civil engineering or architecture
- Proven Vendor management in construction and or contracts management
- Analytical skills with aptitude for figures and data-driven argumentation
- Proficient in utilizing Excel and software tools to deliver vendor metrics and conduct data-driven analysis.
- Written and verbal communication skills in English, Spanish and Portuguese.
- Flexibility to travel up to 50% between Brazil, Mexico and Australia.
- Project management, real estate development, architecture/design experience
Preferred Qualifications
- Experience in project management, real estate development, architecture/design
- French, German, Polish, Portuguese, Arabic, Turkish, Afrikaans and Zulu are considered preferred qualifications
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Sr. Technical Vendor Manager, International Technical Vendor Management - Design & Construction

Posted 9 days ago
Job Viewed
Job Description
The Sr. Technical Vendor Manager is responsible for Performance Management, Capability Development and Risk Management of strategic Design & Construction service providers such as Consultants, General Contractors and subcontractors. The individual will build and maintain relationships with vendors and deploy strategies to efficiently deliver high-quality projects safely, on time and within the defined budget, looking for the establishment of partnerships and long-term relations.
Successful candidates will have strong level of ownership, bias for action and be highly motivated individuals who have Project/Contracts Management experience within the construction industry. The role will understand the details of Amazon buildings, and will deep dive on key construction partners by working in close collaboration with consultants, General Contractors and internal stakeholders such as Procurement, Pre-construction, Construction and Technology.
Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based in UK or Germany with 50% of time traveling between Brazil, Mexico and Australia.
Key job responsibilities
Drive capacity assessment, collaborate closely with Pre-construction / Construction / Project Delivery Teams on vendor qualification and upskilling, ensuring vendor capacity.
Drive vendor capability assessment, develop and maintain Vendor Strategy together with Procurement Team
Metric analysis, leveraging data to gain comprehensive insights, evaluating key metrics and KPIs against organizational targets
Improve method to collect and sync feedback on vendors, seek out ways to automate and improve productivity
Have technical capacity to understand and improve KPIs on vendors performance as well as internal process.
Assess vendor risks consistently for tender input and support data driven decision.
Manage vendors performance ensure the delivery of CAPEX projects safely, on time and on cost.
Deep dive on technical details and lead problem-resolution, driving process improvements and lessons learnt, keeping productive relation between the organization and the vendors.
Leading critical escalations and claims and manage communication with leadership risks and mitigations.
Be a business partner with the Procurement, Pre-Construction and Construction teams, drive execution of horizontal initiatives.
Basic Qualifications
- - University degree in civil engineering or architecture
- - Proven Vendor management in construction and or contracts management
- - Analytical skills with aptitude for figures and data-driven argumentation
- - Proficient in utilizing Excel and software tools to deliver vendor metrics and conduct data-driven analysis.
- - Written and verbal communication skills in English, Spanish and Portuguese.
- - Flexibility to travel up to 50% between Brazil, Mexico and Australia.
- - Project management, real estate development, architecture/design experience
Preferred Qualifications
- Experience in project management, real estate development, architecture/design
- French, German, Polish, Portuguese, Arabic, Turkish, Afrikaans and Zulu are considered preferred qualifications
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Technical Services Lead - Facilities Management
Posted 7 days ago
Job Viewed
Job Description
The company
At Fora, we’re fueled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.
Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates.
As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.
Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.
The Role
We are looking for a proactive and experienced Technical Service Manager to lead the delivery of technical services across a high-profile, 2.0 million sqft real estate portfolio in London.
In this pivotal role, you will be accountable for ensuring the effective operational management of all technical service contracts, including planned preventative maintenance, reactive works, client-driven enhancements, compliance, Lifecycle planning and capital expenditure projects.
You will be stepping into a fast-paced, high-performance environment and will lead an established, well-structured, and high-performing team. Strong leadership, technical expertise, and operational oversight will be essential to drive continued excellence across the portfolio.
Key Responsibilities
- Lead and manage the Technical Service Team, providing guidance, support and development opportunities.
- Effectively lead and manage the external service partners to ensure contracts are being fulfilled and.
- Continually review contractor KPI and SLA performance statistics and act accordingly to maximise operational performance.
- Build collaborative relationships between internal and external resources, making sure customer experience is at the forefront of all thought process’ and decision making.
- Continually evaluate internal and external process to improve serviced delivery.
- Develop strategic plans to pre-emptively improve the portfolio performance and reduce downtime.
- Develop and implement service procedures, policies, and standards.
- To manage internal client expectations within the contract, take ownership of client escalations and deliver satisfactory resolutions.
- Manage escalations efficiently to resolve complex technical issues and communicating to all stakeholders regularly throughout the process.
- Lead our in-house energy management council and develop improve plant control strategies and plans to reduce energy consumption.
- Compile monthly and quarterly operational reports on department performance
- Tender and project manage mechanical and electrical upgrades across the estate
- Work closely with M&E consultants to design and scope up capital expenditure projects
- Work closely with the health and safety manager to maintain compliance and create a positive culture of health and safety in the workplace
- Build lifecycle planning to forecast capital expenditure and pre-emptively manage the estates infrastructure
- Collaborate with other departments, to provide technical guidance and streamline service processes.
- Manage both operational and capital expenditure in line with approved budgets
- Constantly strive to identify areas of change/improvement that will benefit the delivery of FM services
- Oversee all building systems, including life safety, mechanical, electrical, lifts, plumbing, BMS & EMS software
- Enhance the capability for existing buildings, contributing where required to the development of new SMART building technology platforms, data analysis and on-site operational enhancement projects.
- Support the mobilisation of new buildings, ensuring a smooth transition from development to operational building, and identifying all systems defects within the first 12 months.
Requirements
- Proven experience in a technical service management role.
- Experience of large portfolio management experience
- Experience managing maintenance contracts from a client or contractor side.
- Strong leadership skills with the ability to motivate and develop a team.
- Line management experience.
- Experience managing facilities projects relating to technical services.
- Mechanically or electrically qualified (F-Gas or 18th addition).
- Bachelor’s degree or similar in Facilities Management, Engineering or Business management, or demonstrable work experience in the above fields.
- IOSH or NEBOSH
Benefits
At The Office Group, we know that work isn’t just about working. We offer all of our employers a fantastic range of benefits, including;
- 4 days in the office 1 WFA
- Bonus
- 28 days annual leave
- Holiday buy in scheme
- Birthday Leave
- 2 weeks work from anywhere
- Annual leave purchase scheme
- Healthshield
- Study support
- 5% Pension scheme
- Life Assurance
- Discounted Gym membership
- Season Ticket Loan
- Cycle to Work Scheme
- 25% Discount at Fora Cafes