89 Technical Roles jobs in London
Technical Specialist
London, London
Encore
Posted 8 days ago
Job Viewed
Job Description
**Position Overview**
The Technical Specialist (Audio) is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There will also be occasions where the individual will be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager (Head of Sound)
**Key Job Responsibilities**
**Event Planning**
+ Assist project managers to help determine audio equipment needs and technical solutions for events.
+ Determine and secure the resources required to successfully complete each project including internal and external resources liaising with freelancers and suppliers.
+ Contribute to technical drawings using Vectorworks.
+ Use simulation software (eg. D&B ArrayCalc) to design PA systems for events.
+ Ensure that all the necessary planning documentations (eg. patch sheets, flow diagrams, equipment lists) are communicated to the delivery team prior to the execution of an event.
**Equipment Operation**
+ Advanced user of Yamaha, DiGiCo and Allen and Heath mixing consoles for large scale corporate events.
+ Build and tune PA Systems - Line arrays/distributed point source systems including D&B, L-Acoustics, Martin Audio.
+ Coordinate, deploy and monitor Shure and Sennheiser RF mic and IEM systems.
+ Programming comms systems ability to interface multiple wired and wireless systems including GreenGo, Clear-Com and RTS.
+ **Drives Results** - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
+ Troubleshoots technical issues and resolve problems quickly as they arise.
+ **Do the Right Thing** - Complies with all Company security and safety measures.
+ Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
+ Ensures equipment is secure from theft and/or damage when in use.
**Customer Service**
+ **Deliver World Class Service** - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ **See the Bigger Picture** - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
+ Understands and fosters the hotel/venue/client relationship.
**Training/Staff Development**
+ **Values People** - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
+ Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
**Event Supervision**
+ Performs advanced work (pre/during/post event) with operations team members.
+ Supervises and directs other technicians during an event.
**Equipment Maintenance**
+ Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
+ Performs inventory and forecasting of equipment needs.
**Disclaimer:**
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.
**Job Qualifications**
+ Bachelor's Degree or equivalent is preferred.
+ 4+ years of field experience in specialty area is required.
+ 3-5 years of customer service or hospitality experience is preferred.
+ Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
+ Experience with project management of multiple tasks/initiatives.
+ Strong customer, client and co-worker interface experience and abilities.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Develops Talent
+ Tech Savvy
+ Manages Complexity
+ Ensures Accountability
+ Instils Trust
Work is performed in an events environment with at times moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
The Technical Specialist (Audio) is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There will also be occasions where the individual will be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager (Head of Sound)
**Key Job Responsibilities**
**Event Planning**
+ Assist project managers to help determine audio equipment needs and technical solutions for events.
+ Determine and secure the resources required to successfully complete each project including internal and external resources liaising with freelancers and suppliers.
+ Contribute to technical drawings using Vectorworks.
+ Use simulation software (eg. D&B ArrayCalc) to design PA systems for events.
+ Ensure that all the necessary planning documentations (eg. patch sheets, flow diagrams, equipment lists) are communicated to the delivery team prior to the execution of an event.
**Equipment Operation**
+ Advanced user of Yamaha, DiGiCo and Allen and Heath mixing consoles for large scale corporate events.
+ Build and tune PA Systems - Line arrays/distributed point source systems including D&B, L-Acoustics, Martin Audio.
+ Coordinate, deploy and monitor Shure and Sennheiser RF mic and IEM systems.
+ Programming comms systems ability to interface multiple wired and wireless systems including GreenGo, Clear-Com and RTS.
+ **Drives Results** - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
+ Troubleshoots technical issues and resolve problems quickly as they arise.
+ **Do the Right Thing** - Complies with all Company security and safety measures.
+ Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
+ Ensures equipment is secure from theft and/or damage when in use.
**Customer Service**
+ **Deliver World Class Service** - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ **See the Bigger Picture** - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
+ Understands and fosters the hotel/venue/client relationship.
**Training/Staff Development**
+ **Values People** - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
+ Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
**Event Supervision**
+ Performs advanced work (pre/during/post event) with operations team members.
+ Supervises and directs other technicians during an event.
**Equipment Maintenance**
+ Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
+ Performs inventory and forecasting of equipment needs.
**Disclaimer:**
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.
**Job Qualifications**
+ Bachelor's Degree or equivalent is preferred.
+ 4+ years of field experience in specialty area is required.
+ 3-5 years of customer service or hospitality experience is preferred.
+ Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
+ Experience with project management of multiple tasks/initiatives.
+ Strong customer, client and co-worker interface experience and abilities.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Develops Talent
+ Tech Savvy
+ Manages Complexity
+ Ensures Accountability
+ Instils Trust
Work is performed in an events environment with at times moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
London, London
Kyndryl
Posted 20 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
London, London
Supertech Group
Posted 25 days ago
Job Viewed
Job Description
Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date.
Role OverviewWe are seeking a skilled and client-focused Technical Support Specialist to manage internal IT systems, provide technical support to clients, and assist with the deployment of both software and hardware solutions. The role also involves supporting client account management to ensure a seamless service experience.
Key Responsibilities- Manage the company’s IT infrastructure .
- Provide technical IT support to clients.
- Support with the installation and deployment of software as well as any permanent or temporary company hardware provided to clients.
- Assist with client account management to ensure smooth operations and strong client relationships.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 2–4 years of experience in IT support, technical support, or systems administration .
- Strong troubleshooting and problem-solving skills.
- Hands-on experience with software installation, hardware setup, and system maintenance .
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Experience in a client-facing IT support role is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist II
Farringdon, London
RELX INC
Posted 21 days ago
Job Viewed
Job Description
About the Business:
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide. We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
R esponsibilities :
+ Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Bachelor's Degree in Computer Science , or Degree plus two years of technical support experience, or three plus years technical support experience .
+ Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365.
+ Solid networking skills.
+ Hardware software installation and troubleshooting.
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune).
+ ITIL practices awareness.
+ Strong customer service ethic.
+ Excellent problem-solving skills and good organizational skills.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide. We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
R esponsibilities :
+ Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Bachelor's Degree in Computer Science , or Degree plus two years of technical support experience, or three plus years technical support experience .
+ Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365.
+ Solid networking skills.
+ Hardware software installation and troubleshooting.
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune).
+ ITIL practices awareness.
+ Strong customer service ethic.
+ Excellent problem-solving skills and good organizational skills.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
3
Senior Technical Support Specialist
WC1A 0AA London, London
£35000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Senior Technical Support Specialist to join their customer-centric team in the heart of London, England, UK . This role operates on a hybrid basis, offering a blend of in-office collaboration and remote flexibility. You will be the primary point of contact for complex technical issues, providing exceptional support to a diverse client base, and contributing to the enhancement of our support services and product knowledge base.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to end-users and internal teams, diagnosing and resolving complex hardware, software, and network issues.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed analysis and troubleshooting steps.
- Develop and maintain comprehensive technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Train and mentor junior support staff, sharing expertise and best practices.
- Monitor support ticket queues, ensuring timely and effective resolution of customer inquiries according to service level agreements (SLAs).
- Identify recurring technical problems and collaborate with product teams to implement long-term solutions and product improvements.
- Participate in the testing and rollout of new software versions and features, providing feedback on usability and functionality.
- Manage customer expectations and communicate technical solutions clearly and concisely, both verbally and in writing.
- Proactively identify opportunities to improve customer satisfaction and support processes.
- Contribute to the development and implementation of support policies and procedures.
- Handle challenging customer interactions with professionalism and a commitment to resolution.
- Proven experience in a technical support or helpdesk role, with at least 5 years in a senior capacity.
- In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
- Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Ability to explain technical concepts to non-technical users.
- Experience in scripting (e.g., PowerShell, Bash) is a plus.
- Familiarity with cloud platforms (AWS, Azure, GCP) is advantageous.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are desirable.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Specialist
SW1A 0AA London, London
£45000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for an experienced Senior Technical Support Specialist to join their dedicated support team in London, England, UK . This role is crucial in providing high-level technical assistance and ensuring the seamless operation of our client's diverse IT infrastructure. You will be responsible for diagnosing and resolving complex hardware, software, and network issues, escalating problems to appropriate teams when necessary, and developing innovative solutions to recurring technical challenges. The successful candidate will manage and maintain support ticketing systems, document technical procedures and troubleshooting guides, mentor junior support staff, and contribute to the continuous improvement of support processes. A key aspect of this role involves proactive monitoring of systems to identify and prevent potential issues. You will also play a significant part in user training and education, empowering employees to utilize technology effectively. Excellent communication skills are essential, as you will interact with users across all levels of the organization, as well as external vendors and service providers. A strong understanding of ITIL best practices is highly desirable. This is a hybrid role, requiring some on-site presence in our London office for critical team meetings, hands-on hardware support, and collaborative problem-solving, with the flexibility to work remotely for other tasks. We seek individuals with a proven track record in technical support, advanced problem-solving abilities, and a passion for customer satisfaction. A relevant IT certification (e.g., CompTIA A+, Network+, CCNA) is preferred. This position offers a competitive salary, comprehensive benefits package, and excellent opportunities for professional development within a growing organization.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Specialist
SW1A 0AA London, London
£45000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly skilled Senior Technical Support Specialist to join their award-winning customer service team based in **London, England, UK**. This hybrid role offers the perfect blend of in-office collaboration and remote flexibility. The ideal candidate will possess a deep technical aptitude, excellent problem-solving skills, and a passion for providing outstanding customer support. You will be responsible for handling complex technical issues, troubleshooting software and hardware problems, and providing expert guidance to both end-users and junior support staff. This role requires the ability to diagnose intricate problems, escalate issues effectively, and contribute to the continuous improvement of support processes and documentation. You will be a key point of contact for critical client inquiries, ensuring rapid and satisfactory resolution while maintaining high levels of customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Escalate unresolved issues to appropriate engineering or development teams.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Develop and maintain technical knowledge base articles and user guides.
- Train and mentor junior technical support staff.
- Identify recurring issues and collaborate with product teams to implement long-term solutions.
- Contribute to the development and improvement of support processes and tools.
- Manage support queues and ensure timely resolution of all tickets.
- Stay up-to-date with product updates and industry best practices.
- Participate in on-call rotation as required.
- Proven experience in a technical support role, preferably in a senior capacity.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Experience with troubleshooting hardware and software issues.
- Excellent diagnostic and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
- Relevant technical certifications (e.g., CompTIA A+, Network+) are a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical roles Jobs in London !
6
Technical Support Specialist, EMEA
Corcentric
Posted 632 days ago
Job Viewed
Job Description
As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions.
This key position reports to the Sr. Manager, Customer Support within our Global Client Services team. We’re a dedicated, down-to-earth group in a growing global organization offering plenty of opportunity. We look forward to adding you into the mix!
As a Technical Support Specialist, you’ll be responsible for:
- Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner
- Mitigating customer confusion or frustration through effective, patient communication
- Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution.
- Supporting, documenting, prioritizing, and tracking incidents reported by customers
- Escalating cases to senior resources and following documented escalation procedures
- Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions
- Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions
- Achieving high levels of customer satisfaction
- Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric
- Developing an extensive knowledgebase of Corcentric applications
Requirements
You’ll need to have:
- Experience in customer support or technical support, with excellent rapport and relationship-building skills
- Exceptional customer service skills, a passion for technology along with strong troubleshooting skills
- Good understanding of software applications and SaaS platforms
- Excellent verbal and written communication skills, with a service-oriented attitude
- Strong problem solving and analytical skills
- Reliability, along with a strong work ethic
- Demonstrated ability to multitask, remain organized and prioritize between multiple projects
- High proficiency with Windows applications (Excel, Word, PowerPoint)
- Ability to speak and write in both French and English
(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)
It's great if you also have:
- 2-3 years of experience in customer service or technical support
- Research and database experience a strong plus (EDI, SQL)
This advertiser has chosen not to accept applicants from your region.
7
Customer Technical Support Specialist - UK
Little Chalfont, South East
Danaher Corporation
Posted 4 days ago
Job Viewed
Job Description
T
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In this role, you will have the opportunity to:
+ Provide technical and IT systems assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to d iagnose and resolve technical and IT issues by guiding customers through step-by-step solutions
+ Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
+ Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
+ High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, IT, or a related field is preferred.
+ Minimum of 2 years of experience in a customer support, IT or technical support role, preferably within the diagnostics or healthcare industry.
+ Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
+ Fluent in English; proficiency in additional languages is a plus.
+ Strong problem-solving skills and attention to detail.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In this role, you will have the opportunity to:
+ Provide technical and IT systems assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to d iagnose and resolve technical and IT issues by guiding customers through step-by-step solutions
+ Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
+ Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
+ High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, IT, or a related field is preferred.
+ Minimum of 2 years of experience in a customer support, IT or technical support role, preferably within the diagnostics or healthcare industry.
+ Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
+ Fluent in English; proficiency in additional languages is a plus.
+ Strong problem-solving skills and attention to detail.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
8
Customer Technical Support Specialist - UK
Little Chalfont, South East
Danaher Corporation
Posted 24 days ago
Job Viewed
Job Description
T
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In this role, you will have the opportunity to:
+ Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to d iagnose and resolve technical issues by guiding customers through step-by-step solutions
+ Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
+ Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
+ High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
+ Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
+ Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
+ Fluent in English; proficiency in additional languages is a plus.
+ Strong problem-solving skills and attention to detail.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In this role, you will have the opportunity to:
+ Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to d iagnose and resolve technical issues by guiding customers through step-by-step solutions
+ Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
+ Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
+ High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
+ Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
+ Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
+ Fluent in English; proficiency in additional languages is a plus.
+ Strong problem-solving skills and attention to detail.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
9