1291 Technical Positions jobs in Brent

**Position Overview**
The Technical Specialist (Audio) is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There will also be occasions where the individual will be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager (Head of Sound)
**Key Job Responsibilities**
**Event Planning**
+ Assist project managers to help determine audio equipment needs and technical solutions for events.
+ Determine and secure the resources required to successfully complete each project including internal and external resources liaising with freelancers and suppliers.
+ Contribute to technical drawings using Vectorworks.
+ Use simulation software (eg. D&B ArrayCalc) to design PA systems for events.
+ Ensure that all the necessary planning documentations (eg. patch sheets, flow diagrams, equipment lists) are communicated to the delivery team prior to the execution of an event.
**Equipment Operation**
+ Advanced user of Yamaha, DiGiCo and Allen and Heath mixing consoles for large scale corporate events.
+ Build and tune PA Systems - Line arrays/distributed point source systems including D&B, L-Acoustics, Martin Audio.
+ Coordinate, deploy and monitor Shure and Sennheiser RF mic and IEM systems.
+ Programming comms systems ability to interface multiple wired and wireless systems including GreenGo, Clear-Com and RTS.
+ **Drives Results** - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
+ Troubleshoots technical issues and resolve problems quickly as they arise.
+ **Do the Right Thing** - Complies with all Company security and safety measures.
+ Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
+ Ensures equipment is secure from theft and/or damage when in use.
**Customer Service**
+ **Deliver World Class Service** - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ **See the Bigger Picture** - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
+ Understands and fosters the hotel/venue/client relationship.
**Training/Staff Development**
+ **Values People** - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
+ Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
**Event Supervision**
+ Performs advanced work (pre/during/post event) with operations team members.
+ Supervises and directs other technicians during an event.
**Equipment Maintenance**
+ Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
+ Performs inventory and forecasting of equipment needs.
**Disclaimer:**
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.
**Job Qualifications**
+ Bachelor's Degree or equivalent is preferred.
+ 4+ years of field experience in specialty area is required.
+ 3-5 years of customer service or hospitality experience is preferred.
+ Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
+ Experience with project management of multiple tasks/initiatives.
+ Strong customer, client and co-worker interface experience and abilities.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Develops Talent
+ Tech Savvy
+ Manages Complexity
+ Ensures Accountability
+ Instils Trust
Work is performed in an events environment with at times moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Overview

Job Title:

SAP Technical SpecialistnJob Location:

central LondonnWork type:

ContractnJD:nResponsibilities include:nResponsibilities

Major technical change projects involving the SAP PlatformnThe maintenance of the system – significant upgrades to the application, database, o/s.nTechnical expertise on defining as-is and to-be designs and architectures for SAP platform technology (BASIS layer) – supporting High Level and Low level design tasks.nEnsuring technical support to business users Bank wide for the Bank's NIPS and GBM Products 24 x 6 with flexibility to provide occasional out of hours (evening and weekend) support cover.nProducing outputs to high standards of quality and maintainability, which comply with software development and assurance principles.nDisplay the core Bank values in daily work, namely being: collaborative, inclusive, empowering, decisive and open.nMinimum Essential Criteria

Expert knowledge (to at least SAP Certified Application Associate) of SAP Oracle based platforms – including hands on capability to perform upgrades and other major changes.nEnd to end experience of major SAP Platform Change programmes and projects e.g. SAP Application, Platform, Database and Operating System Migration.nExperience of at least 3 installation or upgrade SAP Projects end to end – requirements -> design -> delivery -> BAU support.nIn-depth, hands-on knowledge of the entire SAP Application Lifecycle including SAP software logistics, enhancement packs, upgrades, advanced corrections.nExcellent SAP BASIS, Oracle and Linux O/S skillsnStrong written and verbal communication skills.nBe able to demonstrate a high level of professionalism, organisation, self-motivation, and a desire for self-improvement.nAbility to plan, schedule and manage a demanding workload.nGood knowledge of agile delivery methodologies as associated toolsets such as Jira.nDesirable Criteria

Formal Solution Architecture skills – TOGAF foundation, preferably on SAP TechnologynExperience of Oracle RAC and Oracle Database clusteringnIn-depth skills in RHEL – preferably including RHEL for SAP Solutions.

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Lead Controls Automation Engineer - Fully Automated site!nSalary:

£60,000 - £2,000nShift:

Monday - Friday Days!nLocation:

Grimethorpe, BarnsleynWe are currently recruiting for a Lead Controls Automation Engineer to join a UK leading logistics company. Lead Controls Automation Engineer will be joining an innovative market leader within the industry who can offer unlimited progression and technical development. The Lead Controls Automation Engineer will be working within a fully automated facility and will receive industry leading training on an ongoing basis. With a solid structure in place there are clear progressions routes into the next role at any level you join.nThis really is a great opportunity for an experienced Lead Controls Automation Engineer to showcase their PLC and controls skills as this role will have you carrying out planned and reactive maintenance as well as fault finding and making modifications to the PLC programs. Your role will include fault finding, modifying and interagating of the latest Siemens PLC software. With this in mind, you must have experience with Siemens or Allen Bradley PLC's and must be able to make modifications to programs as a minimum. So do not delay in applying!nSkills required for Lead Controls Automation Engineer:nStrong controls/PLC knowledge and experiencenEngineering QualificationsnAn FMCG background would be desirablenBenefits for Lead Controls Automation Engineer:nWorking with a UK Leading logistics companynWorking with on a fully automated sitenBenefits such as pension, overtime and industry leading trainingnA high-level crucial role within a reputable companynIf you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert. For further details contact Salma MousrijnAs a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme.nYou will receive 50 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply please see our website for further details.

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Company description:nWater Utility Company based in Yorkshire region of England.nJob description:nSmart Networks

Pressure Management Technical Specialist

24 Fixed Term ContractnHello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:nWe offer a competitive salary, depending on experience

£44,883 - £6,104nCompany Car BenefitnAnnual incentive related bonus ( 000 maximum bonus opportunity for the performance year)nAttractive pension scheme (up to 12% company contribution)nDevelopment opportunities in line with the Pressure Management Technical Specialist progression plann25 days annual leave plus bank holidays

plus an extra wellness day!nLife assurance cover of 4 times pensionable salarynA great benefits package

choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.nRetail savings schemenOnline GP service, cycle to work scheme, gym membership discounts and many more!nLocation:

Regional Office / Hybrid WorkingnWork type:

Permanent. 37 hours per week, Monday

Friday.nWe have 2 exciting new opportunities for Pressure Management Technical Specialists to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?nWhat we do:nEveryone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.nWe look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.nNew environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators.nFollowing our success in achieving a 15% leakage reduction target in AMP7, OFWAT has awarded us additional Enhancement funding for AMP8 to deliver a further 12% reduction. This ambitious goal will be achieved through a blend of proactive, reactive, tactical, and sustainable solutions, all governed through our AMP8 Leakage Enhancement Programme. Pressure Management is a key enabler in this journeyhelping to reduce bursts, improve asset health, and maintain stable network performance. By adopting cutting-edge technology, were moving towards autonomous control of valves and pumping stations, ensuring consistent pressure management day and night while remaining responsive to network events.nWere now looking for a Technical Specialist to join our Pressure Management team within the Strategy, Planning & Investment department. As part of a team of four, youll lead investigations across the clean water network, identifying opportunities to reduce leakage in both Upstream and Distribution areas. Youll collaborate with Asset Planning, Capital Delivery, and Service Delivery to implement Smart, Calm, Resilient solutions. The role also involves supervising third-party contractors and consultants, influencing infrastructure optimisation, and helping to reduce ODI impacts across the network.nWhere you fit in:nAs our

Pressure Management Technical Specialist

you willnAct as the technical lead for Pressure Management across Yorkshire Waters clean water network.nIdentify and deliver innovative, smart solutions to optimise pressure and reduce leakage.nCollaborate with multi-disciplinary teams to bridge IT/OT and physical infrastructure, driving transformational change.nLead investigations into asset reliability and failure, delivering operational and capital solutions to enhance performance.nDevelop and implement smart control strategies using emerging technologies like IoT and cellular communication.nDesign and deliver Smart & Calm Network solutions to improve system resilience across Yorkshire.nSupport the companys journey to increase smart maturity in line with AMP8 Business Plan targets.nSupervise contractors and consultants, ensuring benefit tracking, KPI reporting, and value-driven delivery of pressure optimisation schemes.nWhat skills & qualifications you will need:nFull UK Driving LicensenDegree Qualified in relevant Engineering discipline such as Civil/Mechanical Engineering or relevant Engineering experiencenSignificant experience of creating and implementing Pressure Management & Smart Network SolutionsnExperienced in YW suite of software (Netbase/Ai2/GIS/SAP/AIB/EDMS/IMS)nExperience in the Water Industry and particularly Water Distribution.nAbility to work with autonomy and make operational decisionsnAbility to influence, challenge and manage expectations of external stakeholdersnYou will also benefit from having:nChartered of Registered with a Professional Institution (ICE/CIWEM/IoW)nAwareness of YW Capital ProcessnAlthough we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy!nDo we sound like your cup of tea?nIf youve got experience as a Pressure Management Technical Specialist and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.nClosing date - 26th September 2025nIf successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.nAll our roles are subject to a medical questionnaire, and further medicals when required.nWe are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.nIf you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.nKelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

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Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com  is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com  is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Role Overview

We are seeking a skilled and client-focused Technical Support Specialist  to manage internal IT systems, provide technical support to clients, and assist with the deployment of both software and hardware solutions. The role also involves supporting client account management to ensure a seamless service experience.

Key Responsibilities

• Manage the company’s IT infrastructure .
• Provide technical IT support  to clients.
• Support with the installation and deployment of software  as well as any permanent or temporary company hardware provided to clients.
• Assist with client account management  to ensure smooth operations and strong client relationships.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–4 years of experience in IT support, technical support, or systems administration .
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with software installation, hardware setup, and system maintenance .
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Experience in a client-facing IT support role  is a plus.

Technical Client Specialist

Location: London, UK (Hybrid: 2 days per week in the office)
Company: Navro – Pioneering the Future of Payments

Not Your Average Tech Troubleshooter Role Overview

We are seeking a proactive and detail-oriented professional to join our team, focusing on the end-to-end management of client payment data, technical operations, and support. The successful candidate will play a critical role in ensuring the accuracy and integrity of beneficiary and mandate data, managing payment testing procedures, and providing essential technical support to both new and existing clients. This role requires a blend of analytical skills, technical proficiency, and strong communication abilities.

This is a fantastic opportunity for someone who enjoys a varied workload, from technical problem-solving to client engagement. You'll be a key player in ensuring our clients have a smooth and successful experience with our platform from the very start.

You won’t have layers of approval slowing you down. You will have the freedom to make real, impactful decisions from day one. This isn’t a passenger role. We’re bringing you in for your expertise, and your relentless drive. You will be responsible for providing crucial technical support and ensuring the accuracy and integrity of our systems for both new and existing clients.

Who We Are 

We are transforming payments for global platforms and e-commerce businesses. As the world’s first payments curation platform, we simplify cross-border transactions by uniting best-in-class infrastructure into a seamless ecosystem, enabling businesses to scale and operate effortlessly across borders. Cross-border workforce payments are slow, expensive, and outdated. We can’t be. Businesses rely on us to pay their people accurately and on time - contractors, freelancers, and employees across the globe. When we say we’ll deliver, failure isn’t an option. If we don’t do what we said we would, people don’t get paid - not just a transaction delayed, but real workers left without wages. That means a developer in Argentina missing their paycheck, a freelancer in the Philippines unable to pay rent, or a contractor in Poland unable to get to work. No excuses. No passengers. No tolerance for politics or mediocrity.

Requirements

What This Role Demands:

You Own It – You’re accountable for every technical detail, every client issue, and every outcome. If the data’s wrong or a test fails, it’s on you to fix it. 

You Ask the Hard Questions – You don’t just process requests; you challenge assumptions, push boundaries, and make us better. Why is this data structured this way? Why not another? 

You Fix What’s Broken – No waiting for permission. If a process is clunky or a client is stuck, you dive in and solve it. 

You’re Hands-On – One minute you're analyzing a payment rejection report, the next you’re configuring API credentials for a new client. 

You Thrive in Chaos – Startups are messy. Priorities shift, systems evolve, and ambiguity is constant. You bring clarity without getting bogged down by rigid processes. 

You Handle the Pressure – Fast-paced. High stakes. You balance multiple projects, manage tight timelines, and keep moving forward. 

You’re Here for the Journey – This is career-defining. It’s hard, rewarding, and not for the faint-hearted. If you’re ready to grow alongside Navro, let’s build something amazing together.

What You’ll Be Doing:

• API Client Support & Onboarding: Support new clients in understanding and onboarding with the Navro API endpoints. Triage and resolve technical issues and requests from existing clients, ensuring minimal disruption to their operations.
• Beneficiary & Mandate Data Management: Conduct data analysis to ensure accuracy and compliance. Manage the upload of beneficiary and mandate data into the Navro Hub, and provide feedback to Implementation Managers on any data gaps.
• Penny Test Management: Manage the full penny test process, including file creation, reporting, and analysis of rejection reasons to provide actionable next steps.
• System Administration & Support: Configure API credentials for clients, provide technical user access support via back-end systems like Keycloak, and manage sandbox environments.
• Incident Support: Provide first-line support for beneficiary and technical payment-related issues, and address support tickets efficiently.
• Knowledge & Documentation: Maintain and update the knowledge base with technical documentation and process flows to support both clients and internal teams.

What We’re Looking For:

Essential

• Proven experience in a technical support, client support, or operations role.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users.
• Experience with API integration and troubleshooting.

Desirable

• Previous experience in the fintech or payments industry.
• Knowledge of Keycloak or other identity and access management systems.
• Familiarity with sandbox environments and testing procedures.

You may not possess every single required skill listed, and that's perfectly fine. If you have most of them, along with grit, passion, a desire to learn quickly, and the willingness to get stuck in, we encourage you to apply.

Why Navro?

• Lead and Shape the Future: This is your chance to build and grow a market from zero to one.
• Make Real Impact: Your decisions will directly shape Navro’s growth journey.
• Innovative Environment: Be at the forefront of Fintech innovation and payments disruption.
• Career-Defining Role: This isn’t just another job. It’s a legacy.

Ready to Build Something Big?

This is your chance to leave your mark. If you’re ready to lead, build, and grow with the intensity that only startups offer, we want to hear from you.

Apply now and be part of Navro’s journey to revolutionise payments.

Benefits

As part of this role you will receive the following:

• You will enjoy 26 days of annual leave (excluding Bank holidays)
• Volunteering & Compassionate leaves
• Maternity and Paternity leaves
• Private Healthcare 
• Company Options Scheme
• Global Team Off-sites 
• Comprehensive, interactive & engaging Training - Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
• Career frameworks
• Flexibility surrounding other commitments; within your team we will work around child-care or other appointments you have. We just ask for advance notice!
• For those London based 2-3 days per week in office
• Working in a diverse and inclusive environment where we ensure that our people thrive

Navro does not accept unsolicited resumes from search firms/recruiters. Navro will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Role purpose and overview

As a key part of The Telegraph’s technical SEO team, you will report to the Senior Technical SEO Manager and be a pod responsible for the site’s technical performance. It is a brand new position that is responsible for the website’s technical health, working very closely with the senior team lead, actioning technical fixes discovered by yourself, the SEO agency and your team lead.

As a team, you will manage the SEO agency, set KPIs around technical health and support the technical lead on being the go-between between product, tech, SEO and editorial and support on a number of technical projects around the business.

The Telegraph is one of the most interesting, exciting websites you could ever work on in technical SEO. With tens if not hundreds of millions of URLs and an as yet immeasurable number of issues and opportunities to identify and action, you have the chance to make a real difference to the business.

Key responsibilities

• Being the chief support for the technical SEO lead, actioning technical improvements and supporting on technical KPIs and reporting
• Actioning initiatives from the SEO roadmap and audits, owned by the technical lead
• Managing and improving the core technical health of The Telegraph from an SEO POV
• Supporting on technical audits for specific website sections, taking the lead on them in the future
• Supporting on SEO agency projects and technical project performance
• Setting up top-class reporting dashboards and suites that can be used by experts and beginners alike
• Supporting on technical SEO training
• Working with the Product, SEO, Editorial and Development teams to ensure efficient rollout of projects
• Developing our SEO as a product offering from a technical standpoint
• Identifying gaps in our tool, reporting and knowledge offerings to drive efficiencies across the business

Essential skills required for the role

• Excellent all-around SEO knowledge, with a clear focus on technical SEO
• An understanding of how to deal with large websites and datasets
• Ability to understand technical SEO nuances, particularly around indexation, crawl budget and website efficiency
• An ability to prioritise tasks and projects effectively, delivering quickly and efficiently
• Experience using Data Studio (Looker), Search Console, ahrefs, Semrush and other core SEO tools
• Experience using enterprise-level website crawling tools: Lumar (preferably), Screaming Frog, Botify etc
• Experience working with (or working at) an SEO agency
• Experience delivering technical SEO strategy(s)
• Experience working with a development team

Desirable skills

• Experience using log files
• Experience managing technical SEO as a product
• Experience working with cross-functional teams (Product, Tech, Editorial)
• Experience working at a high-scale publisher
• Experience working on or setting up tests in an autonomous, execution-first environment

Benefits

The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.

Training and development

With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.

Our commitment to inclusion

At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We are proud to be a Disability Confident Employer as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.

To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website

Bloomsbury Square, London, United KingdomnSAP S/4HANA Technical Specialist at N Consulting Ltd

Job Title:

SAP S/4HANA Technical Specialist – Hybrid / Central LondonnContract:

6 months (with potential extension)nnLocation:

Central London (Hybrid)nAbout the Role:nWe are looking for a Senior SAP Technical Specialist to manage, maintain, and support a business-critical SAP system that hosts applications for the processing and issuance of bank notes and secure storage of gold bullion. The role will focus on SAP Basis (technical platform support, upgrades, Oracle DB, and Linux O/S administration) and requires expertise in large-scale transformations and SAP platform change programs.nKey Responsibilities:nLead major SAP technical change projects and platform upgrades.nMaintain SAP applications, databases, and operating systems.nDefine as-is and to-be technical designs and architectures for SAP platform technology.nProvide SAP technical support to business users 24x6, with occasional out-of-hours (evening/weekend) support.nProduce high-quality deliverables that comply with software development and assurance principles.nWork collaboratively in line with the bank’s core values: collaborative, inclusive, empowering, decisive, and open.nRequired Skills & Experience:nExpert SAP Basis knowledge (SAP Certified Application Associate minimum).nHands-on experience with Oracle-based SAP platforms, Linux O/S, and major SAP platform upgrades/migrations.nExperience in at least 3 full-cycle SAP installation or upgrade projects (requirements → design → delivery → BAU support).nStrong knowledge of SAP application lifecycle, including logistics, enhancement packs, upgrades, and advanced corrections.nExcellent communication, organization, and self-motivation.nFamiliarity with agile methodologies and tools (e.g., Jira).nTOGAF foundation or formal solution architecture experience in SAP technology.nExperience with Oracle RAC and Oracle Database clustering.nSC Cleared or SC Clearance Eligible candidates only.nPrimarily remote work, occasional visits to site required.nCore hours: 09:30 – 16:30.nOut-of-hours support rota: Sunday through Friday, 1 week in 3 (17:00 – 08:00+1).nHow to Apply:nPlease confirm your SC clearance status in your cover sheet and share your CV to (Insert Email).

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Our client, a leading innovator in cloud-based enterprise software solutions, is seeking an experienced Senior Technical Support Specialist to join their distributed global support team. This fully remote role is perfect for a highly skilled individual passionate about troubleshooting complex technical issues and providing exceptional support to a diverse international client base. You will be the primary point of contact for escalated technical problems, working collaboratively with engineering and product teams to ensure timely and effective resolutions.

Key Responsibilities:

• Provide advanced technical support for our client's software products via multiple channels (email, chat, phone, ticketing system).
• Diagnose, troubleshoot, and resolve complex software and system issues reported by customers.
• Act as a subject matter expert for specific product areas, offering in-depth technical guidance.
• Escalate unresolved issues to the appropriate engineering or development teams, providing detailed documentation.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Identify recurring issues and provide feedback to product and engineering teams for long-term solutions.
• Monitor system performance and customer-reported issues to proactively address potential problems.
• Mentor and guide junior support team members, sharing expertise and best practices.
• Participate in the testing and rollout of new software releases, providing feedback from a support perspective.
• Contribute to the continuous improvement of support processes and tools.
• Ensure timely and accurate tracking of all support cases within the CRM system.
• Provide exceptional customer service, ensuring high levels of customer satisfaction.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk, or a similar role, preferably within the enterprise software or SaaS industry.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and cloud technologies.
• Proficiency in troubleshooting web-based applications, databases, and APIs.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• A customer-centric attitude with a passion for helping users succeed.

This fully remote position offers a competitive salary, excellent benefits, and the opportunity to work with a dynamic and supportive international team. Our client is committed to employee growth and professional development.