14 Technical Management jobs in the United Kingdom

Global IT Platform Management Director

London, London Boston Consulting Group

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Job Description

permanent

Locations : London Boston

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.



What You'll Do

Delivering our clients, unrivalled experience of exceptional service, value and flexibility is part of our DNA. As a Global IT Platform Management Director, you will lead the end-to-end platform management, cohesive cross-platform planning, driving delivery excellence, robust governance, and alignment with enterprise-wide objectives across the platform engineering ecosystem. This high-impact leadership role is critical in scaling platform engineering and managing complexity at an enterprise level. The ideal candidate brings a strong track record of cross-functional leadership, governance rigor, and platform lifecycle ownership in complex global environments.

Among your responsibilities, you will:

  • Platform Management & Strategic Delivery
    • Lead strategic planning and execution of technology platform roadmaps across portfolios.
    • Drive cohesive platform delivery through integrated planning, cross-portfolio prioritization, and coordinated execution across multiple platform engineering portfolios and teams.
    • Monitor and report on platform-level KPIs, delivery health, and value realization.
    • Ensure timely tracking and fulfillment of platform-specific commitments, including OKRs, milestones, and funding allocations.
  • Cross-Portfolio Governance & Prioritization
    • Implement a unified governance model to manage prioritization, dependencies, and trade-offs across platforms and programs.
    • Facilitate transparency and alignment across portfolios, balancing strategic objectives and operational capacity.
    • Govern cross-functional intake processes to ensure enterprise-wide visibility into platform demands and commitments.
  • Risk, Dependency, and Compliance Oversight
    • Establish and manage frameworks for identifying, tracking, and mitigating platform-level risks and interdependencies.
    • Partner with architecture and security teams to embed compliance, policy adherence, and risk mitigation into delivery workflows.
    • Lead platform security tracking and ensure integration of privacy, legal, and regulatory standards across the lifecycle.
  • Metrics, Reporting, and Stakeholder Engagement
    • Develop and maintain executive dashboards and reports to track platform performance, delivery metrics, and overall health.
    • Drive a metrics-driven approach to decision-making, providing insights to senior leaders and steering committees.
    • Engage regularly with senior stakeholders (e.g., CTO, Platform Leaders, Finance, Security, Architecture) to ensure alignment, resolve blockers, and drive continuous improvement.
  • Champion Culture, Agility, and Continuous Improvement
    • Embed programmatic excellence, business agility, and delivery discipline within the platform engineering organization.
    • Promote a culture of high accountability, clear ownership, and performance metrics.
    • Regularly evaluate and improve platform delivery frameworks, tooling, and ways of working.

YOU'RE GOOD AT

  • Navigating and managing ambiguity and complexity at scale.
  • Demonstrated ability to manage interdependencies, platform roadmaps, and risk controls across diverse workstreams.
  • Proven experience implementing portfolio-level governance frameworks and delivering measurable outcomes in matrixed environments.
  • Influencing and aligning senior stakeholders and cross-functional teams.
  • Driving execution with structure, precision, and high ownership.
  • Bringing systems thinking, risk management, and clear planning.
  • Facilitating change, leading through influence, and enabling outcomes through strong governance and leadership.


What You'll Bring

  • Undergraduate degree required; Master's degree or MBA a strong plus.
  • 12+ years of experience in IT, Digital, or Platform Delivery roles, with deep exposure to enterprise program management, governance, or strategy.
  • Proven experience managing high value programs across global organizations.
  • Strong understanding of agile principles and ways of working including scrum & Kanban.
  • Strong understanding of technology enabled business, digital and organizational transformations, delivering enterprise IT and Digital services.
  • Entrepreneurial drive and ability to achieve goals in an innovative and fast-paced environment.
  • Familiarity with tools such as JIRA, Confluence, SharePoint or similar.
  • Excellent communication, stakeholder engagement, and presentation skills.


Who You'll Work With

  • Platform Engineering Teams, Product Portfolios, Architecture, Security, Finance, TMO, and Digital Delivery leads across BCG.
  • Platform Management Lead, Portfolio Leads, Platform Team Leads for integration and alignment.
  • Executive leadership for program updates, steering, and governance.
  • Agile coaches and Delivery Owners to embed scalable delivery practices.


Additional info

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

  • The base salary range for this role is $168,000.00 - $06,000.00.

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:

  • Zero dollar ( 0) health insurance premiums for BCG employees, spouses, and children
  • Low 10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
  • Dental coverage, including up to 5,000 in orthodontia benefits
  • Vision insurance with coverage for both glasses and contact lenses annually
  • Reimbursement for gym memberships and other fitness activities
  • Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
  • Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
  • Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
  • Paid sick time on an as needed basis


Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.

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Senior Specialist, Technical Account Management - French Speaking

Greater London, London Mastercard

Posted 11 days ago

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Job Description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Technical Account Management - French Speaking
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect
and power an inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships
and passion, our innovations and solutions help individuals, financial institutions, governments,
and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
company. With connections across more than 210 countries and territories, we are building a
sustainable world that unlocks priceless possibilities for all.
Overview
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.
Role
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
All About You
-Native French speaking
-BS in Computer Science or equivalent experience
- Must have technical client-facing experience or 2+ years front end developer experience
- Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
- Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Familiarity with e-commerce specific terms and configuration is preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Resource Management & Technical Project Delivery

Bridgend, Scotland IntaPeople

Posted 2 days ago

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Job Description

contract

Contract Role: Technical Project Delivery Lead - Resource Management
Duration: 12 months
Location: Bridgend / Hybrid
Start Date: ASAP
Day Rate:  tbc (Inside IR35)
Reporting To: Head of Technical Programme Office

We’re looking for a senior-level contractor who can design, build and roll out a brand-new resource management framework and system from scratch , while also supporting technical project delivery across the business.

This is a ground-up transformation – you’ll be at the centre of shaping how resources are tracked, allocated and managed across ICT. Expect to lead on system design, stakeholder engagement, tech assessment, process development and rollout. If you’ve done this before, you’ll know what’s involved.

What you’ll be doing:
  • p>Design and implement a fit-for-purpose resource management system

  • Define frameworks, policies, and governance across resource allocation and utilisation

  • Build and embed standardised onboarding and tracking processes

  • Select, configure and roll out supporting tech/tools

  • Lead on planning, testing, training, and handover

  • Collaborate with delivery and IT teams to ensure adoption

  • Support ongoing project delivery across technical workstreams

What we need from you:
  • Strong experience designing and implementing resource management systems

  • Hands-on delivery background – ideally across both Agile and Waterfall environments

    /li>
  • Able to hit the ground running in high-pressure, fast-moving settings

  • Confident working with stakeholders at all levels

  • Good understanding of data, reporting, and system integration

  • Experience with compliance, risk, and scalable solutions during delivery

Nice to have:
  • Certifications like Prince2, Agile, PMP, ITIL

  • Background in technical programme or project delivery

Interested?
This is a meaty 12-month role with high visibility and real impact. Please get in touch if you’re ready to take the lead on building something from the ground up.

This advertiser has chosen not to accept applicants from your region.

Resource Management & Technical Project Delivery

CF31 Bridgend Pen y bont ar Ogwr, Wales IntaPeople

Posted 5 days ago

Job Viewed

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Job Description

contract

Contract Role: Technical Project Delivery Lead - Resource Management
Duration: 12 months
Location: Bridgend / Hybrid
Start Date: ASAP
Day Rate:  tbc (Inside IR35)
Reporting To: Head of Technical Programme Office

We’re looking for a senior-level contractor who can design, build and roll out a brand-new resource management framework and system from scratch , while also supporting technical project delivery across the business.

This is a ground-up transformation – you’ll be at the centre of shaping how resources are tracked, allocated and managed across ICT. Expect to lead on system design, stakeholder engagement, tech assessment, process development and rollout. If you’ve done this before, you’ll know what’s involved.

What you’ll be doing:
  • p>Design and implement a fit-for-purpose resource management system

  • Define frameworks, policies, and governance across resource allocation and utilisation

  • Build and embed standardised onboarding and tracking processes

  • Select, configure and roll out supporting tech/tools

  • Lead on planning, testing, training, and handover

  • Collaborate with delivery and IT teams to ensure adoption

  • Support ongoing project delivery across technical workstreams

What we need from you:
  • Strong experience designing and implementing resource management systems

  • Hands-on delivery background – ideally across both Agile and Waterfall environments

    /li>
  • Able to hit the ground running in high-pressure, fast-moving settings

  • Confident working with stakeholders at all levels

  • Good understanding of data, reporting, and system integration

  • Experience with compliance, risk, and scalable solutions during delivery

Nice to have:
  • Certifications like Prince2, Agile, PMP, ITIL

  • Background in technical programme or project delivery

Interested?
This is a meaty 12-month role with high visibility and real impact. Please get in touch if you’re ready to take the lead on building something from the ground up.

This advertiser has chosen not to accept applicants from your region.

Technical Specialist Certification Management Systems

Intertek

Posted today

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Job Description

permanent

We have a new and exciting role for a Technical Specialist UKAS Accredited Certification Management Systems to support the technical director in managing the complexities around managing the UKAS management system accreditations.


ABOUT YOU

We are currently seeking a Technical Specialist who has knowledge and experience and a broad understanding of the requirements of accreditation standards, ISO/IE.

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Sr. Technical Vendor Manager,International Technical Vendor Management - Design & Construction

London, London Amazon

Posted 12 days ago

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Job Description

Description

The Sr. Technical Vendor Manager is responsible for Performance Management, Capability Development and Risk Management of strategic Design & Construction service providers such as Consultants, General Contractors and subcontractors. The individual will build and maintain relationships with vendors and deploy strategies to efficiently deliver high-quality projects safely, on time and within the defined budget, looking for the establishment of partnerships and long-term relations.



Successful candidates will have strong level of ownership, bias for action and be highly motivated individuals who have Project/Contracts Management experience within the construction industry. The role will understand the details of Amazon buildings, and will deep dive on key construction partners by working in close collaboration with consultants, General Contractors and internal stakeholders such as Procurement, Pre-construction, Construction and Technology.



Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based in UK or Germany with 50% of time traveling between Brazil, Mexico and Australia.



Key job responsibilities

Drive capacity assessment, collaborate closely with Pre-construction / Construction / Project Delivery Teams on vendor qualification and upskilling, ensuring vendor capacity.



Drive vendor capability assessment, develop and maintain Vendor Strategy together with Procurement Team



Metric analysis, leveraging data to gain comprehensive insights, evaluating key metrics and KPIs against organizational targets



Improve method to collect and sync feedback on vendors, seek out ways to automate and improve productivity



Have technical capacity to understand and improve KPIs on vendors performance as well as internal process.



Assess vendor risks consistently for tender input and support data driven decision.



Manage vendors performance ensure the delivery of CAPEX projects safely, on time and on cost.



Deep dive on technical details and lead problem-resolution, driving process improvements and lessons learnt, keeping productive relation between the organization and the vendors.



Leading critical escalations and claims and manage communication with leadership risks and mitigations.



Be a business partner with the Procurement, Pre-Construction and Construction teams, drive execution of horizontal initiatives.

Basic Qualifications

- University degree in civil engineering or architecture

- Proven Vendor management in construction and or contracts management

- Analytical skills with aptitude for figures and data-driven argumentation

- Proficient in utilizing Excel and software tools to deliver vendor metrics and conduct data-driven analysis.

- Written and verbal communication skills in English, Spanish and Portuguese.

- Flexibility to travel up to 50% between Brazil, Mexico and Australia.

- Project management, real estate development, architecture/design experience

Preferred Qualifications

- Experience in project management, real estate development, architecture/design

- French, German, Polish, Portuguese, Arabic, Turkish, Afrikaans and Zulu are considered preferred qualifications



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Sr. Technical Vendor Manager,International Technical Vendor Management - Design & Construction

London, London Amazon

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Description

The Sr. Technical Vendor Manager is responsible for Performance Management, Capability Development and Risk Management of strategic Design & Construction service providers such as Consultants, General Contractors and subcontractors. The individual will build and maintain relationships with vendors and deploy strategies to efficiently deliver high-quality projects safely, on time and within the defined budget, looking for the establishment of partnerships and long-term relations.



Successful candidates will have strong level of ownership, bias for action and be highly motivated individuals who have Project/Contracts Management experience within the construction industry. The role will understand the details of Amazon buildings, and will deep dive on key construction partners by working in close collaboration with consultants, General Contractors and internal stakeholders such as Procurement, Pre-construction, Construction and Technology.



Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based in UK or Germany with 50% of time traveling between Brazil, Mexico and Australia.



Key job responsibilities

Drive capacity assessment, collaborate closely with Pre-construction / Construction / Project Delivery Teams on vendor qualification and upskilling, ensuring vendor capacity.



Drive vendor capability assessment, develop and maintain Vendor Strategy together with Procurement Team



Metric analysis, leveraging data to gain comprehensive insights, evaluating key metrics and KPIs against organizational targets



Improve method to collect and sync feedback on vendors, seek out ways to automate and improve productivity



Have technical capacity to understand and improve KPIs on vendors performance as well as internal process.



Assess vendor risks consistently for tender input and support data driven decision.



Manage vendors performance ensure the delivery of CAPEX projects safely, on time and on cost.



Deep dive on technical details and lead problem-resolution, driving process improvements and lessons learnt, keeping productive relation between the organization and the vendors.



Leading critical escalations and claims and manage communication with leadership risks and mitigations.



Be a business partner with the Procurement, Pre-Construction and Construction teams, drive execution of horizontal initiatives.

Basic Qualifications

- University degree in civil engineering or architecture

- Proven Vendor management in construction and or contracts management

- Analytical skills with aptitude for figures and data-driven argumentation

- Proficient in utilizing Excel and software tools to deliver vendor metrics and conduct data-driven analysis.

- Written and verbal communication skills in English, Spanish and Portuguese.

- Flexibility to travel up to 50% between Brazil, Mexico and Australia.

- Project management, real estate development, architecture/design experience

Preferred Qualifications

- Experience in project management, real estate development, architecture/design

- French, German, Polish, Portuguese, Arabic, Turkish, Afrikaans and Zulu are considered preferred qualifications



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Sr. Technical Vendor Manager, International Technical Vendor Management - Design & Construction

London, London Amazon

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

Description
The Sr. Technical Vendor Manager is responsible for Performance Management, Capability Development and Risk Management of strategic Design & Construction service providers such as Consultants, General Contractors and subcontractors. The individual will build and maintain relationships with vendors and deploy strategies to efficiently deliver high-quality projects safely, on time and within the defined budget, looking for the establishment of partnerships and long-term relations.
Successful candidates will have strong level of ownership, bias for action and be highly motivated individuals who have Project/Contracts Management experience within the construction industry. The role will understand the details of Amazon buildings, and will deep dive on key construction partners by working in close collaboration with consultants, General Contractors and internal stakeholders such as Procurement, Pre-construction, Construction and Technology.
Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based in UK or Germany with 50% of time traveling between Brazil, Mexico and Australia.
Key job responsibilities
Drive capacity assessment, collaborate closely with Pre-construction / Construction / Project Delivery Teams on vendor qualification and upskilling, ensuring vendor capacity.
Drive vendor capability assessment, develop and maintain Vendor Strategy together with Procurement Team
Metric analysis, leveraging data to gain comprehensive insights, evaluating key metrics and KPIs against organizational targets
Improve method to collect and sync feedback on vendors, seek out ways to automate and improve productivity
Have technical capacity to understand and improve KPIs on vendors performance as well as internal process.
Assess vendor risks consistently for tender input and support data driven decision.
Manage vendors performance ensure the delivery of CAPEX projects safely, on time and on cost.
Deep dive on technical details and lead problem-resolution, driving process improvements and lessons learnt, keeping productive relation between the organization and the vendors.
Leading critical escalations and claims and manage communication with leadership risks and mitigations.
Be a business partner with the Procurement, Pre-Construction and Construction teams, drive execution of horizontal initiatives.
Basic Qualifications
- - University degree in civil engineering or architecture
- - Proven Vendor management in construction and or contracts management
- - Analytical skills with aptitude for figures and data-driven argumentation
- - Proficient in utilizing Excel and software tools to deliver vendor metrics and conduct data-driven analysis.
- - Written and verbal communication skills in English, Spanish and Portuguese.
- - Flexibility to travel up to 50% between Brazil, Mexico and Australia.
- - Project management, real estate development, architecture/design experience
Preferred Qualifications
- Experience in project management, real estate development, architecture/design
- French, German, Polish, Portuguese, Arabic, Turkish, Afrikaans and Zulu are considered preferred qualifications
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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Technical Services Lead - Facilities Management

London, London £75000 annum The Office Group

Posted 9 days ago

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Job Description

Permanent

The company

At Fora, we’re fueled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.   

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates. 

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.  

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way. 

The Role

We are looking for a proactive and experienced Technical Service Manager to lead the delivery of technical services across a high-profile, 2.0 million sqft real estate portfolio in London.

In this pivotal role, you will be accountable for ensuring the effective operational management of all technical service contracts, including planned preventative maintenance, reactive works, client-driven enhancements, compliance, Lifecycle planning and capital expenditure projects.

You will be stepping into a fast-paced, high-performance environment and will lead an established, well-structured, and high-performing team. Strong leadership, technical expertise, and operational oversight will be essential to drive continued excellence across the portfolio.

Key Responsibilities

  • Lead and manage the Technical Service Team, providing guidance, support and development opportunities.
  • Effectively lead and manage the external service partners to ensure contracts are being fulfilled and.
  • Continually review contractor KPI and SLA performance statistics and act accordingly to maximise operational performance.
  • Build collaborative relationships between internal and external resources, making sure customer experience is at the forefront of all thought process’ and decision making.
  • Continually evaluate internal and external process to improve serviced delivery.
  • Develop strategic plans to pre-emptively improve the portfolio performance and reduce downtime.
  • Develop and implement service procedures, policies, and standards.
  • To manage internal client expectations within the contract, take ownership of client escalations and deliver satisfactory resolutions.
  • Manage escalations efficiently to resolve complex technical issues and communicating to all stakeholders regularly throughout the process.
  • Lead our in-house energy management council and develop improve plant control strategies and plans to reduce energy consumption.
  • Compile monthly and quarterly operational reports on department performance
  • Tender and project manage mechanical and electrical upgrades across the estate
  • Work closely with M&E consultants to design and scope up capital expenditure projects
  • Work closely with the health and safety manager to maintain compliance and create a positive culture of health and safety in the workplace
  • Build lifecycle planning to forecast capital expenditure and pre-emptively manage the estates infrastructure
  • Collaborate with other departments, to provide technical guidance and streamline service processes.
  • Manage both operational and capital expenditure in line with approved budgets
  • Constantly strive to identify areas of change/improvement that will benefit the delivery of FM services
  • Oversee all building systems, including life safety, mechanical, electrical, lifts, plumbing, BMS & EMS software
  • Enhance the capability for existing buildings, contributing where required to the development of new SMART building technology platforms, data analysis and on-site operational enhancement projects.
  • Support the mobilisation of new buildings, ensuring a smooth transition from development to operational building, and identifying all systems defects within the first 12 months.

Requirements

  • Proven experience in a technical service management role.
  • Experience of large portfolio management experience
  • Experience managing maintenance contracts from a client or contractor side.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Line management experience.
  • Experience managing facilities projects relating to technical services.
  • Mechanically or electrically qualified (F-Gas or 18th addition).
  • Bachelor’s degree or similar in Facilities Management, Engineering or Business management, or demonstrable work experience in the above fields.
  • IOSH or NEBOSH

Benefits

At The Office Group, we know that  work isn’t just about working. We offer all of our employers a fantastic range of benefits, including;

    • 4 days in the office 1 WFA
    • Bonus
    • 28 days annual leave
    • Holiday buy in scheme
    • Birthday Leave
    • 2 weeks work from anywhere
    • Annual leave purchase scheme
    • Healthshield
    • Study support
    •  5% Pension scheme
    • Life Assurance
    • Discounted Gym membership
    • Season Ticket Loan
    • Cycle to Work Scheme
    • 25% Discount at Fora Cafes
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Technical Lead for Problem Management

The Investigo Group

Posted 364 days ago

Job Viewed

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Job Description

Permanent

Role: Tech Lead - Platform

Job Type: Full-time, Permanent

Overview: We are excited to invite applications for the role of Platform Tech Leader within our Platform Department. The chosen candidate will play a crucial role in both maintaining and enhancing our company's core platform, which serves a global customer base.

If you are looking to make a significant impact and thrive in a dynamic, supportive environment, we would love to hear from you.

Apply today to become a key part of our future!

About Us

Come and be a part of The Investigo Group (TIG ), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.

The group is multi-functional with a large portfolio of B2B products and services.

Our ecosystem is made up of: IIS , Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations. Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments. CollaborAIte is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.

Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.

The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.

We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.

Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.


About You

As a Platform Tech Leader, you will lead critical incident and technical problem management efforts, providing expert leadership in resolving complex technical issues. Your primary responsibilities will include ensuring optimal operation and security of all IT systems and infrastructure and bridging the gap between Platform and Product teams. You will develop and enforce best practices, conduct regular reviews and audits, and ensure high availability, resilience, integrity, and security of the systems.

About the Team

Our Platform team manages the core platform, delivering products worldwide and comprising individuals with a broad range of technological expertise. The team is known for its strong, collaborative spirit, always eager to innovate and elevate our platform to new heights.

About the Role

We are seeking a qualified and motivated individual to fill the role of Platform Tech Leader within our organisation. The successful candidate will be pivotal in maintaining and advancing the company’s core platform, delivering products worldwide. The focus of the role is broad, ensuring that the Platform and systems operate at optimal levels, owning technical problems and coordinating the resolution of complex technical issues. You’ll be committed to ensuring that documentation and diagrams provide reliable references for system architecture, and gaps are addressed by anticipating future needs. Daily responsibilities and objectives are to lead critical incident and technical problem management. You’ll provide technical leadership ensuring the resolution of complex technical issues. As a senior member of the team, working with the Platform Team Manager and Head of Platform you will foster a culture of continuous improvement and accountability. You’ll be well organised and experienced with coordinating people to ensure swift resolutions. You’ll be able to see the bigger picture to prioritise across multiple streams of work. You’ll manage relationships with internal stakeholders, conduct regular reviews and audits and, identify areas for improvement. You’ll ensure the team maintain high availability, resilience, integrity and security.

The successful candidate will have a wealth of experience in infrastructure management and technical leadership.

  • To provide a robust, secure, scalable Infrastructure that supports the needs of the company and customers.  
  • Ensure continuous operation and security of all IT systems and infrastructure, bridging the gap between Platform and Product teams.
  • To develop and share best practices with the team providing training and guidance when needed.
  • Understand the lifecycle of the estate, hardware and software.
  • Be a key point of contact for major incidents, problems and issues.
  • Review existing systems and platforms and recommend and lead improvement initiatives.
  • Identify opportunities for improvement, contributing to the overall design of the estate.
  • Promote standardisation and innovation and be proactive in looking for opportunities to improve service delivery.
  • Ensure that Disaster Recovery is regularly reviewed and tested.
  • Responsible for ensuring KPIs around availability and security are met
  • To ensure all changes to the environment are managed and communicated effectively.  
  • Perform prescribed daily, weekly, monthly and annual technical & security tasks.  
  • Demonstrate commitment to equality and diversity and promote non-discriminatory practices in all aspects of work undertaken.  
  • Promote good practice in working in various locations, remaining adaptable to suit the business needs.  

Requirements

What We're Looking For:

You are an experienced and knowledgeable professional passionate about making a positive difference. Your ability to work under pressure and your experience in secure environments make you an ideal candidate. As a calm, approachable, and conscientious individual, you're ready to contribute to a large and diverse team.

Qualifications and Experience:

  • You keep informed about technological trends and emerging tech to recommend solutions
  • Experience with providing technical infrastructure leadership
  • Extensive experience working in complex technology environments
  • Experience with Windows, Active Directory, Virtualisation, Storage and Security systems
  • Experience in the design, development, installation and implementation of IT Infrastructure Solutions.
  • Experience with working with Software Development teams, DevOps Engineers and understanding of IAC   
  • Experience of working with ISO27k, CE+, PCI DSS and other accreditations would be beneficial
  • Ideally used to working in Secure environments e.g. police, defence etc
  • Experience of being the final point of escalation
  • Deep understanding of on-premise IT infrastructure – spanning networking, storage, hypervisors, server hardware, and Active Directory & Cloud.
  • At least 5 years experience in a senior role

Benefits

  • Flexible & Hybrid Working : We offer a hybrid working model
  • Private Medical (Self/Family)
  • Health Cash Plan
  • Inclusive Culture : Enjoy an inclusive culture and environment.
  • Flexible Benefits : Flexible benefits to suit your needs.
  • Holiday : Generous holiday allowance.
  • Learning : Access to continuous learning and development opportunities.
  • Bonus Potential : Bonus potential based on performance and business-related factors.
  • Discounts Scheme : Discounts on a wide range of products and services.
  • Pension : Pension scheme contributions.
  • EV / Electric Vehicle Car Scheme: Salary Sacrifice with Discount Saving up to 40%
  • More Benefits : Explore additional benefits on our career site. Click here

How to Apply

Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support.

Candidates who are successful will be required to undergo relevant security checks.

Our Process

Our talent acquisition team will be in touch if you're successful, the team will arrange a short screening call (max 30 minutes) to learn more about you, and what you are looking for and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half of the process is run remotely with a final stage on-site.

For this position, you can expect a two-stage interview process:

1st stage - An informal 30-60 minute video call with the hiring team to discuss your skills and relevant experience. This is an excellent opportunity to learn more about the role and ask any questions.

2nd Stag e – A 60-minute formal interview where you can expect both competency and technical questions. This can be held either in person or remotely.

As an inclusive employer, please inform us if you require any reasonable adjustments.

Equal Opportunities

Here at TIG we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations.

This advertiser has chosen not to accept applicants from your region.

Technical Writer – Asset Management Systems (Life Sciences) - Remote

£39 - £42 hour companies_data/divihn_integration_inc

Posted 20 days ago

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Job Description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact our Talent Specialist: Meghna at (     Title: Technical Writer – Asset Management Systems (Life Sciences) - Remote Location: Remote Duration: 6 Months with possibilities of extension     Description Rewrite Process Instructions for new Asset Management system, working with digital equipment documentation to be migrated into the Maximo EAM using current equipment binders. reate Process instructions for newly created processes in Maximo EAM system Initiate and manage change requests and change orders to validate new and repaired equipment Serve as the main focal point for the component system, including data collection, data validation, meeting coordination, rollout execution, and progress updates Perform risk assessments, investigate nonconformance issues, gap analysis, and develop corrective actions E sure all written materials align with company, quality, and FDA guidelines across all manufacturing components Required Skills Able to manage competing priorities Overall understanding of Process instructions Life Science Experience Preferred Skills Functional knowledge of Engineering/Maintenance Maximo or Asset management EAM platforms MRO (Material Repair Organization) knowledge   Education Requirment echnical Writer background Software Requirment MS platform suite, Oracle, Coupa

About us:
DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

This advertiser has chosen not to accept applicants from your region.
 

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