42 Technical Roles jobs in London
Technical Specialist
London, London
Encore
Posted 1 day ago
Job Viewed
Job Description
**Position Overview**
The Technical Specialist (Audio) is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There will also be occasions where the individual will be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager (Head of Sound)
**Key Job Responsibilities**
**Event Planning**
+ Assist project managers to help determine audio equipment needs and technical solutions for events.
+ Determine and secure the resources required to successfully complete each project including internal and external resources liaising with freelancers and suppliers.
+ Contribute to technical drawings using Vectorworks.
+ Use simulation software (eg. D&B ArrayCalc) to design PA systems for events.
+ Ensure that all the necessary planning documentations (eg. patch sheets, flow diagrams, equipment lists) are communicated to the delivery team prior to the execution of an event.
**Equipment Operation**
+ Advanced user of Yamaha, DiGiCo and Allen and Heath mixing consoles for large scale corporate events.
+ Build and tune PA Systems - Line arrays/distributed point source systems including D&B, L-Acoustics, Martin Audio.
+ Coordinate, deploy and monitor Shure and Sennheiser RF mic and IEM systems.
+ Programming comms systems ability to interface multiple wired and wireless systems including GreenGo, Clear-Com and RTS.
+ **Drives Results** - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
+ Troubleshoots technical issues and resolve problems quickly as they arise.
+ **Do the Right Thing** - Complies with all Company security and safety measures.
+ Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
+ Ensures equipment is secure from theft and/or damage when in use.
**Customer Service**
+ **Deliver World Class Service** - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ **See the Bigger Picture** - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
+ Understands and fosters the hotel/venue/client relationship.
**Training/Staff Development**
+ **Values People** - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
+ Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
**Event Supervision**
+ Performs advanced work (pre/during/post event) with operations team members.
+ Supervises and directs other technicians during an event.
**Equipment Maintenance**
+ Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
+ Performs inventory and forecasting of equipment needs.
**Disclaimer:**
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.
**Job Qualifications**
+ Bachelor's Degree or equivalent is preferred.
+ 4+ years of field experience in specialty area is required.
+ 3-5 years of customer service or hospitality experience is preferred.
+ Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
+ Experience with project management of multiple tasks/initiatives.
+ Strong customer, client and co-worker interface experience and abilities.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Develops Talent
+ Tech Savvy
+ Manages Complexity
+ Ensures Accountability
+ Instils Trust
Work is performed in an events environment with at times moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
The Technical Specialist (Audio) is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There will also be occasions where the individual will be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager (Head of Sound)
**Key Job Responsibilities**
**Event Planning**
+ Assist project managers to help determine audio equipment needs and technical solutions for events.
+ Determine and secure the resources required to successfully complete each project including internal and external resources liaising with freelancers and suppliers.
+ Contribute to technical drawings using Vectorworks.
+ Use simulation software (eg. D&B ArrayCalc) to design PA systems for events.
+ Ensure that all the necessary planning documentations (eg. patch sheets, flow diagrams, equipment lists) are communicated to the delivery team prior to the execution of an event.
**Equipment Operation**
+ Advanced user of Yamaha, DiGiCo and Allen and Heath mixing consoles for large scale corporate events.
+ Build and tune PA Systems - Line arrays/distributed point source systems including D&B, L-Acoustics, Martin Audio.
+ Coordinate, deploy and monitor Shure and Sennheiser RF mic and IEM systems.
+ Programming comms systems ability to interface multiple wired and wireless systems including GreenGo, Clear-Com and RTS.
+ **Drives Results** - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
+ Troubleshoots technical issues and resolve problems quickly as they arise.
+ **Do the Right Thing** - Complies with all Company security and safety measures.
+ Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
+ Ensures equipment is secure from theft and/or damage when in use.
**Customer Service**
+ **Deliver World Class Service** - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ **See the Bigger Picture** - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
+ Understands and fosters the hotel/venue/client relationship.
**Training/Staff Development**
+ **Values People** - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
+ Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
**Event Supervision**
+ Performs advanced work (pre/during/post event) with operations team members.
+ Supervises and directs other technicians during an event.
**Equipment Maintenance**
+ Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
+ Performs inventory and forecasting of equipment needs.
**Disclaimer:**
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.
**Job Qualifications**
+ Bachelor's Degree or equivalent is preferred.
+ 4+ years of field experience in specialty area is required.
+ 3-5 years of customer service or hospitality experience is preferred.
+ Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
+ Experience with project management of multiple tasks/initiatives.
+ Strong customer, client and co-worker interface experience and abilities.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Develops Talent
+ Tech Savvy
+ Manages Complexity
+ Ensures Accountability
+ Instils Trust
Work is performed in an events environment with at times moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
This advertiser has chosen not to accept applicants from your region.
0
Technical Specialist
Central London, London
Encore
Posted today
Job Viewed
Job Description
Position Overview
The Technical Specialist is responsible for the set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager s.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
London, London
Resideo
Posted 1 day ago
Job Viewed
Job Description
ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
This advertiser has chosen not to accept applicants from your region.
2
Mainframe (Z) Software Technical Specialist
London, London
IBM
Posted 1 day ago
Job Viewed
Job Description
**Introduction**
As an IBM Z Mainframe Architect within IBM, you'll lead the definition and architecture of end-to-end solutions that include the IBM Z platform.
Considered the go-to expert, you'll understand your client's broad technical strategy and challenges and will be able to eloquently articulate the benefit of IBM Z solutions that results in value optimization for them. You'll advocate for clients and guide technical teams to ensure planning, builds and deployments run smoothly and delight customers.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products and services.
**Your role and responsibilities**
We are seeking talented individuals passionate about making an impact in working with alongside our zSW sales team to sell IBM's z SW portfolio to both maintain and grow existing revenue streams and relationships and to develop opportunities. You should have a passion for technology, be ambitious, ready to interact with a variety of other highly motivated people, and love to work in a changing environment.
You will be enrolled in the zStack early professional onboarding program and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career. Our technical sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products and services.
As an early professional Technical Specialist you will build in depth expertise to deliver industry centric business solutions. You'll work closely with existing technical specilaists in the first year to understand how we work with clients to develop relationships, understand their needs, earn their trust and show them how IBM's industry leading solutions will solve their problems whilst delivering value to their business.
We're committed to success. In this role, your achievements will drive your career, team, and clients to thrive. A typical day may involve:
- Client-Centric Management for IBM's Technology Value: Expertly manage a client set to showcase IBM's technology value proposition, ensuring clients realise the full potential of IBM solutions.
- Work alongside key members of our clients technical teams to understand the IBM portfolio and help them deliver solutions based on our technology.
- Comprehensive Ownership for Growth: Take ownership of the technical aspect of the sales process, understanding client requirements and translating those into products and solutions that need.
- You will be providing proof of value, presentations and demonstrations of our technology to a variety of technical stakeholders in our clients
You will need to build and provide critical resources to develop the best solution for the client. Applying IBM brand strategies and offerings, methods, and models, to ensure world-class design and delivery for some of the world's most creative IT and business solutions.
You will actively engage clients, establishing trust and credibility in our ability to help them grow their businesses. Solving strategic and tactical business problems with IBM confirmed technology solutions.
**Required technical and professional expertise**
Technical Selling mindset, presentation skills, quick to grasp new technologies and what they mean for customers,
Passion for technology, passion for overachieving, active listening, communication, curiosity, coachability, reslience, collaboration, goal oriented.
You will have demonstrated technical exertise in your current role having worked on opportunities that have closed and that you have contributed to. You will be able to demonstrate the ability to articulate key technical concepts to business stakeholders. You will have Technical Software Selling Experience.
**Preferred technical and professional experience**
An understanding of AI and how this can be used in business applications. An understand of IBM Mainframes if desired but not essential.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As an IBM Z Mainframe Architect within IBM, you'll lead the definition and architecture of end-to-end solutions that include the IBM Z platform.
Considered the go-to expert, you'll understand your client's broad technical strategy and challenges and will be able to eloquently articulate the benefit of IBM Z solutions that results in value optimization for them. You'll advocate for clients and guide technical teams to ensure planning, builds and deployments run smoothly and delight customers.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products and services.
**Your role and responsibilities**
We are seeking talented individuals passionate about making an impact in working with alongside our zSW sales team to sell IBM's z SW portfolio to both maintain and grow existing revenue streams and relationships and to develop opportunities. You should have a passion for technology, be ambitious, ready to interact with a variety of other highly motivated people, and love to work in a changing environment.
You will be enrolled in the zStack early professional onboarding program and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career. Our technical sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products and services.
As an early professional Technical Specialist you will build in depth expertise to deliver industry centric business solutions. You'll work closely with existing technical specilaists in the first year to understand how we work with clients to develop relationships, understand their needs, earn their trust and show them how IBM's industry leading solutions will solve their problems whilst delivering value to their business.
We're committed to success. In this role, your achievements will drive your career, team, and clients to thrive. A typical day may involve:
- Client-Centric Management for IBM's Technology Value: Expertly manage a client set to showcase IBM's technology value proposition, ensuring clients realise the full potential of IBM solutions.
- Work alongside key members of our clients technical teams to understand the IBM portfolio and help them deliver solutions based on our technology.
- Comprehensive Ownership for Growth: Take ownership of the technical aspect of the sales process, understanding client requirements and translating those into products and solutions that need.
- You will be providing proof of value, presentations and demonstrations of our technology to a variety of technical stakeholders in our clients
You will need to build and provide critical resources to develop the best solution for the client. Applying IBM brand strategies and offerings, methods, and models, to ensure world-class design and delivery for some of the world's most creative IT and business solutions.
You will actively engage clients, establishing trust and credibility in our ability to help them grow their businesses. Solving strategic and tactical business problems with IBM confirmed technology solutions.
**Required technical and professional expertise**
Technical Selling mindset, presentation skills, quick to grasp new technologies and what they mean for customers,
Passion for technology, passion for overachieving, active listening, communication, curiosity, coachability, reslience, collaboration, goal oriented.
You will have demonstrated technical exertise in your current role having worked on opportunities that have closed and that you have contributed to. You will be able to demonstrate the ability to articulate key technical concepts to business stakeholders. You will have Technical Software Selling Experience.
**Preferred technical and professional experience**
An understanding of AI and how this can be used in business applications. An understand of IBM Mainframes if desired but not essential.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist, EMEA
Corcentric
Posted 558 days ago
Job Viewed
Job Description
As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions.
This key position reports to the Sr. Manager, Customer Support within our Global Client Services team. We’re a dedicated, down-to-earth group in a growing global organization offering plenty of opportunity. We look forward to adding you into the mix!
As a Technical Support Specialist, you’ll be responsible for:
- Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner
- Mitigating customer confusion or frustration through effective, patient communication
- Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution.
- Supporting, documenting, prioritizing, and tracking incidents reported by customers
- Escalating cases to senior resources and following documented escalation procedures
- Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions
- Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions
- Achieving high levels of customer satisfaction
- Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric
- Developing an extensive knowledgebase of Corcentric applications
Requirements
You’ll need to have:
- Experience in customer support or technical support, with excellent rapport and relationship-building skills
- Exceptional customer service skills, a passion for technology along with strong troubleshooting skills
- Good understanding of software applications and SaaS platforms
- Excellent verbal and written communication skills, with a service-oriented attitude
- Strong problem solving and analytical skills
- Reliability, along with a strong work ethic
- Demonstrated ability to multitask, remain organized and prioritize between multiple projects
- High proficiency with Windows applications (Excel, Word, PowerPoint)
- Ability to speak and write in both French and English
(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)
It's great if you also have:
- 2-3 years of experience in customer service or technical support
- Research and database experience a strong plus (EDI, SQL)
This advertiser has chosen not to accept applicants from your region.
4
Senior Wording and Technical Specialist - Financial Lines
London, London
Travelers Insurance Company
Posted 1 day ago
Job Viewed
Job Description
**Who Are We?**
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Underwriting
**Target Openings**
1
**What Is the Opportunity?**
Here at Travelers, we have big ambitions! Travelers Europe are looking for a Senior Wordings and Technical Specialist to join our BSI Team! This is an excellent opportunity for an individual with experience in a similar role, or someone who has been involved in drafting wordings for Financial Lines Products and is eager to advance their career.
The Bond & Specialty Insurance (BSI) team provide a wide array of products catering to businesses of all sizes, including but not limited to Management Liability and Professional Indemnity, Financial Institutions and Cyber Insurance.
In this role you will:
- Work collaboratively with the Business Unit leaders, Chief Underwriting Officer BSI and Senior Legal Counsel.
- Be responsible for the management and drafting of wordings, which includes drafting of endorsements, new products, and updates to current product offerings.
- Ensure the integrity of insurance contracts.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion.
**What Will You Do?**
Wordings:
+ Manage and undertake policy wording development and control across all lines of BSI business ensuring TRV Wordings are robust and accurately drafted.
+ Work with Underwriting Officers to ensure that review of forms (TRV policies, broker forms, and competitor) is completed and appropriate sign off is achieved.
+ Collaborate with underwriters to ensure that slips and wordings meet pre-bind quality assurance before inception.
+ Manage and facilitate, the amendment and drafting of endorsements to ensure compliance with underwriters intended depth and breadth of coverage.
+ Report wordings and documentation issues to underwriters and Underwriting Officers on an exception basis so that underwriters are aware of the issues and can act accordingly.
+ Build and maintain relationships with underwriters (and brokers as needed) so that wordings and documentation issues are resolved quickly and to the satisfaction of all parties.
+ To ensure consistency and integrity within wordings is maintained.
Technical:
+ Maintain awareness of corporate appetite, legal, regulatory and statutory frameworks, industry developments & claims trends that might impact policy coverage.
+ Build and maintain a process and repository of approved forms and endorsements with records of appropriate sign off.
+ Assist Underwriting Officers with research and strategy development as needed.
+ Liaison with US parent in respect of emerging issues, corporate underwriting stance, coverage and product development.
+ Represent the Company at relevant industry seminars and other forums as needed.
+ Act as a technical reference point for underwriting business units and provide clarity, advice on technical issues.Product Development:
+ Actively participate in product development (both new and existing) providing technical expertise, input and guidance. For both new and existing product development, undertake, manage and facilitate policy wording development and control (ensuring wordings are robust, accurately drafted and maintain commonality, where appropriate).
Technical Training:
+ Assist with training of underwriting staff as needed with respect to policy forms.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
Experience:
+ Previous exposure of London Market systems/processes beneficial.
+ Educated to degree standard.
+ Relevant experience gained working within the Company or Lloyds market.
Skills and Abilities:
+ Consistently sets clear direction by defining goals and priorities.
+ Develops a high degree of trust through demonstrated persona integrity ethics and a commitment to doing the right thing.
+ Energises others to commit to achieving the highest standards.
+ Consistently demonstrates ability to influence and leverage behaviour for the benefit of the company.
+ Must have the ability to lead in a way that demonstrates passion and a sense of urgency and he/she will be capable of garnering the respect of both his/her, peers and senior leaders. The successful candidate will demonstrate the maturity, judgement, sensitivity and competence necessary to operate in a matrix organisation.
+ Strong attention to detail & accuracy, coupled with excellent analytical & problem solving skills.
+ Acts with a sense of urgency.
+ Works effectively with all levels and can build new relationships.
+ Effectively coaches employees at all levels.
+ Takes responsibility for decisions and actions.
+ Manages own work.
+ Understands the business and responses to all related issues, concerns and problems.
+ Relevant work experience gained within Financial Lines Products.
**What is a Must Have?**
+ Experience drafting underwriting policy wordings.
+ Experience managing projects.
**What Is in It for You?**
+ **Private Medical Insuran** **ce:** On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
+ **Retirement:** Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
+ **Holiday Entitlement:** Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
+ **Wellness Programme:** The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Underwriting
**Target Openings**
1
**What Is the Opportunity?**
Here at Travelers, we have big ambitions! Travelers Europe are looking for a Senior Wordings and Technical Specialist to join our BSI Team! This is an excellent opportunity for an individual with experience in a similar role, or someone who has been involved in drafting wordings for Financial Lines Products and is eager to advance their career.
The Bond & Specialty Insurance (BSI) team provide a wide array of products catering to businesses of all sizes, including but not limited to Management Liability and Professional Indemnity, Financial Institutions and Cyber Insurance.
In this role you will:
- Work collaboratively with the Business Unit leaders, Chief Underwriting Officer BSI and Senior Legal Counsel.
- Be responsible for the management and drafting of wordings, which includes drafting of endorsements, new products, and updates to current product offerings.
- Ensure the integrity of insurance contracts.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion.
**What Will You Do?**
Wordings:
+ Manage and undertake policy wording development and control across all lines of BSI business ensuring TRV Wordings are robust and accurately drafted.
+ Work with Underwriting Officers to ensure that review of forms (TRV policies, broker forms, and competitor) is completed and appropriate sign off is achieved.
+ Collaborate with underwriters to ensure that slips and wordings meet pre-bind quality assurance before inception.
+ Manage and facilitate, the amendment and drafting of endorsements to ensure compliance with underwriters intended depth and breadth of coverage.
+ Report wordings and documentation issues to underwriters and Underwriting Officers on an exception basis so that underwriters are aware of the issues and can act accordingly.
+ Build and maintain relationships with underwriters (and brokers as needed) so that wordings and documentation issues are resolved quickly and to the satisfaction of all parties.
+ To ensure consistency and integrity within wordings is maintained.
Technical:
+ Maintain awareness of corporate appetite, legal, regulatory and statutory frameworks, industry developments & claims trends that might impact policy coverage.
+ Build and maintain a process and repository of approved forms and endorsements with records of appropriate sign off.
+ Assist Underwriting Officers with research and strategy development as needed.
+ Liaison with US parent in respect of emerging issues, corporate underwriting stance, coverage and product development.
+ Represent the Company at relevant industry seminars and other forums as needed.
+ Act as a technical reference point for underwriting business units and provide clarity, advice on technical issues.Product Development:
+ Actively participate in product development (both new and existing) providing technical expertise, input and guidance. For both new and existing product development, undertake, manage and facilitate policy wording development and control (ensuring wordings are robust, accurately drafted and maintain commonality, where appropriate).
Technical Training:
+ Assist with training of underwriting staff as needed with respect to policy forms.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
Experience:
+ Previous exposure of London Market systems/processes beneficial.
+ Educated to degree standard.
+ Relevant experience gained working within the Company or Lloyds market.
Skills and Abilities:
+ Consistently sets clear direction by defining goals and priorities.
+ Develops a high degree of trust through demonstrated persona integrity ethics and a commitment to doing the right thing.
+ Energises others to commit to achieving the highest standards.
+ Consistently demonstrates ability to influence and leverage behaviour for the benefit of the company.
+ Must have the ability to lead in a way that demonstrates passion and a sense of urgency and he/she will be capable of garnering the respect of both his/her, peers and senior leaders. The successful candidate will demonstrate the maturity, judgement, sensitivity and competence necessary to operate in a matrix organisation.
+ Strong attention to detail & accuracy, coupled with excellent analytical & problem solving skills.
+ Acts with a sense of urgency.
+ Works effectively with all levels and can build new relationships.
+ Effectively coaches employees at all levels.
+ Takes responsibility for decisions and actions.
+ Manages own work.
+ Understands the business and responses to all related issues, concerns and problems.
+ Relevant work experience gained within Financial Lines Products.
**What is a Must Have?**
+ Experience drafting underwriting policy wordings.
+ Experience managing projects.
**What Is in It for You?**
+ **Private Medical Insuran** **ce:** On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
+ **Retirement:** Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
+ **Holiday Entitlement:** Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
+ **Wellness Programme:** The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
This advertiser has chosen not to accept applicants from your region.
5
Technical Service Specialist
Brentwood, Eastern
LJ Recruitment Limited
Posted today
Job Viewed
Job Description
I am supporting a client based in Essex, who are seeking a new Technical Service Specialist to join their expanding team on a hybrid/remote basis.
Salary - £35,000-£45,000 DOE
You must have a full UK driving license, and have access to you own vehicle due to potential travel when support is needed.
You will be expected to support the management of the Service Partners, and installers across the so.
This advertiser has chosen not to accept applicants from your region.
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6
Technical SEO Specialist
The Telegraph
Posted 538 days ago
Job Viewed
Job Description
Role purpose and overview
As a key part of The Telegraph’s technical SEO team, you will report to the Senior Technical SEO Manager and be a pod responsible for the site’s technical performance. It is a brand new position that is responsible for the website’s technical health, working very closely with the senior team lead, actioning technical fixes discovered by yourself, the SEO agency and your team lead.
As a team, you will manage the SEO agency, set KPIs around technical health and support the technical lead on being the go-between between product, tech, SEO and editorial and support on a number of technical projects around the business.
The Telegraph is one of the most interesting, exciting websites you could ever work on in technical SEO. With tens if not hundreds of millions of URLs and an as yet immeasurable number of issues and opportunities to identify and action, you have the chance to make a real difference to the business.
Key responsibilities
- Being the chief support for the technical SEO lead, actioning technical improvements and supporting on technical KPIs and reporting
- Actioning initiatives from the SEO roadmap and audits, owned by the technical lead
- Managing and improving the core technical health of The Telegraph from an SEO POV
- Supporting on technical audits for specific website sections, taking the lead on them in the future
- Supporting on SEO agency projects and technical project performance
- Setting up top-class reporting dashboards and suites that can be used by experts and beginners alike
- Supporting on technical SEO training
- Working with the Product, SEO, Editorial and Development teams to ensure efficient rollout of projects
- Developing our SEO as a product offering from a technical standpoint
- Identifying gaps in our tool, reporting and knowledge offerings to drive efficiencies across the business
Essential skills required for the role
- Excellent all-around SEO knowledge, with a clear focus on technical SEO
- An understanding of how to deal with large websites and datasets
- Ability to understand technical SEO nuances, particularly around indexation, crawl budget and website efficiency
- An ability to prioritise tasks and projects effectively, delivering quickly and efficiently
- Experience using Data Studio (Looker), Search Console, ahrefs, Semrush and other core SEO tools
- Experience using enterprise-level website crawling tools: Lumar (preferably), Screaming Frog, Botify etc
- Experience working with (or working at) an SEO agency
- Experience delivering technical SEO strategy(s)
- Experience working with a development team
Desirable skills
- Experience using log files
- Experience managing technical SEO as a product
- Experience working with cross-functional teams (Product, Tech, Editorial)
- Experience working at a high-scale publisher
- Experience working on or setting up tests in an autonomous, execution-first environment
Benefits
The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.
Training and development
With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.
Our commitment to inclusion
At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We are proud to be a Disability Confident Employer as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.
To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website
This advertiser has chosen not to accept applicants from your region.
7
Bloomberg Technical Support Specialist (Japanese Speaker) - Financial Solutions
London, London
Bloomberg
Posted 1 day ago
Job Viewed
Job Description
Bloomberg Technical Support Specialist (Japanese Speaker) - Financial Solutions
Location
London
Business Area
Sales and Client Service
Ref #
10042321
**Description & Requirements**
Bloomberg's Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg's variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.
**What's The Role?**
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients' connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.
**We'll Trust You To:**
+ Be a self-starter with a passion for technology and a desire to continue to learn
+ Have proficiency at multitasking in a dynamic environment
+ Be dedicated to providing exceptional customer service
+ Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners
+ Fix, supervise, handle, and maintain of all Bloomberg's private IP network including connectivity and infrastructure
+ Integrate and support Bloomberg products and services into our clients' environments including fixing and debugging application issues
+ Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
+ Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
+ Multitask to prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives
+ Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment
**You'll Need To Have:**
+ Proven excellence in customer service
+ Fluency in English and Japanese (Written & Spoken)
+ Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
+ Experience with communicating and coordinating with internal/external partners
+ A real passion and proven experience of supporting technology across a multitude of platforms
+ A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
+ Superb interpersonal skills
+ Demonstrate an ability to remain calm under pressure
+ An aptitude for multitasking
**We'd Love To See (Nice To Have):**
+ Knowledge of telecommunication lines, basic network design, and security
+ CompTIA A+, CCNA or NET+ certification
+ Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
+ Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Location
London
Business Area
Sales and Client Service
Ref #
10042321
**Description & Requirements**
Bloomberg's Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg's variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.
**What's The Role?**
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients' connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.
**We'll Trust You To:**
+ Be a self-starter with a passion for technology and a desire to continue to learn
+ Have proficiency at multitasking in a dynamic environment
+ Be dedicated to providing exceptional customer service
+ Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners
+ Fix, supervise, handle, and maintain of all Bloomberg's private IP network including connectivity and infrastructure
+ Integrate and support Bloomberg products and services into our clients' environments including fixing and debugging application issues
+ Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
+ Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
+ Multitask to prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives
+ Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment
**You'll Need To Have:**
+ Proven excellence in customer service
+ Fluency in English and Japanese (Written & Spoken)
+ Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
+ Experience with communicating and coordinating with internal/external partners
+ A real passion and proven experience of supporting technology across a multitude of platforms
+ A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
+ Superb interpersonal skills
+ Demonstrate an ability to remain calm under pressure
+ An aptitude for multitasking
**We'd Love To See (Nice To Have):**
+ Knowledge of telecommunication lines, basic network design, and security
+ CompTIA A+, CCNA or NET+ certification
+ Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
+ Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
This advertiser has chosen not to accept applicants from your region.
8
Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions
London, London
Bloomberg
Posted 1 day ago
Job Viewed
Job Description
Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions
Location
London
Business Area
Sales and Client Service
Ref #
10042322
**Description & Requirements**
Bloomberg's Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg's variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.
**What's The Role?**
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients' connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.
**We'll Trust You To:**
+ Be a self-starter with a passion for technology and a desire to continue to learn
+ Have proficiency at multitasking in a dynamic environment
+ Be dedicated to providing exceptional customer service
+ Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners
+ Fix, supervise, handle, and maintain of all Bloomberg's private IP network including connectivity and infrastructure
+ Integrate and support Bloomberg products and services into our clients' environments including fixing and debugging application issues
+ Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
+ Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
+ Multitask to prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives
+ Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment
**You'll Need To Have:**
+ Proven excellence in customer service
+ Fluency in English and French (Written & Spoken)
+ Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
+ Experience with communicating and coordinating with internal/external partners
+ A real passion and proven experience of supporting technology across a multitude of platforms
+ A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
+ Superb interpersonal skills
+ Demonstrate an ability to remain calm under pressure
+ An aptitude for multitasking
**We'd Love To See (Nice To Have):**
+ Knowledge of telecommunication lines, basic network design, and security
+ CompTIA A+, CCNA or NET+ certification
+ Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
+ Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Location
London
Business Area
Sales and Client Service
Ref #
10042322
**Description & Requirements**
Bloomberg's Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg's variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.
**What's The Role?**
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients' connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.
**We'll Trust You To:**
+ Be a self-starter with a passion for technology and a desire to continue to learn
+ Have proficiency at multitasking in a dynamic environment
+ Be dedicated to providing exceptional customer service
+ Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners
+ Fix, supervise, handle, and maintain of all Bloomberg's private IP network including connectivity and infrastructure
+ Integrate and support Bloomberg products and services into our clients' environments including fixing and debugging application issues
+ Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
+ Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
+ Multitask to prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives
+ Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment
**You'll Need To Have:**
+ Proven excellence in customer service
+ Fluency in English and French (Written & Spoken)
+ Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
+ Experience with communicating and coordinating with internal/external partners
+ A real passion and proven experience of supporting technology across a multitude of platforms
+ A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
+ Superb interpersonal skills
+ Demonstrate an ability to remain calm under pressure
+ An aptitude for multitasking
**We'd Love To See (Nice To Have):**
+ Knowledge of telecommunication lines, basic network design, and security
+ CompTIA A+, CCNA or NET+ certification
+ Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
+ Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
This advertiser has chosen not to accept applicants from your region.
9