16 Technical Management jobs in the United Kingdom
Hardware Engineering Manager
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Job Description
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MERITUS Talent are working with one of the UK's largest defence contractors who are working very closely with the UK Royal Navy, for the recruitment of a Hardware Engineering Manager to join their South London office on a permanent basis. Hybrid working is available, with a 9-day fortnight an option.
We're looking for an experienced Hardware Engineering Manager to lead and grow a team of mechanical, electrical and product design engineers in a highly regulated defence environment. Based in South London, this is a key leadership role where you'll be responsible for the functional capability, quality, and performance of the hardware engineering team.
This is more than a job - it's a chance to shape and deliver technology that underpins the Royal Navy and wider UK defence systems.
What you'll be doing:Leading and managing a team of engineers across mechanical, electrical and product design disciplines
Overseeing capability planning, recruitment, and career development within the function
Ensuring quality delivery of engineering output across multiple programmes and projects
Providing technical oversight on design reviews, plans and documentation
Supporting continuous improvement and aligning ways of working with company frameworks
Managing tools and assets required by the team
Driving compliance with engineering standards, processes and export controls
Acting as the functional point of contact for the hardware engineering capability within the organisation
What we're looking for:Degree-qualified in a relevant engineering subject (electrical, mechanical or similar) or extensive relevant experience
Strong background in hardware engineering (mechanical or electrical), ideally within the defence, aerospace, or maritime sectors
Experience managing and developing high-performing engineering teams
Understanding of the full product lifecycle, from design through to manufacture and delivery
Knowledge of hardware defence standards, DfM, FEA, safety and compliance (REACH, RoHS etc.)
Familiarity with analysis techniques, production methods, and engineering tools
Why apply?Location: South London with hybrid working options
Flexible schedule: Optional compressed working week with every other Friday off
Benefits: Private healthcare, performance bonuses, career development support, and more
This is a great opportunity to step into a leadership role where your work directly contributes to national defence capabilities. You'll be part of a forward-thinking engineering environment with the autonomy to shape your team and drive technical excellence.
Interested?
Apply now or get in touch to find out more.
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Senior Specialist, Technical Account Management - French Speaking
Posted 19 days ago
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Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Technical Account Management - French Speaking
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect
and power an inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships
and passion, our innovations and solutions help individuals, financial institutions, governments,
and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
company. With connections across more than 210 countries and territories, we are building a
sustainable world that unlocks priceless possibilities for all.
Overview
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.
Role
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
All About You
-Native French speaking
-BS in Computer Science or equivalent experience
- Must have technical client-facing experience or 2+ years front end developer experience
- Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
- Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Familiarity with e-commerce specific terms and configuration is preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Director, Technical Program Management, Scrum Master Team Coach
Posted today
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Technical Program Management, Scrum Master Team Coach
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Vocalink, a Mastercard company technologies power the UK's real-time payments, settlements and direct debit systems, as well as a network of nearly 55,000 UK ATMs. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.
Role of the Director, Technical Program Manager (Scrum Master/Team Coach)
Vocalink are looking for an experienced Scrum Master/Team Coach to take on a leadership role within an Agile environment, specifically in the context of a SAFe (Scaled Agile Framework) to lead a group of Scrum Masters who are supporting teams within an Agile Release Train or independent Agile Teams.
The responsibility focuses on providing guidance, support and development for the Scrum Master/Team Coaches to enable them to assist the team in meeting their delivery goals as well as being a key member of one or more Agile Teams to assist in meeting their delivery goals and is responsible to facilitate and ensure that the Lean and Agile principles and values are being followed within the team for improved speed and quality delivery.
Key Responsibilities:
Embody a Lean-Agile mindset
Guide the Scrum Masters/Team Coaches to mature in their Lean-Agile practices by modelling the values and principles of Lean thinking and the Agile Manifesto in their daily interactions.
Personally demonstrate the SAFe Core Values and inspire others to adopt these beliefs.
Internalise and be able to demonstrate to Scrum Masters/Team Coaches how they can be guided by the SAFe Principles.
Champion Continuous Improvement
Maintain the momentum of continuous improvement.
Maintain the Enterprise level improvement backlog to support continuous best practice.
Lead the Scrum Master's Community of Practice to enable the Scrum Masters/Team Coaches to strengthen their skills and learn from each other.
Lead the Scrum Masters to complete Competency Assessments and guide them in maturity the proficiency of their Agile Teams.
Connect with VMO and APMO governance practices to identify training and coaching needs or opportunities for Scrum Masters/Team Coaches
Influencing senior stakeholders and coaching them on the behaviours Lean-Agile leadership
Coaching Flow
Guide the Scrum Masters/Team Coaches to use the tools to analyse data to visualise and identify opportunities to improve the flow of value across the teams and ART.
Identify opportunities across the organisation to introduce systems to make work visible. Provide guidance on managing Work in Process to improve Flow.
Support the Scrum Masters/Team Coaches to introduce appropriate Flow metrics and accelerators. Help the organization use data to validate flow improvements and inform further steps.
Lead discussion across the organisation about improving the flow of value. visualising value streams and removing impediments. Nurture a flow-oriented mindset through one-on-one conversations and group discussions.
Experiences
Communication skills to be able to convey ideas, expectations and feedback.
Be an active listener to understand individuals concerns and stakeholders needs.
Coaching and mentoring to support through influence (rather than command and control) to empower the team rather than dictating tasks.
Empathy to understand the Scrum Master/Team Coaches' challenges and have genuine concern for their beliefs and feelings by creating a psychologically safe environment for open discussions.
Conflict navigation to mediate and resolve interpersonal conflicts, problem-solving, and decision-making to foster healthy team dynamics. Moving from conflict to constructive disagreements.
Mentoring to help individuals develop a continuous learning mindset by guiding them to find solutions independently.
Coaching to educate the Scrum Master/Team Coach on methods beyond Scrum, such as SAFe, Kanban, flow, XP and built-in quality.
Facilitation to guide events and ensure discussions stay on track and are productive
Analytical problem solving to identify obstacles and creative thinking to find effective solutions.
Adaptability to adjust to changes in requirements, team dynamics, priorities and continuous improvement.
People management including but not limited to coaching and mentoring to support through influence (rather than command and control) to empower the team rather than dictating tasks.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
Abide by Mastercard's security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Resource Management & Technical Project Delivery
Posted 10 days ago
Job Viewed
Job Description
Contract Role: Technical Project Delivery Lead - Resource Management
Duration: 12 months
Location: Bridgend / Hybrid
Start Date: ASAP
Day Rate: tbc (Inside IR35)
Reporting To: Head of Technical Programme Office
We’re looking for a senior-level contractor who can design, build and roll out a brand-new resource management framework and system from scratch , while also supporting technical project delivery across the business.
This is a ground-up transformation – you’ll be at the centre of shaping how resources are tracked, allocated and managed across ICT. Expect to lead on system design, stakeholder engagement, tech assessment, process development and rollout. If you’ve done this before, you’ll know what’s involved.
What you’ll be doing:- p>Design and implement a fit-for-purpose resource management system
-
Define frameworks, policies, and governance across resource allocation and utilisation
-
Build and embed standardised onboarding and tracking processes
-
Select, configure and roll out supporting tech/tools
-
Lead on planning, testing, training, and handover
-
Collaborate with delivery and IT teams to ensure adoption
-
Support ongoing project delivery across technical workstreams
-
Strong experience designing and implementing resource management systems
-
Hands-on delivery background – ideally across both Agile and Waterfall environments
/li> -
Able to hit the ground running in high-pressure, fast-moving settings
-
Confident working with stakeholders at all levels
-
Good understanding of data, reporting, and system integration
-
Experience with compliance, risk, and scalable solutions during delivery
-
Certifications like Prince2, Agile, PMP, ITIL
-
Background in technical programme or project delivery
Interested?
This is a meaty 12-month role with high visibility and real impact. Please get in touch if you’re ready to take the lead on building something from the ground up.
Resource Management & Technical Project Delivery
Posted 13 days ago
Job Viewed
Job Description
Contract Role: Technical Project Delivery Lead - Resource Management
Duration: 12 months
Location: Bridgend / Hybrid
Start Date: ASAP
Day Rate: tbc (Inside IR35)
Reporting To: Head of Technical Programme Office
We’re looking for a senior-level contractor who can design, build and roll out a brand-new resource management framework and system from scratch , while also supporting technical project delivery across the business.
This is a ground-up transformation – you’ll be at the centre of shaping how resources are tracked, allocated and managed across ICT. Expect to lead on system design, stakeholder engagement, tech assessment, process development and rollout. If you’ve done this before, you’ll know what’s involved.
What you’ll be doing:- p>Design and implement a fit-for-purpose resource management system
-
Define frameworks, policies, and governance across resource allocation and utilisation
-
Build and embed standardised onboarding and tracking processes
-
Select, configure and roll out supporting tech/tools
-
Lead on planning, testing, training, and handover
-
Collaborate with delivery and IT teams to ensure adoption
-
Support ongoing project delivery across technical workstreams
-
Strong experience designing and implementing resource management systems
-
Hands-on delivery background – ideally across both Agile and Waterfall environments
/li> -
Able to hit the ground running in high-pressure, fast-moving settings
-
Confident working with stakeholders at all levels
-
Good understanding of data, reporting, and system integration
-
Experience with compliance, risk, and scalable solutions during delivery
-
Certifications like Prince2, Agile, PMP, ITIL
-
Background in technical programme or project delivery
Interested?
This is a meaty 12-month role with high visibility and real impact. Please get in touch if you’re ready to take the lead on building something from the ground up.
Technical Specialist Certification Management Systems
Posted 8 days ago
Job Viewed
Job Description
We have a new and exciting role for a Technical Specialist UKAS Accredited Certification Management Systems to support the technical director in managing the complexities around managing the UKAS management system accreditations.
ABOUT YOU
We are currently seeking a Technical Specialist who has knowledge and experience and a broad understanding of the requirements of accreditation standards, ISO/IE.
Access Management Technical Specialist-IAM
Posted today
Job Viewed
Job Description
Job Title: Access Management Technical Specialist
Location: Coventry/Birmingham, UK (Hybrid)
Contract role under Inside IR35
Working Mode: Hybrid (3 days onsite/week
Job description:
Key Responsibilities:
• IAM Strategy & Roadmap:
o Develop, implement, and maintain a comprehensive IAM strategy and roadmap, with a focus on Microsoft technologies (Active Directory, Entra, Azure, Microsoft Defender, MS Office 365 applications).
o Ensure that the IAM strategy aligns with broader organizational goals, IT architecture, and security requirements.
o Collaborate with key stakeholders to prioritize IAM initiatives and ensure they are aligned with business needs and security standards.
• Microsoft Technologies:
o Lead the administration, configuration, and optimization of Active Directory (AD), Entra, Azure, and Microsoft Defender to ensure secure and efficient identity and access management across the enterprise.
o Oversee the integration of Microsoft 365 applications, managing enterprise licensing and ensuring proper access control and policy enforcement.
o Manage shared data solutions (NetApps & DFS) in relation to IAM practices, ensuring seamless access management and data security.
o Implement and maintain certificate management processes to ensure secure identity verification across Microsoft-based systems.
• HR Provisioning & Integration:
o Manage the integration of HR provisioning workflows from SAP SuccessFactors to Active Directory (AD), ensuring smooth user provisioning, deprovisioning, and role-based access control (RBAC).
o Collaborate with HR, IT, and security teams to ensure IAM processes align with organizational HR policies and business requirements.
o Oversee the maintenance of AD, ensuring user accounts, roles, and permissions are accurate and compliant with HR data from SAP SuccessFactors.
• System Build & Maintenance:
o Lead the design, build, and ongoing maintenance of IAM systems and infrastructure that integrate Microsoft technologies, ensuring they meet security, scalability, and performance objectives.
o Regularly monitor IAM systems for security vulnerabilities, performance issues, and compliance with policies and industry standards.
o Implement IAM automation processes to streamline user access provisioning and management across Microsoft environments.
• Security & Compliance:
o Ensure that IAM solutions are secure and compliant with relevant regulations, including data protection laws (e.g., GDPR), industry best practices, and internal security policies.
o Collaborate with security teams to integrate IAM solutions with existing security frameworks (e.g., Microsoft Defender, Azure Security Center) to proactively identify and mitigate potential threats.
o Conduct regular audits and assessments to ensure the integrity and compliance of IAM systems.
• Collaboration & Stakeholder Engagement:
o Work closely with cross-functional teams (HR, IT, security, legal, etc.) to ensure that IAM solutions are effectively implemented and meet organizational needs.
o Provide guidance and technical support to teams during the implementation and ongoing maintenance of IAM systems.
o Serve as a subject matter expert in IAM technologies, offering strategic recommendations to leadership on IAM best practices and technology advancements.
Required Skills and Experience:
• Extensive experience in Identity and Access Management (IAM) within Microsoft ecosystems, with hands-on expertise
in Active Directory (AD), Entra, Azure, Microsoft Defender, and MS Office 365.
• Experience in enterprise licensing management for Microsoft 365 applications and managing shared data (NetApps &
DFS) in an IAM context.
• Solid understanding of certificate management processes for identity verification and secure communication.
• In-depth knowledge of HR provisioning and user lifecycle management, with experience integrating SAP
SuccessFactors with Active Directory (AD).
• Strong understanding of security principles, including role-based access control (RBAC), multi-factor authentication
(MFA), and least privilege access policies.
• Familiarity with industry regulations and standards, including GDPR, ISO 27001, NIST, and others.
• Proven ability to design, build, and maintain scalable IAM solutions that align with business needs and security
requirements.
• Strong problem-solving skills and the ability to troubleshoot complex IAM-related issues across diverse platforms.
• Excellent communication skills with the ability to engage with both technical and non-technical stakeholders
Sr. Technical Vendor Manager,International Technical Vendor Management - Design & Construction
Posted 19 days ago
Job Viewed
Job Description
The Sr. Technical Vendor Manager is responsible for Performance Management, Capability Development and Risk Management of strategic Design & Construction service providers such as Consultants, General Contractors and subcontractors. The individual will build and maintain relationships with vendors and deploy strategies to efficiently deliver high-quality projects safely, on time and within the defined budget, looking for the establishment of partnerships and long-term relations.
Successful candidates will have strong level of ownership, bias for action and be highly motivated individuals who have Project/Contracts Management experience within the construction industry. The role will understand the details of Amazon buildings, and will deep dive on key construction partners by working in close collaboration with consultants, General Contractors and internal stakeholders such as Procurement, Pre-construction, Construction and Technology.
Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based in UK or Germany with 50% of time traveling between Brazil, Mexico and Australia.
Key job responsibilities
Drive capacity assessment, collaborate closely with Pre-construction / Construction / Project Delivery Teams on vendor qualification and upskilling, ensuring vendor capacity.
Drive vendor capability assessment, develop and maintain Vendor Strategy together with Procurement Team
Metric analysis, leveraging data to gain comprehensive insights, evaluating key metrics and KPIs against organizational targets
Improve method to collect and sync feedback on vendors, seek out ways to automate and improve productivity
Have technical capacity to understand and improve KPIs on vendors performance as well as internal process.
Assess vendor risks consistently for tender input and support data driven decision.
Manage vendors performance ensure the delivery of CAPEX projects safely, on time and on cost.
Deep dive on technical details and lead problem-resolution, driving process improvements and lessons learnt, keeping productive relation between the organization and the vendors.
Leading critical escalations and claims and manage communication with leadership risks and mitigations.
Be a business partner with the Procurement, Pre-Construction and Construction teams, drive execution of horizontal initiatives.
Basic Qualifications
- University degree in civil engineering or architecture
- Proven Vendor management in construction and or contracts management
- Analytical skills with aptitude for figures and data-driven argumentation
- Proficient in utilizing Excel and software tools to deliver vendor metrics and conduct data-driven analysis.
- Written and verbal communication skills in English, Spanish and Portuguese.
- Flexibility to travel up to 50% between Brazil, Mexico and Australia.
- Project management, real estate development, architecture/design experience
Preferred Qualifications
- Experience in project management, real estate development, architecture/design
- French, German, Polish, Portuguese, Arabic, Turkish, Afrikaans and Zulu are considered preferred qualifications
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
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Sr. Technical Vendor Manager,International Technical Vendor Management - Design & Construction
Posted 19 days ago
Job Viewed
Job Description
The Sr. Technical Vendor Manager is responsible for Performance Management, Capability Development and Risk Management of strategic Design & Construction service providers such as Consultants, General Contractors and subcontractors. The individual will build and maintain relationships with vendors and deploy strategies to efficiently deliver high-quality projects safely, on time and within the defined budget, looking for the establishment of partnerships and long-term relations.
Successful candidates will have strong level of ownership, bias for action and be highly motivated individuals who have Project/Contracts Management experience within the construction industry. The role will understand the details of Amazon buildings, and will deep dive on key construction partners by working in close collaboration with consultants, General Contractors and internal stakeholders such as Procurement, Pre-construction, Construction and Technology.
Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based in UK or Germany with 50% of time traveling between Brazil, Mexico and Australia.
Key job responsibilities
Drive capacity assessment, collaborate closely with Pre-construction / Construction / Project Delivery Teams on vendor qualification and upskilling, ensuring vendor capacity.
Drive vendor capability assessment, develop and maintain Vendor Strategy together with Procurement Team
Metric analysis, leveraging data to gain comprehensive insights, evaluating key metrics and KPIs against organizational targets
Improve method to collect and sync feedback on vendors, seek out ways to automate and improve productivity
Have technical capacity to understand and improve KPIs on vendors performance as well as internal process.
Assess vendor risks consistently for tender input and support data driven decision.
Manage vendors performance ensure the delivery of CAPEX projects safely, on time and on cost.
Deep dive on technical details and lead problem-resolution, driving process improvements and lessons learnt, keeping productive relation between the organization and the vendors.
Leading critical escalations and claims and manage communication with leadership risks and mitigations.
Be a business partner with the Procurement, Pre-Construction and Construction teams, drive execution of horizontal initiatives.
Basic Qualifications
- University degree in civil engineering or architecture
- Proven Vendor management in construction and or contracts management
- Analytical skills with aptitude for figures and data-driven argumentation
- Proficient in utilizing Excel and software tools to deliver vendor metrics and conduct data-driven analysis.
- Written and verbal communication skills in English, Spanish and Portuguese.
- Flexibility to travel up to 50% between Brazil, Mexico and Australia.
- Project management, real estate development, architecture/design experience
Preferred Qualifications
- Experience in project management, real estate development, architecture/design
- French, German, Polish, Portuguese, Arabic, Turkish, Afrikaans and Zulu are considered preferred qualifications
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Software Development Manager - Agile, project management, technical
Posted 2 days ago
Job Viewed
Job Description
Software Development Manager - Cyber security - Hybrid role - Amazing opportunity
Excellent salary + Pension + Health + stock options + hybridworking- 2 days in the office per week.
This is an excellent opportunity for an experienced Software Development Manager whois looking for a new challenge with an innovative global marketing leading company at the cutting-age of developing cyber security solution.
WHJS1_UKTJ
Technical Services Lead - Facilities Management
Posted 17 days ago
Job Viewed
Job Description
The company
At Fora, we’re fueled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.
Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates.
As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.
Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.
The Role
We are looking for a proactive and experienced Technical Service Manager to lead the delivery of technical services across a high-profile, 2.0 million sqft real estate portfolio in London.
In this pivotal role, you will be accountable for ensuring the effective operational management of all technical service contracts, including planned preventative maintenance, reactive works, client-driven enhancements, compliance, Lifecycle planning and capital expenditure projects.
You will be stepping into a fast-paced, high-performance environment and will lead an established, well-structured, and high-performing team. Strong leadership, technical expertise, and operational oversight will be essential to drive continued excellence across the portfolio.
Key Responsibilities
- Lead and manage the Technical Service Team, providing guidance, support and development opportunities.
- Effectively lead and manage the external service partners to ensure contracts are being fulfilled and.
- Continually review contractor KPI and SLA performance statistics and act accordingly to maximise operational performance.
- Build collaborative relationships between internal and external resources, making sure customer experience is at the forefront of all thought process’ and decision making.
- Continually evaluate internal and external process to improve serviced delivery.
- Develop strategic plans to pre-emptively improve the portfolio performance and reduce downtime.
- Develop and implement service procedures, policies, and standards.
- To manage internal client expectations within the contract, take ownership of client escalations and deliver satisfactory resolutions.
- Manage escalations efficiently to resolve complex technical issues and communicating to all stakeholders regularly throughout the process.
- Lead our in-house energy management council and develop improve plant control strategies and plans to reduce energy consumption.
- Compile monthly and quarterly operational reports on department performance
- Tender and project manage mechanical and electrical upgrades across the estate
- Work closely with M&E consultants to design and scope up capital expenditure projects
- Work closely with the health and safety manager to maintain compliance and create a positive culture of health and safety in the workplace
- Build lifecycle planning to forecast capital expenditure and pre-emptively manage the estates infrastructure
- Collaborate with other departments, to provide technical guidance and streamline service processes.
- Manage both operational and capital expenditure in line with approved budgets
- Constantly strive to identify areas of change/improvement that will benefit the delivery of FM services
- Oversee all building systems, including life safety, mechanical, electrical, lifts, plumbing, BMS & EMS software
- Enhance the capability for existing buildings, contributing where required to the development of new SMART building technology platforms, data analysis and on-site operational enhancement projects.
- Support the mobilisation of new buildings, ensuring a smooth transition from development to operational building, and identifying all systems defects within the first 12 months.
Requirements
- Proven experience in a technical service management role.
- Experience of large portfolio management experience
- Experience managing maintenance contracts from a client or contractor side.
- Strong leadership skills with the ability to motivate and develop a team.
- Line management experience.
- Experience managing facilities projects relating to technical services.
- Mechanically or electrically qualified (F-Gas or 18th addition).
- Bachelor’s degree or similar in Facilities Management, Engineering or Business management, or demonstrable work experience in the above fields.
- IOSH or NEBOSH
Benefits
At The Office Group, we know that work isn’t just about working. We offer all of our employers a fantastic range of benefits, including;
- 4 days in the office 1 WFA
- Bonus
- 28 days annual leave
- Holiday buy in scheme
- Birthday Leave
- 2 weeks work from anywhere
- Annual leave purchase scheme
- Healthshield
- Study support
- 5% Pension scheme
- Life Assurance
- Discounted Gym membership
- Season Ticket Loan
- Cycle to Work Scheme
- 25% Discount at Fora Cafes